Customer Reviews for U-Haul Moving & Storage of Downtown Regina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Regina

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Paul M. on

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improve parking

Christopher L. on

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Dropped off after hours so didn’t deal with anyone.

Cathy S. on

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well for starters. When someone books a rental truck and gets a confirmation number don't call them two days before their move and tell them they can't have their rental and then give them something smaller. You say you guarantee the rental but you really don't. Would never use Uhaul again or recommend them to anyone. Total unprofessional and really didn't care. One location didn't know what the other was doing. I was told one thing and something different at the location place. Horrible Horrible experience

Kuno D. on

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The lady employee needs better customer service training on how the whole service should work. She argued with me in whether I could do a one way trip with the equipment as she claimed this location was only allowed to have items rented and returned back. She also stated she needed to call the traffic people as it was her ass that would be in the line. Not a customer’s problem nor something they should hear from the worker. Can also use better signage for finding the door and for where to park as people blocked access to the trailer I was assigned then were upset when they came out and they were blocked in while we were hooking up. The trailer guy was very nice.

Randolph E. on

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Carter G. on

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Make sure that the desired trailer is really available before promising it to a customer.

Darrell K. on

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William M. on

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Tanya C. on

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Horrible experience EVER Will never rent anything from u haul again

Marjorie R. on

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This location is superb!!!

john J. on

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Marie S. on

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Things we're very quick, timely and I look forward to working with them again.

Christine H. on

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The truck was filthy, there was no walk through done with me and I got the truck 2 hours after I originally requested. The staff at the store seemed to be frazzled.

Hao Y. on

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Steve K. on

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first off. the staff were awesome. 110% very helpful and cheery. Give them a raise. BUT, they need help on busy days. Long weekend lineups were crazy. 2nd: the online checkin app is useless as you still have to wait in line. either revise the app so that you can checkin without going in or get rid of the app.

Angel G. on

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Was not the location I chose originally, and the vehicle I requested wasn't available. I had to take a smaller vehicle which resulted in more trips/more km driven. Also had to put on kms to go put air in tire because it was low. Cost me a lot more $ than it should have!!!

Ian O. on

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JENNY N. on

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When I made my booking it was with Regina Muffler but when I arrived they said that they were no longer a uhaul location. Luckily the downtown location had the equipment I needed and saved the day.

Alexis W. on

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Travis B. on

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It opened late and was understaffed. The rep working was doing the best with what she had to work with. I rented a utility trailer and was told, “you’re going to have to hook it up yourself.” My trailer was in rough shape. Missing anchor points, rusted, dented bed, wrecked wiring (that needed repair prior to me leaving), and wood chips in the bed. I was then told to ensure I cleaned it before returning it. I was given a discount for the wiring issues in the morning but I feel like basic maintenance of the trailer would have caught the faulty wiring and the overall disrepair of the trailer.

chase K. on

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Jean-Francois L. on

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Spartak L. on

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Maheen K. on

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Maheen K. on

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Eric L. on

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Taylor M. on

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BIT OF A WAIT WHEN PICKING UP, BUT EXPECTED IT DUE TO THE MONTH END TIMING. THE LOVELY MS. KIRBY WAS QUITE FRIENDLY.

Allyson S. on

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Jason R. on

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This was one of the worst experiences I’ve ever had with Uhaul.

Jason R. on

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Roxy B. on

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Donna-Marie was excellent and very helpful to deal with as was Kevin. Definitely a wonderful place to rent a U-Haul! Thanks for the great service!

Wade H. on

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Leo B. on

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