Customer Reviews for U-Haul Moving & Storage of Downtown San Francisco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Francisco

Overall rating:

Reviews without text are currently hidden. Show them

vincent b. on

Rating:

the mileage cost for my long round trip truck rental turned out to be much cheaper than i had expected. so i have nothing but good things to say about this place and the guy who helped me.

Lee S. on

Rating:

Your customer service at this location is the worst of any uhaul facility I have ever experienced. Everyone working at that facility between the hours of 4:00 - 4:30 should be fired or retrained on proper customer etiquette.

pamela c. on

Rating:

Jason went above and beyond to help with the truck rental which was much appreciated given it was my 1st time doing so. He has excellent customer service skills and is an asset to that office.

Shapiro Bardin G on

Rating:

We were very impressed with the facilities and the staff. The building was clean and safe feeling. Everyone was very helpful and very pleasant and professional.

Brooke W on

Rating:

The box arrived without the weather proofing cover. And the person helping me on the phone couldn`t connect with any local representative to confirm any of my questions.

Aakash J. on

Rating:

Customer did not leave a comment.

katie S. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

excellent and efficient service

randie b. on

Rating:

Customer did not leave a comment.

GINO R. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

Stick to what the reservation policy says and not go around it with bs

Joshua C. on

Rating:

Make sure their system doesn't go down in the first hour of the day.

Vitaly K. on

Rating:

Customer did not leave a comment.

Caroline D. on

Rating:

Customer did not leave a comment.

Spyros M on

Rating:

Moving Help picked up or dropped off the U-Box.

cesear p. on

Rating:

Customer did not leave a comment.

TEJAN M. on

Rating:

Customer did not leave a comment.

Laite V. on

Rating:

Express checkout is excellent. Express checkout customers should be priority when picking up equipment just likr it states "no waiting time". Thank you

John B. on

Rating:

Customer did not leave a comment.

Matt L. on

Rating:

Only caveat to above comments is pricing - this location was much more expensive per mile than others I would had rented from, had their been availability.

Thomas S. on

Rating:

Customer did not leave a comment.

baskar k. on

Rating:

Customer did not leave a comment.

jamie w. on

Rating:

Be more present in the process. Staff was talking loudly and joking around to the point I could even hear my service representative. Also, be more prepared. I had to wait an hour because someone lost the keys to the truck they assigned me. They ended up giving me another truck and I had to be persistent and ask around. This team is not very effective.

kristen a. on

Rating:

A great representation of Uhaul

Alexey S. on

Rating:

I had an absolutely unpleasant experience that will make me take my business elsewhere. The sales manager at the desk wasn't very helpful or friendly - she looked as if she didn't want to be there. She didn't show any initiative in helping me address or resolve my issues. I had to pull out my phone and look for a location of a U-Haul at my destination myself in front of her, because she wasn't being helpful. This continued for the rest of the process - for example, asking me if I want to lock the truck and if I would like to purchase a lock, etc. very disappointing service.

Fuad H. on

Rating:

Good service thank you

Joseph R. on

Rating:

Everyone at this location was amazing.

Edward W. on

Rating:

Customer did not leave a comment.

KRISTA Z. on

Rating:

Customer did not leave a comment.

paul N. on

Rating:

Customer did not leave a comment.

Cord S. on

Rating:

very convenient location, but a huge rat crossed my way when exiting (, just outside the building, in bright daylight)

Phil S. on

Rating:

The initial line was a little long (only one attendant), but the service was great. thanks.

Emanuele B. on

Rating:

Customer did not leave a comment.

mia o. on

Rating:

Customer did not leave a comment.

Xidao q W. on

Rating:

Customer did not leave a comment.

Marty C. on

Rating:

Very easy, and staff was very helpful.

Stefan B. on

Rating:

The most amazing thing was that I could return the Uhaul at night and drop the key without extra charge!

Sayoko C. on

Rating:

RJ is very nice.

Peter I. on

Rating:

There was a bottle of urine in my storage unit

Miles S. on

Rating:

Generally, the staff at U-Haul is excellent, The Valencia store in particular. However, the fact that it is possible to have your reservation canceled during your allotted time is rediculos.

Patrick D. on

Rating:

Customer did not leave a comment.

Jonathan G. on

Rating:

Customer did not leave a comment.

Noseni L. on

Rating:

Its kind of difficult to use the ahaul.com web i did try to do the reservation on line and i just could not do it please simplify it

Fabiola O. on

Rating:

Customer did not leave a comment.

Jasen L. on

Rating:

Customer did not leave a comment.

Vadim G. on

Rating:

Customer did not leave a comment.

Ashley B. on

Rating:

The woman that I checked in with gave me all the wrong info. I did not get the discount that I inquired about. When I if I could pay with a credit card as opposed to a debit card so I wouldnt have to pay the deposit, she declined. Not sure if she was new or just didn't care, but it came off as rude and careless. I don't recommend.

Jean-Philippe D. on

Rating:

Keep the experience the same!

Ebo D. on

Rating:

Customer did not leave a comment.

BEN S. on

Rating:

Customer did not leave a comment.

Robert V. on

Rating:

Customer did not leave a comment.

Helen Y on

Rating:

Staff seems extremely unhappy, and it shows in their interactions with customers.

Trisha B. on

Rating:

They charged me unreasonably for an extra day even though I returned it way under 24 hours. This is the first time this happened to me as I've rented from U-Haul before, and I emailed them about it and no response so far. Worst experience ever.

Barry W. on

Rating:

Not sure of the Gentleman's name, but you should hire more like him! He made the experience of doing business with you, a genuine pleasure! BW

Viktor E. on

Rating:

Customer did not leave a comment.

reza y. on

Rating:

Customer did not leave a comment.

Gregory W. on

Rating:

The workers were grumpy. They told me that the delivery location in Soquel was open until seven. It closed at five. This really freaked out the people I was with because we had made difficult plans and didn't know if things would work out. I was charged extra for being lied to.

Leslie M. on

Rating:

Customer did not leave a comment.

Porter F. on

Rating:

I will never use uHaul again. The experience was poor at best with the only bright light being the wonderfully kind receptionist on Saturday night. She was very helpful and attentive, while the manager did not allow for any accommodations for us. As for the rest of the experience; the nickel and diming along with the fact that there is no after hours drop off "where the truck won't get stolen or vandelized and it's your responsibility" according to the staff, is just bad business practices and made our rental along the lines of professional movers in terms of cost. We'll go with LUGG from now on.

David M. on

Rating:

Customer did not leave a comment.

Cheri H. on

Rating:

Customer did not leave a comment.

Amy M. on

Rating:

I scheduled a truck pick-up for 6PM on a Thursday. When I called U-Haul to confirm my pick-up time, I was told I could drop the truck off at their after-hours drop off center. When I arrived at the Bryant St SF location, they told me the call center is based in Arizona and has NO local knowledge of the Bryant St location, which in fact does not have an after-hours drop off option. The employee seemed frustrated that calls are directed to an out-of-state call center that provides mis-information to her customers. Clearly, this happens all the time. Because I couldn't drop off the truck after I moved, I was forced to park the U-Haul on the street for the night! This was not good for me OR for U-Haul's property. I was worried about the truck being damaged in my absence. Not to mention it was a headache to park such a large truck on the side of a busy street! Ridiculous. I recommend handling customer scheduling locally or hiring more employees so customers can return their trucks in the evening! If I had known Bryant St U-Haul closes at 7PM, I would have scheduled pick up for an earlier time. The experience revealed poor management and it was a poor customer service experience.

Katharine M. on

Rating:

Customer did not leave a comment.

Drake W. on

Rating:

The truck had wrappers/trash from the previous user. The tank was less than 1/4 full when I received the truck, and when I asked what could be done about that I was told there "were no other trucks with more gas than that" and that I was responsible to go fill it up with more gas if I wanted it.

vincent m. on

Rating:

Worse customer service than the lady

Matthew S. on

Rating:

I made a reservation online for a moving truck and I observed a promotion which offered a free month of a storage unit for a customer who purchased a one way truck rental. I called the 1525 Bryant location to confirm whether my situation constituted a one way truck rental, which the UHaul employee confirmed did. When I arrived at the location my truck was nearly out of gas, the items I reserved and paid for online were not available at the location, the storage unit I reserved online was not available and I was told it was not free as the promotion and the 1525 Bryant employee had previously assured me it was. The employees behind the counter there could care less. The guy assisting with the equipment rental outside and the guy facilitating the return of the truck was pretty legit though. Wish I could remember their names to give them credit. Aside from that, I'd never go back.

DAN K. on

Rating:

Truck interior not clean. Could not find how to extend our rental in-line. At least it was not obvious in the mobile app. When we left the site on the day we Picked up we let the check out attendant know that the gas meter read less than 1/2 tank. We returned with the same amount Of fuel as it was delivered to us. We had less than

Arash D. on

Rating:

Customer did not leave a comment.

tanith r. on

Rating:

Don't let customers leave without knowing where to drop off their rental. I tried to get a drop off location twice while reserving the truck through the reservation phone number. I tried to get a drop off location at the pick up site. I was told to call a number when I was at my location, but not that the business hours ended at 5pm, I arrived after 5pm. If I had known I would have called before leaving. Ended up getting charged 13 extra miles because that was the closest distance to a 24 hour drop off, that I located online by myself. I would have explained that I needed a 24 hour drop off location if anyone would have answered my question about where to drop off the truck. It was very frustrating. It also took much too long to pick up the truck. My reservation could not be found at first. They should have someone walk you to the rental truck, in the sea of trucks I couldn't find the one I was assigned. You want things to go smoothly on moving day, U Haul could have made things run smoother on their end.

nicolas n. on

Rating:

Customer did not leave a comment.

kathryn g. on

Rating:

tire pressure was low. Moving dolly was not in the truck as promised. People were GREAT!

Ashish G. on

Rating:

While returning the equipment, the experience with the person handling the return process was below average and I would not expect anyone in the industry of customer services to act the way that person did. Never going to use the Bryant St location again.

Jennifer N. on

Rating:

Customer did not leave a comment.

LESLIE M. on

Rating:

Customer did not leave a comment.

lisa s. on

Rating:

The fuel charges were ridiculous. Not only are you over charging for the fuel. Then you charge a $30 dollar fee on top of that, and the truck does not have a lock on the tank, so the excuse of gas theft is used to rip off the customer further. I had full coverage for the truck including theft, I returned it just a few gallons short, after being shorted fuel at pick up, then the gas supposedly gets stolen. This seems like a con to bilk the customer out of an outrageous amount of money for fuel. So I end up paying almost $100 dollars for fuel. I am grateful I did not top off the tank, then I would have been paying for the gas which was supposedly stole from the tank which can not be locked. I will never us uhaul again, and I will tell everyone who will listen about my terrible experience. My experience from start to end was horrible. If you don't have a choice but to rent uhaul, get the truck well before you actually need it, expect to drive around getting you supplies, invest in a lock for the tailgate and a locking gas cap, that will be much less then uhaul will cheat you out of.

William H. on

Rating:

The Golden Gate Movers (Joshua & Tony) were excellent, efficient & most of all really nice guys! The job was done earlier than I expected and very careful handling. Great job!

Cory H. on

Rating:

I felt very misled by the pricing model of your company and will most likely stop using your services. You advertise rates of $20 a day everywhere. When I booked online for 5 hours of rental it came up to something like $35 with insurance and taxes, which is fine. I get to the shop and the rate suddenly is quoted to me as $71, I again say wow, that's a lot more but I guess I'm committed now. When I return to the shop, I'm told that total services are $88. I even questioned the price and was met with blank stares and had to sign the paperwork. This feels extremely bait and switch to me. I would rather know the price up front and be able to compare than to be ramped up on every interaction with your company.

Anne M. on

Rating:

1. There was a bunch of broken glass in the back of the truck. 2. There wasn't very much gas in the truck. 3. The process to get and drop Off the car wasn't very clear.

Michael L. on

Rating:

Customer did not leave a comment.

Emily S. on

Rating:

The truck bed had lots of water in it and many small (wet) scraps of paper from the previous user. The person who checked the truck before we left seemed unsure what to do to help us out. We had to clean it out with a broom borrowed from the office.

matthew b. on

Rating:

I was very unhappy with the entire process. It took me 4 phone calls and was very disorganized. Also I settled for a higher price than quoted just to be done. I am happy to explain more if you wish.

Gary G. on

Rating:

Everything ran very smooth. Thank you all!!

Rachel E. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

The process is broken. Nobody could tell me where my goods were, the box arrived 8 days late, the guarantee refund for late arrival is a pain to get done and UHaul drags their feet to do it. The movers were TERRIBLE, arrived at 4pm after planning for 9am, left behind stuff that would have fit in the UBox but they didn't feel like packing it, didn't put a mattress bag on my bed, broke literally ALL my bedroom furniture except a side table, put untaped boxes in upside down, etc. This whole process was awful. I should have gone with a company that does corporate moves - I found out afterwards that it would have cost me $300 less for more service and bonded/insured professional movers. Make sure you get the UBox insurance because when your stuff DOES break, you'll realize it's cheaper than your homeowners insurance deductible, and why should YOUR insurance pay for THEIR incompetence?

JOY L. on

Rating:

Customer did not leave a comment.

Harlow V. on

Rating:

Customer did not leave a comment.

Luke S. on

Rating:

Make return wait time faster - I waited for at least 15min to return. Make sure back of truck is dry. Have more flexible hours for return. Off refueling option like car rentals.

Amber L. on

Rating:

My boyfriend and I went to pick up the U-haul and the inside smelt awful; we turned around and there was a homeless man sleeping inside the back of the U-haul. Not only was it extremely terrifying, the dispatcher also tried to get us to take the same U-haul when there was a dirty blanket and canister that the man sleeping in the back had left. You should probably have the employees check the back of the U-hauls for people sleeping in them.

HANNAH G. on

Rating:

Customer did not leave a comment.

Topher E. on

Rating:

Thank you for great CS

Ed H. on

Rating:

Customer did not leave a comment.

john p. on

Rating:

Customer did not leave a comment.

Edmund B on

Rating:

Jessica rocks

RACHEL B. on

Rating:

Customer did not leave a comment.

Lance M. on

Rating:

Improve your customer service. Don't transfer people around a million times and put them on hold!!! Have a masterfile for employees to update when they speak with customers so customer doesnt have to explain himself over and over!!!!

Susannah M. on

Rating:

Keep up the good work!

Robert J. on

Rating:

Great friendly service.

Temistocles C. on

Rating:

Customer did not leave a comment.

mansour b. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Customer did not leave a comment.

SAMARA C. on

Rating:

Jason was a wonderful person to work with, really made my experience 5-star.

Rosemary L on

Rating:

Alejandra was the representative that helped me. I want to say she was very helpful and friendly. She gave me excellent customer service.

William A. on

Rating:

Good staff. Easy location. Well maintained trucks and store. Couldn't ask for anything better. The wait was a bit much. I have been to this location a couple of times. Usually it is one or two service people behind the counter. Even if the line is not long it still takes a while for customer service. Its not bad but I'm curious on why it takes the time it does.

Brad B. on

Rating:

Nothing! Jay treated me very well, I got the truck I needed, and was overall very satisified.

Peter L. on

Rating:

Very helpful with date and time change

dan w. on

Rating:

Customer did not leave a comment.

MATTHEW E. on

Rating:

Can of van had stale snake smell.

Adam A. on

Rating:

I never got an email with a receipt. I'm confused. Everything else was great.

freddie l. on

Rating:

Customer did not leave a comment.

Susan T. on

Rating:

Customer did not leave a comment.

ROB G. on

Rating:

Customer did not leave a comment.

NEILL B. on

Rating:

I never received my final receipt via email as promised. I got the initial receipt so I know you had the correct email address.

JASON E. on

Rating:

To have the truck ready no later than 5 to 10 minutes. My girlfriend and I waited for about 25 minutes (in the rain) while the "outside guy" moved and switched trucks for us. Also, the woman who rented our truck to us highlighted everything but the time it was due (12:13pm) but verbally telling us to get there before 6pm when that location closes. Not very clear. And there is confusion about the gas capacity on the return. She wrote on the contract where the gas was and told us to have the tank Half full. Anymore would be a gift to us.

Joan H. on

Rating:

The guy behind the counter was nice enough. The guy who was watching the trucks was mildly rude with his manner and social skills. Not all of us make a habit of renting uhauls. Someone should give him a lesson in tone when speaking with the public. And also in giving directions and articulation of where the truck is in the lot as truthfully all of the trucks looked the same. A sloppy arm wave was not helpful. Train this guy.

Max H. on

Rating:

Customer did not leave a comment.

Barbara b. on

Rating:

Customer did not leave a comment.

Ashley T. on

Rating:

Customer did not leave a comment.

Eric G. on

Rating:

Excellent service. Only problem is the hours posted at the front door does not reflect the hours of operation, online as well. Tried to return a van Sunday 1/8 at 7am only to call and find out they open at 9. Other than that would use again and recommend to a friend 10 out of 10

Caleb M. on

Rating:

There was a decent line and only one person working in the store on a Saturday morning. I was glad I came early.

Andrew M. on

Rating:

Overall it was a good experience. Although I was charged the Safe Driver fee without my knowledge. I only used a small truck to move a couch to Goodwill and did not opt for the coverage but was charged for it initially. It was taken off without hassle when I returned. Also, I entered the vehicle with a 1/4 tank of gas. The attendant said he checked it in at 1/2. I asked him to verify the odometer to prove I only went 6 miles. In the end, I was not charged.

SPENCER M. on

Rating:

Quick and easy rental experience.

Tania C. on

Rating:

the website allowed me to do a reservation with judah as a pickup location, I went there and a lady told me that trucks were not picked up from that location. I wasted my time going there and then to Bryant st. The truck was ok, but since I received it, it was showing low pressure in the front tire.

Mandeep B. on

Rating:

Workers inside seemed quite rude to their customers. The workers who should have loaded my dollies instructed me to instead dangerously maneuver the 15 foot truck myself into the "drop off bay" where I was then scolded by another employee for having followed those instructions. Overall, this place was an excellent location to visit, but the staffing is not up to par.

SUBHASH C. on

Rating:

Customer did not leave a comment.

Kristina K. on

Rating:

Everyone working at this location that helped me outside both picking up and dropping off the van was excellent. The man at the counter inside when I first arrived and did the paperwork for the rental was really rude for no reason. It was strange because I have rented at this location before and everyone was great. Had the staff outside not been so great, I would have left this experience with Uhaul thinking I would go elsewhere next time. I would suggest that the crew outside be rewarded for their excellent customer support and the guy that was inside at the counter be given some additional help/interpersonal tools.

joy l on

Rating:

You should gave a orientation to new customer regarding the elevator cause today I was up on 4fl for a least 20 minutes trying to get help and the comp system didn`t

Wei L. on

Rating:

I have a problem with the receipt. Despite contacting both locations (candlestick and bryant) street multiple times on multiple days, I could not get my problem resolved. I was also unable to connect to a manager at the Bryant office after maybe 5 times of trying. Every time, the manager was either not there or not available. I was told every time that the manager would call me back but I am still waiting.

AMIL O. on

Rating:

Excellent service

Amil O. on

Rating:

Every time I have used this Uhaul location, I have had a great experience. The staff have always been polite, and very helpful.

Todd T. on

Rating:

Customer did not leave a comment.

SHIRLEY Y. on

Rating:

I liked the man who helped me at the counter, Jason? He didn't try to sell me anything. Was very clear about how much everything would cost, etc.

Sourabh K. on

Rating:

Customer did not leave a comment.

Sherri Y. on

Rating:

Like the online automation. I would suggest that when dropping off the vehicle that a print out is also given to the customers with information about what they were charged to verify amount before leaving the premise.

Aaron S. on

Rating:

Gas. I drove 14 miles and apparently used 1/4 tank. They charged me over $30 to refuel the tank and then the guy said there would be an additional $30 service fee. 1) I was ripped off on the gas. 2) $30 service fee should not have applied because I was well above the 1/4 tank line. My contract said that I would only have to pay the $30 if it was below the 1/4 tank line.

Kyle L. on

Rating:

Customer did not leave a comment.

stanley g. on

Rating:

Customer did not leave a comment.

Phillip A. on

Rating:

Customer did not leave a comment.

Amy L. on

Rating:

Customer did not leave a comment.

Zarlasht H. on

Rating:

The contract showed the tank as half full, when I got the truck it was much less than half full. When I told the guy who was checking me out of the lot he said it wasn't showing correctly because I was on a slope. two seconds later on flat ground it still didn't move. Starting the new year off by being dishonest to your customers

Molly S. on

Rating:

Great service, easy pick up and drop off.

James D. on

Rating:

The van could have used a good sweep and wipe down of the cab, but overall I had a smooth experience, and the staff were helpful at every stage of the transaction.

Wei-Lin L. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Customer did not leave a comment.

David T. on

Rating:

Customer did not leave a comment.

Tazmine L. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

My biggest gripe is your fuel policy. I returned the vehicle with a quarter tank more fuel than I left with. Your gain. I incurred a Golden Gate Bridge toll, and I know you will bill me for that, likely with a service charge. Nice policies for you, but a big ripoff.

CHARLES T. on

Rating:

Customer did not leave a comment.

Neculai G. on

Rating:

Customer did not leave a comment.

Gaetano D. on

Rating:

Customer did not leave a comment.

Laura C. on

Rating:

We didn't get our preferred pick up or drop off location which was a bit inconvenient. We also were never contacted by a uhaul rep to tell us our pick up had been scheduled, I had to call in the day before. The reps on the phone were helpful, but I was told we would be called as soon as our pick up was scheduled.

Elizabeth W. on

Rating:

When I arrived to load my U-Box on 12/10/2016, my box was in another U-Haul location. It took almost two hours of waiting for the U-Haul staff to work this issue out and provide me with a box to load. This severely cut into my packing and loading time and was one of the worst logistical problems I've ever had in my life. I don't think it was the staff's fault, I believe it to be a system failure. I also was not notified of when exactly I could load my box. I thought I could load it past closing time if I needed to but it turns out I couldn't. No one notified me of this and it would have helped a lot. As a direct result of these issues, I ended up having to throw a lot of my belongings away and suffered undue stress regarding my move.

Chris H. on

Rating:

You were doing great until this survey. Surveys like this are like a trophy for a kid that "Participates". I'll let you know if you fuck up.

George W. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

Amy L. on

Rating:

Be more honest with your odometer. I know exactly how many miles it is to my home in Los Gatos. 45 miles. So, when the odometer indicated that I drove 105 miles (over 50 miles each way!) I knew something was wrong.

ANGEL L on

Rating:

I have not any reservation with U Haul this is FRAUD

tuzhao c. on

Rating:

Customer did not leave a comment.

keigo y. on

Rating:

Blankets were dirty

DOUGLAS M. on

Rating:

Customer did not leave a comment.

Amesh P. on

Rating:

Friendly staff, no wait. I was in and out in minutes

Julio A. on

Rating:

Well i think this si amazing the way it is

Brad A. on

Rating:

I rented two pick up trucks in the past week from this same U-Haoul location and was disappointed that both times the trucks were dirty. I even commented to someone with me that it appears that U-Haul has let its standards slip. The second truck smelled so badly of marijuana smoke that the attendant, got some spray and tried to clear it out, but it was still bad. It used to be that you could always count on getting a clean vehicle. Now, I really question the quality of service that the company is striving for.

VINCENT P. on

Rating:

Customer did not leave a comment.

Cassandra S. on

Rating:

Customer did not leave a comment.

Margaret M. on

Rating:

Customer did not leave a comment.

JENNA S. on

Rating:

Vehicle was new and much easier to drive than older models, but filthy inside - reeked(!) like old stale cigarettes, dirt on dash and steering wheel, window was so dirty I had to clean the inside to even see when the sun glared on it. Facility was clean and staff was nice, but service was slow and there was a line

David C. on

Rating:

One of the easiest moves I have ever had. Friendly and helpful staff. Would highly recommend.

Alan B. on

Rating:

Customer did not leave a comment.

cnythia p on

Rating:

Absolutely horrible. Never again

Taylor B. on

Rating:

Be more clear about fees. My bill when I returned the equipment ended up being way more expensive than I was expecting to pay. Also when I was given my equipment the guy was very short and not very friendly and I called later with a question and the lady who answered the phone was no help and transferred me to the corporate customer service desk and then I was transferred to a fax number. Overall the whole experience could have been a little better.

jennifer c. on

Rating:

Customer did not leave a comment.

Astrid A. on

Rating:

This was NOT the location I was supposed to pick up the U-Haul at. I requested the location Valencia and at 7pm the night before I got a reservation email from a U-haul location on Treasure Island. After spending $50 on a lyft to that location, the place was not open and the only U-Haul there was wide open in the pouring rain. Not only should the original location no longer be a registered U-Haul provider, but I had to pay over $100 in lyft fees to travel across San Francisco to access a U-Haul that should have already been accessible in the first place. NOT ONLY did this entire mess happen BUT I was told that a manager would give me a call that same day and NEVER received a call.

PATRICK M. on

Rating:

great !

Johnathon F. on

Rating:

Super easy and fast to get in and out

rolanda m. on

Rating:

I liked my overall service.

CHARLES U. on

Rating:

Customer did not leave a comment.

Matthew C. on

Rating:

Alejandra helped me with check in. She was professional, knowledgeable, and processed me quickly.

Samuel S on

Rating:

Thank you to the awesome UHaul staff who helped me out, made my move a pleasure.

victor e on

Rating:

One of the three locks Not the one where you put the lock, though was broken.

David C on

Rating:

Boxes were ready in SF when I needed to load them and were delivered to Portland on the scheduled date as promise. One of the easiest moves I have ever had!

JUDY O. on

Rating:

came to the storage location to move a young lady's belongings out. The 10x10 unit was over ridden with rodents, covered with rodent droppings and had a rodent poison trap inside the unit. There was a baby mouse dead, and foul odor. The rodents had eaten into bags and boxes and most of her belongs had to be discarded. The staff were nice and kind. They helped us rent a truck to move out the furniture and helped her sign out.

William T. on

Rating:

First time using uhaul and had a very pleasant experience. Will use again

selwyn w. on

Rating:

Very helpful staff!

John M. on

Rating:

Excellent experience.

Joel O. on

Rating:

Customer did not leave a comment.

Kerry G. on

Rating:

Customer did not leave a comment.

Teresa G. on

Rating:

Thank you for making everything so easy for me yesterday. They have a 24 drop off wich is excelent

keith d. on

Rating:

Staff very friendly and knowledgeable. Willing to help and go out of their way for the client.

SAMI G. on

Rating:

Dear Survey Team, So far, people at U-Hal have been really nice, efficient, and helpful. My U-Hal box just left San Francisco yesterday 12/13 and is on its way to Boston. I hope it will arrive there safe and sound by the end of December. And I have to say that without the support and efficiency of the U-hal team at U-Hal San Francisco (Bryant Street), I would not have been able to ship my stuff in time. Among the U-Hal Team, Jessica Ramos was simply GREAT, KIND, and SO SUPPORTIVE. Finally, I would like to thank you again for your support and wish you a Merry Christmas and a Happy New Year. Dr. Sami Gritli

leonard c. on

Rating:

Customer did not leave a comment.

Nicole M. on

Rating:

Make it more clear that a UBox fits one room, not a one bedroom apartment or studio. We had to get a second ubox at the last minute and that was a bit hectic

roche h. on

Rating:

Customer did not leave a comment.

paul N. on

Rating:

Customer did not leave a comment.

Jarrod A. on

Rating:

The drivers side door really took some force to close, I was surprised since the vehicle only had about 23,000 miles on it.

Ignazio L. on

Rating:

Truck transmission made the truck run at crazy high RPM and the left mirror was loose and unusable.

JEFFREY s. on

Rating:

Thank-you!

Jeremy S on

Rating:

Commitment to free storage for 1 Month on phone was not maintained once I arrived with 26` Uhaul to unload. The staff was unfriendly, but his was a disappointing experience. Will pursue with Uhaul.

Steven W. on

Rating:

I would never rent a van from this location. You had only one person doing the check-in and what should have taken five minutes turned out to be a twenty minute delay. She was apologetic, but whoever is managing this location needs to have better staffing, especially during the morning pick-up period. Also, there were no carts available for transporting contents to and from the van to the storage unit.

Corrie S. on

Rating:

When scheduling the return of my 26', I had arranged the 30 day complimentary storage. The Rep. indicated as he only had small units available, he would split it between two. Upon arrival, with movers scheduled, the staff informed me I would have to pay for the second unit. I was left with no choice. I was disappointed they would not honor what they had indicated.

BREND M on

Rating:

Super friendly and helpful staff. Thank you!

Nicole M on

Rating:

Advertise U-Box storage space commiserate with the type of apartment it fits. A 1 bedroom box fits should fit a 1 bedroom apartment, NOT one room. I had to get another box at the last minute

michael h. on

Rating:

Customer did not leave a comment.

houston s. on

Rating:

Customer did not leave a comment.

Genevieve L. on

Rating:

Customer did not leave a comment.

Tatem d. on

Rating:

Customer did not leave a comment.

Colin S. on

Rating:

Customer did not leave a comment.

Nathaniel L. on

Rating:

Expensive price

Tara K. on

Rating:

Customer did not leave a comment.

Tally R on

Rating:

Boxes were out on time. Employees were helpful and nice. Great experience.

Lowell D on

Rating:

Always encountering issues at this location and with these U-boxes. Still waiting on the mananger to call me back after he stated he would last week.

Tracy H on

Rating:

Staff was very helpful. My dads in the army and he told me about it. When he has to move he calls u-haul. Thanks guys

nicolas l on

Rating:

lot of issues getting my ubox numbers.Jay was the only person that was helpful when communicating.She went above and beyond. Everyone else was unprofessional and unhelpful.Movers were very good.

Marinna A on

Rating:

I have been very disappointed with my overall experience. I am so happy to finally be done with my ubox.

Christina R on

Rating:

Very friendly accommodating when I realized I made a mistake in the size of the unit I needed.Politely quickly found a unit that was suitable.She answered all of my questions adequately.

jacob w on

Rating:

Service was great and prompt. They made sure had all I needed and had me in and out in no time!

Peter M on

Rating:

Need larger unit doors, aisles and elevator height. Needs mobile ramps or lifts for raised units. Needs scrambled access codes and loiterers off sidewalk. Excellent staff

Dennis J on

Rating:

Your web site is incomplete, you returned my box without the cover or my lock, and was held together with plastic wrap! I want a refund! call me.

adam p on

Rating:

I am living out of town and the hours are not the best, but the location is good for when i am in town.

BARRETT L on

Rating:

The facility was clean, Folks working there have been nice, but It takes a while to check out waiting in line not enough folks. The street and area are really sketchy

Michael S on

Rating:

They did not have u-boxes ready when I came in, but were quick to get them together

sayed o on

Rating:

Top Notch. Alejandra and Wes were simply wonderful throughout the whole process!

Zachary T on

Rating:

After calling multiple times to confirm everything would be ready movers arrived and no one knew anything about my uboxes, took 4 hours to locate them

Kendra A on

Rating:

I absolute would not use this service again. They recommend that you park your U-Box illegally, and don`t actually answer customer complaints.

TERRENCE J L on

Rating:

good experience all around.

RITA H on

Rating:

We stored our things for over 3 years. The cost was reasonable and we knew that our things were in clean safe place.

Tesa S on

Rating:

They did a great job! Thank you!

Katharine G on

Rating:

I was convinced to switch from a PODS unit to a uhaul unit when I arrived to rent a truck and was told the UHAUL unit was the same size- it wasn`t. The unit dirty.

THERESA G on

Rating:

Staff/hours were great. Unit was mouse infested droppings EVERYWHERE. Furniture, boxes, floor. Items nibbled on. Writing to the manager directly.

MEGHAN H on

Rating:

It was good but uhaul.com could not get things straight. All of my dates were different when I got emails and I had to call to make sure it reflected the right thing. It was very confusing.

John B on

Rating:

I would like to mention Jessica Ramos for the incredibly helpful service she provided. She was able to help me find my exact needs in storage and was very professional.

evelyn c on

Rating:

There were rats in my storage unit. They ruined a lot of the stuff I had inside and most of it had to be thrown away. It was disgusting and disappointing.

Rachel P on

Rating:

The facility was very much under staffed and I had to wait over an hour to have access to my box. was never notified that I would need 24 hrs to access my box couldn`t move into my new place for aweek

minji k on

Rating:

Storage fee wrongly charged- took 10 days, 10+ calls and a physical visit for refund. Most of the calls were automatically forwarded to the national office, because they are busy.

MICHAEL P on

Rating:

The unit was infested with mice.

Jane Q on

Rating:

super efficient

Ronald C on

Rating:

Very helpful staff and friendly,

Alexandre D on

Rating:

The staff could be more knowledgable about the UBox, especially when it comes to the required paperwork for moving the UBox between Canada and the US.

Kemal A on

Rating:

Staff was useless. My u-box was delivered late. The scheduling was a mess. I showed up to unload my box and told they could not locate my box in the warehouse. Colossal waste of time.

Jim K on

Rating:

everything was fine

Onkar D on

Rating:

Great!

Sam M on

Rating:

200 characters? thats it? I`ve had a half dozen things wrong with this order. For actual feedback, feel free to call me: 408-355-4381. At this point, doubt I`ll use uhaul again.

Sara G on

Rating:

The staffing level is too low, or perhaps the computer demands too high. Spent much more time waiting in line, especially when a new truck rental was being processed.

Carlos Z on

Rating:

First, the wrong box was delivered. Then we had many items stolen from the U-Boxes presumably by the 3rd party, The Good Guy Moving Company. They were rude and furniture scratched.

Kolin L on

Rating:

Arriving at the facility was a cluster fuck. Also, dispatch incorrectly told me to drop off my trailer here. AND why is there a character limit?

Jiyoung C on

Rating:

Door of U box was broken when delivered. Not satisfied with the quality of U box.

Marilyn M on

Rating:

The staff is awful. Took 20 phone calls to get my delivery booked. Impossible to get hold of. Rude on the phone. Say that things are taken care of and then they aren`t. Never again.

DAVID H on

Rating:

Jessica was very helpful!!

DANA V on

Rating:

Only complaint is that anybody can come in or out of the storage. Doors open without the use of the card. Not really secure.

Nathan H on

Rating:

This was the worst experience I`ve ever had with any company. I will be requesting my money back.

MEGHAN H on

Rating:

The facility was clean, my box was clean, all the staff were very helpful!

richard y on

Rating:

GOOD

Mohammad Ali M on

Rating:

--------------------------------------

Haizhou W on

Rating:

Not sure if it is possible to unload the U-Box if it arrives before the scheduled pick up date. If it is, it would be fantastic.

Juliana M on

Rating:

Extra order created in my account without me initiating. Also storing some items in my Ubox, but were told that it was empty even though we had been VERY clear and had told staff

Katie K on

Rating:

Wish there was more tracking of Ubox online...

michelle H on

Rating:

Andrea was superb and professional in every way. I was able to get the large storage space I rented, on the first floor, which is very helpful to me. I`ll be back!

Rick James! C on

Rating:

Thank god for Casey, he runs a tight ship. If he wasn`t there, it would have been a different experience.

Mandy W on

Rating:

The staff I worked with was very nice.

Debra S on

Rating:

storage staff great, awkward loading zone w/out ramp for shorter vehicles/trailers, phone explanation of TRAILER was ignored, had to return trailer to another location

GLENNIS W on

Rating:

There is never any parking on the street and there is no parking lot. I always had to double park or park in front of a driveway and risk getting ticketed.

Randi W on

Rating:

Two-hundred characters is not nearly enough to explain my poor experience with this location.

Maria S on

Rating:

Staff member helping us was very nice and made the experience pleasant.

Randi W on

Rating:

I called 4 times to ensure that my uboxes would be delivered to me on 6/4, this reservation was not made and I consequently have to pay for movers. I will NEVER use Uhaul again.

ethan y on

Rating:

Friendly staff

karla r on

Rating:

Items arrived on schedule. Good communication. Some minor damage to a few items.

ANA M on

Rating:

The facility covered my expectations. However I didn`t feel very safe in the location, surrounded of homeless, and drunk people right at the door of the storage.

marco e on

Rating:

I`d recommend this place to friends and family. Alejandra Lopez was really helpful, she is a fantastic employee :

Alexander K on

Rating:

The only issue we had was an error with the computer system, but the staff was very friendly and extended our truck rental and was very understanding.

Suwin C on

Rating:

overall great

Joshua V on

Rating:

The staff was indifferent and un-attentive. They seemed to care less whether or not we were there. We did get our box at our destination where they were super friendly and helpful without problems.

Preston C on

Rating:

Quick and Easy

CHERYL M on

Rating:

My unit was on the bottom level LL. I had a rat problem. I would find rats` nests. I would recommend that information be available to demonstrate packing options to avoid rat contact.

Audrey K on

Rating:

We have not seen the facility. We hired a Moving Helper to pick up the U Box, load it and delivery it back to U Haul.

elena m on

Rating:

nice

Andrew M on

Rating:

My storage unit was infested with vermin. The store manager, Casey, suggested I file insurance claim but never followed up. I was also charged $200 afterward.

Pablo C on

Rating:

The only thing I don`t like is the automatic doors because anybody can have access to the facilities with out paying rent for storage space thank you

Robyn P on

Rating:

Jessica Ramos was extremely helpful and supportive. All of the staff were friendly and helpful. I will definitely recommend u haul storage.

John B on

Rating:

still haven`t received crate and no communication from Casey or Tom the so called managers. One of the worst experiences and most definitely one of the poorest operations in business.

James A on

Rating:

Interactions with staff were positive and pleasant. The box was not ready at set time and they did not bring the box out to the standard loading area. I had to load way back in the tunnel?

PIYATHEP W on

Rating:

Convenient, good overall. A complimentary month storage with truck rental moving from place to place is awesome.

jason p on

Rating:

could`ve been excellent if not for the shady people roaming the street outside, but we understand you guys have no control over that.

Benjamin H on

Rating:

We made an online booking for unit and transport weeks in advance, but neither was not available for us when we arrived on time. This is an absolutely pathetic failure in this day and age.

Robert N on

Rating:

Everything was very satisfactory.

TIM O on

Rating:

Jessica was amazing. She made renting out a storage unit more than just a transaction. She made it personal and professional. I was delighted with my experience with from beginning to end.

MICHAEL L on

Rating:

My Storage unit was Dark and Nasty, the floor was horribly sticky and infested with ants and Moths. Also three out of the 5 times I went there the security was dis-armed / broken.

brandon a on

Rating:

Alexandra was very helpful at this location.

LYNETTE H on

Rating:

Staff was very friendly and efficient.

claire s on

Rating:

Paid a moving company to pick up box. We both called to confirm. Arrived and were told that there was no appt on books took whole hour to get ready. I had to pay them extra money for inconvenience.

BRITTANY H on

Rating:

In the 5 or 6 months that we rented from this location, I asked for the motion sensor light to be fixed no less than 6 times, and it was never fixed.

IAN N on

Rating:

Good stuff, just wished they were open later.

nova c on

Rating:

Casey went above and beyond for customer satisfaction. The othe staff was helpful however, can use training to greet the customer in a timely fashion for time sensitive issues.

RUBEN C on

Rating:

Safe and secure

ANGELA S on

Rating:

Had storage for one month and after two weeks I kept getting lien notices, saying I was past due. I had to have them unlock my storage multiple time due to a pos malfunction

MOHAMMED A on

Rating:

The hours wasn`t convenient for me

justus m on

Rating:

It was great, the lights by my unit went out for a minute but everything else was clean and tidy.

MADELEINE R on

Rating:

very convenient

ANDREA S on

Rating:

Everyone has always been professional and helpful!

MELISSA L on

Rating:

Really a positive experience! Staff were efficient and cordial. All my needs were met!

Ebow D on

Rating:

Casey really helped me out.

CARLOS A B on

Rating:

Thank you to the staff - the woman who checked me in to storage was super kind and helpful. Even though it was late Sunday, she was super accomodating. Awesome service, thank you!

Troy R on

Rating:

This whole facility is top notch.

mehmet z on

Rating:

I had to wait for 40 min for the staff who is responsible to conducts for renting a unit work.

CESAR N on

Rating:

very well maintained

brittany m on

Rating:

The Downtown San Francisco location was very unorganized and the staff was not very helpful. They made it seem like it was an inconvenience for them to bring out my Ubox for me to unload.

GREG I on

Rating:

Great all the way around.

david k on

Rating:

My only frustration was the alarms which were constantly going off when I needed to access my storage unit. They were so loud it really hurt my ears.

ADRIAN M on

Rating:

Anyone can walk in. Don`t need a card. Roof leaking. Homeless people renting storage, storing dirty and infested items.

LIZA G on

Rating:

You have a very nice facility there. The people in the front office and in the truck yard were very helpful, efficient and easy to work with.

DAIWAN T on

Rating:

No good at all and win not send any one to that storage place

Liam G on

Rating:

The woman who helped me was amazing. I can`t remember her name, but she had Charlie Brown nails on. I`ve never had a better customer service rep in my life. Make sure that she is commended.

ZACH L on

Rating:

Good

SIMON Y on

Rating:

Thank you

mark g on

Rating:

Customer service was horrible, and I had to pay extra money for miles and extend my moving day by more than two hours due to the double ubox trailer not being available

Sebastian C on

Rating:

Thanks

ROXANNE M on

Rating:

friendly clean affordable and safe

DOMENICHI M on

Rating:

Very efficient.

Deepti S on

Rating:

Amazing service, Uhaul made my move so easy and efficient, I would recommend this service to anyone who is moving across the country.

KELLY P on

Rating:

Whatvstoid out was that the staff were very professional and extremely helpful. Thank you for your sevice.

mark g on

Rating:

I had many issues, but primarily I had to drive back and forth to the uhaul center because the trailer that holds two uboxes was broken costing me additional charged miles and time.

CHIKA E on

Rating:

The staff was really nice and helpful. They were efficient and had me in and out in a timely manner.

MARION S on

Rating:

Moving, even just dealing with boxes of stuff, bleh. I rented a vehicle here as well and I`m not kidding the staff was top notch thank u. It`s the people that make the brand.

JON P on

Rating:

Great service, especially Jessica.

PAULA A on

Rating:

Jessica and Sophie were wonderful. Especially Jessica--she is the best. Thanks

ROLANDA M on

Rating:

I really like the weekend staff that was there when I came the first time. They where friendly and very helpful.

laura T on

Rating:

Spent 2 hrs on the phone w/UH to get my moving help. Was told my moving help was arranged. 2 days before my box was to arrive, nothing was in system! Called again for an hr to arrange moving help.

Amy B on

Rating:

Delivery of my U-Box was convenient and cost efficient. The employees I spoke with were professional and knowledgeable.

ALICIA B on

Rating:

Yes I would recommend a friend

JULIETA C on

Rating:

It was great!

IAN B on

Rating:

My unit could have used overhead lighting. Dumpster full too often. Good overall experience.

Louis D on

Rating:

Very good service

THIEN N on

Rating:

none

OSCAR P on

Rating:

It was ok....service could be friendlier!

DEBORAH F on

Rating:

I had a problem w/the lights shutting off in the hallway every 15min. requiring stopping, leaving the unit entirely and walking around until the motion sensor turned the lights back on.

Arthur A on

Rating:

process was never explained correctly. finger pointing went every other way whomever i spoke with.

eric h on

Rating:

Everything was in great shape - thanks a lot for your help with our move!

JOHN G on

Rating:

U-Haul will never know how bad this facility is being maintained because of the 200 character limit on Comments! Staff very nice, but facility poorly maintained with many Security issues.

KATHRYN C on

Rating:

Your staff, especially Jessica, is outstanding!

john w on

Rating:

Delivery Company had wrong address and was late before going to wrong address making them 7 hours late total. Needed a 2nd box but it was too late to get one so had to leave a chair and lamp.

Erin S on

Rating:

Outside of the box being a day late it was a good experience. One team member was very helpful with getting my rental van to my ubox.

ALEXIS D on

Rating:

Needles and pointless bureaucratic wrangling with admissions. No trash services whatsover. Staff uncaring.

ANDREW S on

Rating:

Very nice

ANTWAN W on

Rating:

I`m so upset from my experience with the employee that assisted me that the fact that this beautiful factory exists is irrelevant to me. She was MASSIVELY RUDE and I hated every second with her!!!

LESLYE T on

Rating:

Only open 7-7 which is not convenient for me.

MARIANNE J on

Rating:

The facility was clean and my unit was easy to get to. The only problem was that it was very hard to find parking in order to unload / load stuff into my unit.

LLURIUNA B on

Rating:

Great and smooth experience. Easily accessible storage.

MELISSA B on

Rating:

thanks

Melissa B on

Rating:

The movers were very helpful

Heidi M on

Rating:

My U-Box did not arrive in very good condition as the door looked like it had some damage. Our box was also delivered over 4 hours late.

ALYSSA S on

Rating:

Great customer service from Alejandra and David

Sharice H on

Rating:

Movers brought the ubox to my door. Very Convenient.

MIRIAM H on

Rating:

The elevator broke, the staff were either rude or didn`t know what was going on. They also didn`t know of any alternatives and were not helpful.

Naila A on

Rating:

Wrong box was shipped and correct box came over a week late. Was charged twice for shipping. I still got charged for no reason after box was picked up. Terrible customer service, terrible experience.

HUGO O on

Rating:

Jessica was great in helping find the right storage unit and other solutions. Thank you!

DANA V on

Rating:

Had no problems...was well pleased.

Alexandra A on

Rating:

Easy and great process - everything went smoothly and was overall very timely!

DAVIS F on

Rating:

rented a storage unit here for more than 5 years and the service was excellent!!!!

Suleman L on

Rating:

Everything arrived on time and happy with service

Billy W on

Rating:

The website was unable to find my reservation. I spent over 1 hour between 2 phone calls talking to 4 people, excluding the driver who was given my number to schedule a delivery who never called me.

GEVORG M on

Rating:

My unit`s door latch needs repair.

David N on

Rating:

Had moving help deal with going to the storage facility but everything came to me in good condition.

Margaret W on

Rating:

Box came late, called to confirm my box would be ready, it was not. Left with the box bolted shut, had to come back and have it unbolted.

Jessica Y on

Rating:

very efficient. U-Box arrived a week before expected delivery date. Much more cost effective than other types of shipping!

RANDY B on

Rating:

The staff, at the property, were helpful,and always were helpful friendly, at all times, thank you for your kind services R.Barnes

DAVE O on

Rating:

Great!

WILLIAM R on

Rating:

except for jessica one of the managers the staff is on their personal cell phones while customers stood waiting. many times customers reswervations made in person were later unable to be found.

Liz S on

Rating:

Great service, friendly staff

DOLORES C on

Rating:

The paperwork is a bit cumbersome, but the staff was very nice and helpful. Good experience.

LEAH H on

Rating:

They should have mentioned we would need a ladder to reach our unit. If we had known that we would have chosen a location that was more convenient to us.

David l on

Rating:

terrible service `Poor` not a low enough score. Casey Clark completely USELESS. San Francisco office truly awful. I compliment Tim McDermott and Peter Brown in Maine who were of enormous help

Catherine C on

Rating:

flexible and cost effective way to move

HUGO O on

Rating:

Great people and costumer service. Good clean place and the reason I came back to you guys, discount to returning costumers? : Keep up the great work. Sincerely Hugo R. O.

HUGO G on

Rating:

The lady cleaning was very kind in showing us our unit and how to get around. The lady`s at front desk were excellent Very efficient.

Chuck S on

Rating:

Nice job. Thank you.

Shashwat S on

Rating:

Great service. No Complaints.

CHELSEA S on

Rating:

I will be filing a complaint with the BBB, as I have not hear back fron uhaul regarding my complaint. Please have a manager contact me asap.

JEFF B on

Rating:

Jessica and Amalia are the best

OLIVIA C on

Rating:

You have to hopscotch your way through crack addicts and day laborers who come up to your truck and start handling your stuff because they want to get paid for helping you.

MASHA R on

Rating:

The all-female staff is super considerate, patient and helpful! They take real ownership of their jobs. I`ve received my receipts in person and over email. Can`t wait to move into my storage unit!

TABITHA L on

Rating:

Mediocre customer service. My order comes up under my former roommate`s name, due to someone`s laziness to create two separate accounts. Only one of the two boxes was available on the requested date.

LEE K on

Rating:

Casey Clark and his staff are really nice and helpful.

maria p on

Rating:

WORST EXPERIENCE EVER,THEY DONT KNOW WHERE IS MY UBOX..KEEP SAYING IT IS CANCELLED..CUSTOMER SERVICE SUCKS KEEP TRANSFERRING FROM ONE PERSON TO ANOTHE,R I WILL NEVER RECOMMEND THIS SERVICE TO ANYBODY

Tyler B on

Rating:

Staff was nowhere to be seen. Had to load the ubox myself after staff told me which one. Extremely displeased and will avoid uhaul in the future

Katherine F on

Rating:

Not the experience I wanted and paid for

SONIA J on

Rating:

The units advertised as 5x7x7 are not 7 ft. tall! All open units on LL had caging running the entire span of the ceiling. This shaves off 6-8 inches off the top of the unit.

joao b on

Rating:

I had scheduled the U-Boxes to be delivered by U-Haul thinking it would be the most comfortable and reliable option - not true. They were never delivered. We called 10+ times and never heard back

Nicholas A C on

Rating:

The door would not close properly on the ubox and despite repeated efforst, no one came out. The uhaul was picked up a day late the door had not been fixed to my knowledge.

NANCY H on

Rating:

The staff is friend and helpful. The trucks I`ve rented have always been great and my storage locker worked out just great!

Nathan H on

Rating:

I was called on the day of my scheduled delivery saying that they were out of uboxes. My phone calls were not returned and I had to go to the store to resolve the issue.

Alexander K on

Rating:

There was confusion on the of boxes I had ordered, and in fact it was rather difficult to get a box added a few days before the move. Aside from these minor-ish hiccups, it went fine.

AMBER K on

Rating:

Overall great experience. Staff was extremely helpful and very friendly. Would recommend to a friend, and use again if ever in S.F. again.

Adam P on

Rating:

Our MovingHelp team arrived on time and was very efficient.

April S on

Rating:

Very happy that U-haul was able to accommodate our last minute need for an additional U-box!

Kelly G on

Rating:

The moving help recommended by uhaul was great in Austin and San Francisco.

Ronda P on

Rating:

U-Haul said the boxes would be a location very close to my house. The boxes, however, were over 20 miles away. That increased the time to complete the job by at least an hour and half.

Ryan A on

Rating:

The ability to hire mover through Moving Help through the website really made our move less stressful. The only problem was contacting the SF location to confirm my U-Box was available.

LYNWOOD R on

Rating:

Overall, I would rate my experience a very good one.

Laura M on

Rating:

The only one who was helpful at this location was Joslyn. Otherwise, it was a terrible experience! My U-Box and trailer were not ready with the pick-up I rented. Very long wait!

Thomas H on

Rating:

The box was not ready for pick up. We waited for an hour and a half before a ubox employee arrived that could help us.

JARRELL P on

Rating:

Really good experience. Everything was quick and easy

Rachel C on

Rating:

My reservation was “lost” 5+ times. On hold for 15 minutes, cutoff, no one called back, I call again, wait again, and was connected to a new person who said there was no reservation. This happened 10x

jonathan u on

Rating:

-i would give a better rating, but I went through a few mistakes with billing, coordination and time scheduling for pickup. Otherwise everything went smoothly once things were resolved.

Christopher G on

Rating:

- Ubox id code scratched off. - Box latch misaligned and missing corner support, tipping. - Boxes couldn`t be delivered, because the Ubox staff didn`t show up to work.

Christopher G on

Rating:

- Ubox id code scratched off. - Box latch misaligned and missing corner support, tipping. - Boxes couldn`t be delivered, because the Ubox staff didn`t show up to work.

JENNIFER R on

Rating:

The facility seems fine but there are too many homeless people hanging around including coming inside the loafing dock and it made it seem unsafe. I would be uncomfortable there alone.

Jessica S on

Rating:

Movers were late delivering U-Box because of logistics issues at U-Haul. U-Box and Trailer were then not properly registered back in with U-Haul.

Gayle W on

Rating:

Everything was on schedule and the staff was professional. I really appreciate the way the kept me informed of the eta on my u box. Very satisfied.

ALEX B on

Rating:

No complaints on my end

ANNA A on

Rating:

The guy who checked in the truck was very helpful and friendly.

REED D on

Rating:

Really helpful staff. Let me know that my payment was about to process and I had already moved out. They saved me $80, which I can honestly say I`ve never experienced anywhere else! Thank you!

RONALD B on

Rating:

Nice place,nice people,reasonable prices. So far I am pretty happy !

DAVID G on

Rating:

The only problem is the people attacking you as you come down the street and pull into the parking lot

JONATHAN P on

Rating:

Jessica Ramos was very helpful and answered all my questions. Thank you.

Bryce A on

Rating:

Excellent on-site service at San Francisco location. The national hotline / the location from Chicago was not helpful

richard v on

Rating:

Horrible service, U-box was 3 days late. Took U-haul 11 days to move my box a distance which took me only 6 hours to drive. They also overcharged me by $35. Worst decision ever to use U-box.

CAROLE L on

Rating:

Very satisfied.

Jim H on

Rating:

The staff who dropped off picked up the units were fantastic very helpful polite!

TONETTE H on

Rating:

Everyone was friendly and helpful...at the Bayshore Blvd facility and the Bryant St facility.

JOHN B on

Rating:

NICE AGT TO EAL WITH AS WELL

SAMANTHA G on

Rating:

I would note some staff were very helpful. I had to be persistent. The lighting on the corridor of our unit kept turning off and left in the dark

CARLA O on

Rating:

The customer service wasay great

RENATO M on

Rating:

Would definitely recommend to other people, staff are very helpful.

JESSICA J on

Rating:

They never told me that they didn`t prorate. So I got a unit size that was larger than I needed and ended up wasting $100. I was not happy about that.

ROSE E on

Rating:

Many years I had rented storage space, finally I moved out so I don`t have deal with them, customer service is very poor specially to Alejandra Lopez, her attitude needs to improve.

NAKBOON J on

Rating:

I have gotten a very great service from Casey. She has a great service mind. Even it was very busy at the time that I walked in. She smiled and answered all my questions very friendly.

Clayelle W on

Rating:

Our reservation was not in the system, I had to sit on hold/get called back many times, there was no way to directly speak with the SF location, and they were slow loading the box for movers.

Christina K on

Rating:

Moving Kings did a great job.

MATTHEW L on

Rating:

Casey is the best

Michael O on

Rating:

Casey in SF was great. However: Jeff, the manager in Lebanon NH were terrible. Lebanon NH location are an embarrassment to the UHual name. . -Mike 603=290-2222 Contract 87164822

PAUL P on

Rating:

Amazing experience and staff!!

TIMOTHY M on

Rating:

Very helpful and friendly staff. Both the person who helped me and others around the office at the time. Love it!

Christel W on

Rating:

The dimensions were not what was on the website. My couch should have fit but it was too long. Had I known, I would have disassembled it. Listing it at the outside dimensions is false advertising.

MASAAKI F on

Rating:

Thanks

GABRIEL G on

Rating:

Jessica, the storage manager, was awesome. She is so kind and professional. She has a wonderful demeanor and made the experience so awesome.

Brian W on

Rating:

Joslyn was very helpful accommodating our schedule for pickup of the box after her normal working hours.

REED D on

Rating:

Was easy to get my storage unit set up. I accidentally ordered the wrong size and they helped me get a new and improved unit at about the same cost without having to reserve in advance.

CATHY S on

Rating:

thank you for all your help

ALEXANDRA C on

Rating:

We had an problem with our reserved space--rollup door was stuck-- and had to move to another space as a result but staff went above and beyond to make this easy. Many thanks to Amalia and Sylvia!

DIEGO B on

Rating:

I was really impressed by the service and the Staff. Casey the site manager gave me a great deal on storage + truck combo. I just needed to store stuff for 20 days and it was completely free.

MAGGIE H on

Rating:

Very nice service

Ernesto A on

Rating:

Service was efficient and made the moving process much smoother than what I was expecting.

Brian R on

Rating:

Good Guy Movers were great. They fit all the things I needed into the U Box and were efficient.

DAVID H on

Rating:

It was good service

TEDMEN C on

Rating:

THe service was great and the facility was super clean

MARY ANNE K on

Rating:

The staff was extremely helpful answering questions, showing me available units, and helping me get all set up.

BRANDY A on

Rating:

I am very pleased with this facility and the lady that helped me with renting my unit was extremely helpful, patient, and friendly. Thank you!

THOMAS L on

Rating:

Jessica was very efficient in getting me setup for a storage unit. It couldn`t have gone any better.

PAMELA L on

Rating:

service was excellent, staff was friendly and professional.

Amber S on

Rating:

HOLY GOD DAMN you guys are impossible to get on the phone.

Sierra M on

Rating:

Awful experience, VERY unorganized.

TONETTE H on

Rating:

Completely satisfied with the storage facility and staff.

JANET T on

Rating:

2 Office staff on Saturday. Waited in line and for the elevator, so missed deadline to return van to Bayshore facility. I paid extra miles and gas, and a day.

ERIK B on

Rating:

Maps were a bit confusing. I had a difficult time finding my locker when entering from a different entrance.

PAUL P on

Rating:

And amazing customer service experience everyone on the team was spot on and super helpful and friendly

DIEGO B on

Rating:

I was very impressed overall with UHaul Storage.

GORDON F on

Rating:

fast and sweet

SEAN S on

Rating:

I got there 20 min till close and Natalia/her manager did not fuss or complain.They both went above and beyond to make sure I was set up with everything I needed.

JEFF B on

Rating:

Great uhaul location

DANIELLE C on

Rating:

The staff helped mw maneuver my trailer to back into tight spaces, I really appreciated it!

MICHAEL C on

Rating:

As always, Amalia was amazing!

CHRISTINA S on

Rating:

Excellent experience! Thank you!

DANIELLE T on

Rating:

My moving-in experience was outstanding

Kelly L on

Rating:

Was very happy with the storage experience at UHAUL Bryant!

Kelly J on

Rating:

Bryant St location is miserable: nothing was ready on time, truck was locked, no one could find the key, erroneously checked me out and have now charged me 4 times for a month of storage I didn`t use.

MATTHEW S on

Rating:

I don`t usually fill out these surveys but I did this time to let you know that Alejandra who helped me was very patient and kind. Thanks for the great help Alejandra. Matthew Stahl

STACY H on

Rating:

The staff was terrific. They were all very pleasant and very very nice. The manager, Casey was a bit gruff and the staff seemed afraid of him.

RACHEL H on

Rating:

Extremely poor integration across locations and u-haul services. Very frustrating experience. Different answers and uncertainty of the safety of my belongings the entire time.

ALI H on

Rating:

I was given wrong information about the check out terms and the prorate of last month rent.

KEVIN S on

Rating:

Awful service. Contact me if you want to learn why

BRIDGETTE C on

Rating:

Jessica the manager was always very helpful! She made the process very easy and she has a great attitude.

KATHRYN W on

Rating:

Jessica was incredible! She was very welcoming, informative and made getting a storage unit a piece of cake. You should give her a raise!!

ALEXANDER W on

Rating:

I wrote a review, but it was more than 200 characters, and this form doesn`t tell me how many characters I have used, so fuck it, you don`t get my feedback, and your rating just dropped to average.

ANDREW L on

Rating:

this is such a terrible location. staff seems clueless, and the entire block surrounding the place is full of dudes that harass you to pay them to help you. any place is better than this.

MICHAEL B on

Rating:

Great

JOYCE R on

Rating:

It was quite dirty messy outside where I had to park my vehicle, not sure what that was all about, take away from the comfort of the uhaul center,

EMILY L on

Rating:

Helpful and efficient staff

JOHN B on

Rating:

Lots of illusions of security cameras, check-in cards, etc. but plenty of unsavory types milling about the building. Also the place smells funny.

KAYLENE W on

Rating:

I would give this place very high marks. The staff was very helpful and they made the whole expierence a very good one. I would recommend this u-haul for storage to anyone.

ANN C on

Rating:

Good experience overall

CATHY S on

Rating:

We were first told on the phone we didnt have to turn the truck in til 10pm and then when we checked it out we found out it was really 7:45pm so we had to keep it overnight and spend the night in SF.

Lilah L on

Rating:

The staff at the U-Haul location were very friendly and competent. The U-box was very poorly constructed. Hard to pull open the door and difficult to latch. Reserving by phone was a pain.

SIVAN M on

Rating:

I reserved the last 5x5 at 6. I was told to arrive by 6:45, arrived at 6:30 and told to return tomorrow. Was let in after arguing.

Christiane K on

Rating:

Joseph and his staff were extremely helpful. They made moving a pleasant experience!

ADRIAN M on

Rating:

Sylvia showed me the unit. She was lovely and answered all my questions. Hire more people like her. Long line. Management should have scheduled accordingly.

ANTHONY G on

Rating:

not enough parking space for uhaul trailers

KATIA A on

Rating:

very functional for loading

MATTHEW Y on

Rating:

all the employees were helpful

PAUL W on

Rating:

do what appeared to be the head person off of the staff went out of her way to facilitate my needs

Geoffrey C on

Rating:

There is a gaping systemic problem of communication and electronic processing that I`m not going to waste any more of my life on.

PATRICIA G on

Rating:

Extend hours for access after work/traffic. The storage hallways reek of marijuana. Woman who works in the office is unhelpful, abrupt and rude -she works at a desk and not at the cashier section.

TYLER E on

Rating:

UHAUL has improved over the years, however, they`ve failed to address the amount of foreigners soliciting as movers outside their facility.

DANTE G on

Rating:

It a good storage unit. the only bad thing was the alarm going off even when i check in. it was very loud and annoying.

NANCY H on

Rating:

Storage was well maintained and stuff was friendly and helpful .

KRISTINA F on

Rating:

Incredibly frustrating! Only one elevator- other is broken and has my been fixed in months and we`re not eve allowed to use the stairs!! Takes twice as long to move things in and out. Ughhh!

BARBARA B on

Rating:

Unit was smaller than advertised and not easy to access with the slow elevator. Please extend hours to move in past 7pm, how are you supposed to move in after work??

LISA G on

Rating:

I was given the wrong sized unit. Also was forced to buy a specific lock. Not a big deal, but it would have saved time and hassle to be told this before moving day!

RACHEL C on

Rating:

Not only was there water damage but my things had mold. Thanks for the humidity control!

CHRISTOPHER V on

Rating:

Storage unit was not clean when initially rented.There was garbage and dirt on the floor.

OLLIE N on

Rating:

After driving for over 20 hours we arrive tired and frazzled. Jessica was a real pleasure to deal with. Helpful and friendly, she was a pleasure to deal with.

MICHAEL S on

Rating:

Not very friendly at check out...just matter of fact. Didn`t thank for business, etc.

RONALD S on

Rating:

The last that helped me was amazing

ALBERT Y on

Rating:

Clean and well organized. Friendly staff. Could use some better defined customer parking.

CHRISTOPHER V on

Rating:

Although the facility looked clean overall, the storage unit that we rented was not swept clean and had garbage in it.

JESSE A on

Rating:

Very helpful and freindly service

TONIA C on

Rating:

Unit reserved was not available. Elevator where loading dock was out of service. There was trash and boxes blocking paths to storage unit.

Amanda N on

Rating:

UHaul lost my box several times took over 45 mins to find. Turns out they were charging me for a box that was already returned.

RAUL A on

Rating:

lots of people literally living inside the storage units,prostitutes entering after hours and most likely drug trade considering the really shady people ins and out after hours.

SAMANTHA D on

Rating:

Joseph was super helpful, patient, and professional. Our U-haul storage experience was convenient precisely what we needed. Thank you!!!

Marie M on

Rating:

Poor communication and follow up from Phoenix. Constant shifting of blame and no ownership of problems. Systemic problems. Would never use again.

ASIA H on

Rating:

Amazing staff extremely friendly and helpful : very good experience w them

JENNIFER M on

Rating:

At standard

SUSANNAH S on

Rating:

A wonderful experience--thank you!

CLAIRE J on

Rating:

Very friendly and helpful

MICHAEL S on

Rating:

Friendly, easy and convenient...

SABRINA C on

Rating:

Hours were not convenient whatsoever, and the staff at times were rude and condescending because I looked younger than I actually was.

Amy B on

Rating:

Loading location misrepresented, staff in store very unprofessional and unfriendly, then I was overbilled not contacted with a response. Very poor communication and knowledge by employees.

IRFAN K on

Rating:

The Ubox was not made available for my movers contracted via Uhaul/movinghelp at the agreed upon time. As a result, I incurred $100 in additional costs on my move.

ROBERT C on

Rating:

Hours open do not match the UHaul website. Staff helpfulness varied. Unit was secure, other than individuals walking in and out of the center without any card, key or staff member present.

Marie M on

Rating:

Please check my complete record. I expect compensation. Please show my order to upper management as an example of a complete breakdown in communication between SF, shippers and your Phoenix hotline.

FABIOLA A on

Rating:

The lady who helped me was kind. Thank you.

JOO Y on

Rating:

The workers there were very friendly and explained things extremely well for me. There was absolutely no surprise whatsoever in terms of price.

RONALD F on

Rating:

Felt a little unsafe due to all the laborers seeking work outside the facility

PATRICIA G on

Rating:

I intended to rent a truck here to put my daughter`s things in another storage facility. After seeing this facility and meeting its staff, we rented a truck as well as a storage unit.

MARC M on

Rating:

Exelent customer service very helpfulkthe girls name was Jessica an asset to haul thanks

HENRY R on

Rating:

Ok

TEDMEN C on

Rating:

On a scale from 1 to 10 I would say a 9.2

TROY T on

Rating:

Very friendly and helpful staff

CHRIS B on

Rating:

Everything was great. Good service.

BRONWYN A on

Rating:

The staff are always super helpful and friendly. Excellent customer service. Thank you.

MARTHA H on

Rating:

Andrea and Joe professional and helpful. Surrounding area nasty, U-haul should clean up and get rid of creepy men vying to help that are not affiliated.

CHRIS E on

Rating:

Streamline the trailer and move help into a seamless process, and you will have made the industry best.

KALID A on

Rating:

Very good experience overall, I will definitely come back if needed

KIM E on

Rating:

I walked yesterday as a total newbie. Joseph took the time to explain everything to me and he even showed me how to use mt security card. I was so grateful to have an employee be so kind to me!

LYNN G on

Rating:

The sales rep that helped me was very nice professional. thanks. sorry I do not have her name.

CHRIS P on

Rating:

Parking at loading dock sometimes is difficult. Waiting time is sometimes long at retail counter.

ANDREA J on

Rating:

All the employees were friendly and helpful and the facility is well maintained.

REBEKAH B on

Rating:

Jessica was very helpful and completed our request to transfer and close one of the accounts in a timely manner. She was very professional.

PAULA H on

Rating:

The only problem I had was the referal to movers to pick up the box. They never showed and never responded to my email. You may want to check you referals to movers in the San Francisco area!

CHRISTINA K on

Rating:

Done

GARY P on

Rating:

good and polite

NYA R on

Rating:

the hex bolts/screws on my locking hasp were loose and the locking part of the hasp was is bent. I hand tightened the hasp bolts/screws.

RUSSELL P on

Rating:

The moving company that Uhaul contracted for me was blacklisted from Uhaul, so I had to fight for literally hours to get my u-box delivered. Completely unprofessional and unnecessarily stressful

HIROKI I on

Rating:

Very fast and nice service.

CURTIS M on

Rating:

Lockers hard to find. Wastes time. locker charts complicated. Computer info not current. One locker computer indicated available when it was occupied one locker computer indicated wrong size.

ELLIS B on

Rating:

It wasn`t clear to me that I had to make a reservation to access my u-box, and that I would need to make a reservation many days in advance.

RUSSELL P on

Rating:

I had to fight for 2-hours on the phone because Uhaul wouldn`t release my U-box to the mover that they recommended and accepted payment for. It was beyond frustrating.

WAYNE B on

Rating:

it would be helpful to have some way of tracking the U-Box online while it is being moved and while the move is being planned/scheduled

JOSEPH S on

Rating:

I work till 6 or 7 every night. closing at 7 makes it tough to gain access to the space.

MERCY M on

Rating:

For 3 consecutive years I never had any issues with the facility or staff. I hope every customer has this same experience, we need more companies like U-Haul and the amazing employees they hire.

NICOLE T on

Rating:

Moving all your belongings is a stressful event and Uhaul made it easy and stress free! Thank you.

SAMANTHA D on

Rating:

Very helpful. Answered all of our questions thoroughly and patiently.

JAMES C on

Rating:

Facility is nice and staff was EXTREMELY helpful. Some shady characters around trying to help move my stuff for money.

THEO S on

Rating:

overall very good however the day laborers across the street made loading/unloading difficult as they would not take no as answer. Didn`t feel secure.

ERIC L on

Rating:

Thank you for getting the ubox where it needed to go!

ANDREW H on

Rating:

Your centralized phone system is AWFUL. Mixed messages from different reps in different parts of the country made for a frustrating planning experience.

ALEX W on

Rating:

straightforward

MARACIE S on

Rating:

Blgd has funny smell there seems 2 b some sort of soot on floor-3rd. Have 2 run the gauntlet of day wkrs when u try 2 get in. Fine,esp when u need them but junkies are scarry. Staff helpful friendly.

TIMOTHY C on

Rating:

Bianca the cashier / check-in person was very helpful and friendly.

ANDER D on

Rating:

My experience was great apart from one instance of a discourteous associate.

JULIA L on

Rating:

All employees were friendly. However, each employee gave a different/conflicting answer to just about every question I had. More informed staff would go a long way.

STEVEN M on

Rating:

Location was accommodating and service was on point.

MELODY M on

Rating:

This is a great service and it had saved my LIFE. I was able to move in a timely fashion and continue on with my work schedule.

KATHRYN W on

Rating:

The staff was very friendly and efficient. Pending safe delivery of our items at the other end of the road, we will be very happy overall.

STEVEN M on

Rating:

Great customer service coupled with low cost. Would definitely recommend and do this service again myself.

FRANK G on

Rating:

Jessica is really helpful, has great business and personal skills.

ELIZABETH G on

Rating:

Staff was quite friendly. But all outside doors opened without an access card, so why bother checking in or out? Also, for such slack security, the piercing alarms were constantly sounding.

DANNY E on

Rating:

The hitch disconnected driving up a hill. With the help of bystanders and a $40 tip a disaster was averted. UHaul refunded the cost of the rental, but the experience was very stressful.

DEMITRI Z on

Rating:

It exceeded my expectations and that`s not easy to do!

RICHARD P on

Rating:

I still have not received my box and it has been over a month. The manager did the right thing and gave me a discount, but it is not worth the hassle.

SAMANTHA R on

Rating:

they all were very helpful in helping me understand all the information about renting s storage and renting a u-haul truck. thanks so very much

ROBERT B on

Rating:

The facility was great.

BRANDON S on

Rating:

...

JONATHAN H on

Rating:

Worst service ever. Joseph wasted my time, caused me to miss work the next day to fix his mistake.

ADAM H on

Rating:

Good experience, only strange thing was it appeared that some people were living out of their storage units. Otherwise well maintained and run. Thanks!

DANTE G on

Rating:

Everything was swift and convenient.

RACHEL T on

Rating:

Boxes were too small! Our one bedroom apartment didn`t fit into two boxes. The guides online are incorrect and should be changed. For the amount of money, you should provide larger boxes!

REBECCA J on

Rating:

There was very poor coordination with Moving Help. I was transferred many times to different people who couldn`t help me.

PATRICIA T on

Rating:

The street feels a bit sketchy, but the storage facility felt secure. I needed 24 hour access for my business. There were carts available a loading dock.

MICHAEL L on

Rating:

It`s good.

JAMIE O on

Rating:

Great experience.

JARED T on

Rating:

Roderick was helpful, but the service overall was terrible. Bad communication regarding how the service works.

MATTHEW V on

Rating:

Fast courteous and friendly.

ARTHUR S on

Rating:

Joseph was efficient and very accommodating. He answered all my questions. My experience was excellent.

BETHANY S on

Rating:

Staff was helpful and moving into the pod was a smooth process.

SAM S on

Rating:

great job

CYTHIA J on

Rating:

Initially information that I was given was incorrect but one of your staff members went up and above to assist me and everything worked out. Thanks Jessica

JESSICA T on

Rating:

I only spoke on the phone to set up a Moving Helpers pick up and drop off. The employees at the Downtown SF location were very friendly and helpful. I had no problems.

AMANDA B on

Rating:

What a challenge!!! My boxes were not shipped out until 10 days after they arrived in the SF location. They did arrive on time after many phone calls. Much of the furniture was damaged.

KIRILL U on

Rating:

.

SAM G on

Rating:

Thank you so much. Talking to you very soon. Sami Gritli.

ANNIE J on

Rating:

Roderick Jones never returned any of my emails or phone calls, He is a terrible employee, is rude and completely unhelpful. I can see why the SF location has such terrible reviews on yelp.

JACQUELINE H on

Rating:

The staff is consistently friendly and helpful

CHRISTOPHER S on

Rating:

Terrible coordination between UHaul and the Outsourced moving company. The moving company was friendly, but Uhaul customer service was pathetic.

MARY R on

Rating:

The unit itself is just fine, but getting it all set up was hell. We were promised a bigger unit that didn`t even exist. The staff did their best, but I won`t rent a UHaul storage facility again.

SAMANTHA R on

Rating:

thanks for helping me make good choices and getting everything right.

ADRIANA E on

Rating:

I left messages for three days after my box arrived in the warehouse before I was able to schedule a delivery. The delivery was one week after receipt of the box and arrived 1.5 hours late.

STEPHEN W on

Rating:

good.

TYLER W on

Rating:

The manager of Uhaul San Francisco was a huge jerk. He was completely un cooperative and antagonistic.

ERIC P on

Rating:

My rental truck broke down after I loaded it with my UBox belongings on the way to my apartment. The truck suffered from a radiator failure which seemed like it should have been identified earlier.

OLIVER C on

Rating:

Getting the deliverd was near impossible. I called several times over 4 days and was unable to reach someone to schedule my box delivery. Finally I just had to go and pick them up myself.

PRESTON M on

Rating:

200 characters could not begin to allow enough space for the complaint I have with your company. You can expect negative reviews on every web presence ever invented in order to warn other consumers

LINDSEY R on

Rating:

Good service. Everything worked out well.

PAMELA A on

Rating:

The staff was great and really took the time to show me everything. As well they really listened to my needs and concerns and went above and beyond to fulfill them! I am greatly appreciative!

BLAKE U on

Rating:

Little help on either end. Workers did not know about the process and were unhelpful. No tracking system in place boxes were in the hands of the shipper which doesn`t make much sense.

PHLIP F on

Rating:

good

LAURA J on

Rating:

Communication between call center/location/customer seems to be nonexistent and delivery and shipping of Ubox were both seriously mishandled. Something needs to change.

MAHKAM T on

Rating:

Thanks for making our lives miserable

JENNIFER H on

Rating:

It would b nice if it where to b made available a 24 hr access. It is more convienent for those who work at night.

MARY G on

Rating:

I was on auto pay to you from my bank. You contacted my roommate when you misplaced my check and the payment was less than 30 days overdue. Bad practice!!

STEPHEN A on

Rating:

Please maintain your friendly, helpful staff - thanks!

ANNA K on

Rating:

The staff was super helpful, really clear and friendly and reasonable. I have already recommended Uhaul to a lot of Folks. Thank you!

SARAH D on

Rating:

The box was very dusty inside and the hinges on the outside were broken. However, the UBox was in storage for over a year in Tennessee, and was only at this location for a very short period.

RAJIV W on

Rating:

Agent who helped us was great, and one of the reasons we chose this facility

ADAM H on

Rating:

Service and facilities great. Only concern was my safety, not that of my belongings. A few customers loitering and practically living in units. Not sure what Uhaul can do about this though.

GREG M on

Rating:

Despite calling numerous times and being assured, it took an additional 3 weeks from what I was quoted. I had to live on a airbed for 5 weeks and was never offered a refund!

DARYL B on

Rating:

We were caught off guard by the 5:00 closing time on Sunday and found the extremely low ceilings very uncomfortable.

ALYSSA F on

Rating:

Box opened on top,everything dirty inside. Bryant Store VERY difficult to reach-NEVER answer the phone directly. No box delivery to Berkeley as agreed so rented a truck. Huge hassle for the price.

THEO F on

Rating:

Too few mobile ladders - can take up to 15 minutes to find one.

JEFFREY H on

Rating:

The general manager at the pickup location was extremely unhelpful after a mix up on Uhaul`s part. We came to pickup the items from the box after 48hrs notice and were told to come back in 4-5 days.

KURT H on

Rating:

Best pricing in Soma! Helpful to have the store in the front office.

KRISTA B on

Rating:

The manager Joe and the entire staff went out of their way to make this move low stress as possible, moving their own cars to make room on the street in front for my mover`s truck. Thank you so much!

TYLER E on

Rating:

The staff working there are too slow and long lines form which is unacceptable for a UHAUL. Also, their hours of service are short and Mexicans loiter outside. Awful!

ELIZABETH S on

Rating:

. I am at this point, even reconsidering ever using UHaul again - although the Cambridge MA branch I used was spectacular. The San Francisco Bryant street location was pitiful.

CHRISTINE C on

Rating:

The staff members in San Francisco !525 Bryant St were extremely rude and nonchalant about my U-Box delivery. They were lack of customer service friendliness as well as some brain cells.

CHARLES B on

Rating:

I liked that the 1st month`s rent was free with the rental of a trailer. The price for the additional month was rather high. $117.00. Especially since I went over the month by 2 days.

KELLY M on

Rating:

I will never use UHaul again. From pick-up in SF to late delivery in PA, this process has been plagued with issues, dozens of phone calls, different info from different people. Beyond aggravating.

ANDREW B on

Rating:

My box looked a little cracked when I emptied it. Also I was not expecting the bolts holding the door shut and had to go buy tools.

WALTER M on

Rating:

There was no end of difficulties in setting up the delivery. You can look up the thread of discussions with friendly staff, but only confusion.

ALEX S on

Rating:

you seriously need more drivers in San Francisco. I wasnt able to get my stuff delivered on time because you only had one driver in all of SF. One driver.

JUSTIN D on

Rating:

Great experience with my storage unit. The area was always well-maintained and very accessible with the elevator, loading docs, and hand trucks.

PHILLIP H on

Rating:

Great service, everyone was friendly and helpful

RONALD H on

Rating:

Everything went well. I wish that I had been given an option to retain a pickup over the two days that I moved four boxes. I need to get receipts. I need help.

GREGORY T on

Rating:

Despite initial issues with loss of credit info and scheduling, boxes arrived on time and in good condition. Very satisfied.

AILEEN C on

Rating:

This was simply the worst customer service experience of my life. Please call me or email me for a detailed timeline of events: aileencartier@yahoo.com, 651-270-0126.

ANDREA C on

Rating:

We did have trouble connecting the MovingHelp system to the Uhaul downtown system. Otherwise -- it worked out. The general manager of the Bryant street area was phenomenal.

DEBORAH S on

Rating:

Needed a rental unit quickly. Staff very efficient and helpful.

MORGAN M on

Rating:

it would be great if you had a vehicle drop-off separate from the loading /unloading zone. Thanks!

JESSIE M on

Rating:

-

EDGAR S on

Rating:

Despite having made a reservation before hand, it took an inordinate amount of time to get me the keys to my unit. Staff lacked empathy and did not offer a clear explanation of the options available.

MARLANA E on

Rating:

they were very helpful when I was leaving was moving to san jose. they had my truck ready and found a storage facility for me prior to my departure

WILLIAM C on

Rating:

Staff were very helpful and friendly.

SARA H on

Rating:

I booked online to get a box at one location and was not called to be told that it was changed to another. Had I not called to check this would have posed a LOT of problems VERY disappointing.

JOSEPH B on

Rating: