Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

866 reviews

88 Birnie Ave   Springfield, MA 01103

(413) 732-0655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(413) 732-0655

88 Birnie Ave
Springfield, MA 01103

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

Wilfredo V. 
Rating:
1.0

My van rental have some kind of grease on the floor very slippery trying to get things in it...very upset 1st it has happened to me at this location...I'm a uhaul...costumer...and paid in full...

Miguel F. 
Rating:
5.0

The van was in excellent condition, ran smooth and was like new inside and out. Was an extremely smooth transaction will definitely be returning to this location!!

Josue P. 
Rating:
5.0

Nothing that I can see

Leonard A. 
Rating:
1.0

Tyler - email is wrong, called west spfld store and explained this before still not corrected.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The service team here is always great - friendly, prompt, knowledgeable. Our experience here with the rental and our storage rooms as been superb.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

jessica i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa S. 
Rating:
5.0

I don't ever give 5 stars but great place very clean employee's where helpful

Manuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Emphasize utilizing the online price to check in. It saves time for customer and staff.

Thomas S. 
Rating:
5.0

Excellent location and space

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Rosa A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

marcus p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

I got overcharged more than once on multiple occasions for gas and mileage I never used the manager admitted their system is in accurate and messed up

Miami C. 
Rating:
2.0

It would help to have the gas tanks topped off. It makes it nearly impossible to fill the tank back up to where it was when you start off w/ only a quarter tank. Plus you have to go to the gas station once to add more gas & then again at the end of the day to attempt to refill the tank to a quarter full while being outside the truck w/ the gauge off. Also the employee did not go over the truck w/ us to point out existing damage prior to us taking it or on the return. Anything could have happened while the truck was sitting in the parking lot prior to us renting.

ROBERT H. 
Rating:
5.0

Dat the manager at this location has done an incredible job the staff is ready the place is very organized and clean can't say enough this is my first and only choice for rental and storage

Marc C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Everything went excellent. Thank You. Great service. In and out very quick.

RENE L. 
Rating:
5.0

Customer did not leave a comment.

Marlon H. 
Rating:
5.0

Keep doing a great job. Thank you guys for being courteous.

ocles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN T. 
Rating:
4.0

Customer did not leave a comment.

Lakeisha J.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL !!!

Ramon N. 
Rating:
5.0

Great experience at Birnie Ave U-Haul!

Kerry K.  |  Overall Experience 
Rating:
5.0

Dat was helpful both on phone and at facility!

Susan D.  |  First Impressions 
Rating:
5.0

The on line check ion process took almost 1/2hour!! way too long

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

TANISHA C. 
Rating:
5.0

Customer did not leave a comment.

LUIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

GEM in Springfield! Great team all pros! Tyrese, Dat, Josue all A1. Thank you b

CECIL P. 
Rating:
5.0

. Good customer service . . Paper work was really fast . Kind attention . Plenty Parking and truck for rental . Friendly welcome . Nice locate it area , easy to go there . If the beginning was awesome to get the truck at the end was more outstanding, gentle , super to inspect and gave it the key back .

Jose M. 
Rating:
5.0

Muy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Gracias

sonia r.  |  Overall Experience 
Rating:
5.0

Going to the Birnie Ave location is a little out of the way for me but the staff is very professional, the equipment clean and in good working order, and the overall experience is great. Keep up the great work.

joseph N. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD E.  |  Overall Experience 
Rating:
5.0

Excellent service.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JENISSA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

isael r.  |  First Impressions 
Rating:
5.0

3rd time we rented a truck from this location - easy to reserve - quick check-out and easy drop off

Richard G. 
Rating:
2.0

Customer did not leave a comment.

WILFREDO A. 
Rating:
5.0

Nothing--everything was great.

Thomas G. 
Rating:
5.0

I would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.

Bailee Y.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAHILL H. 
Rating:
5.0

Always very good service and well trained staff.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
3.0

The facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100% full.

Nicholas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Everything was a breeze! Great experience!

ALYSSA J. 
Rating:
5.0

Customer did not leave a comment.

belinda o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane B.  |  Overall Experience 
Rating:
5.0

Great!

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

I only rent from this location! It's the most convenient ,and the staff is professional.

Carmen Z. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The staff was very pleasant and did a great job hooking up my trailer for me! The whole process was very quick which I really appreciated during a very busy move when there's so much to do and every minute counts.

Andrew R. 
Rating:
5.0

My transaction was seamless. No changes

Len G. 
Rating:
5.0

Thank you

Lawrence C. 
Rating:
5.0

Great service very helpful and was able to translate from English to Spanish very helpful

Betsy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

The staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayed

Ernestina B.  |  Overall Experience 
Rating:
5.0

Great experience.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Sophie B. 
Rating:
5.0

Extremely friendly staff and were very accommodating. We will be back!

Jody Y. 
Rating:
5.0

I can't think of any suggestions but I would like to mention your employee Dat Was very friendly and helpful.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Service the vehicles front end. Bad alignment, loose front end components, pulls right.

Stephen R. 
Rating:
4.0

Customer did not leave a comment.

NORA M. 
Rating:
4.0

Customer did not leave a comment.

Yolanda L. 
Rating:
5.0

Service is great at this location

Percy B. 
Rating:
5.0

Dat is always very professional and friendly its a pleasure working with him at Springfield ma Bernie ave store

LOUIS F. 
Rating:
5.0

Customer did not leave a comment.

KEREM P. 
Rating:
4.0

Don't allow your website to let people reserve vehicles at locations that don't have them. I had my pickup location moved twice, and the impact it had on my day ended up leading me to return the truck late, which cost me for another rental period.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

La persona muy atenta y servicial

VIONETTE C. 
Rating:
5.0

The process was smooth and easy

Justin B. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Josue was excellent.

PATRICK M. 
Rating:
4.0

Very helpful and pleasant experience.

JOHN H. 
Rating:
5.0

People make the difference and both of the guys I interacted with were great.

Paul R. 
Rating:
5.0

Todo excelente muy buen servicio

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Muy eficiente

Ivette B.  |  Overall Experience 
Rating:
5.0

Everything was good and clean

KENNETH S. 
Rating:
4.0

It can't be any eayer

William O. 
Rating:
5.0

El servicio es excelente 👌

Yolanda R. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Thyra G. 
Rating:
5.0

Well operated and very friendly employees

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Yadira N. 
Rating:
5.0

Customer did not leave a comment.

arrelia j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VENANCIO D. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Chad J. 
Rating:
2.0

I received the truck from the Lancaster PA location with 5/8 of a tank of gas. Prior to returning the truck we stopped to return the gas tank to that level. We watched while filling the tank up but the needle did not move past the 1/2 mark while filling. We ended up filling the tank completely due to the faulty gauge. As soon as we drove it about 1/2 a block the indicator needle went to full. This is not fair to me as a customer because I put at least if not more 4 gallons of gas unnecessarily due to the needle sticking. When I tried to tell the attendant I felt as if he did not care nor believe what I was saying. This is not fair business practices. I would like to be reimbursed for the gallons over due to the faulty equipment.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

Zulaima R.  |  Overall Experience 
Rating:
5.0

Helpful stuff

Bogdan B. 
Rating:
5.0

Customer did not leave a comment.

Rolando C. 
Rating:
5.0

The staff was helpful!

Dante C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHTON B. 
Rating:
3.0

The customer service was excellent. However, I did not receive materials that I preordered and paid for. I was given the run around on the phone when I reached out about receiving a refund since I did not receive any of the supplemental materials. I also had no luck getting a hold of anyone at the Boston Rd location every time I called. The ordering systems need to be streamlined so the different stores have access to all transactions.

Javier R. 
Rating:
5.0

Customer did not leave a comment.

Walmarie S. 
Rating:
3.0

Customer did not leave a comment.

Muhammad H. 
Rating:
5.0

Great customer service

Thomas F. 
Rating:
5.0

For me everything was great thank you

JUANA H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Myrna O. 
Rating:
5.0

Customer did not leave a comment.

Olga R. 
Rating:
5.0

Customer did not leave a comment.

JEREMY E. 
Rating:
5.0

Customer did not leave a comment.

KERVIN P. 
Rating:
1.0

Have somone answer the phone,and not please them on hold for 3 hours.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

Carly W.  |  Overall Experience 
Rating:
5.0

The Information was clear and the place was clean and customer service were polite

Matilde O.  |  Online Move In 
Rating:
5.0

None

Jesus r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakiyah E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mervis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer t.  |  Overall Experience 
Rating:
5.0

I was very please with your service.

Martin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yashira c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga R.  |  First Impressions 
Rating:
4.0

Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.

FANCHON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith B.  |  Overall Experience 
Rating:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.

Zackqueline W.  |  First Impressions 
Rating:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.

Zackqueline W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lydia R.  |  First Impressions 
Rating:
5.0

Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.

anthony p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aidalis a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  Overall Experience 
Rating:
5.0

Top notch. Convenient ,secure. I would recommend.

Noel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
4.0

Josue was helpful and attentive. This experience was better than we expected! Many thanks!

Mary N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt W.  |  First Impressions 
Rating:
5.0

Very patient and friendly staff

IVELISSE R.  |  First Impressions 
Rating:
5.0

Muy bueno y comodo

Santos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myriam C.  |  First Impressions 
Rating:
5.0

Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!

Kerry K.  |  First Impressions 
Rating:
2.0

I was so happy to have him

TONYA H.  |  First Impressions 
Rating:
5.0

Dat was friendly and helpful

clean slate c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Great tools (including boxes & labels) for packing & moving.

Mary H.  |  First Impressions 
Rating:
5.0

Great Customer Service

DJuanria j.  |  First Impressions 
Rating:
5.0

La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

Rose M.  |  First Impressions 
No reviews have been submitted for this location.

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