Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

668 reviews

88 Birnie Ave   Springfield, MA 01103

(413) 732-0655

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 732-0655

88 Birnie Ave
Springfield, MA 01103

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good

FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  Overall Experience 
Rating:
5.0

Even while not in tow mode the truck had some issue going in gear. Staff was great and this was my second time using this location in the last week. Great staff!

LEVI R. 
Rating:
5.0

Top notch. Convenient ,secure. I would recommend.

Noel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Dat was very professional and pleasant to work with at Bernie Ave in Springfield ma highly recommend

Louis F. 
Rating:
4.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Radically different experience with this facility vs. the ones we frequent in Gaithersburg & Germantown MD. Very professional, clean, and zero issues picking up the vehicle. This place should be the flagship model for all of U-Haul. I can't praise them enough.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

ILIA T. 
Rating:
5.0

Customer did not leave a comment.

Thyra G. 
Rating:
5.0

They was excellent with there services

Shaunna G. 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
3.0

Vehicle had such a strong odor of cigarettes I had to leave the windows down the entire rental period, trash was left in vehicle and steering wheel had a sticky residue. In the current pandemic we are in I would have thought vehicle cleanliness would have been one of your priorities. Will most likely look elsewhere for my next rental need.

Aaron G. 
Rating:
5.0

Best customer service with a smile.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

EMILIA R. 
Rating:
5.0

Buena atención al cliente

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

SANFORD S. 
Rating:
5.0

Customer did not leave a comment.

ZEALDA C. 
Rating:
5.0

Customer did not leave a comment.

francis B. 
Rating:
5.0

Customer did not leave a comment.

Sedric B. 
Rating:
5.0

Customer did not leave a comment.

Viktoria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
4.0

Josue was helpful and attentive. This experience was better than we expected! Many thanks!

Mary N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO G. 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA D. 
Rating:
5.0

Customer did not leave a comment.

Isabel D. 
Rating:
5.0

Customer did not leave a comment.

CELESTINO D. 
Rating:
5.0

Very friendly staff

ROBERT G. 
Rating:
5.0

Very professional service. Clean, fast, easily accessible.

CARMEN Z. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Simple..which is a must during a moving day. The truck was ready and clean. Booking was simple also. We rented a dollie which was used only once...but I am so happy we had it. I highly recommend Uhaul...

Karen I. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jazzmina A.  |  Overall Experience 
Rating:
5.0

When I returned the van there was a big sign that said to wait in the truck and someone would come out to check it in. I waited and noone came out so I called. They said "oh, you don't have to wait, just come inside". Please remove the sign or just let us know that we don't have to sit there.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

tom g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Kurt W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Danasha D. 
Rating:
5.0

Ordering online was simple but having to answer “ No Thanks “ to not needing other products or service was annoying. My mother first tried to order the truck but got confused thinking she was doing something wrong because it asked her about needing a storage unit. I went in for her to reserve the truck and realized she was in the right place but needed to click on No Thanks. I can see how someone would get lost on the site when just trying to reserve 1 particular thing.

Shane B. 
Rating:
5.0

In regdards to the cleanlines....I must say that the windsheild was filthy. Windshield washer helped a little, but from the inside they need cleanded badly. Otherwise will definatly use this locaiton again.

Jeffrey H. 
Rating:
4.0

My trailer hitch required a sleeve, U-Haul should carry those as we had to run to an auto supply place to buy one and wait until they opened and that delayed our start time for an hour. I purchased my hitch from the U-Haul location in Northampton, MA and was never told/advised that I might need a sleeve and I had the vehicle we towed with at the time of that purchase so that I would get the correct hitch. Thanks

Kathleen M. 
Rating:
5.0

I return the truck with the same feul thant i teke and they charge me some fit for fuel that's not fair

Victor J. 
Rating:
3.0

Rats were in storage area

Taleah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very patient and friendly staff

IVELISSE R.  |  First Impressions 
Rating:
4.0

Wouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.

Joshua D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONAVAN W. 
Rating:
4.0

Well the cargo van we rented wasnt supposed to be rented out during the snow storm per the staff who told me upon me returning the van... Me and my spouse almost died and got stuck alot we ended up bringing back & informer them about the issues for future clients and the new staff informed us that it wasnt supposed to have been rented out. Ugh

Doris B. 
Rating:
3.0

Everything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruined

Yadira B.  |  Overall Experience 
Rating:
4.0

There was only one person working behind the desk and three customers waiting in line. The Uhaul representative gave me the keys and I had to wander around the parking lot trying to figure out which trucks we were assigned. When I asked if we were going to go over the damage, I was told to do it myself via Uhaul text. This was not typical of other uhaul pickup experiences.

KIMBERLY SUE C. 
Rating:
5.0

This location gets you in and out every time. Great crew!

christopher M. 
Rating:
5.0

Just Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep it

jose v.  |  Overall Experience 
Rating:
5.0

Muy bueno y comodo

Santos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena S. 
Rating:
5.0

I rented a 26' truck 3 or 4 times this year. All locations were excellent in providing service. However, all trucks except one were not in good shape. The last truck that I rented had broken mirrors. The intact mirrors were shaken so bad that I was not able to use them. I drove the truck on the highway, and the shaking was happening even on a smooth surface. The previous truck had a brake problem. The brake was so stiff. Only one truck was in a good shape and I did not have a problem.

Bahadir A. 
Rating:
5.0

Before I was sent to the 88 Birdie Ave Uhaul location my service was completely terrible. The truck was covered in snow. Two trucks were parked in front of the truck and I spent an hour cleaning and figuring out how to move the truck. I ended up picking up in a different location where 30% was taken off my bill with an extra $50 off. The Birdie Ave staff was amazing! Next time I'll go straight there.

Nathan D. 
Rating:
5.0

My experience picking up my vehicle couldnt have been easier. My vehicle was clean ,gassed up and Ready to go when i arrived.The clerk was very professional and polite. I would definitely recommend renting from uhaul.

michele M. 
Rating:
5.0

could use better front end maintenance on both trucks that i rented

David S. 
Rating:
3.0

Dropped off after hours.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

CRISTOBAL N. 
Rating:
5.0

Customer did not leave a comment.

Carmen E. 
Rating:
5.0

Customer did not leave a comment.

Myriam C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruslan B. 
Rating:
4.0

The pricing seems to keep increasing and I am not a fan of that, otherwise, everything was good

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Gavin H. 
Rating:
5.0

The Manager and staff were helpful and amazing . They go above and beyond for you .

darrin d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDALIS C. 
Rating:
4.0

Customer did not leave a comment.

lisa Z. 
Rating:
4.0

More prompt arrival of staff to the returned vehicle.

James C. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

U-haul was there when I needed a truck the most . The attendant was very helpful and courteous . I will return when the time is right .

EFRAIN V. 
Rating:
5.0

Customer did not leave a comment.

Brendalis P. 
Rating:
4.0

I believe the guy who rented me the truck stole my I phone that I forgot at the office while renting. He was the only one at the location.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Emil F. 
Rating:
5.0

Customer did not leave a comment.

XIOMARA T. 
Rating:
5.0

El mejor

jose v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

MELVA S. 
Rating:
5.0

Vacuum out the bed of the van

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Carlos was fast and efficient. In and out. Thank you

christopher M. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
1.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

There are people at night who ride their atvs around and come darting at you like they own the place. They hang out all night. It made me uncomfortable and I avoided night time stops. I also had several people say they would look into getting me a dolly and never followed up. Even when I was on site, they just kept walking past me as if the conversation was over. It was relatively clean but my things have a weird smell. Overall, not bad tho. The manager is awesome and one of the other guys was good too.

Dayna D. 
Rating:
5.0

Customer did not leave a comment.

jannell C. 
Rating:
5.0

Customer did not leave a comment.

LUZ R. 
Rating:
4.0

Customer did not leave a comment.

Adelaida S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann S. 
Rating:
5.0

Please the customers

Juan R. 
Rating:
5.0

Amazing thanks

Fernando P.  |  Overall Experience 
Rating:
5.0

Nothing everything was great !

Juan S. 
Rating:
4.0

Customer did not leave a comment.

gil S. 
Rating:
5.0

Top notch location great manager keep up good work

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Kiwana B. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Jerine B. 
Rating:
5.0

N/a

Mark Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

n/a

MARKANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

sarai B. 
Rating:
5.0

Everything was great. Thank you. Keep up the good work!

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE G. 
Rating:
5.0

Customer did not leave a comment.

juan T. 
Rating:
3.0

I was told to walk to the back of the lot to get my van. It still had advertising cardboard in the window. I'm not sure if it's because of Covid-19, but I've always had a rental pulled to the door for me. Other than that, pretty clean and drove well. Friendly associate and was helped within a minute of walking through the door.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Meghan L. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

The employee there was very nice and accommodating. I observed him speaking with other customers as well and he was very polite.

Morgan T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

valerie T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

The staff (Dat) was very friendly and easy to work with. Overall the rental was a success.

Cory L. 
Rating:
5.0

Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!

Kerry K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazzmina A.  |  First Impressions 
Rating:
2.0

I was so happy to have him

TONYA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T.  |  Overall Experience 
Rating:
5.0

Dat was friendly and helpful

clean slate c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
3.0

I didn't like the fact that when I was in my unit organizing my things, the alarm would go off for no reason. It was very annoying. That's why I moved out.

Gail A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Great tools (including boxes & labels) for packing & moving.

Mary H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

juan t.  |  First Impressions 
Rating:
5.0

Affordable, clean, multiple options, secure. Only complaint is that the elevator should be deeper.

Allison G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Raymond D.  |  First Impressions 
Rating:
5.0

Thanks

Jazzmina A.  |  First Impressions 
Rating:
5.0

Thanks

Jazzmina A.  |  Overall Experience 
Rating:
5.0

Excellent service

david d.  |  First Impressions 
Rating:
5.0

I would highly recommend this facility! Very clean, well lit and convenient.

james b.  |  Overall Experience 
Rating:
5.0

The staff at this location are excellent a real pleasure to deal with courteous and professional

Micheal F.  |  Overall Experience 
Rating:
5.0

Dat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.

Chris A.  |  First Impressions 
Rating:
5.0

The staff were professional and courteous a pleasure to deal with would recommend this facility to anyone

Micheal F.  |  First Impressions 
Rating:
5.0

Dat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much 😁😘😁😘

regina a.  |  First Impressions 
Rating:
5.0

Thank you for your service

Madeline M.  |  Overall Experience 
Rating:
5.0

Good service, security, facilities... Good expirience!!! 100% Satisfactory

Elsira N.  |  Overall Experience 
Rating:
5.0

Great Customer Service

DJuanria j.  |  First Impressions 
Rating:
5.0

La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

Rose M.  |  First Impressions 
Rating:
5.0

Excellent Service & Super Friendly

xiomara s.  |  Overall Experience 
Rating:
5.0

Very helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯

veronica c.  |  Overall Experience 
Rating:
5.0

Thanks

gloria m.  |  Overall Experience 
Rating:
4.0

none

Wilfredo R.  |  Overall Experience 
Rating:
4.0

Very please with the service

Angel R.  |  Overall Experience 
Rating:
5.0

Pat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. Thank you!

Lynn B.  |  Overall Experience 
Rating:
3.0

I had to contact office several times to get receipt

Eliseo G.  |  Overall Experience 
No reviews have been submitted for this location.

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