Customer Reviews for U-Haul Moving & Storage of Downtown St Louis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis

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Darren M. on

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Not much everybody was friendly and polite

roberto r on

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3 things I like the most , clean , friendly , and very helpful.

Sam M. on

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Great experience, beautiful building. I'll be back.

Janinea S. on

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Stefan M. on

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Clyde S. on

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I like the downtown location. Its easy for me to use public transportation to get there.

Daniel B on

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DANIEL B. on

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Timothy W. on

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YURAN L. on

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Location personnel was very friendly and inviting and understanding.

WANDA C. on

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the whole experience was great! new van was very clean and drove like a dream. All the personell were concerned about what i needed,how to use the van,encase of an accident, and unexpected delay of returning the van. they made me feel they could handle any problems i would have. would recommend them highly!!

DALLAS N A. on

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Make 24 hour drop off area more visible or have more signage. I didn't know where to park my truck after hours. 1-800-GOUHAUL helped me navigate, which is definitely a plus and made me feel safe.

Yulanda T. on

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my experience was great everything ran smoothly

Richard W. on

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My wife and I use this store often and every time the guys are terrific, the equipment works perfectly, and the pricing seems fair. Highly recommended!

Robert J. on

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John D. on

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Martins P. on

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Train more staffs on attending to customer.not just one person or two should know how to work the computer.so when customers are around and the attendant not available.someone else can do the job right.

Robert K. on

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Stephen A. on

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Jamie G. on

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Genevieve H. on

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VERY nice person--great customer service. He was very apologetic for my experience with the other uhaul.

Marisa K. on

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David G. on

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randy b. on

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Peggy D. on

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ANDREW H. on

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SVONNE R. on

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Steve P. on

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Inform the customer that gas mileage rates can change during holiday seasons.

Thomas K. on

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Roy W. on

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The cargo van was very dirty on the outside. It should've been washed. The location was excellent, clean, spacious and well lit. This is the one of the best location in metro St. Louis, if not one of the best. Other locations should learn from the Downtown St. Louis store.

guyto c. on

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laura t. on

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Friendly and great staff, made the whole move easy!

CHARLES M. on

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TAWAN D. on

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I'm a regional commercial contractor, uhaul is my go to place for moving things both business and personal (maybe 8 times a year for the past 3 years) . This was a personal home move for me. I moved from Northwoods (70 @ jenningstation rd) 7.2 miles from pick up location to Lafayette Square (tucker @ park) 8 miles from Northwoods.. Went to the quicktrip to add $10 gas (Chouteau @ Jefferson) 1 mile from my new home. Then back to the pick up location... 1 mile! That rounds up to a fair 20 miles.. I checked my receipt today and it said 47 miles?! ?? What? Wait, how. Really at ¢79 a mile! That's so foul no way did that trip take 46 miles. I added it up prior to requesting 20 miles. But I should have taken a pic of the odometer when I got the truck. Long story short. I feel I was ripped off on the milage side. Then the truck I reserved was a 20ft. I was told they only had 15ft trucks available ?! Then why let me reserve a 20? I saw a promise to give the customer $50 if their reservation isn't ready.. Well considering I got the wrong size truck because the 20ft I requested wasnt available, I'm saying that my reservation didn't meet the guarantee! I'm just completely dissatisfied with this entire situation. I doubt if I'd use this location again.

Tamara C. on

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GREAT!!!! AND GOOD CUSTOMER SERVICE

Emmitt J. on

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Very helpful.employees, also they were friendly

Scott G. on

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First off, I expect to be contacted by someone from Uhaul corporate within the next few days. My experience with this process was less than satisfactory. The facility and management at the ST. Louis location was fine. Although, training is an issue for your staff/team. The staff member that attached our Tow Dolly was poorly trained and my vehicle was damaged. He insisted that the ramps were in correct working order even when I noted, twice, that I believed there was a problem. He instructed me that the ramps were indeed in working order and when he directed me to bring the car up on the ramps, the left ramp failed and the front end of my car landed on the dolly. One wheel up and one wheel down. It was clear that the equipment failed as I suggested it would. Upon inspection, the supervisor of the store was also aware the equipment was faulty and should not have been used. There was not other Tow Dolly on site. Adjusting my travel plans, I had to return to the site the following day to get a properly operating dolly attached and my car loaded. The damage to my car was cosmetic and I did not make a claim. You should be aware that this incident happened and your training should be better. This leads me to the poor training at the drop off facility in other comment area.

carol r. on

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Fast, easy , polite,and professional . The store and equipment were so clean ,organized, and well maintained . The easiest part of my move .

SARA C. on

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Michael A. on

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Beth C. on

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KENNETH C. on

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Paul D. on

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Niketa S. on

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Kaysonnia H on

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Staff was extremely friendly and helpful. Facility is well-lit, clean, and safe.

Vince G. on

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location was perfect for me. The best part is all the trucks are in warehouse location and always covered. The personal at the location were fast and very professional.

Charles T. on

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Raymond F. on

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Great people and bldg!

Kevin R. on

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Christine B. on

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I called to say I was going to arrive less than two minutes after 7pm ( the store closing time) but was told I would just have to pay the extra for the night and have it checked in in the morning. We ended up making it right at 7pm but it just seemed very unhelpful.

Scott G. on

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There was cigarette butts in an ash tray in the truck and some old socks, but not an issue for me. Might be for somebody else. I was actually shocked to seer that they still build trucks with ash trays:)

Christopher B. on

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Desiree K. on

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No need to imporove. Keep up The excellent customer service. Thank you for being professional and courteous.

Veronica D. on

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dimitri o. on

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Jazmin S. on

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mike g. on

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They took the stress out of moving.

Fredric S on

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Scott is the best!

LINDA G on

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Thank you for your professional hassle free service.

GARRETT B. on

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You guys are some of the most helpful and awesome people. Thanks so much!

jerry w. on

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Robert g. on

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I love uhaul

LIAHONA T on

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Friendly staff was helpful and speedy.

NAGARAJ K on

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Amazing staff management.

KEITH B on

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Everything went well!

STEVAN R on

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A+! Brand new facility looks amazing! Scott and his team did a great job helping me through the whole process. Thanks Uhaul.

LORI S on

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Randy was so helpful setting up our storage. Seymour moved us and they were the best! We have them for a second time and we will call them in the future if we need something moved!

KELLEY C on

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Scott runs a tight ship at this u-haul. Extremely friendly and professional staff, always willing to help and accommodate customer`s needs. Would definitely recommend.

KENDRA B on

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Good

ANITA J on

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A couple of staff members either were not professional on phone are did minimum help in person. All though the manager Scott did his best go assist, I feel the ball got dropped constantly with me.

PRIYANKA C on

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Thank you for great service!

KEVIN C on

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I had an excellent experience. The entire staff was very friendly and the entire experience was very convenient.

natalie k on

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Fantastic staff and business!

ROBERTO H on

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For the type of last minute move I had it worked perfectly.

Patrick G on

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Good service.

ROBERT F on

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Hi Scott, Thanks for visiting with me on Saturday. Again consider offering lockers closer to the elevator where available when so many are unassigned.

ROBERT F on

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Having only one elevator cost me $220 extra dollars with my moving company as the elevator was monopolized by another tenant.

BRIAN Y on

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Not sure of the employees name but when I explained my dilemma to him he when out of his way to assist me and provided as for am I am concerned excellent customer service.

SHEILA J on

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Scott was extremely helpful and friendly. Not only was he efficient and thorough, he made sure I knew my way around the facility including how to use everything.

KYONA H on

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Experience and customer service was wonderful! Jake was especially extremely helpful!!

ROBERT N on

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Demetrius was very friendly and helpful. I greatly appreciated his help .

SAMANTHA S on

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Great staff and GM

DAVID R on

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The staff was wonderful. Very appreciated after a stressful move.

LAKESHIA J on

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I appreciated the all the staff at this location. Their customer service place uhaul as my number one option for all my moving needs. Thanks so much!

HASINA S on

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Scott was the best,, he absolutely made me feel so much better and secure!!!!! We were running late and took very good care of`mm128518

MARLON H on

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NO COMPLAINTS EXCELLENT SERVICE

Beverly B on

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great service

Catherine G on

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Efficient, clean, professional.

AL S on

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The facility while still under construction was clean and well maintained. The staff was friendly and helpful. Will use again.

MICHELLE F on

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Everyone from the front desk, manager and cleaning staff was so very friendly helpful! It was really nice have a restroom on the floor where my storage unit is. Love the building!

ERIC C on

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Scott was the best, excellent customer service. He was a daymaker.

STEVAN R on

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A+!

Eric N on

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Jon, Scott and the team at the downtown St. Louis location did a fantastic job! They made my move as stress free as possible!

JEFFREY L on

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Al Solomon was a fantastic help! He stayed a past closing time to make sure everything was good to go. Thank you!

JERMAINE M on

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Great

Avik G on

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Scott Titus and his crew are top notch-they made it easy for to load my U-Box and even stayed a little late while I was finishing. Super friendly staff, wish all U-Haul locations were like this!

IBRAHIM H on

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Thanks u so much for helping us with my family

GAYLE V on

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Facility is under construction not as clean as it will be, however, that does not bother me. My rental box floor is very clean. Hours are alright for now. 200 char. is too short for proper comments.

IBRAHIM H on

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Thanks

Sue K on

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The Staff were very helpful. At first I was disappointed in the location however the staff and facilities changed my mind. It was awesome

Rhonda S on

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The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.

Rhonda S on

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The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.

MOLLY M on

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Scott was very helpful. As soon as my box arrived to St. Louis the staff made me feel very comfortable with my stuff being there and that it was in good hands.

JEAN C on

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way too much confusion regarding payments...no one except in st. louis new what they were doing. very bad info and poor service all the way around...would NEVER use again...very unprofesional service

Whitney S on

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great!