Customer Reviews for U-Haul Moving & Storage of Downtown St Louis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis

Overall rating:

Reviews without text are currently hidden. Show them

Jill H. on

Rating:

There was an overwhelming amount of people waiting at 9am to pick up their rentals, and only 2 employees doing the checking in and trailer/truck part. Kudos to the assistant manager though, he was checking in 2 people at once and flying through everything.

Tyanna G. on

Rating:

Nothing it was all good

Adam K. on

Rating:

I did not receive some of the packing items that I had paid for. So I left them a note in the truck when I returned it, being it was after hours. Asking to call me and they never returned my call, or reimbursed me for the items not received.

Sabrina H. on

Rating:

Great customer service!

SCOTT T on

Rating:

Great location, easy loading and unloading and very friendly and accommodating staff!

Judith V. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Customer did not leave a comment.

Alexa R. on

Rating:

Customer did not leave a comment.

Crystal G. on

Rating:

The staff was so accommodating to my needs. Nice place, clean vehicles, great service :)

Bertha G. on

Rating:

Waited in line for 40 minutes to receive keys for pre-ordered truck.

michael m on

Rating:

My overall experience was excellent especially since the changes we had could have potentially caused some problems. The customer service staff was truly a BLESSING!!! Michael M

Serita J. on

Rating:

Customer did not leave a comment.

MATTHEW J. on

Rating:

Nothing, you guys are awesome !

KENDRICK A. on

Rating:

Everything was perfect!

Nicole T. on

Rating:

Reserved online, went to the location which was well maintained and clean, I was in and out in a flash. The representative was nice and courteous.

Caitlin C. on

Rating:

I was treated very respectfully. I have one complaint: I was not informed that I would be charged $80 upfront that would be refunded later. I was told the estimated costs would be $44 and my account was overdrafted when it ended up being $80.

IAN K. on

Rating:

Customer did not leave a comment.

IAN K. on

Rating:

This is the poster child store, helpful staff and spotless location

Jim w. on

Rating:

The staff at this location is phenomenal !

George B. on

Rating:

Great customer service.

Joseph C. on

Rating:

Customer did not leave a comment.

caroline T. on

Rating:

The services were great the person that took the phone order was kind I will do this again and recommend a friend or a family member yes thanks for great services. God Bless

alphonse v. on

Rating:

Customer did not leave a comment.

Christine F on

Rating:

Excellent help to set up my father`s move from STL area to FL.

Russ B. on

Rating:

A little tight trying to maneuver around downtown.

PHILIP E. on

Rating:

Thanks for everything!

max a. on

Rating:

Customer did not leave a comment.

Zachary Z. on

Rating:

I disliked that the return was processed on an employee's personal smart phone. It made me feel like my credit card information wasn't secure.

Lynette T. on

Rating:

I wouldn't change anything.

Keecie P. on

Rating:

Talk to the credit unions about why we can't use our debit cards for rentals

Daniel H. on

Rating:

Customer did not leave a comment.

Shala S. on

Rating:

Everyone I encountered at the shop was friendly and everything was explained to me really well. Great, pain-free experience.

Tiffany C. on

Rating:

Customer did not leave a comment.

Doug E. on

Rating:

I found everyone very friendly and helpful.

Sheri T. on

Rating:

Great customer service and people. Very helpful.

Janis H. on

Rating:

Never disappoints!

Matthew G. on

Rating:

N/A, great experience, as always!

richard M. on

Rating:

Thanks

Kyle B. on

Rating:

There are no signs showing where to park the returning truck after hours. Put some better signs up! Other than that, very easy and appreciated. Thanks for the easy return.

CHRIS K. on

Rating:

When I picked up a car dolley it was the only one they had and they were in the process of replacing the straps. I was told I would have to wait for the straps to be replaced before I could take the car dolley, not a big deal. When they were finished with the strap replacement they brought the dolley out and hooked it to my truck. Once hooked up the lights wouldn't work. The employee automatically assumed it was a faulty plug or fuse on my vehicle and had me tear apart my dash so he could test all my fuses. After testing all my truck's fuses and then testing my 4 pin connector, which all tested good, he decided to test the lights on the trailer itself. Come to find out, the wiring on the trailer was messed up and I had to wait another 20 minutes for him to replace the trailer wiring. I do not recommend this location if you value your time.

Anne B. on

Rating:

Customer did not leave a comment.

Aleksey K on

Rating:

The young man at the counter was incredible nice and helpful. His customer service skill are the reason why I`ll continue to use this particular location.

Ian K on

Rating:

Exceptional staff, spotless interior and well appointed- the best uhaul I`ve used in 10 years

Noemi S on

Rating:

Ben was so helpful, friendly quick. This is the best Uhaul experience I have had. I`ve used others, in different cities many times. I will always choose this one now that I`m in STL

Frances Drury S. on

Rating:

Customer did not leave a comment.

vickey H. on

Rating:

Great customer service!

MACKENZIE R. on

Rating:

Please change your online system to only allow for reservations to be made where the equipment is available. I made my reservation for Cape Girardeau only to receive a phone call the day before telling me I couldn't get my equipment from that location and had to drive the truck 2 extra hours to ensure I could have it when I needed it.

Sarah S. on

Rating:

Staff was very helpful and friendly. Will come back.

Demetrius W. on

Rating:

I was completely satisfied both employees were extremely helpful and kind especially Earl.

WILLIAM H. on

Rating:

Not easy to find but it was great experience when we pulled the truck in. Quick and easy.

Glenda J. on

Rating:

Customer did not leave a comment.

Scott A on

Rating:

Also the women that delivered the boxes to our house in MO was awesome.

MATTHEW R on

Rating:

I inquired about a storage facility and was blown away at how great the service was and how secure and clean the facility is. I will definitely recommend this to anyone looking for a storage space.

Cindy A. on

Rating:

Customer did not leave a comment.

Ashley W. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

Customer did not leave a comment.

KIMBERLY D. on

Rating:

They saved my move because I arrived 15 minutes early to pick up my truck at the Congress and the young man, who was not in bldg came from around the corner to let me in after I called he then asked, "didn't you just pick up your truck" to which I responded no! To my surprise and dismay he had rented my truck to someone else with my last name. He didn't ask for their driver license or any other information because in his own words, "they paid cash." He didn't bother to change any of my information he handed them the keys to a rental I'm in my name! Just by the grave of God this location had the other persons information because the renter was supposed to pick up the truck at this location. If I had walked to the Congress location, I would have been out of luck but more importantly with identity theft being prevalent this was a very scary matter and I am still concerned

Cheryl r on

Rating:

Beautiful place! Very clean and well lite!

Stan F. on

Rating:

Customer did not leave a comment.

Jasmine B. on

Rating:

Customer did not leave a comment.

Allison L. on

Rating:

Customer did not leave a comment.

Shelby S. on

Rating:

Equipment appeared to be well maintained but not at all clean. Truck was filthy inside/out. Staff was very courteous and fast.

Mariano F. on

Rating:

Very friendly and helpful

roberto r on

Rating:

3 things I like the most , clean , friendly , and very helpful.

Daniel B on

Rating:

:

Kaysonnia H on

Rating:

Staff was extremely friendly and helpful. Facility is well-lit, clean, and safe.

Fredric S on

Rating:

Scott is the best!

LINDA G on

Rating:

Thank you for your professional hassle free service.

LIAHONA T on

Rating:

Friendly staff was helpful and speedy.

NAGARAJ K on

Rating:

Amazing staff management.

KEITH B on

Rating:

Everything went well!

STEVAN R on

Rating:

A+! Brand new facility looks amazing! Scott and his team did a great job helping me through the whole process. Thanks Uhaul.

LORI S on

Rating:

Randy was so helpful setting up our storage. Seymour moved us and they were the best! We have them for a second time and we will call them in the future if we need something moved!

KELLEY C on

Rating:

Scott runs a tight ship at this u-haul. Extremely friendly and professional staff, always willing to help and accommodate customer`s needs. Would definitely recommend.

KENDRA B on

Rating:

Good

ANITA J on

Rating:

A couple of staff members either were not professional on phone are did minimum help in person. All though the manager Scott did his best go assist, I feel the ball got dropped constantly with me.

PRIYANKA C on

Rating:

Thank you for great service!

KEVIN C on

Rating:

I had an excellent experience. The entire staff was very friendly and the entire experience was very convenient.

natalie k on

Rating:

Fantastic staff and business!

ROBERTO H on

Rating:

For the type of last minute move I had it worked perfectly.

Patrick G on

Rating:

Good service.

ROBERT F on

Rating:

Hi Scott, Thanks for visiting with me on Saturday. Again consider offering lockers closer to the elevator where available when so many are unassigned.

ROBERT F on

Rating:

Having only one elevator cost me $220 extra dollars with my moving company as the elevator was monopolized by another tenant.

BRIAN Y on

Rating:

Not sure of the employees name but when I explained my dilemma to him he when out of his way to assist me and provided as for am I am concerned excellent customer service.

SHEILA J on

Rating:

Scott was extremely helpful and friendly. Not only was he efficient and thorough, he made sure I knew my way around the facility including how to use everything.

KYONA H on

Rating:

Experience and customer service was wonderful! Jake was especially extremely helpful!!

ROBERT N on

Rating:

Demetrius was very friendly and helpful. I greatly appreciated his help .

SAMANTHA S on

Rating:

Great staff and GM

DAVID R on

Rating:

The staff was wonderful. Very appreciated after a stressful move.

LAKESHIA J on

Rating:

I appreciated the all the staff at this location. Their customer service place uhaul as my number one option for all my moving needs. Thanks so much!

HASINA S on

Rating:

Scott was the best,, he absolutely made me feel so much better and secure!!!!! We were running late and took very good care of`mm128518

MARLON H on

Rating:

NO COMPLAINTS EXCELLENT SERVICE

Beverly B on

Rating:

great service

Catherine G on

Rating:

Efficient, clean, professional.

AL S on

Rating:

The facility while still under construction was clean and well maintained. The staff was friendly and helpful. Will use again.

MICHELLE F on

Rating:

Everyone from the front desk, manager and cleaning staff was so very friendly helpful! It was really nice have a restroom on the floor where my storage unit is. Love the building!

ERIC C on

Rating:

Scott was the best, excellent customer service. He was a daymaker.

STEVAN R on

Rating:

A+!

Eric N on

Rating:

Jon, Scott and the team at the downtown St. Louis location did a fantastic job! They made my move as stress free as possible!

JEFFREY L on

Rating:

Al Solomon was a fantastic help! He stayed a past closing time to make sure everything was good to go. Thank you!

JERMAINE M on

Rating:

Great

Avik G on

Rating:

Scott Titus and his crew are top notch-they made it easy for to load my U-Box and even stayed a little late while I was finishing. Super friendly staff, wish all U-Haul locations were like this!

IBRAHIM H on

Rating:

Thanks u so much for helping us with my family

GAYLE V on

Rating:

Facility is under construction not as clean as it will be, however, that does not bother me. My rental box floor is very clean. Hours are alright for now. 200 char. is too short for proper comments.

IBRAHIM H on

Rating:

Thanks

Sue K on

Rating:

The Staff were very helpful. At first I was disappointed in the location however the staff and facilities changed my mind. It was awesome

Rhonda S on

Rating:

The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.

Rhonda S on

Rating:

The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.

MOLLY M on

Rating:

Scott was very helpful. As soon as my box arrived to St. Louis the staff made me feel very comfortable with my stuff being there and that it was in good hands.

JEAN C on

Rating:

way too much confusion regarding payments...no one except in st. louis new what they were doing. very bad info and poor service all the way around...would NEVER use again...very unprofesional service

Whitney S on

Rating:

great!