U-Haul Moving & Storage of Downtown

3045 reviews

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

(213) 746-5910

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I will definitely come back because of Yolanda! Great customer service skills. Friendly and professional.

Deitra L. 
Rating:
5.0

The service was great

William R. 
Rating:
2.0

Drop your prices on mileage, I mean that's bullsh*t if we already gotta pay for the gas the mileage should be WAYYY less

jared G. 
Rating:
5.0

Customer did not leave a comment.

EDITH W. 
Rating:
5.0

Thanks to Yolanda we had a great moving experience.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Marcos F. 
Rating:
5.0

Quick and easy pickup and drop off. Good service.

MANDAR D. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

Not withstanding my comments above regarding your location, the process of renting the trailer from you was terrible. I made a one-way reservation a month in advance, then, starting about a week prior to the pick up date, I was contacted three or four times and told e rental wasn't available, than that it was available but not on the date that I needed, than that it wasn't available, then that it was available but not at the location I needed (twice). I can't believe that this system works for you!

Jeanne A. 
Rating:
1.0

Improve everything

Dara T. 
Rating:
1.0

Bad service never gonna get any U-Haul no more bad service I want my money back

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The staff here are great! A+

John M. 
Rating:
5.0

Your service is great

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Jillian G. 
Rating:
4.0

Love the accessibility hours

Tori B.  |  First Impressions 
Rating:
5.0

Niecy (spelling?) was such a kind person and helped me with everything I needed and made me feel at home while I waited she is great.

David P. 
Rating:
5.0

Customer did not leave a comment.

Emilio E. 
Rating:
3.0

give details on the Actual price

derrell D. 
Rating:
3.0

Have the equipment up to date on your system, my contract was put on hold because they thought the truck I rented was two days late, when in fact I rented the truck the very same day, my experience has been very uncomfortable. can I please have someone either send me a message or call me in reference to this review, thanks.

Hector U. 
Rating:
1.0

Too expensive.

chaohao L. 
Rating:
3.0

There were two deductions made to my card. I thought there would only be one deduction. The amount I owed. Helen

Helen S. 
Rating:
5.0

Customer did not leave a comment.

MEGHANA T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyung C. 
Rating:
3.0

The truck smelled of stale cigarette smoke and made for a bad experience

Zackary K. 
Rating:
2.0

Double check customer's order before billing/charging. I was charged double amount for what I actually owed. It also took a long time for me to be able to reach someone by telephone (super long wait).

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

melissa M. 
Rating:
5.0

Excellent customer service both where I picked up the U-Haul box in Los Angeles and for the driver, Prince Franklin, who dropped off the U-Haul box in the pouring rain and helped us position it in the storage area for quick access. Overall, U-Haul saved my life with its box and shipping services when we were canceled on by some movers we hired.

Nam N. 
Rating:
2.0

The staff seemed bothered that I was there to rent a truck that I had a reservation for. And they weren't wearing masks until I approached the counter. I filled the truck with gas and was still charged for gas. I have photos of the dash and my fuel receipt but was still charged

EMILY F. 
Rating:
1.0

My card was charged twice

Bradley J. 
Rating:
4.0

Customer did not leave a comment.

Sinae M. 
Rating:
4.0

Customer did not leave a comment.

MANNY L.  |  Overall Experience 
Rating:
5.0

All agents very helpful. They are at the top of their game.

michael stephan Y. 
Rating:
5.0

Customer did not leave a comment.

ramond C. 
Rating:
4.0

Customer did not leave a comment.

NIAT N. 
Rating:
5.0

Thank you for the EXCELLENT, FLAWLESS service!!

CHUCK S. 
Rating:
5.0

Great location

Nathaniel E.  |  First Impressions 
Rating:
5.0

Excellent customer service and very helpful. Maybe an online tutorial on how to operate the truck as I didn't know where the emergency lights were.

Nam N. 
Rating:
2.0

Well since I rented a truck , u-haul has charge my card twice on 11/3/20 for the amount of $53.20 then again on 11/4/20 $62.96 someone need to correct that.

Rachel H. 
Rating:
5.0

AWESOME! AWESOME! AWESOME! AWESOME! AWESOME! AWESOME!

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

I was given a U-Haul van that was not already 3/4 of a tank filled with gas. My phone had died as I try to take a photograph of it so instead of leaving the parking lot, I decided to go into the building and informed them that the car was missing gas. Once inside instead of updating the rental sheet or offering me a new U-Haul van they told me it was not a problem and that I only needed to fill what i used. (Which was less than a quarter tank of gas.) When I brought the van back and filled up the tank to almost 3/4, because I had accidentally purchased too much to refill it. I brought the van back and was then told that I was going to be charged an additional $25 for gas because the van was not filled all the way to the three-quarter mark. Then after trying to tell both the manager and the man inspecting the vehicle the same situation over again I was given a lecture By the man inspecting the van about how the manager was going to yell at him for not properly inspecting the vehicle, because the van was not filled all of the way. Not to mention as I first walked into the building to even purchase the van how casual the two employees were one being on his phone the other one clearly on a phone call because she told the person that she was going to help a customer. I did not appreciate having to deal with such mediocre service and then to be haggled on the gas amount when there was simply two dollars Not to mention as I first walked into the building to even purchase the van how casual the two employees were one being on his phone the other one clearly on a phone call because she told the person that she was going to help a customer. I did not appreciate having to deal with such mediocre service and then to be haggled on the gas amount when there was simply two dollars worth of gas missing after i already filled it well past what I was required to pay. So if you guys would really ask me if I would refer this location to anyone? The answer is absolutely not. What I would in fact recommend however is a training course in customer service.

GIOVANNI C. 
Rating:
3.0

Please have more staff on the weekends. There was one poor lady who was doing her best but there were multiple problems and it took 1 hour for me to get keys to my van, even though I had checked in online. Also, I was charged for furniture pads but never received them and now I have the hassle of getting that charge removed. Thank you! Elaine

Elaine K. 
Rating:
4.0

The back of the uhaul storage compartment was dirty and smelled bad , in all honestly I believe someone slept inside the uhaul overnight in their parking lot . I would make sure the uhaul is inspected and clean for each customer.

Andres M. 
Rating:
2.0

This morning we rented a 10 feet truck. When we arrived to our destination we noticed that the two front wheels were almost flat. we immediately went to a gas station an filled air to the tires. On the way back we had to stop and put air to the tires, because they were loosing air. When we arrived back to U-Haul, we asked the manager to give us a discount for our trouble. The Manager flatly refused. This is not right. It is not our fault that we received a truck with almost flat tires.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Claudia Adriana J.  |  First Impressions 
Rating:
4.0

I went in person to this location yesterday afternoon to reserve a cargo van for yesterday evening at that same location. The reason for that location because that was where my storage was at as well. When I arrived yesterday evening, the sale lady who I reserved the van with yesterday afternoon tried to have me reserved at a totally different location and she tried to act like she didn't remember who I was as well. Her shirt said owner on it. And trust me, she didn't make a mistake or anything like that. I kept wondering why I kept getting calls from the other location she reserved my van at. This lady who claimed to be the owner of this facility had plenty of van, too.

CHRISTOPHER J. 
Rating:
5.0

Yolanda made the experience superior. Great customer service skills and heart.

James H.  |  First Impressions 
Rating:
1.0

they charge me twice for an hour late not fair

Alberto V. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
1.0

The customer service i overall POOR!! WILL NEVER USE UHAL ANYMORE

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Abdulkarim A. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
1.0

The AC on this truck was not working and it was really bad taking a trip to LA without AC When I got to California to Los Angeles I told them that the AC was not working but they didn't seem to care.

Gabriel A. 
Rating:
5.0

The Arapahoe location is quite nice. The customer service person there by the name of Devon is super professional. Very friendly and courteous. He made my experience there pleasant, so I will be going back to that Uhaul location. I give Devon ⭐️⭐️⭐️⭐️⭐️

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

The lady that helped me out, to the guy that brought my vehicle to me deserve a well deserved praise. First, the lady at the desk was multitasking, phones ringing, customer service recovery, getting me a van. Finally, the guy who brought the van out made sure I was good to go and when I got back he made me feel welcome. I would definitely come back to this location. I was there on Sunday, October 11, 2020.

Benjamin C. 
Rating:
5.0

The entire crew was excellent!

Danilo D. 
Rating:
5.0

Customer service was great

Jaron W. 
Rating:
3.0

Customer did not leave a comment.

Shawn D. 
Rating:
4.0

Customer did not leave a comment.

MONTRILLA J. 
Rating:
5.0

Customer did not leave a comment.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

chang L. 
Rating:
3.0

I never received my email receipt. Please email to me asap.

Colin L. 
Rating:
3.0

I scheduled an 8 AM self pick up. The truck I had reserved was blocked in and I had to wait until they opened at 9. The location gave me an extra hour no charge but that was all for holding me up for about an hour and a half.

Seth B. 
Rating:
2.0

Not good communication between the staff and I. They made me pay for things I wasnt informed about as well. Things could have gone smoother

Quin H. 
Rating:
5.0

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

miguel s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christy C.  |  Overall Experience 
Rating:
5.0

Best service ever.....

Anesia S. 
Rating:
1.0

First and last time using uhaul, worst experience I've ever had.

Nicole R. 
Rating:
5.0

Great experience

brian C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Hermes S. 
Rating:
4.0

It seemed like the storage process was not very secure. They had people offer to help unload that don't work for uhaul, which was helpful, but went up the elevator when I got distracted and all my things were inside elevator. Could have gone in my things. Does not seem secure.. also wanted to add that the truck handled very well, was pleased with it. One thing I did not like was getting several emails a day even though I kept refusing them about carting a locked trailer. Would never do that ( could b drugs or something). A bit annoying. Overall u-haul seems like a good company.

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

returned right at closing adn although it took 20 minutes for reptot finish with a previous customer, she was hustling and trying to get everyone out quickly. well kept store.

FREDERICK H. 
Rating:
1.0

No one was wearing a mask. Not inside. Not outside. The two who were working didn't even have one around their neck. One of the employees was wearing one for a moment then slid it down for the remainder of the time I was there. I waited 1 hour before I got my keys for the pickup truck. I then had to remind the employees that I still needed my dolly. Waited another 20 minutes. Awful. Not only will I not be returning to this location, I will never use Uhaul again.

Soseh K. 
Rating:
5.0

Customer did not leave a comment.

devon L. 
Rating:
4.0

Customer did not leave a comment.

Gebran C. 
Rating:
4.0

Customer did not leave a comment.

Sandra R. 
Rating:
1.0

- Store did not have proper tools we needed for our trailer rental. We had to purchase our own tool over $60+ - We specified our drop off location to be in Arizona, yet our paperwork still said Los Angeles. This caused multiple additional calls to be made to Uhaul customer service. - If there were another company out there, I would NEVER use Uhaul ever again! EVER.

Markisha J. 
Rating:
5.0

Uhaul/Ubox service is the best!

Shovan B. 
Rating:
4.0

This isn't the particular location's fault, but it's extremely frustrating that I booked a one-way truck, then found out the day before my move that that “wasn't available.” Then why allow me to book it in the first place. Unreliable reservation systems that pull the rug out from under your plans is VERY BAD SERVICE. WHY WOULD I USE UHAUL EVER AGAIN?

Lucas H. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
1.0

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Eddie M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maggie M. 
Rating:
4.0

Customer did not leave a comment.

Brett R. 
Rating:
1.0

Truck was completely dirty and I ordered a furniture dolly for rent and for my surprise they did not have.

Guilherme C. 
Rating:
5.0

Provide a self serve, a computer to complete process on line

MICHAEL C. 
Rating:
1.0

Not over charge the customer on the daily rate .

Stepan T. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

Lynda M. 
Rating:
1.0

I was scheduled for the wrong time, misquoted the delivery time, and called by someone every day two weeks before my move asking why I wasn't there to pick up my box. The usual 9 day turnaround to deliver my box became two weeks with no warning. I used u box for a similar move in 2015 and the service has gone so far downhill that I won't use this service again.

Emma G. 
Rating:
5.0

Customer did not leave a comment.

Harrison S. 
Rating:
5.0

Both employees I worked with upon pick up and delivery were very pleasant and nice people, and they both really helped me out and explained everything necessary. Too bad I moved away from the area because I would definitely use this location again. I will be sure to recommend it to any and all of my USC friends.

Harley D. 
Rating:
4.0

Customer did not leave a comment.

Linda R. 
Rating:
4.0

Customer did not leave a comment.

Martin G. 
Rating:
1.0

unfriendly driver,additional charges,terrible experience.

Tianxu L. 
Rating:
5.0

Customer did not leave a comment.

linda E. 
Rating:
3.0

Manager and attendant were friendly and knowledgeable.

Andrew Gray E. 
Rating:
3.0

Arapahoe St location was good, but overall experience was terrible. Originally I've scheduled the truck at the different location, which was closed when I have arrived there without any notice. At the same time I've booked movers through your website and they were supposed to arrive in less than 40 minutes. I was rebooked at another location (Arapahoe St) and had to go across the town to get there. As a result I was late and had to drive more. It also required additional costs of ubering, time, gas and traveling, and screwed up half of my moving plans. The customer rep wasn't very helpful nor apologetic and just told me that I will be given $50 credit. It's a bad customer experience and I will go with a different moving company next instead.

Denis K. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

The service was great and Anesia knew what she was doing. Fine job she did.

jarrin W. 
Rating:
5.0

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Emma H.  |  Overall Experience 
Rating:
3.0

Again, this was not my original drop off location, but after so many problems with agencies closing early and all the problems i had in Tacoma, i insisted on dropping at an actual U Haul location with U Haul employees at the location. The check engine light came on for 2 days and i tried several times to call for help. Spent a total of 4 hours on hold.

Anita S. 
Rating:
4.0

Make the reservation process clearer on the the uhaul website.

Dolores L. 
Rating:
3.0

Picking up and dropping off equipment took longer than it should've.

Alex X. 
Rating:
5.0

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Sang K.  |  Overall Experience 
Rating:
5.0

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Lindsay B.  |  First Impressions 
Rating:
3.0

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

LORNA M.  |  First Impressions 
Rating:
5.0

Expensive

Peng G.  |  Overall Experience 
Rating:
4.0

Staff was nice and helpful. Couldn't have asked for more

Corey H.  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Ahmed K.  |  First Impressions 
Rating:
4.0

My overall experience was pleasant!!

gabriel l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sampson R.  |  First Impressions 
Rating:
1.0

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

SHANNON L.  |  Overall Experience 
Rating:
1.0

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Nathan C.  |  Overall Experience 
Rating:
5.0

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Christian H.  |  First Impressions 
Rating:
5.0

perfect place

Felix T.  |  Overall Experience 
Rating:
2.0

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

andrew c.  |  First Impressions 
Rating:
5.0

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

Kendall C.  |  Overall Experience 
Rating:
3.0

Fair prices & has cameras but didn’t like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

SHERRIE W.  |  Overall Experience 
Rating:
3.0

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Thanks.

PHILLIP K.  |  Overall Experience 
Rating:
5.0

Great service

Tayler B.  |  First Impressions 
Rating:
4.0

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Randy F.  |  Overall Experience 
Rating:
1.0

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Mackenzie A.  |  Overall Experience 
Rating:
3.0

Unfortunately the u-box wasn’t ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

Ivan T.  |  Overall Experience 
Rating:
5.0

Excellent customer service

juan r.  |  Overall Experience 
Rating:
3.0

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

marie christine a.  |  Overall Experience 
Rating:
3.0

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

Alexandra S.  |  Overall Experience 
Rating:
2.0

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

GARRISON P.  |  Overall Experience 
Rating:
5.0

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Phillip W.  |  Overall Experience 
Rating:
5.0

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Sanaa O.  |  Overall Experience 
Rating:
4.0

It was great!

Benjamin S.  |  Overall Experience 
Rating:
5.0

Good service

matthias g.  |  Overall Experience 
Rating:
4.0

Great help

Timothy B.  |  Overall Experience 
Rating:
2.0

Invonv

KAY K.  |  Overall Experience 
Rating:
1.0

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

Meghan C.  |  Overall Experience 
Rating:
5.0

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

audrey p.  |  Overall Experience 
Rating:
5.0

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

james B.  |  Overall Experience 
Rating:
5.0

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

VANESA P.  |  Overall Experience 
Rating:
5.0

GREAT SERVICE

Jose L.  |  Overall Experience 
Rating:
4.0

Great experience renting and accessing my u-box.

Filipa V.  |  Overall Experience 
Rating:
5.0

no comment

Jana H.  |  Overall Experience 
Rating:
5.0

None

MARGARET L.  |  Overall Experience 
Rating:
5.0

Friendly staff, I was in and out. Thanks!

Jeremy B.  |  Overall Experience 
Rating:
5.0

Great service provided over the many years I've patronized Downtown U-Haul by Ray and Yolanda and a wonderful team. Big thank yous to you all. - I'll be back!

BRIAN A.  |  Overall Experience 
Rating:
4.0

Good service

Felicity L.  |  Overall Experience 
Rating:
5.0

Great service!

John P.  |  Reservation 
Rating:
5.0

Great service!

John P.  |  Reservation 
Rating:
5.0

Good music

Reed H.  |  Overall Experience 
Rating:
5.0

The hours are really hard to make when you work in Los Angeles. The hours are only 7 to 7 on week days. I know other storage facilities open much later. But other than that it is good.

CATHERINE V.  |  Overall Experience 
Rating:
1.0

poor customer service and organization

James M.  |  Overall Experience 
Rating:
2.0

Close a customer's account when they actually hand in the key and say please close my account. No one wants to be charged another 150 dollars for no reason other than an employee's laziness.

alexander d.  |  Overall Experience 
Rating:
4.0

Appreciated always have a person answer the phone and their flexibility with accessing my u-Box.

Willow B.  |  Overall Experience 
Rating:
2.0

I used u-haul to transport a ubox from RI to los angeles. Trying to schedule unloading of the ubox took about 2 hours of my time and multiple phone calls. Staff were unprofessional at this location.

Graham D.  |  Overall Experience 
Rating:
3.0

Everything about this facility was fine except for the HIGH COST. It's just a cage with a lock, not Fort Knox

Liliana V.  |  Overall Experience 
Rating:
5.0

The staff is stellar!

Shenishe K.  |  Overall Experience 
Rating:
5.0

Helped me out multiple times, first by getting me a larger storage unit then when I forgot my security card, great service. Thank you!

Nathaniel B.  |  Reservation 
Rating:
5.0

Thanks to the manager, Yolanda, excellent job I appreciate her service

CONRAD K.  |  Overall Experience 
Rating:
5.0

I was very pleased with the staff!

Doug H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top