Good - but left people on hold FOREVER!!!PRESTON T.
Customer Reviews for U-Haul Moving & Storage of Dublin
Dublin, OH 43016
(Avery Muirfield Dr and Shier Rings Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service at location. Pickup and drop off were fast and convenient.SCOTT L.
Customer did not leave a comment.ROBERT W.
I believe it was the owner who helped me set up the trailer. He was knowledgeable,over all it was a good experience.Jacob M.
Customer did not leave a comment.Ramin H.
Chuck and team were greatCHARLES W.
Local service was excellent. The scheduling done nationally was horrible; they over-booked the area by 14 trucks. Even though mine was confirmed AND prepaid they had no truck for me.Barbara M.
The staff at Uhaul at Avery Rd is excellent. Equipment is ALWAYS ready as planned. Chuck and Katelyn are always prepared and they are always smiling and definitely leave you with the impression that they enjoy customer service. Keep up the great work! Pleased as always, Jeff StonerJEFFREY S.
Customer did not leave a comment.Mark E. | Overall Experience
I wan just say Exellentboualem I.
Customer did not leave a comment.JAMES G.
great service as usual. Thank you.MARK G.
I had originally scheduled for somewhere closer to my house. The facility I was given was very good.CHRISTOPHER G.
Customer did not leave a comment.Joseph H.
Justin was incredible. Very efficient, friendly and helpful. I will come back because of him.BRUCE S.
Customer did not leave a comment.HALIMA AHMED A.
After having my reserved trailer from another u-haul rental facility not be there this Dublin store went above there duty to helpe get a trailer for. They made sure I was able to get my move done. 5 stars for this is not enough.Dave H.
Customer did not leave a comment.GEORGE H.
Customer did not leave a comment.Stephanie A. | Overall Experience
Chuck Woosley and Justin are the best!!! Highly recommended!!! If you need your valuables to be stores please visit Uhaul by Dublin.Kasey F. | First Impressions
I attempted to discuss and change my rental with the uhaul personnel, and they would not help me at all. Then they attempted to give me a truck with the abs light on. I had to call the 1-800 # later and they were helpful and explained options, as I rent frequently for my business. The personnel at this location need more training.JAMES C.
I purchased the dolly and they didn't have it with the truck. So we lifted everything for the move. My brother picked up the Uhaul for me so I guess he forgot to ask.ETHAN K.
Customer did not leave a comment.James D.
Chuck , the manager , was so very helpful and accommodating to my concerns about my storage!JAN J. | First Impressions
Customer did not leave a comment.Tanner R.
The staff went above & beyond staying a lil late to makesure I was able to get through the app check in & get the key. I really appreciate itMelissa V.
Great customer serviceMarcelle M. | Overall Experience
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.Daniela S.
Customer did not leave a comment.Mark Z.
Manager is the best. His crew is well trained and motivated to give 100 percent excellent service.Richard H.
Excellent service from online reservation thru return. Good prices. Friendly people. I will definitely use them again!Jill L.
Customer did not leave a comment.MICHAEL D.
Maybe fill the gas tank before rentalJoshua R.
Keeping with the same customer service as Chuck was so friendly and very helpfulNORMAN H.
Customer did not leave a comment.marjorie M.
Customer did not leave a comment.SARTAJ U.
Easy to pick-up truck.ALEJANDRO F.
Chuck was very friendly and helpful!Roger R.
Customer did not leave a comment.SEAN W.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.DAVID Y.
Customer did not leave a comment.KEVIN F.
I did online check out. I filled the Uhaul up to 1/2 tank like I received it and now I am getting charged despite receiving the Uhaul like that.Lianne Z.
Customer did not leave a comment.Jordan M.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Thomas C.
These guys deserve an A+ rating for their customer service. Chuck was very professional and helpful while making renting my equipment as convenient and easy as possible. He's very good at what he does!Malik S.
Customer did not leave a comment.MATTHEW O.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.David A.
Customer did not leave a comment.Teresa F.
Best Uhall experience ever. Rented now 4 times same place. Owner / manager very engaging. Trucks well cared for.Daniel B.
This is a complement, not a suggestion for improvement. Chuck, an employee at the Dublin, Ohio U-Haul location provided exemplary customer service during our U-Haul pick-up. He was extremely knowledgeable and friendly. I would definitely rent from this location again.kathy S.
Lady that helped me check out was so not interested in working. Seemed very bored and a little sleepyMOHAMMAD S.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.ROBERT M.
Had a wonderful experience! Was very quick and easy to get in and out, had all our questions answered. Chuch was SUPER friendly. We use UHaul for every move we've done, and of all the locations, this has been the absolute best experience yet. Will 100% be back here for any other moving needs.Graham W.
Customer did not leave a comment.Kevin K.
Both employees were gone for about 10-15 minutes while there was 5-6 people in line. So don't be in a hurry if you come here.David J.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Jack G.
This experience was great! We've had some horrendous experiences with Penske and we were done with them. Thank you for being so pleasant and easy to work with.JONATHAN B.
The representative who checked out and hooked up my trailer was, helpful, kind and awesome to deal with. Please give this man a raise and promotion. If you don't I'll hire him tomorrow..Eric B.
Customer did not leave a comment.PATRICK G.
Customer did not leave a comment.Rob S.
I could not have asked for a better team. They really took care of me. Chuck and Katelyn were amazing.Karen W.
Very pleasant staff that checked my truck out and checked me back in. Appreciate the kind conversation and service care. Goes a long way, really!Lisa M.
The store manager is very professional and helpful.John K.
Customer did not leave a comment.Mark E.
On time chuck was very helpfulKevin O.
Personnel very cordial and helpful!GREGORY V.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Riley O.
After a big scheduling problem, the staff went above and beyond to make it right.Barbara M.
Customer did not leave a comment.Daniel Y.
Everything has been great. The employees have all been pleasant and helpful. No problems at all.JOAN L.
First off, Chuck was great. This man loves his job and it comes across to the customers. Very nice and polite. Secondly, the van I rented was brand new and was perfect for our move. I would/will rent again from this location.Michelle Y.
Customer did not leave a comment.JULIE R.
Location great! Original location in Powell not so much. Staff at the â€œschedulingâ€ number zero customer service skills. Thank god a supervisor called back snd made it right.ANDREW B.
Not a thing... Was absolutely great from the time I scheduled the trailer to dropping it off. Great customer service and very helpful!Chase C.
At the time of drop off the fuel meter in the app was not same as the pick up reading.Mohasin P.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.DONALD M.
Feel like the method of fuel usage is being abused to increase fuel sales. Realized too late that fuel level on contract was higher than actual Guage reading. Then when returned, noted gauge reading was stated to be lower than it actually was, resulting in an excessive fuel charge. Customer in line in front of me had the same complaint.John W.
Chuck, is an amazing representation of what customer service should be. This was my first time towing a trailer, a bit tentative. Chuck, had all the answers and was an excellent coach of what to be concerned with. He actually walked me through the process and answered a number of my questions in such a friendly manner. He's a great asset to UHaul.larry G.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Amber C. | First Impressions
Customer did not leave a comment.KAILYN B.
Customer did not leave a comment.Tom M.
Customer did not leave a comment.Christopher M.
Customer service was A+. I have never been to a more professional, well maintained Uhaul location. I will always rent from here. Chuck Woolsey was exceptional and so was the associate that accepted my return. Easy & quick process.ALBERT I.
Customer did not leave a comment.beau B.
Easy pick up process with friendly staffJON S.
Customer did not leave a comment.Leroy K.
The staff was greatJASON S.
Customer did not leave a comment.FRANCIS W.
Customer did not leave a comment.LOHITH KUMAR M.
Customer did not leave a comment.Ryan V.
Customer did not leave a comment.JOHN H.
People in this location are very helpfulONUR B.
Customer did not leave a comment.ROBERT W.
Solid group of folks here at this location. Great service & always a smile.NATHAN W.
I had my storage unit for 8 years, and it served me very well. I discovered a friend/classmate that owned one not far away and decided to move only for that reason. It was also convenient while renting U-Haul vehicles and equipment.CHARLES F. | Overall Experience
Employees at site were wonderful and very helpful. They were able to upgrade reserved unit to a larger, since the 800 reservation employee steered me towards a unit that was way too small. The site employees were also able to get me into a rental van, instead of a truck, after the 800 employee said they do not have vans at that location.Lisa V. | First Impressions
This facility is top notch and provides excellent customer service to help make a stressful moving situation feel less stressful.Lora H. | First Impressions
Great experience! It was so convenient to rent a Uhaul truck and return it on the spot after we moved our items into the storage unit. The staff couldn’t have been more helpful or accommodating! Free month’s rental on unit with truck rental and free lock - great deal!Nancy R. | First Impressions
We had a few small issues at the beginnning but the staff made it right and showed outstanding customer service. One of the better storage units in Columbus. I would certainly recommend these units and the staff is top notch!Ron C. | First Impressions
I have rented trucks, got a trailer hitch and have had storage units with UHaul. They have done a great job with all these items.Darryl B. | First Impressions
Customer did not leave a comment.ERIC H. | Overall Experience
Customer did not leave a comment.Dale H. | Overall Experience
Fast and friendly staff, a pleasure to deal with.Dale H. | First Impressions
Customer did not leave a comment.micheal o. | Overall Experience
Customer did not leave a comment.Julie G. | First Impressions
Chuck and his team are very helpful, they make sure your needs are met and are very nice to work with. I have rented trucks weekly for my business, its nice to walk in and know everyone. Chuck goes above and beyond to make sure your experience is great. I have worked with many Managers in my long carrier for a fortune 100 company, as a former Sr leader and now business owner I think Chuck stands with the top performers. Nancy Simply Staged Design LLCNANCY B. | Overall Experience
Chuck, professional and friendly! And the other gentlemen can’t remember his name but basically the best crew I have dealt with at any uHaul.Nazif Y. | Overall Experience
Customer did not leave a comment.Paul V. | First Impressions
This is a fantastic storage facility! Highly recommended.Paula R. | Overall Experience
Customer did not leave a comment.kyle a. | Overall Experience
Thank you!yonna H. | Overall Experience
n/aanthony v. | Overall Experience
Customer did not leave a comment.JM Smucker S. | Overall Experience
Well done, Thank you!Tom P. | Overall Experience
Customer did not leave a comment.SHAWNA S. | First Impressions
Dirty, crowded access lanes, blocked my storage unit too many times to count. And corporate bled me by routinely, annually raising rates on a facility that stayed stagnant. Predatory business practices in my opinion and highly unethical.DREW K. | Overall Experience
Great facility and very friendly and helpful staff. Love doing business with you!Steve L. | First Impressions
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.DOUG B. | Overall Experience
Customer did not leave a comment.Christopher G. | Overall Experience
Customer did not leave a comment.Jennifer P. | First Impressions
Customer did not leave a comment.Michele B. | Overall Experience
Everything available and ready when promised.Mark S. | Online Move In
Customer did not leave a comment.timothy b. | Overall Experience
Customer did not leave a comment.Kelly k. | Overall Experience
Customer did not leave a comment.Meliton M. | First Impressions
Customer did not leave a comment.Christopher B. | First Impressions
You all are fabulous!!! You make my friend, Joe, the owner, proud!!!! God bless you all!!! God bless your families. God bless Uhaul. God bless Uhaul Dublin, Ohio. God bless Joe, the founder and owner. Thank you!!!! Affordable. Clean to perfection.. Secure. No rodents or pests. No human delusion, open to all. Well lit. Friendly, efficient, helpful, professional staff. THE BEST STORAGE IN Central Ohio!!! If I had known they were so good and affordable I would have come here a long time ago. As it is I left my stuff with a friend who lost some of my stuff. God bless Uhaul!!! I love you all.MARIA W. | Overall Experience
Customer did not leave a comment.Sarah P. | First Impressions
Customer did not leave a comment.beth m. | First Impressions
Justin and Jordon were great! Would only use this site again! Thank you.Richard Y. | Overall Experience
staff was wonderful.James C. | First Impressions
Jordon was awesome. Just a great guy and really helped!!!Richard Y. | First Impressions
Customer did not leave a comment.DOUG B. | First Impressions
Good staffFrank W. | Overall Experience
Customer did not leave a comment.nima s. | Overall Experience
Great locations...Michael M. | Overall Experience
Staff is great to work with. I have rented several U-Hauls over the past few years for our three college kids and this is our go-to location.Amy M. | First Impressions
Idk how to rate this place bc everything was really good but I wasn’t notified when the rates went up, well I may have gotten an email , but a phone call would’ve been much more helpful. Also when I moved out I made sure to stop at the office and make sure I didn’t need to do anything else and that we were square and I didn’t owe anything else bc it was before the end of the month, but a few days later I received an email saying my account was delinquent and I owed $15 for a late fee. That was very upsetting. I’m hoping since I got this survey it means I’ve been taken out of system now.Michael S. | Overall Experience
The staff helped me through a tough time as I was recently divorced and moving out of our marital home into a smaller space.Joanna B. | Overall Experience
Customer did not leave a comment.Michelle D. | First Impressions
they had small trailers parked in front on my unit ongoing for a couple years, I'm handicapped and it became to much work to get around trailers.HAROLD B. | Overall Experience
Customer did not leave a comment.Darren M. | First Impressions
Great service. Thanks.Joseph M. | Overall Experience
The staff was exceptional and courteous and knowledgeable some of the best I’ve ever encountered in my 66 yearsEnest G. | Overall Experience
👍steven k. | First Impressions
Excellent staff & very good customer service. We will always come back to you. Thank you.Amarjit D. | Overall Experience
Super easy check in and the staff helping me was excellent!Stephanie A. | First Impressions
Great value and service! The two guys who helped me we're super great and made my experience seamless. 10x better experience than what I've had at my closest Uhaul in Cincinnati where I moved from.JACOB B. | Overall Experience
Some staff was kinda rude. Closed out my account weeks ago but kept getting late fee emailsMaria M. | Overall Experience
Rent increases unacceptable.MARK H. | Overall Experience
JORDAN was Great! GBgerard b. | Overall Experience
The guys got me through the reservation process and into my unit within 10 minutes. Even picked a unit right around the corner from the rental office. I’m a returning customer and will continue to be!anthony v. | First Impressions
Great facility to work with. Jordan and his team are knowledgeable and follow thru on what they say they'll do. Thanks!Ryan F. | Overall Experience
Great staff. Very clean unit. Convenient location.ann s. | Overall Experience
There was no light in my unit. After I moved out I kept getting emails to vacate the unit. The uhaul brand lock that was required was not of good quality and the key broke off in the lock.michelle d. | Overall Experience
Great staffTanya A. | Overall Experience
After hours lighting good be better but other than that all is Excellent!SUSAN M R. | Overall Experience
Very nice and friendly Best Customer Service, and very busy placeRebecca Y. | First Impressions
Chris Campbell was very friendly and eager to help, he got me in and out quickly and efficiently and I could tell he is a hard worker who cares about his customers.Hicham I. | First Impressions
Jordan took care of everything right away and made the process very easy.Ryan F. | First Impressions
I would recommend this facility to all.jina s. | Overall Experience
Jordon was excellent! He found my reservation also gave me the price of the unit that I requested! Jordon also helped me with securing my unit! Great guy! GBgerard b. | First Impressions
Besides the small parking area, the entire staff were gracious and pleasant.Jimmy H. | Overall Experience
Very helpful and attentive staff. Any minor issues I had were always taken care of in a timely and satisfactory manner.Beth M. | Overall Experience
Excellent service. Definitely went above and beyond.Sue M. | Overall Experience
Jordan at yer Avery rd store is. A TREMENDOUS!! Asset. To yer company. He is a very professional example of yer company.Walter B. | First Impressions
Everything was outstanding. However, had to call the attendant on duty to ask to have the UHaul trucks moved in order to access my unit.Jon N. | Overall Experience
It’s a busy time to move. However, although we requested a 26 foot truck at least three weeks out, we U-Haul could not fulfill our request. But, accommodated as much as possible and that politely.Jimmy H. | First Impressions
Very good customer care. Kind guys at front desk were very helpful.plato l. | First Impressions
very friendly and accommodating!Sharon A. | First Impressions
Jordan was very helpful in getting us what we needed and helping us out.Gary P. | Overall Experience
I have one thing to say.....Thank You for everything.....great crew.Barbara L. | Overall Experience
Best place ever . The entire team were very friendly and met all my needs . I recommend this place to anyone!!gideon b. | First Impressions
Great very quick and easy!Javlin F. | First Impressions
I love the staff at this location. Very friendly and very helpful.Julie R. | First Impressions
Great service.Nicholas C. | First Impressions
Customer service was professional and courteous. Thank you so much. Every time I need a uhaul I go there. Always friendly.Jimmy B. | First Impressions
Friendly and helpfulKyle G. | Overall Experience
Always great customer service!dublin b. | First Impressions
Keep up the good work.Nagender S. | First Impressions
Very friendly and helpfulkirk j. | First Impressions
Friendly teamCivenco L. | Overall Experience
Great communication good service . Very professional staff.Vinture H. | Overall Experience
Would use again.Branson J. | Overall Experience
Everything went very smoothly! Mike was great and super helpful!Emily K. | First Impressions
The staff was friendly & helpful. The facility was clean.Good experience overall.One thing though, the swipe card we used always gave us trouble, didn't always open the gate.The rest was good though!Melissa R. | Overall Experience
Very friendly. Nice experience I appreciate that.Joy W. | First Impressions
Very good & easy experience.NATALIE D. | Overall Experience
Fast, friendly and efficient team.Mark E. | First Impressions
Kudos to Chris Campbell for making it a very positive experience. He is a can-do guy, very personable and helpful. ThanksThomas M. | Reservation
Great customer service. Thanks Jordan and teamSeth S. | Overall Experience
Moving is incredibly stressful, the staff and management at this location were incredibly helpful and added 0 additional stress to my move.Robert W. | Overall Experience
Wonderful facility, highly recommended.Dale B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!