Customer Reviews for U-Haul Moving & Storage of Dublin

8,969 reviews

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

why do you need 3 phone numbers?

RAJESH G. 
Rating:
5.0

Really appreciate the support on finding a bigger truck for the storage transfer after canceling the original order which was smaller than expected. 17' Truck made the trips more worthwhile as opposed to original 15' truck which would've been 3-4 trips instead of 2. Customer Service did a good job with securing a bigger truck within 8 hours of canceling the original order.

Jerry C. 
Rating:
1.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
4.0

Customer did not leave a comment.

eduardo A. 
Rating:
5.0

Customer did not leave a comment.

Danika L.  |  Overall Experience 
Rating:
4.0

People were very helpful and friendly at pickup and drop off

Gregory D. 
Rating:
5.0

Nice guy disconnected trailer and asked how the rental was. Perfect size trailer for our need to move daughter. Thank you

Nick W. 
Rating:
5.0

Customer did not leave a comment.

KAYVAN F. 
Rating:
5.0

Very good

Ketan V. 
Rating:
5.0

Amy & Greg & all team members do a great job

SONIA M. 
Rating:
3.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

I rent a lot and this is by far the beat location in the Bay Area.

JULIANN C. 
Rating:
5.0

Customer did not leave a comment.

Brendan D. 
Rating:
2.0

The distance reading was incorrect and the equipment return person was giving all sorts of excuses including photo proof. Very unprofessional. George is amazing but he wasnt there during equipment retrun,

RAMESH A. 
Rating:
1.0

I was charged an additional day because I was 10 minutes late. I was very disappointed in their customer service. I was not made aware of the extra charges until I read them on my receipt at home. I gassed up, I washed the truck and nothing was was mentioned about additional charges. I would be happier with an adjustment made to my card.

PATRICIA A. 
Rating:
5.0

Thanks Amy for your help

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

All the staff use a good example from management. Well run location & courteous staff.

SONIA M. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Nothing. This location has consistently the best customer service ever! Thank you!!

Ana B. 
Rating:
1.0

The front counter people are slow and not friendly !

KAYVAN F. 
Rating:
1.0

The uhaul associate gave my trailer away to the person RIGHT IN FRONT OF ME! It left me to getting a trailer 1/4 of the size and have to make multiple trips. So terrible to cancel my reservation, sell my trailer and then NEVER APOLOGIZE or try to correct the situation. I had made an online reservation, which was NOT UPHELD. IT WAS CANCELLED, and I received NO NOTIFICATION! Until I was standing in front of the associate, who was giving away the trailer I reserved!

MARAH D. 
Rating:
5.0

Speed to check in

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Kranti G. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

First time I been asked for 3 persons phone number before they release a trailer.

LUISITO M. 
Rating:
5.0

The installer, Shed, did a great job installing and he took the time to explain to me how the hitch and trailer worked. He was very nice.

PHIL K. 
Rating:
5.0

The pickup location staff did a good job, but the call center did not meet expectations, and the online website was horrible. The absolutely most annoying part of the rental experience was getting constant useless messages while on 40 minute hold times to go to the website and do the transaction there. This treats customers like you think they are stupid and you want to get rid of them. The truth is that your online system is deficient and unusable for some transactions and your own call center cannot even get it to work.

RICHARD P. 
Rating:
5.0

everything was perfect

ARMANDO O. 
Rating:
5.0

Customer did not leave a comment.

BRUCE WILLIAM C. 
Rating:
5.0

None. I was able to pickup from the location I selected. I also liked that the Manager called me to confirm.

Joseph Q. 
Rating:
1.0

Terrible customer service. I got yelled at over the phone over confusion with booking. The GM left me a message and his door keeper didn't let me speak with him. Short of cussing me out thiS has to be the customer experience ever. Terrible, never coming back again.

ALEXIS M. 
Rating:
5.0

Mr. Edward does a great job in greeting the customer and taking care of every issues. Thank you

Amir M. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
4.0

Customer did not leave a comment.

SERDAR K. 
Rating:
5.0

Customer did not leave a comment.

Sergio B. 
Rating:
3.0

The energy and attitude of the team could be much better.

Joseph C. 
Rating:
1.0

Overcharged

Hasan N. 
Rating:
5.0

Nothing I can think of .

MICHAEL J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Roxanne D. R. 
Rating:
5.0

Amy & Greg, Michelle do a great job in customer service

Amir M. 
Rating:
2.0

Our trailer got ants - the staff didn’t know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Pamela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
5.0

Customer did not leave a comment.

Tarek E. 
Rating:
5.0

Thank you for support

MARCOS R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

SONIA M. 
Rating:
4.0

Customer did not leave a comment.

Saeed S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Better customer service, smiles.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA S. 
Rating:
5.0

Customer did not leave a comment.

NATALYA G. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

MELINDA S. 
Rating:
5.0

Customer did not leave a comment.

YASMINE G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
4.0

My experience was very good.

Jerry E. 
Rating:
5.0

Simple reservation process. Very experienced installer. Solid advice. Parts in stock.

Richard P. 
Rating:
5.0

All was well ! They were able to easily help me and efficiently . They were also able to correct a few things for me with my invoice and also I had an great clean Uhaul . I love a smooth experience . Great customer service for sure ! Easy pick up and easy drop off ! I'll definitely be back at this location for any of my uhaul needs or refer a family or friend !

Paris H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Answer your phones!

BRUCE N. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Ezekiel and Jim were courteous and helpful. Thank you.

Sean Y. 
Rating:
5.0

Employees were knowledgeable, helpful, friendly and accommodating. Local mileage fee was a little expensive.

EVANGELINE W. 
Rating:
3.0

Customer did not leave a comment.

JASMIN G. 
Rating:
5.0

The first truck that was given me had a dead battery. They had to give me a different truck.

JOYCE T. 
Rating:
5.0

Customer did not leave a comment.

Kylie K. 
Rating:
3.0

The onsite staff must have been having a bad day or something... of the 3 people there, each were very cold and not at-all customer friendly or customer-focused. Otherwise, it was a good experience.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Marko H. 
Rating:
5.0

Customer did not leave a comment.

ROYAL L. 
Rating:
3.0

Customer did not leave a comment.

Jeff t.  |  Overall Experience 
Rating:
4.0

I did an after hour return so seemed ok

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

madhura L. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE R. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Very nice staff. Very helpful

Susan C. 
Rating:
1.0

They made me provide 3 different phone numbers at the counter even though I am the only person using the truck.

Peng W. 
Rating:
5.0

Fast ANBD Courteous!

Daniel L. 
Rating:
2.0

Depending on who answers the phone. Whether it be a call center or the actual location personnel when you call directly into the Dublin Ca rental location....please have your team members ALL give out the same information. We rented a truck with our President's American Express at time of initiating the rental agreement over the phone with Employee Logan who said he was onsite at this Dublin location. I asked him if we would have a problem since my President would not be at U-Haul picking up if we could do a credit card authorization form or send a copy of our credit card. Logan said Yes we will take the photo copy at the office. Whelp, my associate got to the Dublin U-Haul office this morning and could not use the credit card I gave over the phone even though we had the printout just as Logan had advised us to do. We understand that all business are short handed and that sometimes lines get crossed. But when something is stated that it is verified then we should be able to go off that verified and accurate comment from the company that we are doing business with. Highly disappointed with how today was handled even when calling back to this location.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

CHUNG K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
3.0

No one did a damage/ how to operate walkaround with me. The ratcheting strap assembly I could not figure out. They seemed worn/loose/binding. I did not know about the folding fender until after I had driven the car onto the trailer could not open the car door, backed down off the trailer and scratched my head for a minute or two. I guess I should have printed out the online instructions. Otherwise OK experience

WADE L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

This location is by far the BEST in the area. I tried to use the Livermore location and was left frustrated and will NEVER go back there - even though it is closer. I rent U-Haul all the time for work and will only use the Dublin (Scarlett) location.

JULIANN C. 
Rating:
1.0

Inquired about extra charge, did not receive any help nor explanation. Female employee was already aggravated and hung up the phone with no explanation

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

HAROLD C. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Great quick service and friendly staff. Very impressed with this operation.

Russ M. 
Rating:
5.0

Great customer service. Manager is very helpful always.

JEANETTE A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

when I rent the truck gas level was more than 1/2 tank but it's not full. Due to that, after using the truck, it's hard to fill the gas to the given level. So if you give truck with full tank to your customers. They will use the truck and fill it to full.

VENU S. 
Rating:
4.0

You should wash your units before be picked up by your customers

PIERO T. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS L.  |  Overall Experience 
Rating:
5.0

I was sad to move our stuff out!! Thank you U haul !!

holly t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Rating:
5.0

Over all I was a satisfied customer.

Judy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sidney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumeet U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bhanu Prakash A.  |  First Impressions 
Rating:
5.0

Ed was terrific and took care of my concerns in a efficient and caring manner !

ANNE S.  |  Overall Experience 
Rating:
5.0

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  First Impressions 
Rating:
5.0

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.

steve t.  |  First Impressions 
Rating:
5.0

Excellent service and very well maintained...assistance was great

emmilie r.  |  Overall Experience 
Rating:
5.0

We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko

GARY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENEDETTO G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J.  |  First Impressions 
Rating:
5.0

Nice folls! Helped me with a lost key saving me lots of time.

MARK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qnshasa P.  |  Overall Experience 
Rating:
4.0

On line move out checkout didn’t work and was frustrating. After several attempts just went inside to do it the old fashioned way

CARMEN F.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accomodating.

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Va L.  |  First Impressions 
Rating:
5.0

Greg and his team were very professional, cordial and helpful!

Rick L.  |  Overall Experience 
Rating:
4.0

The storage unit was fine. The staff were good and above average. But the access hours were a bit restricting.

Wayne G.  |  Overall Experience 
Rating:
3.0

I’ve had this storage unit for 9 years. Always felt safe and secure. The prices seem to go up every year so I finally made the move to empty the unit. You made me realize I can buy all new holiday decorations and camping equipment each year for less than storing them. Thank you.

EVA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMILIE R.  |  Overall Experience 
Rating:
5.0

Very professional service. Courteous staff and managers.

Steven H.  |  Overall Experience 
Rating:
5.0

I would like to get a gate remote.

Tim M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yoga retreat c.  |  Overall Experience 
Rating:
5.0

Thank you for being so accommodating!

Angeli A.  |  First Impressions 
Rating:
4.0

Two issues where I had to change to a different storage unit when the one I reserved was overrun by ants. When the employee made the change she accidentally moved me out of my other storage unit. It was a good thing I discovered the mistake as U-Haul probably would have cut my lock and then sold my possessions :-( Overall the experience was good other than what I just described.

Tim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sachiko Y.  |  Overall Experience 
Rating:
5.0

Great staff

Vic L.  |  Overall Experience 
Rating:
4.0

Overall a good experience with Dublin U-Haul!

Tom H.  |  Overall Experience 
Rating:
5.0

The storage unit was just what i needed! It served the purpose for a safe contained space while i needed it. Staff were almost always there at the counter to help customers, which is to say I rarely had to wait for service. When I did have to wait for a staff person to return to the counter, it usually wasn't for very long. The younger staff are not friendly, but they do their job. The older staff are pleasant and friendly and i always felt like i was getting better service when the staff were kind, gentle and pleasant.

GINA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vic L.  |  First Impressions 
Rating:
5.0

Greg and His Team Have Always Gone Above and Beyond for Me and My Family.

Holly A.  |  Overall Experience 
Rating:
1.0

I would have rated this 5 stars but wasn't informed of how to properly move out of my unit. I told the Uhaul employee in person that I was moving out of my storage unit on the 7th when I rented a truck to do so. I asked if he could cancel my reservation of the unit and if I needed to do anything else. I was told no. The next day my bank account was charged for the unit and I had to submit a cancellation through the website. I wasn't told that I would need to take further steps else be charged for the unit and so I am very unhappy and will be filling a claim with my bank for the return of my $114.

Tiffany L.  |  Overall Experience 
Rating:
3.0

My personal information was entered into the system incorrectly and I never received a bill - instead a late notice was mailed to my friend which was annoying and embarrassing. There is not much light in the interior storage facilities. Every time I tried to call no one answered the phone.

Mona B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio D.  |  First Impressions 
Rating:
5.0

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  First Impressions 
Rating:
2.0

I had reserved a unit of my liking, come to find out they didn’t had my reservation. I also rented a truck but they didn’t have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  First Impressions 
Rating:
3.0

Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.

Kenneth w.  |  First Impressions 
Rating:
5.0

Excellent and quick customer service. Thank you Caileigh.

Sakura F.  |  First Impressions 
Rating:
5.0

Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

william m.  |  First Impressions 
Rating:
5.0

Great service, friendly staff!

ARTURO T.  |  First Impressions 
No reviews have been submitted for this location.

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