Customer Reviews for U-Haul Moving & Storage of Dublin

9,046 reviews

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service, with a smile!

Athar R. 
Rating:
5.0

Customer did not leave a comment.

DESIREE G. 
Rating:
4.0

The vehicle is too noisy

Ramamohanroy C. 
Rating:
4.0

We experienced problems with the windshield wipers not working and windows were not clean. We had to go to Concord location to get windshield wipers replaced.

MARTIN L. 
Rating:
4.0

Great service. No criticism. Thanks.

ALAN N. 
Rating:
5.0

i think that the truck i rented didn't have a muffler or the existing muffler had a hole in it... the muffler was so loud it hurt my ears while driving

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
4.0

I was charged for fuel fee even though I refilled based on the miles driven and the fuel mileage.

QIURUN Z. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Great service!

Julio Z. 
Rating:
1.0

Customer did not leave a comment.

SADEQ A. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Our go-to location. The Manager Greg is an awesome guy.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

The truck pulled slightly toward the passenger side on highways. It was easy to compensate but tire wear may be hindered. Please pass this along.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

MADELYN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Izikio is great with customer service

AMIR M. 
Rating:
3.0

Friendlier employees.

DARREN S. 
Rating:
5.0

very helpful. helped me load the car and set up trailer

Antonio S. 
Rating:
5.0

Michelle was very helpful and friendly. She explained everything I needed to know.

Timothy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUSA M. 
Rating:
5.0

Customer did not leave a comment.

SERGII O. 
Rating:
3.0

The person I dealt with was not very friendly, but was very efficient.

James P. 
Rating:
4.0

Customer did not leave a comment.

WESLEY P. 
Rating:
4.0

Better fill up the gas tank, so it is easy to refill. 1/4, 1/2 and 3/4, 3/8 tank is hard to manage.

HARISH B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Na

VIJAYASARADHI A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Absolutely nothing. This is THE BESt location I've experienced and I rent a lot of U-Haul vehicles for work. Drive the extra miles and find this team!

JULIANN C. 
Rating:
1.0

took 2 days extra to complete the installation, no one ever picks the phone when I call, never reply email, the mechanic disconnect the sensors of the car, now the car unable to read the surrounding. Trying to call the shot and never get to hold of anyone

ying X. 
Rating:
5.0

Perfect

PENGWEI C. 
Rating:
5.0

Customer did not leave a comment.

BORIS L. 
Rating:
3.0

They got return to wrong location

EDWARD GARY C. 
Rating:
3.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

It is a very good customer service

YONG G. 
Rating:
4.0

Impressed with how easy the process is.

Robert N. 
Rating:
1.0

The person who help me is not too friendly

ANYA E.  |  First Impressions 
Rating:
5.0

better customer waiting area

Rudolph T. 
Rating:
5.0

Customer did not leave a comment.

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Wonderful experience from start to finish! Highly recommend this store.

Tu T. 
Rating:
4.0

greg was terrific-Helpful, knowlegable and very focused getting the ob completed

Andy B. 
Rating:
5.0

Everything went do smoothly! Chrisanne, in the office was great in giving all of the information to me.

LESLIE L. 
Rating:
3.0

Customer did not leave a comment.

ariane j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nate S. 
Rating:
5.0

Great staff. Always helpful. And definitely very understanding during the pandemic.

JILL B.  |  Overall Experience 
Rating:
4.0

Hi, In this modern digital age, the process of renting should be quick. Try to reduce the process time. Not complaining that the office staff was slow, I think at the best speed as they could. But I believe there are so many process steps.. it takes. time.

NATARAJAN R. 
Rating:
5.0

Nothing, had a great experience.

Rafael D. 
Rating:
5.0

Customer did not leave a comment.

SRIVIDYA S. 
Rating:
4.0

I would appreciate if I could avoid going into the building at all or at least have my rental papers ready when I have checked-in and paid on line. This would be similar to the systems used by many car rental companies.

David A. 
Rating:
5.0

Customer did not leave a comment.

SANDEEP M. 
Rating:
5.0

This team at this location is awesome, but needing 3 different phone numbers is just retarded. Who even has two personal phone numbers anymore.

Sanders D. 
Rating:
5.0

Customer did not leave a comment.

eduardo A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
4.0

Improve information on the website. The website stated that either a 1 7/8" or 2" ball was required for the trailer I rented but I was required to buy a 2" because they wouldn't accept my 1 7/8".

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Avel A. 
Rating:
5.0

Customer did not leave a comment.

FABO Y. 
Rating:
5.0

Good helpful staff. Knowledgeable and friendly. Made the customer service experience easy and hassle free.

Jack W. 
Rating:
5.0

Staff was helpful. Price for the trailer I rented was priced better than I expected. It was a pleasant experience.

GRANT L. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO C. 
Rating:
5.0

Greg was very helpful.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
1.0

I was told the trailer was a particular size and it was not I went by the description on the website and I checked twice with the attendant before I took the trailer I even told the attendant the reason it had to be a particular size It was 7 inches more narrow than I was told and that the agent confirmed. Not only were we not able to use the trailer, but we wasted another four hours at the moving location trying to locate a truck to move the item we needed the trailer for. As a result, we were about 3 1/2 hours past our 24 hour return time though we had picked it up at the end of the day and we returned it after the end of the day on a 24 hour rental.- and we were charge for two full days!

Janice G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL W. 
Rating:
3.0

Train your staff not to hang up on customer(s) and basic manners :(

AMY Y. 
Rating:
4.0

overall good experience. Friendly help -- bathrooms aren't the best

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

EUGENE E. 
Rating:
5.0

Let me know if I'm a little late it is ok I hate trying to drive at speeds over 60 Just to get back on time After loading and unloaded truck all day need to have more pick up one place drop at a local spot Not back to where I got truck

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Alpesh D. 
Rating:
5.0

why do you need 3 phone numbers?

RAJESH G. 
Rating:
5.0

Really appreciate the support on finding a bigger truck for the storage transfer after canceling the original order which was smaller than expected. 17' Truck made the trips more worthwhile as opposed to original 15' truck which would've been 3-4 trips instead of 2. Customer Service did a good job with securing a bigger truck within 8 hours of canceling the original order.

Jerry C. 
Rating:
1.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
4.0

Customer did not leave a comment.

eduardo A. 
Rating:
5.0

Customer did not leave a comment.

Danika L.  |  Overall Experience 
Rating:
4.0

People were very helpful and friendly at pickup and drop off

Gregory D. 
Rating:
5.0

Nice guy disconnected trailer and asked how the rental was. Perfect size trailer for our need to move daughter. Thank you

Nick W. 
Rating:
5.0

Customer did not leave a comment.

KAYVAN F. 
Rating:
5.0

Very good

Ketan V. 
Rating:
5.0

Amy & Greg & all team members do a great job

SONIA M. 
Rating:
3.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

I rent a lot and this is by far the beat location in the Bay Area.

JULIANN C. 
Rating:
5.0

Customer did not leave a comment.

Brendan D. 
Rating:
2.0

The distance reading was incorrect and the equipment return person was giving all sorts of excuses including photo proof. Very unprofessional. George is amazing but he wasnt there during equipment retrun,

RAMESH A. 
Rating:
1.0

I was charged an additional day because I was 10 minutes late. I was very disappointed in their customer service. I was not made aware of the extra charges until I read them on my receipt at home. I gassed up, I washed the truck and nothing was was mentioned about additional charges. I would be happier with an adjustment made to my card.

PATRICIA A. 
Rating:
5.0

Thanks Amy for your help

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

All the staff use a good example from management. Well run location & courteous staff.

SONIA M. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Nothing. This location has consistently the best customer service ever! Thank you!!

Ana B. 
Rating:
1.0

The front counter people are slow and not friendly !

KAYVAN F. 
Rating:
1.0

The uhaul associate gave my trailer away to the person RIGHT IN FRONT OF ME! It left me to getting a trailer 1/4 of the size and have to make multiple trips. So terrible to cancel my reservation, sell my trailer and then NEVER APOLOGIZE or try to correct the situation. I had made an online reservation, which was NOT UPHELD. IT WAS CANCELLED, and I received NO NOTIFICATION! Until I was standing in front of the associate, who was giving away the trailer I reserved!

MARAH D. 
Rating:
5.0

Speed to check in

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Kranti G. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

First time I been asked for 3 persons phone number before they release a trailer.

LUISITO M. 
Rating:
5.0

The installer, Shed, did a great job installing and he took the time to explain to me how the hitch and trailer worked. He was very nice.

PHIL K. 
Rating:
5.0

The pickup location staff did a good job, but the call center did not meet expectations, and the online website was horrible. The absolutely most annoying part of the rental experience was getting constant useless messages while on 40 minute hold times to go to the website and do the transaction there. This treats customers like you think they are stupid and you want to get rid of them. The truth is that your online system is deficient and unusable for some transactions and your own call center cannot even get it to work.

RICHARD P. 
Rating:
2.0

Our trailer got ants - the staff didn’t know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Pamela W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeff t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXIS L.  |  Overall Experience 
Rating:
5.0

I was sad to move our stuff out!! Thank you U haul !!

holly t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Rating:
5.0

Over all I was a satisfied customer.

Judy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sidney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumeet U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bhanu Prakash A.  |  First Impressions 
Rating:
5.0

Ed was terrific and took care of my concerns in a efficient and caring manner !

ANNE S.  |  Overall Experience 
Rating:
5.0

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  First Impressions 
Rating:
5.0

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.

steve t.  |  First Impressions 
Rating:
5.0

Excellent service and very well maintained...assistance was great

emmilie r.  |  Overall Experience 
Rating:
5.0

We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko

GARY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and accomodating.

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Va L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

I would like to get a gate remote.

Tim M.  |  First Impressions 
Rating:
5.0

Thank you for being so accommodating!

Angeli A.  |  First Impressions 
Rating:
5.0

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  First Impressions 
Rating:
2.0

I had reserved a unit of my liking, come to find out they didn’t had my reservation. I also rented a truck but they didn’t have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  First Impressions 
Rating:
3.0

Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.

Kenneth w.  |  First Impressions 
Rating:
5.0

Excellent and quick customer service. Thank you Caileigh.

Sakura F.  |  First Impressions 
Rating:
5.0

Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

william m.  |  First Impressions 
Rating:
5.0

Great service, friendly staff!

ARTURO T.  |  First Impressions 
No reviews have been submitted for this location.

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