Customer Reviews for U-Haul Moving & Storage of Duwamish

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Duwamish

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Diane H. on

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Your rates are astronomical. Hopefully I will never need to use uhaul again.

Adrian R. on

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We got absolutely gouged for a 10-foot one-way truck. Not like the location had a shortage of trucks. Woman at the counter didn't even leave her desk to do a walk-around -- just handed us the key and didn't say another word. Horrible company with horrible service. Good news is it's inspired us to buy a trailer, which will pay for itself in one haul.

Monica L. on

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Charge people correctly

Miroslaw S. on

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This pick up location was quite out of my way, about 30 miles from my home.

Brandon J. on

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Staff was cool.

Norma S. on

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Customer did not leave a comment.

Carly K. on

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I was charged over $600 more than I should have been due to incorrect starting mileage. I was told Sunday a manager would contact me monday morning and I would not be charged. It has been 3 days that I have been trying to contact the uhaul location, I have not heard from the manager and my credit card was charged.

Ashley P. on

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JACKIE B. on

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The staff who checked us in offered excellent customer service!

Clay F. on

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Both locations were great. Pickup and Drop off.

Herny L. on

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Michael S. on

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Christopher H. on

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Michael S. on

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Terry L. on

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one dresser wasn't covered with a moving blanket.

Joe D. on

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Maria was fantastic to work with! Excellent Customer Service!!!

Helen S. on

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Gordon M. on

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Daniel W. on

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Overall They have made this a very stressful situation before during and after. Not just this location but Uhaul as a whole, some reps were ok but otherwise just overall stressful and still dealing with problems I think for when we have to move in a month from storage to house we will use penske or budget even if we have to pay more

Ryan H. on

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After my reserved truck never showed up at the original pickup location, I was transferred to this location. The associate at the desk was very nice and professional, but the truck had problems. The fuel and mileage were wrong. This issue was promptly fixed. Then I noticed the prior customer left their lock on the back and there was no key for it. Their maintenance person didn't have bolt cutters, so they said they would drill out the lock. An hour later (1.5 hours past my original pickup time) they told me drilling the lock didn't work. I had no other options and I needed the truck 1.5 hours ago, so I opted to take the truck anyway and remove the lock myself. When I got to my destination I was able to remove the lock in 30 seconds, not sure why Uhaul couldn't do that, only to find 200 lbs of garbage left in the back from the previous customer who left the lock on. Bags of garbage, broken furniture, broken boxes and clothing. I had to make an extra dump run that cost me $50 and half an hour of time I didn't have. So I requested a refund of the truck rental and as of yet have not gotten it. They gave me a $50 credit then charged me the full amount for the rental. So they covered the dump run monetary cost, but nothing to address the hardships I endured. Everyone I dealt with was polite and professional, but this is the worst rental experience I've ever had and it's still not resolved.

David S. on

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Everyone I worked with and spoke with at this location was great. Very friendly and helpful!

Derek B. on

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Rico was very helpful. The extension I was supposed to receive on the return didn't happen, so I had to call to fix it, but the staff was helpful the entire time. My main negative experience was not the fault of the staff, but of location/security. Some people were attempting to siphon gas and perhaps steal a vehicle while we we're returning ours. Granted, it was midnight, but we felt very unsafe until the Tukwila Police arrive.

David G. on

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Customer did not leave a comment.

Chu Sheng K. on

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This is my first time leaving a bad review on any platform. I usually didn't care about the rude service, but this time was different. I reserved a cargo van an hour before I arrived U-haul online. When I arrived the location where I was supposed to pickup my cargo van, the man told me there was no reservation. Then I showed him my reservation on the app, and he started to asked my last name and checked the reservation system. Finally, he saw my reservation but there was no any reserved cargo van for me at the moment, and he needed to transfer my reservation to another location which was 8 miles away. (We all know the distance is the cost of renting a U-haul) I asked him am I qualified to $50 guaranteed by U-haul politely, and he replied me it is guaranteed. "We guaranteed that you get a car. It's just at another location" He replied me so naturally. I showed him the policy, and it should be TIME and LOCATION. He didn't care about it and even questioned me would you keep the car if someone else rented it 2 days before I did. I told him you shouldn't let me reserve the car if someone else took it already. He didn't even apologize anything during this process and treated it like something happened all the time.

Andrew W. on

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amare G. on

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Great service !

jim M. on

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The call center could have been more informed about the hitch requirements. The location in Tukwilla was awesome. People there were friendly and experienced to answer all my questions.

julie C. on

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Wasnt open yet when we dropped off

Robert N. on

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Better instructions about returning vehicle after hours.

Mitchell B. on

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1 person was working. We were there waiting in line with several other people far too long, after having our pickup location moved with no advance notice, from Kenmore to Tukwila.

Robert H. on

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There was an issue with the wheels not being aligned and causing the trailer to not pull straight.

Young L. on

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Anna F. on

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It appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another office