Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees are very courteous and kind they acted like real people they weren't all stiff they talked to us they were really pleasant and I enjoyed coming to U-Haul today
KATRINA W.
Rating:
4.0
The truck was pretty old, had 141,000 miles. You could tell it is close to needed to be replaced. Had issues changing gears. Just near the end of its life.
George B.
Rating:
1.0
Staff rude, rental sub par
Xandrea R.
Rating:
5.0
Customer did not leave a comment.
TRACY B.
Rating:
5.0
THIS LOCATION IS AWESOME!!!
EVERYONE that i encountered during my rental was Professional Knowlegable Kind
and VERY WILLING in making sure to give EXCELLENT
CUSTOMER SERVICE!!!
PATIENCE is a plus esp with me;
AS my name is "Chaddy" 🙂
ðŸ¤
GODS PEACE AND BLESSINGS!!!♥ï¸
Sheila W.
Rating:
5.0
4 wheel drive trucks
Billy S.
Rating:
5.0
Customer did not leave a comment.
LEONOR L.
Rating:
5.0
Customer Service Representatives were very friend and very professional.
michael C.
Rating:
5.0
Customer did not leave a comment.
SHELLEY A.
Rating:
5.0
Customer did not leave a comment.
Julius J.
Rating:
5.0
Customer did not leave a comment.
Melinda D.
Rating:
5.0
Customer did not leave a comment.
Devin B.
Rating:
4.0
Customer did not leave a comment.
Monique W.
Rating:
5.0
Customer did not leave a comment.
Keryllnn Y.
Rating:
5.0
Customer did not leave a comment.
JEFFREY G.
Rating:
5.0
Customer did not leave a comment.
John K.
Rating:
4.0
Customer did not leave a comment.
Gregory H.
Rating:
5.0
Customer did not leave a comment.
TIRAYOUES B.
Rating:
5.0
Customer did not leave a comment.
TaLayah W.
|
Overall Experience
Rating:
5.0
Just to keep up the good work!
Edward G.
Rating:
5.0
Customer did not leave a comment.
Derrick D.
Rating:
3.0
Customer did not leave a comment.
MANUEL N.
|
Overall Experience
Rating:
1.0
Incredibly rude staff who were unhelpful until I called the wonderful manager to help me out.
Grace T.
Rating:
5.0
Customer did not leave a comment.
Patrick C.
Rating:
1.0
The girl that helped us and the others in the store did not greet us. She looked up from her phone and just stared at the customers looking annoyed. She had attitude and very rude. The manager was very helpful and worked out the problems we ran into.
Matthew T.
Rating:
5.0
The agent who assisted me with my rental was great I would definitely go back if she was the one who assisted me again
ROBERTO CARLOS C.
Rating:
4.0
Customer did not leave a comment.
ERNEST S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela N.
Rating:
5.0
Customer did not leave a comment.
KADEEM C.
Rating:
5.0
Customer did not leave a comment.
Alonso L.
Rating:
4.0
Trucks need shocks and regular maintenance. Truck had many stains and smudges all throughout.
Ashley W.
Rating:
4.0
The truck had a bad odor inside also when you get up to 60 miles an hour is shakes really bad.
BRODRICK A.
Rating:
4.0
The process was easy and the price was fair. Very satisfied experience!
Frank R.
Rating:
5.0
This is my go-to location for U-Haul rentals!
Gary W.
Rating:
5.0
Nothing excellent service
Bernita D.
Rating:
5.0
Customer did not leave a comment.
Stanley S.
Rating:
5.0
Customer did not leave a comment.
jeff t.
|
Overall Experience
Rating:
5.0
From Management to house keeping employees go beyond
Jeffrey T.
Rating:
5.0
Quick, easy, professional and convenient. Especially if you reserve online
KURT N.
Rating:
5.0
Excellent service.
CINETREA G.
Rating:
5.0
Great customer service!
Dana T.
Rating:
2.0
Long wait times.
jeannie B.
Rating:
4.0
The employees here at this location are awesome, and take the time to let you know what is really going on. My salesperson let me know exactly what I needed to do in order to not get out of the parking lot with a bunch of dents in the truck and have it blamed on me. I appreciate people like this.
KRISTIN C.
Rating:
5.0
This is like the third time I've rented from this store and they are always GREAT. If I had a business I would want staff just likes these guys! Thank you for having such informative,helpful and courteous staff!
Kenneth H.
Rating:
5.0
The lady that checked me out did a great job, they were short staffed and not only the did she process my rental but she check out two other ppl at the same time and didn't miss a beat! She needs a raise and a promotion!!
Erenest K.
Rating:
5.0
Customer did not leave a comment.
Arlanda C.
Rating:
5.0
Customer did not leave a comment.
Kaleb L.
Rating:
5.0
Customer did not leave a comment.
JoseDaniel G.
Rating:
5.0
Have all employees show they want to be at work.
Jerald J.
Rating:
5.0
Every thing was excellent!
MARILYN C.
Rating:
5.0
Customer did not leave a comment.
Cameron W.
Rating:
5.0
Nothing everything was perfect
KRYSTAL W.
Rating:
3.0
Customer did not leave a comment.
Crystal M.
Rating:
5.0
Friendly staff and helpful
Douglas B.
Rating:
5.0
No complaints!
Lawanda B.
Rating:
5.0
Customer did not leave a comment.
TERRY M.
Rating:
5.0
Everyone waa extremely helpful and nice.
ANGELO N.
Rating:
5.0
Staff was friendly and helpful
Ronald V.
Rating:
5.0
Reserved on line. Had phone issues while there but the crew inside provided fast service so that I was in and out without an issue.
DAVID EUGENE N.
Rating:
5.0
Customer did not leave a comment.
James D.
Rating:
5.0
Everything went smooth
Roushon E.
Rating:
2.0
I had the hardest time returning the vehicle after closing. But I was told it work be effortless. This was by far the worst experience I've had with uhaul.
LASHAUNDA J.
Rating:
5.0
Customer did not leave a comment.
Kimberly M.
Rating:
2.0
The Trucks are in poor condition. Not easy to drive. Mileage counter was malfunctioning on the one I rented. Hard to get truck started. My neighbor finally started it, I could not bear down hard enough on the brake pedal due to my physical limitations. Staff person would not look me in the eye when I returned the truck and was reluctantly helpful, I sensed a racial issue with her attitude. And did NOT appreciate that at all. Not enough staff at the location I rented from. I would not recommend this location or your trucks.
The Moving Help company failed. I was talked into hiring two laborers from a local moving company during my call to rent a truck.
Called to verify and was told they were out of town and couldn't help me. No customer service phone number on their website. Emailed cancellation with no response so finally called UHaul customer service (and waited 20-30 minutes on hold) and it was cancelled thru your employee.
Your company has a lot of challenges to overcome.
Constance W.
Rating:
5.0
Customer did not leave a comment.
BRENDA M.
Rating:
5.0
I called the location to schedule my rental. The employee I spoke with was extremely helpful in helping me select the best trailer for my needs. When I arrived to pick up my trailer I was assisted by the business owner who was professional and made my visit very pleasant. I returned the trailer after hours and found the phone application extremely easy to use. I would recommend this location to anyone seeking to rent a trailer.
RAMON O.
Rating:
5.0
Customer did not leave a comment.
Patric B.
Rating:
5.0
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JEFFREY H.
Rating:
5.0
Customer did not leave a comment.
Kurby M.
Rating:
5.0
Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.
BRENDA B.
|
Overall Experience
Rating:
1.0
I didn't rent a Uhaul truck but they wrongful allowed someone else use my account.
jamar J.
Rating:
5.0
I want to know why I had two charges on my account.... one was over $100 and the other was $19 ?! Why?? And please don't claim we didn't put gas in the truck — because we did.
I think my charges were too high for one day... that's very concerning for me.
Zane H.
Rating:
5.0
Customer did not leave a comment.
CORTAVIOUS DEAND J.
Rating:
5.0
Customer did not leave a comment.
kimbarley g.
|
Overall Experience
Rating:
5.0
No improvements necessary. The team under Mr. David is great!!!
Cinetrea G.
Rating:
5.0
Nothing I have No complaints workers was very professional and courteous.
Gilbert C.
Rating:
5.0
Customer did not leave a comment.
Breezy R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CANDICE L.
|
First Impressions
Rating:
1.0
Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload
Michael h.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KATHY S.
|
First Impressions
Rating:
5.0
I
Louise W.
Rating:
5.0
Customer did not leave a comment.
Ray B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND E.
Rating:
5.0
Customer did not leave a comment.
Tiara W.
Rating:
4.0
Customer did not leave a comment.
Toni W.
Rating:
5.0
Convenient location, friendly customer service, great help from the guys on the lot upon return. Kudos to the TEAM!
TERESA C.
Rating:
1.0
Customer did not leave a comment.
Mayra A.
Rating:
5.0
Friendly staff and very informative. I believe her name was Cassandra. she's wonderful. Storage was easy to find and entering was a breeze. Definitely recommend this location.
Dejuan S.
Rating:
5.0
Customer service person was excellent
DOUGLAS B.
Rating:
3.0
I requested for a vehicle with ramp and when I got home, I noticed that it did not have a ramp. The next day after I returned the vehicle, I noticed that I was charged more. I went there and they told me that they have mistakenly charged me for an extra day! I was just lucky that my credit card notified me, otherwise, I wouldn't know this.
SAYYED HAMED S.
Rating:
5.0
Customer did not leave a comment.
Enocentes D.
Rating:
4.0
Customer did not leave a comment.
Crystal E.
Rating:
5.0
Customer did not leave a comment.
Phillip C.
Rating:
5.0
The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!
denise r.
|
First Impressions
Rating:
1.0
When an item is left in the vehicle staff needs to return item not steal. I left an item in the truck and it was stole by one of the employees.
Elicia P.
Rating:
5.0
Customer did not leave a comment.
Denise h.
|
Overall Experience
Rating:
5.0
Friendly and helpful customer service
baseemah p.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
CHRISTOPHER W.
Rating:
5.0
Customer did not leave a comment.
RENA T.
Rating:
5.0
Customer did not leave a comment.
Cherilu G.
Rating:
5.0
Tramell and team always go over and beyond. I've stored my belongings here for almost two years and have rented trucks multiple times. Every experience has been received with a high level of customer service and the facility is highly maintained! It's a pleasure to be a customer here at this location.
Michelle B.
Rating:
5.0
Nothing, everyone was kind and helpful!!!!!
Diane F.
Rating:
5.0
Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.
chanel m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert w.
|
Overall Experience
Rating:
5.0
Nice people
TORI H.
Rating:
5.0
Customer did not leave a comment.
Tonya G.
Rating:
3.0
Customer did not leave a comment.
SHONAE B.
Rating:
5.0
Customer did not leave a comment.
Broderick F.
Rating:
5.0
Everything was great.
Phillip D.
Rating:
3.0
The truck was absolutely filthy. The maintenance on the truck was not kept up at all. The truck ran and drove like junk. It turned my 4 hour drive into 6 hours because it ran so bad. I WILL NEVER RENT A UHAUL AGAIN.
WAYLON B.
Rating:
5.0
The location and the service personal were Awesome !!!
Thank you so much for the Best Rental experience.
ERNEST C.
Rating:
5.0
Great customer service! Smooth process!
Kenya B.
Rating:
3.0
Customer did not leave a comment.
ERNESTO A.
Rating:
5.0
The men I dealt with were awesome.
Joel W.
Rating:
5.0
Customer did not leave a comment.
JOSEPH B.
Rating:
1.0
Better customer service needed all around ... employee's morale seems poor. Not helpful with recommendations on equipment . unprofessional communication between associates during the presences of an customer
Sherrice J.
Rating:
5.0
I love that U-Haul they always have excellent service I use them again and again
mary b.
|
First Impressions
Rating:
5.0
Keep up the good work!
Osha F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiara C.
|
First Impressions
Rating:
5.0
Provide helpful and friendly service.
baseemah p.
|
First Impressions
Rating:
5.0
I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.
SHAMICA B.
|
Overall Experience
Rating:
5.0
This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.
Joshua T.
|
Overall Experience
Rating:
5.0
Very friendly and helpful to me and my daughter.
Megan M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenneth c.
|
First Impressions
Rating:
5.0
N/A
victor b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anjelicia b.
|
First Impressions
Rating:
4.0
Great customer service
Joan W.
|
First Impressions
Rating:
5.0
Pleased with the service. Thank you!
Myles O.
|
Overall Experience
Rating:
4.0
Great
Jacqueline B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda w.
|
Overall Experience
Rating:
2.0
Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.
Tammie S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel B.
|
First Impressions
Rating:
5.0
One of the best Uhaul locations I've been. Very helpful and knowledgeable.
Damon W.
|
First Impressions
Rating:
1.0
Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.
JAKETA C.
|
First Impressions
Rating:
5.0
We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!
natasha S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
michelle N.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lacretia R.
|
Overall Experience
Rating:
5.0
Staff was extremely helpful.
Byron H.
|
Overall Experience
Rating:
5.0
The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.
rayford h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATRICE D.
|
Overall Experience
Rating:
5.0
Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!
Byron H.
|
First Impressions
Rating:
4.0
The lady that checked me out was really rude
harold h.
|
First Impressions
Rating:
5.0
I appreciate uhaul, they really helped me out when i needed a storage location.
lakena S.
|
Overall Experience
Rating:
5.0
Thanks for all
Ulises M.
|
Overall Experience
Rating:
1.0
I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyer
Carlin r.
|
Overall Experience
Rating:
4.0
Great place and people.
Kimberly F.
|
Overall Experience
Rating:
5.0
Location was perfect for me
GAIL Y.
|
Overall Experience
Rating:
5.0
.
Vicki B.
|
Overall Experience
Rating:
5.0
Thanks for everything great place !!!
armando m.
|
Overall Experience
Rating:
5.0
I really appreciate the experience and the grace with which you guys handled me.
Shanon E.
|
Overall Experience
Rating:
5.0
Ms. Jones and Mr. Allen were very friendly and very helpful.
germaine D.
|
Overall Experience
Rating:
5.0
Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.
linda c.
|
First Impressions
Rating:
5.0
The staff was always friendly and helpful
ANGELA M.
|
Overall Experience
Rating:
5.0
Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly.
I moved out one week early so praying for one week refunded 😬🙏Thanks!!
SHIRLEY L.
|
Overall Experience
Rating:
5.0
The employees are very helpful and the storage facility is quite nice.
andrea j.
|
First Impressions
Rating:
5.0
Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!
Dana c.
|
Overall Experience
Rating:
5.0
My family has been using this U-Haul company off and on for 16yrs and are very pleased. Thank you
sylvia a.
|
First Impressions
Rating:
3.0
Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn't
JUAN S.
|
Overall Experience
Rating:
5.0
Great Customer Services
Christine E.
|
Overall Experience
Rating:
4.0
Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.
Tierney P.
|
Overall Experience
Rating:
5.0
My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! Thanks
Aurther D.
|
Overall Experience
Rating:
4.0
The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculous
Tramell A.
|
Overall Experience
Rating:
3.0
The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items on
Mary T.
|
Overall Experience
Rating:
3.0
People was rude
Rachel Q.
|
Overall Experience
Rating:
5.0
Excellent experience
Charles M.
|
Overall Experience
Rating:
5.0
Good storage facility will recommend and use again.
Torria G.
|
Overall Experience
Rating:
5.0
Everything and a everyone was great! Great customer service!
Miyaki R.
|
First Impressions
Rating:
5.0
I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.
Kimberly R.
|
First Impressions
Rating:
5.0
The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.
ALLYSON G.
|
Overall Experience
Rating:
5.0
The employees who helped me were courteous and extremely helpful. Very pleased.
jill c.
|
First Impressions
Rating:
5.0
Very helpful and friendly
Delicia J.
|
First Impressions
Rating:
1.0
Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.
norma l.
|
Overall Experience
Rating:
5.0
My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!
DELONDA K.
|
Overall Experience
Rating:
5.0
Great service
david s.
|
First Impressions
Rating:
4.0
It was okay!!! We did have the elevator go out during our time.
Steven C.
|
Overall Experience
Rating:
4.0
Was billed for about 15.32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.
Corey H.
|
First Impressions
Rating:
5.0
The crew was nice and understanding.
Shesaunthralyn S.
|
First Impressions
Rating:
4.0
Thanks
Yves N.
|
Overall Experience
Rating:
5.0
Will be using this facility for years to come
Monteze M.
|
Overall Experience
Rating:
5.0
Super Customer Service
Renee B.
|
First Impressions
Rating:
5.0
Very professional
Leslie W.
|
First Impressions
Rating:
5.0
Very good experience.
MARA T.
|
Overall Experience
Rating:
4.0
Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.
Eileen H.
|
Reservation
Rating:
4.0
10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I’m grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645
patricia k.
|
Overall Experience
Rating:
3.0
I always use Uhaul and have been satisfied with the service.
arthurlon b.
|
Overall Experience
Rating:
5.0
Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.
Anna M.
|
Overall Experience
Rating:
5.0
Staff at 820 facility very friendly and nice
helen j.
|
Overall Experience
Rating:
5.0
Always excellent and courteous service at this location.
Winfred W.
|
Reservation
Rating:
5.0
Great service.
Marjorie R.
|
Reservation
Rating:
4.0
Great experience!
TREEVA R.
|
Overall Experience
Rating:
5.0
I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.
Christian H.
|
Overall Experience
Rating:
4.0
Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.
LAVERN G.
|
Reservation
Rating:
5.0
Everyone were excel to us the Knight Of Columbus.
GEORGE W.
|
Overall Experience
Rating:
5.0
Nice doing business with you all
Tanille A.
|
Overall Experience
Rating:
5.0
A+. OK!
Wendell M.
|
Overall Experience
Rating:
3.0
When i moved my stuff out of the unit i stored my stuff in there was roaches coming out and also roaches where hiding in the crack of my table and i didnt like that at all i brought roaches out with
Nancy C.
|
Overall Experience
Rating:
4.0
The only thing we had a problem with what is the elevator was always out of order.
Anthony C.
|
Overall Experience
Rating:
5.0
Very helpful staff
elizabeth l.
|
Overall Experience
Rating:
5.0
Paul the manager was great. Helped when I ran into hiccup with my move. Very customer service oriented
connie i.
|
Overall Experience
Rating:
5.0
I am grateful that the staff was understanding of my difficult situation and worked with me so that I was able to move out at a fair price. Always have been treated very well by the staff here.