Customer Reviews for U-Haul Moving & Storage of E Ridge

3,819 reviews

5816 Ringgold Rd   Chattanooga, TN 37412
(W Of I-75 S)

(423) 894-9323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(423) 894-9323

5816 Ringgold Rd
Chattanooga, TN 37412
(W Of I-75 S)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I reserved a small truck (10 feet) was told it was not available so given a much bigger truck, i was just moving a bed and could not go the route I had planned as there is a tunnel with an 11 foot clearance, that in and of itself is not the issue, i waited half an hour since the attendant was busy with the couple arguing over what they wanted to rent, so he did not attend to me until they had decided. I run a hospital, it is called triage. the attendant just sat there while they argued, he could have easily checked me in, told me he was doing me a favor by only charging me what i had reserved like i was supposed to kneel and kiss a ring while they argued. Customer service training is needed this location. I would fire a CSR for less at my clinic.

Lars O. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Super friendly staff and very helpful at this location!

Billie G. 
Rating:
5.0

Customer did not leave a comment.

SARA V. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
4.0

Customer did not leave a comment.

susan A. 
Rating:
5.0

Customer did not leave a comment.

Lindsey M. 
Rating:
5.0

Had to park my vehicle in back of building while renting the truck. Big potholes caused my car to scrape. On the bottom really bad. They should be filled in to prevent damage to customers vehicles

James S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Great service!!

JOANNA D. 
Rating:
5.0

Customer did not leave a comment.

Roy A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jared F. 
Rating:
3.0

The guy working there was extremely rude and unprofessional when I dropped off my truck. I waited inside for 10 min which is no big deal, he then came in and told me he needed the keys and that he had more things to do than sit inside all day. Extremely unprofessional. Sadly, won't be back to this location. There are plenty others to choose from. The experience was good until that moment.

Kristin G. 
Rating:
5.0

Customer did not leave a comment.

Sherri W. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
3.0

Customer did not leave a comment.

Del B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

wanda W. 
Rating:
4.0

Very small location, but fine overall. Didn't deal with anyone in-person.

Kane S. 
Rating:
5.0

Good facility and drop off was very easy.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

everyone was very helpful.

MArvin S. 
Rating:
5.0

Staff was amazing, professional and friendly!

Ryan H. 
Rating:
5.0

Coffee in the morning and Water Bottles in the afternoon. I don't like not being able to call the facility directly. I have to go through the corporate phone menus and when they say to leave your number and they'll call you back in approximately 30 minutes and 30 minutes turns into an hour and 15 minutes. < that's really not cool.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
2.0

Fuel was only at half a tank at pick up. I'm very upset. Took 8 gallons to get fuel gauge to 9/10 full mark. I drove a total of 33 miles.

JOSEPH S. 
Rating:
5.0

Daniel and Danny were very helpful and professional, I had a GREAT experience with this facility.

Evelyn O. 
Rating:
5.0

The gentleman/owner was amazing.

Wendi J. 
Rating:
5.0

As far as picking up a truck or trailer, I would absolutely recommend these guys. The staff are excellent. Would not rent a storage unit there again, however.

Rebecca W. 
Rating:
1.0

I scheduled my pick up for 10:30 AM. I arrived at 10:20 AM Saturday morning to retrieve my truck. The truck was not available. The associate that assisted me said that U-Haul allowed the previous customer to extend the rental thereby delaying my pick up. I was not allowed to pick up my truck until 2:30 PM that day. I had a crew hired to move my things and therefore had to pay for that wasted time. This is inexcusable. I then rented the truck at 2:30 that Saturday, only to be charged for two rental periods between Saturday and Sunday night when I drop the truck off. You can look at my history, I am a frequent U-Haul renter from this location. I would like to know what U-Haul could do to remedy this situation. Can you provide me with a $100 credit? Otherwise I will be giving my money to Home Depot for their rental services. It is a shame to lose me as a customer and I will be certain not to recommend this location or any other U-Haul to friends family or associates. This is not good customer service.

Jessica H. 
Rating:
4.0

Lot is in poor condition with lots of potholes.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Everything from checkin, picking up vehicle, and drop off was great

Jeff L. 
Rating:
5.0

Staff was very knowledgeable, helpful and courteous!

Kristy R. 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Cherie N. 
Rating:
5.0

Customer did not leave a comment.

Lorenza H. 
Rating:
5.0

The wheel straps were a tattered and probably should be replaced. But otherwise useable.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

I was approached by a younger gentleman very friendly and listened in care to what I was saying. Not making me feel unwanted. After listening and being understood he explained to an older gentleman and showed him the issues. They both were kind to me. Moving can be hard on you and you don't know what caused the transition and courtesy goes a long way. I'm grateful to the way I was treated.💗

April A. 
Rating:
3.0

Please repair the hinge on the mirrors

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

LEON H. 
Rating:
1.0

I was overcharged on multiple invoice items, and no one has gotten back with me yet. I am pleased with the equipment, but overall very displeased.

James K. 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

Rochelle W. 
Rating:
5.0

Danny always gives great service. I use this location often.

STEVE E. 
Rating:
3.0

everything worked and the people were helpful and friendly

Bob U. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
3.0

The manager was extremely rude. The yard was packed full of U-Haul trailers and vans - when I ask how to get my car around to pick up the unit he said I should find / make a way. I had to move trailers and stands to barely squeeze my car through. Not the kind of service I would expect from the premier moving and storage rental service.

Morne P. 
Rating:
4.0

I reserved and was promised a truck a month in advance on the date and at the time I requested. A little over a day before picking up the truck I was told they didn't have a truck and was given another pickup location much farther away and much later in the day--unacceptable. I was promised research and a call back--no call back! The next day I called back to find I had been transferred to another location but their timing wouldn't work either. Frustrated I called and finally was assigned this site further away than the original pick up site (extra milage on the truck) but only an hour later than the original request. And finally I got an email of the time and location. Reservation service was terrible. Communication was terrible.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

THe staff was very knowledgeable and friendly when we picked up. We also loved the self-checkin! It was very easy to drop off. We will definitely recommend this location and be a return customer

Jacqueline T. 
Rating:
5.0

Ashley was just awesome! She answered all questions and made sure everything was understood.

Keasha P. 
Rating:
5.0

Customer did not leave a comment.

lloyd B. 
Rating:
4.0

Customer did not leave a comment.

Ladarion S. 
Rating:
5.0

The young lady working on Sunday was incredibly nice and helpful Thank You

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
4.0

The owner and the new guy Patrick were very helpful.

Ryan H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

I use U-Haul Moving and Storage for all of my rental needs.

STEVE E. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

Very friendly and knowledgeable employees! Especially the Return equipment technician!

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Connie D. 
Rating:
4.0

Good service. Easy access. Everything was ready & waiting when I arrived. Got me back on the road, quick & easy.

Dan R. 
Rating:
5.0

Parking in back had some big puddles to get through to get to the parking space. Need to fill these in as a driver had no idea how deep they are if they're filled with water.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
3.0

Clean the trucks after use. We had taco toppings all over the ground on the floor of the cab. And dirty windshield like someone threw a drink on it and it's just stuck.

Shareka S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Timeka T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Have better educated employees ( including the manager) We were told 2 different things about the same subject , were also told we'd receive a credit on our invoice when we returned our rental and upon checking the invoice via email it is not listed or reflected on there at all ! We've rented from U haul in the past without issues but will not rent from this location again or recommend it to anyone.

Roland D. 
Rating:
3.0

No radio. Check engine light. Truck was rough!

Elizabeth F. 
Rating:
5.0

Great customer service. Willing to help and hardly any wait.

sandy C. 
Rating:
5.0

Customer did not leave a comment.

COLIN L. 
Rating:
2.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Provide a picture of where the unit number is located for after hours pick up. It took me a while to figure out what you meant by "top right". I kept looking at the windshield.

John D. 
Rating:
1.0

The two guys at East Ridge U-Haul was rude to me and very unprofessional never will I go to that place again.

ASHLAY C. 
Rating:
4.0

The truck was not pulled out I had to pull out the truck myself. Was charged for using a dolly I never used cause the green tab was broken. I even called to make sure to tell then so we wouldn't get charged and the person on the phone typed the wrong thing on the notes so we got charged for something we didn't even use. I also called and spoke to customer service several times about this issues and haven't heard anything back. If it isn't for the fact that I haul is cheaper then budget and Penske. I probably would of gone somewhere else to rent the truck.

Tamara H. 
Rating:
5.0

Very helpful people, even helped me fix my trailer plug

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

Couldn't get the app to share the location at dropoff after hours. Had to take the key in the next morning.

brenda C. 
Rating:
5.0

Specific what I'm paying I was quoted 1 price online got to store the price was double I don't know if that was the deposit online to hold the truck or what but the total price needs to be quoted at the time of reservation.

TONJUA K. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA J. 
Rating:
5.0

Great job!

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
2.0

Smelled like cigarettes and I'm a non smoker and the truck barley had power to move. It was my first experience with a Uhaul and will be my last. They also never told me to fill it up to half of tank which I didn't use that much and they over charged me for it. Unbelievable

AMANDA D. 
Rating:
5.0

The Attendant was Very Friendly,Helpful and Knowledgable

PHILLIP T. 
Rating:
5.0

N/A

TALMAGE F. 
Rating:
3.0

I wish you guys could prorate the rent amount. I was upset that I had to pay my rent amount for the storage unit for one day. I moved out one day after my due date. Due every 29th. I couldn't move out until Sunday the 30th because of our work schedule. Paying the prorated amount would have been better than paying for a rental that I wouldn't need. Please address this issue. By the way the move out date is wrong on this email.

Jacobo J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerrod J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha L.  |  First Impressions 
Rating:
4.0

Helpful service, and courteous..

Gabriel B.  |  First Impressions 
Rating:
1.0

The man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash

Michael C.  |  Overall Experience 
Rating:
5.0

good servicemen

cynthia w.  |  Overall Experience 
No reviews have been submitted for this location.

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