Customer Reviews for U-Haul Moving & Storage at Los Rios

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Los Rios

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SAM A. on

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Jeffrey C. on

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EVELYN S. on

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Best customer service in all DFW areas. I have been a loyal customer at uhaul for over 30+yrs. This location has the best equipment avail and best customer service from the bottom to manager. Chris is awesome!

JODI T on

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My experience a few years ago was not great. However, Kristopher and his staff have the place in top order. Very friendly, helpful, clean and organized. I`m impressed! Great experience!

SUJIN M. on

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Cathy C. on

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Ron M. on

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Great facility, equipment, and people! Thank you!

susan m. on

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This is the most poorly run UHaul facility. SLOW does not begin to describe the service, as well as unprofessional and unfriendly. We utilize this facility because it is closest to us. That is the only positive thing about this place. They totally ignore the customer when I walk in. I had to seek out help. You have my contact info. Feel free to contact me if you like.

Lori P. on

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gay O. on

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We got end out and on our way. Great service. Have used the Uhaul Los Rios locations many times

Lyron J. on

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the customer service was great

CLARICE P. on

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Austin waited on me. He was condescending, perhaps because I was a woman. I did not appreciate it. The young man that helped me when I checked the trailer back in was VERY nice. Perhaps some training would be helpful for Austin?

Michelle M. on

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Michelle M on

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Extra thanks to Michelle for her follow-up and working with me regarding my complex/picking up at location. Her thoughtfulness was much appreciated!

julie s. on

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I went to the location on Greenville Ave and they reserved me a truck at the los Rios location for pick up immediately. It was extremely fast and easy to get the keys and the office staff was extremely nice. Great experience.

SCOTT H. on

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THANK YOU AGAN.EVERYONE THERE HAS BEEN VERY GOOD AND PROFESSIONAL.I WILL CONTINUE TO USE THIS LOCATION FOR ALL MY NEEDS.

DEMOSHA S. on

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Robert H on

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This is a first time for us renting a storage facility and everyone was so pleasant and helpful!

John P. on

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VIC L. on

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I rent trucks and trailers from U-Haul -Los Rios on a regular basis. I am always treated respectfully and professionally, and the equipment has always been in good working order and clean. My only concern is that the computer system seems to not be updating correctly. It's not unusual for the system to come up with my old address, which I moved from about 5 years ago. Each time my current information is entered, and the majority of the time the system doesn't seem to maintain it. Next time I rent we go through the same process again.

JACOB M. on

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Peter L. on

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Wish the trunk could be cleaner. The windshield was cover with bugs. Hence, it was not clear to drive.

Barbara L. on

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Great service. Thank you!

HARRY H. on

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Kelli and Jeremy expedited my un-scheduled trailer rental, as they always do. These are two excellent employees and very nice individuals. Treat them well!

ALLEN S. on

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We got the newest truck but it has a design flaw. The step when you get out is covered in non skid paper and it catches on the back of your leg and scratches you just above the ankle it happened all 3 times I got out and happened to both my dad and my sister as they got out on passenger side. It was a beautiful new truck but the skid paper does not need to be on the side as the step is to narrow and you slide your foot of as you slide down naturally and the paper scars you. This uhaul location has the best staff and most efficient process for renting and returning I just thought this might help as I promise this will happen to anyone that gets out on either side and if you have on shorts or just ankle socks it burns alot. Please feel free to call me 469.345.0062 if you don't understand what I mean.

Christopher B. on

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dan s. on

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Fareed S. on

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Tim A. on

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joe f. on

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RICHARD D. on

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Best uhaul store of all i have rented from every employee is friendly and helpful hope every time i need trailor they have what i need

Alyssa R. on

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rudy g. on

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HARRY H. on

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All staff are very friendly, efficient and quick. Great job!

CLINTON L. on

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Derek T. on

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TOM K. on

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good job guys !!

Jessica U. on

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The owner/manager who helped me was awesome. He helped me make sure I had the right truck with the right equipment and was so helpful. Much more than U-Haul actual customer service over the phone, they only cared about making a sale. Thank you so much!!!!

Idrees H. on

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The staff was very unfriendly and not helpful at all. I would not recommend this place to any one and I am just not a happy customer.

PATRICK D. on

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DAN M. on

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robert c. on

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Phillip H. on

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Donna L. on

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Great customer service was referred to this location by my son he was right there very quick and definitely want to take care of their customers. Will definitely use this location again??

GREGORY P. on

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TRACY L. on

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I rented a uhaul Truck from Alma and Parker 5 Mins from where I needed it. The day of the move I show up at the time I was supposed to 12:30 I had movers I was paying by the hour at my house and they informed me that I now needed to go to Los Rios location 20 Minutes away???? They said they sent me a text so I looked and one was sent at 12:08 WTH I was charged by the mile so they made an extra 22 miles on me.. When I called to complain I was told a supervisor would call me back and I have yet to here from anyone.. Big bait and switch.. I will never use them again Nor will my friends..They cost me alot of extra $$$$

VIC L. on

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I rent trucks and trailers from U-Haul-Los Rios on a regular basis. I am always treated respectfully and professionally. The equipment has always been clean and available. I recommend this location to friends whenever they are have the need.

HARLAND H. on

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William T. on

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Lyell N. on

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Gregory T. on

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Fast, friendly and professional!

GARY B. on

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The truck was excellent, but the tow dolly had some problems. one safety chain came off after 30 miles, one safety strap had a 3 to four in tear inch tear in it. And the other tow strap had been in such a bind that it took me twenty minutes to unwind it.

DONNIE L. on

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Improve online reservation and communication of equipment location. Showed up at wrong location. New location cancelled order and readily provided equipment needed. Thanks....

Cameron B. on

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The employees worked 30+ minutes in order to get my truck to power the trailer's lights. They worked until the problem was solved and got me on the road

tim l. on

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DAVID G. on

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Excellent service and very attentive staff who met my needs promptly

ALLEY Z. on

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donna W. on

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Check the truck. The key would not turn unless the brake was engaged fully. Truck drives like a tank. Otherwise all OK.

TOM K. on

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You are already doing it !

MARGARET A. on

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Excellent. Easy, professional, nice and friendly, helpful, fast, efficient. I'll be renting more often, now I know how quick and efficient this location makes the process. Thank you~

ed l. on

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Kris was gone beyond his expectations to assisted what I need

MARY C. on

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Nothing. Just keep giving the awesome experience you have been giving.

Victoria B. on

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Victoria B. on

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CARLOS C. on

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Everything was great.

ken k. on

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After redoing the computer screens several times, the employee successfully enter my order correctly. The only surprise was a five dollar cleaning adder at the end of the contract. I had the 5X8 open trailer for two hours on a beautiful day.

Doug T. on

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bob r. on

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The only place I rent Uhauls from in Dallas

ANDREW B. on

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The building is clean. The staff is very helpful and friendly.

Brandon M. on

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Jay W. on

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Everyone from the front desk woman to the young man that helped me hook up the trailer Sunday to the gentlemen that unhooked it Monday was very friendly and everything was fast - THANK YOU!

mike c. on

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Very happy it was open on Sunday which was absolutely the most convenient day for me to do this move work, transferring a purchase from the previous owner to my residence.

ingrid g. on

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JESSE G. on

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Christopher N. on

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Steven K. on

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Initial check in took a little longer than I thought it should have, not the process just waiting for someone to acknowledge my presence.

Sammye F. on

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Grant A. on

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Trailer ready at time requested. No problems with equipment, personnel, or reservations. I've rented here before and I certainly will again.

JAMIL Z. on

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edward l. on

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The only U-Haul place in Plano I will use.

GEORGE S. on

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Trina S on

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Easy to speak with on the phone and when we arrived as well. Pat Savarese

Chris S. on

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Customer service was great, truck was ready for me when I got there and was in good shape - overall this was an outstanding experience today.

Jon M. on

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David Z. on

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Great customer service at both pickup and drop off location. Initial pickup location was changed which had us travelling over 20 minutes more than expected. Drop off location was changed but corrected at the new pickup location. When we contacted Olivia to correct she said we had to call and fix it. The assistant at the Los Rios location was able to correct.

ABDUL M. on

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Charles L. on

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James W. on

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ruthie g. on

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Everything was fine!

Matthew S. on

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Dale A. on

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Lee T. on

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DAVID W. on

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everyone was pleasant and check out and check in went smoothly

james h. on

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CHARLIE L. on

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Van had a strong smell of smoke. But I understand it's not a non-smoking vehicle. Attendants at facility are outstanding. In and out in minutes.

ROBERT H. on

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Excellent experience all around!

TOM B. on

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Angela H. on

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As always, this location has it's act together. Fast, efficient and pleasant. Perfect!

Jeff W. on

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Great all around experience! Fast, friendly, easy with nice, new,clean equipment! Thank you, Jeff

Debbie J. on

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The guys that helped were pleasant and offered advice to help us w our dreadful chore. Very helpful huys

JAMES C. on

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Everyone was polite, professional and the process to check out a van at the last minute was exceptionally easy. For someone who was having a bad day, this turned everything around. Exceptionally great service. My contract # was: U-Haul Contract 81380208. Thanks.

Barry W. on

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RICK P. on

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JOHN G on

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Trying to change website password, by the time verification code arrives it is no longer good. I`ve had no other website verification codes take so LONG to arrive!

ELIAS C. on

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CHRISTIAN S on

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Best Uhaul in Dallas by far. EXCELLENT service and knowledgeable staff. Definitely will recommend.

Mitchell D on

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Great service

barry l on

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Outstanding

Sharon L on

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STAFF WAS VERY HELPFUL. I`VE USED THIS FACILITY BEFORE AND WAS VERY HAPPY WITH THEM.

wendel d on

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Your facility was wonderful. Your staff was extremely helpful. Thank you so much.

barbara h on

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The staff was great and very helpful. The unit was brand new.

maurice l on

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Kris and his staff always do a great job with providing outstanding customer service . Andy helped me yesterday and did an awesome job!

janet f on

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Kris was very helpful, courteous, patient, explained security and everything in great detail.

linda j on

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1.Facility was understaffed. 2.I cant`t find my account unless I go thru your welcome email link.

David S on

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Chris the manager is a pleasure to work with.

doug d on

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Just not sure how to pay for the facility I rented.

Sheila W on

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Costs were higher than other facilities, but location was good. Carts to transport storage items were not as quality as other facilities, loud and less maneuverable.

MARIE C on

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Excellent

Rosemary L on

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All staf very helpful.

MICHAEL E on

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Nice management.

baltazar r on

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It all good thank you

NICOLE F on

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The staff is always great and will go out of their way to make sure you have what you need.

MELINDA M on

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very helpful during checkout

SID S on

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Ashley andthe crew were very curteous and professional inspite of being very busy location. Through the time I had the storage unit, they ensured I was given the best of experienece. Loved the crew.

RANDALL S on

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Great staff! Thanks for all of your help

Albert K on

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the facility and staff have been so helpful during the time we have used their location.

KAREN C on

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I was concerned with the sturdiness of the U-boxes:the metal underpinnings look like they get bent from the forklifts. High praise for Kristopher King and his team at the Los Rios location!

DANIELLE H on

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loading/unloading items was awful a hassle. Dock blocked w/ trucks we can`t get in. almost been hit by staff 4xs w/ 2 in 3 hrs the day we moved out who`re looking BEHIND, but vehicle moving FORWARD!

TYLER P on

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My biggest concern with your facility is the staff. I waited for over half an hour in the store twice just for someone to walk in and greet me.

RANDALL S on

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The new addition will add even more selection for your customers

KAREN C on

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Could not have asked for any better customer service! One suggestion: have the U-boxes under some sort of shade structure while the customers are packing up. Thank You!

CHRIS M on

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Professional staff, clean environment.

SHERRY T on

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I never had any problem getting in or out of the facility. It was well lit and well maintained. The staff were friendly and competent.

FRED A on

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Long lines, poor parking, very slow to clear returned vehicles trucks, trailers lead to difficulty entering the store and accessing storage.

JIM Y on

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N?A

ERIC B on

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Best storage facility I have been to. I will be a repeat customer. Kris King is friendly and helpful.

DEBBIE M on

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Excellent experience! Customer support is supreme! I am a repeat customer and won`t go anywhere else.

Steven G on

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The video showed two bolts to hold the door closed but mine had no bolts and the employee didn`t know anything about them.

ALLA T on

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kristopher is an excellent manager, keeps the facility run very well, takes good care of the property and customers, thank you !

DEBBIE M on

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I have been a frequent customer at this location and just love it. The staff is always so friendly, helpful professional. They want you to be happy and will work to make that happen.

CHRISTOPHER M on

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Very impressed, far beyond any rinky dink facility that is out there. I`ve never seen a more professional setup.

BJ H on

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Very good

MARIAN M on

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People were very friendly and helpful.

QUINCY P on

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i like to thank stephen booth he was very helpful and quick...

CINDY F on

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Awesome...Kelly was terrific with helping me get settled in. Love the facility 128522

DAVID C on

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Prompt service. On-line account was convenient.

MELANIE B on

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Everything was great!

Whitney B on

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Five stars!!

DANIEL P on

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The facility was clean, but there was a water leak in the ceiling of my unit. The contents were protected, so there was no damage. everything else was fine.

RAFAEL E on

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Very good services, tks.

DIANE L on

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When I moved my stuff it was explained to me that any access to the unit outside of business hours would be subject to a fee. I wish the evening hours were extendd to 8:30 or 9:00 pm.

NATALIE A on

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Service was good. Storage rental was pricey.

NATALIE A on

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Service was good. Storage rental was pricey.

TONG-TSING L on

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very pleasing experience with your facility.

ASHLEY M on

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Kris King was very helpful and great to work with! He deserves a raise and a week paid vacation!

MICHAEL D on

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Outstanding service by the employees!

MARY V on

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The security system is great! I would have loved to have the after hours access explained though.

LASHON C on

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Staff seemed unhappy.

DENA B on

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Overall experience was good. Thank you

PATSY R on

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They were very helpful anytime I needed assistance or had questions about anything.

JESSICA H on

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The staff was very friendly and helpfull

BIRUK T on

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I have not but excellent experience that place

KAREN H on

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Veru friendly staff..clean and easily accessible facility. Highly recommend this place to others.

LACOYA G on

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I liked how the facility was clean and is in a very good location. The staff was very helpful. Keep up the good work!

ASHLEY M on

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Kristopher King was extremely helpful, and very nice! Great employee!

THOMAS D on

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A good experience, clean and professionally run.

ROBERT H on

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Efficient and professional.

MARIE C on

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A very good experience with staff they were helpful and cheer full.

ROBERT B on

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moved out 6-23 not 7-1

GLENN J on

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very nice and secure

JESSIE C on

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No complaints. Good Job.

CHARMON D on

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The facilities level of service was very good. I was able to get a storage unit easily.

JOSEPH J on

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The girl that checked us in was nice, sweet and courteous and helpful. Definitely a good experience.

DEANY H on

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Staff very helpful and friendly. Great service.

ROBERT H on

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The onsite manager was always rude. He yelled at me and told me there was nothing he could do to resolve a problem I had.

ARNO A on

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Moved out of the unit and the man working that afternoon cancelled my payments in no time.

JOHN C on

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Chris was very helpful to me through the whole process. He deserves a big raise.

ELIZABETH D on

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Not enough office help. Long wait time. But everyone was very nice!

DENNIS K on

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Cardreaded needs some improvement. It is better with only one reader, second reader to open door was a PAIN in the ---.

WILLIAM L on

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Kris was helpful friendly and attentive to my needs. An effecient and pleasureable transaction.

LINDA R on

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The staff were very helpful, and answered all my questions. I will definitely use again.

LANNA R on

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Very efficient personnel and easy to work with.

KDON S on

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First time using uhaul services, I have had some frustrating issues with uhaul, however the GM and his staff at this location were, helpful and knowledgeable I did not want to argue.

ROBERT E on

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Staff is always friendly and helpful

BILL D on

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helpful,freindly

RIZWAN K on

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Overall experience is good. Only thing that I don`t like is the rent increase that often.

THOMAS B on

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You cancelled my contract at the end of November, but billed me for December rental anyway.

DEBBIE M on

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Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.

GREGORY N on

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Overall experience was very good. Associates were friendly and helpful and professional.

MICHELE B on

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Very friendly and helpful.

KAY W on

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. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access

ROBERT B on

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We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.

LATASHA A on

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Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!

RAYMOND H on

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Everything was good.

DANIEL O on

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This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.

MATTHEW S on

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Excellent

MELVIN W on

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The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.

JAMES S on

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At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.

JEFF T on

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We`ll staffed, well trained, nice facilities and great security.

DONNA H on

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The staff were very friendly and helpful

VALENCIA W on

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Excellent customer service.

SHELLY S on

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The staff has been super helpful!

TERESA K on

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I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.

JOE B on

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Staff was great to work with. Always polite and helpful. Thanks

NIKUNJ K on

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Highly recommended

EVELYN F on

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I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.

JOHN A on

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We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.

CHRISTINA R on

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Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!

CHUNG H on

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Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.

STEPHEN S on

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Great experience and felt safe and secure using Uhaul at Los rios location.

QUY N on

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excellent service and friendly. thank you

DANNY C on

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Extremely poor customer service. The staff walked away from us 3 times during a transaction

NICOLE C on

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Two of your workers were horrible. One walked off and one didn`t know what he was doing.

JOHN BRANTLY B on

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Very friendly and cooperative staff

ROXANNE L on

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I

DANIEL S on

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should have 24 hour acces without paying extra

GLOBAL H on

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We were very satisfied with this facility. Would definitely rent there again.

SHEILA H on

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Everyone was/is very courtesy helpful. I

LATOYA W on

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Outstanding customer service provided by Scott and Daniel! Thank you, Uhaul!

DOUGLAS R on

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NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY

DAVID S on

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I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet

BARBARA B on

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The office staff were very helpful and friendly. :

ROBERT P on

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Level of service was very good.

HUBERT M on

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Except for the cost of renting. Everything else was just great. Thank you

VICTORIA H on

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Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.

ANTHONY A on

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The manager is very kind and very approachable. Infact all the workers were very helpful .

DAVID P on

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This was the only U-Haul facility that was perfect.

DAVID P on

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This was the only U-Haul facility that was perfect.

ERIC F on

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Employees were very helpful! Great experience!

CLARENCE B on

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The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.

BRUCE W on

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My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.

DAVID T on

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The manager is great and I would still be at facility if I wasn`t relocating.

DAVID W on

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They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.

KEYVEN L on

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The level of service was excellent and the staff was very courteous.

CRAIG S on

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Incompetence in record keeping drove me and others up the wall.

BOBBY C on

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Very good

ROBERT M on

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There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved. Truck worked well.

ROMONIA W on

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I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.

RUSSELL T on

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Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.

LEONARD P on

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We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.

EARNEST H on

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Computer system crashed while completing paperwork

ROSEMARY L on

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I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.

LEANNE R on

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n/a

TAILEAH H on

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Great!

MATT B on

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Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.

VIKRAM G on

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Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!

JOHNATHAN J on

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JORDAN P on

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Good service.

STACY G on

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Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.

DINAH B on

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Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.

MARGARET B on

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would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups

JOHN V on

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Staff were always helpful and polite even when they were swamped with customers!

PAMELA B on

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very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion

MARIANNA S on

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Everyone was vey anxious to be helpful and all provided excellent service

ALAN N on

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The manager was very helpful friendly.

VIKRAM G on

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Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.

SABINA A on

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very pleased

RANDALL S on

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When we went to move out we found the roof had been leaking and damaged four boxes

ALAN N on

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We were very pleased with your facility and personnel. Thanks.

JOSEPH M on

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It would be nice if access was extended to 8 PM during the week.

NANCY S on

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the staff was great, and I want to thank them for the service

JOSEPH S on

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Very helpful

RANEY T on

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Good experience

JAMES B on

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Very good service and clean facility. Everyone was knowledgable and helpful.

BRENDA F on

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The manager and crew at the location are super nice.

DIANE B on

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This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.

ROSEMARY W on

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i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.

JULIE W on

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Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.

MARIJANE L on

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Was very pleased

CHRISTY R on

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Very friendly and accommodating!

TIM H on

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I have used this facility extensively the last 2 months. A+ rating.

BRIANNE B on

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Fast and easy. Great customer service and great facilities!

SEVERO D on

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your staff were very friendly and assisted us in every way. i was very impressed!!

NAVEEN M on

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After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.

DANI W on

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Had trouble with after hours admit but the staff was always helpful!

WILLIAM T on

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Very satisfied with our storage experience and would gladly rent here again when we have the need for it.

DANNY C on

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Very good service.

ROLLIN H on

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Everything was perfect with my storage.

REBECCA E on

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One of the best

CHAO-WEI L on

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Friendly staff, very helpful

TIM H on

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1st class in every way.

JENNIFER T on

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Everything was great, staff was super helpful!

JERRY S on

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Very pleased with the whole experience.

SABINA A on

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I am very pleased with the service and the cost of renting a storage unit

ROCHELLE H on

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Pleasant and helpful staff.

CHRISTIN D on

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I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.

FRED A on

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Vehicles completely blocked loading ramp.

GRACE L on

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Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!

WILLIAM R on

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Would like to have had 10 x 15 or 10 x 20 available.

MIKE K on

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All employees at this facility that I dealt with were very helpful and friendly.

JENNIFER S on

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very professional!

JENNY M on

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Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!

KATIE Q on

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I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.

JANE T on

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I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.

LEON B on

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Very plesant staff and a most clean facility.

JUSTIN C on

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Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.

WILEY K on

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The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.

LAURA T on

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NA

MATT B on

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Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!

MICHELLE S on

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Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?

KAREN C on

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The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.

CHARLOTTE B on

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Chedwick went beyond and above in helping.

LIZA P on

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Easy, convenient, professional, courteous and affordable! Great experience.

BRET V on

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Friendly staff clean facility.

RICHARD A. P on

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Answered in questions above!

GAYLE G on

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Great experience

PATRICIA K on

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The employees were always helpful.

TRAMAUL L on

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To the manager...Thanks again man

TERESA K on

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Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.

BRENDA P on

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Great service. Thank you!

JEANETTE H on

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Thank you Sean. You are awesome!!

JEANETTE H on

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Thank you, Sean for all of your help getting us squared away. You are the best!!

DANIELLE T on

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Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.

JENNY M on

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Clean Nice.

ROBERT B on

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you`re welcome

RICHARD S on

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Ashley is really helpful.

JASON M on

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n/a

PATRICK B on

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Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.

ROBERT P on

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Clean, safe facility. Easy access

SCOTT S on

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great beginning

DONNA M on

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We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.

GRAY H on

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Staff was courteous and patient.

CYNTHIA C on

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Thanks for the excellent experience!!

PAUL G on

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Everything worked as expected.

SEVN M on

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Very helpful service.

EUNICE L on

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We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.

STEPHANIE F on

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Very friendly and helpful getting my new storage account set up.

DANNI W on

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Great!

ROBERT P on

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Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.

JAY B on

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It was very smooth. I was well informed and taken care of when we arrived.

KAPPIE P on

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See above

GAYLE G on

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Great service and friendly

RICHARD S on

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Ashley is great!

ELIZABETH D on

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There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.

YELENA K on

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great service

MIKE K on

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VERY frisndly and helpful syaff

LEONARD P on

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We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.

NATHAN B on

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I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.

ANGELINE J on

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The employees were very friendly! The location felt very safe entering after dark.

ATHRUR C on

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Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.

LUANNE B on

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Could have longer hours for access

CAROL F on

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My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.

CRAIG R on

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The local manager was most helpful in resolving a billing issue and rental agreement modification.

JACK H on

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Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.