Customer Reviews for U-Haul Moving & Storage at Los Rios

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Los Rios

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robert c. on

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the only reason i scored the location as poor is that i live in Mesquite, Tx and have a u-haul location 2 miles from my house. to get the rental trailer, i had to drive 30 miles to plano, tx.

ROBERT W. on

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DAN C. on

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Mitchell D on

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Great service

susan s. on

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Wayne P. on

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THOMAS G. on

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This is now my 'go-to' U-haul location for trailers. I wish their was a way for me to afford to use your trucks to deliver my product but the $1/mi (with gas) is more than common carrier freight.

LARRY T. on

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Very expensive and they nickel and dime you to death which at the end of the day no service at all.

L. David B. on

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Lyron J. on

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They need to ask the customer if they're paying credit or cash before they start paying for the rental other than that everything was good

juan r. on

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MIKE I. on

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CHARLETTE G. on

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location is busy on weekends and each visit its understaffed or personnel in training. Start of work should be Monday until the weekend which they should be better.

Janet J. on

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KAITLYN W. on

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TAYLOR B. on

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10 out of 10. Taylor really is a professional. Absolutely should give that guy a raise!

AJ H. on

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David A. on

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Very clean and well maintained and lots of options

JOON L. on

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4th time renting from this location and all the crews are very friendly excellent customer service~ 10 out of 10 plus~

Richard P. on

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VIC L. on

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U-Haul in East Plano is my "Go To" place when I need a truck or trailer. The only issues I have had were with the computer system when renting. Seems like it needs an upgrade.

Thomas G. on

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VIC L. on

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robert s. on

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barry l on

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Outstanding

barry m. on

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great

Sharon L on

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STAFF WAS VERY HELPFUL. I`VE USED THIS FACILITY BEFORE AND WAS VERY HAPPY WITH THEM.

Wade H. on

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Quick and easy rental - friendly staff! A+

John A. on

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L. David B. on

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Deborah J S. on

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Shasta was very friendly and knowledgeable. Thanks!

MUSLEH F. on

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Overall 100 out of 100. There is nothing you can improve.

ellen f. on

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Professional, knowledgeable, courteous and extremely helpful customer service. I will return as well as recommend others to the Los Rios location of U-Haul.

DANIEL P. on

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The staff was very accomodating and helpful. It was a great way to start a day of moving hurt. Thank you guys!!!

Jessica S. on

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ZOHAIB M. on

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jason h. on

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DERONDA J. on

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Sat for 10 minutes waiting for the trailer I was dropping off to be moved so that I could leave. Employees walked off & didn't return, so my son got out & moved it.

ANDY T. on

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Good Job

DAVID L. on

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I was told that my truck(1999 F150) was not heavy enough to tow ur trailer, but they rented a very Similar GMC truck to me? I've pulled that same type of trailer before with no problem, it must be about the money. TKS

David D. on

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William W. on

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They were the only storage facility in the area that were willing to accommodate the c-can that I had to have parked there overnight. Truly saved me from a potentially sticky situation moving wise. A+ Guys, great job Jeremy. The moving truck also worked out perfectly.

Dennis W. on

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Staff was very friendly and they explained everything very thoroughly.

MIKE I. on

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Derek B. on

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Tom C. on

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steven r. on

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Deany H. on

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Great service at this location

Jim G. on

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Quick easy rental and drop off

Charlie P. on

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virdie m. on

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I have rented in the past and never really had a problem before and just took the experience for granted. This time I had a battery issue and it was taken care of in such a positive manner. Everyone was great and I could not have been more pleased.

William B. on

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I checked in online before coming but the data did not appear on the store's computer. That was frustrating, but the representative handled it apologetically and completed my transaction very quickly.

Stephen T. on

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Betty F. on

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The vehicle I rented appeared to maybe need a tune up. It ran fine normally but had some misfiring and valve knocking going up hills

KENNETH T. on

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The staff was friendly and on the ball, both picking up and dropping off the rental. The moving pads were clean, not torn, and ready for us. The overall process of checking in and checking out went smoothly. Good team of people.

Vic L. on

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VIC L. on

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Jung B. on

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Should give some credit/refund for filling fuel more than original mark.

DUNG N. on

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Kimberly W. on

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I have never been treated so rudely. I was bother to the representative at both locations. I find it appalling that the uHaul brand would allow such dismissive and unfriendly people to work for them. In Austin I was met with indeference and dismissal. Then in Plano I said thank you and was ignored by the male unhooking my trailer. Truly pathetic service!

Lisa W. on

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Nothing really for you but I tried to fill up the truck at the Valero gas station next door and the gas kept spilling out of the tank so I gave up and paid the extra charge :( Everything else was absolutely fantastic. Thanks

Connie C. on

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The gentleman that helped me was fantastic!!! He made all the difference!

Jeff P. on

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Give discounts for police officers, service men and women, firefighters, and teachers

Fawn H. on

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I made my reservation online, which was simple and even offered suggestions/upselling options. Once I arrived to the facility, it was very clean, organized, and bright. The staff members were friendly and informative from the young man who assisted me at the counter to Jeremy, the young man gave me tips about my truck. The process was quick. I would definitely use this facility again for my U-Haul needs.

Hyun L. on

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this is my multiple times visiting this Uhaul place its just excellent~~

LAUREN S. on

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Artem Z. on

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Austin did a great job providing the highest quality of customer service.

Zohaib M. on

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The crew and staff here are awesome!

BERRY W. on

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when I arrived it was all ready and clean condition. very professional service .. Even on the return procedure was excellent , quick and professional Thanks

David D. on

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SAMANTHA F. on

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No improvements needed! I arrived later than I planned, fairly close to closing time actually. Andy Dominguez was fantastic! Never made me feel rushed and even was understanding when I had to run home to get the hitch and ball that I forgot. Very impressed with customer service! This is my 2nd time to rent a trailer from this location and both times were great. Super easy rental process. Again, Andy was awesome!!!

Neyse H. on

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Great joB!!!!

Baltazar R. on

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Jade R. on

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JERRY S. on

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I have used my local 14th st/Los Rios location half a dozen times in the last three years, and the service is great!

Navjit B. on

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estera m. on

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DANIEL O. on

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MICHAEL L. on

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I did not encounter any issues with the vehicle return process. However, I believe that the associate or employee who assisted me was very lazy at his job. When I signed up for a storage unit, the associate issues me a storage unit in the second floor and farthest from the elevator. When I asked for one that was closer, he said there he didn't know how to search for one. But his boss said,"... of course you do you just have to run a search." "Andy" was to lazy to search for one so was given a map and I ran specific storage unit numbers to look up rather than him making suggestions.

wendel d on

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Your facility was wonderful. Your staff was extremely helpful. Thank you so much.

VALERIE C. on

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Always great service

Tammy Z. on

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the people were helpful and friendly

Maurice L. on

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Kris and the rest of the crew always do a great job. Keep up the good work!!!

Brian A. on

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Everyone was very polite and helpful.

GEONTE R. on

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steven p. on

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Not a thing---great people to work with!

Trent W. on

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Great customer experience

Stanley H. on

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Superior service!!

richar r. on

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Pick up and return services were expedient and painless! Awesome job done!

evelyn m. on

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barbara h on

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The staff was great and very helpful. The unit was brand new.

Jason C. on

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maurice l on

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Kris and his staff always do a great job with providing outstanding customer service . Andy helped me yesterday and did an awesome job!

Andy S. on

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The original lady that took my reservation put the wrong address where I was to drop off the load. The guy where I picked it up didn't catch it even though I gave him my Drivers License. Once he realized they put my wrong address and after 25 minutes of him being on the phone to correct it, he said I'd need to call a 1800 number to get it corrected. Why should I have to call if they both made the mistake? This was frustrating because I was running late and now would be even later bc I would need to call and fix their mistakes.

HUMBERTO L. on

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janet f on

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Kris was very helpful, courteous, patient, explained security and everything in great detail.

Steve G. on

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of course I would like to pay less per mile, but it is what it is. The place was very clean, Austin Stratton was very helpful, supper nice. Steve

Steven T. on

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i do not recommend stuff

J Donald S. on

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Large, well stocked, well staffed location. Staff was very helpful. We purchased more boxes and packing supplies than we needed. We returned the excess and full credit was quickly granted.

Javier D. on

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John S. on

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Catherine T. on

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steve r. on

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Stan R. on

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Glenn T. on

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DONALD C. on

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Friendly crew and a large well stocked location A+++

Sherri C. on

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The person who checked us in was extremely thorough and knowledgeable

ED M. on

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Price was better going back to Dallas area. Cost from Dallas to nm was double the cost. I will invest in getting my own trailer before I rent again from Uhaul.

Josh G. on

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john r. on

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SCOTT S. on

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Please ask me to comment/rate after I see my final bill, this time! Thanks!

Richard W. on

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The staff here was awesome keep it up guys.

Ken B. on

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Paul R. on

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John C. on

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The manager went the extra mile and fixed a blown fuse in my truck. Very happy with the service. Thanks.

JANET L. on

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linda j on

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1.Facility was understaffed. 2.I cant`t find my account unless I go thru your welcome email link.

Jeff W. on

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Online check in was smooth and really made pickup quick. Kellie was professional and friendly.

sarah m. on

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The truck was unsafe . It did not have a working horn, the seat belts did not send type, the blinker was out. The mechanical shape was poor. I did however receive great service from the employees.

Jacquelyn H. on

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stephen k. on

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on a scale of 1 to 10 I give it a 12

MAZIN A. on

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dammion c. on

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Uhaul staff was very professional,yet at the same time made us feel at home.

SHAFEEQ N. on

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Gerald C. on

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no complaints.

Jennie B. on

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No improvement the truck are Ford Machine which is great and safe, I felt safe in this truck all the way from texas to california and i will use U haul again Merry Christmas to U Haul and thank u fir helping me in this transition of moving ???????

REINHARD R. on

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bryan c. on

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gina f. on

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Well I had a hard time get in the car unchained from the trailer but that was just the tension on the chain had gotten folded up in itself and dumb if they had to put the chain on so tight it would've came off I had to cut that with a grander but not a big deal they did not worry about the cost of the chain or anything like that so everything was A good everything was good other than bad and really nice service thank you

ethan s. on

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Scott H. on

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I created an account for faster check in but it didnt save the information and had to go through it with the facility. If you are going to have this then make it work. Was very frustrating....

DEBBIE R. on

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The best Uhaul location around. They go above and beyond in their customer service!

janet l. on

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Yancy F. on

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James C. on

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A great rental experience. Friendly and helpful staff, easy pickup and return, and a very solid vehicle.

Jerome M. on

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Robert J. on

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joanne c. on

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brett t. on

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Excellent customer service. The staff was great. Everything I rent at uhaul is top notch. Great company.

greg e. on

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This was not the location i was supposed to get my rental from. The truck i rented wasn't returned and the location that I originally rented from didn't even call me. Had to rearrange the rental once I got to the first place. Los Rios location was good though. Your website is terrible, tried to register as a user, never could get that done. Also has stale phone numbers, i called a number that wasn't even a Uhaul rental location.

Stephen O. on

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Absolutely nothing!

Steven G. on

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Am okey with you guys

CHAD B. on

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Customer service was awesome. The person that helped me (I think his name was Jeremy) was very helpful and professional.

David S on

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Chris the manager is a pleasure to work with.

JANICE M. on

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Maurice L. on

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Keep up the great work!! Staff is always very helpful and professional

Darrell R. on

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First, U-Haul sent me to the wrong location...got to the address sent, and it was CLOSED! Good move! Then I rush to the other location ...and then stood and waited in the office for no less than 15 minutes ... there was not a single U-Haul employee to be found... went to the shop, no one, outside ... no one. I could have robbed the place blind ... then two "dudes" come riding in on their little Segway's --- circling around the parking lot ... clearly having a good time.... Would dump the Segway's --- would seem to be a bit dangerous and clearly distracting. All in all, a HORRIBLE U-Haul experience.

Dwaine F. on

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Jeff L. on

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DANIEL B. on

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Dan T. on

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they are treat custumer kink of cheated about the gas .I loss about 15 dollars of gas because the owner of this place told me different in the policy how to return the truck with full of gas tank and when I check out only 3/4 of the gas .I fell being cheated.

hoan N. on

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RANDALL P. on

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pat n. on

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DONNA D. on

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You might try not overcharging people. I was charged $213.70 for a 24 hour rental van. According to the receipt I was given, I only owed $107.04 I will never do business with U-Haul again. The trust is gone. Good bye.

Christopher F. on

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CHARLES K. on

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Daniel M. on

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Nice trailer. Friendly/competent employees. Reasonable prices. Rock on!

Virginia T. on

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Very helpful and friendly staff.

DORA P. on

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TOD L. on

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I have used this particular U-Haul location on numerous occasions. Besides the fact that it is convenient to where I live, they do a great job taking care of their customers. They have a lot of equipment and the employees are very cordial and friendly. I enjoy my experience every time I rent with U-Haul of East Plano on Los Rios.

Sherry D. on

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Gerry S. on

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Tony R. on

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All your staff at this location were great. Very helpful, knowledgable and professional. Keep up the great work and awesome customer experience. You have a great team there! Thanks Tony.

DENA B. on

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Michael L. on

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Very friendly, very helpful. Knew exactly what I needed and helped me through the process. Thank you!

brenton e. on

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great.. had exactly what I needed.. price was fair; check-out was easy, and a overall great experience

CHRIS D. on

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U-Haul always provides us with great service!

Doug S. on

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Your website is misleading and I was given misleading information on the price of my rental. I ended up paying more than I thought so improbably would not rent from you in the same situation.

barbara s. on

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i reeally like my sales lady she was awesome. I dont remember her name but she was very accomdating

Dana W. on

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Jesse C. on

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doug d on

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Just not sure how to pay for the facility I rented.

sally s. on

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JANA L. on

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Checked in on line, but don't see the advantage in this. Due to 7 people arriving at once , I still waited behind those without even a reservation.

HARRY H. on

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Very pleased with the customer service. I use this rental frequently and remain delighted with the personal service and professionalism of the staff and management. This is a great location!!

Debbie R. on

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I have serious health conditions and even though the location was close by they offered to pick it up for me. Service like that is unheard of theses days!

jodi g. on

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This truck was terrible. I thought it was not going to start and leave me stranded. The drivers door did not close all the way and as I was driving I could see out of the top of the door seal.

Reginald D. on

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Staff friendly and courteous Good experience

dave j. on

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hilary m. on

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STEVE P. on

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Stephen B. was extremely helpful at both of my visits. He went out of his way to make my rental as easy and painfree as possible. I drive past 3 other uhaul locations because of his customer service

Dindial D. on

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Wesley A. on

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Thomas G. on

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The trailer was just old and the outside was dirty but the inside was cleaned out and OK. It had a PA license plate so it is quite a way from home. The main problem for my truck was was that it was heavy!

Matthew M. on

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Have the appropriate vehicle, or at least give the vehicle at the rate of the vehicle that was reserved. They didn't have the vehicle I reserved!

Paul F. on

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Sheila W on

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Costs were higher than other facilities, but location was good. Carts to transport storage items were not as quality as other facilities, loud and less maneuverable.

Eric S. on

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Russ was very helpful

Marcel M. on

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David M. on

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CHAD D. on

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Very fast and courteous.

Carlos R. on

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Russ was amazing.

Paul S. on

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I prefilled out the rental agreement and provided all the info. When I got to the store I had to provide the I formation again.can't Uhaul get a system that works. It seems like I did the work twice because Uhaul can't fix their system.

FRANK G. on

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Jonathan was very helpful and quick. Pleaee thank him

RAYVON H. on

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Fast service in and out! Same on return. Thanks! RH

jack l. on

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Pretty good as they are right now

Joseph W. on

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naeemah s. on

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None

Scott P. on

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William H. on

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Ron S. on

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Karl-Henry M. on

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Great! No issues, everything went well.

Lillian H. on

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I have rented UHaul several times at this location and each time I have a very good experienced with the services. Very easy check in and check out....nice staffs. Enjoy the services... Thank you

Joseph P. on

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The Los Rios location was excellent and very professionally managed. My original reservation was for the 2716 K Ave b, Plano, TX 75074 location. I arrived at 3:30pm at the K Ave location on Nov 4th and it was closed. No call to alert me of this! The Los Rios location saved the day. This rental was essential to aid in the transport of items for a non-profit event to benefit individuals with special needs and intellectual disabilities. It was a lot more than just a trailer rental. K Ave will never receive anymore business from me. Thanks a ton Los Rios.

Don F. on

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Chris N. on

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DENA B. on

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Nelson F. on

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HORACE W. on

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Drop off location is excellent and professional.

Larry M. on

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Could not go one way....had to bring trailer back...very inconvient

don b. on

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constance s. on

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DYLAN K. on

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The Uhaul I rented smelled of smoke and bad air fresheners. It had almost 100k miles on the odometer and the cab virated violently when driving over 55 mph. So much so that it rendered my mirrors completely useless (which was concerning and dangerous while driving on the highway) and my hands were sore from holding onto the virating steering wheel. I have used uhaul and other companies several times and this was by far the worst rental.

Nathaniel N. on

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If you are dropping off your rental truck at this location, you must make a solid arrangement for a ride home.It is very difficult to get a taxi or a public transporting within this area. U-Haul does not offer courtesy rides to customers. Something they should consider, Just like Enterprise does, piking up and dropping off customers who may need such help.

Betty J. on

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We had a great overall experience. The gentleman that helped us was clearly in training, but when you ask for information and then ask me to confirm it, you should listen to the answer. He spelled multiple things wrong and when I corrected him, he simply stated it didn't matter. Maybe it doesn't, but why ask if it doesn't matter?

Carlos I. on

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Fast reliable service and good explanations

al w. on

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Thanks you guys done a outstanding job

Taylor N. on

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dwight q. on

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DAVID L. on

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Faster drop off and pick up. Overall it was great though.

tim c. on

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No issues with anything.

AHMAD W. on

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Great location with great employees.

MARIE C on

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Excellent

Rosemary L on

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All staf very helpful.

MICHAEL E on

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Nice management.

baltazar r on

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It all good thank you

NICOLE F on

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The staff is always great and will go out of their way to make sure you have what you need.

MELINDA M on

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very helpful during checkout

SID S on

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Ashley andthe crew were very curteous and professional inspite of being very busy location. Through the time I had the storage unit, they ensured I was given the best of experienece. Loved the crew.

RANDALL S on

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Great staff! Thanks for all of your help

Albert K on

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the facility and staff have been so helpful during the time we have used their location.

KAREN C on

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I was concerned with the sturdiness of the U-boxes:the metal underpinnings look like they get bent from the forklifts. High praise for Kristopher King and his team at the Los Rios location!

DANIELLE H on

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loading/unloading items was awful a hassle. Dock blocked w/ trucks we can`t get in. almost been hit by staff 4xs w/ 2 in 3 hrs the day we moved out who`re looking BEHIND, but vehicle moving FORWARD!

TYLER P on

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My biggest concern with your facility is the staff. I waited for over half an hour in the store twice just for someone to walk in and greet me.

RANDALL S on

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The new addition will add even more selection for your customers

KAREN C on

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Could not have asked for any better customer service! One suggestion: have the U-boxes under some sort of shade structure while the customers are packing up. Thank You!

CHRIS M on

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Professional staff, clean environment.

SHERRY T on

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I never had any problem getting in or out of the facility. It was well lit and well maintained. The staff were friendly and competent.

FRED A on

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Long lines, poor parking, very slow to clear returned vehicles trucks, trailers lead to difficulty entering the store and accessing storage.

JIM Y on

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N?A

ERIC B on

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Best storage facility I have been to. I will be a repeat customer. Kris King is friendly and helpful.

DEBBIE M on

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Excellent experience! Customer support is supreme! I am a repeat customer and won`t go anywhere else.

Steven G on

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The video showed two bolts to hold the door closed but mine had no bolts and the employee didn`t know anything about them.

ALLA T on

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kristopher is an excellent manager, keeps the facility run very well, takes good care of the property and customers, thank you !

DEBBIE M on

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I have been a frequent customer at this location and just love it. The staff is always so friendly, helpful professional. They want you to be happy and will work to make that happen.

CHRISTOPHER M on

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Very impressed, far beyond any rinky dink facility that is out there. I`ve never seen a more professional setup.

BJ H on

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Very good

MARIAN M on

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People were very friendly and helpful.

QUINCY P on

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i like to thank stephen booth he was very helpful and quick...

CINDY F on

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Awesome...Kelly was terrific with helping me get settled in. Love the facility 128522

DAVID C on

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Prompt service. On-line account was convenient.

MELANIE B on

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Everything was great!

Whitney B on

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Five stars!!

DANIEL P on

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The facility was clean, but there was a water leak in the ceiling of my unit. The contents were protected, so there was no damage. everything else was fine.

RAFAEL E on

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Very good services, tks.

DIANE L on

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When I moved my stuff it was explained to me that any access to the unit outside of business hours would be subject to a fee. I wish the evening hours were extendd to 8:30 or 9:00 pm.

NATALIE A on

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Service was good. Storage rental was pricey.

NATALIE A on

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Service was good. Storage rental was pricey.

TONG-TSING L on

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very pleasing experience with your facility.

ASHLEY M on

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Kris King was very helpful and great to work with! He deserves a raise and a week paid vacation!

MICHAEL D on

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Outstanding service by the employees!

MARY V on

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The security system is great! I would have loved to have the after hours access explained though.

LASHON C on

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Staff seemed unhappy.

DENA B on

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Overall experience was good. Thank you

PATSY R on

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They were very helpful anytime I needed assistance or had questions about anything.

JESSICA H on

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The staff was very friendly and helpfull

BIRUK T on

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I have not but excellent experience that place

KAREN H on

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Veru friendly staff..clean and easily accessible facility. Highly recommend this place to others.

LACOYA G on

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I liked how the facility was clean and is in a very good location. The staff was very helpful. Keep up the good work!

ASHLEY M on

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Kristopher King was extremely helpful, and very nice! Great employee!

THOMAS D on

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A good experience, clean and professionally run.

ROBERT H on

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Efficient and professional.

MARIE C on

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A very good experience with staff they were helpful and cheer full.

ROBERT B on

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moved out 6-23 not 7-1

GLENN J on

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very nice and secure

JESSIE C on

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No complaints. Good Job.

CHARMON D on

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The facilities level of service was very good. I was able to get a storage unit easily.

JOSEPH J on

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The girl that checked us in was nice, sweet and courteous and helpful. Definitely a good experience.

DEANY H on

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Staff very helpful and friendly. Great service.

ROBERT H on

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The onsite manager was always rude. He yelled at me and told me there was nothing he could do to resolve a problem I had.

ARNO A on

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Moved out of the unit and the man working that afternoon cancelled my payments in no time.

JOHN C on

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Chris was very helpful to me through the whole process. He deserves a big raise.

ELIZABETH D on

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Not enough office help. Long wait time. But everyone was very nice!

DENNIS K on

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Cardreaded needs some improvement. It is better with only one reader, second reader to open door was a PAIN in the ---.

WILLIAM L on

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Kris was helpful friendly and attentive to my needs. An effecient and pleasureable transaction.

LINDA R on

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The staff were very helpful, and answered all my questions. I will definitely use again.

LANNA R on

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Very efficient personnel and easy to work with.

KDON S on

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First time using uhaul services, I have had some frustrating issues with uhaul, however the GM and his staff at this location were, helpful and knowledgeable I did not want to argue.

ROBERT E on

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Staff is always friendly and helpful

BILL D on

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helpful,freindly

RIZWAN K on

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Overall experience is good. Only thing that I don`t like is the rent increase that often.

THOMAS B on

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You cancelled my contract at the end of November, but billed me for December rental anyway.

DEBBIE M on

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Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.

GREGORY N on

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Overall experience was very good. Associates were friendly and helpful and professional.

MICHELE B on

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Very friendly and helpful.

KAY W on

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. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access

ROBERT B on

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We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.

LATASHA A on

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Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!

RAYMOND H on

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Everything was good.

DANIEL O on

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This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.

MATTHEW S on

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Excellent

MELVIN W on

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The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.

JAMES S on

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At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.

JEFF T on

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We`ll staffed, well trained, nice facilities and great security.

DONNA H on

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The staff were very friendly and helpful

VALENCIA W on

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Excellent customer service.

SHELLY S on

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The staff has been super helpful!

TERESA K on

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I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.

JOE B on

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Staff was great to work with. Always polite and helpful. Thanks

NIKUNJ K on

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Highly recommended

EVELYN F on

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I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.

JOHN A on

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We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.

CHRISTINA R on

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Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!

CHUNG H on

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Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.

STEPHEN S on

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Great experience and felt safe and secure using Uhaul at Los rios location.

QUY N on

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excellent service and friendly. thank you

DANNY C on

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Extremely poor customer service. The staff walked away from us 3 times during a transaction

NICOLE C on

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Two of your workers were horrible. One walked off and one didn`t know what he was doing.

JOHN BRANTLY B on

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Very friendly and cooperative staff

ROXANNE L on

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I

DANIEL S on

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should have 24 hour acces without paying extra

GLOBAL H on

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We were very satisfied with this facility. Would definitely rent there again.

SHEILA H on

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Everyone was/is very courtesy helpful. I

LATOYA W on

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Outstanding customer service provided by Scott and Daniel! Thank you, Uhaul!

DOUGLAS R on

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NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY

DAVID S on

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I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet

BARBARA B on

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The office staff were very helpful and friendly. :

ROBERT P on

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Level of service was very good.

HUBERT M on

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Except for the cost of renting. Everything else was just great. Thank you

VICTORIA H on

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Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.

ANTHONY A on

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The manager is very kind and very approachable. Infact all the workers were very helpful .

DAVID P on

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This was the only U-Haul facility that was perfect.

DAVID P on

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This was the only U-Haul facility that was perfect.

ERIC F on

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Employees were very helpful! Great experience!

CLARENCE B on

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The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.

BRUCE W on

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My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.

DAVID T on

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The manager is great and I would still be at facility if I wasn`t relocating.

DAVID W on

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They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.

KEYVEN L on

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The level of service was excellent and the staff was very courteous.

CRAIG S on

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Incompetence in record keeping drove me and others up the wall.

BOBBY C on

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Very good

ROBERT M on

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There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved. Truck worked well.

ROMONIA W on

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I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.

RUSSELL T on

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Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.

LEONARD P on

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We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.

EARNEST H on

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Computer system crashed while completing paperwork

ROSEMARY L on

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I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.

LEANNE R on

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n/a

TAILEAH H on

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Great!

MATT B on

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Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.

VIKRAM G on

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Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!

JOHNATHAN J on

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...

JORDAN P on

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Good service.

STACY G on

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Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.

DINAH B on

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Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.

MARGARET B on

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would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups

JOHN V on

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Staff were always helpful and polite even when they were swamped with customers!

PAMELA B on

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very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion

MARIANNA S on

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Everyone was vey anxious to be helpful and all provided excellent service

ALAN N on

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The manager was very helpful friendly.

VIKRAM G on

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Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.

SABINA A on

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very pleased

RANDALL S on

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When we went to move out we found the roof had been leaking and damaged four boxes

ALAN N on

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We were very pleased with your facility and personnel. Thanks.

JOSEPH M on

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It would be nice if access was extended to 8 PM during the week.

NANCY S on

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the staff was great, and I want to thank them for the service

JOSEPH S on

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Very helpful

RANEY T on

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Good experience

JAMES B on

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Very good service and clean facility. Everyone was knowledgable and helpful.

BRENDA F on

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The manager and crew at the location are super nice.

DIANE B on

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This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.

ROSEMARY W on

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i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.

JULIE W on

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Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.

MARIJANE L on

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Was very pleased

CHRISTY R on

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Very friendly and accommodating!

TIM H on

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I have used this facility extensively the last 2 months. A+ rating.

BRIANNE B on

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Fast and easy. Great customer service and great facilities!

SEVERO D on

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your staff were very friendly and assisted us in every way. i was very impressed!!

NAVEEN M on

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After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.

DANI W on

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Had trouble with after hours admit but the staff was always helpful!

WILLIAM T on

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Very satisfied with our storage experience and would gladly rent here again when we have the need for it.

DANNY C on

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Very good service.

ROLLIN H on

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Everything was perfect with my storage.

REBECCA E on

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One of the best

CHAO-WEI L on

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Friendly staff, very helpful

TIM H on

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1st class in every way.

JENNIFER T on

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Everything was great, staff was super helpful!

JERRY S on

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Very pleased with the whole experience.

SABINA A on

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I am very pleased with the service and the cost of renting a storage unit

ROCHELLE H on

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Pleasant and helpful staff.

CHRISTIN D on

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I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.

FRED A on

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Vehicles completely blocked loading ramp.

GRACE L on

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Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!

WILLIAM R on

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Would like to have had 10 x 15 or 10 x 20 available.

MIKE K on

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All employees at this facility that I dealt with were very helpful and friendly.

JENNIFER S on

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very professional!

JENNY M on

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Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!

KATIE Q on

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I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.

JANE T on

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I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.

LEON B on

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Very plesant staff and a most clean facility.

JUSTIN C on

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Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.

WILEY K on

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The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.

LAURA T on

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NA

MATT B on

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Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!

MICHELLE S on

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Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?

KAREN C on

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The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.

CHARLOTTE B on

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Chedwick went beyond and above in helping.

LIZA P on

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Easy, convenient, professional, courteous and affordable! Great experience.

BRET V on

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Friendly staff clean facility.

RICHARD A. P on

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Answered in questions above!

GAYLE G on

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Great experience

PATRICIA K on

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The employees were always helpful.

TRAMAUL L on

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To the manager...Thanks again man

TERESA K on

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Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.

BRENDA P on

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Great service. Thank you!

JEANETTE H on

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Thank you Sean. You are awesome!!

JEANETTE H on

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Thank you, Sean for all of your help getting us squared away. You are the best!!

DANIELLE T on

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Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.

JENNY M on

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Clean Nice.

ROBERT B on

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you`re welcome

RICHARD S on

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Ashley is really helpful.

JASON M on

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n/a

PATRICK B on

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Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.

ROBERT P on

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Clean, safe facility. Easy access

SCOTT S on

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great beginning

DONNA M on

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We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.

GRAY H on

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Staff was courteous and patient.

CYNTHIA C on

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Thanks for the excellent experience!!

PAUL G on

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Everything worked as expected.

SEVN M on

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Very helpful service.

EARNEST J on

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paid $5.00 extra a month for after hour access and not once was I able to get in.

EUNICE L on

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We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.

JEREMY S on

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Key cards hardly ever worked.My 6 year old son got locked in the facility because the doors stopped working for about 10 minutes.Numerous times the doors flat out wouldn`t work.

STEPHANIE F on

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Very friendly and helpful getting my new storage account set up.

DEBORA A on

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Easy process. My storage unit was extremely clean. Did not see aa single bug anywhere. Would store there again.

DANNI W on

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Great!

RICHARD C on

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The U-Haul policy on rent due notification is to call you 3 days AFTER the rent was due, making sure you have incurred a late fee. Try Public Storage, they call you before it is due.

SALLIE D on

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none

DEBORA A on

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Easy.

ROBERT P on

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Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.

JAY B on

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It was very smooth. I was well informed and taken care of when we arrived.

KAPPIE P on

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See above

HARRY H on

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I am a frequent customer at the Los Rios location and always find them to be extraordinarily friendly and helpful. Cedrick/staff are excellent

GAYLE G on

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Great service and friendly

RICHARD S on

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Ashley is great!

ELIZABETH D on

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There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.

YELENA K on

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great service

MIKE K on

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VERY frisndly and helpful syaff

LEONARD P on

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We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.

NATHAN B on

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I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.

ANGELINE J on

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The employees were very friendly! The location felt very safe entering after dark.

ATHRUR C on

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Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.

LUANNE B on

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Could have longer hours for access

CAROL F on

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My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.

CRAIG R on

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The local manager was most helpful in resolving a billing issue and rental agreement modification.

JACK H on

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Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.