Customer Reviews for U-Haul Moving & Storage at Los Rios

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Los Rios

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Kenneth T. on

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DAVID Z. on

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Judy S. on

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Brian L. on

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In overall, it is great. Good - roomy place, nice persons who helps out for check in/out. New van/trucks Bad - inside smell so bad. It should be used for animals/horses before, I was hard to breath so opened up window all day.

arthur o. on

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Excellent customer service, very friendly staff. I’m a regular customer at this location.

DIANA A. on

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Free? ??

TRAVOHN S. on

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James P. on

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John S. on

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Daniel S on

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Better than I expected

Janet C. on

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The drivers for the Uhaul boxes were very nice! Also, the people on the phone were easy to talk to. Unfortunately the man I spoke to when I first ordered the U-boxes guessed the wrong amount of boxes I would need. I told them that I was moving from a two story, two bedroom townhouse and the person I spoke with thought three boxes would be enough.Overall. I would still rate my experience very good!

SUSAN C. on

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All was handled quickly and efficiently

STANLEY R. on

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U Haul needs to improve it's software. The staff at all U Haul locations I have used are struggling to overcome shortfalls in U Haul's software tools. U Haul is going to lose it's market share through lack of availability as remote locations terminate their affiliation with U Haul due to software disfunction.

BRIAN S. on

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Damage had not been marked until I requested the prior damage be documented.

Morgan T. on

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The guy that got all of my information was really helpful and even gave me some fuel credit for fixing an honest mistake of his.

Robert T. on

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Kenneth B. on

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Veronica C on

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Mixed up boxes, pd xtra one,to get cred had to drive to the loc Asked to pay for the trailer for both times needed was told they had, pckd up 4 last time had to pay took 45 mins was late for movers

mark e. on

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Nothing at all, Very fast and friendly

Jennifer C. on

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Bruce N. on

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Painless returns of truck and tow trailer

Curtis M. on

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The transmission on my truck seemed to be getting stuck. It was an automatic but rode like a standard.

Ken S. on

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John W. on

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Over all it did exactly as expected courteous and professional.

Charles G. on

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Dan F. on

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Not bad. Not sure where the blame lies, but the allowed mileage for the trip was nowhere near sufficient. I didn't realize until after I dropped off that I had only been allowed 30 miles. I went almost directly from one U-Haul to the other and somehow ended up 8 miles over. That's a 30% miss. A direct route from Barry's to this location is 33.9 miles (per Google). You are over mileage before you start. You must go to your pickup location and your drop off location.

Willard T. on

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I was overcharged on mileage due to there mistake!! I know exactly the distance of the trip and also reset trip odometer was,61.9 miles 2 miles less than Google maps stated ...whem I tried to show employee tbis he pretty much acted t like a fucking jackass..nust blew me and kept repeating bukshit ..i Wil never be back to use Uhaul shit again. And I will post this on social media and tell ever single person I know !!

DA M. on

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Good customer service, fast and efficient. Smooth transaction, no surprises at the end

RAMIRO M. on

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Gary L. on

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DEANY H. on

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Great Service!!!

LAURA K. on

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David P. on

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Joseph S. on

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EVELYN S. on

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I gave 5 star and if a 10 star was avail they would be qualified to get 10 star for the great professional customer service this location gives year after year. I have been a loyal customer for about 10 years at tgis location and have rented Trucks from Uhaul at various locations in Dallas and Amarillo Texas hauling furniture to clothes to set up as a vendor at different trade shows. But the manager Kristopher at this location beats all DFW Customer service and his Team is just as awesome as him. My Hat goes off to these guys.

Adella H. on

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Manuel S. on

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Youlanda M. on

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Fawad D. on

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Gray staff!

jeffrey s. on

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Very good location. Friendly folks. I have used them 20 + times. Great service.

Kris K. on

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Elizabeth G. on

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Helpful & pleasant staff of knowledge folk!

Tresa F. on

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Domonique M. on

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Henry G. on

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Thank You ... very satisfied ......A Professional Staff " takin care of buisness " Thanks again !!

Travohn S. on

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My card was charged twice and when i contacted CS nobody responded. I only rented 1 trailer not 2

James M. on

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Great experience...i was in-and-out quickly on both pick-up and return.

Jason L. on

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RICHARD F. on

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Manager provided excellent assistance even though I was using the self pick-up option.

gary c. on

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Impressed with how they swapped trailers after I selected the wrong size. Great Job!

JAMES D. on

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You have my email address but I live in Ireland and never used u haul ??

KRISHNAMOHAN Y. on

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Cant think of anything. It went really well. I have used U-Haul for at least 30 years and it has gotten better, and faster.

camilla s. on

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Make sure you remove the locks of of the rental storage and have it ready for the next person when the move in that day

Steven R. on

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FAROOQ A. on

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MIKEL F. on

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I have posted a formal complaint where I dropped the rental truck off at, and showed the manager what I was talking about. He sent in the complaint and totally agreed with me! We actually had wires sticking out of both front tires that were bald on the inside. I couldn't get over 50 mph with this truck because of the tires and you could hardly keep it on the road. The manager said that I was very lucky to have made it to my destination and that he wouldn't have even released that truck for a local move! Please look up his formal complaint and I am looking at what further I can do. I have never been more nervous, scared and just plain disappointed in a u haul service!

karen l. on

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Danielle M. on

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Great service. Helpful and friendly. Thank you

DAVID S on

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Staff worked past closing to help me get the right size storage unit. They were great and will certainly get my recommendation and any of my future rental vehicle/storage business.

DAVID S. on

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wes h. on

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Overall a great experience. One suggestion for improvement make sure the fuel gauge reading is accurate! The paperwork indicated the tank was 1/4 full but I didn't notice that it was less than 1/4 tank until I left the parking lot and was 1/2 mile down the street. I only drove a total of 13 miles but I had to put 4 gallons in just to get the gauge back to 1/4 tank!

VICTOR L. on

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AS ALWAYS, THE SERVICE AND EQUIPMENT WERE EXCELLENT.

Darryl L. on

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REBECCA B. on

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Blake S. on

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Lots of equipment and space available, looked nice. I only dropped the truck off and left.

Karen R. on

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Y'all need to make sure all supplies are brought out for the customer, like dollies, furniture blankets etc... before they get their truck or trailer so the customer has these supplies before they leave. These items should be loaded for the customer. I left, without my supplies, and had to turn around and drive back costing me 45 minutes!

David B. on

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Very nice customer service ,9-10-17

Maria S. on

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HAN N. on

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When I came in, I saw two guys are taking time to help a lady to choose a moving box, unpack the box, and tape it for her patiently !!!

james a. on

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No suggestions at this time!

Brinda N. on

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nothing, everything was great

Brian C. on

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This was a very economical and much needed trip. Thank you

Jacob S. on

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Give these guys a raise at 1100 Los Rios, the guys who checked us in were phenomenal. Side note: we called customer service as a "will call" drop off location and we were given confirmation that we could drop off equipment at 3901 N. Central Expy Plano, TX 75023. Upon arrival we were told it would be up to a $500 charge to drop off at hay location and was unacceptable. Inconvienanced we had to hold onto trailer a couple day before we could drop off at "designated" drop off location. Both a waste of time for us as customer and for your company to rent trailer out to next customer.

KELLY B. on

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We had a tough move. Lots of complications and uhaul was there for us. Thank you all!

Margaret A. on

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Great Service!

CHRIS G. on

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I would suggest letting the customer know up front that if you want to use the dolly/blankets that are inside you have to pay. I asked if the truck had a dolly and was told yes but i wasn't aware that if you use it (remove the tag) that you have to pay extra for it. Maybe an incentive to rent the big truck you guys throw that equipment included with the price. Other than that great overall experience at the location! Nice and friendly staff!!

Nathan J. on

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kevin t. on

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Linda M. on

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Staff was friendly, helpful, and courteous.

Kismit b. on

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Mark M. on

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paul k. on

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Just keep the low prices and great service!

TED H. on

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Gary K. on

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Chris R. on

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Ksenia W on

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Michelle Mitchell was EXCELLENT!!! We got great communication and customer service from her!

Betty N. on

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BRET V. on

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brian m. on

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No.

joy w. on

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Sadly my trailer did have damage near the front tail light upon pickup but a quick call and the uhaul employee noted it on my account and no worries. THIS UHAUL ROCK'S....GREAT STAFF...I HIGHLY RECOMMEND THIS LOCATION!

Robert F. on

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From the time we picked up the truck to the time we returned everyone and everything at Uhaul was perfect and made our move that much easier. I appreciate the smiling faces and great attitudes of your staff because nobody is happy about moving and if they are, they're lying. I'd highly recommend them to anyone.

Jennifer T. on

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I had to repair the box because someone hit it with a fork lift and there was a hole in the box. Also the floor had a huge gap along one wall were the wall wrapped away from floor. I sealed it with caulk but it would have been nice to get a box that was good to go to start with. I saw one of the new metal boxes and wish I had gotten one of those.

CYRIACUS A. on

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Huy T. on

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Edward S. on

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Morgan J. on

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Some of the most helpful staff I have ever worked with. They went above and beyond to help me even after I moved from Texas.

Kathryn L. on

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Nakia R. on

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NICETAS P. on

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Shanwa D. on

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Very quick. They had plenty of trucks, and pick up and drop off was easy.

Joe S. on

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Mary K. on

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Michael M. on

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Brian R. on

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Horrible experience with this enterprise. I reserved and did early check in 2 days before and the day I went there they said they don't have the vehicle and said that they have shifted my reservation to another place. This 2nd place was atleast trying to get me the vehicle I wanted, but they didn't have the specific one so I had to take an open truck. I won't recommend anyone to take this service.

mike t. on

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checking out, seemed there weren't enough employees to handle the customers. So we waited about 20+ minutes to get waited on. Once I began working with the UHAUL employee, thing's moved quickly

Mike S. on

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Fareed S. on

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Sam P. on

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Gerald B. on

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marcos p. on

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Perfect rental, both the out and in process was smooth very courteous.

Russell B. on

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Was told over phone they and everyone in Dallas area were sold out. I made reservation online. Got a call from central office who said they had a trailer. Picked up and they told my son he couldn't have a two day rental. Only 26 hours but that would cost same as two days. I called to say we would be back in 28 hours instead of 26 and was told we were "cheating " another family out of their trailer. When we dropped off there were 5 trAilers there. Horrible service.

John M. on

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jeffrey s. on

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Always great service!

JACQUE B. on

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Russell E. on

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wiliam l. on

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Excellent

MICHELLE D. on

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Rebecca K. on

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Very helpful. Super experience.

JACQUE B. on

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mike r. on

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Jennifer G. on

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This was a very last minute rental, end of the day. I was frazzled and the location was busy. There were a couple of snags on their part, as well as my part. Kris King, manager/owner, stepped up to the plate and made good on the whole experience. I will definitely be using them for my next rental occasion.

Pamela M. on

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Make sure they don't leak.

Bill S. on

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CLINTON L. on

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Allison N on

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Truly the best customer service I`ve ever received! Our delivery driver was exceptional at communication, scheduling, promptness, friendliness, and so much more! Perfect experience.

Chris H. on

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JOE J. on

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i have two climate controled storage units. recently the decision was made to unlock the sliding doors during normal business hours. even though the units have an alarm this disturbs me very much as there is no one who "really" monitors the alarms. I do not like any wondering person off the street to have access inside the building. that is why i pay extra to have an inside unit. I am a long term renter as i am a contractor with thousands of dollars in tools stored in my units. please reconsider keeping doors locked and only accessed thru pin code.

Curtis M. on

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Peter L. on

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Windshield needs to be cleaned before delivering to be and need to be exact as the gas gauge did not show full as said and noted in the contract.

Cindy S on

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found on uhaul website - this should be an option for how did you hear about Ubox.

Richard S. on

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No one came to wait on us when got in line to return trailer. I had to go inside and a lady looked at my paperwork and said ok, I can't unhook it for you, you will have to dot that. REALLY. I went back outside told the worker wanting to look at my paperwork what was said and he said, I will take care of you don't worry. He did. Between my pick up experience and all the misinformation and the return issue, don't look for me to use Uhaul again.

HIRENKUMAR P. on

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expensive

Douglas A. on

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I had a blown fuse on my car and they replaced it. great service!!!!!

Shepheard S. on

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They agreed with my assessment of the tires as noted above. Poor quality tires created a safety Hazzard.

SARA T. on

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Nasouh A. on

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monna e. on

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We rented a 6x12 covered trailer from the Wylie location and we had one bald tire and one low tire!! We took it to the Los Rios location and they fixed the tires. On our way out of town we had a blow out on one of the tires and had to wait 45 minutes for roadside assistance!!!

charles w. on

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I want to commend the worker who found that my truck had a blown fuse and fixed it for me at no charge. The only thing that can be improve in my opinion is phone coverage the site needs a dedicated worker to answer the phone. Having the desk personal handling the phone just slows up the handling of customers who are on site. Also it is discouraging to have the phone ring and ring when you try to call in.

Linda H on

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michelle who delivered my u boxes was excellent very caring kind thoughtful young lady. thank you very much l hellberg

mark s. on

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Robert L. on

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Nothing

Yaxiang L. on

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Austin F. on

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All good!

CATHERINE F. on

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Everyone was wonderful. The manager was excellent and every single person there helped me get ready and sent me on the road with tips and directions. They worked with my time crunch and erratic availability to get the hitch installed. It was a true blessing to meet and interact with this u-haul location! Sincerely, Cathy Fisher

Chiffon L on

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U-Box was in good condition

Alberto L. on

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LONNIE P. on

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lonnie p on

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This is the best storage area I have ever been in. Your people are great to work with.

RONA P. on

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Rowland B. on

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Online check-in prior to arrival worked out great and saved a lot of time once at the counter. The staff was very helpful and friendly. They even gave me a credit on an accessory that I rented, but did not end up using. I would use them again without hesitation.

Johnny L on

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Very helpful and convenient! Love it.

SEAN S. on

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I had small issue over mIleage, but Chris resolved it with no problem and the other staff with whom I dealt were all awesome! Everything was smooth, and very prompt. I recommend this location to anyone. Great job!

JEFFREY S. on

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I always have very good service at the Plano Los Rios location. I rent trailers all the time there. Never an issue. Ultimate Billiards

Darrell B. on

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Elisa O on

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Great job

Elisa O. on

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Everybody's really Friendly great customer services I recommend this place ??

JUDY R. on

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angela s. on

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tony m. on

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none

ivan p. on

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GREGORY P. on

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Victor L. on

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As always, I was taken care of promptly and efficiently. The new computer system is a blessing-Since I rent trailers frequently it would be nice if the system maintained all info on my vehicle (license #)

jay v. on

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Did not like the 2 wheel dolly left on the truck when I didn't need it and ask to have it removed. One small complaint. Other than that, great wonderful people and place.

Charles P. on

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Good staff. Pre-paying online made this effortless.

Gregory M. on

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I think they did a great job. I would definitely use this location again.

JAMES C. on

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Mark B. on

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CRAIG C on

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Michelle picked up and delivered perfectly, was a pleasure to work with and she explained everything, would highly recommend to anyone

John H on

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impressed from arrival to end of transaction. staff very helpful.

Scott C on

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Everyone was very helpful.

JEFFREY S. on

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I use this location fairly regular. Its well run. Jeff Ultimate Billiards

matt l on

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the service provided to me by Kris was exceptional! based on his overall presentation and truth to me, i am/will highly recommend this location. you have a customer for always thank you so much

CORY B. on

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I've used this location twice this year, 2017. The best experience I've ever had with a company. Great work and amazing service.

STEPHEN S. on

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Great service and friendly.

lillian v. on

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KRISHNA G. on

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I have suggested Dolly to use which is not useful and paid rent unnecessarily. Though i have informed to representative he charged for dolly which i didn't used at all. I have returned the truck in 2 hours time. Representatives should be user friendly.

Janet C on

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The best part was the driver Michelle. She was very kind and accomadating!

Valerie A. on

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The man that I turned my truck into seemed very helpful, except for the fact that I was told later that no damage was reported and the 15' truck (equipment #DC 1774H) was rented out the very next day. So basically, absolutely nothing was done about it.

mark y. on

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Customer service is excellent!....Had a billing issue and they promptly corrected. Very friendly professional staff.

Michael T. on

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great place, service - just keep up the good work

Bryan D. on

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sara g. on

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EVA H. on

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Very please with how courtier and professional the staff was. They were very knowledgeable of the equipment and regulations for use. I'm very pleased with my experience.

BRENDA P. on

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JORGE D. on

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Nelson F. on

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Martha W. M. on

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Adrian S. on

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The of the cab was dusty other than thatit was fine.

phil p. on

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Very pro staff. Good experience overall. Will use this location again and thanks.

Shannon B. on

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Maurice L. on

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Great job by entire staff! Keep up the good work!

Sarah F. on

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Alvin B. on

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JAMILLAH J. on

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Quick and easy process

eustace a. on

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Pam W. on

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Your end of the moving went very well. Thank you. However, after it got to its destination it all went downhill. How do I let uhaul know about that disaster?

Angela G. on

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Philip C. on

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Mandy A. on

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Staff in lot should be friendly and respond to customers questions. Online quick check should work. And when it doesn't people inside should know how to help the customer when they come inside. Like how to get them the keys or where they are. Staff wasn't helpful or responsive at all Got there at 7:03am didn't get rolling until 7:55am. I was suppose to be at a pickup location 20 minutes away at 8 am. Didn't make it.

joe s. on

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JEFFREY S. on

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craig e. on

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Charles S. on

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JOE C. on

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Be more transparent on pricing. Instead of advertising " As Low as $19.95 per day" try "As Low as $45 per day for under 40 miles " or something.

bradley h. on

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Make the reservation and pickup process more efficient. It takes too long to reserve and pick up a trailer. Also, when I returned the trailer, it was unclear where I should leave it.

BRYAN W. on

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There was a roof leak, allowing my cargo to get wet in the mom's attic above the truck cab. I informed the gentleman about it when returning the truck, who seemed to shrug it off. Back to Penske for me; they didn't have equipment this past weekend, next time I'll just wait.

Susan F. on

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Robert M. on

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maybe show all the features of this car transport so the customer doesn't have to find out some cool ones on our own. Like the drivers fender folding down so I could open the door the entire way. That is a cool one. Make sure the customer knows all of these little tweaks so we can reach the entire benefit.

Julio A. on

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david p. on

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Geri S. on

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Be sure to get all the count of extra stuff because they recommended 2 U-boxes, but I said 4, then we actually used 3. Thank you

STEVEN K. on

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Karl S. on

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Employees are not helpful and rude. Will find another location or business to use in the future.

kimberly j. on

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Great service.....thanks you

Geri S on

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Everyone working for U-Haul was very professional and helpful. Thank you

Troy A. on

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craig e. on

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Thea H. on

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I returned the truck early and am waiting to hear about a refund for the truck, extra insurance per day charge, and un-used blankets. Thank-you.

Jheri T. on

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JASON H. on

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The only problem was the smell of the trailer . It smelled like someone had hauled trash in it .

Charles P. on

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Kristopher King is the best general manager I have ever worked with. When I had an issue with corporate U-Haul, he fixed it properly at the local level. U-Haul is extremely lucky to have him as the Los Rios manager.

Bobby R. on

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dave t. on

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Derek G. on

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I like the online reservation process and the store staff was friendly and efficient.

JERE-DAVID L. on

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Gregory O. on

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CHRISTOPHER O. on

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Michelle Mitchell was excellent!

Kim P. on

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KERRY M. on

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I was treated very well at this shop. The technicians and manager went out of their way to resolve a particularly difficult situation installing my brake controller on my truck. I was very happy with all those who worked on my truck, and will go back to this same shop should I need any other services they can provide.

Whitney W. on

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Quick

Larry P. on

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Kristie W. on

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Do not have employees argue in front of guests very unprofessional

bhaulkumar p. on

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GORAN C. on

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Alex C. on

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David S. on

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CHARLES S. on

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Mohamad T. on

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Victor L. on

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DARYOUSH M. on

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Thank you very much for being kind and helpful customer service.

ANIL N. on

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Adrian C. on

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Chase D. on

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kimberly w. on

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Cody G. on

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Staff there are excellent

ADAM D. on

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DEMOSHA S. on

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LOYICE B. on

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Gentleman that truck on return was rude. I stopped to refuel truck and only stopped when the pump could not expend more gas. Your gentleman said the truck was about a dollar short of being full and charged the credit card seven dollars for gas. Makes no sense, especially since gas was put in right down the street. Whatever happened to common courtesy.

Philip T. on

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I rented an enclosed trailer because it was raining. They provided me with a trailer that had a hole in the roof and 6 holes in the floor. I didn't realize this until I went to load my furniture into the trailer. When I returned the trailer I expressed my displeasure. I was told it was only $25. Tremendous customer service... really? Horrible.

Calvin P. on

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LARISSA H. on

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BRIAN C. on

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Kristopher was very helpful and the facility was renter friendly.

micheal w. on

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This is the neatest and cleanest U-haul I've ever used - since 1970. Also, the service was most friendly and knowledgeably excellent.

Ilya K. on

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judy C. on

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I found everything was fine. Mr. King was very friendly and helpful. I am happy with my experience with them.

sara a. on

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albert l. on

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Nadyia H. on

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The customer service experience with renting, delivering, and returning Uboxes was stressful, costly and time consuming. Initially when ordering our u-boxes back in March, the rep off site told us incorrect information that caused issues for when we setup the delivery of the u-boxes so we could pack-up our stuff. Thankfully the staff at the location of 4101 W. Plano Parkway were able to coordinate with Michelle Mitchell to get us what we needed. When I called Tuesday, June 14th letting the Los Rios location know that we needed our u-boxes delivered Saturday, 6/17, I was specifically told I was on the schedule, but that it was the driver who manages the schedule. I needed to know the schedule so I could coordinate movers to unload the u-boxes. I reached out to Michelle (whom we've had a good experience with) and she referred me to Nita, who took quite awhile to respond to my texts and after asking two to three times what Saturday's schedule looked like, told me she was going to have to get help from U-haul to see what the schedule would be as her day was going to be a 16 hr day. I asked who her manager was and passed the information along to my husband, who ended up speaking with Norman White, regional manager for the area, who informed my husband that the Los Rios location had put us down for Sunday, the 18th. But Norman saved our experience as he volunteered to bring all three of our u-boxes to us Saturday. He did and the service was great. However, shortly thereafter, I was charged $161.29, expecting it to be $99 because that is what we paid in March. Norman informed me that rates change and I told him I was never given that amount and if I had known how high it would be, I wouldn't have had Uhaul deliver the u-boxes. Norman adjusted our rate down to $99 for which I am grateful for his excellent customer service, but overall the entire experience has been extremely stressful, unorganized, and costly to us in time and money. I will note that Norman White and Michelle Mitchell provided outstanding customer service, but the off-site customer rep working for 4101 W. Plano Parkway on site and the staff at 1100 Los Rios location were less than desirable. I suggest local training for the off-site reps so that can get a better understanding of how the store works which would lower the risk of inaccurate information. I suggest that all rates are verbally confirmed when a customer orders anything pertaining to the process (whether ordering for the 1st time or requesting a delivery) and then it be reciprocated by emailing a receipt with the charges clearly noted in writing. I didn't receive any notice of what my monthly charges would be and when they'd charge. It was a 1 time receipt with verbal explanation. When I requested delivery of my u-boxes on 6/13 for delivery on 6/17, I received an email confirming my "u-haul order", but it didn't have any details and no links to show me more information. It wasn't until Norman booked us for Saturday, that I go

Patrick K. on

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There were several U-Box orders scheduled for the same day, but none of the employees that were working that day had ever done a U-Box before. There was a lot of confusion and waiting around in the morning until they could get in touch with a manager. The location seemed understaffed for a summer Saturday.

Dennis N. on

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Ana P. on

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Very helpful employees, will definitely return to this location for future needs.

Ana P. on

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The employees at this location are very helpful and make sure you have a great experience with U-haul. We came to use this location after a previous experience at the 12215 Lyndon B Johnson Fwy (635 & Garland Rd) Garland, TX 75041 location. They double charged us, and refused to work with us or our bank to correct the problem. Will never use or recommend the Garland location to anyone. The Los Rios, Plano location is WONDERFUL!

Ryan V. on

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Trailer was old and battered. All the electrical worked fine and tires were in great shape. Trailer was just beat up.

ANTONIO R. on

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awesome customer service thank you for making it easy.

RON B. on

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Semeera B. on

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Exceptional customer service by everyone esp Shasta

ROBERT C. on

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Great experience

Ben F. on

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No problems experienced. Confirmed my rental online and was on my way within 10 minutes.

James M. on

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I rented truck/trailer 2 times in a month and both times had a great experience. Equipment was ready when I got there and I was in and out of the store within 15 mins.

odis s. on

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Eric L. on

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Nicole S on

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My boxes arrived 3 days late without any warning. I wasn`t notified until the day they were to arrive. I put in a formal complaint however management has not returned my call.

ted m. on

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All was good except when I turned in the truck (rented for a day, but turned in early) and realized I had filled the gas tank too much, thus, I paid about $8.00 too much in my opinion. I was left feeling like this as a hidden cost to rented the truck. The "gas fill up" Visual was circled in the contract,thus, mentioned, but, I certainly didn't understand it as it was intended. I feel the trucks should be filled all the way before renting them, thus, eliminating this easy way for U Haul to make extra money on each sale. Ted McKown

Jack D. on

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Second chances pay off! A few weeks ago my experience with this location while not a disaster was less than pleasant due to errors and communication issues. I decided to go ahead and use them again... great customer service from Austin and everything went as expected. I highly recommend this location! Thanks, Jack D

Brad B. on

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JOHN L. on

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Keep up the good work

Michael R. on

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Shelby N on

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Michelle was incredible! She went above and beyond to help us out. It is rare to find people like her these days. Truly recommend her and Uhaul for moving needs!

Marlin H. on

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The driver Michelle Mitchel was great! we has some problems but she was a big help!

Jared W. on

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This was the best service I have ever received at a Uhaul facility. Quick, easy, and professional!

Colin M. on

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CALVIN K. on

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lori p. on

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We were extremely pleased with our experience renting from UHaul for the first time. I will definitely recommend Kristopher King and his store to my friends and family.

Michael P. on

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Didn't have the trailer I reserved but upgraded to a different trailer for same price.

Jane H. on

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Donald C. on

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Great location, great guys to work with. They have everything ready for you.

VIC L. on

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I rent frequently and appreciate the excellent customer service that I get at U-Haul, Los Rios. Always efficient and professional.

BRENDA H. on

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I will always refer to this location. I have rented here before and have always had good customer service. It is a friendly atmosphere but this time was even better. Came in 6/1/17 @ 3:30. While Taylor B & Stephen B were both w/customers, Ron gladly jumped in & did what he could do to help those of us who were waiting until the next guy was available. Taylor B, who did my contract explained all steps which was quick & painless. He was professional & at the same time laid back & friendly all with a smile the whole time. After finishing up & about to walk out the door I had forgot to ask him a question. While he was w/the next cust. Stephen B helped me. He was also professional w/the happy to help attitude. When I checked in the next day it was pouring down rain as it had been doing the last 12+ hrs. Needless to say my mood had not been a good one from being soaked off & on all day. I walked in & all three guys that had helped me the prior day were there. My mood was quickly turned around with the three smiling faces & their great willingness to help attitude. We were all laughing & cracking jokes. They made the total check in so smooth. You can tell that Taylor, Stephen & Ron are proud to call Uhaul their other home & they make people like me feel as if we are part of their family. All thumbs up to those three guys!! What a team..... See ya for my next move, Bj Hoy

David T. on

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Was rented a trailer with badly worn tires, one of which blew out half way through our move. Then, we were made to pay a late fee TRIPLE what was quoted when we returned it before our 6-day rental term expired. Done with uHaul. Will use different company next time.

HARRY H. on

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Austin was very helpful and prompt in getting my trailer for me. Much appreciated.

wilme g. on

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J ROBERTO L. on

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STEPHEN S. on

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Chris C. on

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All went fine. Nice and smooth. Nice auto transport trailer.

Gabriel H. on

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JIM C. on

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Always great to do business with them ??

Darren H. on

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I was rather impressed by how smoothly the whole process went, including the reservation, rental, and return. I appreciated how simple the process was, and how my responsibilities were clearly laid out (pickup/return times, fold furniture pads, refuel, etc.)

HECTOR V. on

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EVELYN S. on

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Best customer service in all DFW I have done business with uhaul for over 30 years and this location is over all Top notch 100% Best.

Scott B. on

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Brandon S. on

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Brady S. on

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Doug T. on

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thomas w. on

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reginald s. on

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great experience

Furqan F. on

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The staff was friendly and speedy. They helped me as soon as I walked in the door.

Major P. on

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Nothing keep doing what you are doing

Christine A on

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Customer Service was amazing. I would recommend this company to everyone. I have thoroughly enjoyed this company. I would also use you all again.

Pam W on

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Driver/delivery was awesome and professional.

James C. on

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diana a. on

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? Steven Brown?, I believe that was his name (the first person I spoke to) at the beginning was attentive and helpful. Made my choice with an ease to trust to do business with U-Haul! Thank you

Angela T. on

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SAM A. on

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Jeffrey C. on

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EVELYN S. on

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Best customer service in all DFW areas. I have been a loyal customer at uhaul for over 30+yrs. This location has the best equipment avail and best customer service from the bottom to manager. Chris is awesome!

JODI T on

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My experience a few years ago was not great. However, Kristopher and his staff have the place in top order. Very friendly, helpful, clean and organized. I`m impressed! Great experience!

SUJIN M. on

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Cathy C. on

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Ron M. on

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Great facility, equipment, and people! Thank you!

susan m. on

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This is the most poorly run UHaul facility. SLOW does not begin to describe the service, as well as unprofessional and unfriendly. We utilize this facility because it is closest to us. That is the only positive thing about this place. They totally ignore the customer when I walk in. I had to seek out help. You have my contact info. Feel free to contact me if you like.

Lori P. on

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gay O. on

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We got end out and on our way. Great service. Have used the Uhaul Los Rios locations many times

Lyron J. on

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the customer service was great

CLARICE P. on

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Austin waited on me. He was condescending, perhaps because I was a woman. I did not appreciate it. The young man that helped me when I checked the trailer back in was VERY nice. Perhaps some training would be helpful for Austin?

Michelle M. on

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Michelle M on

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Extra thanks to Michelle for her follow-up and working with me regarding my complex/picking up at location. Her thoughtfulness was much appreciated!

julie s. on

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I went to the location on Greenville Ave and they reserved me a truck at the los Rios location for pick up immediately. It was extremely fast and easy to get the keys and the office staff was extremely nice. Great experience.

SCOTT H. on

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THANK YOU AGAN.EVERYONE THERE HAS BEEN VERY GOOD AND PROFESSIONAL.I WILL CONTINUE TO USE THIS LOCATION FOR ALL MY NEEDS.

DEMOSHA S. on

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Robert H on

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This is a first time for us renting a storage facility and everyone was so pleasant and helpful!

John P. on

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VIC L. on

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I rent trucks and trailers from U-Haul -Los Rios on a regular basis. I am always treated respectfully and professionally, and the equipment has always been in good working order and clean. My only concern is that the computer system seems to not be updating correctly. It's not unusual for the system to come up with my old address, which I moved from about 5 years ago. Each time my current information is entered, and the majority of the time the system doesn't seem to maintain it. Next time I rent we go through the same process again.

JACOB M. on

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Peter L. on

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Wish the trunk could be cleaner. The windshield was cover with bugs. Hence, it was not clear to drive.

Barbara L. on

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Great service. Thank you!

HARRY H. on

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Kelli and Jeremy expedited my un-scheduled trailer rental, as they always do. These are two excellent employees and very nice individuals. Treat them well!

ALLEN S. on

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We got the newest truck but it has a design flaw. The step when you get out is covered in non skid paper and it catches on the back of your leg and scratches you just above the ankle it happened all 3 times I got out and happened to both my dad and my sister as they got out on passenger side. It was a beautiful new truck but the skid paper does not need to be on the side as the step is to narrow and you slide your foot of as you slide down naturally and the paper scars you. This uhaul location has the best staff and most efficient process for renting and returning I just thought this might help as I promise this will happen to anyone that gets out on either side and if you have on shorts or just ankle socks it burns alot. Please feel free to call me 469.345.0062 if you don't understand what I mean.

Christopher B. on

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dan s. on

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Fareed S. on

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Tim A. on

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joe f. on

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RICHARD D. on

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Best uhaul store of all i have rented from every employee is friendly and helpful hope every time i need trailor they have what i need

Alyssa R. on

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rudy g. on

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HARRY H. on

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All staff are very friendly, efficient and quick. Great job!

CLINTON L. on

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Derek T. on

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TOM K. on

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good job guys !!

Jessica U. on

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The owner/manager who helped me was awesome. He helped me make sure I had the right truck with the right equipment and was so helpful. Much more than U-Haul actual customer service over the phone, they only cared about making a sale. Thank you so much!!!!

Idrees H. on

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The staff was very unfriendly and not helpful at all. I would not recommend this place to any one and I am just not a happy customer.

PATRICK D. on

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DAN M. on

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robert c. on

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Phillip H. on

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Donna L. on

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Great customer service was referred to this location by my son he was right there very quick and definitely want to take care of their customers. Will definitely use this location again??

GREGORY P. on

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TRACY L. on

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I rented a uhaul Truck from Alma and Parker 5 Mins from where I needed it. The day of the move I show up at the time I was supposed to 12:30 I had movers I was paying by the hour at my house and they informed me that I now needed to go to Los Rios location 20 Minutes away???? They said they sent me a text so I looked and one was sent at 12:08 WTH I was charged by the mile so they made an extra 22 miles on me.. When I called to complain I was told a supervisor would call me back and I have yet to here from anyone.. Big bait and switch.. I will never use them again Nor will my friends..They cost me alot of extra $$$$

VIC L. on

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I rent trucks and trailers from U-Haul-Los Rios on a regular basis. I am always treated respectfully and professionally. The equipment has always been clean and available. I recommend this location to friends whenever they are have the need.

HARLAND H. on

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William T. on

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Lyell N. on

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Gregory T. on

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Fast, friendly and professional!

GARY B. on

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The truck was excellent, but the tow dolly had some problems. one safety chain came off after 30 miles, one safety strap had a 3 to four in tear inch tear in it. And the other tow strap had been in such a bind that it took me twenty minutes to unwind it.

DONNIE L. on

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Improve online reservation and communication of equipment location. Showed up at wrong location. New location cancelled order and readily provided equipment needed. Thanks....

Cameron B. on

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The employees worked 30+ minutes in order to get my truck to power the trailer's lights. They worked until the problem was solved and got me on the road

tim l. on

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DAVID G. on

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Excellent service and very attentive staff who met my needs promptly

ALLEY Z. on

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donna W. on

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Check the truck. The key would not turn unless the brake was engaged fully. Truck drives like a tank. Otherwise all OK.

TOM K. on

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You are already doing it !

MARGARET A. on

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Excellent. Easy, professional, nice and friendly, helpful, fast, efficient. I'll be renting more often, now I know how quick and efficient this location makes the process. Thank you~

ed l. on

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Kris was gone beyond his expectations to assisted what I need

MARY C. on

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Nothing. Just keep giving the awesome experience you have been giving.

Victoria B. on

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Victoria B. on

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CARLOS C. on

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Everything was great.

ken k. on

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After redoing the computer screens several times, the employee successfully enter my order correctly. The only surprise was a five dollar cleaning adder at the end of the contract. I had the 5X8 open trailer for two hours on a beautiful day.

Doug T. on

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bob r. on

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The only place I rent Uhauls from in Dallas

ANDREW B. on

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The building is clean. The staff is very helpful and friendly.

Brandon M. on

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Jay W. on

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Everyone from the front desk woman to the young man that helped me hook up the trailer Sunday to the gentlemen that unhooked it Monday was very friendly and everything was fast - THANK YOU!

mike c. on

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Very happy it was open on Sunday which was absolutely the most convenient day for me to do this move work, transferring a purchase from the previous owner to my residence.

ingrid g. on

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JESSE G. on

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Christopher N. on

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Steven K. on

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Initial check in took a little longer than I thought it should have, not the process just waiting for someone to acknowledge my presence.

Sammye F. on

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Grant A. on

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Trailer ready at time requested. No problems with equipment, personnel, or reservations. I've rented here before and I certainly will again.

JAMIL Z. on

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edward l. on

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The only U-Haul place in Plano I will use.

GEORGE S. on

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Trina S on

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Easy to speak with on the phone and when we arrived as well. Pat Savarese

Chris S. on

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Customer service was great, truck was ready for me when I got there and was in good shape - overall this was an outstanding experience today.

Jon M. on

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David Z. on

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Great customer service at both pickup and drop off location. Initial pickup location was changed which had us travelling over 20 minutes more than expected. Drop off location was changed but corrected at the new pickup location. When we contacted Olivia to correct she said we had to call and fix it. The assistant at the Los Rios location was able to correct.

ABDUL M. on

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Charles L. on

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James W. on

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ruthie g. on

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Everything was fine!

Matthew S. on

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Dale A. on

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Lee T. on

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DAVID W. on

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everyone was pleasant and check out and check in went smoothly

james h. on

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CHARLIE L. on

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Van had a strong smell of smoke. But I understand it's not a non-smoking vehicle. Attendants at facility are outstanding. In and out in minutes.

ROBERT H. on

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Excellent experience all around!

TOM B. on

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Angela H. on

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As always, this location has it's act together. Fast, efficient and pleasant. Perfect!

Jeff W. on

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Great all around experience! Fast, friendly, easy with nice, new,clean equipment! Thank you, Jeff

Debbie J. on

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The guys that helped were pleasant and offered advice to help us w our dreadful chore. Very helpful huys

JAMES C. on

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Everyone was polite, professional and the process to check out a van at the last minute was exceptionally easy. For someone who was having a bad day, this turned everything around. Exceptionally great service. My contract # was: U-Haul Contract 81380208. Thanks.

Barry W. on

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RICK P. on

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JOHN G on

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Trying to change website password, by the time verification code arrives it is no longer good. I`ve had no other website verification codes take so LONG to arrive!

ELIAS C. on

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MOHAMMED B. on

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CHRISTIAN S on

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Best Uhaul in Dallas by far. EXCELLENT service and knowledgeable staff. Definitely will recommend.

Emmanuel M. on

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Keep up the fast, quick and friendly work.

Melissa J. on

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Reva A. on

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Peggy M. on

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JASON B. on

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JOY C. on

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Had to ask for receipt

robert c. on

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the only reason i scored the location as poor is that i live in Mesquite, Tx and have a u-haul location 2 miles from my house. to get the rental trailer, i had to drive 30 miles to plano, tx.

ROBERT W. on

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DAN C. on

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Mitchell D on

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Great service

susan s. on

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Wayne P. on

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THOMAS G. on

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This is now my 'go-to' U-haul location for trailers. I wish their was a way for me to afford to use your trucks to deliver my product but the $1/mi (with gas) is more than common carrier freight.

LARRY T. on

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Very expensive and they nickel and dime you to death which at the end of the day no service at all.

L. David B. on

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Lyron J. on

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They need to ask the customer if they're paying credit or cash before they start paying for the rental other than that everything was good

juan r. on

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MIKE I. on

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CHARLETTE G. on

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location is busy on weekends and each visit its understaffed or personnel in training. Start of work should be Monday until the weekend which they should be better.

Janet J. on

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KAITLYN W. on

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TAYLOR B. on

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10 out of 10. Taylor really is a professional. Absolutely should give that guy a raise!

AJ H. on

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David A. on

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Very clean and well maintained and lots of options

JOON L. on

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4th time renting from this location and all the crews are very friendly excellent customer service~ 10 out of 10 plus~

Richard P. on

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VIC L. on

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U-Haul in East Plano is my "Go To" place when I need a truck or trailer. The only issues I have had were with the computer system when renting. Seems like it needs an upgrade.

Thomas G. on

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VIC L. on

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robert s. on

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barry l on

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Outstanding

barry m. on

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great

Sharon L on

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STAFF WAS VERY HELPFUL. I`VE USED THIS FACILITY BEFORE AND WAS VERY HAPPY WITH THEM.

Wade H. on

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Quick and easy rental - friendly staff! A+

John A. on

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L. David B. on

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Deborah J S. on

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Shasta was very friendly and knowledgeable. Thanks!

MUSLEH F. on

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Overall 100 out of 100. There is nothing you can improve.

ellen f. on

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Professional, knowledgeable, courteous and extremely helpful customer service. I will return as well as recommend others to the Los Rios location of U-Haul.

DANIEL P. on

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The staff was very accomodating and helpful. It was a great way to start a day of moving hurt. Thank you guys!!!

Jessica S. on

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ZOHAIB M. on

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jason h. on

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DERONDA J. on

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Sat for 10 minutes waiting for the trailer I was dropping off to be moved so that I could leave. Employees walked off & didn't return, so my son got out & moved it.

ANDY T. on

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Good Job

DAVID L. on

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I was told that my truck(1999 F150) was not heavy enough to tow ur trailer, but they rented a very Similar GMC truck to me? I've pulled that same type of trailer before with no problem, it must be about the money. TKS

David D. on

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William W. on

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They were the only storage facility in the area that were willing to accommodate the c-can that I had to have parked there overnight. Truly saved me from a potentially sticky situation moving wise. A+ Guys, great job Jeremy. The moving truck also worked out perfectly.

Dennis W. on

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Staff was very friendly and they explained everything very thoroughly.

MIKE I. on

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Derek B. on

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Tom C. on

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steven r. on

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Deany H. on

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Great service at this location

Jim G. on

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Quick easy rental and drop off

Charlie P. on

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Customer did not leave a comment.

virdie m. on

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I have rented in the past and never really had a problem before and just took the experience for granted. This time I had a battery issue and it was taken care of in such a positive manner. Everyone was great and I could not have been more pleased.

William B. on

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I checked in online before coming but the data did not appear on the store's computer. That was frustrating, but the representative handled it apologetically and completed my transaction very quickly.

Stephen T. on

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Customer did not leave a comment.

Betty F. on

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The vehicle I rented appeared to maybe need a tune up. It ran fine normally but had some misfiring and valve knocking going up hills

KENNETH T. on

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The staff was friendly and on the ball, both picking up and dropping off the rental. The moving pads were clean, not torn, and ready for us. The overall process of checking in and checking out went smoothly. Good team of people.

Vic L. on

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VIC L. on

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Customer did not leave a comment.

Jung B. on

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Should give some credit/refund for filling fuel more than original mark.

DUNG N. on

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Kimberly W. on

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I have never been treated so rudely. I was bother to the representative at both locations. I find it appalling that the uHaul brand would allow such dismissive and unfriendly people to work for them. In Austin I was met with indeference and dismissal. Then in Plano I said thank you and was ignored by the male unhooking my trailer. Truly pathetic service!

Lisa W. on

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Nothing really for you but I tried to fill up the truck at the Valero gas station next door and the gas kept spilling out of the tank so I gave up and paid the extra charge :( Everything else was absolutely fantastic. Thanks

Connie C. on

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The gentleman that helped me was fantastic!!! He made all the difference!

Jeff P. on

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Give discounts for police officers, service men and women, firefighters, and teachers

Fawn H. on

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I made my reservation online, which was simple and even offered suggestions/upselling options. Once I arrived to the facility, it was very clean, organized, and bright. The staff members were friendly and informative from the young man who assisted me at the counter to Jeremy, the young man gave me tips about my truck. The process was quick. I would definitely use this facility again for my U-Haul needs.

Hyun L. on

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this is my multiple times visiting this Uhaul place its just excellent~~

LAUREN S. on

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Customer did not leave a comment.

Artem Z. on

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Austin did a great job providing the highest quality of customer service.

Zohaib M. on

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The crew and staff here are awesome!

BERRY W. on

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when I arrived it was all ready and clean condition. very professional service .. Even on the return procedure was excellent , quick and professional Thanks

David D. on

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Customer did not leave a comment.

SAMANTHA F. on

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No improvements needed! I arrived later than I planned, fairly close to closing time actually. Andy Dominguez was fantastic! Never made me feel rushed and even was understanding when I had to run home to get the hitch and ball that I forgot. Very impressed with customer service! This is my 2nd time to rent a trailer from this location and both times were great. Super easy rental process. Again, Andy was awesome!!!

Neyse H. on

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Great joB!!!!

Baltazar R. on

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Jade R. on

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JERRY S. on

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I have used my local 14th st/Los Rios location half a dozen times in the last three years, and the service is great!

Navjit B. on

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estera m. on

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DANIEL O. on

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MICHAEL L. on

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I did not encounter any issues with the vehicle return process. However, I believe that the associate or employee who assisted me was very lazy at his job. When I signed up for a storage unit, the associate issues me a storage unit in the second floor and farthest from the elevator. When I asked for one that was closer, he said there he didn't know how to search for one. But his boss said,"... of course you do you just have to run a search." "Andy" was to lazy to search for one so was given a map and I ran specific storage unit numbers to look up rather than him making suggestions.

wendel d on

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Your facility was wonderful. Your staff was extremely helpful. Thank you so much.

VALERIE C. on

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Always great service

Tammy Z. on

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the people were helpful and friendly

Maurice L. on

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Kris and the rest of the crew always do a great job. Keep up the good work!!!

Brian A. on

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Everyone was very polite and helpful.

GEONTE R. on

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Customer did not leave a comment.

steven p. on

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Not a thing---great people to work with!

Trent W. on

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Great customer experience

Stanley H. on

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Superior service!!

richar r. on

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Pick up and return services were expedient and painless! Awesome job done!

evelyn m. on

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Customer did not leave a comment.

barbara h on

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The staff was great and very helpful. The unit was brand new.

Jason C. on

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Customer did not leave a comment.

maurice l on

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Kris and his staff always do a great job with providing outstanding customer service . Andy helped me yesterday and did an awesome job!

Andy S. on

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The original lady that took my reservation put the wrong address where I was to drop off the load. The guy where I picked it up didn't catch it even though I gave him my Drivers License. Once he realized they put my wrong address and after 25 minutes of him being on the phone to correct it, he said I'd need to call a 1800 number to get it corrected. Why should I have to call if they both made the mistake? This was frustrating because I was running late and now would be even later bc I would need to call and fix their mistakes.

HUMBERTO L. on

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janet f on

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Kris was very helpful, courteous, patient, explained security and everything in great detail.

Steve G. on

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of course I would like to pay less per mile, but it is what it is. The place was very clean, Austin Stratton was very helpful, supper nice. Steve

Steven T. on

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i do not recommend stuff

J Donald S. on

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Large, well stocked, well staffed location. Staff was very helpful. We purchased more boxes and packing supplies than we needed. We returned the excess and full credit was quickly granted.

Javier D. on

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John S. on

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Catherine T. on

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steve r. on

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Stan R. on

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Glenn T. on

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DONALD C. on

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Friendly crew and a large well stocked location A+++

Sherri C. on

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The person who checked us in was extremely thorough and knowledgeable

ED M. on

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Price was better going back to Dallas area. Cost from Dallas to nm was double the cost. I will invest in getting my own trailer before I rent again from Uhaul.

Josh G. on

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john r. on

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SCOTT S. on

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Please ask me to comment/rate after I see my final bill, this time! Thanks!

Richard W. on

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The staff here was awesome keep it up guys.

Ken B. on

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Paul R. on

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John C. on

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The manager went the extra mile and fixed a blown fuse in my truck. Very happy with the service. Thanks.

JANET L. on

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linda j on

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1.Facility was understaffed. 2.I cant`t find my account unless I go thru your welcome email link.

Jeff W. on

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Online check in was smooth and really made pickup quick. Kellie was professional and friendly.

sarah m. on

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The truck was unsafe . It did not have a working horn, the seat belts did not send type, the blinker was out. The mechanical shape was poor. I did however receive great service from the employees.

Jacquelyn H. on

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Customer did not leave a comment.

stephen k. on

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on a scale of 1 to 10 I give it a 12

MAZIN A. on

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dammion c. on

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Uhaul staff was very professional,yet at the same time made us feel at home.

SHAFEEQ N. on

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Gerald C. on

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no complaints.

Jennie B. on

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No improvement the truck are Ford Machine which is great and safe, I felt safe in this truck all the way from texas to california and i will use U haul again Merry Christmas to U Haul and thank u fir helping me in this transition of moving ???????

REINHARD R. on

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bryan c. on

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gina f. on

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Well I had a hard time get in the car unchained from the trailer but that was just the tension on the chain had gotten folded up in itself and dumb if they had to put the chain on so tight it would've came off I had to cut that with a grander but not a big deal they did not worry about the cost of the chain or anything like that so everything was A good everything was good other than bad and really nice service thank you

ethan s. on

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Customer did not leave a comment.

Scott H. on

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I created an account for faster check in but it didnt save the information and had to go through it with the facility. If you are going to have this then make it work. Was very frustrating....

DEBBIE R. on

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The best Uhaul location around. They go above and beyond in their customer service!

janet l. on

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Customer did not leave a comment.

Yancy F. on

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James C. on

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A great rental experience. Friendly and helpful staff, easy pickup and return, and a very solid vehicle.

Jerome M. on

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Robert J. on

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joanne c. on

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brett t. on

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Excellent customer service. The staff was great. Everything I rent at uhaul is top notch. Great company.

greg e. on

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This was not the location i was supposed to get my rental from. The truck i rented wasn't returned and the location that I originally rented from didn't even call me. Had to rearrange the rental once I got to the first place. Los Rios location was good though. Your website is terrible, tried to register as a user, never could get that done. Also has stale phone numbers, i called a number that wasn't even a Uhaul rental location.

Stephen O. on

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Absolutely nothing!

Steven G. on

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Am okey with you guys

CHAD B. on

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Customer service was awesome. The person that helped me (I think his name was Jeremy) was very helpful and professional.

David S on

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Chris the manager is a pleasure to work with.

JANICE M. on

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Customer did not leave a comment.

Maurice L. on

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Keep up the great work!! Staff is always very helpful and professional

Darrell R. on

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First, U-Haul sent me to the wrong location...got to the address sent, and it was CLOSED! Good move! Then I rush to the other location ...and then stood and waited in the office for no less than 15 minutes ... there was not a single U-Haul employee to be found... went to the shop, no one, outside ... no one. I could have robbed the place blind ... then two "dudes" come riding in on their little Segway's --- circling around the parking lot ... clearly having a good time.... Would dump the Segway's --- would seem to be a bit dangerous and clearly distracting. All in all, a HORRIBLE U-Haul experience.

Dwaine F. on

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Customer did not leave a comment.

Jeff L. on

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DANIEL B. on

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Dan T. on

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they are treat custumer kink of cheated about the gas .I loss about 15 dollars of gas because the owner of this place told me different in the policy how to return the truck with full of gas tank and when I check out only 3/4 of the gas .I fell being cheated.

hoan N. on

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RANDALL P. on

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pat n. on

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DONNA D. on

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You might try not overcharging people. I was charged $213.70 for a 24 hour rental van. According to the receipt I was given, I only owed $107.04 I will never do business with U-Haul again. The trust is gone. Good bye.

Christopher F. on

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Customer did not leave a comment.

CHARLES K. on

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Customer did not leave a comment.

Daniel M. on

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Nice trailer. Friendly/competent employees. Reasonable prices. Rock on!

Virginia T. on

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Very helpful and friendly staff.

DORA P. on

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Customer did not leave a comment.

TOD L. on

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I have used this particular U-Haul location on numerous occasions. Besides the fact that it is convenient to where I live, they do a great job taking care of their customers. They have a lot of equipment and the employees are very cordial and friendly. I enjoy my experience every time I rent with U-Haul of East Plano on Los Rios.

Sherry D. on

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Gerry S. on

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Tony R. on

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All your staff at this location were great. Very helpful, knowledgable and professional. Keep up the great work and awesome customer experience. You have a great team there! Thanks Tony.

DENA B. on

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Customer did not leave a comment.

Michael L. on

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Very friendly, very helpful. Knew exactly what I needed and helped me through the process. Thank you!

brenton e. on

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great.. had exactly what I needed.. price was fair; check-out was easy, and a overall great experience

CHRIS D. on

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U-Haul always provides us with great service!

Doug S. on

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Your website is misleading and I was given misleading information on the price of my rental. I ended up paying more than I thought so improbably would not rent from you in the same situation.

barbara s. on

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i reeally like my sales lady she was awesome. I dont remember her name but she was very accomdating

Dana W. on

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Customer did not leave a comment.

Jesse C. on

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Customer did not leave a comment.

doug d on

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Just not sure how to pay for the facility I rented.

sally s. on

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Customer did not leave a comment.

JANA L. on

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Checked in on line, but don't see the advantage in this. Due to 7 people arriving at once , I still waited behind those without even a reservation.

HARRY H. on

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Very pleased with the customer service. I use this rental frequently and remain delighted with the personal service and professionalism of the staff and management. This is a great location!!

Debbie R. on

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I have serious health conditions and even though the location was close by they offered to pick it up for me. Service like that is unheard of theses days!

jodi g. on

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This truck was terrible. I thought it was not going to start and leave me stranded. The drivers door did not close all the way and as I was driving I could see out of the top of the door seal.

Reginald D. on

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Staff friendly and courteous Good experience

dave j. on

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Customer did not leave a comment.

hilary m. on

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Customer did not leave a comment.

STEVE P. on

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Stephen B. was extremely helpful at both of my visits. He went out of his way to make my rental as easy and painfree as possible. I drive past 3 other uhaul locations because of his customer service

Dindial D. on

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Customer did not leave a comment.

Wesley A. on

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Thomas G. on

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The trailer was just old and the outside was dirty but the inside was cleaned out and OK. It had a PA license plate so it is quite a way from home. The main problem for my truck was was that it was heavy!

Matthew M. on

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Have the appropriate vehicle, or at least give the vehicle at the rate of the vehicle that was reserved. They didn't have the vehicle I reserved!

Paul F. on

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Customer did not leave a comment.

Sheila W on

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Costs were higher than other facilities, but location was good. Carts to transport storage items were not as quality as other facilities, loud and less maneuverable.

Eric S. on

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Russ was very helpful

Marcel M. on

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David M. on

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CHAD D. on

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Very fast and courteous.

Carlos R. on

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Russ was amazing.

Paul S. on

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I prefilled out the rental agreement and provided all the info. When I got to the store I had to provide the I formation again.can't Uhaul get a system that works. It seems like I did the work twice because Uhaul can't fix their system.

FRANK G. on

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Jonathan was very helpful and quick. Pleaee thank him

RAYVON H. on

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Fast service in and out! Same on return. Thanks! RH

jack l. on

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Pretty good as they are right now

Joseph W. on

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Customer did not leave a comment.

naeemah s. on

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None

Scott P. on

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Customer did not leave a comment.

William H. on

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Customer did not leave a comment.

Ron S. on

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Customer did not leave a comment.

Karl-Henry M. on

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Great! No issues, everything went well.

Lillian H. on

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I have rented UHaul several times at this location and each time I have a very good experienced with the services. Very easy check in and check out....nice staffs. Enjoy the services... Thank you

Joseph P. on

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The Los Rios location was excellent and very professionally managed. My original reservation was for the 2716 K Ave b, Plano, TX 75074 location. I arrived at 3:30pm at the K Ave location on Nov 4th and it was closed. No call to alert me of this! The Los Rios location saved the day. This rental was essential to aid in the transport of items for a non-profit event to benefit individuals with special needs and intellectual disabilities. It was a lot more than just a trailer rental. K Ave will never receive anymore business from me. Thanks a ton Los Rios.

Don F. on

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Customer did not leave a comment.

Chris N. on

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DENA B. on

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Nelson F. on

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HORACE W. on

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Drop off location is excellent and professional.

Larry M. on

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Could not go one way....had to bring trailer back...very inconvient

don b. on

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Customer did not leave a comment.

constance s. on

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Customer did not leave a comment.

DYLAN K. on

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The Uhaul I rented smelled of smoke and bad air fresheners. It had almost 100k miles on the odometer and the cab virated violently when driving over 55 mph. So much so that it rendered my mirrors completely useless (which was concerning and dangerous while driving on the highway) and my hands were sore from holding onto the virating steering wheel. I have used uhaul and other companies several times and this was by far the worst rental.

Nathaniel N. on

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If you are dropping off your rental truck at this location, you must make a solid arrangement for a ride home.It is very difficult to get a taxi or a public transporting within this area. U-Haul does not offer courtesy rides to customers. Something they should consider, Just like Enterprise does, piking up and dropping off customers who may need such help.

Betty J. on

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We had a great overall experience. The gentleman that helped us was clearly in training, but when you ask for information and then ask me to confirm it, you should listen to the answer. He spelled multiple things wrong and when I corrected him, he simply stated it didn't matter. Maybe it doesn't, but why ask if it doesn't matter?

Carlos I. on

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Fast reliable service and good explanations

al w. on

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Thanks you guys done a outstanding job

Taylor N. on

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Customer did not leave a comment.

dwight q. on

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Customer did not leave a comment.

DAVID L. on

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Faster drop off and pick up. Overall it was great though.

tim c. on

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No issues with anything.

AHMAD W. on

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Great location with great employees.

CHRISTIAN L. on

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Customer did not leave a comment.

christina k. on

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Customer did not leave a comment.

SANDRA R. on

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The next time it is necessary to change a persons reservation location because you don't have the correct size vehicle at the chosen location it should be communicated to the customer!!! I won't ever be using U-Haul again. Going back to using budget or Penske only!!!

DON F. on

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Could have BEETER equipment, was beat up pretty bad and very heavy!!! Wheels need to be BIGGER on dolly's

DON F. on

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If I am expected to CLEAN out your trailers then they should be CLEAN when I rent? Full of dirt, sand, small trash!

thomas b. on

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I rented the truck at 1pm. the drop off location closed at noon, and I get changed $40 for an extra day. I had 24 hours. drop off location closed --so i'm held responsible and charged. go figure. not good for business.

MARIE C on

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Excellent

Rosemary L on

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All staf very helpful.

MICHAEL E on

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Nice management.

baltazar r on

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It all good thank you

NICOLE F on

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The staff is always great and will go out of their way to make sure you have what you need.

MELINDA M on

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very helpful during checkout

SID S on

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Ashley andthe crew were very curteous and professional inspite of being very busy location. Through the time I had the storage unit, they ensured I was given the best of experienece. Loved the crew.

RANDALL S on

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Great staff! Thanks for all of your help

Albert K on

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the facility and staff have been so helpful during the time we have used their location.

KAREN C on

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I was concerned with the sturdiness of the U-boxes:the metal underpinnings look like they get bent from the forklifts. High praise for Kristopher King and his team at the Los Rios location!

DANIELLE H on

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loading/unloading items was awful a hassle. Dock blocked w/ trucks we can`t get in. almost been hit by staff 4xs w/ 2 in 3 hrs the day we moved out who`re looking BEHIND, but vehicle moving FORWARD!

TYLER P on

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My biggest concern with your facility is the staff. I waited for over half an hour in the store twice just for someone to walk in and greet me.

RANDALL S on

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