Customer Reviews for U-Haul Moving & Storage of East Spokane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of East Spokane

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Phillip L. on

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Tina S. on

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Jakob P. on

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George M. on

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Have rented here several times. Always a great experience.

Roger C. on

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Teresa H. on

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David W. on

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Jerome P. on

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Steven F. on

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More staff on hand

Gary B. on

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KATHY R. on

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Ask customers if it is okay to "train" a new clerk with your order. They just did it with mine and it took quite a bit of extra time that I really did not have.

Robert S. on

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Johnny K. on

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Mike h. on

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needs someone behind the desk that knows what they are doing.

Christopher H. on

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Great service. No surprises. Very helpful and knowledgeable crew.

kortney s. on

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I was called by Uhaul and was given a pickup time of 8am. I asked if I could pick it up at 7 am since that is what I was told when I made the reservation. The woman on the phone put me on hold and then returned to say yes, I can pick it up at 7 am. I arrive at Uhaul (same location I made the reservation) and the store wasn’t open until 9am . I called Uhaul and spoke with someone who redirected me to the scheduling center and when I called they too were not open till 9 am so I was out of luck anyway I did it. I left and returned to 9 now that my time has been wasted, I told the woman about the experience I had and she didn’t care AT ALL. She proceeded to get us out trailer and she never looked us in the eye, never asked how we were , never offered assistance with anything , she never even smiled, that girl did not want to be there. Her name was Kellianne . Not at all professional and definitely not the type of person I’d like to work with after a bad experience thus far. When we were walking out the door , my dad who was hauling the trailer asked about an attachment to hook it up and Kellianne had no idea then said “oh yeah you have to buy that “ so we looked at her ... she looked at us ... we looked at her again with raised eyebrows... and she said “.. we sell them here ? *eye roll*” and we went back inside to purchase it . Dropping off the trailer was not at a Uhaul location but a local repair shop and we received nothing but respect and kindness. Not to be dramatic but I would rather take two trips from WA to Nebraska to haul my stuff than to rent a Uhaul after the experience we had.

paul r. on

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Manager and staff were great.

Kathryn D. on

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Customer service was the worse I have ever had, followed by being over-charged and when manager called me to discuss what he could do to make it right he said he would give me a refund of approx. $70 but he didn't follow through on this. The truck was poorly maintained, it took over an hour to get the truck, and it took even longer to return because the lady couldn't figure out how to not charge me over $490 for a $140 rental.

Katherine G. on

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Excellent service-- even if a bit short-handed on staff at time we came in to get truck n boxes. Well worth the wait. Top quality truck n very clean store n bathrooms

Tatiana P. on

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Kim E. on

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The truck was extremely dirty on the inside and the ramp was even worse. There were a lot of scrapes and dents to the truck. The girl who checked me out was not friendly and acted like we were inconveniencing her for being there. Not the best UHaul experience by far!

Cindy S. on

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Holly E. on

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Francis B. on

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The staff is very helpful and accommodating!

Francis B. on

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The computer system hasn't allowed staff to make my access card for the storage unit. We've tried two times. I appreciate the work that Summer has put into my transactions over the past week!

Rick M. on

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RICHARD J. on

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I requested a different location for pick up. They did not have the equipment. I had to go to 2 different locations.

Elizabeth Y. on

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Ralph G. on

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Rodney M. on

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Check in and out both went very smoothly. Appreciate it!

Joanne H. on

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The truck kept breaking down. The alternator was bad and we finally got it fixed in Casper Wyoming. It was dark and there was road construction the last 40 miles into Casper. The lights kept going very dim so that I could barely see. There was no place to pull over and if the truck had died on the road the battery was dead so couldn't run the hazard lights. Some one easily could have hit us. I am very upset that this wasn't fixed starting in Spokane before we started, or at least in three forks Montana or billings Montana where at both places the battery was jumped or replaced and we were sent on our way.

Deborah I. on

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When equipment is returned to a location that is open check in said equipment and give the customer a receipt at time of check in, not the next morning.

ED S. on

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p the good work

ADAM F. on

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There were incorrect prices on my bill when she was putting the information down and she tried charging us for an item we already purchased online. She needs more training.

Robert M. on

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They were nice and friendly.

Lanette H. on

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Great business

cody c. on

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Eh.

Barbara C. on

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The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.

KENYA E. on

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All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing

Darla B. on

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Everyone there was always very helpful, friendly & courteous.

John B. on

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you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait

Tami T. on

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Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.

Lorraina G. on

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I have to say that Brenton went above and beyond to help.

Theresa R. on

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Very helpful and accommodating.

Cassandra W. on

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Great!

Lisa D. on

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Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.

Jennifer F. on

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It was a very easy process to move in and out of the storage and the place is super clean

Alisa B. on

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I was very happy with the staff. Very friendly!

Sharon W. on

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Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't

Darcie S. on

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don c. on

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Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.

tanya c. on

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Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!

Jennifer F. on

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Nicole was so great and helpful...it was an awesome experience!

Barbara C. on

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Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.

TAYLOR V. on

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Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.

Don K. on

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Great place. Staff was friendly and helpful.

Sharon W. on

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Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.

Milo K. on

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The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

DANA R. on

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It was finr

june b. on

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Great experience, super customer service!

Spring D. on

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The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.

Jeremy M. on

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No comment

Jonathan D. on

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While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.

Cynthia G. on

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We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.

Jayden H. on

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The staff were very helpful!

John M. on

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No comments.

Thomas R. on

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I only wish all units where on main floor and not up the stairs. But besides that it was perfect.

judy p. on

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everyone was great

June B. on

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At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go

Sharon H. on

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It took an urgent call from me to get my boxes released to my unloaders. I understand it’s a busy time of year but I think your processes need to be improved to ensure better customer service.

Kristie H. on

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I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!

Jenny D. on

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I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren’t delivered or picked up when they were scheduled. Awful!!!

SIENNA S. on

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Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).

JOHN S. on

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Thanks

allen w. on

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Great site and great team. Very helpful group of people.

Karen D. on

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Bobbie was wonderful! She was definitely topnatch!