Customer Reviews for U-Haul Moving & Storage of East Town

3173 reviews

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LEISA H. 
Rating:
5.0

Easy and fast ! Thank you!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Your scheduling is horrible, moved my pickup location to another location that was CLOSED at my pickup time. Thank goodness for Jason at the East Town location. He went above & beyond to make sure we had our truck, car hauler and dolly on time. His customer service is outstanding and very much appreciated!

James D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN WADE C. 
Rating:
4.0

Refund a person there unused money back if return a day early

ZENA C. 
Rating:
5.0

Jason was very helpful, professional, friendly and informative. The shop was very organized and clean. The vehicle was very clean, had a pleasant scent and pickup/drop off was a breeze.

Heather D. 
Rating:
5.0

They worked with us when we had delays on time for truck return very friendly and understanding!!

VALURI R. 
Rating:
3.0

Everything was good except the facility with the storage units could be a little more cleaned out send the storage unit I received had mouse feces and dead bugs in it. I saw a lot of bugs they were dead and stuff like that all over the floor through the storage unit facility hallways etc. but other than that everything else was nice

Jodanna K.  |  First Impressions 
Rating:
5.0

The convenience of renting a pick-up truck when you need it and the friendliness of the U Haul team at this location is great. We were in and out within 10 minutes and the self check in was very easy. Thank you for making my move so smooth!!!

SANDRA D. 
Rating:
3.0

STOP CHARGING MILEAGE! IT'S REDICOULOUS! You're already getting rental then the gas paid for - WHY THE HIGH MILEAGE!!!!

Aaron G. 
Rating:
4.0

Customer did not leave a comment.

BHARGAV P. 
Rating:
1.0

The lady that received and disconnected our auto transport trailer was very unhelpful to say the least. We followed the signage in the lot for the unloading area and were greeted by her making a nasty look at us and gesturing to a different area since the unloading area was full. Then when she while she was disconnecting the trailer, I asked if there was any paperwork on my end to which she replied "nope" with a rude tone and no further info. I'm sure this location is very busy but there's no call for acting this way towards customers.

SETH L. 
Rating:
5.0

Customer did not leave a comment.

DARREN E. 
Rating:
5.0

Hire more representatives like the representatives who provided excellent customer service for me when I leased a U-haul rental.

JOANN E. 
Rating:
5.0

Excellent, and speedy service!

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

JANISHA C. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

I use this location many times per year. Very efficient and professional.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

JACKIE B. 
Rating:
5.0

I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.

James F.  |  First Impressions 
Rating:
5.0

Quick and efficient check in. Staff was humorous and helpful.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. Thanks!

Donna W.  |  First Impressions 
Rating:
5.0

The Agents were wonderful! Customer Service was excellent Thank you for helping me with my rental process.

CRYSTAL L. 
Rating:
5.0

Everything great, no ideals on improvement

DAVID M. 
Rating:
2.0

I rent from uhual all the time. I have never been to this location before and when I went to pick up the trailer, the lady behind the counter was so incredibly nasty to me. When I gave her my name, she started the conversation with “You can't have that trailer” obviously I asked why and she said it was overbooked and there was someone coming to pick it up in the morning. Well? I had a reservation too! That I booked a week in advanced! It was only for 24 hours. She barley even tried to work with me on it until I told her I'd try my hardest to get it back the same day . I ended up hitting a huge storm and felt as if I was rushing and risking my life because this lady basically bullied me into it. I ended up bringing it back right when they opened the next day.. which was my original reservation. Why was she so concerned about the reservation after me but not mine? And why did she have to be so nasty?

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

MAURICE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

The 2 employees working Saturday morning July 10, 2021 were super nice and efficient. They got me in my rental truck right away and I was off to get the move done. Returning the truck a few hours later was a breeze as well. Thank you to a great team! Mike

Michael S. 
Rating:
5.0

Rep was disappointed about way safety chains were knotted, but understood. Very helpful and prompt.

Tammi K. 
Rating:
5.0

Customer did not leave a comment.

loretta f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelyn G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

A very professional atmosphere. With well trained employees who go out of their way to get you what you need. Keep up the great work.

MICHAEL C. 
Rating:
5.0

They are always wonderful at this location.

RICHARD H. 
Rating:
5.0

Great customer service and experience. Love these guys!

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Vehicle was ready and clean. Staff was courteous and cheerful. Pricing was very reasonable. Overall, a great experience on a day that is usually not a great experience (i.e., moving stuff in the heat).

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Troy N. 
Rating:
5.0

I originally went to the Clinton Hwy location for my storage needs. They didn't have any storage rooms available. I made my reservation several weeks beforehand.

WANDA S. 
Rating:
5.0

Can't think of anything. Service was quick. Van was clean, new, and very comfortable--perfect for my needs. Very friendly staff.

charles C. 
Rating:
5.0

I used the after hour drop off, this was convenient & easy.

Susan P. 
Rating:
5.0

If you check in through the app, it speeds up the process exponentially.

TREVOR M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Very nice people working there. Keep up the good work 🥰

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Excellent customer service.

Martin H.  |  Overall Experience 
Rating:
4.0

Easy process and the cargo van i rented was in excellant condition

ANN S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJOSEP B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
4.0

Make sure all units, especially those that are headed out for long distance hauls, are fully maintained .

Scott L. 
Rating:
5.0

ANSWER THE PHONEEEE! i was on hold for 45 mins untill i hung up..........

MIRANDA F. 
Rating:
5.0

Customer did not leave a comment.

cynthia F. 
Rating:
4.0

Customer did not leave a comment.

LAVAL B. 
Rating:
2.0

I went in to sign with my son in law and then we walked outside, When we got there and walked out to the truck, they started to go over the instructions on the car hauler and noticed one of the straps was frayed and said oh we need to replace that, so that was a 20 minute wait and I had to leave since it wasn't ready even though it was to be ready at 10 and we we there about 10:20. Once they got back with uhaul we started to load and then finished next day. Left out in early evening time and I was traveling in another car and after about hour into drive I was behind them I noticed there was no lights on the very back of the U-Haul working and there were no lights on the car hauler. We pulled over and got the lights on uhaul working but not hauler and the wires were frayed. I said to my son in law, did they go over a checklist of all lights and he and daughter said no. They were worried about getting that strap replaced. So sent them out without making sure all worked. We bought new connector and still no lights I had to follow behind them and then we spent night because of no lights. I spent 186.00 on a hotel since we couldn't finish our trip at night. Not happy with Uhaul at all Make sure it's gone over from top to bottom with person renting

Cindy W. 
Rating:
5.0

Jason is the best. Give that man a raise. He was very helpful friendly and all the above. 10 stars for Jason excellent customer service.

JONI J. 
Rating:
5.0

Great customer service. I was very pleased with the service I received at this location. I will continue to use this location. Keep up the great work!!!

SANDRA D. 
Rating:
4.0

After hours drop off ....did not have contact with anyone

eric J. 
Rating:
5.0

Connor was the most awesome person with the knowledge experience and finesse helping me on a very stressful day. Only downside was the lack of employees at that site. He had to handle almost everything with another employee wandering around doing much of nothing. Thank you soooooo much Connor.

wendi V. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Great experience.

Wesley M. 
Rating:
5.0

Great Uhaul office and would use them again without hesitation.

DEBORAH S. 
Rating:
5.0

Fast and efficient service!

Mark N. 
Rating:
5.0

Easy breezy experience

LYNN F. 
Rating:
5.0

Disappointed with U-Haul overall cause the original drop off location was the one that informed me they couldn't take the truck and that I would need to drop at this location. I tried calling the 1-800 number and was hung up on.

Julie A. 
Rating:
5.0

The 26' truck should have been a diesel, I wasted so much money on fuel it was hectic. The gasoline engine advertised to be fuel efficient was getting 7 miles to the gallon that is more than two Chevy Tahoes running together. If it wasn't for the availability of the trailer I needed I would have defiantly went with Penske's 26' diesel truck which was available for even a better price and saved my self so much money. Thank you

Ahmad H. 
Rating:
5.0

Customer did not leave a comment.

tim D. 
Rating:
2.0

When we arrived the older guy was sitting outside smoking and continued to stay outside smoking while we stood inside waiting for at least 10 minutes. When he finally came inside he had another customer with him whom arrived after we did and he took care of him before us. A lady finally came in and helped us. We were disappointed in her service as well because she told us it would be one amount and when it was time to pay it was about 150 dollars more than the amount she told us it would be and she was rude about it. We went ahead and rented the truck and had to come back to get the box trailer an hour later and the guy who helped us then had a name tag on that said owner and he was extremely helpful he found where we were over charged and refunded that money and fixed the whole situation for us. I really wish I knew the names of the 3 people we dealt with but I don't.

JONI L. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

While the equipment was clean the staff was less than welcoming, specifically, Nancy who was there in the morning during my pick up. Nancy's first words to me, after ignoring me from the time she saw me walk up the drive, when she whispered to the older male employee (who did greet me at that moment) and walked inside around to her desk as I was trailing her. Her first words to me after this was "we were listening to Johnny Cash." I had reserved a 20' truck but all that was left was a 26' truck so I asked Nancy if it was helpful to make reservations if they didn't reserve your desired vehicle to which she never responded.

BRANDI A. 
Rating:
5.0

They were very helpful and understanding of my family emergency I really appreciate you guys thank you so much

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY V. 
Rating:
1.0

Don't charge two days for a same day return

CHRISTOPHER H. 
Rating:
5.0

Very accommodating and flexible for our long move.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA L. 
Rating:
4.0

Just check and make sure trailers are swept out before renting them.

David M. 
Rating:
5.0

The woman I had deal with my rental was absolutely amazing she took care of me any way she could she made sure I had no issues and no problem with the equipment I rented absolutly outstanding

CAMERON W. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

U-haul will from now on be the only company I use for moving vehicles and storage facilities! Highly recommend!

LEE M.  |  Overall Experience 
Rating:
5.0

The process was easy and hassle free.

MARIBEL P.  |  Overall Experience 
Rating:
1.0

The young woman said we would be charged AN OVERNIGHT fee if not back by 5pm. We were charged almost $300.00. Which I'm not paying bc I told her we were moving and would take at least 6 hrs. She said it's ok bc I would only get charged A overnight fee and I know 300.00 isn't the price. THEY ARE SCAMMERS. TRYING TO TAKE EVERY PENNY FROM US AT THIS HARD TIME. WITHOUT WARNING!! O REFUSE TO PAY 300.00 to have a uhaul for 6 hrs and only travel no more than 45 miles!!!!

JERRY S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY Q. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Note, this location was good. No issues Would be nice if Uhaul had a early return discount. Like 50.00 per day. This keeping more units available. We only used ours two days compared to the four days given by the online system. Noticed, not needed trucks sitting at various apartment complexes.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
4.0

I thought everything about renting the truck was great! Very attentive and helpful.

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Beth P. 
Rating:
5.0

I ordered a 20-foot in the ended up giving me a 26 foot or I'd have to go elsewhere that's the only downfall and I believe I was charged the more money then it was worth

Holly W. 
Rating:
5.0

Customer did not leave a comment.

Morgen C.  |  First Impressions 
Rating:
5.0

Nicely handled, as always

HOWARD M. 
Rating:
5.0

Everyone that works at East Town storage were helpful and super friendly. Thank you all.

Todd M.  |  Overall Experience 
Rating:
5.0

Great drop off, crew was there even at 15 minutes pass closing. Crew did all the work and only took about 10 minutes to drop off.

JOHN B. 
Rating:
1.0

Customer did not leave a comment.

Ray D. 
Rating:
4.0

Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.

chris h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor H. 
Rating:
4.0

Customer did not leave a comment.

REID F. 
Rating:
5.0

Customer did not leave a comment.

Jaredd R. 
Rating:
5.0

We always come to Knoxsville, when we need a trailer. Every time we come, the employees, even after having a long days, THEY are so helpful with our return, or our PICK-UP! YOU ALSO HAVE A TRUCK OR TRAILER WE NEED IN STOCK. A WONDERFUL GROUP OF CARRYING INDIVIDUALS, THEY SHOULD BE PAID WELL FOR THEIR SERVICES. THANK YOU!

TORRENCE E. 
Rating:
5.0

Nice and quick!

NANCY A. 
Rating:
3.0

The bad part was the rat droppings all over my furniture

Cheri W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRYSTINA W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Marty T. 
Rating:
5.0

Jason is the best

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER B. 
Rating:
4.0

Customer did not leave a comment.

Cheri W. 
Rating:
5.0

Smooth transition

Martin H.  |  First Impressions 
Rating:
5.0

General Manager is great to work with!

Kelly L.  |  First Impressions 
Rating:
5.0

The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.

Dwayne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

whitney w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul m.  |  Overall Experience 
Rating:
5.0

This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.

Barbara S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jewell j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynette J.  |  First Impressions 
Rating:
3.0

Staff member who helped us very informative with everything

Eddie B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eleanor L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.

VICKIE O.  |  Overall Experience 
Rating:
2.0

For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!

Jackson G.  |  Overall Experience 
Rating:
4.0

I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.

ERMA H.  |  Overall Experience 
Rating:
5.0

People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!

AMANDA J.  |  First Impressions 
Rating:
5.0

This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help us.

Kari W.  |  First Impressions 
Rating:
5.0

Jason and Marshall helped me out a ton. Great experience and would gladly recommend to anyone.

ROB M.  |  Overall Experience 
Rating:
4.0

Facility could use an update.

Tina M.  |  First Impressions 
Rating:
5.0

Great people.

David A.  |  First Impressions 
Rating:
5.0

this was my third time using this location. never any problems

Diana W.  |  Overall Experience 
Rating:
5.0

Friendly staff that gives great service!

Paul J.  |  Overall Experience 
Rating:
5.0

Outstanding customer service!

Paul J.  |  First Impressions 
Rating:
5.0

Great customer service and very friendly staff!

Paul J.  |  Overall Experience 
Rating:
5.0

Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.

TRACIE R.  |  First Impressions 
Rating:
3.0

UK guru

Monica C.  |  First Impressions 
Rating:
5.0

Thanks Jason!!!!!

Ratisha C.  |  Overall Experience 
Rating:
5.0

Great customer service!

Paul J.  |  First Impressions 
Rating:
5.0

Very helpful and great customer service on a bad day

DAVID C.  |  First Impressions 
No reviews have been submitted for this location.

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