Customer Reviews for U-Haul Moving & Storage of Elizabeth

4,141 reviews

1000 Sherman Ave   Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

(908) 355-6462

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(908) 355-6462

1000 Sherman Ave
Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPH D. 
Rating:
1.0

The experience was horrible. I rent the truck for a day, but i end up it before the time, so i drop off the truck and the keys as i always have done at the location. The next day was charged for 20 dollars and 2 gallons of gas. I did put 10 dollars of gas to do 10 miles and i drop the keys before the time and was penalized 20 dollars for it. Will never rent there again since that was just horrible. Contacted the location was promises a call back still waiting for that contact. Bad really bad. I will not return there.

RICARDO D. 
Rating:
2.0

Make an effort to clean your vehicles properly.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

DAHIANA J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Customer did not leave a comment.

NAAMA J. 
Rating:
1.0

My reservation was cancelled. I was not even notified that it was cancelled and I showed up expecting my equipment to be ready, and it was not there. I had to change my entire plan costing me hundreds of dollars as a result. I am extremely disappointed in U-Haul.

SHANNONROSE O. 
Rating:
5.0

Customer did not leave a comment.

ROSA I. 
Rating:
5.0

Good service just only stairs no elevator

Deja A.  |  Online Move In 
Rating:
5.0

The receiving and returning of the Van was very smooth. Great customer service

KAWSU S. 
Rating:
1.0

Very rude and inefficient staff, no customer service experience, they just tell you to go after you drop off the car then they send you inaccurate bill.No time to check the vans, vans should have full tanks to avoid disputes with customers, very poor service for real.I'm disappointed was charged extra $18 for gas while I returned the van with gas Above the line.

KENNEY E. 
Rating:
1.0

Customer did not leave a comment.

PAULM P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Devon P. 
Rating:
5.0

Omar is a capable and efficient fellow. You're lucky he's on the uhaul team.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

JOAO C. 
Rating:
1.0

I was given an incorrect locker originally. Then given a unit on the second floor with no elevator. I will not be using my unit.

Roshni S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLORENCIO M. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

FUNMILAYO I. 
Rating:
1.0

I RESERVED A TRUCK AND THEY DIDN'T HAVE IT I HAD TO TAKE VAN INSTEAD THAT WAS NOT BIG ENOUGH FIT WHAT I WAS MOVING

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Windshield was dirty hard to see.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

aaron nell a m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
3.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

URSULA W. 
Rating:
5.0

I am very happy with the services, the staff, the prices. excellent job

SORY M. 
Rating:
5.0

THANK

ERIC F. 
Rating:
5.0

excellent service

Ringle B. 
Rating:
5.0

The staff was friendly and our first truck had an issue but they were able to supply another very quickly and without any fuss. They were great and my wife and I were very happy with the service!

Andrew S. 
Rating:
5.0

Todo estuvo perfecto y entrega a tiempo

Edwar Antonio A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

The same that was done for me 😊

KEEOWNE L. 
Rating:
5.0

Customer did not leave a comment.

Tamer H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
5.0

Great customer service, from start to end. Thank You

VICTOR R. 
Rating:
5.0

Great service - everything moved quickly and the staff was professional and had masks on.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

PRESTON M. 
Rating:
5.0

Nothing Omar and David were very nice and helpful to me. You need more people like them I appreciate all there help

YOLANDA S. 
Rating:
5.0

I worked with Omar and he was amazing! At first it looked like there was going to be an issue with my rental van, then Omar resolved the issue. If Omar hadn't taken the time to help me, my move never could've happened. Thank you Omar for your high level of professional and care. BR

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

CATERIN T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

100%

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
2.0

Agent was rude. I asked for the trailer I felt would work better with my vehicle (classic Volkswagen with a narrow wheel base) he would not change the equipment for me. I asked questions about the hydraulic brakes on the trailer and he was very rude with his answer. Was also very rude when I had trouble backing up to the trailer on the first try. Said “that's why I told you not to get out of the car” when my car rolled back a couple inches after putting it in park. I feel I over payed for sub par equipment. I'm not sure if I will ever use Uhal again after this experience.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  First Impressions 
Rating:
5.0

no

SOTERO P. 
Rating:
5.0

Customer did not leave a comment.

LLOYD J. 
Rating:
1.0

I was over charge 7 dollars which it doesn't make no sense.

Atta A. 
Rating:
5.0

Customer did not leave a comment.

KEEOWNE L. 
Rating:
5.0

Customer did not leave a comment.

Joao P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAHMEEN D. 
Rating:
5.0

The best experience I have had unbelievable customer service thank you

ARTHUR M. 
Rating:
1.0

Horrible experience

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

TAKEIRA S. 
Rating:
3.0

Customer did not leave a comment.

PIERRE M. 
Rating:
5.0

Omar at the Counter was friendly and helpful. Overall, the *entire staff* was efficient and professional, including the guy who delivered to me the vehicle; the guy who received it, after I came back; and the guy who provided me with a printout of the bill.

Eric W. 
Rating:
1.0

Customer did not leave a comment.

SULAYCA A. 
Rating:
5.0

Nothing everything was perfect

CLIFTON P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
1.0

The truck had no air conditioning and the window was hard to roll up their was no blankets with the dolly as requested. The price was too too high

YVONNE R. 
Rating:
5.0

Strongly recommend Omar and Greg were professional and extremely helpful.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Debkumar D. 
Rating:
5.0

Thank you

MERCEDES M. 
Rating:
1.0

The person who rented this truck to me was less upfront with all the charges associated with the rental. I have gone in the hospital since this but will pick the case up when I am back to good health

Gerald G. 
Rating:
5.0

Excellent services and professional staff

GUILLERMO S. 
Rating:
3.0

I was told one price in my quote and then when it came time to pick the truck up, the price jumped up from $250 to almost $300, because of some hidden fees that I was not notified about.

Jordyn S. 
Rating:
5.0

Nothing but the same that was done before I have had nothing but good experiences with this location always understanding and helpful

KEEOWNE L. 
Rating:
5.0

I absolutely love this location! Corey has excellent customer service skills 👏🏾.. they are fast and efficient.

MELISSA B. 
Rating:
5.0

Very nice and professional

Hilda A.  |  Overall Experience 
Rating:
4.0

Continue and enhance your reputation.

CHARLES K. 
Rating:
4.0

Thank you for your service!

ALIDIO S. 
Rating:
5.0

U guys jus need to keep air freshener inside of the vans

HUGH D. 
Rating:
3.0

The rear door got stuck on us twice. We couldn't pull it down. The first time , we had to drive 30 minutes one way to a uhaul place for assistance. The second time was when we dropped the truck up and we couldn't close the door.

Zeeli G. 
Rating:
5.0

Ver good

PAULO P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG J. 
Rating:
5.0

The staff was absolutely amazing!!! If I could give them 10 stars, I would!!

KAREEMA C. 
Rating:
5.0

N/A

FELICIA S. 
Rating:
3.0

They called me repeatedly in a threatening manor saying i had to return the unit instead of saying hey, do you need a few more days. I tried calling back a couple times and the wait time was 10 or more minutes. i got on line and pulled my order and saw i needed to extend it. It accepted my extension and then i got the confrontational call described above. I am a customer and as long as i am paying your rates, have a good credit card and clean driving record, why should it matter if i rent for 1 day or 30 days. You are in the business to make money aren't you? I guess next time, I will call Hertz first.

Charlie R. 
Rating:
5.0

Great service associate

CLEON C. 
Rating:
4.0

Vehicles must be well maintained.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

RAHMEEN D. 
Rating:
4.0

Tires on Cargo Van should be changed. They were low and looked worn.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO P. 
Rating:
3.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

The location was good. When I picked up the truck service was great. After we finished we were two blocks away from the location when our truck essential sputtered out and for lack of a better word, died. I went to the location but unfortunately the best they could do was refer me to roadside which is where the real "fun" began.

David D. 
Rating:
5.0

Excelente servicio. Muy eficiente y diligente. Precio excelente.

LUIS C.  |  Overall Experience 
Rating:
3.0

The truck was not steady and very loud. The new representative took along time checking me in although I already had a reservation. He was really friendly though. I appreciate that.

REGINA K. 
Rating:
5.0

THINGS WERE GREAT.

Nashid W. 
Rating:
5.0

The gentleman greeting me at drop off was very courteous and knowledgeable

Paul F. 
Rating:
4.0

Excellent polite service. People at front desk are very friendly.

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
4.0

Customer did not leave a comment.

Tahira F. 
Rating:
5.0

Customer did not leave a comment.

SHARONDA P. 
Rating:
5.0

Customer did not leave a comment.

Norman F. 
Rating:
5.0

GREAT SERVICE

JUAN V. 
Rating:
5.0

Location And Great service

RONALDO M. 
Rating:
1.0

Customer did not leave a comment.

RHONDEN M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Location was fine for people who live in that area - Elizabeth. I lived in Morristown. Too long for a truck pickup.

GAIL L. 
Rating:
1.0

Customer did not leave a comment.

FULVIO S. 
Rating:
2.0

The door did not close properly The truck that I was supposed to have for 11 day my reservation got canceled The truck that was supposed to be for 8 days it got cancel They send me here they did not have a truck I got a truck and it was not I. Good shape Is not this location fault Is corporate cancelling people reservations it cost me a lot of money going with another company

DAMIAN J. 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

The entire staff was truly pleasant at all times. Omar stood out the most with his customer service, respect and always with a smile. Again I thank the entire staff for their respect and courtesy.

Theresa S.  |  Overall Experience 
Rating:
3.0

Associate Bruce Caballero was very helpful and friendly

CARLOS T.  |  Overall Experience 
Rating:
1.0

I booked a self-storage location to find out the date on the move the location was close. Needless to say I had to find another location to store my stuff for double the price of what I order. This experience let me felt cheated and blindsided.

CARLOS T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FEI X.  |  First Impressions 
Rating:
5.0

Very helpful staff they go above and beyond for you

floyd m.  |  Overall Experience 
Rating:
5.0

I had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!

April S.  |  First Impressions 
Rating:
5.0

Omar, the store AM, always assists with a smile.

PEGGIE M.  |  Overall Experience 
Rating:
5.0

Omar the store AM is awesome.

PEGGIE M.  |  First Impressions 
Rating:
5.0

Teams work friendly people took their time to assist me best place to rent from

regine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  First Impressions 
Rating:
5.0

Omar, the GM, is an extra courtesy, enthusiastic, and greeted me with a big smile throughout my whole transaction. I will continue to rent from this location as long as Omar continues to work there.

PEGGIE M.  |  First Impressions 
Rating:
5.0

Mr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.

Renee G.  |  First Impressions 
No reviews have been submitted for this location.

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