Customer Reviews for U-Haul Moving & Storage of Evergreen

3,475 reviews

1150 US Hwy 2 E   Kalispell, MT 59901

(406) 752-2218

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(406) 752-2218

1150 US Hwy 2 E
Kalispell, MT 59901

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Might want to make sure tires are DOT ready.

Brian U. 
Rating:
4.0

6x12 trailer was filthy and the 26ft truck was damaged and the tires where in bad shape

BRIAN U. 
Rating:
5.0

Friendly staff and clean facilities make it my go-to storage location!

STACEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
5.0

Great workers...great experience

John T. 
Rating:
1.0

Not charge people when they have the safe trip coverage when they are stuck in their drive way, I was told I was going to have to pay $325 to get unstuck. That's crap

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Liz W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aarya B. 
Rating:
5.0

Personnel very friendly and helpful, the auto transport was dirty from previous use.

Don M. 
Rating:
5.0

The Team went above and beyond to help me. Thanks very much!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great value and highly recommend!

JOSEPH T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

I have dropped off U-Haul trucks several times to U-Haul moving and storage of Evergreen. They have always been very helpful, efficient, and nice to deal with. I will continue to use them in the future.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
4.0

Thanks, quick and easy drop off and good customer service!

David U. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

I tripped and fell inside the truck. Concussion & broken hip.am in hospital post op hip replacement. CT of head injury shows small bless.Understand NONE of this is fault of UHAUL jjust wanted you to know how happy Ihave been

Henry D. 
Rating:
2.0

Provide chains or studded tires on trucks. Change oil in trucks before renting them out. Give customers the right truck. Offer coupons or promo codes or even a rewards of sometype for frequent customers. Have extended rentals cheaper then short term. And actually have tred on slicks because we got stuck 3 times in very little snow.

vicki M. 
Rating:
5.0

Customer did not leave a comment.

Rolando X G. 
Rating:
5.0

This U-Haul facility has a great staff who are always very knowledgeable and helpful every time I come here.

Bill B. 
Rating:
5.0

Excellent staff! The young lady with the incredible Halloween makeup was exceptional and deserves a raise or bonus! She really helped me figure things out after I botched my online booking. Thank you guys so much!

Kristina T. 
Rating:
1.0

Got a call at 7am accusing us of stealing the uhaul then were charged an arm and a leg. Great move. :_

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

Nothing, out customer service reps were fantastic, professional and explained everything clearly-Thank you!

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

wallis C. 
Rating:
5.0

Great customer service, very helpful and friendly staff, definitely one of the best uhaul/rental locations I've ever used.

Chelsey M. 
Rating:
5.0

Customer did not leave a comment.

Jacob J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul d.  |  Overall Experience 
Rating:
5.0

Everything went well. From checking in to returning the vehicle. You guys are awesome. I will definitely come here again.

John S. 
Rating:
3.0

Quit charging 400 dollars for changing drop off locations.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

Very efficient, professional and friendly. Equipment was ready on time. The only problem encountered was that I ordered 5 dozen pads and only one dozen was in the truck. Since I live 30 miles from town, I ended up paying my loaders to pick up the other 4 dozen pads, a little pricy to correct the mistake. But all in all, I am very happy with the way it went.

Andree L. 
Rating:
5.0

Add backup cameras to your trucks

Eric V. 
Rating:
5.0

Great customer service! Super quick as well as friendly. Couldn't ask for a better experience! Kudos to the entire crew.

DOUGLAS D. 
Rating:
5.0

My thanks to the Uhaul personnel that served me at the kalispell rental and storage. You all were so helpful. Thank You

WALLACE L. 
Rating:
5.0

GREAT People !!

Will F. 
Rating:
4.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Same as above

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

Great experience, thanks

Chance M. 
Rating:
5.0

Truck was delivered clean and appeared to be maintained well for the indicated mileage. No indications of mechanical status when delivered. Staff was friendly and helpful.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Gregg J. 
Rating:
5.0

Not much. All went well!

Diana A. 
Rating:
5.0

The cashier was friendly and helped me when I brought the truck back even though they were closing

michelle R. 
Rating:
4.0

Everything worked well and was clean, fast check in and return. Couldn't have asked for anything better.

Deborah M. 
Rating:
5.0

The guy had a great attitude and looked like he enjoyed his job.

Benjamin S. 
Rating:
1.0

Staff threatened to beat me up for asking for a copy of my receipts after they fraudulently overcharged me late fees on a rental truck that had been returned prior

MICHELLE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Josiah M. 
Rating:
3.0

Customer did not leave a comment.

Nancy D. 
Rating:
3.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Very helpful and friendly staff.

Gary W. 
Rating:
5.0

good staff, very helpful and attentive

malcolm E. 
Rating:
1.0

You decided to auction my things off when you know the state of affairs that the economy is in employment. I have zero recommendations for you and I would never ever store with you again you are my go to. I’ve had Uhaul in Helena. I’ve had Uhaul in Missoula I’ve had Uhaul everywhere. My experience at the Kalispell Uhaul was negative never going to be done again you kept wanting to keep really stuff that was worthless but you thought it was worth everything when I tried to call and make Time after Time again payment adjustments with you and you wouldn’t do so so no you won’t hear nothing good for me ever.

Chandra E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanne D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maggie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia G. 
Rating:
5.0

Outstanding staff!

Kip S. 
Rating:
5.0

Customer did not leave a comment.

MichaelR D. 
Rating:
5.0

this location was short staffed and we waited a long time to turn in the vehicle and were finally told to just leave the keys in the truck and they would email us a receipt. Several hours later, we did receive email confirmation and everything was in order.

Michelle A. 
Rating:
5.0

Friendly staff, very quick service.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Dominic was great, friendly and fast service !

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Naomie M. 
Rating:
5.0

Customer did not leave a comment.

Kipman S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The 24/7 is great but needs work to make it completely seamless . I still needed an attendant when it malfunctioned.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Another Great location

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

A bit spendy but I guess that's expected. Shout out to Dennis in Kalispell for going above and beyond to make an incredibly stressful situation easier to deal with.

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Always helpful, friendly and nice. We appreciate your professionalism. Thank you

David B. 
Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
5.0

Moving is stressful enough. The staff at our pickup sight we so kind and patient and helpful! Thanks

terra D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
4.0

The staff at this location were friendly and nice. Willing to help in every way! Thank you

MARJORIE SPOONHE B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Thank goodness they held onto our trailer because our truck (picked up from a different location) was 2 1/2 days late for available pickup!

Janie H. 
Rating:
5.0

competent highly skilled workman!!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Disappointed that I received a two-inch hitch instead of the 1 1/4 inch one that I ordered. However, when I hesitantly asked if they would set up my bike rack onto the hitch, I was told "no problem" and it was done with a smile. Much appreciated!

Nancy G. 
Rating:
5.0

Could not expect a better experience. It was a very quick in-and-out for both pick-up and return of trailer.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Winston F. 
Rating:
5.0

Customer did not leave a comment.

LYDEN D J. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Kalispell is the only U-Haul place I'd go for storage!!

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Great people and service. Thanks

MAX P. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
2.0

I went on line to rent, then called in to confirm an outside unit and reserved an outside access unit on Friday. I came in Saturday to move in and there was not an outside unit available. The people told me this was normal and there was nothing they could do. If you’re going to tell me one day I can have an outside unit ,sign me up and reserve that unit and the next day tell me there are none available, there is a problem with your integrity or your business model. Either way, I was very disappointed and frustrated at that process.

Merlan W.  |  Overall Experience 
Rating:
4.0

Had a broken wire on trailer so backup lights and blinker didn't work

Kate J. 
Rating:
5.0

Customer did not leave a comment.

mike F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Excellent young man who helped me.

john R. 
Rating:
5.0

The gentleman who helped me was very helpful and very concerned about my complaints

ANNE L.  |  First Impressions 
Rating:
5.0

Everyone was amazing! They always go above and beyond for me! Keep up the great work! Also Dominic is the best!

Jennifer H. 
Rating:
3.0

1500 miles on roads in todays condition with terrible shocks was very uncomfortable.. We should have had better equipment for such a long trip. I feel I should have chosen a competitor's truck at $400 more.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

Really like this facility & the staff. It's probably most a lot about the lazy, sloppy, irresponsible customers leaving broken items in the "free" area but it wasn't cleaned up or tidied in the few weeks I had a unit. Is there no protocol for disposing of these things?! & the bathroom was stopped up. Twice. :《

Janice L.  |  Overall Experience 
Rating:
5.0

Everything was good in our experience except the website was a little difficult to navigate and appeared to have technical issues frequently. Other than that, all was good!

Jahan F.  |  Overall Experience 
Rating:
5.0

Nice resource

WALLACE L.  |  First Impressions 
Rating:
5.0

Such an improvement over the "snowflake employees" we were dealing with in the blue state we moved from!

KEITH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marilyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolynn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY C.  |  Overall Experience 
Rating:
4.0

Everything was fine just had someone try and cut the lock once but other than that it was good

Zane P.  |  Overall Experience 
Rating:
1.0

Our experience with U-Haul was awful. When we reserved our unit a year ago we arrived to find it was unavailable so we had to rent two units until the one size was available meaning we had to move our items twice. The location of U-Haul is very unsafe. The parking lot and building are not secure. As a woman I felt uncomfortable and refused to go alone. Homeless people hung out behind the building and in the parking lot all the time. One night my husband went to grab something and when he was trying to leave 2 homeless men were knocking on his truck windows trying to talk to him. That was the last straw. We decided to give our money to a local storage unit instead of a corporation. We found a much more affordable and secure location in town. U-Haul does not prorate the rent which was disappointing as well.

jessica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndsey C.  |  Overall Experience 
Rating:
4.0

We thought that you could only get in with a code, but found the doors open without code during business hours. Thank you for the nice service.

Kelly J.  |  First Impressions 
Rating:
5.0

Employees very helpful and kind

corrine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith G.  |  Overall Experience 
Rating:
5.0

Hopefully when we go to check out in 2 months there are no issues but to this point all the people have been great

John S.  |  First Impressions 
Rating:
5.0

Thank you for the opportunity to work with you

Charls P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

keith k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

At times long line with one person attending to customers...

bob s.  |  Overall Experience 
Rating:
5.0

The entire staff was friendly, accommodating and fun…

chris p.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and attentive. The facility was clean and well lit and the temperature was controlled. Thanks to the whole crew.

Judith L.  |  Overall Experience 
Rating:
5.0

Amazing! I didn't expect a COVERED area to unload our household belongings. I also do not remember the staff names, but they were incredibly helpful.

KEITH A.  |  First Impressions 
Rating:
5.0

I have had several storage lockers in various parts of the country in the past. The evergreen facility is by far the cleanest, most convenient facility I have ever utilized. The courtesy and expertise of the staff members at the evergreen facility is unsurpassed in my book.

Steven S.  |  First Impressions 
Rating:
5.0

Kimmy and the staff was great David the one in Helena was great hard worker in fact every one was 100 percent the best I have ever worked with thank you and God bless you all thank you Katie starks.

Karie S.  |  Overall Experience 
Rating:
5.0

Dominic, the manager, has been particularly helpful. Great place.

DAVID H.  |  First Impressions 
Rating:
3.0

I got the wrong size unit witch was my fault but over all happy with it

Allison C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

Choosing UHaul for our storage needs was a great decision. Knowing our belongings were always safe gave us peace of mind. If we ever need to utilize a storage facility again, without a doubt it will be UHaul! Thank you!!!

Michele B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRADEN P.  |  First Impressions 
Rating:
5.0

Super easy from setup all the way to cancelling my unit. No complaints, everyone was helpful if I needed assistance and I never had issues getting to my unit when needed.

Samuel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah F.  |  Online Move In 
Rating:
4.0

I have just moved all my belongings from storage after being there fir 2 1/2 years. Completely dry, looked perfect. I was super impressed.

Joan E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shy D.  |  Overall Experience 
Rating:
5.0

Miss Kimmy and her family was great they helped me to better my self and to do better at my job.

Karie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen g.  |  First Impressions 
Rating:
5.0

The staff was always very friendly and very professional. The facility was very well kept, never had an issue when I went there. I will definitely use their storage facility again in the future

brian s.  |  Overall Experience 
Rating:
5.0

Everyone who works there is very friendly and helpful.

RANDY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel C.  |  First Impressions 
Rating:
5.0

Great employees . Always helpful

Robert O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debby S.  |  Overall Experience 
Rating:
5.0

Thanks for all the extra help and friendliness. :)

Shelly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayla P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

If we needed space or a vehicle to move items, we would return.. The staff and premises are great!!! THANKS....

BUD L.  |  Overall Experience 
Rating:
5.0

I chose U-Haul primarily for the safety and security features. When I was moving out of my first apartment, I was moving a lot of stuff at night after dark and as a single female, I felt nervous using a storage facility that was not lit, visible from a main road, or had unit security. At U-Haul, I definitely paid more than other places, but I always felt safe. My only qualm with U-Haul was the recent rent increase this year (which I totally understand in this valley but I am an educator! I don't make a lot of money!) especially since there had not been any tent increases in the past 2 or 3 years that I had been renting. otherwise, would definitely rent again and recommend to friends.

Barbara O.  |  Overall Experience 
Rating:
5.0

Dominic the manager was very helpful and had great customer service. All the employees were friendly and helpful.

JACQUELYN A.  |  Overall Experience 
Rating:
5.0

I have say Excellent stories at U-Haul I recommend them to friends and family and son keep a good work out I think you guys are number one that’s why I say excellent staff Verifiedcustomers

jeri b.  |  First Impressions 
Rating:
5.0

Normally I don't get a decent service from most storage facilities, but amazing job staff was Curious an very outgoing in a professionalized way. Great job keep it guys

joshua s.  |  First Impressions 
Rating:
5.0

Great customer service very friendly every time we go in

Jaime L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason z.  |  Overall Experience 
Rating:
4.0

Facilities are well maintained and well managed. They were available whenever we needed help and I always felt welcomed and well taken care of. The unit itself was clean and well lit. They have a great security system that makes you feel secure and safe. Their prices are a little steep, but overall a great experience.

Mandy R.  |  Overall Experience 
Rating:
5.0

The staff were always super helpful and very pleasant to work with.

JESSE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID N.  |  Overall Experience 
Rating:
5.0

The staff at Kalispell were amazing and so helpful

MATHEW A.  |  First Impressions 
Rating:
2.0

Rates are a little higher than local spots and this was the only choice I had. Always an issue with my card not working or the box not taking my pin- I set off the alarm almost every time even when staff helped. Staff was friendly yes but almost always so un professional. Don’t acknowledge the customer always sitting on the desks and having better conversations with each other than being timely helpful. It was a little bit of a frustrating experience

Charli C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS G.  |  Overall Experience 
Rating:
3.0

Customer service was great; guy who helped me was very nice but scary vagrant population in and out was sketchy

Michelle F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD F.  |  Overall Experience 
Rating:
5.0

David was very helpful. Should be employee of the month. Great job to all.

DANIEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARIN H.  |  First Impressions 
Rating:
5.0

Very clean and well maintained facility. The staff was very helpful.

Stuart S.  |  Overall Experience 
Rating:
2.0

I rented a unit because they were unable to secure a moving truck. I’m so discussed with U-Haul and the bait and switch they pulled. I have already paid over $5000.00 to U-Haul for trucks and storage. The whole situation has been my worst nightmare ever! I hate U-Haul and the way they treated seniors like me!

Karin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo R.  |  Overall Experience