Customer Reviews for U-Haul Moving & Storage of Fairhill

2,952 reviews

747 W Allegheny Ave   Philadelphia, PA 19133
(@ Glenwood)

(215) 227-3900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 227-3900

747 W Allegheny Ave
Philadelphia, PA 19133
(@ Glenwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Iris M. 
Rating:
2.0

The young man behind the desk handled our situation well and by no means is he at fault but the fact that neither one of two the trucks that I reserved were available almost caused a huge inconvenience. It would be nice if Uhaul was able to update their customers on the availability of the trucks especially if they aren't going to be available, the size changes, etc.

Corey G. 
Rating:
5.0

Customer did not leave a comment.

Anastasia M. 
Rating:
5.0

Don't need any improvement

Anthony W. 
Rating:
5.0

HIRE more personnel to help assisting customers. It would be beneficial more so to the consumer than the company. That's why you're there.

Gregory K. 
Rating:
5.0

Have more employees working doing the week

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO G. 
Rating:
4.0

My reserved uhaul was not available at the location I requested, so I had to either downsize or go to another location for a bigger uhaul. Since being charged for milage, I had to rent a 26" uhaul that had to be dri en in circles or could not go down certain blocks or make certain clearings, but was charged for milage and fees when I was Inconvenienced from the beginning. My experience with uhaul sucked!!!!!

Upenda D. 
Rating:
5.0

Customer did not leave a comment.

LILLIANA R. 
Rating:
5.0

Nothing excellent services

CARLOS T. 
Rating:
5.0

I just wanna say all was well also easy no Hassle

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
1.0

He more staffed & have knowledge of the amounts of trucks available before confirming reservation!!!

Anisa T. 
Rating:
2.0

The brakes were very bad

LEE M. 
Rating:
5.0

Customer did not leave a comment.

Laverne B. 
Rating:
5.0

What can say,was excellent service I will recommend to anyone yes.

elving G. 
Rating:
5.0

Customer did not leave a comment.

lorraine M. 
Rating:
5.0

Everything good 👍

patricia R. 
Rating:
3.0

I didn't like the fact that when I return my truck they didn't come and check the mileage or anything on the track

danielle B. 
Rating:
2.0

Open store on time

ALFREDO R. 
Rating:
5.0

Great customer service

LILLIANA R. 
Rating:
4.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

RUBIN J. 
Rating:
5.0

The manager ALEX was great & other employees were professional.

hector S. 
Rating:
5.0

Customer did not leave a comment.

LILLIANA R. 
Rating:
5.0

Customer did not leave a comment.

Janel M. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Great customer service!!

LILLIANA R. 
Rating:
5.0

Staff is excellent, patient, knowledgeable they all deserve a raise customer service was a ten plus

DAWN B.  |  First Impressions 
Rating:
5.0

I was able to access my storage @ the times I needed to worked was very polite & friendly & good conversation

Rasheen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamir W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

WANDA C. 
Rating:
4.0

The service soon time no good

Antonio T. 
Rating:
5.0

Well it was a good service I recommend people to go to that location five star

EDUARDO L. 
Rating:
3.0

Customer did not leave a comment.

Shaka J. 
Rating:
5.0

Keep up the good job 👍

Micheal W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CraigStephen W. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO L. 
Rating:
4.0

Customer did not leave a comment.

antonio v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya S. 
Rating:
5.0

Great customer services!

LILLIANA R. 
Rating:
5.0

Customer did not leave a comment.

Erick A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maurice F.  |  Overall Experience 
Rating:
1.0

They had rats and when I went to get my stuff out of there there was rat poop everywhere and on everything on my kids clothes, shoes, toys,valuable stuff to me was ruined and had to go in the trash and they didn't inform their customers and that's not fair I haven't used or been back to that unit since last year now y'all are charging me for a unit I haven't been to or used and it's to the rats being in my unit can't use none of that stuff my couches, my dishes were un there as well and many other things trash you can't save or use that stuff no more unsanitary and nasty. You had some decent workers at this site others didn't have no bed side manners at all.

Tamara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilian M. 
Rating:
3.0

Everything about the vehicle was in good condition. But I think there should be more employees at this location. It was only one gentleman working. With several customers waiting.....

AARON S. 
Rating:
5.0

Very helpful staff! Excellent customer service. Eddie was very kind.

Erick A. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
4.0

Customer did not leave a comment.

Vern G.  |  Overall Experience 
Rating:
2.0

check your vans before renting them out! the first truck we were supposed to get was broken into the whole front seat area was covered in broken glass

Sean S. 
Rating:
5.0

Great customer service

ANDRE C. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

Uhaul

Andre H. 
Rating:
5.0

Customer did not leave a comment.

LaToya N. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
5.0

The staff at Fairhill are the absolute best. Helpful, friendly, I won't use another location because I know I will have a great experience here.

Matthew B. 
Rating:
2.0

Track is old Services is very bad had to wait long time in the morning, Didn't had the dolly I paid for Nrrf to get refund

Assaf Z. 
Rating:
3.0

Customer did not leave a comment.

KHALA H. 
Rating:
4.0

They no trata lo cliente vien alguna jente y solo al un trabajador casi sienpre y al k esperar mucho

ANTONIO T. 
Rating:
5.0

Customer did not leave a comment.

nikea b.  |  First Impressions 
Rating:
5.0

Keep the vans cleaner that's it. Everything else was great. Although the truck was well maintained the inside could have been cleaner.

CHINITA W. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

The customer know when you're updating for year.😷

TONYA M. 
Rating:
5.0

Customer did not leave a comment.

zoraida r.  |  Overall Experience 
Rating:
5.0

Continue the great customer services. Thanks!

JOSEPH R. 
Rating:
2.0

I think customer service at the location can definitely be improved and his goals for the majority of the U-Haul locations in Philadelphia. They can be unprofessional in front of clients and it doesn't draw business when the employees aren't professional. I was applied a charge for gas when I put gas into the truck and I was charge for basically like a full tank when I was given the truck it with half a tank.

GRETCHA F. 
Rating:
3.0

Nothing. I think the staff were really cool and very professional. I would def come to this location again.

MELINA M. 
Rating:
5.0

The best

fahzeem p.  |  First Impressions 
Rating:
1.0

Make sure another customer information is not being used..i did not rent a truck from U haul. My name is Todd Baumgardner and i live in Virginia.

YUSEF S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ever J. 
Rating:
5.0

I had a good experience.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

SHELBY H. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
3.0

outside of truck was not cleaned. They did not have any of the supplies I ordered (furniture pads, handtruck)

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

erica e.  |  Overall Experience 
Rating:
5.0

I have been very safuce with U-Haul all the years with them

mandy h.  |  First Impressions 
Rating:
3.0

Ghetto workers and They only had one cart which was for mattresses also lied about me not being able to get first months discount

NaImah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asha S.  |  Overall Experience 
Rating:
5.0

None Excellent

lamar T. 
Rating:
5.0

Customer did not leave a comment.

TANEESHA C.  |  Overall Experience 
Rating:
5.0

Was very happy with service

Walter W. 
Rating:
3.0

Customer did not leave a comment.

Yolanda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ISABEL T. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
5.0

Very pleased with the customer service. Was also happy they had bilingual employees to help!

RAMONITA R. 
Rating:
5.0

Great staff..

Mario L. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE H. 
Rating:
5.0

I had a great experience picking up the trailer at U-Haul Moving and Storage of Fairhill (808021). It was a really cold day with an inch of snow on the ground. Naquise Childs was very professional. He got the trailer hooked up, making sure the chains didn't drag and everything was working as it should. Thanks, James

James T. 
Rating:
5.0

More staff. The representative was by himself on the day I picked up the rental which delayed the pickup a bit but he was very efficient and knowledgeable. Despite the staff shortage, he was very polite which is rare in situations like that.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
2.0

No one’s ever in office to correspond promptly, phones barely answered , staff don’t know how to conduct nor talk with people !

Tanielle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
5.0

Customer did not leave a comment.

darnell E. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

All good. happy customer.

ALBA H. 
Rating:
5.0

Customer did not leave a comment.

Melony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBA H. 
Rating:
1.0

They are not punctual and hit me with cleaning fees.

DEEPTA H. 
Rating:
5.0

Customer did not leave a comment.

Bernitha A.  |  Overall Experience 
Rating:
2.0

I was charged 20 for cleaning but the truck wasn't dirty. And the price on the original quote was way lower. Overall I would rent elsewhere in the future.

VICTOR R. 
Rating:
5.0

My truck was making a loud noise do to someone attempting to cut Catalac converter.

BRYANT J. 
Rating:
5.0

Nothing it was a great 👍 👌 experience for me

WARREN P. 
Rating:
5.0

It takes time to rent the truck.need more employees are peek hrs

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

Employee was respectful, patient as well as helpful. Thank you for your amazing customer service

Jose B. 
Rating:
5.0

Employee should be wearing their mask inside the store and avoid using personal cellphones while working with a customer.

LILLIANA R. 
Rating:
5.0

Customer did not leave a comment.

tamara B. 
Rating:
5.0

Customer did not leave a comment.

Janeen B. 
Rating:
5.0

Excellent customer service, He quickly provided with service that I needed I can resolved my issue that day He is doing an awesome job there. Thank a lot

MERCEDES Q. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Rich D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Your salesman was really professional thats why i would continue to come here and also recommend everyone to you keep up the good work ladies and gentlemen have a great holiday

Lewis S. 
Rating:
4.0

Customer did not leave a comment.

RUTH D.  |  First Impressions 
Rating:
5.0

Needed more workers especially on a Saturday.

DELLAREESE Y. 
Rating:
5.0

Customer did not leave a comment.

JHEISHAD V. 
Rating:
1.0

So when I first got the unit couldnt get to it unless I went downstair and carry my stuff by hand because the gate wouldnt open. So then they gave me a larger storage unit that I didnt need. I wasnt avout to carry those tire chains down there and no help was offered. I think this place was not the best option. Its cool wasnt much stuff in the storage unit.

lindell t.  |  Overall Experience 
Rating:
3.0

The radio didnt work, heat wasnt real warm.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

tyria j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Delia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

angelize r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackeline m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRANDAL M.  |  First Impressions 
Rating:
5.0

I'm a little bias, because I love UHAUL,all my experiences have been great

James S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Towanna M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ellen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony J.  |  Overall Experience 
Rating:
5.0

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

halima h.  |  Overall Experience 
Rating:
5.0

It's always a pleasure dealing with the Allegheny office

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  Overall Experience 
Rating:
5.0

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

aerielle r.  |  Overall Experience 
Rating:
5.0

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Gregory M.  |  Overall Experience 
Rating:
4.0

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

kristopher w.  |  Overall Experience 
Rating:
5.0

The young lady was excellent with handling what I needed, an very knowledgeable

Christoper W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany A.  |  Overall Experience 
Rating:
5.0

Manager is a good person

ANTONIO M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shahidah o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheria B.  |  Overall Experience 
Rating:
5.0

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

halima h.  |  First Impressions 
Rating:
1.0

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Aaron A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrain m.  |  First Impressions 
Rating:
5.0

Susan Singh provided excellent service! I felt great dealing her.

ernest e.  |  First Impressions 
Rating:
5.0

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Blanca v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL R.  |  Overall Experience 
Rating:
2.0

I miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Teresa H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Archell P.  |  Overall Experience 
Rating:
2.0

Customer service could’ve been way better, especially with communication. Susan was the only decent person there.

daisja j.  |  Overall Experience 
Rating:
4.0

Very friendly and accommadating

jorinda k.  |  Overall Experience 
Rating:
4.0

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

WILLIAM C.  |  Overall Experience 
Rating:
3.0

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

bniya h.  |  Overall Experience 
Rating:
5.0

Susan's customer service was unmatched, Always in and out!!

Teena C.  |  Overall Experience 
Rating:
4.0

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Robert W.  |  Overall Experience 
Rating:
5.0

xxxx

ERIC H.  |  Overall Experience 
Rating:
5.0

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Meredith R.  |  First Impressions 
Rating:
5.0

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Robert W.  |  First Impressions 
Rating:
5.0

Friendly service

ERIC H.  |  First Impressions 
Rating:
2.0

I hope to never Use that facility again.

ellis a.  |  Overall Experience 
Rating:
5.0

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

marguerit d.  |  First Impressions 
Rating:
5.0

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

Elizabeth S.  |  First Impressions 
Rating:
4.0

O

george w.  |  First Impressions 
Rating:
5.0

Great job by the staff

ellis a.  |  First Impressions 
Rating:
1.0

I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

WILLIAM C.  |  First Impressions 
Rating:
3.0

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

Nysheem K.  |  Overall Experience 
Rating:
1.0

Very unfair

MARCUS F.  |  Reservation 
Rating:
2.0

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Walker L.  |  Overall Experience 
Rating:
4.0

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

Jazsmine A.  |  Overall Experience 
Rating:
5.0

The staff is outstanding

MARYLUE C.  |  Overall Experience 
Rating:
4.0

The manager was really professional and considerate.

LYNETTE H.  |  Overall Experience 
Rating:
5.0

Thank you

JACKELINE J.  |  Overall Experience 
Rating:
5.0

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Catherine T.  |  Overall Experience 
Rating:
5.0

The guy who helped me was a great help

Ayana J.  |  Reservation 
Rating:
5.0

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

CAROLYN H.  |  Overall Experience 
Rating:
5.0

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.

Georgine M.  |  Reservation 
Rating:
4.0

We were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.

tamika r.  |  Overall Experience 
No reviews have been submitted for this location.

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