U-Haul Moving & Storage of Fayetteville at Coliseum

2164 reviews

2346 Gillespie St   Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

(910) 223-1556

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(910) 223-1556

2346 Gillespie St
Fayetteville, NC 28306

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MARTHA W. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Micah C. 
Rating:
5.0

Nothing. Ms So ya was professional, friendly, helpful and informative throughout the whole process

Arlene M. 
Rating:
5.0

The service was excellent and the staff was top notch in their professionalism and courteous manner

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY J. 
Rating:
4.0

Customer did not leave a comment.

Rhonda F. 
Rating:
5.0

Great customer service.

DENNIS W. 
Rating:
5.0

Stephanie was extremely pleasant to work with and she made this process simple for us. Thanks Stephanie! We will definitely use your services in the future.

RICKY L. 
Rating:
5.0

No improvements needed

DANIEL F. 
Rating:
1.0

I rented my truck for two days and returned it one day early. I put down 100 for deposit. All together I paid $180. But they would not give me any money back. I moved locally and the move was only 3 blocks away. I am upset that I didn't receive my money.

Johnny O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Drove up and was told to leave key on seat and we would get receipt by phone. Would like to have had receipt printed out and handed to me. Finally did receive by phone.

William W. 
Rating:
5.0

Service was great

RAYMOND R. 
Rating:
2.0

When I pulled up the signage said to stay with your equipment, waited approximately 10 minutes for someone to walk up however no did. I walked inside the building and was told to leave the door open and the key in the truck. Not impressed with the service.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

When I pulled in, there was a truck under the awning. I parked near the building. When I started walking to the building to turn in the keys, the lady who'd been cleaning the truck told me I needed to park it under the awning. She was very rude about it. She could have motioned for me to park near there but she didn't. She didn't seem to consider that I couldn't have parked there because there was a truck there. None of that matters to me, though. It was her attitude that I did not like. She was very rude. I will not use this location again.

Rolie W. 
Rating:
4.0

Rented small trailer from Bragg Blvd location and asked for an appliance dolly. They did not have one so the associate called over to Gillespie St to coordinate for us. We drove over a picked up with not issue. I asked if I could drop both trailer and dolly at same location instead of driving across town and was told by associate that they would "transfer" the dolly to the Bragg Blvd location so that I could drop both off together. The very next day I drop trailer at Bragg Blvd and they could not accept the dolly and told me I would have to drive back across town and drop dolly at the Gillespie St. location. I thought this was all worked out the previous day and I did not want to go thru the extra hassle. Associate at Bragg Blvd told me there was nothing they could do and that either I could go to Gillespie St or call 1-800-Go-UHAUL. We already dropped the trailer so how would I drive the dolly over to the other location? I asked if associate could make the transfer and she said no. I asked if the associate could call Gillespie St for me and she said no. I asked if the associate could call 1-800-Gillespie St for me and she said no. Absolutely zero customer service from desk associate at Bragg Blvd. The only thin Gillespie could have done better is transfer the equipment to Bragg Blvd like they promised. The equipment return associate at Bragg Blvd was great and seemed to care, but there was nothing he could do to help us. So now we were stuck in the parking lot at Bragg Blvd trying to figure out what to do next. My question is why was there no one trying to help me? Call 1-800-Go-UHAUL is NOT customer service. We called the number several times over the course of the day before finally speaking with someone who could help. This person had a great idea. That idea was that she would call the Gillespie St office on my behalf and make sure the equipment was transferred which is what I asked the associate at Bragg Blvd to do and she said no. Add to the frustration was the fact that we were only visiting from out of town. Bragg Blvd location could use some training on how to provide customer service! I know this survey is for Gillespie St, but I did not receive one for the Bragg Blvd location so hopefully Gillespie St can share my negative experience with the appropriate audience at Bragg Blvd.

David R. 
Rating:
3.0

No one was able to assist me with the tow dolly, they connected it to the uhaul and then left. After two hours trying to get one of the ramps to close, the employees blamed my car and said it was preventing it from closing. I used the exact set up prior and had no problems. The employee then decided to spray the ramp with oil and it slid into place without a problem. It would be more customer effective if they could guide us with how to use the equipment and ensure it is in working order. In regards to the uhaul, it smelt like marijuana and I had to deal with it for the entire 9 hour drive.

VERONICA P. 
Rating:
4.0

Just continue doing what you doing and you will have happy customers like me. Thank you

CARLA C. 
Rating:
5.0

Rep on the phone helped me tremendously,she recommended. Helping hands moving service which was a godsend. We couldn't have done the move without them

MARY M. 
Rating:
3.0

Checked truck in one hour early with more fuel than when I rented. No other customers in store and I had to wait 45 minutes for an employee to inspect. I had rented from u-haul on Bragg Blvd before. Had better service there. Will go back there next time. Better and friendlier service there.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

Chavaungh M. 
Rating:
5.0

everything was fine

ARCHIE H. 
Rating:
1.0

Worst location ever. Went to rent a igual on the New Year's Day because had to move out of our housing within three day, and this was the only place open. Upon arrival we had to wait for a truck to be returned then after that we had to wait for them to have it cleaned, which all they did was park it next to the building and not the cleaning station. So they informed us that we had to wait an hour so that they can get it cleaned and all they did was clean the driver section and not the back were the storage is located. So we then received a call that the truck was ready, and my husband walked right in to get the keys. When we got home after loading some stuff to my surprised small roaches started popping out of the top edges of the truck. I was horrified, and couldn't believe that they would rent out a truck in that condition. And so I tell my husband, and we really didn't have an option, but to use it since we didn't have another place to go because of New Years, and having to move all of our stuff within just three days. What's worse is that when done with the rental and went to return it a gentleman came out and informed my husband before he even had a chance to go in the store that he had to just open the driver door and leave the keys in the truck and that he didn't have to go in that he would just have to get an email receipt. So I decide to call the store and informed them about the situation of the gentleman telling my husband that and that we didn't want to get over charged after the 24 hours. The lady was very friendly and helpful with that. But now we get the email with and extra charge of $50 for them to have cleaned the truck when in fact the truck was cleaned except for the roaches that were already their. But now we get informed that that's the reason why we are getting charged. I just can't believe that this is happening because if they would have cleaned it right they would have seen the condition the truck was in when it came to the roaches. Not only did they make us wait for an hour and didn't let my husband go in the store upon returning the truck we are now getting charged for something that they had to have fixed before they rented out the truck to us or others. This is unacceptable and I will never go to this location again. The whole hour that we waited their all they did was take smoking breaks and talk.

LUIS R. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA W. 
Rating:
5.0

Customer did not leave a comment.

HERMAN F. 
Rating:
5.0

Customer did not leave a comment.

Mason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

JESUS S. 
Rating:
4.0

Nothing... Service was Excellent

charles E. 
Rating:
3.0

When I returned again the location close and I have to go on a different one. They charge me $41 for extra millage .

Roguens S. 
Rating:
5.0

Customer did not leave a comment.

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

BERKELY H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

the truck i used needs to have the steering wheel lock and key lock mech. checked..

ROY S. 
Rating:
2.0

To be more helpful with the customers. The PERSONEL passed and saw us on the returns area and did not ask if we needed any help.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

Regina D.  |  Online Move In 
Rating:
5.0

Excellent service

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

Walker B. 
Rating:
2.0

Get a clear understanding of the fact that internet traffic determines when a message is received. it is not at the whim of a customer or any one else. When it is heavy it retards messages until the traffic route is available. Uhaul in nationwide. The headquarters understands that the network gets extremely busy. This office is hateful, rude and verbally abusive.

Charlene C. 
Rating:
5.0

Staff was great

Charlene C. 
Rating:
5.0

Customer did not leave a comment.

Terence B.  |  Overall Experience 
Rating:
5.0

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

Cassandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONSUELO M. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
4.0

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Sterling M.  |  First Impressions 
Rating:
1.0

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Kimberly E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney W.  |  First Impressions 
Rating:
4.0

The absolute worst service and staff. I have used uhaul faithfully for EVERY move over the past 21 years. This location has tarnished the uhaul reputation. They have done nothing short of commit fraud and falsifying accident reports to justify thievery. I have entered 4 contracts with uhaul in the past 60 days and this experience with uhaul at the Coliseum has been by far the most disappointing experience........I am African American. And this business seems to be owned by an African American woman, how ever the other folks White and Latino showed me more courtesy and respect than her and her staff.. ......Respect goes a long way.And to the tune of my unbelievable charges of over $630.....I have never been talked to or treated in such a manner. I have been in customer service for many years in many different capacities, and they are not doing customer service right. The operation is run like a "Mom and Pop "store run rogue. Funny thing, that's why the old lady on the trolley riding the parking lot told me to watch my money. The first day I dntract , no one seemed to know exact

quenetta S. 
Rating:
3.0

Customer did not leave a comment.

MICHAELPATRICK H. 
Rating:
5.0

Maybe have the blankets placed in truck vs customer picking up blankets.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

Malcolm P. 
Rating:
5.0

Customer did not leave a comment.

Ommannan G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latosha D. 
Rating:
5.0

The customer service was great and courteous. Also very helpful in terms of the accessory equipment needed for the signal lights.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

vonnie F. 
Rating:
5.0

Everything went well, check in and check out were easy and stress free. Thank you.

Princess S. 
Rating:
5.0

Customer did not leave a comment.

DAMMION W. 
Rating:
5.0

All staffers are polite, knowledgeable and professional.

JOYCE M. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. 
Rating:
2.0

I rented a truck and brought it back after hours and the check in system could not pick up my location and yes my location was on ...so I got charged a extra fee in which is not right

DAVID S. 
Rating:
1.0

the woman behind the counter was so rude she was hateful talking so loud and just a awful experience never have i come across someone like that my daughter and grand daughter said the same about she was not wearing a mask eitheralso she talked down to the man helping us u haul can do better than her

ELIZABETH A. 
Rating:
5.0

Store was busy on this day but everyone stepped in and helped one another to assist customers quickly. I got thru checkout pretty fast and associate that hooked up the trailer was kind and professional...taking extra care to not damage my truck.

Carlton M. 
Rating:
5.0

I had the best help at this location. They were very professional and they had great customer service. I will gladly recommend them to anyone.

ROSCOE G. 
Rating:
5.0

Customer did not leave a comment.

DORIS W. 
Rating:
5.0

Customer did not leave a comment.

Deitren J. 
Rating:
2.0

Got there to check into my storage that I reserved they said that the size i reserved for climate control they didn't have even though their was signage in store advertising the size. No effort was made to compensate me for what reserved simply sorry and take what we have and be happy.

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

GREGG R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

VERONICA H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
3.0

Customer did not leave a comment.

bud D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
2.0

Made me feel like I was bothering them when I asked to rent. Stated "Oh God, I'm never going to get over there!" And sighed heavily

Donna G. 
Rating:
2.0

The manager was more concerned with the flirting with the ups delivery guy than she was with me. I had to hunt for my own truck and trailer. They didn't know how to hook the trailer so the guy had to get someone else to hook it up.

FORONDA J. 
Rating:
5.0

Clean vehicle before renting. Vehicle smelled cigarette smoke and disgusted me.

Randal D. 
Rating:
4.0

Equipment wasn't clean well because it's a trailer. It's condition was satisfactory. Both of the gentlemen that helped hook up the trailer were outstanding as was the gentlemen who was there for decoupling? There were issues with the pre drive off inspection, the email message contained broken code and did not contain a url for pictures or link to conduct an inspection. Also I was unable to receive anything via text for some reason. Lastly is it company policy to allow employees to wear politically themed masks and do they represent UHAUL's views? There was a worker wearing a BLM mask and I don't feel that's appropriate for a company to get involved in politics or to allow it's employees to promote their views in the work place. What if I had chosen to wear my "ThinBlueLine" mask today when I got my trailer?

Jayson D. 
Rating:
5.0

Upgrade the site it took me 30 minutes to return because the site kept kicking me off and making me restart the return process

Jasmine C. 
Rating:
1.0

The truck was scratched and it had a dent before l left the location and no one recoded it and they're charging me $102 for damages knowing that the truck had those damages. I am extremely upset and I will be contacting a higher ranking manager due to the manager of this location did not help and said that they're going to charge me anyway. The customer service in this location is very poor.

JORGE C. 
Rating:
5.0

Nothing that I can think of at this time. My services were quick, courteous, reliable and professional.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

every thing went very well from day one untill we left the location thanks to the employees there.

thurl M. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

MARCIA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Will rent again

James C.  |  Overall Experience 
Rating:
1.0

I was racially disrespected by a black woman who would not answer a simple direct question when she knew the answer to my question. If I owned this business I would terminate her employment immediately.

Melvin H. 
Rating:
5.0

Great Staff!!! and all is good !!

Fredrick F. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Rohan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Be more friendly

Donna G. 
Rating:
5.0

Great customer Service

Lacy R. 
Rating:
4.0

6X12 closed trailer was clean but had leaks in the rain in the top front of the trailer. Some items got a little damp on the move.

Gerald E. 
Rating:
5.0

Breanna and the other drivers were right on spot! Excellent customer service and professional service anyone would expect! Thank you for all that you do!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Hollyjo S. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

Charlene L. 
Rating:
4.0

Customer did not leave a comment.

Corey E. 
Rating:
5.0

There need to be a sales person at the desk. When a customer is waiting for service. They need a service bell.

MELISA M. 
Rating:
4.0

Slow it down just a bit, fast talking is a sign of experience and competence but every Uhaul customer is not a technology wiz. A little compassion goes a long way.

TEHPHNA R. 
Rating:
3.0

Trailer swayed alot on the road. And put prices online for different utility trailer. They told me that the utility trailers with gates were different rates but it wasnt on website.

Christopher B. 
Rating:
2.0

Complete confusion from start to finish. After saying I was gtg called the cops and reported their item stolen. Even though we told them we're returning with the trailer! Couldn't focus on the customer at hand! Side tracked easily!

Russell T. 
Rating:
5.0

Customer did not leave a comment.

gail b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo B. 
Rating:
2.0

Employees could have been a little more helpful. Was charged a extra full day because of communication gap.. Refund Resolved but going to take 5 days to receive money back into account.....

Renee S. 
Rating:
5.0

Customer did not leave a comment.

Natasha C. 
Rating:
4.0

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rohan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Coortney c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

No issues !

Daniel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
5.0

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

VANESSA E.  |  First Impressions 
Rating:
5.0

Very friendly, well mannered, courteous staff.

Quinnetta P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAT N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA K.  |  Overall Experience 
Rating:
5.0

The staff was professional, courteous, and friendly!

Demaricus R.  |  First Impressions 
Rating:
5.0

Great crew and storage facility.

Michael E.  |  Overall Experience 
Rating:
5.0

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

louis z.  |  Overall Experience 
Rating:
5.0

Everything is above par for a company that handles that much traffic. Great staff working there.

RONALD S.  |  First Impressions 
Rating:
5.0

Smooth and easy move in experience. Thank you!

Gilbert R.  |  First Impressions 
Rating:
4.0

Easy to rent. No problems w can or car dolly

paul e.  |  First Impressions 
Rating:
5.0

Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.

Carolyn S.  |  Overall Experience 
Rating:
5.0

We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

New Hope C.  |  First Impressions 
Rating:
5.0

The manger got help me a lot beautiful person place very clean.

HAYDEE G.  |  First Impressions 
Rating:
5.0

A one.

Gordon D.  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. I would definitely use the service again.

Sharom c.  |  First Impressions 
Rating:
4.0

Great facility

Sean d.  |  Overall Experience 
Rating:
5.0

Quick fast service

ELIZABETH M.  |  First Impressions 
Rating:
4.0

Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

Sally E.  |  First Impressions 
Rating:
5.0

This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

sara m.  |  Overall Experience 
Rating:
5.0

I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Tammy W.  |  Overall Experience 
Rating:
5.0

The staff is great I never had a problem!!!! They are funny and a great help!!!!

Lanyah M.  |  Overall Experience 
Rating:
5.0

I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

melodie c.  |  Overall Experience 
Rating:
5.0

The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

shalonda B.  |  First Impressions 
Rating:
5.0

The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Teresa G.  |  Overall Experience 
Rating:
3.0

More employees are needed.

Don B.  |  Overall Experience 
Rating:
3.0

Could use more people.

Don B.  |  Overall Experience 
Rating:
3.0

Staffing was a little light.

Don B.  |  Overall Experience 
Rating:
3.0

The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

ANDREA B.  |  Overall Experience 
Rating:
5.0

Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Rita M.  |  First Impressions 
Rating:
2.0

My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

Shemelia L.  |  Overall Experience 
Rating:
5.0

Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

YASMIN F.  |  Overall Experience 
Rating:
5.0

I would definitely rent again

Edwin C.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Teresa G.  |  First Impressions 
Rating:
4.0

Adrianna was outstanding.

Don B.  |  First Impressions 
Rating:
5.0

I love there kind spirit when you walk into the building

Phillip S.  |  First Impressions 
Rating:
5.0

Great service

Edwin C.  |  First Impressions 
Rating:
5.0

Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

MELODIE R.  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received.

elizabeth G.  |  First Impressions 
Rating:
5.0

Thank you

Mary Q.  |  Overall Experience 
Rating:
5.0

Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Ronald B.  |  Overall Experience 
Rating:
1.0

I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Helen B.  |  Overall Experience 
Rating:
5.0

Very Great customer service

Stephen L.  |  Overall Experience 
Rating:
3.0

Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Melissa A.  |  Overall Experience 
Rating:
4.0

UHaul Box crew was very easy to deal with. They were very flexible.

Amy B.  |  Overall Experience 
Rating:
5.0

James was very curteous and helpful! Seemed to go out of his way to help!

David K.  |  First Impressions 
Rating:
5.0

I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Altea T.  |  Overall Experience 
Rating:
5.0

Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Edward A.  |  First Impressions 
Rating:
3.0

I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Meyassar R.  |  Overall Experience 
Rating:
5.0

Excellent service; Mr James Farren was very helpful and professional.

Theodore K.  |  Overall Experience 
Rating:
5.0

Friendly staff.

David C.  |  Overall Experience 
Rating:
5.0

A Great Experience

Tracy S.  |  Overall Experience 
Rating:
4.0

Good job

Cal V.  |  Overall Experience 
Rating:
5.0

Delivery lady was outstanding. 10+

Gail L.  |  Overall Experience 
Rating:
5.0

The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jeanne P.  |  Overall Experience 
Rating:
2.0

Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jessica B.  |  First Impressions 
Rating:
3.0

Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Jennifer C.  |  Overall Experience 
Rating:
5.0

every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

Michael/ Laura J.  |  Reservation 
Rating:
4.0

Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

tamra m.  |  Overall Experience 
Rating:
4.0

The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

marcus j.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Showed me step by step. I think her name was Veronica

Sharon S.  |  Reservation 
Rating:
2.0

They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

laura k.  |  Overall Experience 
Rating:
5.0

Great location helpful friendly staff

raymond g.  |  Overall Experience 
Rating:
5.0

happy happy happy i got my own storage building, instead of paying someone else

WILLIAM TITUS R.  |  Overall Experience 
Rating:
1.0

I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

sylvia b.  |  Overall Experience 
Rating:
1.0

The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

brittany m.  |  Reservation 
Rating:
5.0

Thanks Tinessa for your help as we had the records shredded and vacated the unit.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

melissa s.  |  Overall Experience 
Rating:
1.0

Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

mark t.  |  Overall Experience 
Rating:
4.0

When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sequoiah M.  |  Overall Experience 
Rating:
5.0

The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

Sandra J.  |  Overall Experience 
Rating:
5.0

The service was Great! Friendly good customer service.

DONNA M.  |  Overall Experience 
Rating:
2.0

My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Kerry R.  |  Overall Experience 
Rating:
1.0

The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

Gregory R.  |  Overall Experience 
Rating:
5.0

From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

ED F.  |  Reservation 
Rating:
5.0

Great folks help me out in all possibilities.

john k.  |  Reservation 
Rating:
5.0

Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

jason w.  |  Overall Experience 
Rating:
4.0

I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

Taylor P.  |  Overall Experience 
Rating:
1.0

The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

ROBERT A.  |  Reservation 
Rating:
1.0

Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

albert f.  |  Overall Experience 
Rating:
5.0

Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

John L.  |  Overall Experience 
Rating:
4.0

Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

Tim G.  |  Overall Experience 
Rating:
5.0

Good

RICO C.  |  Overall Experience 
Rating:
2.0

poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

Ivan P.  |  Overall Experience 
Rating:
5.0

Excellent service and always helpful when needed. 😀

LINDA A.  |  Overall Experience 
Rating:
4.0

When I first opened this account, years ago, I had 24/7 access.

DAVID W.  |  Overall Experience 
Rating:
5.0

Very nice place.

John S.  |  Overall Experience 
Rating:
4.0

Excellent moving experience.

Kevin C.  |  Overall Experience 
Rating:
5.0

Professional service at a good price

jason b.  |  Overall Experience 
Rating:
3.0

The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Eboni J.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee

Sereno L.  |  Overall Experience 
No reviews have been submitted for this location.

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