Customer service experience was not friendly or informative. Felt like they didn't really care we were there when we picked up the rental. It was quick & easy but lacking any effort or once of empathy. Not mad with the experience but not thrilled or happyâ€¦ I could go somewhere elseNicholas C.
Customer Reviews for U-Haul Moving & Storage of Feasterville
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SARAH G.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.BRUCE Y.
Customer did not leave a comment.STEPHEN L.
It was a happy experience overall. The people there were always helpful and courteous.KENNETH F. | Overall Experience
The van was clean however given we are in a pandemic, it would have been nice to get a van that was recently cleaned out and did not have so much dust on the dashboard and throughout. That said, the UHAUL rep that helped me was courteous and helpful.MARSHA R.
Customer did not leave a comment.Alex K.
Customer did not leave a comment.SHAMIL C.
From my hook up to drop off everything was great. The gentleman that help me was very knowledgeable and had a great personality and very customer focused!!Richard Z.
I've used this location a few times. Great service and the equipment is well maintained.Scott S.
Customer did not leave a comment.LUIGI C.
Everything was perfectTHOMAS B.
Uhaul and specifically this location was very easy to navigate and do GREAT BUSINESS WITH. Speedy convenient check in, pick up and drop off. Equipment was clean and with no damage or mechanical issues. The Staff were professional , friendly and made the process a breeze. I would definitely recommend to others and will be returning if business is needed in the future ! THANK YOU UHAUL!Lache S.
Customer did not leave a comment.Rosiana R.
Customer did not leave a comment.BORIS Z.
My initial Uhaul reservation was at a different location. 1st STOP MAIL DROP, 14425 Bustleton Ave Store 205, Philadelphia, PA 19116. The pick up was scheduled for a 15 foot truck at 10am. Upon arrival to the location, the store was closed. I called the number two times with no response. After waiting for 20 minutes, I went to the street road location where they have a 10 foot truck available. By the time I got the truck, it was around 11am, losing an hour of my scheduled time. Following that, because this truck was smaller, I have to take additional trips adding to my overall cost. In general, this Uhaul experience was very unreliable.JERIN J.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.WILLIAM L.
The service agent was rude and condescending to me regarding an incident, I don't need to be talked down too I am a good customer and was only seeking satisfied outcome which I did not. This service agent should be replaced since apparently He doesn't have the people skills to work in such an environment. Please call me to discuss 215 651 5478. Extremely upset and hurtLARRY G.
the first time I reserved at 20 foot truck online then when I showed up there was no truck. I had to go to another location for a truck. This time I reserve a truck 2 weeks later I get a appliance dolly reserved online with the truck, they dont have the dolly and have to another location to pick it up adding to miles I drive and the gas I needed and got charged for it all.BRIAN H.
Not change the location of pickup/drop off.THOMAS E.
Very helpful staffZUHAIR A.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.CHRISTOPHER H.
mileage was incorrectMichael S.
No problems; it just takes a while to get attention.Michael G.
Everything was great on my end. No complaints. Made my reservation online and it was very simple to do then went and picked up my rental. Staff members was friendly and handle my reservation very well i was in and out with no issues.SAMMY S.
Customer did not leave a comment.Richard A.
I attempted to return a truck on the same day of rental and arrived and few minutes before 7pm. Staff members were outside and the building was locked and they waved me around to the after hours return. I was not prepared to do the online check in and was charged the $20.00. Hoping that you could remove that fee as I was there before 7pm on 9/11. Please contact me.Jason B.
I came to pick up a trailer and when connected to my vehicle the lights on the trailer weren't working. Your staff incorrectly assumed that my vehicle was faulty but in fact it was the issue with the electrical system with the trailer. I had to drive back home and spend time testing/troubleshooting something that was in fact working. Your staff needs to be better trained on identifying issues with your rental equipment. But it's not all, I rented a replacement trailer for 1 day and was charged for 2 days. Now I have to spend time and deal with your staff to resolve this. Overall, I had a very poor experience at this rental location this time.Dmitry R.
Everything worked out fine thank youROBERT D.
Customer did not leave a comment.TERESA S.
Everything was ready and on time. Very knowledgeable employee working at the desk. Very pleasant and courteous.KEVIN M.
The email notification sent me to a different location for pick up initially which was much farther. This place was a tiny hole in the wall neighborhood Uhaul dealer which didn't have any inventory and no one answered their phones all day. I also called the dispatching office which sent me to this same incorrect location. Once I was redirected (by the same dispatching number), I found the correct location which was good. But this was a wild goose chase that I didn't need to have during rush hour which was the only time I was told I could pick up.Johanna F.
Customer did not leave a comment.WILLIAM C.
Employee that checked me in and out was very nice and accommodating!GARY H.
Have more employees to handle the volume of business at this location.MARK S.
I was overcharged for some appliance dollies that were never in the uhaul. When advice them they weren't there they assured I wouldn't be charged for them in which I still was.ESTHER R.
Customer did not leave a comment.RAYMOND S.
Over charged me on gas.Benjamin S.
Everything went so smooth and quickly from the reservation to pickup to returning the van.KAREN M.
Customer did not leave a comment.FRANCIS M.
Very pleasant staff, clean truck and storage.Robin B.
Customer did not leave a comment.Steven A M.
great jobBEN K.
There was a small leak in the vehicle roof. There was a small amount of water that came through, but it wasn't anything to worry about. I reported it when I returned the vehicle.GARY P.
Was charged an after hour fee of 20, even though rental was returned around 2pm during operating hours. Now I have to wait 3 days for a possible refund. Not happyMATTHEW B.
Customer did not leave a comment.SAM Z.
Customer did not leave a comment.JULIA L.
Jason Doyle the manger of this location was excellent! Very knowledgeable, customer focused and extremely pleasant. We had a great experience!WILLIAM W.
Customer did not leave a comment.TYLER S.
Customer did not leave a comment.RAFAL G.
Customer did not leave a comment.CHARLES P.
Update hours of operation on siteXIOMARA M.
Office staff are super rude, I scheduled a rental for 24 hours, got an early morning call next day to return asap because some else is waiting when I asked the rep their name they told me â€œdon't worry about it we will deal with you when you return and hung upâ€IGOR F.
Pre- rent walk around a car with a customerGary T.
My experience was great. Ths one thing i would say was when i called twice, it rang a few times, then just disconnected me.Michelle H.
The estimate of the amount of gas in the tank (5/16) seemed as though it must have been high, based on the amount of gas that it took to filI the tank right after I left the U-Haul location. So recommended improvement: more accurate estimate of gas in tank so that customers are not overcharged for fuel.Stephen C.
AC did not work. Made for an unpleasant ride since it was rainy, hot & humid.RICHARD C.
Was to pick up from different location. was told this is now the new pick up due to equipment not available. Attendant there was brief, and not friendly. Will not return. When passing other location, same vehicle was available. VERY disrespectful. cost me more money for mileage and time.GREGORY B.
Have heavy duty hand truck dollies w/straps available for customer's use.ALVIS T.
Customer did not leave a comment.NICHOLAS R.
Customer did not leave a comment.GERALD K.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.MAUREEN Y.
Customer did not leave a comment.Chris T.
Customer did not leave a comment.JOHN B.
Everything went well and smoothly. Very happy with the rental!Eric M.
Easy to reserve equipment, quick at pick up time, very quick at drop off. Everything worked as advertised. Personnel were knowledgeable and suggested good solutions to me.GARY P.
Customer did not leave a comment.ALAN S.
Always get good service and people are ready to help get it done.POwel D.
Customer did not leave a comment.Verne S.
Customer did not leave a comment.Mary H.
I'm not sure who took care of us but he was Top notch. The phone line I used ,set my pickup at another site, but he fixed it with no problems. He was very nice and professionalPAUL H.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.Crystal F.
Much better service the n Feasterville than other nearby stores. Thank you.tony S.
Since I returned the truck with quite a few gallons MORE gas than when I picked it up, I thought it was pretty small of you to charge me over $10 extra for 26 miles over the estimate on the order. In any case, those "extra" miles were required to pick up and return the equipment. Other than that, the rental was a good experience, and I WILL do it again.Michael G.
Customer did not leave a comment.RALPH F.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.JOHN M.
It was great serviceSIARHEI K.
The basic transaction of renting was great, but I have asked a number of times, with different people in multiple locations, if a u-haul cargo van is considered a â€œcommercial vehicleâ€ since many roads in NY and CT have signs that say, â€œNo Commercial Vehiclesâ€. No one seems to able to answer this question, which is a reflection on staff training (or lack of). IMO, someone at a u-haul store should know the answer.JOSEPH A.
I had an extremely positive experience. The man that helped me was extremely friendly, professional, and efficient.SEAN K.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.LEONID K.
Customer did not leave a comment.EDWARD JOHN C.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.JONATHAN B.
I made three confirmed reservation,s, the first and second location did not have what reserved , I had to go to a third location , a 30 min drive to get what I needsohail A.
There was one woman who was working the day I picked up my vehicle who was rude and very unfriendly and made the pickup experience kind of unpleasant. Other than that, everything was great!Jewell R.
I had an unfortunate problem with my original reservation #20261214. When I go to the location it was supposed to be at, the truck was not there. I was told the truck was in Philadelphia? When I reserved the truck it was supposed to be at the location I reserved to be picked up at. The guy on site at the dealership did get me connected with another location, but I was only able to get a 10' truck and not the original 26' truck I wanted Very disappointed as I had people waiting on. me to help me move and had to make several trips which incurred more mileage.NEIL K.
The process was easy and without issues. Picking up and returning the vehicle was without any issues.CHARLES A.
Jason Doyle went above and beyond to meet all needs and standards that I could imagine. I will always come back here even tho it is 20 miles away from where I reside because I know I won't have any issues with them! After being turned away from another U-Haul in Philadelphia because they did not have a van that I already reserved so I quickly called Jason's U-Haul and was without a doubt grateful and because of him I don't think all U-Hauls are bad because he definitely went well passed what he had to to help me. Thank you Jason for everything! And to be honest customer service isn't what it used to be so it's good to know there's still decent people who take pride in their jobs still out there!CORRINE F.
Customer did not leave a comment.ANTHONY D.
Customer did not leave a comment.ELDAD Y.
Nothing it was perfect!!!THOMAS B.
Customer did not leave a comment.GREGORY P. | First Impressions
Customer did not leave a comment.maria m. | Overall Experience
Customer did not leave a comment.Thomas A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!