Customer Reviews for U-Haul Moving & Storage of Flagstaff

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff

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Michael W. on

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Needs more sound proofing when driving on highway. Driver visor broken

dori t. on

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Lena S. on

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Joseph M. on

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Aaron B. on

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Picking up and dropping off the truck was quick and easy; charges were clear; the staff was open to answering questions that I had; truck was clean and ran well. Great experience!

mark r. on

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Karlene P on

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. I was treated horribly when I cam back to put more of my stuff in the box. The employee was rude. I will be taking my business else where.

JUSTIN H. on

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I did not understand we had limited miles so we were charged extra for going over. This should have been explained to us. We had to pay an extra $90

CALEB S. on

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Bowei Z. on

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jon k. on

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great no issues !!

James M on

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The customer service was absolutely crappy !

moises t. on

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MARY ANNE R. on

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Very good help

Mary Anne R. on

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Very helpful

Amber T. on

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Worst U-Haul experience ever though how rude they were wasn't their fault as they were dealing with irate customers all day from Phoenix Reservation Center overbooking them.

Douglas L. on

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alice f. on

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TODD H. on

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Sandy A. on

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cindy b. on

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RICK L. on

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Lisa H. on

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Make it very clear that when a particular truck size is reserved weeks in advance, that does NOT guarantee that you will get that truck size. Moving 15ft of furniture in a 10ft truck meant that one sofa had to be sacrificed.

Keith K. on

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Cindy R. on

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miller b. on

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Frank M. on

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tom p. on

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I left paperwork in vehicle. They contacted me and let me know they found it. Saved me a lot of time looking for it. Thanks

waylon d. on

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dave Y. on

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RENNIA S. on

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james s. on

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Rachel S. on

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Not only did I lodge a full complaint regarding the filthy and dangerously poorly maintained vehicle (no wipers in the snow with my kid???? Seriously!); the manager has not even bothered to return my messages and calls. RENT SOMEWHERE ELSE.

KENNETH L. on

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Wow!! UHaul, what a major improvement from a few years ago. Phones answere timely. Real live help with the customers real life problems. Good equipment. Amazing turn around from the UHaul I remember. Excellent work!

Martin R. on

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I don't think that you could improve the systems that you have in place. You could install free softserve ice cream machines in the lines where you wait to conduct business and it still couldn't make it any more enjoyable renting a truck from U-Haul. It was the best part of my whole moving ordeal.??

EDGAR S. on

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charles d. on

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Daniel D. on

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Robert V. on

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I just want to say that the two people working there are awesome. Seriously, they genuinely care about their jobs and Uhaul customers. The guy (not sure of his name) was thorough and made sure I had a safe setup with the trailer and was very efficient. Really the best service I have had ever at Uhaul. Thanks so much.

Corrie B. on

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Casey K. on

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John G. on

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Steve W. on

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I was pleasantly surprised with the quick service and friendly staff. I was able to pick up my trailer early and it was no big deal. They were happy to accommodate my schedule needs.

Jordyn M. on

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Alexandra M. on

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BONNIE M. on

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Ryan was amazing customer service rep

Allen p. on

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WILLIAM W. on

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simone g. on

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michelle l. on

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Van was awesome!

Jeff K. on

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The representative who gave us the trailer said he checked the brake lights, but we only had brake liked on one side and by the time we realized it it was to late to return for another one.

Louis S. on

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KRISTY W. on

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Stephanie C. on

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bill s. on

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The entire staff was extremely professional and I highly recommend not only using this location for your moving needs but also U-Haul in general!!

Samuel C. on

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Erlinda M. on

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Very rude service. They were unable to find my reservation, and the person behind the desk to me that a reservation does not guarantee me a truck. He was not even the person working with me he was just butting into my conversation. The person who was helping me said he was too busy to try and figure out why my reservation wasn't assigned yet and told me that I needed to move away from the counter so he could help someone else who wasn't taking up so much time. I called the number on my reservation and was told that a reservation does guarantee you a truck and if they could not honor it I would get $50. Overall a horrible experience.

michelle c. on

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The service was above and beyond excellent. They were friendly efficient knowledgeable patient kind and all had smiles. The manager sets a great tone for a wonderful work environment and they work so well as a team!! Great place!!Thankyou

JAY C. on

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Joe J. on

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Jacqui S. on

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All the staff were incredibly helpful during pick up and return of truck. It was a great experience all around.

Mike M. on

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My only complaint was the one way trip charge $217, really. when we went from Phoenix to Flagstaff (one-way) the charge was $149 about eighteen months ago. Seems like a rip off. Other than that, everything was fine.

Michael M. on

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Easy return. Have everything related to moving that you could want.

john d. on

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James D. on

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They were very busy, I got there before they opened and they took care of me. I had trouble with my truck electrical connection, and I figured out what was wrong and they provided me a fuse and I was on my way. I really appreciated their help.

Anthony B. on

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Timothy O. on

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SCOTT M. on

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Even though you were closed one of the employees still helped me remove the trailer from my truck. Service above and beyond the call of duty

Lisa G on

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Staff was helpful and friendly.

Sonya M. on

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Moving is stressful enough but the entire U-haul experience surpassed my already high expectations. The online reservation, pre-pickup e-communications, exceptional counter transaction at pickup, the equipment itself (wonderful)and ultimately the staff onsite to inspect and check in equipment at drop off - top tier Customer Service all the way through. Flagstaff U-Haul is Great!

Darrin B. on

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Gregory L. on

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Diana R. on

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Awesome customer service!!! They went out of their way to be helpful!

abraham g. on

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Richelle S. on

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Austin F. on

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Kim R. on

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James L. on

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I was originally scheduled to drop off at 900 Beaver St Flagstaff AZ. When I arrived at 4:30 gates were open but no one was there. It was a not an acceptable location. It looked like a junk yard. I was sent to Huntington Dr location. It was outstanding

tresban r. on

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Robert G. on

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Michael A. on

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DALE M. on

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Have all the customers greeted by Ryan he was absolutely wonderful. Very polite. Gave excellent customer service.

Eric L. on

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Quick service, the fastest I've ever seen.

al a. on

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nothing to improve but Marcus, in Flagstaff, was excellent!!

scott t. on

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flagstaff h. on

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Give customer better suggestions for pick up items that got left behind. Our product was found so all good there.

Husain A. on

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Summer H. on

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Ryan T. on

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ROBERT S. on

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I want to thank the folks there for incredible service and great attitude. I had an issue getting the turn signal to work on my forrunner after we hooked up a trailer. The folks spent much time and energy resolving the problem and making sure everything was safe for me. The staff exceeded all expectations.

Harrison L. on

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JENNIFER Y. on

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LYNNE C. on

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Adam B. on

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Michael A. on

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The gentleman that helped me deserves a raise he had the best customer service I ever seen

margaret K. on

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Bernice H. on

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They need to update the information on the paper contract to the system. I encountered several issues when I returned the truck. I was getting charged for fuel that was not on the truck when I received it.

Nelson J. on

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I had a reservation at a different location. My truck was not available at my reserved time and I was made to wait 15 minutes before I was given another location to pick up my truck. This Huntington location was clean and very helpful.

Gary S. on

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William S. on

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walter b. on

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I can't think of improvements. Everything went very smoothly. I am very satisfied with this U Haul location. Nice people who know their job.

Tracey G. on

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More people needed to handle all of the customers

JEFFERY T. on

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Ashley H. on

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When we got there there was a line of about 7 customers in front of us, with what looked like only one associate working, and we thought it would take forever just to get to the counter. After a minute or two, two different associates alternately popped in to help the next person in line. The line went surprisingly very quickly! We had a very friendly associate assist us. He made it easy and not at all stressful. The truck was exactly what I booked online, and it was clean. I've not always had good experiences with UHaul dealers in the past, but this particular location was fantastic. Moving is alread stressful, renting a truck shouldn't be. And here, it wasn't. Props to this location. Thank you!

edward h. on

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Guy there was ready to check in our vehicle before I even got out of the truck. He was very thorough but made sure to let us get on our way. As a side note, the drop off location facility was the company that made U-Haul as a top contender for our business. Service center was amazing and very helpful as well to even find us an available vehicle.

Mark H. on

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Everything worked on trailer. Towed nice behind my truck. Easy to load vehicle on trailer. Tied downed easily. Was very nice to rent the trailer and was ready to use. Thanks.

George N. on

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Gal in Flagstaff quick, know legal and efficient.

LES T. on

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I was 1 mile over the allotted milage and charged $.46 Seriously!

Julia G. on

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There were no pads or dolly in the truck. When I called about it they said you have to ask for them specifically. It would have been helpful if U-Haul asked us if we needed them. We couldn't go all the way back when we discovered they weren't included in the rental.

Carol L. on

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We had to rent a trailer quickly, not expecting to need to. The young men working there on Sunday afternoon, April 30 were exceptional. They were friendly, helpful, went out of their way to assist us in a way not often found in current customer service

Steven S. on

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This location was great and helped us when in a bind. Apex Taxi, though, was not so great as this is where we were supposed to pick up the truck. However, no representative was at the location forcing us to complain to U-Haul and fight to get the truck at the Huntington location. Overall a somewhat traumatic experience since it was our daughter's last day of her lease.

DAVID R. on

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Frank D. on

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nothing; salesman very knowledgable and helpful with all our ?

Clifford W. on

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I asked for a flatbed and that is not what I got. And you gave me a trailer with crappy tires. I almost didn't make it home and had to pull over many times. Luckily I checked the tire pressures because it was suppose to be around 30 psi but it was over 60 psi. I didn't notice at the time but the damage was already done because one of the tires had already formed a bubble. I feel lucky I made it home safe. Safety should be Uhaul's #1 priority and that was not the case in this situation.

Shane M. on

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The store tricked my friend into purchasing an unnecessary and redundant ball for the vehicle to tow the trailer we rented. We already had one to use. This conveniently doubled the price of the fckn rental. Thanks uhaul really keeping it classy in the "we have a monopoly" of the market! I'd like my $55 dollars back. It would have been cheaper to pay a tow truck for this project.

Jennifer E. on

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Keep up the good job

ROBERT ALAN S. on

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WAYNE F. on

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Amy B. on

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Ryan, the young man who helped me, was GREAT. He answered all of my questions and made sure that I was comfortable with the truck and stuff. The car hauler was awful. It wouldn't connect to the hitch on the truck. Once finally connected, after 2.5 hours, we get on the road. When we got to Las Vegas and I went to pull my car off the hauler, it jumped off the ball as I backed it off and the trailer hitch jumped off the ball alm ost straight up. It was very scary!!!

rodger c. on

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Very smooth and quick transaction, I was well informed so I could make the perfect decision on a 20' truck!

tom m. on

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Ryan at the counter was outstanding. Pickup and drop off.

Robert V. on

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ALLEN C. on

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Quick and efficient service.

Marianne T. on

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Easy process, well organized with friendly staff.

Stephanie B. on

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Jeff S. on

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julie e. on

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My compliments to Ryan and the rest of the staff. He was genuinely courteous and assisted with explaining the fine print details. I really appreciated that there was a small truck available! When I returned the truck, the place was full of customers and yet I was attended to immediately and it was a smooth transition. Thx!

melissa P. on

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David B. on

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Gary L. on

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RASHED A. on

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The person who helped me in the U-hal location!"Flagstaff" he's the best, well respected and just excellent.

mark s. on

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Great customer service. They explained everything well and were upfront and honest with everything.

Jennifer P. on

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Excellent service! In and out in no time! We love uhaul and would never think of using any othe company!!

Robert K. on

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David P. on

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Tyler T. on

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There are some employees who does not share the same enthusiasm as some workers that are very polite and helpful. I have had conversations with one individual who was not very helpful and was not quite accurate in some of his statements I have been happy with this location in general they are extremely helpful and make me feel valued.

Dennis E. on

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Cindy C. on

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Harv K. on

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BONNIE E. on

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Very fast and friendly

jamie k. on

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perry h. on

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Karl N. on

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Thanks for your quick and efficient service!

hector m. on

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I was very upset that my return reservation was not provided as promised. My wife had to drive the towed vehicle back..wth is that!! That's whyour reserved the return!!

Farbod S. on

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Karla W. on

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They were great.

Tyler T. on

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The young man that assisted me was very courteous if only all employees displayed that kind of enthusism.

DAVID S. on

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Great service from start to finish - walked in and was greeted by a pleasant and very knowledgeable employee, processed quickly and out in a jiff., was given a very clean and basically new van, and was then greeted promptly at return time and given the low down on closing out my bill in a friendly and efficient manner. All bases covered and got me in and out in a prompt, courteous, and professional way. THANKS!

Erika J. on

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Heather A. on

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TOM P. on

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Donnie D. on

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not good value

Lee C. on

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None needed.

Laura S on

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Our local Flagstaff U-Haul business couldn`t have been more helpful! Every time I stopped by the store with questions, I was assisted promptly and competently.

Matthew G. on

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Easy check out once on line registration completed. Friendly staff at return, easy check in, didn't even have to get out of car!

Jan M. on

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My rental was cut 1 day short which created an issue with a negative impact on my moving plans.

Michael J. on

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Very friendly and quick.

Neil N. on

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Customer returns truck with full tank of gas. Having no real way to determine gas usage on my truck I filled it up prior to departure. The fuel gauge was below half way point on pick up. When dropped off it was above half point and closer to 3/4 point. So, basically I returned truck with additional gas. More money out of pocket for the customer.

robert r. on

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alma s. on

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Marlene L. on

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Robert t. on

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Super Fast pick up, Highly Recommended. I travel a lot and these folks are the best I have seen.

rodney b. on

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Turned the truck in and 2 days later i get several phone calls , asking where the truck is? And when I am going to return it? Fuck you! Fuck U-Haul idiots !!!

vance d. on

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KELLY J. on

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friendly and very helpful

Caroline G. on

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MARY K. on

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Derinda S. on

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Nothing. Friendly, prompt service.

lore d on

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The staff were very helpful

Kathleen E on

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The staff in Flagstaff were very helpful, and even returned phone messages, which wasn`t true at the U-Haul at the other end of our U-box shipping.

Randall H on

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Jason runs an excellent busy store with exceptional customer service.

Walter B on

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no complaints whatsoever. Great place!

kim w on

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Jason was very helpful!

Andrew P on

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A little short on staff on Saturday morning, but I know you know that! grin

margie g on

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Jason, who loaded our boxes all 5 was extremely helpful, and is an excellent employee. The staff in the building were also very accommodating.

Lawrence M on

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very friendly and knowledgeable. And my box arrived early!

ANA G on

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GReat thing reuse corner problem computer system glitchy. worst mgr refused to take my payment for approval in time, so that I would have to face late fee.did on purpose.SCUM

Tana K on

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Everything was great!

Aaron Y on

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Great place to store stuff. Mark was very helpful.

DAN T on

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Thank you

Mercedes F on

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Terrible experience. Lost reservations, box never picked up by shipper, we were overcharged, box arrived a week late. We were extremely unhappy with the service, and I will not recommend to anyone.

Trevor C on

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Staff was professional and very helpful. They showed me how to acces my unit and took me right to it.

Marcus S on

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Staff were extremely helpful at all times.

Grant G on

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The best storage facility I have ever used.

Chris H on

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Very nice

Aaron Y on

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Mark is very helpfull

larissa r on

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Staff member was very nice and professional.

Marcus S on

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Excellent customer service. Thank you for making a stressful move a little less stressful. I will always recommend U-Haul especially Flagstaff office to everyone.

Aaron P on

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Flagstaff uHaul is an organizational disaster. The employees are friendly but that makes zero difference if they cant get the job done.

JOSEPH S on

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Always friendly n helpful. Always respectful and polite. Never a problem with any employee. No mice or bugs and extremely well maintained and clean. I DEFINITELY RECOMMEND THIS STORAGE TO ALL.

BRIAN N on

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staff that helped me get my storage locker were great!

KELSEY M on

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Very friendly people and clean facility

Vijay D on

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Paul M on

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Even after the call center messed up our reservation, the manger Jason in Flagstaff accomadted us and customer service Rep Steven was so helpful and patient!

PAMELA S on

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Equipment was clean and all staff was helpful and willing to answer my questions

Karl N on

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Nice and smooth experience. Everything is in place and the people are friendly and knowledgeable. I can highly recommend this location!

Anja C on

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You guys were helpful, friendly, and easy to work with

MIKHAIL B on

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I have recommended to friends. Best place to store your stuff!

KATIE F on

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It is a great facility.I paid for 24/7 access and due to some u-haul issue I did not have access unless a staff person was there to let me in. Very inconvenient but not this facility`s fault.

Karl N on

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I was surprised to be treated with a customer service that reminded me of times gone by. Marcus is a very helpful and knowledgeable guy, who his boss can be proud of.

DAKOTA F on

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The price increases killed me and that`s why I moved my stuff out. I could no longer afford my unit.

susan a on

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Staff were helpful. U-Box towed beautifully.

Kathy K on

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Everything was great. Efficient, freindly, helpful.

Kathy K on

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Everything was great! Efficient, freindly, helpful.

Erica K on

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A great experience with a few issues which the Uhaul staff corrected diligently with a smile.

Olivia S on

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Everyone was very helpful. It was nice that there was storage units inside for us to view the size.

WILLIAM B on

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Ask Anne with corporate customer. We had uses you over 30 years

FELTON W on

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Facility was very well maintained with a helpful staff.

MEGAN R on

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It was good.

DENNIS E on

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The staff was friendly and efficient. The office area was clean and well organized. The storage facility was immaculately clean. I was very impressed.

JUSTIN W on

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I felt confused

FELTON W on

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Staff was very helpful! Especially the young man that helped me.

KATHARYN W on

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Emailed full terrible experience. I would NOT recommend this place. Terrible employees and policies

Ronald B on

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I recommend UBox. All went well at Flg Uhaul

JEFF A on

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not told that i had to buy a special lock, then misquoted on the price of the lock. card was not properly set up, didnt work at 1st. not informed about check in/out procedure required to gain access.

LOLA L on

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VERY NICE

MIKHAIL B on

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The cleanest and most secure self storage facility I have been in,very nice.

Carla W on

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We would have liked a call when it came in. We waited until the last day when it was supposed to show up and they said it had been there a day or two prior.

ron e on

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U-Box was delivered 4 days late. Not the fault of the Flagstaff office. They called me the minute it arrived and prepared it for my pick-up the same day. I appreciate their assistance.

Elizabeth Q on

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Everything went very smoothly. Only minor issue was the box was not loaded onto a trailer when we arrived. This could have saved us some expense with our movers. Other than that, everything was great.

KAREN S on

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The facility was not able to provide me with an access key card so I must go into the office if I want to access my unit

Zachary W on

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Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!

Charles L on

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Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.

cheryl b on

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Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.

TAMARA H on

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Complete RIP OFF!

LINDSEY J on

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Very helpful staff. Well-maintained facility

therett l on

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people nice but computer tracking system needs serious work

MICHELLE C on

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Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.

LINETTE R on

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An old man who works there hit on me at one point. He should have been fired for it

sandria M on

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I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.

Katy C on

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Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.

COLLIN L on

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Very friendly and helpful - thank you.

FLORENCE P on

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Very convenient and efficient. Would use again.

FLORENCE P on

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First time using any storage facility. Would definitely use this one again if needed!

JESSICA M on

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Exceptional. Flexible made moving so much easier.

PHILLLIP C on

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Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!

MELBA H on

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Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?

STEVEN C on

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Office staff was very helpful. They were friendly and took care of business right away.

DEBRA S on

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Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.

JOYCE B on

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I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.

TROY T on

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great customer service overall. excellent location.

FRANCISCO B on

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Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!

CAT A on

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Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.

JOSEPH S on

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this is absolutely one of the better u hauls that I`ve been to

EDDIE W on

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Great facility and very nice staff.

DEREK S on

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the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.

MARK T on

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Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.

TODD C on

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Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful

CHARLES W on

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I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.

DENNIS L on

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The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.

VICKI H on

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Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility

ASHLEY B on

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Staff was friendly and helpful

DANIEL M on

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Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.

SAM K on

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PEGGY D on

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Rented a trailer from coos bay or returned out here got a storage unit staff was friendly

KYOKO M on

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My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.

ALYSSA F on

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The storage unit alarms were very loud. Wait times were long, because staff is limited.

MICHELLE C on

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Everybody was very helpful and nice! :

BILL P on

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Good

BARBARA T on

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This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!

JUSTIN F on

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I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.

STEPHANIE J on

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Keep up the good work

ALBERT A on

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Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.

TYLER G on

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Everything was great!

PATRICK K on

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UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!

NICOLE T on

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The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.

JASON B on

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The staff was extremely nice. They even offered us some free bottled water!

SAM K on

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Christina was very helpful and easy to work with.

MARK W on

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Boxes need to be taller. Mover on website said he would deliver but did not. Threw us off by hours.

MARK B on

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Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.

JESSE P on

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Service was great

ERIC W on

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We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.

ZACK U on

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Great place to store things over the summer. Thanks U-Haul!

RYAN P on

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no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.

SANDY C on

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no comments

JOHN S on

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We were well treated and our business experience was well above average

SHARON B on

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Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!

ERICK W on

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Service good. Bathroom had no TP, trash can overflowed...

LYDIA E on

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Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.

KAREN D on

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Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.

JACQUELINE M on

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They were fine but our overall experience with UHaul was obismal

KRISTIN G on

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Requested shipment on boxes on June 27th but no action as of July 11th. WTF????

HARRY Y on

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Great Flagstaff Staff!!!!

KENNY H on

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there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.

CODY B on

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Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service

KAREN D on

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There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.

KRISTEN H on

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This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.

FRANCES O on

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Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.

ZACK U on

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Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!

KAYLEE B on

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my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.

KATY C on

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It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.

GEORGE P on

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I was not told about a pickup or delivery charge.

COLLEEN G on

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My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.

ALLEN M on

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very good

KAREN M on

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Very helpful, informative, accessible, and professional. Everyone there does a great job!

PATRICK K on

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The staff was friendly, helpful and efficient.

FRANK T on

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Excellent service

ANDREA S on

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Christina was extremely helpful and very pleasant. She made this transaction worth while.

NICOLE K on

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Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street

JAMES B on

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Staff members were very friendly even under the pressure of being busy as well have things going wrong.

ANDREW K on

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I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.

WILLIAM C on

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great!

SUSAN W on

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VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.

PATRICK G on

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average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.

PAT B on

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new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!

MICHELE B on

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n/a

ROSINA D on

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The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.

JESSICA G on

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Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.

HEIDI P on

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Thought it was a pretty straight forward process.

RICK H on

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the flagstaff u-haul staff were outstanding! thanks

MARY ELLEN L on

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THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.

SHIRLEY D on

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Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.

SUSAN L on

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I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.

PENNY R on

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Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!

CAROLYN T on

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Friendly and efficient staff

COURTNEY T on

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The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.

VIDA K on

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Delivery person was very helpful, courteous and professional. She was right on time - to the minute!