Customer Reviews for U-Haul Moving & Storage of Flagstaff

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff

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dana s. on

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Kent R. on

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She comment on trailer rental

Kent R. on

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It was pretty busy when I pulled in. The attendant was stressed and it showed. Yelling, etc... He told me to pull overIn the other lane with a 26, truck and car trailer. Would require backing out into a busy street. Once he realized what was happening, he moved into checking me out pronto..he had the car ready to drive off the trailer befor I could even get out of the truck. I have never checked in quicker. Total elapse time probably 5 minutes. Lol. That kid can move!!

Leo G. on

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Lady who served me was very helpful.

KERRI K. on

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1. When I picked up the truck, the tank level was below the indicated 3/4 full. I was half-way to my house before I noticed the difference and didn't have time to go back to the store and get it changed on the form. You guys owe me the $6.58 charge back to my debit card. 2. Later in the day after we loaded the truck it began to rain. The windshield leaked exactly in the center and ruined a newly opened pack of cigarettes ($7.00 you owe me) and soaked my cell phone which were both sitting in the center console.

DAVID B. on

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Have used them in the past..greet you driving up and quickly respond to your requirements. Friendly and efficient.

Amanda B. on

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Better customer service.

Martin A. on

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The facility staff was very professional, courteous, and helpful.

STEPHEN FRANCIS d. on

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FRANK H. on

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Brian P. on

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Hannah C. on

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Neil N. on

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Karen L. on

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We love the fact that customer service folks are so friendly and helpful. This was a great experience at pick up and drop off.

JEFFERY L. on

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Your call center people are stupid

Julie M. on

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Thomas N. on

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They came out promptly and assisted. Very good service.

Joseph L. on

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james p. on

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Was a great location to work with.

lore d on

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The staff were very helpful

lore d. on

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Sarah U. on

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Doris E. on

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ROBERT R. on

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Robert M. on

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Check the 5 x 8 trailers for missing D-rings inside. I rented two trailers over the past weeks and both were missing the D-ring for tie-down in the inside front left corner. The attachments for the rings were present - just no ring.

Christopher C. on

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Daniel A. on

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The only thing that was enjoyable about working with this specific U-Haul location was the girl that helped me out. I think her name was serenity or harmony. They didn't have the truck I had reserved and didn't bother telling me. She called all over town trying to find one for me. Ended up with a truck 6 ft shorter than what I asked and had to make more trips.

armen a. on

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Paul S. on

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Marcus was great, helpful, and extremely knowledgeable. He is the reason I went to this location, and will continue to do so.

Terry V. on

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Beth I. on

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Cristy S. on

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This place was great. I really appreciated the guy working to inspect all the damage on the truck and report it.

JESSICA D. on

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Although I originally wanted a 10ft truck and it wasn't available, and they had limited availability of everything else, the employees worked with me to get me what I needed.

Chris S. on

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The staff was excellent. They answered all of our questions and assisted us with the equipment (hooking up and loading the car on an auto transport).

SHAWN K. on

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Harvy H. on

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U-haul always has the moving tools I need to do the job quickly and efficiently.

Igor S. on

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Jeremy S. on

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I just wanted to say thank you to Serenity at the Flagstaff, AZ location on Huntington Drive. Excellent customer service, amazing technical expertise, and all-around nice person. Moving is not always pleasant or fun but when you have employees like Serenity, stress levels come down and life is just a little bit better. Thank you!

chris a. on

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Awesome service thanks

robert l. on

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timothy w. on

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Nothing, I will always use U-Haul

Tiffany E. on

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The uhaul cab had an awful smell, a mixture of BO and cigarettes. I tried to air it out but to no avail. Come to find out there were still smoked cigarettes in the cab.

RALPH M. on

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SEAN D. on

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Dick H. on

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greg g. on

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Rebecca W. on

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Paul W. on

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Robert R. on

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TOBIE B. on

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A & S (staff) were amazing. I was in the middle of a crisis and they went well beyond what most people would do. They were professional, kind and compassionate.

Kendra F. on

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Mike R. on

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The most friendly and helpful staff I've ever dealt with

Joy F. on

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JONATHAN L. on

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Just a general comment about the newer vehicles that have a governor, or speed limiter, that does not allow you to exceed 75 mph. While I realize it is intended as a safety feature, in reality, it made driving more dangerous when trying to pass slower vehicles and trucks on two lane roads. When I repeatedly tried to pass, the engine just didn't have enough power, so I would have to abandon the attempt to pass. Perhaps there is a way that this problem could be addressed by U-Haul.

Suzanne H. on

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Helmut D. on

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Robert R. on

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Joshua C. on

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Brant B. on

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LAYLA A. on

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Excellent.

Todd H. on

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All the employees were helpful, courteous and very professional.

BRUCE C. on

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Went out of their ways to please me!

Cortland S. on

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Great service while having to hook up my trailer in the wind and rain of a lousy evening

kenneth e. on

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Manager met me at the door, the truck was ready very quickly, and the truck was very clean. Gave me advice on gas.

BRUCE H. on

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What you can do is make sure your close you halls like the 6 x 12 I rented don't leak rain water because it ruined all my furniture today I turn it in to customer service

Mark W. on

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No improvements needed at this time, excellent service as always.

BRIAN E. on

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The truck was waiting for me when I finished the paperwork, engine running and cab warm. As cold as it was, this was a welcome luxury! The staff were great.

elizabeth h. on

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Abrahan G. on

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Everything was ready to go and organized as expected. I got my equipment and was on my way before I knew it. Highly recommend to others for their moving needs!

Ted M. on

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Donald H. on

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VALARIE H. on

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Geri P. on

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Arturo S. on

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ARTURO S. on

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Greg D. on

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Stacy K. on

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JIM N. on

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Fadi T. on

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Nothing

Robert G. on

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Mark l. on

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debra k. on

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Kathleen E on

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The staff in Flagstaff were very helpful, and even returned phone messages, which wasn`t true at the U-Haul at the other end of our U-box shipping.

sierra r. on

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The only thing that would make you better is if the trucks and vans went one way too.

ryan c. on

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Service was great

Kimberly H. on

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Uhaul online needs to tell customers that they cannot use a car dolly for a rear wheeled drive car tow.

richard r. on

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Trailer left brake and turn signal did not work; I had to replace the bulb as it was an after hours pick up, by necessity.

Jennifer R. on

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Service was quick and cheerful.

Ralph M. on

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Staf was very friendly and quick to help with my return.

paul c. on

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They did a great job, and this was fairly priced

BRAD D. on

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Because of bad weather, we were granted some extra days to drop off the truck. We were able to drop off the truck today (which was within the added time frame, but was still charged for the three extra days. Is there a way that a refund can be applied? I was told we would not be charged if the truck was returned today. How do we resolve this? My name is Brad Duffy and I can be reached at: 360 533 2238. Thank you

Tony B. on

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The employees were friendly and helpful. The rental process was pretty timely. I wasnt standing around too much.. The trailer functioned well.

Chris O. on

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Terry S. on

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The tie down bars inside the trailer we're coming apart making securing the load difficult. The electrical was having trouble also. The sales person was great and did his best to make it all work. Trailer just needed maintinence.

Bobby A. on

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Phillip R. on

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Gene C. on

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The truck ran very well. Smooth ride, good sound from radio, pulled the 12' trailer with ease.

Martha A. on

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David S. on

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Robert M. on

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I haven't dropped it off yet but have always been well taken care of at the Flagstaff location.

Branden C. on

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Excellent customer service! Very fast and professional al

Penny F. on

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Gabrielle H. on

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Abdul-Aziz B. on

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Great job

STEPHANIE F. on

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Clean the trucks, make sure all fluids are topped off - especially the windshield wiper fluid!

debbie l. on

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Julie S. on

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Stephanie M. on

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Adrian Z. on

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Quick and courteous

dylan m. on

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Brittain D. on

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Allen K. on

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Do away with these silly, annoying surveys! They are merely a crutch for lazy, inept management!

debbie s. on

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MARCO R. on

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Great staff and overall experience. No need to change a thing. Great work.

Bill R. on

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Keep up the good work

Bill S. on

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BRIAN W. on

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josiah c. on

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Daniel Kelly was a very professional and helpful employee! Keep up the good work!

Stan W. on

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The young man at the counter was very friendly and knowledgeable about the equipment. He was personable; I enjoyed interacting with him. I've rented from this location on several occasions and have always been treated well and courteously.

tom d. on

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The only problem I had with this rental was that I called in the morning to confirm the return of the trailer. I was told I couldn't return it to the usual place in Williams Az, like I've returned my other rentals. They were full. I had to drive a 50 mile round trip to Flagstaff to return the trailer. On my way back home to Williams I drove by the dealer I normally return trailers to. There was less equipment there than the last time I returned a trailer.

Lori G. on

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The staff have always been easy to work with and no complaints about the rental vehicles I've used.

Dudley B. on

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greg v. on

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Diana L. on

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Comments...Outstanding customer service from the time I went in to schedule my vehicle until checkout time when I actually got my vehicle and returned! Great staff and assistance. Thank you.

dave j. on

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Kent C. on

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Serenity was very helpful and efficient.

James P. on

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Russell M. on

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The plan was to drive 340 Miles, rent a cargo trailer and drive home. My truck broke, and the U-Haul folks helped rent a truck and an auto transport trailer to move everything, including the broken truck back home. Very pleasant and helpful folks - Thank you !

WALTER B. on

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walter b. on

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Randall H on

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Jason runs an excellent busy store with exceptional customer service.

Walter B on

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no complaints whatsoever. Great place!

kim w on

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Jason was very helpful!

Andrew P on

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A little short on staff on Saturday morning, but I know you know that! grin

margie g on

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Jason, who loaded our boxes all 5 was extremely helpful, and is an excellent employee. The staff in the building were also very accommodating.

Lawrence M on

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very friendly and knowledgeable. And my box arrived early!

ANA G on

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GReat thing reuse corner problem computer system glitchy. worst mgr refused to take my payment for approval in time, so that I would have to face late fee.did on purpose.SCUM

Tana K on

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Everything was great!

Aaron Y on

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Great place to store stuff. Mark was very helpful.

DAN T on

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Thank you

Mercedes F on

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Terrible experience. Lost reservations, box never picked up by shipper, we were overcharged, box arrived a week late. We were extremely unhappy with the service, and I will not recommend to anyone.

Trevor C on

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Staff was professional and very helpful. They showed me how to acces my unit and took me right to it.

Marcus S on

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Staff were extremely helpful at all times.

Grant G on

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The best storage facility I have ever used.

Chris H on

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Very nice

Aaron Y on

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Mark is very helpfull

larissa r on

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Staff member was very nice and professional.

Marcus S on

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Excellent customer service. Thank you for making a stressful move a little less stressful. I will always recommend U-Haul especially Flagstaff office to everyone.

Aaron P on

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Flagstaff uHaul is an organizational disaster. The employees are friendly but that makes zero difference if they cant get the job done.

JOSEPH S on

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Always friendly n helpful. Always respectful and polite. Never a problem with any employee. No mice or bugs and extremely well maintained and clean. I DEFINITELY RECOMMEND THIS STORAGE TO ALL.

BRIAN N on

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staff that helped me get my storage locker were great!

KELSEY M on

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Very friendly people and clean facility

Vijay D on

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Paul M on

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Even after the call center messed up our reservation, the manger Jason in Flagstaff accomadted us and customer service Rep Steven was so helpful and patient!

PAMELA S on

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Equipment was clean and all staff was helpful and willing to answer my questions

Karl N on

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Nice and smooth experience. Everything is in place and the people are friendly and knowledgeable. I can highly recommend this location!

Anja C on

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You guys were helpful, friendly, and easy to work with

MIKHAIL B on

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I have recommended to friends. Best place to store your stuff!

KATIE F on

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It is a great facility.I paid for 24/7 access and due to some u-haul issue I did not have access unless a staff person was there to let me in. Very inconvenient but not this facility`s fault.

Karl N on

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I was surprised to be treated with a customer service that reminded me of times gone by. Marcus is a very helpful and knowledgeable guy, who his boss can be proud of.

DAKOTA F on

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The price increases killed me and that`s why I moved my stuff out. I could no longer afford my unit.

susan a on

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Staff were helpful. U-Box towed beautifully.

Kathy K on

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Everything was great. Efficient, freindly, helpful.

Kathy K on

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Everything was great! Efficient, freindly, helpful.

Erica K on

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A great experience with a few issues which the Uhaul staff corrected diligently with a smile.

Olivia S on

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Everyone was very helpful. It was nice that there was storage units inside for us to view the size.

WILLIAM B on

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Ask Anne with corporate customer. We had uses you over 30 years

FELTON W on

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Facility was very well maintained with a helpful staff.

MEGAN R on

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It was good.

DENNIS E on

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The staff was friendly and efficient. The office area was clean and well organized. The storage facility was immaculately clean. I was very impressed.

JUSTIN W on

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I felt confused

FELTON W on

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Staff was very helpful! Especially the young man that helped me.

KATHARYN W on

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Emailed full terrible experience. I would NOT recommend this place. Terrible employees and policies

Ronald B on

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I recommend UBox. All went well at Flg Uhaul

JEFF A on

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not told that i had to buy a special lock, then misquoted on the price of the lock. card was not properly set up, didnt work at 1st. not informed about check in/out procedure required to gain access.

LOLA L on

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VERY NICE

MIKHAIL B on

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The cleanest and most secure self storage facility I have been in,very nice.

Carla W on

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We would have liked a call when it came in. We waited until the last day when it was supposed to show up and they said it had been there a day or two prior.

ron e on

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U-Box was delivered 4 days late. Not the fault of the Flagstaff office. They called me the minute it arrived and prepared it for my pick-up the same day. I appreciate their assistance.

Elizabeth Q on

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Everything went very smoothly. Only minor issue was the box was not loaded onto a trailer when we arrived. This could have saved us some expense with our movers. Other than that, everything was great.

KAREN S on

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The facility was not able to provide me with an access key card so I must go into the office if I want to access my unit

Zachary W on

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Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!

Charles L on

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Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.

cheryl b on

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Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.

TAMARA H on

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Complete RIP OFF!

LINDSEY J on

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Very helpful staff. Well-maintained facility

therett l on

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people nice but computer tracking system needs serious work

MICHELLE C on

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Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.

LINETTE R on

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An old man who works there hit on me at one point. He should have been fired for it

sandria M on

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I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.

Katy C on

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Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.

COLLIN L on

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Very friendly and helpful - thank you.

FLORENCE P on

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Very convenient and efficient. Would use again.

FLORENCE P on

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First time using any storage facility. Would definitely use this one again if needed!

JESSICA M on

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Exceptional. Flexible made moving so much easier.

PHILLLIP C on

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Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!

MELBA H on

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Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?

STEVEN C on

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Office staff was very helpful. They were friendly and took care of business right away.

DEBRA S on

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Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.

JOYCE B on

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I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.

TROY T on

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great customer service overall. excellent location.

FRANCISCO B on

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Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!

CAT A on

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Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.

JOSEPH S on

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this is absolutely one of the better u hauls that I`ve been to

EDDIE W on

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Great facility and very nice staff.

DEREK S on

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the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.

MARK T on

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Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.

TODD C on

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Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful

CHARLES W on

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I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.

DENNIS L on

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The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.

VICKI H on

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Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility

ASHLEY B on

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Staff was friendly and helpful

DANIEL M on

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Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.

SAM K on

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PEGGY D on

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Rented a trailer from coos bay or returned out here got a storage unit staff was friendly

KYOKO M on

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My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.

ALYSSA F on

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The storage unit alarms were very loud. Wait times were long, because staff is limited.

MICHELLE C on

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Everybody was very helpful and nice! :

BILL P on

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Good

BARBARA T on

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This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!

JUSTIN F on

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I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.

STEPHANIE J on

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Keep up the good work

ALBERT A on

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Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.

TYLER G on

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Everything was great!

PATRICK K on

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UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!

NICOLE T on

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The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.

JASON B on

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The staff was extremely nice. They even offered us some free bottled water!

SAM K on

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Christina was very helpful and easy to work with.

MARK W on

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Boxes need to be taller. Mover on website said he would deliver but did not. Threw us off by hours.

MARK B on

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Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.

JESSE P on

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Service was great

ERIC W on

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We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.

ZACK U on

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Great place to store things over the summer. Thanks U-Haul!

RYAN P on

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no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.

SANDY C on

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no comments

JOHN S on

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We were well treated and our business experience was well above average

SHARON B on

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Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!

ERICK W on

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Service good. Bathroom had no TP, trash can overflowed...

LYDIA E on

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Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.

KAREN D on

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Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.

JACQUELINE M on

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They were fine but our overall experience with UHaul was obismal

KRISTIN G on

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Requested shipment on boxes on June 27th but no action as of July 11th. WTF????

HARRY Y on

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Great Flagstaff Staff!!!!

KENNY H on

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there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.

CODY B on

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Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service

KAREN D on

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There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.

KRISTEN H on

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This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.

FRANCES O on

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Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.

ZACK U on

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Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!

KAYLEE B on

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my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.

KATY C on

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It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.

GEORGE P on

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I was not told about a pickup or delivery charge.

COLLEEN G on

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My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.

ALLEN M on

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very good

KAREN M on

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Very helpful, informative, accessible, and professional. Everyone there does a great job!

PATRICK K on

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The staff was friendly, helpful and efficient.

FRANK T on

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Excellent service

ANDREA S on

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Christina was extremely helpful and very pleasant. She made this transaction worth while.

NICOLE K on

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Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street

JAMES B on

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Staff members were very friendly even under the pressure of being busy as well have things going wrong.

ANDREW K on

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I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.

WILLIAM C on

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great!

SUSAN W on

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VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.

PATRICK G on

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average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.

PAT B on

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new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!

MICHELE B on

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n/a

ROSINA D on

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The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.

JESSICA G on

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Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.

HEIDI P on

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Thought it was a pretty straight forward process.

RICK H on

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the flagstaff u-haul staff were outstanding! thanks

MARY ELLEN L on

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THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.

SHIRLEY D on

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Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.

SUSAN L on

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I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.

PENNY R on

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Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!

CAROLYN T on

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Friendly and efficient staff

COURTNEY T on

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The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.

VIDA K on

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Delivery person was very helpful, courteous and professional. She was right on time - to the minute!