Customer Reviews for U-Haul Moving & Storage of Flagstaff

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff

Overall rating:

Reviews without text are currently hidden. Show them

Jack B. on

Rating:

Customer did not leave a comment.

Eileen D on

Rating:

uHaul lost my container. Still waiting for a return call.

Rock L. on

Rating:

The geographic location was perfect for my needs; the customer service was also perfect. The lot could stand a little repair work, but that's not uncommon for the Flagstaff area.

karl j. on

Rating:

Customer did not leave a comment.

Tony k. on

Rating:

Customer did not leave a comment.

KRISTINE B. on

Rating:

Customer did not leave a comment.

Brandon B. on

Rating:

Customer did not leave a comment.

SHANE D. on

Rating:

Customer did not leave a comment.

bryan l. on

Rating:

nothing. you guys are always great, that's why we only use your location

Lance T. on

Rating:

Staff were on the ball and very helpful. They were knowledgeable with the technology.

Mike C. on

Rating:

Customer did not leave a comment.

DARYL A. on

Rating:

The equipment seamed to be ok when I left AZ. I blew my first tire at 11:30pm 5 miles outside of Dalhart, TX and was unable to contact anyone for roadside assistance so I had to strap up the axel and limped into Dalhart at 2am. The dealer in Dalhart changed the tire in the morning. We got back on the road at 9:30am. We blew the second tire just outside of Salina, KS, again unable to contact roadside assistance I called a dealer in Concordia, KS and after about 20 min. He got us connected with roadside assistance and they got a great guy out from Salina, KS to change this tire. In all we were on the side of the road with this trailer for over 5 hours. We will see if Uhaul compensates me for all this and having to be my own roadside assistance??

Jerry B. on

Rating:

Knowledgeable and friendly staff at this location!

anahi r. on

Rating:

Customer did not leave a comment.

Dan R on

Rating:

Ryan at uhaul Flagstaff was extremely professional, courteous, and friendly. He went out his way to accommodate and expedite our boxes pickup! Made the whole experience fun!

pat m. on

Rating:

See above...

Gregory G. on

Rating:

One of the best U-Haul sites ever - &, I have used U-Haul in 11-States.

Sherry T. on

Rating:

The Sunday hours are what saved me in our situation. Also the after hours drop off was great and very easy.

Jane P. on

Rating:

Excellent customer service from the beginning rental moment to the end turning in process.

bob d. on

Rating:

Agent was very helpful

KEN L. on

Rating:

The equipment holding yard seemed to be small or either the various types of rental equipment need to be organized a little better to prevent that cluttered feel and allow room for customers access, turnaround, and so forth.

Pat F. on

Rating:

Customer did not leave a comment.

elisabeth l. on

Rating:

Customer did not leave a comment.

Garrett W. on

Rating:

Customer did not leave a comment.

ron s. on

Rating:

Customer did not leave a comment.

ron s. on

Rating:

Customer did not leave a comment.

Brian T. on

Rating:

Customer did not leave a comment.

carl a. on

Rating:

I always have a good experience with this company and this particular location in Flagstaff. The staff is always courteous and friendly. I will always come back to these people and this location whenever I need to rent a truck, van or other service and they will be first choice, every time.

rigo j. on

Rating:

Customer did not leave a comment.

FRANCIS F. on

Rating:

Customer did not leave a comment.

CLIFFORD A. on

Rating:

Customer did not leave a comment.

Clifford A. on

Rating:

Customer did not leave a comment.

Clifford A. on

Rating:

Customer did not leave a comment.

Ryan G. on

Rating:

The online check in process seemed more tedious and time consuming than check in with a customer service representative. Customer still have to wait in line to receive the key, thus further negating time savings. At pick, Uhaul staff memebers seemed overwhelmed and as a result were disinterested and unengaging.

donna v. on

Rating:

Customer did not leave a comment.

TONY LONG V. on

Rating:

Customer did not leave a comment.

Jennifer F. on

Rating:

Awesome job guys, especially for how busy you were on a Saturday. Thanks for everything!

Maura O. on

Rating:

We just dropped the equipment off and they key in the drop box. No issues at all.

jose D. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Service was less than poor. I reserved a 10' truck and auto transport Friday morning via the 800 number. I got text and email confirming the rate. Later in the day I got a phone call from U-Haul of Flagstaff confirming the reservation and rate. I got text and email confirming and guaranteeing arrangements. When I arrived Sunday morning the guy in front of me had a reservation for an auto transport, but U-Haul of Flagstaff had none for him. When it was my turn I was told they could not rent to me for the confirmed and guaranteed rate. I would have to pay $80 more for the truck. I was 700 miles from home with a broken car. Call it "Bait & Switch" or "Extortion", I'm not a legal expert, but I am convinced I was robbed of $80. What can you do to improve? Keep your promises!

Marianne T. on

Rating:

Customer did not leave a comment.

Dan S. on

Rating:

Customer did not leave a comment.

Hilary D. on

Rating:

Customer did not leave a comment.

Alicia F. on

Rating:

Great service and friendly and professional staff! I would definitely recommend them to friends and wouldn't hesitate to rent from this location again in the future.

SHELLEY V. on

Rating:

Customer did not leave a comment.

kim d. on

Rating:

Customer did not leave a comment.

gary s. on

Rating:

Customer did not leave a comment.

RICHARD C. on

Rating:

Be certain that a trucks gas is actually full when renting it as full. I took pictures of my fuel gauge after getting in the truck (when I realized it was at least a 3 gallons below full). Because I didn't know the approximate miles per gallon I ended up overfilling the vehicle when I gassed it up. The young lady at the counter kindly compensated me for $7.00 after I presented my case (when returning the truck). The stated mileage on the initial paperwork also seemed to be incorrect. I would recommend your service to a friend but mainly because it's the only option I know of at a good price point in this area. I would tell them to carefully check mileage and fuel levels before taking the truck to ensure they aren't getting shafted.

John E. on

Rating:

Customer did not leave a comment.

Terry C. on

Rating:

Customer did not leave a comment.

Gail K C. on

Rating:

Customer did not leave a comment.

Charles S. on

Rating:

Your company has awesome customer service I will be back. My son is at n a u so we will be using you a lot Thank you Charles Schulter

Heather C. on

Rating:

Customer did not leave a comment.

MONTY W. on

Rating:

Customer did not leave a comment.

Walter B. on

Rating:

I can't think of any improvement you could make. Everything went very smoothly. I'm very happy with U Haul.

Ken S. on

Rating:

Auto transport had tire leak (65psi to 40psi in 20 min). Returned to rental site for repair or exchange. Was told that I would have to call for service, they couldn't/wouldn't change the tire. This site wouldn't service or trade defective equipment which they should not have rented. I had appointment and couldn't wait for service so I had to stop every 20 to 30 minutes and pay for air. Where is the customer service?

Rodger M. on

Rating:

Your staff were most excellent in every stage. Very courteous and professional. Thank you for providing such service

Paula B. on

Rating:

Customer did not leave a comment.

LIANE N. on

Rating:

Customer did not leave a comment.

KELLY G. on

Rating:

They went above and beyond to help my additional needs.

elbgra b. on

Rating:

The man who removed the dolly was visibly not into the job. Was a little ride and did not need (he said) the return rental information. Then did not even check in the rental. I was called two days later by a very nice woman asking when rental would be returned. She noted my comments and later emailed me confirmation of receipt. Smh....

TIM M. on

Rating:

Staff did a great job...

BRIAN V. on

Rating:

Customer did not leave a comment.

Randall C. on

Rating:

Customer did not leave a comment.

cherae b. on

Rating:

The lady who checked us out didn't charge the correct credit card and instead booked our entire purchase on the card I used to reserve the equipment which was extremely frustrating. It wasn't until we had returned the equipment that we had noticed that she charged the wrong card immediately after that we called to reverse the charge and credit the correct the card and the manager said he couldn't do anything about it. Extremely disappointing. Next the rental truck we used seemed like it wasn't capable of making the 580 mile journey so I'm not sure how often they service their trucks.

Collin S. on

Rating:

Nice guy, had the trailer unhitched in two minutes and I was on my way. Great experience.

TIMOTHY K. on

Rating:

Excellent customer service!

JEFF D. on

Rating:

The employee was out to help before I got it into park. Great service. Keep up the good work.

Richard C. on

Rating:

Easy drop off

Jerzy Jan D. on

Rating:

all worked as planned the truck was clean and in good shape.

john m. on

Rating:

The lady on the phone told me there was a special where you rent the trailer and get 30 day free storage. When I went to the site the lady there had no clue what I was talking about and didn't even ask anyone about it. So I figured I would just call the telephone number again. Sure enough he said there was a special offer and he was surprised that location did Not know about it. The trailer was awesome and the handtruck dolly was Superior

Pam M. on

Rating:

Thank you.

Robert F. on

Rating:

always great service, knowledgeable staff and quick to help and fix issues to get us on the road!

Graham A. on

Rating:

Parking lot was very congested

IVY L. on

Rating:

Same as pick up. No clear direction for parking

Brandon R. on

Rating:

I think that adding the hand truck and bag of blankets without a choice is a bad decision. I needed almost every square foot of my rental truck but had to work around a 15-20 sq. ft. deficit so I would not be charged for breaking the tag on the items. I think this is a dirty money grab attempt that actually causes false advertisement of the available space of a truck.

Gary M. on

Rating:

Customer did not leave a comment.

Todd B. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

The truck I drove had a gap between the door and the frame and literally whistled the entire trip. Also, the brakes on the truck were not in the best shape.

Jose D. on

Rating:

None

DEMETRIA A. on

Rating:

Customer did not leave a comment.

Matt S. on

Rating:

Customer did not leave a comment.

Frank R. on

Rating:

Customer did not leave a comment.

Charles W. on

Rating:

The drop off location was the same as the pick up location. I do not want to give the Flagstaff a poor mark since I did not do business with them.

Carlos F. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

Customer did not leave a comment.

Greg G. on

Rating:

Customer did not leave a comment.

Jacqueline S. on

Rating:

The storage location in Madison Wisconsin was not the one originally noted. As a result, there was excess mileage cost for the moving helper to pick up the boxes. Otherwise, all was perfect. I rated the pick-up location as average because I had nothing to do with picking up the boxes so I really could not comment. You need to have a Not Applicable option for that. My Moving Helper in AZ picked up the boxes and I had no interaction with the Flagstaff location at all. So the rating is really not accurate but there was no other option.

Daniel F. on

Rating:

Customer did not leave a comment.

Shane M. on

Rating:

Customer did not leave a comment.

Thomas G. on

Rating:

Customer did not leave a comment.

ronald s. on

Rating:

Customer did not leave a comment.

Graham R R. on

Rating:

Customer did not leave a comment.

tom p. on

Rating:

None

Richard S. on

Rating:

Customer did not leave a comment.

. on

Rating:

Customer did not leave a comment.

gary a. on

Rating:

Customer did not leave a comment.

Margaret N. on

Rating:

Our truck was fine except that the cab reeked of stale smoke. I would suggest forbidding smoking in your vehicles or keeping some aside specifically for smoking clients so that the rest of us don't have to suffer.

Andrew C. on

Rating:

Although I did online I had to wait in line as only 1 person doing check in and he had a long applicant ahead of me so pickup time was long

curt s. on

Rating:

Customer did not leave a comment.

Daniel B. on

Rating:

Customer did not leave a comment.

mary cristina b. on

Rating:

Customer service is excellent. Staff is available and friendly. Equipment is ready and usable. I will always return to this location (but hopefully not for a really long time!) Thanks for everything!

Tom E. on

Rating:

Customer did not leave a comment.

Jordan P. on

Rating:

Customer did not leave a comment.

Aracely M. on

Rating:

Very nice person I will rent there for sure if I need to do it again..

felicitas c. on

Rating:

Ryan was a pleasure to work with. He went out of his way to get a cab for me. I was very happy with this rental

Kimberly T on

Rating:

We accidentally packed something we need, and the staff have been very accommodating pulling out the boxes for us so we can retrieve it.

STEVEN M. on

Rating:

Customer did not leave a comment.

michelle c on

Rating:

LOVE THEM SO MUCH!!! Best staff ever!!! They go above and beyond every single time!! I will never go elsewhere Thankyou Jason and the Flagstaff staff!!

Jeff D. on

Rating:

Customer did not leave a comment.

James V. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

scott j. on

Rating:

Customer did not leave a comment.

TAO L. on

Rating:

Customer did not leave a comment.

Jeffrey E. on

Rating:

Customer did not leave a comment.

marlin b. on

Rating:

As with the pickup , drop-off was very easy as well. I drove in, they unhooked the trailer after testing the signals, etc. and unhooked it for me. The text I received with the drop-off location was helpful.

sarah b. on

Rating:

Super friendly staff and very efficient.

Tyler T. on

Rating:

Employee stepped outside the entrance to greet me both when I arrived and when I returned the van. I had to spend very little time inside.

JOHN F. on

Rating:

Alyissa is outstanding a great asset!! She needs a raise!!!

Robert M. on

Rating:

One thing I need to add is the bathroom had no toilet paper, no paper towels and no seating gadgets for the toilet. I let the employee know and her comment was "I told the manager a week ago and they just don't care". I was shocked. If a lady entered that restroom and there was no toilet paper, paper towels and seating covers, I'd be pissed. I would take management 10-minutes to go to the market and at least pick up toilet paper. Nothing worse that no bathroom supplies for a customer. PLEASE ADDRESS THIS ISSUE.

Sabrina J. on

Rating:

They charged an extra day rental even though the pick up location documented a late drop off of 7pm, in addition, we followed the drop off instructions to stay in vehicle and we waited 10mins no one came out to help us. We finally walked in and two young ladies were just sitting behind the counter. Not a friendly location and not helpful.

Stephen E. on

Rating:

Customer did not leave a comment.

glen d. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

This location is a great U-Haul location. It is a bit hard to get into (especially with a big truck), but even though I accidentally pulled into the wrong entrance, they were fine with it and moved it where they needed it on their own.

mike h. on

Rating:

Your customer service center needs to become more customer friendly! Because they are not!

Leo G. on

Rating:

No comment at this time

Pushkar R on

Rating:

Excellent service, great experience

Alejandra G. on

Rating:

The representative that assisted me was awesome. He was the same one and really appreciate it.

Ken O. on

Rating:

Wipers were in bad condition and there was no washer fluid. Truck taillight very dim. The people just left the truck running in the lot and there was no lot person to ask a question. I had several but just had to figure things out on my own.

TIM M. on

Rating:

Great service and team...

fred f. on

Rating:

Customer did not leave a comment.

Van M. on

Rating:

Very helpful location, easy to work with

Ralph N. on

Rating:

Customer did not leave a comment.

LISA P. on

Rating:

Staff on site extremely helpful and made sure I got on the road safely with a truck and tow trailer pulling my car! Thanks guys:-). Had some challenges with reservation but was accommodated. Would recommend!

Timothy H. on

Rating:

Very helpful staff!

Mandy L. on

Rating:

I rented a dolly for a small SUV and THEY ONLY HOOKED UP ON AIDE OF THE CAR!! I had to travel 800 miles and lucky for me nothing happened on the way to my destination!

Brandi B. on

Rating:

Nice people and fast service.

Judy R. on

Rating:

Customer did not leave a comment.

Stephen S. on

Rating:

Customer did not leave a comment.

Bill H. on

Rating:

Customer did not leave a comment.

Brian T. on

Rating:

Customer did not leave a comment.

Jay D. on

Rating:

Much better experience than we had 2 years ago. Thx.

Joe h. on

Rating:

Nothing. The experience we had with uhaul for our move was above and beyond incredible. We travel a lot for my wife's job and so our moves are frequent and spontaneous and uhaul hung in there with us the whole time. Originally thinking we had to move from Colorado to Washington state we rented a 5x8 enclosed trailer for a week. In the end we ended up having to extend our rental for another week and go to Flagstaff AZ instead. Uhaul never had a problem with us switching the drop off locations or extending the rental when our lives were so up in the air. Even the price we had to pay for all the extra days ended up cheaper than originally quoted. Life on the road like that with two small children can be rough but Uhaul was more than accommodating with our constant changing plans and that dissolved a lot of stress that we were feeling. We can't recommend them enough and are certainly the only moving service we will ever use. Thank you Uhaul!!

lindsey b. on

Rating:

Rented a U-Haul and was originally quoted at $29.99 and ended up paying $107 in random miscellaneous charges. I wish I had just moved using my own vehicle. Complete waste of money.

John F. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

Customer did not leave a comment.

katrina m. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Very quick and organized

Damian L. on

Rating:

Customer did not leave a comment.

Tyler T. on

Rating:

Customer did not leave a comment.

Margaret D. on

Rating:

Every step of this process from start to finish was absurd. On the day my boxes were meant to be delivered by my local movers to my apartment, the truck at uhaul that transports them was broken. U-haul didn't contact me or answer my repeated calls about the issue and when it might be resolved. Then after I loaded and returned my boxes, I was notified that the office needed some (unclear and unexplained to me) confirmation number to process my order. I tried contacting the office, but could not get through to anyone for the entire day. I never heard back about this particular issue, just like the broken truck. It is simply impossible to talk to a real human being, even though the uhaul staff leaves lots of messages requesting call backs. Anyway, my order was then arbitrarily delayed by 5 days (I later learned that the system was down and they couldn't process my payment. This itself was a strange excuse, since I paid in advance). I received a cheerful email (stipulating no reply) announcing the news that my order was now delayed and my movers were rescheduled (they were not!) No apology, no explanation. I tried to call, yet again. I called at least 10 times. I was (1) given a disconnected number and (2) hung up on before reaching someone in Phoenix who was actually helpful. He assured me the boxes would likely be delivered on time, but couldn't confirm. I then resigned myself to a senseless process, and waited. Since I now didn't know if my boxes would be arriving on time or five days later, I moved to my new place and slept on the floor. Fortunately (though without announcement), my boxes were delivered early as speculated. I was contacted to schedule a time to pick up my boxes, and told that since they had arrived "early" I might have to wait to access them. I explained that they were not actually early, and was given more attitude and run-around as if I didn't have the right to pick up my boxes on the guaranteed delivery date. After this followed yet more calls and voicemails from U-Haul without the option to directly return calls. They needed an address from me, a specific time from my movers, and other info which should have all been on the original order. Finally, I set up a time to have the boxes delivered. The local movers on the receiving end were mostly fine, but left the legs of my desk in the U-Box. That's not the fault of U-Haul itself obviously, but overall, a fine stamp to a truly maddening moving experience. All I can say is wow. Every single step of this move was inefficient, disorganized, and unprofessional. I will never ever use this service again, and I will tell everyone I know what a horrible option U-Box is.

Mark S. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

jennifer was awesome fast and effective.

Kerry M. on

Rating:

Fantastic! They had numerous clients all getting trailers ahead of us returning a trailer. While getting the others set-up, one of the associates got us unhitched and took all the return information while we waited in line. Then we were called out of line and told everything's been taken care of.... so easy! Great service!

Marylou M. on

Rating:

Customer did not leave a comment.

ROBERT B. on

Rating:

Customer did not leave a comment.

ROBERT B on

Rating:

Great people great service what more can you ask for.

ROBERT B. on

Rating:

Flagstaff Uhaul staff was courteous and friendly they were a huge help. We felt very welcomed to the area.

Alan D. on

Rating:

I rented a truck to move to New Mexico , I was very impressed with the professionalism of everyone with Uhaul. Equipment was excellent. Gods job Uhaul.

bethany f. on

Rating:

Customer did not leave a comment.

patrick k. on

Rating:

Customer did not leave a comment.

william c. on

Rating:

Very dissappointed with providing what was reserved 14+ days ahead of pickup time. 1. notified that 20' would not be available for pickup in Williams the day before pickup. we were told we would have to go to Flagstaff, Az. to retrieve our truck and auto transport. 2. went to Flagstaff to retrieve on the 1st. Were told it would be available at 1630. returned at 1625. told there wasn't a 20 foot available, but there was a 26 ft that had damage to the bulkhead and may leak. 3. My choice was to take it or leave it. I had two sons that had just flew in that morning from Seattle. The reason for 20 foot, had a small space to manuever. 4. Fortunately, the route the sons took , a choice of three was recommended, had little rain to contend with, while other two had flash flooding. 5. I imagined with at least 14 days noticed, there wouldn't have been a problem with the reservation. I do appreciate the extra days and increase in mileage.

joan c. on

Rating:

i did encounter an issue with the pick up ofmy box. It took 5 phone calls to get it scheduled and I had to call again for the 5th time. Then on the morning of, the staff had not been informed it was a box pick up only that i was renting a truck. The staff on hand did a great job hustling to get it all done and were friendly and courteous, however, it is obvious there are some troubles with scheduling and follow thru. thanks

Fred E. on

Rating:

Quick and easy return. Staff was very helpful.

Amy V. on

Rating:

Customer did not leave a comment.

Mary S. on

Rating:

Customer did not leave a comment.

DANIEL G. on

Rating:

Customer did not leave a comment.

Douglas S. on

Rating:

Great service. Fast and friendly.

Lucien K. on

Rating:

Customer did not leave a comment.

Patrick B. on

Rating:

Seem less, great customer service.

Randal Y. on

Rating:

Customer did not leave a comment.

Melissa V. on

Rating:

Drop-off was seamless, there was clear marking for equipment return and an employee came out immediately to remove the trailer. Thanks!

Randy t. on

Rating:

Staff were very helpful. Thanks.

Daniel W. on

Rating:

I rented a trailer for a three-day move. My wife returned the trailer before the deadline, but I received a phone call several hours later asking where the trailer was. Apparently, the person signing it back in failed to make a note indicating it had been returned. Required a series of phone calls to clear up the confusion.

Maggilee L. on

Rating:

Customer did not leave a comment.

michelle s. on

Rating:

Customer did not leave a comment.

Colleen P. on

Rating:

Customer did not leave a comment.

Liane N. on

Rating:

Customer did not leave a comment.

Robert F. on

Rating:

Could get the lock to shut

Rick M. on

Rating:

Well organized and very friendly staff.

Robert B. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Customer did not leave a comment.

Eric D. on

Rating:

Not all the equipment I reserved was available; the extra day of rental I was promised by Phoenix Traffic Control (so I could drive 90 miles to pick up my trailer) did not materialize. The local U-Haul dealers were all pleasant and accommodating; the regional and national offices were not.

Edith P. on

Rating:

Customer did not leave a comment.

Linda B. on

Rating:

Everything was great. Very easy drop off. No paperwork. It was aswesome.

robert c. on

Rating:

Customer did not leave a comment.

lloyd m. on

Rating:

Customer did not leave a comment.

Patrick m. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Please note this was not my designated drop off point. At my original drop off location was a handwritten note stating they were closed until later in the afternoon despite it being during normal operating hours. I did not feel comfortable leaving the trailer at this location as it is a combination Uhaul and some type of antique store. I checked with the Huntington Dr. Uhaul and they were able to accommodate me and take care of the trailer. In the future I will only use this location if renting in Flagstaff.

Lisa C. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

Diana R. on

Rating:

The people who work here are awesome! Very helpful!

Marsha A. on

Rating:

Customer did not leave a comment.

Elizabeth T. on

Rating:

Customer did not leave a comment.

Erin H. on

Rating:

Customer did not leave a comment.

kathleen m. on

Rating:

Customer did not leave a comment.

melinda l. on

Rating:

Easy to reserve - great little truck. Easy to drive, good visibility. Easy to return. Will rent again.

Rebecca B. on

Rating:

Customer did not leave a comment.

Keith B. on

Rating:

Customer did not leave a comment.

JEFF B. on

Rating:

The employees I dealt with were polite and efficient. Only possible improvement would be to offer a military discount for local Veterans, like you competition does in my town. Thx. JB

Randy B. on

Rating:

Customer did not leave a comment.

Christina T. on

Rating:

We called to ask if Uhaul recycled boxes and they said yes to break them down and bring them. When we did that, they said we were all good to go and then and hour later charged my cc unauthorized to take out the boxes they told us that we could bring over. They never told us there would be a fee. I will be contacting Uhaul as I am completely disgusted.

KEVIN H. on

Rating:

Staff was also courteous and professional.

Christine T. on

Rating:

Customer did not leave a comment.

trevor t. on

Rating:

Customer did not leave a comment.

Gabriella W. on

Rating:

Customer did not leave a comment.

Ken O. on

Rating:

Customer did not leave a comment.

gary A. on

Rating:

Customer did not leave a comment.

sue k. on

Rating:

Customer did not leave a comment.

Andrew S. on

Rating:

Traffic flow is confusing. Hard to turn around after dropping off.

Paul d. on

Rating:

Customer did not leave a comment.

MIKE M. on

Rating:

I'm a household goods mover and frequently rent smaller trucks to perform shuttles. Not all my Uhaul experiences have been good however the last two have been excellent. When I picked my truck up the two attendants were extremely friendly. They did the paperwork promptly, pulled the truck up, and even left it running with the door open for me. The milage and fuel were accurately denoted which is something I always double check due to a previous experience where it was recorded erroneously. When I dropped the truck off, the attendants on duty were both busy however one spotted me waiting and made a point to acknowledge me, telling me he'd be right with me as soon as he was finished. The other attendant who I believe was the manager was helping a customer with boxes. I couldn't help overhearing how friendly and helpful he was while he loaded her boxes on a cart. Cudos to the staff at Flagstaff for thier excellent customer service!

Joseph W. on

Rating:

Customer did not leave a comment.

Tracy J. on

Rating:

Customer did not leave a comment.

joshua c. on

Rating:

Customer did not leave a comment.

jerald p. on

Rating:

The tendon who help me at this location with amazing respect full and very helpful

RICHARD H. on

Rating:

I was very satisfied and wouldn't change anything. The Uhaul team was one of the most friendly and helpful teams I have ever worked with. Thanks.

Karen A F. on

Rating:

Very quick and easy return. 5 minutes tops. Incredibly nice during stressful moving time. Thank you! Keep it up!

Jamie W. on

Rating:

Customer did not leave a comment.

GHAZLAN A. on

Rating:

YOU CHARGE A LOT OF MONEY !!!

EDWARD THEO K. on

Rating:

Customer did not leave a comment.

emily L. on

Rating:

The trailer I requested was in stock, and the staff were helpful, friendly, and efficient. The trailer itself was noticeably dirty inside (so much so that I was concerned my cargo may become soiled), and a fender broke loose during my trip. The fender incident may have been a fluke, but it's possible there were signs of its weakness before my rental. On the whole, I really was satisfied with this experience.

LALE C on

Rating:

prompt courteous service. knowledgeable staff

robert h. on

Rating:

Customer did not leave a comment.

janet s. on

Rating:

Customer did not leave a comment.

JOHN W. on

Rating:

Customer did not leave a comment.

regina p. on

Rating:

Customer did not leave a comment.

Jennifer G. on

Rating:

Customer did not leave a comment.

Paul T. on

Rating:

Only issue with the trailer was that the rear clearance lamp was on the bottom and blocked by the fenders. Had issue of not being able to see the end of the trailer. People at both ends pick up and drop off were excellent

lydia e. on

Rating:

Customer did not leave a comment.

Phillip G. on

Rating:

Customer did not leave a comment.

MICHAEL D. on

Rating:

Please maintain the tow dolly, the fenders on it were bent.

Stacy J. on

Rating:

I wanted to return my trailer to the Winslow, AZ location but was offered a different location with an incentive. I thought the other location was available but found out it was. I spent the $40 incentive in gas plus drove 115 miles . It would've been better to stick with my original reservation.

robyne b. on

Rating:

Customer did not leave a comment.

Brandy S. on

Rating:

Customer did not leave a comment.

nubya h on

Rating:

Havent been able to access my boxes even after several attempts Now I`m being charged late AND lien fees because THEY didnt pull my boxes so I can empty one of them out DONT get a UBox

Deborah F. on

Rating:

Well I had problems with the locks at first and then the electric engine acted up so at Bakersfield I called and a technician came out. First I must say Tara the person on the phone was excellent. She walked me through the process and was very patient, professional and kind. The technician who came out was there way before the 45 minutes and was excellent as well. His name was Jerry, he explained why the engine acted the way it did was because it was controlled electronically. We took a road test and showed me a few things then explained everything. He set my mind at ease. I can't say enough about Tara and Jerry they were the best, thank you!!!

aaron p. on

Rating:

The truck broke down and was towed away. I didn't have a chance to put gas in it and I got charged $91 for gas...WHAT?

John C. on

Rating:

Customer did not leave a comment.

JOHN M. on

Rating:

Customer did not leave a comment.

kenneth s. on

Rating:

Customer did not leave a comment.

Maureen R. on

Rating:

Customer did not leave a comment.

Dennis D. on

Rating:

Refund me 2 days worth of rental that we did not need nor want. We told the individual when we booked that we only needed it for less than 12 hours. Was told we qould be refunded the difference.

daniel w. on

Rating:

These guys are super! I can't say enough about the crew in Flagstaff, those guys deserve a bonus, or a raise, or something, 'cause they worked hard to help me get to my stuff, on the busiest weekend of the year.

daniel w on

Rating:

These guys in Flagstaff were the absolute best!! I shipped my stuff all the way from NY, and these guys went well out of their way to help me get to my stuff, on the busiest weekend of the year.

Siobhan M. on

Rating:

The equipment we received originally was a bit damaged from wear and tear. It was fixed the next day, but it was an inconvenience on the rural roadways. The technicians who assisted us were kind and helpful, however, which was a great relief in such a stressful time, and overall we were satisfied with the service and appreciate Uhaul's presence in northern Arizona.

RICk W. on

Rating:

Customer did not leave a comment.

Liz j. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Charlene T. on

Rating:

Customer did not leave a comment.

mark m. on

Rating:

Great service!

Cindy G. on

Rating:

Customer did not leave a comment.

GARY S. on

Rating:

Customer did not leave a comment.

Theodore M. on

Rating:

Staff very friendly and helpful

Ed H. on

Rating:

Customer did not leave a comment.

Bridget L. on

Rating:

Super quick. I was in and out in under 3 minutes...

Alexis S. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Very easy drop off process

karen h. on

Rating:

Customer did not leave a comment.

Walter C. on

Rating:

Customer did not leave a comment.

jenelle s. on

Rating:

Excellent serious

BRADLEY W. on

Rating:

Very helpful and friendly service

David N. on

Rating:

Outstanding service at this location. Even though they are very busy with lots of vehicles and trailers coming in, they are quick and helpful.

Vince T. on

Rating:

Customer did not leave a comment.

LEVI L. on

Rating:

Inform customers if the most accessible gas station. I called before returning the vehicle to find the best local location to fill up at and was directed to a call center. The rep said the gm would call but never did. In rural areas it can be difficult to fit 26' truck in small gas stations.

Robert B. on

Rating:

Customer did not leave a comment.

Bruce H. on

Rating:

Folks were quite helpful, tho' I forgot a mattress cover I had ordered ahead of time and it wasn't mentioned at pick-up. Also, I received a call after I turned the truck in asking when I was going to turn it in. Weird, but not a big deal; I think a switch we made at check-out probably caused that.

alvina h. on

Rating:

Customer did not leave a comment.

Ben Li H. on

Rating:

Customer did not leave a comment.

william P. on

Rating:

WE received extra help checking out the lights on the U-haul trailer. The attendant who rent us the U-haul trailer was efficient and offered excellent suggestions.

santos r. on

Rating:

Great service. Easy process. Friendly.

tim p. on

Rating:

Customer did not leave a comment.

Richard P. on

Rating:

Customer did not leave a comment.

Donald W. on

Rating:

Customer did not leave a comment.

MARK R. on

Rating:

Scheduled pick up in Flagstaff two weeks prior to rental but got an email the day before telling us to pickup in Williams, AZ which is 40+ miles away. Was not happy as there is 199 miles allowed on rental. Called traffic at UHaul and they changed it to Flagstaff finally. When picking up the agent in Flagstaff said, "well it is a good thing you got here early (scheduled pickup 9 am) or you would have had to go to Williams. Not very professional.

Michael M. on

Rating:

Very good customer service. Large selection of moving supplies.

Mikhayla B. on

Rating:

Have a clearly defined line for when there are multiple customers. People who just walked in were taken care of before people who had been waiting.

robyne b on

Rating:

Good

Elizabeth J. on

Rating:

Customer did not leave a comment.

Jennifer C. on

Rating:

Customer did not leave a comment.

JACOB W. on

Rating:

Customer did not leave a comment.

Marley C. on

Rating:

Nice equipment - Brittany, The new guy (sorry I forgot your name) and I believe previously Dan? are all very nice to work with.

Lee H. on

Rating:

First time customer. U-Haul is a bit pricey, but our truck had 2k-something miles on it-- very clean and nearly new! Staff are knowledgeable and polite.

James S. on

Rating:

Customer did not leave a comment.

Christopher H. on

Rating:

Employees were quick to help and had me driving off the lot in 10 minutes. Nice and easy.

Giuseppe G. on

Rating:

Customer did not leave a comment.

Jason H. on

Rating:

Customer did not leave a comment.

Joanna L. on

Rating:

Customer did not leave a comment.

Susan K N. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Evan M. on

Rating:

Customer did not leave a comment.

robert b. on

Rating:

Customer did not leave a comment.

dennis r. on

Rating:

Customer service was outstanding

CINDY K. on

Rating:

Very accommodating! Was very appreciative.

William S. on

Rating:

Customer did not leave a comment.

Mike B. on

Rating:

I am disappointed in UHaul. I made a reservation for a van at a specific time I showed up and was told none were available. The local site was VERY frustrated that the phone center REGULARLY booked vehicles that the local store could not fulfill. The local store let me rent a pickup for 1 hour charging me for 4 hours. I will be working with my credit card company to dispute the charges.

Deanna B. on

Rating:

Customer did not leave a comment.

Richard K. M. on

Rating:

The people at this location are superb, great service , always with a smile. Thanks you, Rich

Stephen C. on

Rating:

Customer did not leave a comment.

Paula C. on

Rating:

Uhaul made my towing easy and have a peace of mind. I would use your Servie again. Thank you..

William M. on

Rating:

They were very busy, and perhaps understaffed, but it was an easy, pleasant process

Karlene P. on

Rating:

The communication of the staff was awful. One in particular was rude. When I first arrived they couldn't find my reservation. After that it was one problem after another. I decided to move my stuff into a different storage unit across town after the first month. I went in a week before I wanted to move my stuff out to notify them to have my box down by 7am the following Saturday. Come Saturday I arrive at 10 and to my surprise my box is not down. I go inside and talk to the gentlemen at the counter. They proceed to tell me they do no have a record of my u box. The gentlemen asked me I it was the correct name and if I had it shipped there. After about an hour they finally found it and I moved out. Went in and told them I was all done. Now two days after I move out they charge my card for another month. I go back and if course they tell me they Cannot do anything without the GM. I am dissatisfied with u- haul and I will never use them again nor will I recommend the service to anyone.

Robert M. on

Rating:

Customer did not leave a comment.

Todd F. on

Rating:

The staff at location were good. The truck was a different issue. The front wheels shuttered at 55 mph on the highway, when unloaded. So much so that I stopped to make sure I didn't have a flat tire. The loading ramp was difficult to push back in. It came off the track on the right side, past the stopper and I had to call for roadside assistance at 10 pm at night just to put the ramp back in and move the truck. The ramp remained difficult to push in and I had to get a running start and really slam it in to latch (roadside assistance experienced the same issue).

Jamie G. on

Rating:

When I called to make a reservation, I was told it would be available. I arrived to the uhaul location and the reservation made over the phone was not available. Overall, I wasn't happy with the outcome. The personnel at this location were very helpful.

Sheryl B. on

Rating:

Customer did not leave a comment.

Debra M. on

Rating:

Make sure to let them know if they are using a debit card to explain what U-Haul's policy's are. They took out twice the amount from my account. If U Haul had explained, I would have used another card. Now I have to wait at least 2 days to make sure something got credited back to my account. Not happy about that.

Tyler T. on

Rating:

The customer service at this location is inconsistent I was treated very well by the young man but other times get not so good treatment. Would be great to feel valued ever time but can't get everything.

HELMUT D. on

Rating:

Have used this location 2 times. Always received good service.

Brian K. on

Rating:

Customer did not leave a comment.

glenda h. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Customer did not leave a comment.

Tony S. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

The cargo van door panels where pretty dirty but the rest of the area and up front was clean.

Tira F. on

Rating:

no comments at this time.

Brad C. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Customer did not leave a comment.

RICHARD K. M. on

Rating:

Everyone there was very accomidating and professional. Thank you

Susan K N. on

Rating:

Customer did not leave a comment.

Scott m. on

Rating:

I was told by "Marcus", on a Wednesday, that he would priority order my hitch and it would arrive the next day, but on the slight chance it didn't arrive the next day (Thurs), it would absolutely arrive Friday and they would install it. I called to check on Thursday but the lady could not find a tracking number. I called Friday morning and the guy couldn't find the tracking number. "Marcus" was always busy or not there. I arrived on Friday afternoon and they had me scheduled for an installation 20 minutes before the installation guy was getting off AND he was working on 2 installations already. They checked and the hitch STILL had not arrived and the STILL could not find the tra king number... no sign of "Marcus", the guy who was so confident they would I stall a hitch TODAY. I expressed all along the way that I needed a hitch on my car before the weekend due to a vacation we had planned. I got a dry response and a, "We'll all you when it comes in". I am ABSOLUTELY disappointed and let down by this facility. Terrible.

Maudy V. on

Rating:

Customer did not leave a comment.

PAM K. on

Rating:

Customer did not leave a comment.

Cathy M. on

Rating:

Customer did not leave a comment.

Susan K N. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

Great service! Friendly staff!!

Anna C. on

Rating:

The truck was clean, but pretty old. You could tell it had a good amount of use on it. The steering wheel creaked and the back door got stuck twice. But the engine ran well enough for an '09.

Stephanie T. on

Rating:

Customer did not leave a comment.

Jesse E. on

Rating:

Customer did not leave a comment.

Lynn S. on

Rating:

Customer did not leave a comment.

DEANICA t. on

Rating:

Amazing, fast service!!! Kind, excellent communication. Will use again!!

Matt H. on

Rating:

Customer did not leave a comment.

frederick d. on

Rating:

Customer did not leave a comment.

mariellen d. on

Rating:

Customer did not leave a comment.

John O. on

Rating:

Customer did not leave a comment.

JAMES N. on

Rating:

thank You

Susan S. on

Rating:

The Huntington location was helpful and very accommodating. Our problem was with the schedulers. We originally scheduled two weeks ahead of our move for a Flagstaff pick up of a 26 ft truck. They didn't have one available for one way transit. So we were rescheduled for a pick up in Williams, which is a half hour from our house (1 hour round trip). We were called the day before we were to pick up and told they didn't have one available. We were then rescheduled to pick up the truck in Verde Valley... a 45 minute drive from our house (90 minute round trip) and a day after we had originally scheduled the move. We were called the morning we were to pick up and told it wasn't available. We were then scheduled to pick up the truck in Chino Valley... a hour and 20 minute drive from our home (2 hour 40 minute round trip) I called the Huntington store to see if I could get a smaller truck for a one way trip right away and they forwarded me to the schedulers... I was able to procure a smaller truck, at the Huntington location right away. It was too small for what I needed but we managed to get a long vehicle trailer to assist and was able to get most of what we had to move. We will have to return to get the rest this weekend. So we have to make two trips to move... 3 hours each way (6 hour round trip) I think this is ridiculous and if Penske hadn't been so outrageously priced, I would have just switched. However, in the long run, with the cost of gas, it's probably costing the same anyway. I hope I never have to move again, but if I do, I will choose another rental company.

RANDY M. on

Rating:

Customer did not leave a comment.

Jeff R. on

Rating:

Very friendly staff. The rental trailer was available as promised, and the turnaround time for pick up was very quick (it helps to check in online ahead of time).

earle m. on

Rating:

Marcus and Ryan both took the extra time and work it took for me and my old car to get on our way. And they were very nice about it. It was late in the day and I was in s real bind. Marcus in particular proved to be a real savior, the guy knows his wiring! I would recommend this store.

JONATHAN B. on

Rating:

Give the right information from the jump and don't sit there and make the customer feel like it's their fault or there's nothing you can do to help them when the error was uhaul customer service information to begin with.

Robert B. on

Rating:

Customer did not leave a comment.

MICHELLE C. on

Rating:

Customer did not leave a comment.

Megan C. on

Rating:

Customer did not leave a comment.

BRIAN S. on

Rating:

Customer did not leave a comment.

Troy B. on

Rating:

Customer did not leave a comment.

howard s. on

Rating:

Customer did not leave a comment.

MARY H. on

Rating:

I had a trailer reserved because I was told no trucks were available. I went in the day before to get a tow hitch & asked Jennifer Young (employee) if any trucks were available. She actually took time & searched & found a truck. She was GREAT & did not seem bothered by my questions!

Todd W. on

Rating:

Customer did not leave a comment.

Genence W. on

Rating:

Customer did not leave a comment.

CHRIS F. on

Rating:

Unfriendly, busy, felt like I should have worked there and known what to do with both the truck and later the tow dolly

judith d. on

Rating:

My experience with this U-Haul location was very positive ... friendly, knowledgable, accommodating employees; clean newer truck and equipment. I would definitely recommend this business.

David G. on

Rating:

Again... My issue is with Corporate... Was told by the nice gentleman in receiving that my truck was showing as late, but that he would waive the late fees... I once again explained my experience to him about "uhaul calling me to pick up the truck 2days early, as my original reservation was from Friday to Sunday morning at 9am (was returned 5 minutes early... Aproxamatly 1hour latter I received an alert from my bank telling me Uhaul charged me $127. I can only assume is late fees. I filed a complaint with customer service and now am awaiting a response from Corporate to get my money back for fees I should not have been charged in the first place, which nearly sent me into overdraft. "My money back for the late fees is only right because I went by the original agreement I made and the truck was returned on time according to that agreement... But I really can't say what they could do to justify or make right the frustration they put me through in this whole ordeal... Or re- instill the trust they had with me as a customer... I wasn't the one who called asking to pick up the truck 2 days early... They were! I'm livid, just in utter disbelief! They better make this right!!!

Michael C. on

Rating:

Customer did not leave a comment.

Roger m. on

Rating:

Personnel corrected the overcharge.

sheila o. on

Rating:

Customer did not leave a comment.

Rodrigo V. on

Rating:

Customer did not leave a comment.

dawn r. on

Rating:

Customer did not leave a comment.

Lori P. on

Rating:

Customer did not leave a comment.

Ginger L. on

Rating:

Customer did not leave a comment.

Kelly M. on

Rating:

The side mirror needed repaired, as it kept moving, and I couldn't use it. I was driving a 26' truck. Yet, other than that, vehicle and staff were great!

Lawrence K. on

Rating:

Customer did not leave a comment.

genevieve d. on

Rating:

Customer did not leave a comment.

Martin R. on

Rating:

UHaul has it wired down to the last electron.

nicole k. on

Rating:

Customer did not leave a comment.

Kim J. on

Rating:

Customer did not leave a comment.

Chuck E. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Katherine Q. on

Rating:

Customer did not leave a comment.

dawn r. on

Rating:

The restroom was filthy. They were upset I asked for a receipt. When we were leaving we heard one employee ask the other if he helped the people that were leaving and the employee answered, "I sent shot him down, he didn't have an appointment" then he started to laugh about someone else's pain.

Tiffani P. on

Rating:

Truck was ready to go and it was a quick process which was appreciated!

martha g. on

Rating:

Manager was very moody didn't want to rent equipment disrespectful because of our race what a shame I have never had a bad experience until now

Michael W. on

Rating:

Customer did not leave a comment.

Marley C. on

Rating:

Great staff including Brittany and Jay (my apologies if his name was Dave or something else - I was too embarrassed to ask again). Both were wonderful in helping me rent the right truck for the right price!

Meghan S. on

Rating:

The man who helped us was extremely helpful and nice, great customer service!!

JOY F. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Needs more sound proofing when driving on highway. Driver visor broken

dori t. on

Rating:

Customer did not leave a comment.

Lena S. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Customer did not leave a comment.

Aaron B. on

Rating:

Picking up and dropping off the truck was quick and easy; charges were clear; the staff was open to answering questions that I had; truck was clean and ran well. Great experience!

mark r. on

Rating:

Customer did not leave a comment.

Karlene P on

Rating:

. I was treated horribly when I cam back to put more of my stuff in the box. The employee was rude. I will be taking my business else where.

JUSTIN H. on

Rating:

I did not understand we had limited miles so we were charged extra for going over. This should have been explained to us. We had to pay an extra $90

CALEB S. on

Rating:

Customer did not leave a comment.

Bowei Z. on

Rating:

Customer did not leave a comment.

jon k. on

Rating:

great no issues !!

James M on

Rating:

The customer service was absolutely crappy !

moises t. on

Rating:

Customer did not leave a comment.

MARY ANNE R. on

Rating:

Very good help

Mary Anne R. on

Rating:

Very helpful

Amber T. on

Rating:

Worst U-Haul experience ever though how rude they were wasn't their fault as they were dealing with irate customers all day from Phoenix Reservation Center overbooking them.

Douglas L. on

Rating:

Customer did not leave a comment.

alice f. on

Rating:

Customer did not leave a comment.

TODD H. on

Rating:

None

Sandy A. on

Rating:

Customer did not leave a comment.

cindy b. on

Rating:

Customer did not leave a comment.

RICK L. on

Rating:

Customer did not leave a comment.

Lisa H. on

Rating:

Make it very clear that when a particular truck size is reserved weeks in advance, that does NOT guarantee that you will get that truck size. Moving 15ft of furniture in a 10ft truck meant that one sofa had to be sacrificed.

Keith K. on

Rating:

Customer did not leave a comment.

Cindy R. on

Rating:

Customer did not leave a comment.

miller b. on

Rating:

Customer did not leave a comment.

Frank M. on

Rating:

Customer did not leave a comment.

tom p. on

Rating:

I left paperwork in vehicle. They contacted me and let me know they found it. Saved me a lot of time looking for it. Thanks

waylon d. on

Rating:

Customer did not leave a comment.

dave Y. on

Rating:

Customer did not leave a comment.

RENNIA S. on

Rating:

Customer did not leave a comment.

james s. on

Rating:

Customer did not leave a comment.

Rachel S. on

Rating:

Not only did I lodge a full complaint regarding the filthy and dangerously poorly maintained vehicle (no wipers in the snow with my kid???? Seriously!); the manager has not even bothered to return my messages and calls. RENT SOMEWHERE ELSE.

KENNETH L. on

Rating:

Wow!! UHaul, what a major improvement from a few years ago. Phones answere timely. Real live help with the customers real life problems. Good equipment. Amazing turn around from the UHaul I remember. Excellent work!

Martin R. on

Rating:

I don't think that you could improve the systems that you have in place. You could install free softserve ice cream machines in the lines where you wait to conduct business and it still couldn't make it any more enjoyable renting a truck from U-Haul. It was the best part of my whole moving ordeal.??

EDGAR S. on

Rating:

Customer did not leave a comment.

charles d. on

Rating:

Customer did not leave a comment.

Daniel D. on

Rating:

Customer did not leave a comment.

Robert V. on

Rating:

I just want to say that the two people working there are awesome. Seriously, they genuinely care about their jobs and Uhaul customers. The guy (not sure of his name) was thorough and made sure I had a safe setup with the trailer and was very efficient. Really the best service I have had ever at Uhaul. Thanks so much.

Corrie B. on

Rating:

Customer did not leave a comment.

Casey K. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

Customer did not leave a comment.

Steve W. on

Rating:

I was pleasantly surprised with the quick service and friendly staff. I was able to pick up my trailer early and it was no big deal. They were happy to accommodate my schedule needs.

Jordyn M. on

Rating:

Customer did not leave a comment.

Alexandra M. on

Rating:

Customer did not leave a comment.

BONNIE M. on

Rating:

Ryan was amazing customer service rep

Allen p. on

Rating:

Customer did not leave a comment.

WILLIAM W. on

Rating:

Customer did not leave a comment.

simone g. on

Rating:

Customer did not leave a comment.

michelle l. on

Rating:

Van was awesome!

Jeff K. on

Rating:

The representative who gave us the trailer said he checked the brake lights, but we only had brake liked on one side and by the time we realized it it was to late to return for another one.

Louis S. on

Rating:

Customer did not leave a comment.

KRISTY W. on

Rating:

Customer did not leave a comment.

Stephanie C. on

Rating:

Customer did not leave a comment.

bill s. on

Rating:

The entire staff was extremely professional and I highly recommend not only using this location for your moving needs but also U-Haul in general!!

Samuel C. on

Rating:

Customer did not leave a comment.

Erlinda M. on

Rating:

Very rude service. They were unable to find my reservation, and the person behind the desk to me that a reservation does not guarantee me a truck. He was not even the person working with me he was just butting into my conversation. The person who was helping me said he was too busy to try and figure out why my reservation wasn't assigned yet and told me that I needed to move away from the counter so he could help someone else who wasn't taking up so much time. I called the number on my reservation and was told that a reservation does guarantee you a truck and if they could not honor it I would get $50. Overall a horrible experience.

michelle c. on

Rating:

The service was above and beyond excellent. They were friendly efficient knowledgeable patient kind and all had smiles. The manager sets a great tone for a wonderful work environment and they work so well as a team!! Great place!!Thankyou

JAY C. on

Rating:

Customer did not leave a comment.

Joe J. on

Rating:

Customer did not leave a comment.

Jacqui S. on

Rating:

All the staff were incredibly helpful during pick up and return of truck. It was a great experience all around.

Mike M. on

Rating:

My only complaint was the one way trip charge $217, really. when we went from Phoenix to Flagstaff (one-way) the charge was $149 about eighteen months ago. Seems like a rip off. Other than that, everything was fine.

Michael M. on

Rating:

Easy return. Have everything related to moving that you could want.

john d. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

They were very busy, I got there before they opened and they took care of me. I had trouble with my truck electrical connection, and I figured out what was wrong and they provided me a fuse and I was on my way. I really appreciated their help.

Anthony B. on

Rating:

Customer did not leave a comment.

Timothy O. on

Rating:

Customer did not leave a comment.

SCOTT M. on

Rating:

Even though you were closed one of the employees still helped me remove the trailer from my truck. Service above and beyond the call of duty

Lisa G on

Rating:

Staff was helpful and friendly.

Sonya M. on

Rating:

Moving is stressful enough but the entire U-haul experience surpassed my already high expectations. The online reservation, pre-pickup e-communications, exceptional counter transaction at pickup, the equipment itself (wonderful)and ultimately the staff onsite to inspect and check in equipment at drop off - top tier Customer Service all the way through. Flagstaff U-Haul is Great!

Darrin B. on

Rating:

Customer did not leave a comment.

Gregory L. on

Rating:

Customer did not leave a comment.

Diana R. on

Rating:

Awesome customer service!!! They went out of their way to be helpful!

abraham g. on

Rating:

N/A

Richelle S. on

Rating:

Customer did not leave a comment.

Austin F. on

Rating:

Customer did not leave a comment.

Kim R. on

Rating:

Customer did not leave a comment.

James L. on

Rating:

I was originally scheduled to drop off at 900 Beaver St Flagstaff AZ. When I arrived at 4:30 gates were open but no one was there. It was a not an acceptable location. It looked like a junk yard. I was sent to Huntington Dr location. It was outstanding

tresban r. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Customer did not leave a comment.

Michael A. on

Rating:

Customer did not leave a comment.

DALE M. on

Rating:

Have all the customers greeted by Ryan he was absolutely wonderful. Very polite. Gave excellent customer service.

Eric L. on

Rating:

Quick service, the fastest I've ever seen.

al a. on

Rating:

nothing to improve but Marcus, in Flagstaff, was excellent!!

scott t. on

Rating:

Customer did not leave a comment.

flagstaff h. on

Rating:

Give customer better suggestions for pick up items that got left behind. Our product was found so all good there.

Husain A. on

Rating:

Customer did not leave a comment.

Summer H. on

Rating:

Customer did not leave a comment.

Ryan T. on

Rating:

Customer did not leave a comment.

ROBERT S. on

Rating:

I want to thank the folks there for incredible service and great attitude. I had an issue getting the turn signal to work on my forrunner after we hooked up a trailer. The folks spent much time and energy resolving the problem and making sure everything was safe for me. The staff exceeded all expectations.

Harrison L. on

Rating:

Customer did not leave a comment.

JENNIFER Y. on

Rating:

Customer did not leave a comment.

LYNNE C. on

Rating:

Customer did not leave a comment.

Adam B. on

Rating:

Customer did not leave a comment.

Michael A. on

Rating:

The gentleman that helped me deserves a raise he had the best customer service I ever seen

margaret K. on

Rating:

Customer did not leave a comment.

Bernice H. on

Rating:

They need to update the information on the paper contract to the system. I encountered several issues when I returned the truck. I was getting charged for fuel that was not on the truck when I received it.

Nelson J. on

Rating:

I had a reservation at a different location. My truck was not available at my reserved time and I was made to wait 15 minutes before I was given another location to pick up my truck. This Huntington location was clean and very helpful.

Gary S. on

Rating:

Customer did not leave a comment.

William S. on

Rating:

Customer did not leave a comment.

walter b. on

Rating:

I can't think of improvements. Everything went very smoothly. I am very satisfied with this U Haul location. Nice people who know their job.

Tracey G. on

Rating:

More people needed to handle all of the customers

JEFFERY T. on

Rating:

Customer did not leave a comment.

Ashley H. on

Rating:

When we got there there was a line of about 7 customers in front of us, with what looked like only one associate working, and we thought it would take forever just to get to the counter. After a minute or two, two different associates alternately popped in to help the next person in line. The line went surprisingly very quickly! We had a very friendly associate assist us. He made it easy and not at all stressful. The truck was exactly what I booked online, and it was clean. I've not always had good experiences with UHaul dealers in the past, but this particular location was fantastic. Moving is alread stressful, renting a truck shouldn't be. And here, it wasn't. Props to this location. Thank you!

edward h. on

Rating:

Guy there was ready to check in our vehicle before I even got out of the truck. He was very thorough but made sure to let us get on our way. As a side note, the drop off location facility was the company that made U-Haul as a top contender for our business. Service center was amazing and very helpful as well to even find us an available vehicle.

Mark H. on

Rating:

Everything worked on trailer. Towed nice behind my truck. Easy to load vehicle on trailer. Tied downed easily. Was very nice to rent the trailer and was ready to use. Thanks.

George N. on

Rating:

Gal in Flagstaff quick, know legal and efficient.

LES T. on

Rating:

I was 1 mile over the allotted milage and charged $.46 Seriously!

Julia G. on

Rating:

There were no pads or dolly in the truck. When I called about it they said you have to ask for them specifically. It would have been helpful if U-Haul asked us if we needed them. We couldn't go all the way back when we discovered they weren't included in the rental.

Carol L. on

Rating:

We had to rent a trailer quickly, not expecting to need to. The young men working there on Sunday afternoon, April 30 were exceptional. They were friendly, helpful, went out of their way to assist us in a way not often found in current customer service

Steven S. on

Rating:

This location was great and helped us when in a bind. Apex Taxi, though, was not so great as this is where we were supposed to pick up the truck. However, no representative was at the location forcing us to complain to U-Haul and fight to get the truck at the Huntington location. Overall a somewhat traumatic experience since it was our daughter's last day of her lease.

DAVID R. on

Rating:

Customer did not leave a comment.

Frank D. on

Rating:

nothing; salesman very knowledgable and helpful with all our ?

Clifford W. on

Rating:

I asked for a flatbed and that is not what I got. And you gave me a trailer with crappy tires. I almost didn't make it home and had to pull over many times. Luckily I checked the tire pressures because it was suppose to be around 30 psi but it was over 60 psi. I didn't notice at the time but the damage was already done because one of the tires had already formed a bubble. I feel lucky I made it home safe. Safety should be Uhaul's #1 priority and that was not the case in this situation.

Shane M. on

Rating:

The store tricked my friend into purchasing an unnecessary and redundant ball for the vehicle to tow the trailer we rented. We already had one to use. This conveniently doubled the price of the fckn rental. Thanks uhaul really keeping it classy in the "we have a monopoly" of the market! I'd like my $55 dollars back. It would have been cheaper to pay a tow truck for this project.

Jennifer E. on

Rating:

Keep up the good job

ROBERT ALAN S. on

Rating:

Customer did not leave a comment.

WAYNE F. on

Rating:

Customer did not leave a comment.

Amy B. on

Rating:

Ryan, the young man who helped me, was GREAT. He answered all of my questions and made sure that I was comfortable with the truck and stuff. The car hauler was awful. It wouldn't connect to the hitch on the truck. Once finally connected, after 2.5 hours, we get on the road. When we got to Las Vegas and I went to pull my car off the hauler, it jumped off the ball as I backed it off and the trailer hitch jumped off the ball alm ost straight up. It was very scary!!!

rodger c. on

Rating:

Very smooth and quick transaction, I was well informed so I could make the perfect decision on a 20' truck!

tom m. on

Rating:

Ryan at the counter was outstanding. Pickup and drop off.

Robert V. on

Rating:

Customer did not leave a comment.

ALLEN C. on

Rating:

Quick and efficient service.

Marianne T. on

Rating:

Easy process, well organized with friendly staff.

Stephanie B. on

Rating:

Customer did not leave a comment.

Jeff S. on

Rating:

Customer did not leave a comment.

julie e. on

Rating:

My compliments to Ryan and the rest of the staff. He was genuinely courteous and assisted with explaining the fine print details. I really appreciated that there was a small truck available! When I returned the truck, the place was full of customers and yet I was attended to immediately and it was a smooth transition. Thx!

melissa P. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Gary L. on

Rating:

Customer did not leave a comment.

RASHED A. on

Rating:

The person who helped me in the U-hal location!"Flagstaff" he's the best, well respected and just excellent.

mark s. on

Rating:

Great customer service. They explained everything well and were upfront and honest with everything.

Jennifer P. on

Rating:

Excellent service! In and out in no time! We love uhaul and would never think of using any othe company!!

Robert K. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Customer did not leave a comment.

Tyler T. on

Rating:

There are some employees who does not share the same enthusiasm as some workers that are very polite and helpful. I have had conversations with one individual who was not very helpful and was not quite accurate in some of his statements I have been happy with this location in general they are extremely helpful and make me feel valued.

Dennis E. on

Rating:

Customer did not leave a comment.

Cindy C. on

Rating:

Customer did not leave a comment.

Harv K. on

Rating:

Customer did not leave a comment.

BONNIE E. on

Rating:

Very fast and friendly

jamie k. on

Rating:

Customer did not leave a comment.

perry h. on

Rating:

Customer did not leave a comment.

Karl N. on

Rating:

Thanks for your quick and efficient service!

hector m. on

Rating:

I was very upset that my return reservation was not provided as promised. My wife had to drive the towed vehicle back..wth is that!! That's whyour reserved the return!!

Farbod S. on

Rating:

Customer did not leave a comment.

Karla W. on

Rating:

They were great.

Tyler T. on

Rating:

The young man that assisted me was very courteous if only all employees displayed that kind of enthusism.

DAVID S. on

Rating:

Great service from start to finish - walked in and was greeted by a pleasant and very knowledgeable employee, processed quickly and out in a jiff., was given a very clean and basically new van, and was then greeted promptly at return time and given the low down on closing out my bill in a friendly and efficient manner. All bases covered and got me in and out in a prompt, courteous, and professional way. THANKS!

Erika J. on

Rating:

Customer did not leave a comment.

Heather A. on

Rating:

Customer did not leave a comment.

TOM P. on

Rating:

Customer did not leave a comment.

Donnie D. on

Rating:

not good value

Lee C. on

Rating:

None needed.

Laura S on

Rating:

Our local Flagstaff U-Haul business couldn`t have been more helpful! Every time I stopped by the store with questions, I was assisted promptly and competently.

Matthew G. on

Rating:

Easy check out once on line registration completed. Friendly staff at return, easy check in, didn't even have to get out of car!

Jan M. on

Rating:

My rental was cut 1 day short which created an issue with a negative impact on my moving plans.

Michael J. on

Rating:

Very friendly and quick.

Neil N. on

Rating:

Customer returns truck with full tank of gas. Having no real way to determine gas usage on my truck I filled it up prior to departure. The fuel gauge was below half way point on pick up. When dropped off it was above half point and closer to 3/4 point. So, basically I returned truck with additional gas. More money out of pocket for the customer.

robert r. on

Rating:

Customer did not leave a comment.

alma s. on

Rating:

Customer did not leave a comment.

Marlene L. on

Rating:

Customer did not leave a comment.

Robert t. on

Rating:

Super Fast pick up, Highly Recommended. I travel a lot and these folks are the best I have seen.

rodney b. on

Rating:

Turned the truck in and 2 days later i get several phone calls , asking where the truck is? And when I am going to return it? Fuck you! Fuck U-Haul idiots !!!

vance d. on

Rating:

Customer did not leave a comment.

KELLY J. on

Rating:

friendly and very helpful

Caroline G. on

Rating:

Customer did not leave a comment.

MARY K. on

Rating:

Customer did not leave a comment.

Derinda S. on

Rating:

Nothing. Friendly, prompt service.

MICHAEL M. on

Rating:

We were suppose to pick up a 10' truck on Sunday 2/26/17. We had been out of town from the 2/22/17 and had been informed by e-mail that our truck wouldn't be available. It was fortunate my wife and son got back in town on Saturday and saw the email. I spent about 30 minutes on my phone talking to a rep at your 800 #. Our issue was resolve but we had to pick a bigger truck and more expense terms. So I went directly to this store was advised that my request was not available. After some computer problems and a call to your corporate office they were able to unfreeze the account. We turned down the offer of a larger truck and went with a cargo van. It turned out to be a good choice. It was very comfortable to drive and we had no problems in a snowstorm when we came down the rim from Flagstaff to Phoenix.

Katy H. on

Rating:

very friendly and helpful staff. i appreciated the time they spent in helping us do a supply refund

Cole G. on

Rating:

Customer did not leave a comment.

lore d. on

Rating:

Customer did not leave a comment.

NORMAN J. on

Rating:

Fast and courteous service! No improvement needed!!!

dana s. on

Rating:

Customer did not leave a comment.

Kent R. on

Rating:

She comment on trailer rental

Kent R. on

Rating:

It was pretty busy when I pulled in. The attendant was stressed and it showed. Yelling, etc... He told me to pull overIn the other lane with a 26, truck and car trailer. Would require backing out into a busy street. Once he realized what was happening, he moved into checking me out pronto..he had the car ready to drive off the trailer befor I could even get out of the truck. I have never checked in quicker. Total elapse time probably 5 minutes. Lol. That kid can move!!

Leo G. on

Rating:

Lady who served me was very helpful.

KERRI K. on

Rating:

1. When I picked up the truck, the tank level was below the indicated 3/4 full. I was half-way to my house before I noticed the difference and didn't have time to go back to the store and get it changed on the form. You guys owe me the $6.58 charge back to my debit card. 2. Later in the day after we loaded the truck it began to rain. The windshield leaked exactly in the center and ruined a newly opened pack of cigarettes ($7.00 you owe me) and soaked my cell phone which were both sitting in the center console.

DAVID B. on

Rating:

Have used them in the past..greet you driving up and quickly respond to your requirements. Friendly and efficient.

Amanda B. on

Rating:

Better customer service.

Martin A. on

Rating:

The facility staff was very professional, courteous, and helpful.

STEPHEN FRANCIS d. on

Rating:

Customer did not leave a comment.

FRANK H. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

Customer did not leave a comment.

Hannah C. on

Rating:

Customer did not leave a comment.

Neil N. on

Rating:

Customer did not leave a comment.

Karen L. on

Rating:

We love the fact that customer service folks are so friendly and helpful. This was a great experience at pick up and drop off.

JEFFERY L. on

Rating:

Your call center people are stupid

Julie M. on

Rating:

Customer did not leave a comment.

Thomas N. on

Rating:

They came out promptly and assisted. Very good service.

Joseph L. on

Rating:

Customer did not leave a comment.

james p. on

Rating:

Was a great location to work with.

lore d on

Rating:

The staff were very helpful

lore d. on

Rating:

Customer did not leave a comment.

Sarah U. on

Rating:

Customer did not leave a comment.

Doris E. on

Rating:

Customer did not leave a comment.

ROBERT R. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Check the 5 x 8 trailers for missing D-rings inside. I rented two trailers over the past weeks and both were missing the D-ring for tie-down in the inside front left corner. The attachments for the rings were present - just no ring.

Christopher C. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

The only thing that was enjoyable about working with this specific U-Haul location was the girl that helped me out. I think her name was serenity or harmony. They didn't have the truck I had reserved and didn't bother telling me. She called all over town trying to find one for me. Ended up with a truck 6 ft shorter than what I asked and had to make more trips.

armen a. on

Rating:

Customer did not leave a comment.

Paul S. on

Rating:

Marcus was great, helpful, and extremely knowledgeable. He is the reason I went to this location, and will continue to do so.

Terry V. on

Rating:

Customer did not leave a comment.

Beth I. on

Rating:

Customer did not leave a comment.

Cristy S. on

Rating:

This place was great. I really appreciated the guy working to inspect all the damage on the truck and report it.

JESSICA D. on

Rating:

Although I originally wanted a 10ft truck and it wasn't available, and they had limited availability of everything else, the employees worked with me to get me what I needed.

Chris S. on

Rating:

The staff was excellent. They answered all of our questions and assisted us with the equipment (hooking up and loading the car on an auto transport).

SHAWN K. on

Rating:

Customer did not leave a comment.

Harvy H. on

Rating:

U-haul always has the moving tools I need to do the job quickly and efficiently.

Igor S. on

Rating:

Customer did not leave a comment.

Jeremy S. on

Rating:

I just wanted to say thank you to Serenity at the Flagstaff, AZ location on Huntington Drive. Excellent customer service, amazing technical expertise, and all-around nice person. Moving is not always pleasant or fun but when you have employees like Serenity, stress levels come down and life is just a little bit better. Thank you!

chris a. on

Rating:

Awesome service thanks

robert l. on

Rating:

Customer did not leave a comment.

timothy w. on

Rating:

Nothing, I will always use U-Haul

Tiffany E. on

Rating:

The uhaul cab had an awful smell, a mixture of BO and cigarettes. I tried to air it out but to no avail. Come to find out there were still smoked cigarettes in the cab.

RALPH M. on

Rating:

Customer did not leave a comment.

SEAN D. on

Rating:

Customer did not leave a comment.

Dick H. on

Rating:

Customer did not leave a comment.

greg g. on

Rating:

Customer did not leave a comment.

Rebecca W. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

TOBIE B. on

Rating:

A & S (staff) were amazing. I was in the middle of a crisis and they went well beyond what most people would do. They were professional, kind and compassionate.

Kendra F. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

The most friendly and helpful staff I've ever dealt with

Joy F. on

Rating:

Customer did not leave a comment.

JONATHAN L. on

Rating:

Just a general comment about the newer vehicles that have a governor, or speed limiter, that does not allow you to exceed 75 mph. While I realize it is intended as a safety feature, in reality, it made driving more dangerous when trying to pass slower vehicles and trucks on two lane roads. When I repeatedly tried to pass, the engine just didn't have enough power, so I would have to abandon the attempt to pass. Perhaps there is a way that this problem could be addressed by U-Haul.

Suzanne H. on

Rating:

Customer did not leave a comment.

Helmut D. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

Joshua C. on

Rating:

Customer did not leave a comment.

Brant B. on

Rating:

Customer did not leave a comment.

LAYLA A. on

Rating:

Excellent.

Todd H. on

Rating:

All the employees were helpful, courteous and very professional.

BRUCE C. on

Rating:

Went out of their ways to please me!

Cortland S. on

Rating:

Great service while having to hook up my trailer in the wind and rain of a lousy evening

kenneth e. on

Rating:

Manager met me at the door, the truck was ready very quickly, and the truck was very clean. Gave me advice on gas.

BRUCE H. on

Rating:

What you can do is make sure your close you halls like the 6 x 12 I rented don't leak rain water because it ruined all my furniture today I turn it in to customer service

Mark W. on

Rating:

No improvements needed at this time, excellent service as always.

BRIAN E. on

Rating:

The truck was waiting for me when I finished the paperwork, engine running and cab warm. As cold as it was, this was a welcome luxury! The staff were great.

elizabeth h. on

Rating:

Customer did not leave a comment.

Abrahan G. on

Rating:

Everything was ready to go and organized as expected. I got my equipment and was on my way before I knew it. Highly recommend to others for their moving needs!

Ted M. on

Rating:

Customer did not leave a comment.

Donald H. on

Rating:

Customer did not leave a comment.

VALARIE H. on

Rating:

Customer did not leave a comment.

Geri P. on

Rating:

Customer did not leave a comment.

Arturo S. on

Rating:

Customer did not leave a comment.

ARTURO S. on

Rating:

Customer did not leave a comment.

Greg D. on

Rating:

Customer did not leave a comment.

Stacy K. on

Rating:

Customer did not leave a comment.

JIM N. on

Rating:

Customer did not leave a comment.

Fadi T. on

Rating:

Nothing

Robert G. on

Rating:

Customer did not leave a comment.

Mark l. on

Rating:

Customer did not leave a comment.

debra k. on

Rating:

Customer did not leave a comment.

Kathleen E on

Rating:

The staff in Flagstaff were very helpful, and even returned phone messages, which wasn`t true at the U-Haul at the other end of our U-box shipping.

sierra r. on

Rating:

The only thing that would make you better is if the trucks and vans went one way too.

ryan c. on

Rating:

Service was great

Kimberly H. on

Rating:

Uhaul online needs to tell customers that they cannot use a car dolly for a rear wheeled drive car tow.

richard r. on

Rating:

Trailer left brake and turn signal did not work; I had to replace the bulb as it was an after hours pick up, by necessity.

Jennifer R. on

Rating:

Service was quick and cheerful.

Ralph M. on

Rating:

Staf was very friendly and quick to help with my return.

paul c. on

Rating:

They did a great job, and this was fairly priced

BRAD D. on

Rating:

Because of bad weather, we were granted some extra days to drop off the truck. We were able to drop off the truck today (which was within the added time frame, but was still charged for the three extra days. Is there a way that a refund can be applied? I was told we would not be charged if the truck was returned today. How do we resolve this? My name is Brad Duffy and I can be reached at: 360 533 2238. Thank you

Tony B. on

Rating:

The employees were friendly and helpful. The rental process was pretty timely. I wasnt standing around too much.. The trailer functioned well.

Chris O. on

Rating:

Customer did not leave a comment.

Terry S. on

Rating:

The tie down bars inside the trailer we're coming apart making securing the load difficult. The electrical was having trouble also. The sales person was great and did his best to make it all work. Trailer just needed maintinence.

Bobby A. on

Rating:

Customer did not leave a comment.

Phillip R. on

Rating:

Customer did not leave a comment.

Gene C. on

Rating:

The truck ran very well. Smooth ride, good sound from radio, pulled the 12' trailer with ease.

Martha A. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

I haven't dropped it off yet but have always been well taken care of at the Flagstaff location.

Branden C. on

Rating:

Excellent customer service! Very fast and professional al

Penny F. on

Rating:

Customer did not leave a comment.

Gabrielle H. on

Rating:

Customer did not leave a comment.

Abdul-Aziz B. on

Rating:

Great job

STEPHANIE F. on

Rating:

Clean the trucks, make sure all fluids are topped off - especially the windshield wiper fluid!

debbie l. on

Rating:

Customer did not leave a comment.

Julie S. on

Rating:

Customer did not leave a comment.

Stephanie M. on

Rating:

Customer did not leave a comment.

Adrian Z. on

Rating:

Quick and courteous

dylan m. on

Rating:

Customer did not leave a comment.

Brittain D. on

Rating:

Customer did not leave a comment.

Allen K. on

Rating:

Do away with these silly, annoying surveys! They are merely a crutch for lazy, inept management!

debbie s. on

Rating:

Customer did not leave a comment.

MARCO R. on

Rating:

Great staff and overall experience. No need to change a thing. Great work.

Bill R. on

Rating:

Keep up the good work

Bill S. on

Rating:

Customer did not leave a comment.

BRIAN W. on

Rating:

Customer did not leave a comment.