Customer Reviews for U-Haul Moving & Storage of Flint

1,424 reviews

3083 Miller Rd   Flint, MI 48507
(East of I-75)

(810) 250-7181

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(810) 250-7181

3083 Miller Rd
Flint, MI 48507
(East of I-75)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop-off area intended for trucks. There was a lineup of seemingly unoccupied trucks, and no signage for trailer returns. Fortunately, I didn't get in line, which would have caused a bit of a slowdown. Need separate trailer return signage.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

GINA MARIE S. 
Rating:
3.0

I was overcharged mileage rates.

SHARI LYNN G. 
Rating:
1.0

I found the staff to be friendly however, I had many problems, most importantly, I feel as though I was completely over-charged with over $600 in fees for a truck rental and a storage unit. I have to go through and figure out what all the charges are for and the receipts don’t even specify so I have no way of knowing. I do know I got charged $38 for fuel when the truck was returned on 1/2 tank just as it was when I picked it up. Initially the storage unit I had was far too small and was no a drive up so that put my move behind a whole day. Also I had to come back for the dollies I rented because they forgot to load them. That also put my move behind. I had to come back up there because no one would answer the phone. I would not recommend this uhaul store.

Christina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI S.  |  First Impressions 
Rating:
1.0

This move was a nightmare from beginning to end because of this Uhaul store. I have over $600 in charges from renting a truck and a storage unit. So I got wayyyy over-charged and they charged me $38 for fuel when I returned the truck on 1/2 tank which was where it was at when I picked it up. Just one of the many over-charges I have to go thru and figure out. I had to come to the store multiple times because no one answers the phone. What a mistake it was to come here!!!

CHRISTINA LEANNA D. 
Rating:
5.0

Ty I was really desperate and I got quick and friendly service.

ELAINEA P. 
Rating:
5.0

Online reservations were convenient and simple. Pickup was smooth. Personnel were professional and courteouse.

PHILLIP KEVIN A. 
Rating:
5.0

Very good

THOMAS LEE W. 
Rating:
3.0

Said gas was on 1/4 tank, wrong….it was on empty. The truck was dirty, but it did make it to where we were going.

James H. 
Rating:
5.0

Great customer service, glad there was no issue in availability of the trucks when I needed it

KATHY JANETT W. 
Rating:
5.0

Customer did not leave a comment.

JODI MARIE B. 
Rating:
3.0

My only complaint is I feel like we should of been offered a discount due to the fact the trailer lights were messed up and the tongue of the trail was not working properly. The whole 6 hour ride was horrible

DANIEL ALAN M. 
Rating:
5.0

Great place

PAUL EDWARD K. 
Rating:
5.0

The service person was very helpful

JOSHUA DAVID M. 
Rating:
1.0

I was given the wrong trailer and need told the wrong price for it , I called to make sure the price was right and I was only told we will talk when you get back, I'm keeping the trailer base of cost if my price was wrong someone should have said something about it. Now I have a higher cost then my plans for my job. No cool at all

JERRY JEROME V. 
Rating:
3.0

Customer did not leave a comment.

GARY LAWRENCE P. 
Rating:
4.0

Customer did not leave a comment.

debbra G. 
Rating:
5.0

Customer did not leave a comment.

CECILIA ALICIA M. 
Rating:
5.0

Fully inspect better a picture was left in the cargo van that I rented from a past user.

SHELLY LYNN W. 
Rating:
5.0

David is a constant blessing to have, and other staff are generally pleasant and helpful. I enjoy and value this location!

RONALD BRIAN T. 
Rating:
5.0

Quick and easy.

TROY P. 
Rating:
4.0

Customer did not leave a comment.

APRIL MAE M. 
Rating:
3.0

Customer did not leave a comment.

wontoshia J. 
Rating:
5.0

Everything was great and the staff made the experience effortless

QUAYERIA MARSHEL R. 
Rating:
5.0

All of the employees were very polite and courteous and knowledgeable.

PAUL EDWARD K. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE RICHARD J. 
Rating:
1.0

This was an awful, terrible experience! I was ripped off. I was charged $60 for gas and only drove 12 miles! I was told it would be $19.95 plus .56 per mile but was lied to. I was told to sign and didn't even get to read the contract! I was charged $108 for driving 11 miles. I called to complain and did not get a call back. This was the most horrible customer service I've ever received . I will never be back and I will tell others how I was ripped off and tell them to stay away from this place!

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

The computer software is very cumbersome, I spent 45 minutes with the desk to get them to figure out what I could or could not use!

ARTHUR MYKYTYN G. 
Rating:
4.0

Truck was missing a dolly

FREDERICK CLARK S. 
Rating:
5.0

Great Store and Great Service. 👍👍👍👍👍👍👍👍👍

John S. 
Rating:
1.0

Customer did not leave a comment.

Prowse S. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

JON HENRY W. 
Rating:
5.0

Customer did not leave a comment.

Margarette R. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Truck was rough on the road. It felt like it was going to tip over every time I went over a bump.

BRIAN LEVERN B. 
Rating:
5.0

The process was easy and fast great experience

IKIA JAVAE H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN EDWARD H. 
Rating:
5.0

Excellent customer service- Thanks David!!

MONICA FAY H. 
Rating:
5.0

Keep up the good work. Great customer service and everything was super easy. Very impressed with overall experience. Will not bother renting with Home Depot in the future but will definitely be back to Uhaul. Thank you.

AARON KRISTIAN B. 
Rating:
5.0

Nice people, great service

RICHARD JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Excellent

RICHARD JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Margert H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN JEAN N. 
Rating:
5.0

All good

Fred B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KENNETH DALTON B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD T.  |  First Impressions 
Rating:
5.0

Staff was very up beat and friendly. They we're extremely friendly. Seems like these days everybody's crabby and ornery. Not this team. It was a pleasure to deal with these guys.

MICHAEL JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

MICHELE LEE B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN GARLAND H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS GERALD R. 
Rating:
5.0

Customer did not leave a comment.

chelsea T. 
Rating:
4.0

I don't know, but I was charged for gas even though I filled the tank to the level it was when I left.

Ibrahim S. 
Rating:
5.0

Everything was great. People were super friendly and helpful and the equipment worked excellent.

BRENT DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

The guys at the counter are great, the vehicle was as clean and in great shape. $60 for coverage is just wrong, I will seek other options before using your service again, that's absurd

JEFFREY NORMAN R. 
Rating:
3.0

More customer service training

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA KAY B. 
Rating:
5.0

Customer did not leave a comment.

RONALD KENNETH-A W. 
Rating:
5.0

Nothing! Everything was perfect. Great experience.

BRENT DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

anthony L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD CHARLES M. 
Rating:
5.0

Friendly, professional staff!

Thomas B. 
Rating:
4.0

Radio volume control didn't work and truck shakes when driving.

Glenda L. 
Rating:
5.0

Everyone here was nice and helpful. Would definitely come back for rental needs.

KEISHA MAUNNA H. 
Rating:
3.0

employee's spend to much time on there phones. ex sharing pictures of shoes they were going to buy. otherwise service was good. Just not proffesional

RICHARD WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

CARL THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

RACHEL MARIE F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

its to far from my house theres otheru-hauls closer y can;t they have vans too...had to pay for 20xtra miles n thats not chump change

CAROL ANN A. 
Rating:
5.0

Customers service was excellent

Christina C. 
Rating:
5.0

The young lady that helped me on the phone was new and went over everything twice to make sure she had everything right. That is the person I would hire. The young man who helped me at the store was great. I am an older person and he brought the truck up to me and even put the radio on a station that I wanted to listen to. Please recognize these two. Keep hiring this kind of people!

Brenda D. 
Rating:
3.0

Trailer was not cleaned and didn't work… I didn't even get to use it. The attendant that checked me in said he was going to refund me the rental and I was charged anyway.

CHAD RYAN L. 
Rating:
4.0

From online to pickup price went up. At drop off price went up again. Good service and equipment. Just pay up front so they don't raise the price.

JASON LEE N. 
Rating:
5.0

Customer did not leave a comment.

dennis V. 
Rating:
5.0

The counter clerk did a good job in helping me get my paperwork done and returning the truck was a breeze. I was very satisfied overall. Thank you,I always use a Uhaul truck when I move.

VICKY LEE K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL EMILE M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Kevinjames W.  |  Overall Experience 
Rating:
2.0

The young man that worked with me was great his name was Isiah. On the other hand the young white guy who seemed like he was running the show was in a bad mood because they were busy and was very rude not only to me but everyone else.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Could use more pick ups available in the Flint area

DENNIS MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

helen B. 
Rating:
5.0

Customer did not leave a comment.

HUGH WESLEY I. 
Rating:
4.0

I'm grateful to have been informed of the options I had when I could no longer afford to pay my storage fees during the COVID Pandemic. Lower fees would've been nice but I understand it's a business and has to make a profit; so thank you.

Gwendolyn B.  |  Overall Experience 
Rating:
3.0

it was fine till i got woke up (i work midnights) to find out when i was returning the vehicle> the van was picked up at 1pm and returned at 2.30 pm the same day. Don't you people talk to each other?

KAREN DENISE T. 
Rating:
5.0

N-a

Candra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

LISA BETH-KAY B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Great service from everyone involved with the rental process. The equipment functioned very well and was easy to use. The prices was a good value. Thank you

ROBERT ALAN S. 
Rating:
5.0

Always a good crew here.

JEFFREY ROYCE C. 
Rating:
5.0

Customer did not leave a comment.

LISET M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD RAY B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROBERT A. 
Rating:
1.0

I asked for a one day rental at 9am and only kept the truck until 8pm but was charges for two days because they staff didn't process the return until the next morning.

WALTER DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

JASON CHRISTOPHE M. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
3.0

Customer did not leave a comment.

Krystal J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara Y.  |  First Impressions 
Rating:
5.0

The flint team you have on miller road go above and beyond they were very helpful during the stressful time of moving!

KANDEE LYNN S.  |  First Impressions 
Rating:
5.0

Great place. Staff excellent when not slammed. Great place overall.

JOSEPH ALAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENICE MAE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaunise D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONICA H.  |  First Impressions 
Rating:
3.0

Read in a few places it was 24/7 self storage but it’s only accessible between 7am and 10pm which really isn’t an inconvenience unless you’re trying to work through the night to move out on a deadline but it isn’t 24/7. Other than that, I’m pretty happy with it. I would recommend uhaul storage to anyone. For the climate controlled storage and the ease of access it’s well worth it.

Bryan E.  |  Online Move In 
Rating:
2.0

Truck didnt run good. Rpms where high the whole time. Mirror on passanger side is broke wasted hours and gas trying to see out the window so i didnt hit cars or trying to get over. I got jumped and had property stolen and my ribs broke so truck was needed extra days

KRYSTAL MAE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenisha b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Krystal P.  |  First Impressions 
Rating:
5.0

Without GOOD PERSONAL SERVICE, turn off the lights, drop the sign AND throw away the keys!!! FOR REAL!!! Competition is commerce but true **PERSONAL SERVICE** is the **MAKER or BREAKER** I will travel for good service, I will follow workers for good service!! And that's why MILLER RD is an actual joy to work with. What DAVID has in his CHARACTER can't be bought. DAVID has a very good BALANCED personality that includes a necessary blend of compassion, commitment and knowledge Actually, the WHOLE team was VERY good this time. Moving is STRESSFUL for MANY reasons and especially since COVID and the desperation it created in families. Please allow me to say..."WE NEVER KNOW THE SOLES IN WHICH ONE WALKS but WE CAN HELP WITH THEIR SOULS"....this is in all aspects of life especially when one's life has ended up in plastic bags going down the road in a WHITE & ORANGE TRUCK!!!!! PLEASE, I TRULY WANT TO BE CONTACTED PERSONALLY!! Sincerely, Teresa Shepp

TERESA ANN S.  |  First Impressions 
Rating:
5.0

No problem with the reservation or obtaining the storage unit. Good service. Clean facility.

Geneva H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA G.  |  First Impressions 
Rating:
4.0

Great job guys !

TIERRA W.  |  First Impressions 
Rating:
3.0

The two staff members available was kind and polite. Both were willing to help.

Venessa F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaden K.  |  Online Move In 
Rating:
5.0

the staff at this location is excellent.

RICHARD KENNETH A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DESTINY NYKRIA M.  |  First Impressions 
Rating:
5.0

Great customer service. Five stars.

Chanda P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Everything went well no issues at all. Thanks to the guys at the front desk for answering any questions I had.

ANDRE' T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine M.  |  First Impressions 
Rating:
5.0

Thus far, all interactions have been very positive. Thank you.

Genesse County M.  |  First Impressions 
Rating:
5.0

Dave was so helpful kind and caring! He made a difficult situation much easier!

marie a.  |  First Impressions 
No reviews have been submitted for this location.

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