Customer Reviews for U-Haul Moving & Storage of Florissant

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florissant

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David M. on

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DANIEL f. on

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ROBIN S. on

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SAMUEL d. on

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Kristen J. on

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Matthew F. on

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Vehicle maintenance was not well done, but I don't hold that against the location. It's very difficult to keep these vehicles in tip-top shape with untrained drivers behind the wheel. Specifically, my vehicle had a very poor alignment and significant transmission noise that I would not expect in a vehicle with under 110000 miles. Finally, will you please get rid of the Parking Brake siren? I recognize the fact that many people do not remember that their parking brake is on, and then proceed to attempt to pull away from a stop, but that thing is just obnoxious. Overall, an excellent experience with the staff, just an as-expected used vehicle with issues that need to be addressed. I will return to this location for any of my future moving needs. Thank you.

Therese D. on

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Candace H. on

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al s. on

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Too many emails verifying pickup and drop off locations. Seemed unnecessarily busy.

HUBERT H. on

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PAUL C. on

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Kristian J. on

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Sheonta C. on

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I didn't walk around the vehicle before leaving as I should have. I left pulled into an EMPTY driveway at noth houses and never left the vehicle unattended. When I brought the vehicle back I was informed that I had a fender bender. The vehicle was dirty where the damage was and it was high on the front of the truck. How can someone hit an attended vehicle with out me feeling, hearing, or seeing it? And the damage was deep it would have had an impact! I had insurance, but I'm very upset at the thought that this is going on my rental history.

Emma R. on

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The cargo area was clean. The inside of the cab was not very clean. Very dirty and gunk in the cup holders and around the council.

CHARLES H. on

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I have no complaints. The gentleman that helped was very pleasant and accommodating.

Sandra C. on

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More employees, less wait time

Lawaunda M. on

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Christopher W. on

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bruce b. on

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BRENDA M. on

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Job well done, thank you

JAMES A. on

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The truck was empty at pic up. What a inconvenience it was to fill up before I began moving.

Bridgett C. on

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For $14 you get half the coverage which in my opinion is a scam. Uhaul should only offer Safemove plus $29 which covers everything — plus you receive $1,000,000 in liability coverage for damage you cause to other vehicles or property if you are in an accident AND collision with an overhead object, including but not limited to overhangs, trees, overpasses, garages, and parking structures which is the majority of most accidents that occur.

Cherelle S. on

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More employees only one I had to wait while he helped the person in front of me.

Wilma R. on

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Donald M. on

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beverly joe a. on

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I do not like receiving my receipt in this manor - could not figure out how to print it. Either PDF or attachment in another format.

Latasha E. on

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Greg B. on

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Great experience. Nice staff. Excellent equipment.

Nicholas T. on

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The store didn't even open until 1020 am and I had scheduled a 10 am pickup.

Gennie G. on

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Used the online checkin which speeded up my time in the store. Short wait time at pick up and drop off! Both Andy and Eric were very professional and answered my questions. Will use them again and will recommend this store to others. Great job!!!

Renita M. on

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Rhonda C. on

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AMANA H. on

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GEORGE B. on

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curtis w. on

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BILLIE G. on

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Very pleased

Janet H. on

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david l. on

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MEGAN B. on

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BILLIE G. on

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All good

MICHAEL S. on

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Randy C. on

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Nancy D. on

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James R. on

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SHERRY A. on

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rich t. on

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Panel Vans are a great edition to your fleet. Additional it would be nice to have a local unlimited mileage rate as well.

MATTHIAS A. on

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Customer service hotline is horrible.

ROBERT B. on

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VAN was new and clean. Also, today was about 15 degrees outside and they even preheated the van for us. We felt that was above and beyond excellent customer service. Florissant, MO was by far the best UHAUL experience yet.

cynthia d. on

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VIVIAN B. on

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I reserved online but when I made it to the uhaul to pick up the reserved truck, it only took 15mins and I was on my way!

ANTOINE W. on

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Karen W. on

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ALVIN G. on

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I was in and out in a timely manner I will use this location again great customer service

Victoria C. on

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JASON L. on

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Doing a job!

Decarlos H. on

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JANIE T. on

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Keep up the good work

BILLE a. on

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NICKI A. on

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Friendly/helpful staff :-)

ABEL V. on

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brandy j. on

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Appears Andy was the only person working and he did a great job. He was both polite and friendly.

Marilyn C. on

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Friendly and accommodating staff.

DAVID b. on

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everything was easier than i thuohgt it would be....thanks again

Joseph W. on

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Tamika E. on

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VALERIE A. on

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Sharron M. on

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LARRY S. on

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Nothing at this time.

John L. on

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LaKenya C. on

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Great customer service

deborah b. on

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THOMAS H. on

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The final cost was more than I expected.

william p. on

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The reservation process, the call-ahead followup, and the truck were all excellent.

steve l. on

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All employees were very helpful and professional

Tara C. on

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Very friendly, was in and out in under 5 minutes at pick up and drop off.

carl g. on

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Sheila T. on

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Andy was great

Blair A. on

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The Florissant location has been fantastic. We moved in May from Colorado and returned 2 trucks there. We had a local rental the week before this move and they handled that nicely. They were on top of this rental and had us ready to go. They do nice work.

Larry J. on

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NONE at time

Gary B. on

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U-Haul team was very friendly and helpful. I received immediate service and the U-Haul team presented rental options for me, after I described the purpose of my truck rental. The Florissant location looked clean and well-organized. Overall, I had a very good experience!

Erika H. on

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Professional,friendly,and easy.Thanks

BETHANY C. on

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JEFFREY D. on

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Very friendly, and professional service.

KENISHA B. on

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This company over charge me took three different payments out of my over drafted my account twice. Never credited me the difference back. Terrible horrible experience reporting to the BBB

debra o. on

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Good customer service Thank you

carol p. on

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SHAWN P. on

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great service

RALPH W. on

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When we went to hook up the car carrier to the truck the lights didn't work and I think his name way Joey was a great help, here stayed way past closing time to remedy the situation. I've used u haul in the past but never delt with a problem like this before and hopefully never will again but if I do I hope I find another employee as dedicated as this young man was.

KEITH J. on

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erma j p. on

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The Truck was Clean, but It drove like a 'Stick Shift', as opposed to an Automatic?! It Barely reached the Speed Limit, which 'SLOWED' everything down! This not only affected the amount of time it took to get to and from my destination, but possibly affected a number of other things that I was charged for!

DEBRA K. on

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Curly H. on

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Timothy P. on

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Kimberly S. on

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Great customer service. I really like the ability to reseve equipment on line.

GARY B. on

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THERESA B. on

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Lawrence F. on

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Great job I will be coming back

matt m. on

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ANTHONY N. on

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make sure you check the dates for holidays. I cleaned a property and the place I dumped was closed for Veteran's Day. I waited until the next day.

FREDERICK G. on

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There really isn't anything that would need improvement. The gentleman who provided service, Joe (?, sorry I'm bad with names) was professional, courteous, and provided an excellent suggestion when we mentioned what we were going to be hauling. The van was immaculate and well maintained. Checkout was prompt, and check in was fast and painless. I've rented many vehicles over the years, and this transaction rates at the very top. Would and will highly recommend this location to anyone I know who needs to rent a hauler. Good job !

PAMELA C. on

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Your doing a great job already

fred s. on

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John K. on

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Truck had 1/4 tank of gas. Since customers need to return trucks with the equivalent amount, it would make sense and be a better experience if they started with a full tank.

Angela F. on

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I have always enjoyed coming to your store. As of now, you don't need to improve on anything. Everybody is doing a great job. I appreciate having you in my community. The workers are always on time, professional, and nice. Thank you

Christopher D. on

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IRENE M. on

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samual p. on

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If you drive only 11 miles and the needle doesn't move you shouldn't have to pay for gas.

MATTHEW R. on

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thea s. on

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Vince L. on

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Good

TERRY E. on

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Robert B. on

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candice t. on

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Christopher S. on

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CHARLES E. on

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erica s. on

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Have better customer service... The guy I spoke with the first time I called was very rude and lied about being able to pull up my info... Had me needing to call back for unnecessary reasons... Then 30mins later after calling back, and got a very nice girl that was able to look it all up and didn't need the info that the guy said I needed...

john r. on

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Treva W. on

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SHANNON R on

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Maybe should let future storage holders know not to use cardboard boxes because they could be destroyed by condensation from being so close to the outside.

TOVAH S on

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Due to the awesome service, the inconvenience of not having the Uhaul lock removed is not as upsetting. A huge inconvenience but people make mistakes.

Karen S on

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services and staff were all on schedule and professional...am now awaiting arrival of the U-Box at my destination

LASHA D on

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Quick and easy service, only 1 issue the year and a half that I rented the U-Box, which was resolved.

RAY F on

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everything was fine.

Cynthia B on

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Everything went wonderful. It was quick and easy and our items fit perfectly in the U-Box.

TIFFANI D on

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The manager Andy Andrew was the best, he was helpful, he was friendly and his staff was also, he needs a raise and promotion. God bless you Andy and crew!

ROBBIN B on

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The manager and staff were knowledgeable, friendly, kind and helpful. They`ve made this transition a smooth one. Thank you!

FELICIA J on

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Great customer service

TWILA F on

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Shana and Angie were great. They took the time needed to provide information and were very patient and understanding with our requests!

TAUNIA T on

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Mr. Keith White was very professional and helpful.

MARY W on

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The staff was very helpful in knowing what I needed and making accommodations for me.

CUSANDRA J on

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My experience with customer service was excellent.

SHANNON R on

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everyone I talked to was helpful