The gate to the storage unit does not close. Security in a new area is important and not feeling that your stuff is secure is not a good feeling. Also the gentlemen that helped me did not know what he was doing so it took over an hour to secure my 30-day free storage unit which I was entitle to because of a 1-way trailer rental. However I was charged for a 2nd month and have yet to be reimbursed even though I was told the 2nd month would be reimbursed when I closed my unit. That is done, where is my reimbursement?JAMES C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Forestville Rd
District Heights, MD 20747
(next to Washington Gas)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 10/22/2021 - 12/31/2021: 9:00 am - 3:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sharonda R. | Overall Experience
Customer did not leave a comment.Norita M. | Overall Experience
Outstanding customer service. ThanksFelecia J. | First Impressions
Customer did not leave a comment.Deshundra H.
Customer did not leave a comment.ALEXISODELL H.
The receipt is unreadable is too small printTOMMY S.
Facility gate was not working and allows access to anyone at anytime. A large majority of latches were broke and I don’t have a good feeling that my items won’t be stolenJAMES C. | First Impressions
Customer did not leave a comment.john t. | Overall Experience
Customer did not leave a comment.LISA B.
Very satisfied. The team member who assisted me in the store was fast, friendly, and efficient. Thank you!JEFFREY F.
The units are clean and there is plenty of space in between rows for vehicles going in both directions.Nzingha U. | First Impressions
Customer did not leave a comment.Pamela C. | Overall Experience
Customer did not leave a comment.Emani B.
Customer did not leave a comment.Tijuana M. | Overall Experience
Staff & manager at this location were great.Maurice L. | Overall Experience
Customer did not leave a comment.Brandi G. | Overall Experience
Customer did not leave a comment.ANDRES C.
Customer did not leave a comment.gail J.
The vehicle was clean and I was in and out with serviceBERNARD M.
Customer did not leave a comment.William H. | Overall Experience
Customer did not leave a comment.KATIE R. | Overall Experience
The only issue I encountered was within the app itself. Fortunately the employees there helped me resolve the issue.Kevin H.
Nothing everything was Great. Great service. Great communication. Courteous. Respectful and she caredESTHER D.
The truck is in poor driving condition. Definitely in need of service and shouldn't be hard to operate because of lack of maintenance. It wasn't clean there was trash inside of the truck so this lets me know it was NOT SANITIZED or cleaned.Leone W.
Very nice peoplePeter G.
Customer did not leave a comment.MARIA E.
Very friendly and helpfulYvonne C.
Customer did not leave a comment.WILLIAM T. | Overall Experience
Customer did not leave a comment.MARNAE T.
Better customer service and communication.RACHELLECECLIA M.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.TYRONE C.
Need better customer service, more staff, organization, and management! Gave wrong truck with wrong mileage, and gas range, one person working there, long wait, unresolved issues that person had to actually write down information for manager. Payment was not made while I was there. I had to receive a call from office after I left for my to receive the total amount to be withdrawn from my cc from their screw ups! Really bad customer service and parking lot was congested and took a while to enter and exit. There was no other worker on site, but the lady in the office who was incompetent with a lack of authority or help!ALEXANDER B.
Customer did not leave a comment.lauren a. | First Impressions
Your price is right and your staff is very friendly. Will be using you again soon. Thank you for being my choice to rent a uhaulTHOMAS N.
Happy with you allTHOMAS B.
Continue to keep up and provide the excellent customer service that I was given by Robin.STEVE T.
Customer did not leave a comment.LISA C.
Customer did not leave a comment.BRIAN T.
Customer did not leave a comment.PAULA A.
WITH LARGE ITEMS IT WAS DIFFACULT 2ENTER OR EXIT BECAUSE AT DOUBLE DOORS ONE OF DOORS WAS NOT IN USE....SCREWED CLOSEDAntjuan P. | Overall Experience
Customer did not leave a comment.CINDY C.
responsive and fair was how i WAS TREATEDDONALD A.
Customer did not leave a comment.CATINA Y.
Customer did not leave a comment.Robert A.
Keep the professionalism up miss Robyn was very professional and on taskRHONDA M.
Very impressed with the set up. Clean and neat. Service prompt.Abiola A.
Customer did not leave a comment.Deneen L. | Overall Experience
Your associates are good and well experienced.EMEKA O.
Customer did not leave a comment.Pamela C. | First Impressions
Love the GM. She’s so sweet and kind.Jazmen M. | First Impressions
Customer did not leave a comment.MENA M.
Customer did not leave a comment.FERNANDO C.
Uhaul App not working. It wouldn't allow me to upload a photo of the fuel level and odometer. Otherwise no issuesLOUIS J.
Customer did not leave a comment.JAMES H.
Maya was very helpfulCHRISTOPHER J.
The service was excellent from start to finish!Robert W.
Great customer serviceDeneen L.
Customer did not leave a comment.LEKEISHA M.
Customer did not leave a comment.STARTISHAMONIQUE B.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.Tonia M.
Nothing every thing was easyAdrienne K.
Customer did not leave a comment.STARTISHAMONIQUE B.
Customer did not leave a comment.Isaac B. | First Impressions
Customer did not leave a comment.ISAAC B.
Customer did not leave a comment.Thelma M. | First Impressions
Customer did not leave a comment.TORREY M.
I will never go to another uhaul this is my uhaul for life.Shirley K.
Customer did not leave a comment.VICTOR Q.
Customer did not leave a comment.Erika F. | First Impressions
Customer did not leave a comment.Darlene P.
Customer did not leave a comment.Jamal D.
Customer did not leave a comment.WENDELL G.
Customer did not leave a comment.KEEVA M.
Customer did not leave a comment.JOYCE E. | First Impressions
Customer did not leave a comment.Terry A. | Overall Experience
AC wasn't working properly.ROBERT A.
Very, very tight driving a 26’ truck and pulling an auto transport through the property. Staff was very helpful when I asked for two trucks to be moved in order to facilitate leaving the property.ROBERT W. | First Impressions
Customer did not leave a comment.MAYBELLE D.
The added a lock to my account because they said I got one! Really when? How do yiu just add things without authority? This is my purse NOT YOURS! I hated the trucks in front of my unit. No discount for me keep asking you to move it out of my way. Adding chores to my day!LEATRICE D. | Overall Experience
Customer did not leave a comment.Alonzo G. | First Impressions
The vehicle return policy should be thoroughly explained and the need to be at the rental location at the time of return and that photos will need to be taken of the fuel hand and the mileage before putting the keys in the key slot.ROBBIN P.
This location is by far the I have encountered. They are always pleasant.KIMBERLEY T.
Very courteous staff.LORETTA W.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.ERNESTORAFAEL N.
Customer did not leave a comment.ARNELL P.
Very good service thanksHENRY A. | Overall Experience
Customer did not leave a comment.Chiffon H.
Customer did not leave a comment.Sandrea B. | First Impressions
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.MARCUS R.
Customer did not leave a comment.Linda K. | First Impressions
Customer did not leave a comment.LEAUTRY D.
These folks work hard to provide the support needed for you to get your work done quickly with the right equipment. Check-in and check-out is fast and accurate. I like these people.SAMUEL Y.
Customer did not leave a comment.MARCIA K.
Customer did not leave a comment.DATRICE F.
When we first tried to change rooms, we were given a smaller unit instead of the larger one we requested. We finally got that straight and Robin, the manager, compensated us accordingly. Lights were often not lit. Many times there was only one person working and they weren’t always in the office because they had to lock it to go assist another customer. When we called to ask questions we were often not helped until Robin could be reached. It seems like others do not have the same knowledge or access. Although she too had to contact Robin first, Maya was helpful in getting us closed out after we spoke to another employee who was less than helpful. All in all, of experience was fair.Pamela S. | Overall Experience
Customer did not leave a comment.CARLTON B.
I asked for smaller unit over year and never could get one and i no one came up, my thought was they came up and was giving to someone else. I was suspoe to be on list but never got a smaller unit. Wasn't happy abouy that.Catherine R. | Overall Experience
Customer did not leave a comment.Alexis H.
Customer did not leave a comment.SANDRA B.
The were times when u-haul mistakes cost us more. It never was corrected. That was very nice distrusting of them.CONSTANCE V. | Overall Experience
Customer did not leave a comment.JEUNESSE S.
I always have a great experience at this location the representatives take good care of there clients that's why I only go to this locationGARY W.
Customer did not leave a comment.GLENN H.
Absolutely fantastic customer service! Truly!LARRYDARNELL H.
Customer did not leave a comment.Vikki E. | Overall Experience
Great service and great peopleJames L.
Customer did not leave a comment.MICHELLE C.
Excellent Rapport and very accommodating! They are a asset to your company.VAN C.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.JACQUELINE M.
Customer did not leave a comment.TWAIN B.
Staff was awesome, courteous and professional. A truly great experience.LEONA D.
Mileage rate lolCHESTER L.
Very professional and helpful staff. I would definitely use your company again. Thanks so much.Lajarey M.
Customer did not leave a comment.Lynette G.
This is my 2nd time using this location, always excellent customer service and clean vehicles.DIANA P.
The charges for 4hours was too Extreme!! I don't think I will ever rent a uhaul again!!! Disappointed ðŸ˜ž Customer ðŸ‘ðŸ‘ðŸ‘LINDA T.
Customer did not leave a comment.PATRICIA B.
Nothing keep doing what you are doingAMANDA H.
Customer did not leave a comment.RYAN B.
The process was easy and customer service was excellent. This will be my location and will recommend to my friends.DORI I.
Great and fast service, really nice customer serviceWilliam R.
Customer did not leave a comment.FNU A.
Customer did not leave a comment.Vondale D.
The staff was very professional.Diane H. | Overall Experience
Policies should be better explained. I was asked when i would be returning the truck and responded 10 am the next morning. Got called at 6 am because the truck was needed by 7. Why ask me and then don't lusten.PATRICIA A.
Just more trucks to go at different locations thanks to the gentleman working hard to get me a truck I would've been lost he was wonderful and kind the trip was easy with u haul a friend for life thanks ðŸŒºðŸŒ¸ðŸŒ¼RASHEEDAH A.
Customer did not leave a comment.JANAY H. | First Impressions
Customer did not leave a comment.Letia V. | First Impressions
Customer did not leave a comment.NIAMKE A. | First Impressions
Customer did not leave a comment.JAMES R. | First Impressions
I received excellent service no complaints at all!!!Raymond H. | First Impressions
The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!NATASHA S. | First Impressions
James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.DONTAINE C. | First Impressions
Customer did not leave a comment.Khaleeqa T. | First Impressions
The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.robert m. | First Impressions
Customer did not leave a comment.Angelina M. | First Impressions
Very professional Smooth processanthony y. | First Impressions