Location was very busy poorly staff and the guy who was wearing a name tag was very rude poor customer service for sure !
Keriesha DCustomer Reviews for U-Haul Moving & Storage of Fredericksburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
New agent needed more supervision
joel PThe transaction was very easy. The crew members were very pleasant. The truck was very clean.
Angela MStaff efficient, used app reservation and was in and out in 5 mins. Van was very good. Like the way they mark past dents so there's no problems with checkin.
Pat KNo suggestions on improvements. I was extremely impressed with the courtesy and professionalism of the staff. From the time I picked up my rental trailer and when I did the return, the staff was helpful beyond what you would normally find at a customer service operated location.
Mary LGreat staff - very helpful and kind
EDWARD ANothing. Quick pickup and return and courteous employees.
Dennis CNothing…I was very impressed with the individual doing the install.
Glenn MThere was a delay picking up equipment due to a computer system issue, but the staff worked through it as quickly as I believe they could.
Lewis CStorage facility was clean with easy acess.
Raymond H | First ImpressionsNothing. The service is a one certified.
HUBERT PShe was very helpful and professional and provided good customer service
Concepcion pI think all was good, very quick set up and check in.
Art MThanks!
katha p | First ImpressionsGreat customer service, staff was nice went above and beyond.
Kevin M | First ImpressionsI was given the wrong information and was being charged way more than intended. For all that I could.have returned the truck at the Richmond location like originally planned. You all charged me almost double of what was discussed so no I DO NOT RECOMMEND UHAUL!!
Sheronda BUhaul it self sucks. Was supposed to pick up in Caroline was told last minute to go to Spotsy get to Spotsy and am told I have to go to fburg. Meanwhile the movers are at ny house
Kristin LStrong cigarette smell in the 10' truck I rented. Everything went great but it was a very strong smell. Other than that, no complaints! Good customer service.
Jada SPersonnel were rude and unhelpful when returning equipment. No clear directions on where to park 20ft truck. Lot person wanted me to turn around somehow and park on the road? Heard from other friends that this is the location that everyone typically avoids if possible. I understand why.
JOSHUA SOutstanding crew. Best Uhaul location I have used in 30 years.
Wayne GGreat staff, oth at the counter when renting as well as the young man who assisted in my return of the truck.
major gprofessional Job
tony sWhen we arrived to get our truck, it was cold and rainy and of course the truck that we were to get was way back in the backyard of the location and took a while for them to get out. My recommendation for approval on this would be to have the trucks that you know are reserved lined up to come accordingly - even bring them to the Front parking lot on a time rotation if necessary. We are paying U-Haul to rent their vehicles, we shouldn't have to go and try to hunt them down amongst all the other trucks that are being rented out on any given day. Also, we were going to use the U-Haul app and to return the vehicle because it would have been after they closed and the app didn't work for us. We ended up having to call the 800 number and she helped us with the return procedure.
Teri EService is ok for now
laminacu dOther than being located in a slightly difficult to find area, the transaction went well
Deborah GJake was extremely helpful and went above and beyond. I would highly recommend this location when getting a new hitch installed.
Drew MI have been renting from this location for 20 years and have had a great experience every time. Thank you for the continued EXCEPTIONAL SERVICE!!!!
Kenneth MEasy to return. The employee was knowledgeable, courteous, and timely.
katherine BPoor customer service
Isaac aGreat experience
James JI have been a long time loyal customer of this location, but the poor customer service I received on Sunday 3/17/24 made me decide to never comeback. The caucasian female that was working in the morning was terribly rude and aggressive. I returned the truck but did not get a receipt. 1 hour later my husband called and spoke with a nice male employee. The employee figured out that the woman never checked in the truck. He was able to close the transaction and sent us an email receipt. I knew by the way she treated me that she would do something damaging to my account. I urged my husband to call after an hour of not getting my email receipt. I have called several times and this woman put me on hold for a long time never picking up to help. I have place a review on yelp and will never comeback or refer anyone.
Emma CIt took me 45 minutes to gets the equipment, one person working by himself dispatching and going to the back to connect my trailer Really,
Alexis MI received a text one day prior that I couldn’t park on the property. After speaking to three people I was told I could. Received a text day of rental that the type of vehicle I reserved had changed. Received email on day of rental that said my reservation was changed to electronic. I ended up going into the location and was able to pick it up that way. I had pre-paid and was told they couldn’t honor that price because they had a price increase a few days ago. I was also told that the vehicle was filled to a certain mark, it was not. Take photos before you leave the lot of miles and gauge marker. I will never return to this location again. The entire experience was a mess.
Sarah RThw price is beyond outrageous, owner operators barley get paid 1.28 a mile to haul loads in their tractor and here i had to pay yall more than that to do it myself
Bradley CThe truck was awful. The front windshield was cracked. The AC did not work. There was no inside lights on the dash and I fully expected it to break down on the road.
Jessica AVery professional Hitch and 7 pin electric install, Thanks!!!!
Michael BPositive-Store associate and receiving associate were very helpful. Negative-The web reservation system does not complete the process. I went to the location hoping to pick up the vehicle. Required an associate to process.
Brian BThe staff were very friendly and efficient, great experience overall!
Aaron SI parked at the drop off location entered the store and asked the employee behind the counter, (white woman, short, blonde, hair) what I needed to do to drop off a trailer. She told me I needed to enter the return line and wait to be greeted by an employee. She was extremely rude, and as I turned around to look for the return line, she was shaking her head at me. I was then greeted by a young guy who was very helpful and polite at the return line. Wish I could say the same about my initial Contact at this location.
Phillip HThe staff was very polite and helpful
Anthony KGreat customer experience. Agents very helpful, and processing and pickup seamless. Bravo.
Daniel CEverything and everyone was friendly and efficient
Amy GThe ignition key was super hard to turn. I had to jiggle it each time i needed to start the truck. The driver's seat was non adjustable. Otherwise, all was good.
Larry RI’m terrible with names. I want to say Sky (but of a different spelling); was fantastic and had me on my way in no time!
William LThe staff was very knowledgeable and flexible with my pick up day and time. I had a great experience at an affordable rate.
Brandon BWe are always happy coming here. The pricing is always fair. whether it's for supplies or services. The only improvement for this location would be more parking.
Allison WStart to finish, this was one of the smoothest customer experiences of my life. The staff were friendly, helpful, and efficient. I got checked in immediately, had folks guide me to the trailer, they hooked it up for me, and I was away in no time. Once I was done, it was the same in reverse - quick check of the equipment, back to the lot, and I didn't even have to get out of my vehicle while the trailer was unhooked and I was on my way. Thanks for the hard work and job well done!
WALKERSNEDDON PGreat customer service! Employees worked together to solve a problem!
ANDREW GEquipment was in excellent shape, the customer service was excellent and the bathroom was very clean.
Robert KThe truck was in not great shape. Hard to shift gears, very difficult to accelerate and get up any inclines. I make some allowances for the fact that is is a big truck but this is the worst U Haul experience I have ever had. I was charged for a dolly that I did not use and that I was told would be removed from my charges. The data said the truck had a half tank of gas when I started. It defintely did not.
Debra SI rented an AO trailer 5x8 and picked up at 830 and dropped off around 1230. Got a call around 345 asking where there trailer was. I told them I returned it. The caller said okay we will look into it. They didn't apologize for interrupting my evening and we very demanding. Not a very warm and fuzzy feeling from this day starting from the beginning sales person to the last caller. The return check back person was great though.
Sam SWould have preferred a drop-off location closer to my home.
Linda SI will definitely return to this facility if storage needs arise again. Thank you very much for your excellent service.
violet g | Overall ExperiencePrice of a storage unit is extremely too high other than that is perfect
David B | First ImpressionsHeather is 5 Star, first class.
ANDREW F | First ImpressionsAll of the staff was always friendly and helpful. The process of moving and storing our belongings was seamless and stress-free. Thank you for a great experience!
Shawn P | Overall ExperienceThe storage unit had an infestation of moths. So the manager moved us to another unit and it also had an infestation of moth s. Restore clothes in there so we had to move to another facility. The staff was very kind tried to help the unit would have worked except for dealing with the moths.
kevin a | Overall ExperienceAlways helpful and polite and my stuff was safe and sound thanks WTHall
william h | Overall ExperienceThank you so much to the lovely staff!! You all get 5 stars!!
Tamme H | Overall ExperienceThe facility on Plank Road in Fredericksburg, Virginia is wonderful. The staff there is friendly, very knowledgeable and pleasant to work with. I recently had to move into a larger unit and they made the whole process so easy. The facility itself is spotless and I actually enjoy going there to manage my things in storage. I have recommended this place to all my family and friends. A superb organization! Thank you.
KARI E | Overall ExperienceKeep doing what your doing.
mark w | First ImpressionsWell maintained
Teria A | Overall ExperienceMy only complaint is I think most of the time the loading dock for the storage facility is used as overflow parking. I find it harder and harder to find a spot when I load or unload my storage space.
steven k | Overall ExperienceIf I had to do again, I would rent again with U-Haul and be smarter. The service, facility, and hours met my needs. What I didn’t like was, I moved out my unit 3 weeks before my next payment was due, and I didn’t receive a refund for those three weeks. In essence, someone else could move in the next day and pay for the month making that the unit has been paid for twice. I wasn’t happy about that one bit. I felt like I had been taken advantage of. I called the next day, and the unit had been rented out. Although I live out of state, I never missed a payment. Right is right, and wrong is wrong! This was wrong! I could understand if they weren’t able to rent out the unit for 3 weeks, but here…they rented it out the NEXT DAY. Double money for the company’s pocket, or the manager’s pocket; certainly not my pocket.
kay b | Overall ExperienceCustomer service @ the after hours phone number never answered or were helpful
tom D | Overall ExperienceThis storage facility and it's staff are phenomenal. They care about their customers and making the place safe and clean. Heather is fantastic Manager and leader of her team.
Tara J | Overall Experiencepeace that say it all.peace
MAURICE P | First ImpressionsThis is my 2nd time having to use this facility. Everything was perfect! Always clean and excellent customer service.
TRINA b | Overall ExperienceMs. Heather Ratliff, the Manager at the 2411 Plank Road, Fredericksburg, VA location, went above and beyond the call of duty to kindly resolve a miscommunication matter. She was extremely nice; patient and accommodating. Ms. Ratliff deserves a raise for doing an exceptional job as a manager, making sure customers like me receive proper customer service assistance. Thanks so much for allowing customer feedback!
Sheila L | Overall ExperienceKeep up the good work
Cynthia T | First ImpressionsThe facility is good and clean…
Jeremiah O | Overall ExperienceNeed more customer parking, or make it more clearly known where there is extra parking.
David M | Overall ExperienceFirst time I ever rented storage at U-Haul. Great experience. 1 month. Staff and online check in made everything easy. The on site carts and large elevator helped make loading/unloading quick and easy. If I ever need a storage locker again I will definitely use U-Haul.
michael h | Overall ExperienceHeather and her staff are all very professional and friendly. They are a great group and I highly recommend using this specific location for all of your storage and moving needs!
Joseph S | Overall ExperienceStaff is always pleasant and friendly and helpful. David
David B | Overall ExperienceEverything at this plank road location U-Haul facility is very professional and friendly. A staff and everyone involved with my move has gone well above and beyond what was promised and I am so forever grateful to all of them. They took a difficult situation and turned it into an absolute miracle! Do not hesitate to work with any of the staff members and explain what you need and they will work with you. I am so glad that I found them when I moved from Richmond to Fredericksburg. That will be forever grateful to them for their kindness and hospitality and willingness to make a tough situation turn out to be a miracle! Thank you so much from the very bottom of my heart!
Joseph S | Overall ExperienceEvery one of the staff members is kind, friendly and helpful. I would highly recommend this location on plank road if you plan to rent a truck and or store your belongings in one of their many different sized lockers. This location is absolutely wonderful and has been time beyond what words can express in helping me find a solution! Thank you, thank you, thank you!!
Joseph S | First ImpressionsThe young lady that helped me was very thoughtful and she made sure I was happy with the storage unit. I had gotten the 5x5 online and it was like a closet. I was never going to fit even a quarter of my things in there. Then I got the 5x10 , Wow! It was 5 ft deep and 10 ft high. Again, not going to fit my things in there. And who stacks stuff that high? So she helped me get a 10x10 and that did the trick! I'm so glad she had the patience and took the time to help me find it. Customer service is not lost with her. Great service!
Marlena F | First ImpressionsI adore the way I have been treated by the older staff members under Jenna. Heather is also a part of that regime. The older staff members are also polite , helpful, friendly, and courteous. I have tried to stay out of trouble by always making my payments on time. The lesson is in life that each one teaches one. Treat your clients the way you would like them to respect your Business. The key is the relationship and words can harm you . Stay focus with a positive energy and everything will be alright.
TERESA R | First ImpressionsGreat move in
ROBIN W | First ImpressionsIt was great hours because we had to find somewhere on Thanksgiving Day and most people are with there family. We really appreciate the hours and availability..
Tieara B | First ImpressionsThe facility was conveniently located as well.
LILLIAN L | Overall ExperienceGood service
Homer G | First ImpressionsSara was very helpful and was able to answer all of my questions
Troy E | First ImpressionsI never use anyone else for my needs, used for several years and been great every time.
Tammy B | Overall ExperienceThe staff were amazingly helpful and guide me through the rental process. The young man who did my return even called to return earbuds I left in the van. Customer service was great.
Dexter C | First ImpressionsThe facilities were great in regards to access, cleanliness and hours. The administration part was an issue. (1) I was unable to obtain various receipts, according to the clerks " i don't know why it did not print." (2) The web site did not let me complete service request, end up having to call 1800 #. I would use UHaul again. Great prices.
JESSIEDIANNE H | Overall ExperienceI have had a smaller unit for a few years now since I relocated to this area. Needed a larger unit. Have always found the facilities so well maintained and the staff willing to assist or direct to someone who can help. Most importantly, I feel safe when I'm at the unit and that there is adequate security and monitorin. Have recommended this facility to several people taking a look or checking in. Thank you for exceptional service always! Alvina
Alvina T | First ImpressionsThe staff was wonderful but especially Carmela Manuel. She’s an angel. Your team is awesome!!!
NILDA V | First ImpressionsMy only concern is all of the 10x10x8 unit are up a flight of stairs. There is no elevator for carry up heavy items.
Jamise D | Overall ExperienceI Love everything except billing was put on the wrong date but other than that it’s was Great experience
LISAMAUREEN Y | Overall ExperienceCarmella and Sara made a stressful move a bit better because of their pleasant dispositions and patient demeanor
Crystal C | Overall ExperienceThings got a little messed up but they fixed it a got me straight in a hurry!
Ron B | First ImpressionsWe had a fine experience. Thank you. If we ever need storage again, we will return. Most importantly your prices were pretty good, and you didn't hike the prices up every month or so claiming it's the city taxes like the people next to your facility did.
Craig V | Overall ExperienceThanks for keeping a safe, secure, clean, well maintained facility with a courteous and helpful staff.
CONSTANCE L | Overall ExperienceFacolity was clean and convenient. We appreciate having the dollies at our disposal to load and unload. There is an area where one can leave unvwanted items to be donated to Charitable organizations. We had an issue at the beginning when returned UHaul vehicles blocked our exit. The management remediated the problem with better signage, so drivers knew where to park the trucks without blocking people using the storage area.
colette h | Overall ExperienceMade a reservation on March 7 by phone and later confirmed by Jennie’s who I was told later she was now president of the new region. Went to reserve a truck and pay rental fee for the reserved unit. There was not a reservation to my chagrin. I spoke with two associates and Heather said they were full for the March 27 or other end of March. She sId they it might old. Up but they would definitely would find a 10 x 10 x 12’ unit and call me to confirm. Heather promised to get back the same dY. I called later that day and was told that someone was working on it. Received. Call later that evening confirming g that I had confirmation. Original move date was March 28 but movers called dY before with a s heduking problem. I phoned UHaul to. Notify that the move would be 1 day later and reconfirmed so that the date and unit would be available. On March 29 I got the truck which took much longer than reasonable since I had a confirmation.which two people 30 minutes to locate. I then said I wanted to pay for the unit and get the location and purchase a lock. I was told no that wasn’t the way to do it and I needed to wait until we came back to move in. I assumed we would be that 6 pm. When we returned at 4 pm I was told they didn’t not have a reservation for me and they spent 30 minutes “looking at a monitor”. Total insanity or a game that was being played staring yes you have a reservation and then give it to the first person that shows up. I would have gladly paid for the unit on the first reservation but I was total no not necessary. I am still very angry that the movers had to stuff my furniture into 2 5x5units which were wholly inadequate. Some items are to be sold and were in pristine condition as were a couple of antiques. My bus x and I were left with 10 boxes which we had to go to another storage rental and we had to pl ace them ours elves since movers had a schedule. To rectify this situation I want UHaul to either find a climate contolled u I’m the size requested or larger. And the charge remIn the sMe amount as was originally quoted and with me supervising move my items from units 1602-18. I would like a reply by Wed April 6.
Sandra P | First ImpressionsEveryone was nice and very helpful if I had any issues the staff would be helpful and get right on it. And Heather is awesome she went above and beyond to make sure my service with uhual was great with any issues thank you all !
Shaveena H | Overall ExperienceInitially I had a problem with the customer service the morning I was getting my rental. There were not enough employees available for the amount of people that were standing in line. If you are on a schedule oh, they would surely throw you off. The wait was definitely too long.
Martha B | First ImpressionsMisinformed by Sales Representative who demonstrated a no challenge attitude. Extremely unprofessional. Unit size misrepresented. Would and do not recommend this facility.
Michael G | First ImpressionsVery friendly staff...clean storage units! Reasonable prices....overall great experience...no complaints!
Tracey T | Overall ExperienceThx
Joseph A | Overall ExperienceLove the staff here been here almost 7 months. I couldn't afford it anymore.
Jennifer R | Overall ExperienceYou don't ask if u need a lock you just add a lock in my bill and I had 2 locks. And I keep getting notification that my bill is late and it get frustrating so I moved out.
Normeeka J | Overall ExperienceClean, easy and very friendly and pleasant staff.
Jay B | Overall ExperienceRates way to high compared to other facilities in the area. Been a customer for years and rates got higher every year. The facility would be better if prices were competitive to other facilities
Thai P | Overall ExperienceVery helpful staff.
PAUL O | Overall ExperienceI love your company especially the one I used. I had a storage unit there and also returned a truck there and rented another one. Your staff at the facility are very friendly and professional. Also the people I returned and rented the trucks from were very professional and friendly. I would recommend your company to all my friends and I want to let you know you have a customer for life. Thank you for making my move painless and stress free.
John O | Overall ExperienceMy experience with the employees at U-Haul in Fredericksburg we’re absolutely friendly professional and helpful I will recommend them to anyone the best customer service I have ever had at a U-Haul one particular person that really stood out his name was Kevin absolutely wonderful it was to others I do not remember the names it was a lady and it was another young man I don’t know the names but wonderful but Kevin my favorite thanks for everything I appreciate it And God bless each and everyone of you
JOSETTEELIOUSE G | Overall ExperienceThere was no lock left in my unit when I opened it to put on the outside to lock my belongings inside. From what I was told I was supposed to have one inside the unit soon as I opened the door.
BILLIE G | First ImpressionsExcellent staff! Always polite, professional and friendly. Tyler made my day joking with Jeannie.
STEPHANIELAVETTE W | First ImpressionsVery clean, friendly and professional service
Frances M | Overall ExperienceI Love jeannie she really lady she makes sure she get a truck or whatever u need I wouldn’t go anywhere else heather was great to my new move
LISAMAUREEN Y | First ImpressionsHad to wait about 10 minutes to get helped. Would be nice to have more staff taking care of customers. Other than that it was good
Frank K | First ImpressionsThey staff gave beyond exceptional service. They were absolutely true professional. I would recommend them to everyone that need storage.
SYLVIA P | First ImpressionsAll the employees I spoke with were very courteous and very helpful.
KATHLEEN W | First ImpressionsGreat Facility!!!
debbie s | Overall ExperienceProfessional and customer service impeccable
Frances M | First ImpressionsAlways a great staff that makes you feel like family. Everyone is helpful and smiling.
David B | First ImpressionsI had a excellent experience with the service and staff.
Brenda S | Overall ExperienceNice friendly staff ..very helpful..nice and clean..lots of carts and mattress carts to help with your off loading of your things! Overall nice experience!
Tracey T | First ImpressionsThe ladies at the desk were wonderful!
Christy M | First ImpressionsThank you. Appreciate y'all. There are others but I like uhaul
Donna C | Overall ExperienceThe only drawback to my storage experience was that I had an item stolen well transiting items from the dock to my individual storage unit.
Salvatore I | Overall ExperienceThe truck drove great and the storage place is great to. Your staff were very helpful with everything.
John O | First ImpressionsWonderful workers! Very clean!
Cara S | First ImpressionsMy unit leaked, so all of my "valued" items are totally destroyed, unusable, or non-salvageable. For example a complete set of Agatha Christie novels, hard padded volumes lost, as well as many other book collections. Much lost at a cost in excess of $230.00 per month seems to get a much less than favorable review. To make matters worse, I was told that I would receive a call for an insurance claim, but that has not happened yet. So thank you for nought.
Warren E | Overall ExperienceGreat Folks, even during busy hours!
Marcia H | First ImpressionsVery friendly staff
CANDYEUNICE V | First ImpressionsWonderful facility and staff.
steven k | Overall ExperienceUnfortunately I have to rate my experience average. Prior to the pandemic I was extremely satisfied with everything. During the pandemic I would receive letters every few months informing me of an increase in prices. For people struggling this was not ideal. Hence the reason I chose to close my storage.
Robin S | Overall ExperienceGreat facility and wonderful staff!
steven k | First ImpressionsThank you
JAN K | Overall ExperienceA little expensive but the service center manager and her crew are exceptional. Always friendly and helpful.
Francis M | Overall ExperienceThe staff rushed me through the process. The truck was damaged. The fuel rating was higher than the amount of gas in the tank. I had to find my truck on my own. No-one took me to show me my storage unit. I'm cancelling the storage unit. Doubtful if I'll ever use U-Haul again. I also had another storage unit reserved at international Pkwy which I was told was 8 ft high only to find out it was actually 6 feet high when I saw my reservation. I cancelled that and used another storage company which costs more, but the better access and service is worth it
Michele K | First ImpressionsHeather was very helpful and the Pueeto Rican lady staff member.
Odell P | Overall ExperienceExcellent customer service with the uhaul staff. They were very informative in helping me with everything I needed.
Patricia R | Overall ExperienceThe dealership has the most friendly staff! Owner Jeannie is awesome!!!
John H | Overall ExperienceThe staff is very professional and helpful. I would definitely continue my business and recommend to others.
Dirk H | First ImpressionsRecommendations are already underway.
Rickey S | Overall ExperienceJeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.
Charles B | First Impressionsonly thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.
Christina T | Overall ExperienceMiss Jeanie and her staff are amazing!
Stacy M | Overall ExperienceMy wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!
allen P | Overall ExperienceAll was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.
Stacey F | Overall ExperienceHeather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.
Noelle D | First ImpressionsBecause of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!
Larry S | Overall Experiencesliding door doesn't work after a certain hour, this is not good when you have large objects to store after hours
curtis m | First ImpressionsSuch a clean and well kept storage facility! I’ve never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!
Diane E | Overall ExperienceI was giving the wrong impression on the size of the room I had asked for.
Carrie B | First ImpressionsDuring this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Thank you.
Donald H | Overall ExperienceThe fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.
TANYA W | Overall ExperienceEverything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra charges
octavia w | Overall ExperienceI live in Culpeper now,-- very close to the STORELAND units.
RAYMON M | Overall ExperienceStacy was awesome!!
John H | First ImpressionsThe professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always! They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!
CONSTANCE W | Overall ExperienceKim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.
ROY M | Overall ExperienceYou guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100% super.
Markeisha M | First ImpressionsThis facility was very clean and secure. Great staff and excellent customer service.
madeline h | Overall ExperienceEveryone very pleasant clean and nice thank you
melinda w | Overall ExperienceNothing but good things to say about this location.
Davin L | Overall ExperienceVery great storage experience.
Bret M | Overall ExperienceStaff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson
Sandra P | Overall ExperienceEveryone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙
Melissa C | First ImpressionsAll staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.
LaPorshea S | Overall ExperienceOverall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.
Nick S | Overall ExperienceThe original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time. this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous).. Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.
Maureen a | Overall ExperienceHad Mice! No damage. Thank you for your service
Stephen c | Overall ExperienceI thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.
Sandra W | Overall ExperienceI have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you
Debra M | Overall ExperienceKept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem
AMANDA S | Overall ExperienceLoved the accessibility being in close proximity to the interstate
Frank F | Overall ExperienceA very immaculate place to store your belongings! Nice staff as well
Tammy W | Overall ExperienceThanks you for your wonderful hospitality and it was great doing business with you.
CHRISTINE R | Overall ExperienceThe staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.
JEFFERY S | Overall ExperienceI've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!
Wandalyn P | Overall ExperienceThis part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.
adam e | First ImpressionsI was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good business
teiona W | Overall ExperienceI have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!
amonda m | Overall ExperienceEveryone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!
Diane H | Overall ExperienceThe entire process was quick and convenient.
Michael H | First ImpressionsI had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.
Sade M | First ImpressionsThe employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.
CANDACE W | Overall ExperienceCan't thank the customer service team enough for their friendly service, great recommendations and flexibility!
Nicholas R | First ImpressionsOur experience was seamless and the staff was VERY courteous.
ursula h | First ImpressionsGood Service all together
Dwayne G | First ImpressionsThanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!
Rhondene H | Overall ExperienceThe staff was nice and provided great customer service they were understanding and worked with me the facility was always clean
Na-imah A | Overall ExperienceGreat experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!
Lisa H | First ImpressionsThe staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.
John F | Overall ExperienceOutstanding Service and Professional Personnel !
CARL L | Overall ExperienceEveryone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.
ARTHUR N | Overall ExperienceThe staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.
Jessica W | Overall ExperienceNice people's
DEVONTAIE A | Overall ExperienceVery good experience!
Darlene B | Overall ExperienceGreat Staff, customer service and facility. Would recommend as a highly rated storage place.
James H | Overall ExperienceI couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.
Rickey S | First ImpressionsThe manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.
SHAVONTE C | First ImpressionsHighly recommend this uhaul location. Staff is awesome and very helpful.
Peter M | Overall ExperienceNa
James M | Overall ExperienceJeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.
THEODORE S | Overall ExperienceJeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.
Natasha D | Overall ExperienceThe employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.
Juvonnie K | First ImpressionsFound a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good
Lisa N | Overall ExperienceThe only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.
Sharon C | Overall ExperienceWendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA
Dawn B | First ImpressionsWe used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!
Rachel m | Overall ExperienceJust an average job because there not enough employees to handle the rush of people standing waiting to be helped.
lecia r | First ImpressionsExceptional Service
John H | Overall ExperienceThe representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.
TIAJUANA S | First ImpressionsVery courteous staff and very safe.
sharon m | Overall ExperienceVery pleased
David S | First ImpressionsThe owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.
David J | Overall ExperienceThomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!
Holden E | First ImpressionsThey were very knowledgeable on how to handle my needs.
Roger H | First ImpressionsI moved to larger space that was not available at the time.
Barry R | Overall ExperienceAwesome hearted people working at this location. Extremely helpful!!!!
Teresa E | Overall ExperienceAmazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!
Dei'on C | Overall ExperienceVery courteous and quick customer service. Clean facilities and secure.
Kathy S | First ImpressionsThe logistics are difficult but it was exactly what we needed.
Scott M | First ImpressionsThe alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.
Teresa M | Overall ExperienceOutstanding service
David H | Overall ExperienceI continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you
Juanita A | Overall ExperienceVery professional.
Jaquetta M | First ImpressionsI’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience
Karin S | First ImpressionsI’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff
Danny M | Overall ExperienceExcellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!
Shantell L | Overall Experiencevery helpful and patient
BARBARA K | First ImpressionsBeautiful facility and very helpful staff
raissa k | Overall ExperienceI was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!
Sandra W | Overall ExperienceFriendly, efficient, helpful, clean, reasonably priced.
victoria g | First ImpressionsI miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other
Carolin S | Overall ExperienceFelt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.
Donna W | Overall ExperienceJaennie & Moises were great, helpful, and informative.
THEODORE S | First ImpressionsThis is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!
sabrina a | Overall ExperienceHardworking men
penny f | First ImpressionsEverything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...
NAKIA L | Overall ExperienceEverything was great
Ryan C | Overall ExperienceExcellent service
John H | ReservationTom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake
Edward S | First ImpressionsStaff did not know what they were doing
Thomas S | Overall ExperienceThank you!!
TAMMY H | Overall ExperienceGreat office, with great manager , and staff.
ANDRE M | ReservationLived our storage facility. Very friendly and accommodating.
Julianne B | Overall ExperienceI had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.
michael b | Overall ExperienceThanks
Cathy H | Overall ExperienceNo comments.
rick s | Overall ExperienceGreat.
Jeffrey G | ReservationThis was my first experience using storage units. Thank you for making it a worry free experience.
Janice J | Overall ExperienceEverything went smoothly from renting the unit until check out.
Robert w | Overall ExperienceAAA
Bill S | Overall ExperienceVery good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!
Robert w | ReservationAbsolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.
Donna H | Overall ExperienceHorrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.
LAURA B | ReservationValerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.
MICHAEL L | Overall ExperiencePerfect! Great Customer Service and very understanding!
William C | ReservationI was very happy with the service I received
Jean J | ReservationNice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.
Liz M | Overall ExperienceWe used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.
Karen M | Overall ExperienceI would recommend UHaul Storage to family and friends.
Fay R | Overall ExperienceI felt comfortable with my belongings stored there. Well maintained and excellent security!
Melinda J | Overall ExperienceI rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!
PAMELA C | Overall Experiencen/a
ALFRED B | Overall ExperienceVery good
ED W | Overall ExperienceJeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.
JODY D | Overall ExperienceGreat facility
VIRGIL H | Overall ExperienceJeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks
Wayne S | Overall ExperienceNeed more staff upfront to check-in & to check out very time consuming !!!
Charles k | Overall ExperienceNice staff friendly and helpful
HEATHER R | Overall ExperienceMy Experience was great always friendly and helpful!
SHANTEA G | Overall Experience