Customer Reviews for U-Haul Moving & Storage of Galesburg

512 reviews

1150 W Carl Sandburg Dr   Galesburg, IL 61401
(Across the street from Target on Carl Sandburg Drive)

(309) 345-0030

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 345-0030

1150 W Carl Sandburg Dr
Galesburg, IL 61401
(Across the street from Target on Carl Sandburg Drive)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees were wonderful ! So helpful, knowledgeable & great attitude! Appreciated them so much !

Autis A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD L.  |  Overall Experience 
Rating:
4.0

for the after hours drop off instructions could be clearer and posted at drop off dite instead of only on line. I eound ip fropping key before I knew the details snd was unable to properly return the van in order to avoid paying for a day I did not have use of it. nor was I able to submit proof of mileage and no damage photos.

ROCHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Online Move In 
Rating:
5.0

Excellent service. No room for improvement

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Fabrice L. 
Rating:
5.0

We couldn't have asked for better service during a stressful move. Dillon was awesome!! We had to return our truck on 1/1/2021 but due to an incoming snow storm the store was closed. We contacted the 1-800 for guidance because we had stuff to put into storage and didn't have any storage unit info yet. They advised that we take the truck back home and return it when the store reopened. We showed up the next morning and Dillon showed us around the facility as well as guided us to our unit. The whole process couldn't have been easier! Stress-free experience which is greatly appreciated. Keep up the excellent work!!

Justina H.  |  First Impressions 
Rating:
5.0

Dylan was fantastic!! He handled our truck rental through showing us around the facility and how everything works. Amazing location and even better customer service!!

JUSTINA H. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Annie was and is one of the sweetest persons I know! I would like to deal with her in the future!!!! Like a motorcycle ride!!!!

KEVIN H. 
Rating:
1.0

If there was a setting beyond poor for the experience(s) I had with uhaul, I would choose it. TERRIBLE and I'll I'll-informed customer service, obnoxious wait times, and inconsistent pricing on what is already overpriced services. At the end of a 4 month long waste of my time, uhaul DECIDED ignore my reservation all together and ship my boxes one month earlier than requested. After spending an entire 5 hours on the phone, in the end I was told “sorry. Nothing I can do” by an upper level manager (who could probably make anything happen that she was interested in making happen) In my experience, and in the experience of every single person I know that has had interactions with Uhaul, this company has no interest in maintaining positive relations with its customers or correcting issues and problems for which they are responsible. Shame on Uhaul, and shame that there really aren't moving alternatives.

leo D. 
Rating:
5.0

Staff is absolutely amazing and helpful! I definitely would recommend this facility to anyone!

gregory c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

The ladies were quick and knowledgeable and very friendly. Thanks for another great experience at Galesburg Uhaul!

MEGAN S. 
Rating:
5.0

Customer did not leave a comment.

Margie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DuRae F. 
Rating:
3.0

The truck really needed new brakes and when filling the gauge was not moving. I hope there is actually a half tank worth in there like I needed to put. It was hard to stop. Also, the manager, a woman, told me they had to upgrade me due to the smaller truck malfunctioning (thankfully because the bigger truck was perfect for one trip!) but I didn't not get the gas per mile discount like she said. She was going to do .89/per mile extra instead of 1.19. She said the manager coming in the next morning would be alerted of the Change but I was not seeing it on the receipt. But it's alright.

KAMILLE J. 
Rating:
5.0

Keep the manager. If you want to keep the Sandburg Dr. UHaul successful, make sure you don't lose her.

Rod B. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

Staff was easy to work with and made everything go smoothly. Thanks

TERRY W. 
Rating:
5.0

Rental experience was quick and easy. Staff was helpful, friendly, and explained the process well.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

Great customer service!

Madeline W. 
Rating:
5.0

Great people , customer service all the way

HUNTER G. 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY S. 
Rating:
5.0

Customer did not leave a comment.

Josh F.  |  Overall Experience 
Rating:
5.0

Excellent customer service. This is the place to rent a truck for moving and they also offer storage. I would not go anywhere else.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

They were very friendly and helpful

BARRY W.  |  Overall Experience 
Rating:
5.0

GREAT PEOPLE TO WORK WITH, EQUIPMENT WAS READY TO GO WHEN PROMISED. QUICK AND EASY TO CONFIRM AND RENT. ALSO QUICK AND EASY WHEN RETURNED. VERY PROFESSIONAL

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY Z. 
Rating:
5.0

Friendly efficient an enjoyable experience

ryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

Genna W. 
Rating:
5.0

Annie and her staff constantly met or exceeded our expectations during our rental period. This facility has customer service as it’s primary goal. I believe that if this site always had sufficient equipment there numbers would easily meet and/or exceed profit margins for U-Haul.

CATHERINE L.  |  Overall Experience 
Rating:
4.0

Need more equipment and vehicles in Monmouth site.

DANIELLE R. 
Rating:
5.0

Customer did not leave a comment.

CANDI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY H. 
Rating:
5.0

Nice friendly people /very professional and they make sure you have everything you need you got

Barry W. 
Rating:
5.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H.  |  First Impressions 
Rating:
3.0

I used the 24/7 app process to pick up my vehicle and it was confusing and the app didn't work the way it was supposed to.

Victoria B. 
Rating:
5.0

Nothing.

LAURENCE B. 
Rating:
5.0

Staff were very helpful and friendly. I'd give them more than 5 stars.

THOMAS D. 
Rating:
5.0

Everything went very smoothly. The staff was excellent! I will say the great big "$19.99" rental signs on the truck and van is a little deceptive:) We only drove 29 miles and it cost $48.00. I'm sure there is fine print but you only see that huge $19.99! It absolutely did the job though and all went well. I was happy!

KATHRYN D. 
Rating:
1.0

New manager, dillon barnes would be great manager, the female in charge there now is the rudest person I've ever dealt with I the 52 years of my life, cussed me for no reason. Cuz there is none in business and trying to lie about my gas level I returned. I have camera proof. And she a real horrible person fr this line of work. Dillon would be much better, he's awesome

Donavan A. 
Rating:
5.0

Very well maintained and super friendly staff. I would absolutely use the storage again. My brother didn't want to move there initially but once he went there he was sold. My brother continues to keep a smaller unit there. Impressive and feels very safe and secure. If you have a place like this in Fort Lauderdale where I live I would be interested.

Julia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN B. 
Rating:
5.0

Helpful staff. Very clean facility.

Kim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann R.  |  Overall Experience 
Rating:
5.0

Nothing

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

margaret l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANN R. 
Rating:
5.0

Customer did not leave a comment.

Kelsey N. 
Rating:
5.0

Nice employee

CHRISTOPHER N. 
Rating:
5.0

Very friendly staff and helpful service

BARRY W.  |  First Impressions 
Rating:
5.0

The manager was awesome when I picked up the trailer then my son went back to get a 20 foot truck and she was very helpful with that...She was very personable...The gentleman that was there when I dropped off the trailer on Sunday was awesome as well...I dealt with him last time...He tried to give me a refund since I took it back a day early but I told him not to worry about that...I appreciate everything they did for me...I will definitely use this site again and again...

HELENA H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

FELICIA W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W.  |  First Impressions 
Rating:
5.0

You people were great.. I'm sorry I did get back to clean it out I'm so sorry...

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Staff is incredibly kind and helpful. The facility is very clean. I'm very pleased with my experience with the Galesburg mall location.

Jessica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
1.0

The Uhal application, check in and check out processes using the application are terrible. The application needs some major work or to rebuilt altogether. IF the app works, which for me it didn't. It takes longer to use the app than just to talk to a person. Live verification is also terrible.

Eric W. 
Rating:
4.0

As usual, my experience was good. I would like to note that it would be VERY beneficial for UHaul to offer 10' detachable loading ramps for rent. The built-in ramps of the trucks are helpful, but not ideal for unloading items not at-grade.

Lucas W. 
Rating:
5.0

Annie was very helpful and knowledgeable.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MASON K. 
Rating:
4.0

Staff very nice.

chrissy r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER Y. 
Rating:
5.0

The U-Haul staff was friendly and very professional. They were able to meet my needs in a timely manner. Overall rating was excellent.

JAMES N. 
Rating:
5.0

I truly think $192 to drive a 10ft box truck 100 miles is pretty excessive. You push this $19.99 and it's 10 times the cost of that. Post the actual prices!

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

taylor p.  |  First Impressions 
Rating:
5.0

There was trash left from previous customer that I had to clean out.

Kolbie B. 
Rating:
5.0

Adam was an amazing representative for uhaul. He went out of his way to help us in a very difficult situation. He was friendly, professional and caring. Your roadside representative was also fantastic, I wish I could remember her name also. Thank you all for the great support.

PHILIP N. 
Rating:
5.0

After hours pick up didn't work. Kept telling me I wasn't at the location even though I scanned the bar code by the door. Had to wait until they opened. Once we got a truck, the check engine light came on 3 blocks from the uhaul dealership. Staff was great but our move got started almost an hour late.

LAURA H. 
Rating:
5.0

Always GREAT customer service at this location!!

JORDAN W. 
Rating:
5.0

The one thing that was missing was the bubble wrap I had ordered.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
5.0

Customer did not leave a comment.

Eric Jan G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAN G. 
Rating:
5.0

Very friendly and knowledgeable staff. She was friendly and helpful.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
3.0

always make sure the last customers/ renters fully clean the equipment.

LETISHA L. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY H. 
Rating:
4.0

It would be great if the locations would clean the inside windshield as well as the clean the outside windshield

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Alexis L.  |  First Impressions 
Rating:
5.0

Even though this location is a little out of the way I will continue to go there to rent. They always have a good inventory and always clean and ready to go. The staff is very helpful and gets you on the road efficiently.

Tim A. 
Rating:
5.0

First rate well staffed and managed facility.

Randall R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Great store. You need to promote the “retail store” items! I love all the boxes and packing supplies on hand. I am just an ordinary consumer and didn't know you had all that stuff! Priced right and much more convenient than shopping a “big box” store! GET TO WORK AND PROMOTE THE RETAIL STORE! It's a winner!

David U. 
Rating:
3.0

Didnt have the truck pulled up for us which wasnt a big deal but they always had b4 but they wanted to make sure we pulled back up for them. Some kind of smell in the truck which the lady at uhaul had stayed. Dead mouse smell maybe they should find out where thats coming from. Overall it was an average experience this time around

AARON K. 
Rating:
5.0

Very good

shawn H. 
Rating:
5.0

Helpful staff and easy location.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STUART G. 
Rating:
5.0

Customer did not leave a comment.

KENJI M. 
Rating:
5.0

Customer did not leave a comment.

Maximilian R. 
Rating:
5.0

Retrieving truck online takes way too long. Waiting on verification is the longest part.

Datha S. 
Rating:
5.0

Customer did not leave a comment.

Masato S. 
Rating:
5.0

Friendly take the time to listen to

SHEILA W. 
Rating:
5.0

Annie was amazing! She is very understanding and goes above and beyond for her customers. I recommend this location to anyone. She really knows how to take care of you! Thanks again Annie!

Roger D. 
Rating:
4.0

Customer did not leave a comment.

Michele S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MILDRED H. 
Rating:
5.0

Easy access great hours

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
5.0

Nothing I could say as far as improvements to the vehicle that I rented. However, I would continue to pound the point home, regarding my previous rentals. Cruise Control. Your cargo van had it, but as I was just in town, I didn't need it. But, I think your bigger one way trip trucks should have this standard and I know a lot of them do not. Love Uhaul, always a good experience, always will recommend.

Jamie D. 
Rating:
5.0

Super smooth experience! Customer service was impeccable! No hidden fees or surprises and the facility is very clean and organized.

FLOYD L. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

I reserved a U haul truck in July for pickup in Peoria on July 31. When I got notification the nite before that there were NO trucks available there it threw me into a scramble. I was able to get through on the phone, and the Springfield Illinois office was able to secure a truck for me, but we had to drive an hour west to Galsburg, IL to pick up the truck. Everything ended ok, hade to drive an extra 100 miles, but I cannot say enough good things about Annie and Andy at the Galsburg office. They were AWESOME! Annie went above and beyond making sure that we were taken care of. Excellent customer service. What a clean facility and equipment was nice.

GUY W. 
Rating:
5.0

The customer service personnel was WONDERFUL! She made picking up and dropping off the truck a pleasurable experience.

Sydney G. 
Rating:
5.0

Great location. Easy drop-off

James W. 
Rating:
5.0

Annie and Dillon were both conscientious, friendly, courteous, helpful, and patient with answering my questions. Their exceptional customer service made up for the awkwardness of the website. They each deserve a raise…especially Annie who is undoubtedly devoted to the job!

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Corey A. 
Rating:
5.0

person came out when i pulled in and checked me out very quickly good experience

philip C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Excellent

JORDAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D.  |  First Impressions 
Rating:
5.0

The manager met me at the door and was kind, inviting and provided excellent service. I would highly recommend the facilities as well, in that they are clean, secure and easily accessible.

michael r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Les S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcy O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan M.  |  Online Move In 
Rating:
5.0

Annie was great she took me around showed me everything showed me how to do everything she was a wonderful person you should hang on to this one

HAROLD W.  |  First Impressions 
Rating:
5.0

At a time of high stress with my classroom needing to be packed up and stored, your staff made things a lot easier. Social distancing rules were being followed to your best ability. Annie (on the phone) and Adam (in store) were both so helpful and kind. Adam went above and beyond to explain the procedures, answer my questions and show me around. I was honestly very impressed with the storage facility. It was clean, secure, and very easy to maneuver. Thanks for so being helpful in a stressful time.

Jodie M.  |  First Impressions 
No reviews have been submitted for this location.

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