Customer Reviews for U-Haul Moving & Storage of Gardena

4,482 reviews

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

People are always friendly in this location. I rent a van once a month.

Hector M. 
Rating:
2.0

I have been accused of damage to a vehicle that I did not cause, with notification they proceeded to charge me. My truck was not revised upon return, they simply instructed me to leave the keys in the vehicle.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Wesley A. 
Rating:
5.0

Customer did not leave a comment.

Pennie D. 
Rating:
4.0

Clean the carts inside the main entrance, I overheard other storage renters commented on how dusty floors and looked a bit dirty and also extend storage access time 7pm, to 9pm

TAKASHI T. 
Rating:
5.0

N/A

COLLINS N. 
Rating:
5.0

Staff are very friendly to us Thank you

ALBERT C. 
Rating:
5.0

Stay as good as you are with the customer service at the counter and with your equipment and GOD will always bless you.

L W. 
Rating:
5.0

Customer did not leave a comment.

Kevin U. 
Rating:
1.0

should be a bit more attentive to customer and be honest evaluating the drop off,they charged me for an extra day thou I returned a hour before the due time,charged me for some gas even thou it was right on the money same than it was when I picked it up

Alex N. 
Rating:
5.0

Keep up with excellent service.

ELIJAH B. 
Rating:
2.0

Customer service was extremely poor. The woman who helped us out gave me attitude for being early. She spoke to her coworkers throughout our entire transaction. Told us she was going to meet us out in the back to help with the hitch and never came back to help we had to walk back inside to get someone. Moving is already stressful so to have the rental equipment just add on to the stress sucks. It would be nice if uhaul would step their game up when it comes to customer service.

JANINA B. 
Rating:
3.0

Customer did not leave a comment.

TRACIE K. 
Rating:
2.0

Customer did not leave a comment.

DAVELYN T. 
Rating:
5.0

Good job

ZACCHAEUS M. 
Rating:
5.0

Thank you

EDWARD H. 
Rating:
1.0

Customer did not leave a comment.

SARAH O. 
Rating:
1.0

Honest employees ,,

Serneisha H. 
Rating:
5.0

Customer did not leave a comment.

TONETTE G. 
Rating:
4.0

There was a problem and Kevin quickly resolved it. He's the reason we returned. Great customer service.

Jacklyn R. 
Rating:
3.0

THE PICK WAS GREAT THE GUY PROFESSIONAL, POLITE AND FRIENDLY. THE DROP OFF WAS THE TOTAL OPPOSITE.I ARRIVED AT 5:45 PM 1-11-22.TALKED TO INSIDE ATTENDANT, THEY CHARGED 23.70 ESTIMATED MI., I ONLY DROVE 11 MI.I ASK FOR RECEIPT TOLD TO TALK TO OUTSIDE ATTENDANT,SHE REPLIED I HAD TO WAIT FOR 20.MIN CAUSE HER PHONE WAS NOT CHARGED UP. SHE WAS RUDE,IMPOLITE AND DISCOURTEOUS. i WAS THE ONLY CUSTOMER. I STILL THINK THEY OVER CHARGED ME EVEN AFTER THE ADJUSTMENT.

CAROL S. 
Rating:
5.0

Very good

VICTOR A. 
Rating:
5.0

When there is a line you should have chairs

ANDRE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

You guys/gals are the best. Thank you.

Eugenio S. 
Rating:
5.0

The gentleman who helped me was exceptional; he kept the line moving, was experienced, and a joy to work with.

DIANA A. 
Rating:
5.0

The guys were great! I love Uhaul. Never had a bad experience. Highly recommend

Roger G. 
Rating:
5.0

The outside of the truck could have been washed

ALEXIS H. 
Rating:
5.0

Customer did not leave a comment.

SHACOLA S. 
Rating:
4.0

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Felisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
3.0

They blew the trash out of the truck, but it was not clean and it had 0 gas in it. Was just grateful to get a truck and honestly they were just trying to get us the truck on time and the other people just brought it back. The U-haul company also assigned me a storage space and it was non existent. This facility had no storage available.

JUAN M. 
Rating:
5.0

Keep smiling! I appreciate you guys. Each and every one of you. You seem like a great team.

JILL B. 
Rating:
5.0

Great service and attention to the customer along with a great attitude always.

PHILLIP B. 
Rating:
5.0

None

Edward H. 
Rating:
5.0

Very great service and the worker did a very good job. Thank you

Leta J. 
Rating:
5.0

The guy that attended to me was great.

OLUWASEYI S. 
Rating:
5.0

Awesomese service from the outside staff. He assured me someone would help me soon. great customer service always!! So professional.

FRANCES J. 
Rating:
5.0

Everything was good, the gas tank was on 1/3 full and it put it back

Caroline W. 
Rating:
5.0

Customer did not leave a comment.

WILLBER D. 
Rating:
5.0

Pick up and return was super easy! The staff at this location was upbeat and friendly! I recommend this location also due to the fact that they always seem to have everything you need.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Eugenio S. 
Rating:
4.0

The people were kind and super helpful!!

EMILY W. 
Rating:
5.0

The general manager who helped me is fantastic and super helpful. I believe his name is Donnis. He was a one man team that day because most of his crew was out with Covid, he handled everything with a lot of professionalism. I would definitely come back to this location just because of him. I hope this compliment somehow reaches the Schoen family because he is definitely great at what he does and I hope he is rewarded somehow.

GORDAN M. 
Rating:
1.0

They need to get there customer service skills together

RONDA C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
1.0

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Ronniesha H.  |  Overall Experience 
Rating:
2.0

I have never experienced such poor customer service. This location has always been the best in my opinion but today wasn't good. I needed a dolly to move heavy furniture. She failed to ask but didn't hesitate to ask if I needed insurance. I needed both. I thought she had added the dolly but found out she didn't after I got home. My fiance and I have mobility issues that make it hard to maneuver anything with ease. We all have bad days and weeks and months but when we are at our jobs we don't ignore the customer. Fail to ask key questions isn't good. I hope she has a better day and year.

Karen S. 
Rating:
1.0

Poor service, made me look for my own truck rental and no appliance dolly was available

ANDRES R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
4.0

HOW MUCH LUCK YOU GOT WHEN YOU HIRE NEW EMPLOYEE THE RENTAL SYSTEMS VERY GOOD THE SERVICE ON LUCK WHO YOU END UP GOOD MOVE OR BAD MOVE

LUCIANO O. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
4.0

Customer did not leave a comment.

Mel F. 
Rating:
5.0

Customer service was excellent, quick and the gentleman that assisted me were extremely friendly and helpful. They made sure to give me one of their beat vans for my move.

Kelyaan J. 
Rating:
3.0

Van had a low pressure tire which should have been fixed prior to pick-up

RANDY S. 
Rating:
2.0

Employees were great, issue was with the trucks and charges after returning truck. Rented a 26foot truck, first one died 5 minutes after we left the lot, computer needed to fix car issue. Second 26foot truck had all the gas taken out of it on the lot. Ended up having to rent a 20 foot truck for the move. Returned truck at the end of the night, the registration was still for the 26 foot car so none of the mileage added up. Charged an extra $80 at the end for gas and mileage fees after the employee said that they would be waived. Looking for a refund on the $80 charge. Please call if you have any questions or need more info. Thank you

James S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN U. 
Rating:
5.0

Customer did not leave a comment.

VISET P. 
Rating:
3.0

I reserved a scan-and-go truck but it was blocked in by other trucks and I couldn't access it until a worker arrived an hour later. I tried calling customer service but nobody would pick up.

Eugene K. 
Rating:
3.0

Mileage on the truck was incorrect vs what the contract read and the gas was less the what was indicated on the contract.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

ELENA S. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
1.0

30 minute time wait on phone, telling customer someone will call you back in 5 mins and no one does, not fixing the error with customer on the phone and saying they have other customers to help is not good customer service.

Theresa A. 
Rating:
3.0

Customer did not leave a comment.

JAVIER M. 
Rating:
3.0

I would not recommend because your business fraudulently charged me. The contract was for 4 hours and to be returned by 11am. We drove up at 10:35am a guy walked out the building and told us to just leave the truck there with the key inside. A few hours later someone called me telling me that I was past the time the truck was due back....I explained to her that the truck was there at 10:35 and asked her to check their cameras. She closed out the contract, said the truck was returned 2.5 hours late and they charged me for 2 rentals.....2x the amount. Now it's difficult to contact them. I'm not sure if you all are doing this to everyone trying to make extra money but I will be contacting the BBB about your fraudulent actions.

NATASHA P. 
Rating:
5.0

The two gentlemen working the front desk was really helpful and pleasant. Will recommend this location to family and friends

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Franck L. 
Rating:
5.0

Love this place. The employees are very helpful and kind.

FREDDIE M. 
Rating:
5.0

Everything was great thank you

Ricardo A. 
Rating:
5.0

You guys have the best teamwork and service

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ELENA S. 
Rating:
4.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

The guy that helped us with the rental was very helpful and knowledgeable. Our van rental was not there but he was able to get us a replacement right there and then as we booked the rental weeks in advanced and needed it. He should be given a good raise for giving us great customer service and knowing what to do to help us, he was very friendly! Not a little measly raise either a significant one that would actually help him make a better living in this crazy expensive city we live in! Thank you U-haul Rep you were awesome, we appreciate you!

Tobey H. 
Rating:
4.0

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Talmadd T.  |  Overall Experience 
Rating:
1.0

Manager check the paper it has different miles than the Truck has he said I will give you a refund but the next day when we return no refund very bad service never come back either my friends 310 4935038 my phone number

Maricela J. 
Rating:
5.0

Customer did not leave a comment.

DANA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLBER D. 
Rating:
5.0

Customer did not leave a comment.

SHARIF M. 
Rating:
5.0

All workers there friendly, efficient, and very knowledgeable this is my go to place

JENEE B. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
5.0

THE BEST CUSTOMER SERVICE FROM ALL OF THE EMPLOYEES. FROM BEGINNING TO THE END...They made life so easy with a quick process really knowledgeable and offer excellent moving advise. Good job!!! BUT ...THAT UHAUL ON 11020 S. VERMONT AVE. LOS ANGELES. 90044. IS COMPLETELY GARBAGE!!! Rude, Dirty, the worse customer service. The employees hide like they don't see the customers waiting 30 min in the office by themselves. No employees are at the desk. Horrible, Fire the entire staff. Horrible!!!@ a shame

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

I would like to give the two guys at the counter an excellent rating, Donnis and the other man at the counter (please apologize for me forgetting his name) were both knowledgeable, friendly and fun to work with, I'd highly recommend this location because of the two of them

DUANE R. 
Rating:
4.0

The cabin area of the truck needed to be cleaned and had a funky smell.

Yeol G. 
Rating:
5.0

Customer did not leave a comment.

DRAKCOL P. 
Rating:
4.0

Customer did not leave a comment.

LUCIANO O. 
Rating:
5.0

Kevin N. does great service here and makes sure we're taken care of.

Rory R. 
Rating:
5.0

Always a great experience at this center

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE D. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO S. 
Rating:
5.0

Customer did not leave a comment.

Gaston M. 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA D. 
Rating:
5.0

Customer did not leave a comment.

BRYANT D. 
Rating:
5.0

Make sure someone is always there to ckeck the truck upon returning the truck..😀

MARY W. 
Rating:
5.0

Customer did not leave a comment.

ROTIMI O. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Adriel N. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS L. 
Rating:
5.0

Have a good experience. My wait time was minimal and the agent were polite and helpful.

Keith W. 
Rating:
4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadd T.  |  First Impressions 
Rating:
2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

lisa w.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 😊

Chrislynn O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Isagani V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy N.  |  Overall Experience 
Rating:
2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wes K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RA SHAUN K.  |  First Impressions 
Rating:
3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orgine w.  |  First Impressions 
Rating:
5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  First Impressions 
No reviews have been submitted for this location.

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