Customer Reviews for U-Haul Moving & Storage of Garland

4,751 reviews

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 272-4323

902 W Walnut
Garland, TX 75040
(On corner of Walnut & Glenbrook )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Customer Service with a Friendly Staff and atmosphere.

MONICA E. 
Rating:
5.0

Friendly and helpful staff.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

U-Haul has always been a friendly place to do business with.

Andre R.  |  First Impressions 
Rating:
5.0

Nothing all was good.

TINA D. 
Rating:
5.0

Customer did not leave a comment.

TRACI H. 
Rating:
5.0

Customer did not leave a comment.

Lisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine A. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Deborah T.  |  First Impressions 
Rating:
4.0

Too many of the questions asked in the online reservation are asked again.

BRADFORD C. 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

Nothing everything was fine

KAVEON J. 
Rating:
5.0

U-Haul location on Walnut in Garland is the best in the area. Friendly staff, never have to wait. Been using them for years and always go back.

BRIAN D. 
Rating:
5.0

Very nice and helpful. Great service.

STACY S. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Everything and everyone was excellent!! Thank you for the smooth move!

TANISHA F. 
Rating:
4.0

Customer did not leave a comment.

GLORIA ANDERSON W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

mas señalamientos que iniquen donde estacionar, donde recoger, no solo donde entregar

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Customer did not leave a comment.

Vincent A. 
Rating:
5.0

Awesome place really helpful

MARKELL P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Charlendrea T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tahama M. 
Rating:
5.0

Customer did not leave a comment.

FELICIA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

The guys at this location were very courteous and helpful.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

The staff is great.

AARON B. 
Rating:
5.0

The manager that provided service was excellent...Quick, accurate and detailed...Also, very personable...

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL MICHEAL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

AARON N. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Very Important>>>>>>The Walnut location was our third pickup location to obtain a 5 x 8 Trailer. The first Plano Location did not find our resevervation and had no trailers. When attempting to pick up a reserved trailer at the Large Uhaul in East Plano, a very rude woman hammered on my car window and shouted "move". Being partially in a service lane and there for pickup,I refused until my wife had secured help. I was not obstructing Traffic. And there was room for a truck to pass. Admittedly I was not in a good mood, it was the end of the day and miffed by the previous experience. Then the rude woman said We would not get our rental until I moved. Inside I asked for the store manager and she spoke in a kind pleasant way that she was the manager. What a phoney person. We refused the rental and left. We made arrangements to pickup elsewhere. In Contrast, The Walnut location was excellent, Polite, and quickly changed trailers when we pointed out a problem. Excellent service at the Walnut Location!! It's sad that rude people hold jobs as Managers in customer service. I won't forget. I will return to the Walnut location.

MARLENE H. 
Rating:
5.0

Richard is the best!

TAM E. 
Rating:
5.0

Owner was super helpful and backed the trailer up to drop off spot. A+++

Nathan A. 
Rating:
5.0

All employees were friendly, helpful and efficient. If I need U-Haul again gonna use this location again.

Vitali S. 
Rating:
5.0

Customer did not leave a comment.

Sam B.  |  First Impressions 
Rating:
5.0

Man at front desk was very helpful and courteous.

TANIESHA M.  |  Overall Experience 
Rating:
5.0

Good job

MARY H. 
Rating:
5.0

Great Service - Best Uhaul vehicle to date (about 20 times).

LEROY D. 
Rating:
5.0

Thank you very much

Ruth T H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRIC R. 
Rating:
5.0

Customer did not leave a comment.

Fermin A. 
Rating:
4.0

Customer did not leave a comment.

Kara S. 
Rating:
5.0

They took care of my needs, above and beyond.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
5.0

Thank you for a great experience!

Courtney K.  |  Overall Experience 
Rating:
5.0

Excellent as is

GRACIE P. 
Rating:
5.0

Customer did not leave a comment.

Grant H. 
Rating:
4.0

Experience was decent overall, but the vehicle is on its last legs. Steering was loose and drifts, breaks were very bad, and acceleration at any level spiked the RPMs and threatened to blow the engine.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

EVER G. 
Rating:
4.0

Sonny is a great customer service person very up beat and always very helpful

HANS G. 
Rating:
5.0

Great facility. Good access and friendly staff.

Thomas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNAVYN B. 
Rating:
2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.

WHITNEY PAIGE LI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
4.0

It would be nice if you are dropping off after hrs if the picture of the key return looked like the picture I walked around looking for an orange box on the post and building. But it was a green door on the building. Other than that nice spot

CHRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

My truck was given to me with half a gas tank. I was told it was a full gas tank. I filled it back up before dropping it off after hours (above a half tank), but I'm worried I'll be charged. Thank you.

JOSEPH N. 
Rating:
5.0

Sonny was amazing made the whole experience pleasant!!!!

Jaxon A. 
Rating:
2.0

The vehicle I picked up seemed great. And the short commute to the house to load up the truck was deceiving. It wasn't known until about halfway through the trip that my family found about a dozen of spilled donuts and donut holes all over the floor behind the passenger seat (we vacuumed it at the next gas station) Then it rained in the mountains when we were about 2 hours out from our new home after business hours that we found out the windshield wipers were completely useless. It was a huge safety concern for us and we had to either stop driving or not use the wiper blades to see out the windshield. Overall, the family and I were very dissatisfied.

DAVID D. 
Rating:
5.0

Keep up the good work!

Michael M. 
Rating:
1.0

I'm being charged an extra 100 dollars for a false claim. Missing dolly. Calling customer service right now!

Michelle S. 
Rating:
1.0

Stop threatening customers.

Murad F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

TONI J. 
Rating:
1.0

Customer did not leave a comment.

JOEANN M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Sonny, was an exceptional person with outstanding customer service. He needs to be awarded for his exceptional customer relations skills.

DANNY R. 
Rating:
2.0

The 400+ lb. attendant was rude. I had filled out the very tedious online registration form, that's diificult to navigate due to the endless offerings for services that I didn't wnat and are hard to bypass. When I arrived, he said I couldn't rent the trailer unless I gave him a second phone number. I only have one phone and I asked him why that question wasn't asked on the lengthy online registration form. I was a bit irritated that U-Haul wasn't competent enough to produce a registration form that asked for all the data needed to rent a trailer. He was very defensive and suggested that I go somewhere else to rent the trailer. Having no other choice, I gave him my wife's cell phone number and rented the trailer. My parting comment to him was "I guess here, the customer is always wrong". The trailer itself was mostly OK but the ramp/tailgate was warped and I had to beat the securing pins out of the ramp with a hammer to get it to release to open it and even that was difficult. I really needed a drift punch and 3 lb hammer to drive them out. I could reinsert only one of the pins when I closed it. Other than that, no problems.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

I love this location, I rent a truck every month and the personal there are awesome!

RENE L. 
Rating:
5.0

The staff was really friendly and helpful

ADEILO B.  |  First Impressions 
Rating:
5.0

The zip lock on my dolly was broken and I did not notice it until I left the facility. When I returned, I was charged for the dolly. I will be very careful in the future to make sure your "extra" equipment is secured before I leave the facility. I understand the convenience but it is just a way to pad your bill. If I wanted blankets or a dolly, I would have rented them. They just take up space in the van. Luckily I didn't need the space.

WILLIAM G. 
Rating:
5.0

Drop off was good

Benjamin J H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The chain on that tow dolly on the passenger side looked worn and the rubber grommet but dried out. And the light on the driver side of the tow dolly was out and was pulled over by a State Trooper because of the light being out and I could not confirmed if the light was working properly I have to take the word of the the person that hooked up the tow dolly when we check the lights and he said the lights were working. And the safety chain set at a choose to the car fell off due to the dried out rubber grommet that attaches to the hook on the chain the other one that was not dried out stayed on the vehicle

MARK B. 
Rating:
5.0

Excessive wind noise on highway. Otherwise, great truck!

DANIEL JIMINEZ P. 
Rating:
5.0

There's a lot of questions when you have to return the trucks after hours and must let people know where the drop box location area is .

STEPHEN A. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
1.0

Couldn't find my truck for self check. When I found it I was told I had to take a different truck. When I went to do that self check it was still tied to the old truck. Had to find mgr who told me he sent new self check. Box of parts for repair on driver seat and the seal around the door had fallen off so hard to close door. On bringing it back it would not let me do the self check in as it was still tied to original truck. Only one person working who was busy. And told me to just leave it.

david S. 
Rating:
5.0

I think you covered it. The touchless, text system is way cool. Just don't forget your phone. Lolz!!! Thanks guys.

KYLE M. 
Rating:
5.0

Customer did not leave a comment.

Latanya P.  |  First Impressions 
Rating:
5.0

Keep going the same way. Good luck

AMEN B. 
Rating:
5.0

Customer did not leave a comment.

LATANYA P. 
Rating:
5.0

I rented a truck for 4 hrs on 8/29/21, because website wouldnt let me choose 6 hrs. I ended up returning 45 mins late and was charged an extra day. I called and spoke with Csr or Asst manager on 8/31/21, didnt get his name, but he was able to refund me the extra day.

JOSE V. 
Rating:
5.0

Nothing from renting one but it was kinded hard getting onto the roadside website because I didn't have a account and when you clicked on the contract part to put your number in it would not open up to let you do that other then that all was good thanks

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Been going there for years. Great place to go.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Margaret G. 
Rating:
4.0

Customer did not leave a comment.

Valerie D. 
Rating:
5.0

Everything was great

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

cliff t.  |  First Impressions 
Rating:
5.0

I feel totally blessed.

Sheila H.  |  Online Move In 
No reviews have been submitted for this location.

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