Customer Reviews for U-Haul Moving & Storage of Garner

6766 reviews

1702 Mechanical Blvd   Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

(919) 779-3196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 779-3196

1702 Mechanical Blvd
Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

frank b.  |  Overall Experience 
Rating:
5.0

Even though that function of self check in was a hassle, Ms. TeAnna was great! Great customer service, very helpful, very knowledgeable, quick return process.

eledys C. 
Rating:
5.0

Tianna Rogers was an excellent attendant, very good customer service and extremely knowledgeable. Will definately use this facility again.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

SHADDY A. 
Rating:
4.0

Customer did not leave a comment.

andre t.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Offer some type of discount to Veterans.

RAY H. 
Rating:
5.0

I would never go there on a Saturday way to busy

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
1.0

Have the preinspection stickers in place. Have the right equipment available that the customer paid for. Don't fight with the customer when they ask for the equipment they paid for. Don't threaten the customer. Don't lie about the fuel meter.

JAMES K. 
Rating:
5.0

The young lady who assisted very kindly got the truck for me. While backing up she slammed into one of the parked Uhaul trucks. My concern was that she didn't feel it necessary to view the damage, so we left. After arriving home and parking the truck I noticed that there was obvious damage. I was concerned that I would be responsible for the damage when I returned the vehicle, knowing that driving off of the lot meant that I could have done this. Thankfully, when I returned the truck the first thing I pointed out to the receiver of the vehicle was the damage. It wasn't a problem. She should have addressed my concern and not shrugged it off by saying it was fine.

KIMBERLEY R. 
Rating:
1.0

Worse interaction with a business EVER! I rented a pickup truck that was supposed to be $20 for 4 hrs. I returned the truck on time. Two days after my rental I'm charged $80. When I call customer service I'm told I'm being charged extra days. Took me several days to finally get a hold of the general manager. I was told several times it would be resolved by her. Entire time I'm receiving calls from her staff telling me to return the truck. More than 10 days after my rental I received an email invoice stating I'm charged $60. I am still waiting for this issue to be resolved. I wouldn't recommend anyone even consider using the Garner location.

ANTHONY P. 
Rating:
5.0

The young lady who handled my rental was absolutely fabulous. She truly understands customer service.

THOMAS K. 
Rating:
5.0

Wonderful experience! The manager bent over backwards to rectify situations beyond her control. Very impressed. We will be back for our next move!!

PAULA M. 
Rating:
4.0

Customer did not leave a comment.

JAMES O.  |  First Impressions 
Rating:
1.0

In order to rent the truck i had to pick it up at 4 pm and have it returned by midnight. I returned to the center around 6 pm where i was met by 2 employees. i told them i was unable to get on line to do a check out since the center was already closed. they told me not to worry that they would check me out in the morning. i trusted them only to find out when i got my receipt that i had been charged an extra $50 for returning the vehicle with less gas then when i picked it up. THIS IS NOT THE CASE, I FILLED IT BACK UP TO THE SAME PLACE AS I RECEIVED IT. WHEN I TRIED TO CALL THEM BACK TODAY TO DISCUSS IT, I HAVE BEEN UNABLE TO SPEAK TO THE SUPERVISOR. iNITIALLY I WAS TOLD SHE WAS NOT IN YET AND THAT SHE WOULD CALL ME BACK. SHE HAS NOT AND WHEN I TRIED TO CALL AGAIN I AM IMMEDICATELY PLACED ON HOLD. i HAVE BEEN HOLDING ON FOR OVER A 1/2 HOUR. THIS IS UNACCEPTABLE

Jeffrey S. 
Rating:
2.0

The location is woefully understaffed. The store opened two hours late, which cut into my rental time. Because it opened late, a long line had formed of people waiting to get their equipment, and with only two people working, the line moved slowly. I waited an extra half hour in line just waiting to pick up my keys even after I did the online check in. They also didn't have the utility dolly I reserved (they let me use an appliance dolly for the same price), so the availability of equipment isn't accurately reflected online. The people working were doing their best though. They just couldn't keep up with so few hands available.

Eric S. 
Rating:
1.0

Unexpected charges, delayed reservation. Dont know what's right.

NISARG S. 
Rating:
5.0

From the manager, Julie, to the staff, this operation appears to run smoothly and the staff is attentive and helpful. Making adjustments to the unit assigned was also a smooth process. Thanks for making this a smooth process.

Sharyn P.  |  First Impressions 
Rating:
3.0

The van was not cleaned. And the process was not well explained

KATELYNN T. 
Rating:
4.0

Eh it was ok they were late getting to work so pickup was late but they gave us 50 extra bonus miles.

ABBY B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Wendell Jack B. 
Rating:
5.0

Excellent staff always willing to help you and great attitudes wish it was more places like that

Jose V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORETTA G. 
Rating:
5.0

Customer did not leave a comment.

Khristine M.  |  First Impressions 
Rating:
5.0

Julie was awesome! Great customer service. Short staffed.

KERRICK W. 
Rating:
5.0

Great Customer Service.

gregory h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABEL C. 
Rating:
3.0

Customer did not leave a comment.

RICARDO W. 
Rating:
1.0

Customer did not leave a comment.

Suzette O. 
Rating:
1.0

I was told to put the uhaul in the back and I did (I have a picture when I dropped it off) and they didn't check it in for two days. I was charged an additional 60+ for this. The people were just hanging out and not helpful at all.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
1.0

Associate was beyond rude to my mother. Couldn't take his eyes off his phone to help her back the trailer up, or even unhook it for her. He eventually unhooked it, & aggressively dropped the trailer on the ground & didn't say a word.

Colby M. 
Rating:
2.0

I want to the store and they had a long line with 5 people waiting and 2 workers outside. So when I went it people started to tell me they had been waiting 30mins to a hour and that the store was under staff. The inside seems every old and dirty but any ways one of the staff members at the counter went outside and began arguing with a older gentleman. You could hear them all the way in the store cursing and belittling each other. I literally thought at any moment they were going to fight. So then the gentleman that worked in the store came back in and he looked like he didn't wanna be there and you could tell how stress they all looked. I finally made it up to the counter and getting everything squared away was not issue but they are unprofessional and understaffed.

CHRISTEN S. 
Rating:
5.0

Customer did not leave a comment.

Papa D. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Over priced over charged, mileage was way off . Had to put gas in that went even in there when I got it . Truck wasn't clean . Barely drove

ERICA B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
1.0

The location and employees were great and helpful, BUT I was overcharged $700. I paid 10x what j was supposed to! It's been two weeks and haven't received a refund after being told twice that I would receive it last week.

KEITH J. 
Rating:
1.0

The girl running the front desk has ZERO idea what customer service is. Also, if there isn't a guarantee I'll have a truck available then shit needs to say that on the website when you place the order. None of this getting there and it's not available. Or, a GOOD customer service rep would have immediately offered a substitution, not blaming it on the previous customers. I don't care about them, I care about my move. I'll never use this location again.

Johanna S. 
Rating:
5.0

She's really good and friendly ! Definitely will come back if I need rent

DANIEL K. 
Rating:
5.0

We rented a motorcycle trailer to hall a 1996 Harley Davidson Heritage Classic from NC to Fort Drum NY. We had a 1 7/8" ball on our car and the trailer called for a 2" balll, but they hitched it up anyway. That doesn't seem like much difference, but we hauled the bike with the smaller one and regreted it because the trailer jerked and jumped all the way. So we found a uhaul place and had the 2" put on and WOW that was amazingly better. Hardly noticed the trailer after that.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Keislyn B.  |  Online Move In 
Rating:
2.0

Took me an hour to pickup the truck - only one person was working on a Saturday morning (think the others had called in). The truck sun visor was missing the retaining clip so it kept falling into drivers field of view. Truck has lots of damage spots that weren't marked and weren't in the pre-pickup photos. Tire was low on air and we couldn't fill it up at pickup - missing an adaptor on the air pump. Truck had an eighth a tank of gas at pickup.

James P. 
Rating:
2.0

Customer did not leave a comment.

TYRELL B. 
Rating:
2.0

Employees on their phones while printing up contracts on their Bluetooth ear piece talking to their friends and I can't tell when they're addressing me with a question or not. When you tell a person “just a moment” that shouldn't mean 10 minutes when their three employees and no customers in front of you

Jason C. 
Rating:
4.0

Customer did not leave a comment.

LATOYA B. 
Rating:
4.0

Parking access needs to be improved. Unloading is cumbersome the further you are from the handicap as one has go all the way around to the ubox area to get in the building

Isaac O.  |  Online Move In 
Rating:
2.0

I tried to call the location and was put on hold for nearly 15 minutes at which point I decided to just go there. When I got there I tried to check in with my phone and could not even though I had a reservation. I decided to go inside only to find a line which I was hoping to avoid by making a reservation and doing an online pick up. As I'm waiting the phone rings and the caller gets put immediately on hold. He is left on hold for 16 minutes( I know this because the employee commented how long the customer on the phone had stayed on hold). I finally get to the front, I check in for my vehicle but the employee could not see my reservation for my storage unit. So I pull out my phone and show her my number and access code and finally she pulls it up. I'm all done finally, go to pick up my van, and cannot use link to upload my photos. All in all I was now an hour behind and highly frustrated with u-haul.

ISAAC O. 
Rating:
4.0

Change how equipment inventory is managed. I ordered an appliance dolly. After speaking to several U-Haul representative I was assured it was available. When I picked up my truck it was not available. The representative called three nearby location and none of them had it. Don't give me the option to select the equipment when you have no idea one is available. It is deceptive practice is not good for customer service.

WAYNE S. 
Rating:
3.0

Customer did not leave a comment.

Beth C. 
Rating:
4.0

Customer did not leave a comment.

LAURA P. 
Rating:
2.0

Didn't have the equipment I had on the reservation. Didn't communicate whether the items were removed from bill. Turn the truck in a day early. No effort was to review the bill.

Gordon S. 
Rating:
2.0

when I walked in; to do the check in the receptionist was helping me then said you have to wait I'm going to use the bathroom first. she should have finished with me first and then went to the restroom.

Suleika L. 
Rating:
5.0

The only issue was few staff present on Thursday morning during the check-out. I was not upset, but the customer behind me was not happy.

JAYNE M. 
Rating:
1.0

Hire more and better motivated employees. Make sure they show up before the store actually opens to prepare for customers. Make sure that they prepare equipment for mobile pickup ahead of time so that customers don't have to visit the store more than once. Coach employees on how to be more efficient at checking equipment in, out, and cleaning equipment out. Coach employees on how to be more friendly and treat people with respect. Coach employees on how not to mumble when they speak. Coach employees on how not to lie about equipment preparedness.

ROBERT G. 
Rating:
1.0

1st truck rental in apex center street went great. 2nd rental was in garner on mechanical blvd was complete opposite no customer service I got ripped off Manger did not help or advise in fixing the issue with my reservation all he wanted to do is charge my credit card , unprofessional service specially when he treated the woman in front of me alot different. This store supposedly is a u haul company store. It's the principle weather it's a penny or a hundred . You made the company a penny more today and Lost a customer and a word of mouth for life.

Moath K. 
Rating:
1.0

The customer service at this location is absolutely appalling

KEVIN K. 
Rating:
1.0

Have someone else Working the front desk that knows the definition of customer service, with no attitude and someone that looks like she want to work there.

Ambur B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
2.0

The store was supposed to open at 7. It didn't open until 8:30, this was due to an employee getting into an accident. However, there were other employees that showed up, they just didn't have keys. I don't blame them, I blame whoever owns the store for not having a plan for this kind of situation. Why do the others not have keys? The employees handled it well despite there being 20 unhappy customers waiting. I texted the general manager, she never replied. I called multiple numbers and all lead to the stupid UHaul customer "service" line that takes you no where. That is on Uhaul.

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

Papa D.  |  First Impressions 
Rating:
5.0

I moved out within minutes of signing contract to secure a larger unit. All was well. Teans was professional and very personable. Tray was the other associate and listening to him assisting other customers, well, they make UHaul proud. Respectfully, Kathleen Savenelli New Unit #604 Should have N/A as an option!! I never opened the unit to which the close out refers. Oops, maybe you need to revisit your questionnaire. All is good, just helping out.

kathleen s.  |  Overall Experience 
Rating:
1.0

Ordered furniture pads and the location did not have any The manger did not show up to work and the two team members were behind with long lines as they were under staffed

Shaharyar F. 
Rating:
3.0

Customer did not leave a comment.

Milton E. 
Rating:
5.0

Customer did not leave a comment.

Celia L. 
Rating:
1.0

Waited 30 mins to get my reserved truck, tough time getting out of parking lot, key drop box not clearly labeled.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

IEASHA H. 
Rating:
5.0

Great service, great employees, and equipment.

ROBERT C. 
Rating:
5.0

Great staff! Great customer service!

Celia L. 
Rating:
3.0

Lackadaisical young man who checked me in disconnected the trailer, walked it into the parking space and never opened or inspected it. When walking back toward the office, he yelled back that I could go. I parked and went inside and told the lady at the desk that I had 10 rental pads inside the trailer and asked for a receipt. She said those were usually e-mailed. I received the email receipt shortly thereafter.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

MATHEW B. 
Rating:
3.0

Customer did not leave a comment.

Adriene R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI H. 
Rating:
5.0

Customer did not leave a comment.

Torrance C. 
Rating:
5.0

Customer did not leave a comment.

doug S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
2.0

Did not provide the furniture pads we paid for. After hours check out was a rocky experience and left me feeling worried that the company would hold me responsible for issues the app would not allow me to report.

Cameron W. 
Rating:
1.0

There needs to be more accountability and in house employment. I was given conflicting information throughout the entire process and the only help i could get when things started going wrong was the assurance that it was a different departments responsibility and i should call them. First. I do not recommend booking movers through Uhaul. Uhaul is simply a portal for a service called moving help. I booked the highest rated movers on there and ended up with broken book cases, boxes marked very heavy on top of boxes marked not load bearing and our dryer was stacked lopsided on top of our washer. They also went over an hour and insisted I should pay them cash for the extra hour. I called uhaul and i was told it was not their responsibility because uhaul does not represent the movers despite the booking and reservation being on the uhaul site. I was given the number to moving help who told me I was responsible for reaching out to the movers for reimbursement. So i just have to eat the losses i guess. Before the move a ubox representative assured me that the delivery date of the 10th was auto generated and that since i was only moving 6 hours away i should have my stuff within a couple of days. The contract date said the 10th. Our pods were picked up on the 29th. We prepared to bring enough supplies for me, my wife and our 9 month old to last a week just to be sure. Our stuff did arrive in our new state within a couple of days. However, I was told they couldnt drop it off until the 6th because they didnt have enough drivers. On the 5th i was called and told that a driver had called out and they couldnt deliver until the 14th. I explained that we worked from home and needed our stuff and had an infant eating out of a bowl on the floor because it wasnt here yet. I was told if i had an issue with the drop off date I could rent a truck and go get the uboxes myself 1 at a time or just open them on the lot and get what i need. We had 4 pods packed by someone else so that option was impossible, especially when we finally saw how they were packed. Eventually, the representative agreed to drop them off on the 9th. Even though 5 minutes ago they didnt have drivers. By the 9th I had never received a call or text to confirm the drop off so i called the ubox service line and was told that the manager was scheduling my delivery as we were on the phone. I asked for assurance that my stuff would actually get there that day. I was told the manager or driver will call me. I asked again "will my stuff arrive today?" Again, no one would commit to anything other than id get a call. Eventually I got a text saying my delivery time was 6pm - 10pm on a weeknight. I got a call from the driver at about 9:50 asking if they could deliver it the next day because their gps was dead and they didnt want to drive a forklift at night. I eventually got my stuff at noon the next day... I called uhaul support multiple times during this experience to ask for some sort of reimbursement or discount. At the very least some assurance that this process wasnt normal. I was told that the movers were my responsibility. Ubox storage and delivery is contracted out and not the responsibility of uhaul and at one point a representative called the storage facility to see what my delivery status was and was told that it was my job to book movers to deliver my uboxes. The representative seemed to have no knowledge of how the home delivery process worked at all and just told me to book movers to get my stuff. As for the delivery delay, uhaul only promises to get your stuff to a storage location in your state by the promised date. Getting it to your doorstep isnt their responsibility. Not that it matters because the ubox employees are able to promise whatever they want and youll still be held to the automated booking that says your stuff wont arrive for 3 weeks. I dont want to be dramatic, but this experience put alot of stress on my family and 3 days later, my back is still killing me after figuring out how my wife and I were supposed to unstack a washer and dryer. The only thing Ive managed to get out of customer service is the reassurance that despite uhauls branding on everything, uhaul is definitely not responsible for this experience. Aslo, dont forget to tack on about 250 in fees for delivering your stuff! That was a fun surprise. I will not use this service again.

Thomas R. 
Rating:
2.0

Better customer service, attitude, and make sure equipment is ready on time for other customers.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Tito S. 
Rating:
5.0

Customer did not leave a comment.

Wendell Jack B. 
Rating:
1.0

I went in for a 18.95 5 x 8 trailer. The location didn't have one so the only option they gave me was to rent a van. $120 later I got my things moved. What a fucking joke. Piece of shit people and company. I will never rent anything from uhaul again and will be sure to tell everyone I see and can tell about how horrible the service was and how I was taken advantage of. The most unprofessional, rudest people I have ever met. What a terrible experience. And to top it off the van stunk from marijuana the people must have been smoking at the place. Thanks for ruining my love and weeeknd. Uhaul more than sucks!!!!!!!!!!!!!!!

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

KACY M. 
Rating:
3.0

Inspect the trucks out truck had no ac and the brakes were very bad

MICHAELDAVID C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walid H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip L.  |  First Impressions 
Rating:
1.0

Terrible experience with this location… Go to Penske!

RAMI H. 
Rating:
5.0

Customer did not leave a comment.

NATALIE V. 
Rating:
1.0

i WAS BILLED FOR 7 EXTRA DAYS, THAT I DID NOT HAVE CAR!

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
4.0

I recently rented a cargo van, and $104.35 was taken off my card and it has been 5 days and I still haven't received my money back

DEBORAH V. 
Rating:
5.0

n/a

Zachary H. 
Rating:
1.0

The location that I picked up my truck is running some sort of scam. I picked up a truck with 1/4 tank of gas and I returned a truck with slightly MORE than a 1/4 tank of gas. I have the pictures to prove it. The store said I returned it with an 1/8 tank of gas and charged me 53 dollars. When I called minutes after receiving the fraudulent charge I was given an excuse and put on hold for 20 minutes. Then I called corporate and disputed the charges and requested a phone call from the location manager. It's been 48 hours and no call... this is obtaining property by false pretense and I will be filing a report with the local police.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

jd m.  |  Overall Experience 
Rating:
3.0

When returning the equipment, Heather and 1 other gentleman that was at the counter did not even acknowledge me. Heather was assisting a customer and once he left she began speaking so I gave her my name but she actually had someone on speaker phone and put her finger up at me to wait a moment as she continued to speak to the person on the phone. This continued for two more phone calls all the while still not acknowledging me in between calls but could stop and speak to her fellow associate who not once acknowledge me either. The only person I felt that I encountered during pick up and drop off that was helpful and friendly was the young man who helped us unload the trailer in the designated area. I ended up walking out of the store and went into the garage area to find the same young man and gave him my remaining payment in cash since Heather wouldn't assist me. The young man apologized and finished up my drop off. Thank you to him! I should have gotten his name but did not. I would only return to this location if I had no choice and only dealt with the same young man.

Dianna S. 
Rating:
3.0

Customer service was great, excellent…but it wld benefit the store and employees if management would schedule more employees during peak times

STEPHANIE K. 
Rating:
2.0

I checked in online and it still took 30 to 45 minutes to pickup a 5x8 trailer. When I bought the trailer back to drop off was even worse. I was told to pull the trailer around to the side of the building and someone who wouldn't be with me shortly to check the trailer and release me from the contract. No one ever showed up after several trips back inside the building no one still never showed up to check me in. Finally I found out on my own that I was able to check the trailer back in or drop off the trailer via the web page which I did. I still have not received a confirmation email from U-Haul stating that all is well. Note that there was only a couple of people in line at the time of my drop off.

Timothy P. 
Rating:
1.0

Load the person's information in the system correctly. We did not pick this location.

LAWRENCE P. 
Rating:
1.0

The front desk was terrible and even threatened me. Mr archer? Please call me as soon as possible. 9105140222

Beulah M.  |  Online Move In 
Rating:
1.0

I had reserved a guaranteed truck at the garner location which is also where I have my storage unit. I reserved it doe 24 hours. When I got to the facility to pick up my truck I was told that there was no truck available and they would have to call and find me one. I was told that there was a truck at another location. Maybe I am a little stupid but good customer service to me would be for someone to drive that truck to the garnet location to where I was waiting but no I was told I had to drive 9 miles in my persons vehicle to go pick up the truck (it was actually 11.7 miles). I also asked the employee at the garner location why there where no disc locks on the 2 doors that I had on my storage building and he said I had to bring my own locks and looks. When I told him I booked online and hey were supposed to be included for free he provided me with 2 locks. I love 2.8 miles from the garner location which is why I booked there. I wasted almost one hour of my time driving to Raleigh to get this truck which means I will waste another hour driving back to Raleigh to get my car on Saturday. I asked the lady at the Raleigh location about the miles and time I had wasted and she gave me the weekly mileage rate instead of the weekend rate. I find this unacceptable. I feel like I should have 23.4 free mikes to put on the truck because that is the distance that I am forced to drive getting the truck that I did not plan on. I would also feel like I should be reimbursed fir a gallon on gas that I am having to put in my car to drive there and back that was not part of my booking. I also feel I should be reimbursed a few gallons of gas that I am gonna have to put in the uhaul truck that was not my plan. I also feel I should be reimbursed somehow for the 2 hours on my wasted time. I am moving into a different house in 2 weeks and will need to use another truck for the move. I am very nervous about trying to use this I haul again. Moving is stressful enough and my experience with you guys has only made it worse.

Mitchell C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATALIE V. 
Rating:
3.0

Customer did not leave a comment.

Sharissa B. 
Rating:
5.0

Customer did not leave a comment.

BRYONA P. 
Rating:
1.0

But the truck they rented to me lick when it rains and miss up some of my things had to go buy new one

HUGH B. 
Rating:
5.0

Customer did not leave a comment.

ELAINE M. 
Rating:
5.0

The van was clean inside and out. The windshield was filthy on the inside.

DAMON S. 
Rating:
5.0

Wish they had the truck I reserved, instead got a smaller one, which was rough because (1) I'm tall and I hit my head on the door like 5 times, and (2) it had no ramp which was rough on the knees lifting the items + my overweight (no shame) self up into

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
4.0

Customer did not leave a comment.

CATHY B. 
Rating:
5.0

Stephanie was a great help.

Doug L. 
Rating:
5.0

Great customer service.

Quincy T. 
Rating:
5.0

Young man from Sunday may 30 th staff was very rude and was speeding in the uhaul pick up truck

KYESH V.  |  Online Move In 
Rating:
4.0

I was informed that there would be a lock waiting inside my unit, but it was not there. My agreement stated that a free lock was included.

chris c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  First Impressions 
Rating:
1.0

Paid for outside RV storage that I never got. Spent 180 minutes over 3 weeks trying to get resolved. Finally got a credit Very poor service

DON Z.  |  Overall Experience 
Rating:
3.0

I rented a truck to when moving in, but was never credited the free month for doing so. For the first few months, the code I was given never worked. I know I was doing it correctly, because the “temporary” code I was given the first day worked for the first couple of months. After that, I was fortunate enough to get there when someone else was entering. The next time I tried and no one was there, the office staff finally gave me an access card that worked.

Lowell Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kaye c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

doug S.  |  First Impressions 
Rating:
5.0

Keep up the good work

JAMES G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debbie H.  |  Overall Experience 
Rating:
5.0

outstanding service, despite of the high price ;-) If the price was a little lower, I probably would rent the storage unit for one full year vs 2-3 months.

Omar S.  |  First Impressions 
Rating:
5.0

This is my first time renting a storage unit, and it was very easy. This is an excellent facility.

Kevin B.  |  First Impressions 
Rating:
3.0

have purchased supplies here before, but this has been my worst move ever,

Bennis B.  |  First Impressions 
Rating:
3.0

Unit was in use when I arrived to the storage ready to unpack my things I was assigned another which was also in Use after the 3rd time they got it right

Stephanie W.  |  First Impressions 
Rating:
5.0

Great service, very professional and kind.Thank you for your patience 👍. Ms Jay Washington Sr

Johnnnena W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally B.  |  First Impressions 
Rating:
5.0

Many automatic overhead lights in the storage facility won’t turn on so my unit is in a dark hall. I imagine this could make many people feel uncomfortable. Very clean. Advertising and the instructions I was sent after booking said there would be a lock in the unit. There was not. Slight marks taken for the light in and lock but overall free and fit my need.

Patrick J.  |  Online Move In 
Rating:
2.0

My overall experience with uhaul staff is good BUT as I was returning my rented 15’ truck, I encountered a staff member/young man who was the RUDEST I have ever encountered and down right ABUSIVE. Worst, he took the key from me and drove the truck in front of building like racing on track and almost smashed a poor man who was pulling in front of him (see your videos from cameras). When I asked about manager, he said go inside and wait and he is way to busy to worry with me. Mocked me when i asked if my check out was completed and said look at trucks that I have to do and brushed me off. I have rented storage for over two years and sometimes two at ones. Rented multiple trucks for me and business but never expected that rudeness and dismissive/abuse to customers. The manager (Ms. Tyndall) was very professional and courteous but I refuse to do business with this location in future and would not recommend to anyone else because my experience with the employee (see my return for his name). One final word, there are many facilities that compete for the same services as yours, what sets you apart and encourage people to do business with you again is your customer service and that is completely MISSING with this employee. Thanks.

Rokos I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
5.0

This UHaul location is the best in the area. Capital Blvd. Is the worst. I have rented several times at the Mechanical Blvd. location, this time to move to Youngsville,N.C. They are polite & professional. If I ever get a chance to use them again, I will not hesitate to. Great customer service!

Steven S.  |  Overall Experience 
Rating:
5.0

Very clean and well-managed store!

Angel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jenell W.  |  Overall Experience 
Rating:
3.0

Back storage area is where I had my camper and lights at night were always out. Never could get a “pod” for remote access, I always had to exit my car to enter gate code on key pad . Reported several times to staff that said they would het manager to fix it a and call me and he bet did. I stopped by one day and he said he was busy.

Jeff P.  |  Overall Experience 
Rating:
5.0

Great personnel, very helpful and attentive to details. 5 star rating for the team.

DOUGLAS M.  |  Overall Experience 
Rating:
5.0

Thanks for all of the amazing customer service!

Chandler P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bert D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Artemio N.  |  Overall Experience 
Rating:
5.0

Loren in the front office was terrific. She is a true asset to U-Haul. Her knowledge and professional demeanor were great. The entire staff I encountered were very good and customer centric.

DOUGLAS M.  |  First Impressions 
Rating:
5.0

I will recommend U-Haul to anyone

MARCO F.  |  First Impressions 
Rating:
1.0

No organization at dealing with customer with u-boxes and regular customer. No plan for customer to get ther u-boxes.

Ricardo W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evelyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo W.  |  First Impressions 
Rating:
5.0

It felt that I was alone in the building as I moved my stuff in. The cart worked well. The unit location was reasonably close to the door. The vehicle access was well designed to that lifting was minimized.

Richard F.  |  First Impressions 
Rating:
5.0

The manager was extremely professional and courteous and very helpful. I would highly recommend this facility any day of the week

Lawrence M.  |  First Impressions 
Rating:
5.0

Smooth operation all around

Bert D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Artemio N.  |  First Impressions 
Rating:
1.0

Me and my husband are very upset with the way our rental was handled today. I called uhal this afternoon to reserve a storage unit that would fit a truck as we are moving and need a space for my husband'struck. We were told that we could rent an enclosed unit at your location that was as big as a 1 car garage. When my husband got there that's when the problems started. At first they could not find our reservation even though we had a reservation number. Then they decided that they would give my husband a unit and proceeded to charge him $200 when the unit was supposed to be free because we rented a moving truck. When my husband pointed this out they did not believe him and made him swear that he rented a truck. Then finally he said he would give him the unit for the free month. When he went to go find the unit it was inside and they gave him no direction on how to get there. Our unit was supposed to be outside so we could store our car. They said they did not have that unit and the only thing they could give was an inside one which does not help us. It took my husband 3 times to get in as they kept giving him the wrong gate code. When he finally did find the unit it was upstairs and the furthest away from entrance that you could get. When he finally got to the unit there was a zip tie on it he had to remove along with a mouse trap and dead mouse in it and cockroaches. At this point my husband had already been there 3 hours and he needed to get back to us to finish out the day. To say the least, we are very unsatisfied and plan on calling the corporate number to speak to someone. This experience has put a very bad taste in our mouth. Please let me know how we can resolve these issues and get the unit we ordered.

Margaret D.  |  First Impressions 
Rating:
1.0

I went to put my clothes in my unit and when we pulled the door up we found roaches crawling on my items. I then called a friend to see if I can store my clothes at her house. Spoke with the person on duty and he made me feel as if he didn't believe me or as if I brought the roaches. He did point dead roaches out side my unit and down the hallway. Also the storage facility itself smell bad and has a water leak. I plan to bomb my unit before I move my items out to make sure I don't carry them into my new home. I'm totally disappointed with storage facility

CRYSTAL B.  |  First Impressions 
Rating:
5.0

Staff very friendly and accommodating, very eager to assist

Vernelle M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Don G.  |  Overall Experience 
Rating:
5.0

I needed a short-term storage solution and U-Haul gave me exactly what I needed.

Richard F.  |  Overall Experience 
Rating:
1.0

I rented this unit to store household goods while waiting to move into my new home. When I came to the unit on 9-2-20 to load my furniture, the storage unit was leaking and the concrete was soaked which ruined my mattresses, TV's and ruined my Christmas decorations that have been in my family for years and the rest of my belongings smell like moist-mildew. I went to the office to see what can be done and he said they won't do anything they aren't liable. I rented a storage unit to store and secure my household goods. I'm so disappointed, I'm looking to seek legal proceedings for reimbursement on my belongings that were ruined.

DEBORAH K.  |  Overall Experience 
Rating:
5.0

The new manager Mike H. is very helpful and understanding!!! -Chelsea Claboine

Chelsea C.  |  Overall Experience 
Rating:
5.0

Free month of storage unit rental with a trailer rental is a nice touch.

Richard F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharonda L.  |  First Impressions 
Rating:
1.0

When I called a week ago to resolve a different problem, I was told by the manager, Mike, that if I called ahead of time to tell them when I was coming to unload my UBoxes, into a storage unit, they would have them ready for me. I called Friday afternoon to let them know I would be there Saturday morning. When I showed up, I told the manager I had spoke with him last week and he rudely said, “No, probably not.” After assuring him that I DID talk to him, they found my account, and UBoxes. However, they had not been pulled out and ready for me. They said, to give them some time, probably 20 minutes, and we’ll call you to let you know they are ready. After an hour and a half of waiting in the parking lot, they were pulled and ready. When I went in, to find out which storage unit was ours (I made a reservation for a 10x20 back in June), I was told that I didn’t have a reservation. They had to make me a new one, but they had no 10x20’s available. I made the reservation, drove out back to the other building so we could FINALLY start unloading our UBoxes, to find that they were stilled screwed shut. Of course the front desk wasn’t answering the phone, so I had to drive back up there to get someone to come back down and take the screws out. I then scanned my access card to get into the storage unit, and it says “Welcome Kailyn.” That is not my name, so after we finished loading all of our belongings into the unit I went back up front to tell them. I was told that if I wanted it changed over to my name I would have to come back a time that the manager was working because nobody else knows how to do that. Meanwhile, the whole time the cashier is talking to me, he is spitting into a water bottle because he had dip in his mouth. Overall, I was not pleased with this experience. What should have been a 1-2 hour ordeal wound up being over 4 hours. The one employee that wound up helping us actually retrieve the UBoxes and get the screws out of the boxes was friendly and apologetic (I don’t remember his name, but I do know he was finished at 1:00 that day-8/15). Other than him, the experience was very frustrating, and if I had the capability to tow the UBoxes, I probably would have just taken them elsewhere.

stevie t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry K.  |  Overall Experience 
Rating:
4.0

Mike Newly assigned Manager was excellent! Helpful went out of his way to be accommodating

thomas b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  Overall Experience 
Rating:
5.0

As a customer I was well satisfied

BRENDA R.  |  First Impressions 
Rating:
5.0

Mike was very professional and great to work with.

MIKE H.  |  First Impressions 
Rating:
3.0

Most staff was very nice but if you have problems they tend to be too busy to help.

Jeff P.  |  First Impressions 
Rating:
5.0

The service was exceptional

Everette C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherri F.  |  Overall Experience 
Rating:
3.0

I called a month before the actual moving to the storage unit and using the truck. I got to the place in Morganton to get my truck and the guy there was rude and did not want to answer my questions and he said he did not want to talk to me the he would talk to my daughter (I am Spanish and my daughter looks American) he should not be so rude and calm my anxiety with the answer to my questions which were very legitimate considering the truck charge was high (he said I was going to be held for $343.00 but my money will be credited to my card once we got there) I did not understand WHY he couldn't just do the right thing because that was way too much and he said we couldn't return truck back in Morganton but it was really not true. Anyhow, I called the U haul place at Mechanical Blvd. in Raleigh and the guy who answered the phone was not very knowledgeable and he just couldn't even find my reservation. We get there at 3:53 and as told in Morganton but the owner, Mr. Hennessee, we wanted to let them know we were there so the time we got there is recorded an he said I would get $100 back credited for early return of truck. The storage place is busy, the guys Kenneth Perry, says he can help me, but when he is helping me some other people say that they need to talk to him and he tells me to stay there on that register while he helps this other customer because they need help. I asked Why is the other guy not helping because I believe once a customer is being helped then he should finish his work with them and then get the next customer. He went and helped the other people and when he got back to help me, then he rushed because he wouldn't answer my questions and he did not even make sure I was not charged for my first month . He told me to wait at storage unit number given and that he would be there shortly. When we get to the storage unit. I did not feel safe. There was a woman there who says she has 3 storage units and sure she did have a dog in one of the units, she had her blanket, microwave, cheese, food, eating there. She also had all her stuff spread all over hallway and told me not to go by there because she needed the hallway to spread her junk. I told her I did not care and that we needed to unload our stuff because we had been driving for 3 hours and we wanted to get it done. She also took some of our stuff and we had to ask her to give back to us. She looked like she was on some drugs. The alarm went off when we opened my unit and when we tried to close. THUS, they should fix that. Someone should make sure NOBODY is in those units eating, sleeping and with animals.That is not a safe nor good idea. I am scared to go back there by myself. At 6pm, I asked that guy who helped us to please make sure I got my money credited and he gave me a number that is not even UHAUL to call and talk to them because he said he couldn't do it.. Customer service not good at all. What a hassle for me to go through all this while I am trying to move out of my old house , store things and finish my work .

Ingrid K.  |  First Impressions 
Rating:
5.0

Customer service was top notch. I will definitely be using this store again in the future. Thank for the experience!

Marcello P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rhonda I.  |  Overall Experience 
Rating:
5.0

Krystal went above and beyond to make my move-in easy and seamless. I hope Uhaul is providing her with some type of bonus or compensation for working during these trying times.

Jerry S.  |  First Impressions 
Rating:
5.0

This facility is really terrific. First time i've been issued a card to swipe instead of having to remember a passcode. Facility was super clean. EXCELLENT!! And one month free didn't hurt. Great promotion.

Randy W.  |  First Impressions 
Rating:
1.0

Contacted Manager and she didn’t care about my issues. Have recommended several friends and family to a different storage facility.

TAMEQUE S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the truck was well equipped for the job.

JAMES O.  |  Overall Experience 
Rating:
2.0

If you want your belongings taken from you in the form of employees pretending to be a friend to get your things then this is the place to store your things. I did report this but got no results.

Katherine L.  |  Overall Experience 
Rating:
5.0

Very helpful no

Arthur P.  |  First Impressions 
Rating:
2.0

Unit was entered by staff illegally while still under contract. Door was left open and contents ruined by rain, management took no responsibility or offered apologies. In fact management tried to cha

Jason L.  |  Overall Experience 
Rating:
5.0

Excellent service.

Gregory J.  |  First Impressions 
Rating:
5.0

great service

lorinda l.  |  Overall Experience 
Rating:
4.0

.

Kyle G.  |  Overall Experience 
Rating:
3.0

Good service

Frederick W.  |  Overall Experience 
Rating:
5.0

Jamie was the best rep quick professional couteous

Amber F.  |  First Impressions 
Rating:
5.0

Very good service

george m.  |  First Impressions 
Rating:
5.0

Over the years, uhaul has gotten so much better in pricing and customer service.... now they need to add a loyalty program.

Johnny W.  |  Overall Experience 
Rating:
5.0

Customer service was on point! Thank you!

AMBRE W.  |  First Impressions 
Rating:
5.0

Even though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!

Cathy S.  |  First Impressions 
Rating:
2.0

Great, efficient service. Completely satisfied.

Valarie M.  |  First Impressions 
Rating:
5.0

Great

Naeema H.  |  Overall Experience 
Rating:
3.0

I really did not like the requirement of a circular lock without prior notice. I had one at home and did not bring it because I was unaware ahead of time this was required.

Tom H.  |  First Impressions 
Rating:
5.0

They work very hard to get you out and on your way. Great customer service

unity in c.  |  First Impressions 
Rating:
5.0

Very clean.

Diane C.  |  First Impressions 
Rating:
3.0

Information was not explained correctly and I was told I was going to have to pay $3500 for dropping of my truck. THAT'S RIDICULOUS!! However, the saving grace was the Customer service I received.

SHANTEL H.  |  Reservation 
No reviews have been submitted for this location.

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