Customer Reviews for U-Haul Moving & Storage of Gilbert

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gilbert

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Thomas P. on

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Good customer services

David R. on

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I’ve helped multiple families in transition with storage units and have always appreciated the professional and competent environment of this uhaul facility. Thankyou for the excellent service.

Michael J. on

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This location is very well managed and run. They go above and beyond to assist in any way they can and have been great to deal with over several years.

Keith M. on

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Staff very accommodating and helpful. Facility is EXCELLENT. Won't hesitate to utilize again when the need arises.

Craig T. on

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Your front desk person was extremely helpful, kind and well informed. She made the process a breeze and even had fresh cookies! She deserves an upgrade in pay for providing such exceptional customer service. I would recommend this location to anyone in need of their services.

Steve P. on

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Offered me a good deal and the drive up facility is very convenient for me.

Michelle B. on

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N/A

LONNIE M. on

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Customer did not leave a comment.

RON M. on

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Great storage facility. Is always maintained and clean. The staff is polite and helpful and I always felt my stored belongings were safe and secure.

Estefania A. on

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Double charged for Uhual. Was not able to assist at the store.

James S. on

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Excellent customer service...Thank you JA SELLERS

MIKE B. on

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Thanks for all your help with my needs

sean J. on

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Nothing I can think of

hazel E. on

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Evan J. on

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Daren S. on

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Explain to the customer to use the return app before leaving the vehicle to take a picture of the odometer this would help your customers.

Alex B. on

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Todd is a fantastic guy- utmost professional and very personable. Made the boring process fun and interesting.

Carroll B. on

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Customer did not leave a comment.

Tammy G. on

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Great customer service. Friendly and helpful. Store and grounds very clean.

Cathy R. on

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Rodney and staff at the Hayden/scottsdale store were wonderful! Very responsive, friendly helpful, got me the best deal for what I needed and made the process very easy and stress free.

Evangela F. on

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Our experience was very easy and pleasant!

Thomas P. on

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Excellent customer service.

Mickey C. on

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Shawn and his team are the best! Always love interacting with. Todd, Anne and Nathan!

michael C. on

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The Best UHaul Team I have ever interacted with! Shawn. Todd, Anne and Nathan work so hard to make sure all customer needs are met!

James S. on

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Anna, Robert, and Shawn really know how to run a tight, but fun, facility. Helpful in every way imaginable. Personable and first class service! Thank You. Jim S in Chandler

James S. on

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Very helpful staff. Organized and clean. Appears that owners and employees take pride in their workplace.

KIRAN S. on

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Customer did not leave a comment.

ANGELIKA A. on

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This storage location has been absolutely amazing. They have been understanding, accommodating, and very patient to myself a single mother of two girls.

Sheri W. on

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Easy friendly clean

Savitra L. on

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Louis G. on

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Customer did not leave a comment.

Jerzy W. on

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Keyur P. on

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Very helpful!

David H. on

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Chinasa O. on

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Awesome service and very friendly staff.

PHILLIP S. on

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The computer system needs to be updated. It too longer to process to process the paper work than the time I used the rental truck. The ladies who handled the paper work tried their best to speed things up but was successful.

Kay W. on

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I was running late to get the van back on time. I called the office to Lethem know. I knew there would be an extra charge. but they waived it. So nice of them. Also great freshly baked cookies ??

Todd W. on

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Fantastic Facility and Staff.

Kevin C. on

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Very friendly , Very Helpful

Carol N. on

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Nice location, clean vehicle, prompt service, friendly & helpful agents.

Andrea W. on

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Helpful. Everything worked out well.

GERRY P. on

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The staff at the Uhual Gilbert location was extremely helpful and always attentive. The location was secure and safe i was confident in keeping my valuables stored there.

WILLIAM W. on

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Thank you!!

Lisa B. on

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Was good for our needs for the month. Suggest showing the unit before renting.

Mallory L. on

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Great service!

Jonathon H. on

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Very helpful in helping me select just the right size of storage unit. Extremely helpful in giving me the variety of options to better make my move easier. Thanks

Kelly C. on

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Great rental experience

Scott J. on

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Staff was easy to work with and courteous.

robert d. on

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This is a well organized top notch run storage location that I would highly recommend to anyone who is looking for a storage location.

Mauricio O. on

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Would like a more flexible schedule non traditional hours.

pamela k. on

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Friendly staff, great customer service, very clean facility

Lindsay B. on

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Everyone was friendly and accommodating.

Danielle R. on

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Everyone we worked with was wonderful! I wouldn't change a thing! I loved the service, attention to detail, and friendliness. Thank you!

Frank Z. on

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My experience was excellent.

Jacob W. on

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Gave answers to every question I had and was very clear on everything.

Yesenia M. on

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Great service.

Joe a. on

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Todd did a great job of checking me in. He was very helpful, knowledgeable and friendly. He answered all of my concerns and got me as close to the elevator as possible. Great job, Todd! Joe

Gail D. on

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Very friendly and knowledgeable about products.

Diane P. on

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Great value for the money. The security is top notch and the free availability of carts is great for both moving in and moving out.

Daphne F. on

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Great service

Peter C. on

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Todd did a through job. I highly recommend going to that location for any storage or moving needs

glen h. on

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Very helpful

jerry C. on

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The Staff here are Fantastic. The Facility is very well maintained and I'll be coming here again.

don p. on

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The staff was friendly and easy to work with.

Barry J. on

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no complaints here. thanks guys, I appreciate all of your service..

cindy p. on

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Todd was very friendly, courteous, knowledgeable and helpful. Very happy and pleased.

Mickey C. on

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Kristan and Taylor did a great job checking me in and explaining UHAUL policy regarding the rental of my storage space. The asst. jgr. Todd walked me to my space, opened it and them helped me lock it.

jodee t. on

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Everyone was very professional and friendly

jodee t. on

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Everyone is very friendly and professional

terry f. on

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👍🏻

Paul D. on

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Third time I've rented a unit at this facility, and I have never been disappointed. Last time was the best yet. The onsite managers Shawn and Tina got to know me personally, and were always friendly.

Valerie A. on

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Staff was always very nice and helpful.

Linda E. on

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Staff very helpful, friendly, patient and understanding. I was VERY pleased to do business with this facility. I would definitely recommend it to anyone. Thank you very much for the Peace of Mind.

CHRISTINA M. on

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My overall move from NY to AZ was a hot mess....until arriving this location! Tanner went above and beyond to make sure that not only my previous issues were resolved, but that I left with a smile! :)

SANDRA B. on

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I rented the unit on Aug. 18, 2018. I removed my furniture on Nov.25, 2018. I was told I will receive a retro refund. This is unethical U-Haul is keeping just about 3 weeks of pay from me.

Myra B. on

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Tanner was very kind and helpful. He went above and beyond to help me finish up a very intolerable experience with Uhaul. Thank you Tanner and team!! Myra Bennett

Paul W. on

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Manager was patient and respectful. The staff was attentive and friendly. This is a very well run facility. Nice convenient spot near CGCC. Mostly indoor storage with available carts and easy access.

tammy C. on

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Just a great person that runs and owns this facility. Would highly recommend!

Diane G. on

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It was a good experience

VIRGINIA L. on

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Thank you! If I ever need to store some things I will use your facility again. I appreciate the friendly staff.:-)

michael g. on

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You and your staff was super friendly and helpful.Would refer all my friends and family to use your facility.Thank you

Todd W. on

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Everyone here was awesome. Highly recommended for Storage.

latry h. on

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I really appreciate the way everyone made everything so easy for me and also on my day of canceling the worker that help me win beyond with her job entails I’m sure and I just want to say thank you!!!

Joseph C. on

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Great.

Kevin H. on

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Shawn and his team are awesome! Thank you!

Zane A. on

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I had a great experience here. The staff were exceptionally friendly and helpful. The storage unit was climate3controlled and clean.

KEATON A. on

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Shawn and team did a fantastic job helping me out with my storage needs. I would highly recommend this facility to anyone who needs to store their home goods for any length of time! Thanks!

PHILIP T. on

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it very well fit the purpose at the time but I do think , and will tell any the same , that the rate increases were excessive especially for renters already renting.

terry r. on

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The staff, as well as the owners, were friendly and very helpful. They also seemed interested in my story as to why I was there and provided kind words which were important at a stressful time.

darren t. on

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Perfect staging before move in

angel f. on

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It was a pleasure doing business with U-Haul Storage. The office staff members are personable and helpful. All of the equiptment and the facility itself are well maintained.

darren t. on

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Would expect facility to be full service to drop trailer

Alicja W. on

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Top rated customer service! Staff was amazing!

gary b. on

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Larissa was always very friendly and helpful every time we visited the office.

larry m. on

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Becky M. on

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Absolutely amazing and super helpful.

Linda E. on

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Todd and Shawn were absolutely fantastic!!! They were extremely patient, kind, helpful, generous with their services and informative! I would highly recommend this site and the team!!

Rebecca C. on

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It was easy and fast, guys in office were great !! Thank you

Mike O. on

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The manager and employeese were super friendly and helpful every time I dealt with them. The whole storage facility was secure, clean and well maintained.

roy o. on

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Great service and access

David M. on

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Manager/Owner was very helpful and easy to work with. Facility was spotless.

James M. on

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The owner and staff were very friendly and funny. Had a great time sharing some stories, they give me some hints on the local area and took great care of us.

Kimberly P. on

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Highly recommended, team in office is helpful and great to work with. No complaints!

Kimberly P. on

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Great team in the office! Helpful and the units qnd property were clean and well maintained.

MIRIAM C. on

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I've been using this facility since 2013 and have always found it to provide excellent service.

Justin M. on

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shawn was very helpful and friendly and made sure that i had everything i needed even water to keep hydrated while unloading my rental truck.

Morgan H. on

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This facility is so well run. The gentleman that are there are responsive, engaging, & courteous. They were appropriately staffed, as I rarely had to wait. I will use them again 100%.

RITA C. on

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From the very 1st day I walked into U-Haul in Gilbert I was treated with much respect. They answered any questions I had. Upon moving out I was going through so much. But you guys were AMAZING!!!!

Carol C. on

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Great people to do business with

JOANNA H. on

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After I moved out I was getting emails saying I owed rent and I would be charged for being late. Well, since I moved out the day it was due, I owe nothing. But, email stated otherwise. stressful time.

Duane C. on

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Sean was very friendly and took care of us excellently.

MARK M. on

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I leased a storage unit at Gilbert AZ U-Haul for over 6 years. Shawn and Tina Jaggers could not have been more accommodating. They were always professional, cooperative, and willing to assist. Thanks.

Jennifer P. on

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Staff are extremely pleasant and helpful.

Scarlett B. on

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I only needed storage for a short time, but the process was simple due to a friendly staff and well run office. I will definitely recommend and remember U-Haul for all future storage needs.

donald m. on

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Shawn and Tina Jaggers were so helpful! Thanks! You really are the best!

ronnie w. on

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By far one of the best facilities I've ever been to, every aspect was great, clean units, friendly staff

Carlos B. on

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AMAZING EXPERIENCE, AMAZING OWNERSHIP, AMAZING STAFF, and AMAZING SERVICE! Shawn and his Staff were absolutely awesome, super professional, polite, helpful, and caring about our upcoming relocation.

Jake D. on

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The staff at this facility were extremely helpful and patient. They went above and beyond to help me during a very stressful move from Dallas TX to Gilbert AZ. They deserve recognition. (⭐⭐⭐⭐⭐)

Preston B. on

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great place and people!

Gayle B. on

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The guys and gals at this location were friendly and fun every time I came in. If I ever need a storage service again I will definitely return to this location.

brittany c. on

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Great staff, very happy and friendly any time we went in. We appreciated the offer of snacks and drinks each time as well!

Cynthia R. on

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This is the second time I've used this facility and will continue to come back when the need arise.

Mike F. on

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Moving and storage activities are not my idea of fun; however, every member of your staff was courteous, professional and helpful. I enjoyed the opportunities that I had to interact with them!

Esquipula M. on

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No problems!!

FRANCESCSO B. on

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Clean and well cared for facility. Friendly and professional service.

ADMIRAL W. on

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service was great....

kevin k. on

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Thanks

Scott M. on

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Lived out of state was there periodically whenever I came I had a problem it was resolved immediately felt like I was part of the community definitely will use this facility again in the future