Customer Reviews for U-Haul Moving & Storage of Glenwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Glenwood

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JOHN D. on

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Always fast and professional, good equipment, well maintained.

Charles C. on

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Sheryle M. on

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Stanley R. on

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James M. on

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Karen R. on

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I rented a truck for 3 hours and was never told in person that I would be charged if I returned it after hours, even after I mentioned I would be bringing it back after closing. In my opinion, this was very unethical, I paid over $100 to move less than 25 miles for 3 hours. Ridiculous... I will not use your company ever again

James G. on

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lalitha s. on

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Mary L. on

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Just keep it friendly all the time.

Wendianne R. on

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Have a separate checkout line in the store for people who are returning their rental. I came into the store after giving the rental to the guy to get my receipt and there were 4 people waiting in line to purchase. I was there before them (outside returning my rental), but it was uncomfortable for the counter guy to help me before them, as they felt I was walking in after them.

Emily F. on

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Experience was fantastic. We were in and out very quickly. Drop off was quick, even with us being in a rush due to an appointment we had to get to. Will definitely use again in the future.

Elias B. on

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Employees were cheerful, helpful, and timely. I couldn't have asked for much more from this experience!

mike b. on

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Eryne G. on

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Stephen R. on

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Michael W. on

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Jody J. on

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Robin G. on

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Nothing, your team.is awesome.

TIM S. on

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mike b. on

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The cost and custo.er service was outstanding!

Duane W. on

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Lora P. on

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Joel m. on

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Need more Counter people one of the break lights on trailer was out

JP L. on

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They are amazing. Fast and help you get the job done. There is not a better I haul in town then this store

Sandra S. on

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Everything went well and people were helpful

Wendy S. on

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This location is seems understaffed. Often there are no workers inside to help you . I tried to call several times to speak with a worker about returning my truck and it kept sending me to an automated voice system. When I called back a woman answered annd before I could even say hello she abruptly said "Im very busy and you keep calling. I'm going to have to put you on hold since you won't let it go to our voice system."She was very rude.

Garth B. on

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KATHLEEN K. on

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Nadja B. on

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Kelli L. on

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max j. on

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brian b. on

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I would like a customer service representative to contact me because I had a horrible experience and was extremely insulted and feel that I experienced sexual harassment from the staff at the pick-up location.

brett m. on

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Good Service, was able to drop off truck quickly with no problems.

Barbara F. on

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Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Melvin D. on

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Operates like a local business!

Hanna G. on

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Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Xander B. on

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The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Ashley F. on

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Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Sarah B. on

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No comments

Carol A. on

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Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

KATHLEEN K. on

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Excellent help every time. Outstanding!

Mitchell B. on

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Very pleasant experience. Very nice staff

Amber H. on

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Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Barbara F. on

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Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

nikki g. on

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I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Nancy S. on

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Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Ron S. on

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Thanks for your help and assistance. I am very pleased with achieving my needs.

ADRIANA M. on

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Thanks for the water!

Sara D. on

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The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Kathy L. on

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Very good

Matthew C. on

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thank you

Robert G. on

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Great Experience.

marshall w. on

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👍

DAVE H. on

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Excellent Service and facility.

Jeremy E. on

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Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

ROBERT P. on

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Good service, attention to security, clean facility.

Kimberly P. on

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Anytime had need to work with staff and facility all went well and efficient

nikki g. on

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Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Christopher C. on

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Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Michelle W. on

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Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Robby F. on

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When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

deborah w. on

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Love you guys.

Lynne F. on

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Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Kevin S. on

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Thank you.

kathy g. on

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Very helpfuf. Cancel storage.

Ray S. on

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Steve S. on

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information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

kayle p. on

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Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

colleen c. on

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I didn't use storage

Barbara J. on

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This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Jalin W. on

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Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Lisette B. on

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The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

JOEL W. on

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Clean secure facility. Friendly helpful staff.

Jalin W. on

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Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

SALLI JO O. on

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The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

ashley w. on

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Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Cindy S. on

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The team ran an efficient well run operation providing impeccable service and direction

OWEN N. on

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Well taken care of

JImmy G. on

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Thank you

JOHN A. on

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Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Harriet R. on

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Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

DANIEL E. on

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The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

amanda g. on

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The lady that worked there was very helpful both times. We where thier during our pick up and drop off

MICHAEL M. on

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Johnny is an outstanding manager he made our move so much easier I'll always be grateful