Customer Reviews for U-Haul Moving & Storage of Goldenrod

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Goldenrod

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Ira M. on

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Sandra M. on

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The drivers seats was awful. It slanted to the left and when you would hit the brakes it would slide forward and the back when to hit the gas. Also the drivers door was very hard to shut. You had to really slam it to get it to shut. This is the worse truck rental I ever had. And the mileage charge is way to much to be charging.

Jason M. on

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John W. on

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Zack D. on

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Ricardo C. on

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Nestor C. on

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Jose A. on

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The truck needed wiper blades n the front end was to loose your maintenance personnel need to do a better job with the maintenance n will like to get credit for one day because I returned the truck a day early n I didn’t use all the miles that I charged for thank you

Miguel V. on

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This was a fiasco. Registered online to avoid lines. Get there and there are 2 lines with appx 10 people. I asked an outside employee what the process was as I did not think I needed to be online and also called the 800# and both said to get in line. So a 5 minute process took 40 minutes. The employee who finally made sense of it then proceeded to make me feel stupid because “ I should not have waited in line”. Never again U-Haul!

Luz R. on

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Johnnie J. on

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I left some clothes in my rental, It would've been nice for the location to reach out to me after noticing dry cleaning left. 407-616-1510

Ephrain P. on

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Good service

Carlos S. on

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Vincent R. on

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Alejandro D. on

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Rohan R. on

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Teach your employees to respect your customers

Jorge M. on

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David V. on

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Willie B. on

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Lorie C. on

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Instructions should be emailed ahead of time to give the renter a better idea on how go about locating and getting the truck. My rental had a picture of the lock where to get the key instead of where my truck was parked. Had I known locating the truck comes before getting my key it would’ve saved me from having to stop a rep To help me figure out how to get my key. Both times I’ve done the online system hoping not to have to bother a rep I’ve had to still stop someone to help me defeats the purpose of the self serve process.

Vincent R. on

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Sarah N. on

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Great customer service!

Richard O. on

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Everything went fine thank you

Kevin S. on

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Ismaela A. on

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Don’t rush the customer

Martha D. on

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Carmen D. on

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Good service!

Victor M. on

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Edgar O. on

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Wilfredo M. on

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Ann Marie C. on

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William M. on

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Everything went like clockwork, from check in thru return. If there were any mistakes, your team hid/ corrected them without a hitch.

Glenda R. on

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Fast and easy rental process.

MARCELO G. on

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Edwin T. on

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Went in on a Saturday morning at 11am, the line was extremely long. The associates did not have a sense of urgency to handle the long wait time on line. Other than that, the quality of the equipment, truck, & furniture pads served well for our purpose. I would recommend using uhaul for the equipment not customer service experience in regard to long wait time.

Lizmary L. on

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Helpful staff

Mary W. on

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Can't think of anything. The service was outstanding and the employees were extremely courteous.

luis F. on

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Quang B. on

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Madgaline A. on

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Kimberly P. on

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These people were awesome!! I must have changed my reservation 4 times before I picked up my truck and Richard (the owner) and his staff members were so acommodating! Very friendly and willing to help! Thank you so much Richard and Myra!!

colin B. on

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Susanne C. on

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the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.

Nelson F. on

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Thank you for your help very helpful

Ada N. on

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Terrible service. The employees were dishonest. Never again.

Valarie Z. on

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Very easy to use

Delores (Lori) D. on

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I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.

Heady T. on

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You are the best

Jonathan M. on

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I have nothing negative to say.

TRACY H. on

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This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.

Carmen C. on

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Santoria J. on

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The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.

Diana R. on

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I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!

KARIN S. on

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Great place!

FRANCISCO B. on

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Friendly staff. Got us in and out in a matter of minutes. Great location.

Craig K. on

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For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.

john V. on

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One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank you

JULIANA S. on

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Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!

marjorie p. on

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Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.

Luis U. on

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Excelente atención ...muy buen trato

RAYMOND P. on

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I did not go into the store or office just spoke with the personnel on the phone

Gerald N. on

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Outstanding service and folks.

Lilyanna M. on

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Staff there deserve the best ratings available. They went over & beyond

ROBERT F. on

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Adam and his crew are the BEST

SHALONE M. on

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Great customer service with a smile.

JAVIER S. on

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Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.

eleonora d. on

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THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.

Yolanda C. on

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Great service!!!!

LaKeatha H. on

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Thanks for everything

Luis C. on

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Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly

Velindia M. on

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Thank you

curtis p. on

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Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.

Yvonne R. on

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Very nice customer service !

BRENDA J. on

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Excellent customer service 👍

Yvette C. on

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a blow out on the trailer; bad wind shield wiper I arrived in in Fl. was told you had a unit I needed it was the only one left had to pay first month rent if I get it frustratin

Jose O. on

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24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location

Alan K. on

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Very helpful and extremely curtious staff.

joseph r. on

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You charge us for a storage unit we moved out before the payment date. We asked you on the 10th of July to take us off auto pay cause the unit was going to be empty on July 11th. Refund. Is due..

Yunelkis R. on

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Excellent!

Christina F. on

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The Goldenrod location is an above-average UHaul experience. The staff was extremely friendly and helpful. The store was well organized.

MARCO S. on

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It’s a excellent company in my 3th time keeps me going back every time prices y services you can beat them.thaks again.