Customer Reviews for U-Haul Moving & Storage of Goldenrod

6900 reviews

508 N Goldenrod Rd   Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)

(407) 282-5879

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 282-5879

508 N Goldenrod Rd
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Yes, the service is a excellent, thank so much.

PABLO O. 
Rating:
5.0

Customer did not leave a comment.

Sean F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  First Impressions 
Rating:
5.0

N/a

TIFFANY R. 
Rating:
4.0

Dropped off the truck after hours. It was difficult finding the key drop off and all else was excellent!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

CARMEN F. 
Rating:
2.0

I ordered and got charge for uhal blankets and was told they were in the truck. On the day of loading the truck there were no blankets and I was charged for these items.

Meena K. 
Rating:
5.0

Everything was great, awesome associates

EVELYN R. 
Rating:
4.0

This was a nice place woth nice ppl that helped me

morgan A. 
Rating:
5.0

Another fantastic crew to do business with!! We dropped our vehicle hauler off early and didn't even have to leave our U-Haul truck. Very easy. A few days later when if was time to put away our belongings in a storage unit there was a hiccup in the computer with our reservation. Richard scanned the computer and quickly made it right for us. He gave us 2 units and an extra lock. They even took in our truck once it was unloaded, even though they barely had any room left on their lot. They allowed us a little extra time to unload and go gas up the truck before finalizing the transaction. All we have is praise for Richard and his crew! They were quick, thorough, quick to sanitize the truck and very very friendly! This is a great crew and we highly recommend them for your U-Haul needs in Florida! Thanks again fellas!!

Amber A. 
Rating:
4.0

Customer did not leave a comment.

Gloria m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Very good on time

Carlos B.  |  Online Move In 
Rating:
1.0

NO I AM NOT HAPPY WITH THE SERVICE, THE MANAGER OR THE WORKER DID NOT DO ANYTHING TO ACCOMMODATE ME AND I AM SURE THEY HAD A BIGGER STORAGE UNIT THEY COULD HAVE PUT ME IN I ASKED FOR A CLIMATE CONTROL UNIT AND THE BIGGEST THEY HAD THEY GAVE ME A 10X15 ON MY RECEIPT IT SAYS A 10X15X8 AND THAT IS NOT WHAT THEY GAVE ME.THIS IS JUST ALL AROUND BAD SERVICE AND I AM SURE THEY DID THIS BECAUSE I AM BLACK IF I HAD BEEN A WHITE CUSTOMER THEY WOULD HAVE BENT OVER BACKWARDS TO MAKE SURE I HAD WHAT I NEEDED. I AM BEYOND PISSED

TANYA J. 
Rating:
5.0

Customer did not leave a comment.

Carla L. 
Rating:
5.0

I was able to extend my rental for a day which was very needed and the return process is fast and efficient!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
2.0

This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!

Tanya J.  |  First Impressions 
Rating:
5.0

Had to use a different trailer without ramp as the motorcycle trailer I reserved wasn't available. Employee's were fine.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Kasey M. 
Rating:
4.0

Take care more hours vehicle

Aldo F. 
Rating:
3.0

Old and Unsafe vehicles.

JAAVID A. 
Rating:
5.0

The only issue was the vehicles AC wasnt working

DENISE H. 
Rating:
4.0

Customer did not leave a comment.

Eldred C.  |  First Impressions 
Rating:
1.0

I rented two bags of furniture pads but never used them. I asked to get a credit since I didn't use it. The rep said he doest know if I used it and folded it back. I was so appalled that I just walked away. The pads were still folded, and in the bags, I picked them up in. Who the hell will open a bag use the pads and fold them back exactly the same as when it was received. Simply ridiculous!

JAAVID A. 
Rating:
3.0

Customer did not leave a comment.

JERRY R. 
Rating:
5.0

The Gentleman that check me in n out very curious n polite n knows what hes doing.....definitely will come back...thanks for your service

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
3.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

Windows on inside of truck looked like they hadn't been cleaned for some time.

MARTHA S. 
Rating:
5.0

Great customer service. Flexible, reasonable, friendly. I appreciated it.

RICHARD H. 
Rating:
2.0

Customer did not leave a comment.

Amina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGARDO C. 
Rating:
5.0

N/a excellent service and fast

Geovanni C. 
Rating:
5.0

Customer did not leave a comment.

marcos C. 
Rating:
5.0

Thanks 😊

NUBIA G. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Nothing that I can see.

TRAVIS C. 
Rating:
5.0

Friendly efficient staff

EDUARDO R. 
Rating:
5.0

Very good customer service and reliable price

GERARDO B. 
Rating:
5.0

Everything was fine.

THERESA U. 
Rating:
4.0

Good service

VU D. 
Rating:
4.0

Customer did not leave a comment.

Jevon H. 
Rating:
5.0

Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.

TRAVIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Good good

EUGENIA N. 
Rating:
2.0

the van had the tire pressure sensor on since i picked it up, i could not confirm the original mileage. I calculated around 45 miles but they said i had put on over 60

EDGARDO C. 
Rating:
4.0

Customer did not leave a comment.

MARIA C. 
Rating:
1.0

Truck was not at scheduled location and the location was closed. Had to call uhaul to reschedule at a different location. The truck I received was filthy inside and out. Still have not heard back about my $50 credit for the vehicle not being there when it has been guaranteed.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

I chose this location because it was the closest to my home and available. Also because of friendly person's working there. I usually am not shy to ask many questions before making my decisions. I asked two men to help me with choices, and I was really helped in what I needed. I did not like the website programming. I wanted to check in but I spent lots of time and frastration to complete the process because I didn't have all the information and photos available immediately, I have to look for info but there is not the "save" button, and when I return to continue, all previously typed information was erased. I typed 3 times before I went through. It would be better if the previously entered information could be saved in my account and I was able to continue typing when I return. By the way, my driver told that the 20 feet truck is easy to drive, just get accustomed in the beginning. Thank you!

Irina L. 
Rating:
4.0

Dropped off after hours so really can't rate this location

DERICK B. 
Rating:
4.0

It was very clean, but the hallways are way to narrow.

Gina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

More available parking spaces would be a great start. Overall this location and its staff are excellent in making sure your needs are met. The only draw back is that there is not sufficient parking spaces available for customers.

JOCELYN P. 
Rating:
5.0

I love the SERVICE. Everyone was friendly and courteous.

Emma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

FLUTURA S. 
Rating:
5.0

Customer did not leave a comment.

Noah S. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Good equipment

rafael C. 
Rating:
5.0

Customer did not leave a comment.

Reuben S. 
Rating:
4.0

Super easy drop off! Everyone was so nice!! ❤️

Sierra M. 
Rating:
5.0

Customer did not leave a comment.

Chunyi W. 
Rating:
5.0

All good

MARCO R. 
Rating:
4.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

CINTHYA A. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
4.0

The young man that opened the store on the morning of Sunday May 2nd was courteous, friendly, and extremely efficient. He treated all of the.customers in line with great respect, completed my paperwork and hooked up my trailer very quickly. I dodn't catch his name, but he is a remarkable employee that deserves recognition.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

ARLYN B. 
Rating:
5.0

N/A

Harry R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

the person who i dealt with (i am sorry i dont know his name) was awesome! polite, helpful and just a great experience. you should give him a raise!

TERESA R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

IRIS G. 
Rating:
4.0

Customer did not leave a comment.

CANAAN T. 
Rating:
4.0

Easy drop off service at this location. Staff were efficient and friendly.

peter W. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Antonia V. 
Rating:
3.0

Customer did not leave a comment.

JULIAN T. 
Rating:
5.0

Customer did not leave a comment.

CARMEN P. 
Rating:
4.0

Customer did not leave a comment.

Santos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICKI T. 
Rating:
5.0

Loved this U-haul location and vehicle. A/C worked great in the florida heat and the rental was cheap

Kristen W. 
Rating:
5.0

The guy that checked in the u-haul was super fast and friendly!

TIFFANY L. 
Rating:
5.0

Customer did not leave a comment.

CHANTE T. 
Rating:
5.0

Nothing......ur services was outstanfinh

CARMEN S. 
Rating:
1.0

They charged me for an extra day. I returned the truck the same day, but this location checked the truck the next day and charged me for an extra day. Poor experience

Victor D. 
Rating:
5.0

Wonderful experience both at checkin and checkout. I always try to use this location because of its customer service. Good employees.

ALTON R. 
Rating:
5.0

Nice place, nice enployes,

DIANEYA A. 
Rating:
5.0

Customer did not leave a comment.

EMILY R. 
Rating:
3.0

I didn't like the fact that I left the website for 2 seconds and it was a completely different price from same state to same state it was really expensive I can understand 200$ to 250$ but not 400$$ plus has way to expensive for same state other than that everything was great

WESLEY C. 
Rating:
5.0

I'll give 5 stars to this location for the good care and good service 👍

ARAMIS D. 
Rating:
1.0

The facility did not update the truck I had to account for mileage that had been put on the truck from the previous trip so the mileage on the paperwork did not match the mileage on the truck. Cause a big hassle for me. Even though I pointed it out to them they told me they could not fix it at the time and it would have to be done when I turned the truck back in. They were suppose to make a note in the record about it so it would be known when I turned the truck in. Oh course they did not. After getting to the check in place 3 different people from the check in place and customer service said they could have fixed it right away at the place I got the truck but the people there were just too lazy to do it. Also the young man, sort of helping me, at the check out counter was more interested in watching a you tube video on his phone about fixing a transmission than he was with getting my truck and trailer check out completed and paperwork done. No wonder they can't get the things right at that place.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

They are always there to help with care .. Great service!!

Philistin S. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
1.0

Not a great customer service experience. Had to waitim line a very long time to pick up the truck I had already reserved.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Happy with the service and help the employees provide me very professional and respectful.

ZUGEIRY M.  |  Overall Experience 
Rating:
5.0

Staff was outstanding and incredibly helpful.

Drew A.  |  First Impressions 
Rating:
5.0

Great customer service from the staff, really appreciated it !

sharon p.  |  Overall Experience 
Rating:
1.0

I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.

Roberto H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIRZA A.  |  Overall Experience 
Rating:
5.0

bien information de los services que Preston Buena atencion

Luis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mona S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayana N.  |  Overall Experience 
Rating:
5.0

Thank you for providing great service!

Latosha H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vaughn G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shania F.  |  Overall Experience 
Rating:
5.0

The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!

princess o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELMAR O.  |  First Impressions 
Rating:
5.0

Fast, Friendly service

Armod B.  |  First Impressions 
Rating:
2.0

False advertising on storage unit. The truck I rented had the check engine light on the entire trip.

TIRZA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori H.  |  Overall Experience 
Rating:
3.0

when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..

Delores (Lori) D.  |  Overall Experience 
Rating:
5.0

Always dealt with friendly staff

FRANCISCO B.  |  Overall Experience 
Rating:
5.0

the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.

Susanne C.  |  First Impressions 
Rating:
5.0

Thank you for your help very helpful

Nelson F.  |  First Impressions 
Rating:
1.0

Terrible service. The employees were dishonest. Never again.

Ada N.  |  Overall Experience 
Rating:
5.0

Very easy to use

Valarie Z.  |  Overall Experience 
Rating:
4.0

I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.

Delores (Lori) D.  |  First Impressions 
Rating:
5.0

You are the best

Heady T.  |  Overall Experience 
Rating:
5.0

I have nothing negative to say.

Jonathan M.  |  Overall Experience 
Rating:
5.0

This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.

TRACY H.  |  Overall Experience 
Rating:
4.0

None

Carmen C.  |  First Impressions 
Rating:
3.0

The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.

Santoria J.  |  First Impressions 
Rating:
5.0

I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!

Diana R.  |  Overall Experience 
Rating:
5.0

Great place!

KARIN S.  |  Overall Experience 
Rating:
5.0

Friendly staff. Got us in and out in a matter of minutes. Great location.

FRANCISCO B.  |  First Impressions 
Rating:
4.0

For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.

Craig K.  |  Overall Experience 
Rating:
4.0

One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank you

john V.  |  Overall Experience 
Rating:
1.0

Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!

JULIANA S.  |  Overall Experience 
Rating:
5.0

Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.

marjorie p.  |  Overall Experience 
Rating:
5.0

Excelente atención ...muy buen trato

Luis U.  |  First Impressions 
Rating:
3.0

I did not go into the store or office just spoke with the personnel on the phone

RAYMOND P.  |  Overall Experience 
Rating:
5.0

Outstanding service and folks.

Gerald N.  |  Overall Experience 
Rating:
4.0

Staff there deserve the best ratings available. They went over & beyond

Lilyanna M.  |  Overall Experience 
Rating:
5.0

Adam and his crew are the BEST

ROBERT F.  |  Overall Experience 
Rating:
4.0

Great customer service with a smile.

SHALONE M.  |  Overall Experience 
Rating:
5.0

Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.

JAVIER S.  |  Overall Experience 
Rating:
1.0

THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.

eleonora d.  |  Overall Experience 
Rating:
5.0

Great service!!!!

Yolanda C.  |  Overall Experience 
Rating:
5.0

Thanks for everything

LaKeatha H.  |  Overall Experience 
Rating:
5.0

Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendly

Luis C.  |  Reservation 
Rating:
5.0

Thank you

Velindia M.  |  Overall Experience 
Rating:
3.0

Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.

curtis p.  |  Overall Experience 
Rating:
3.0

Very nice customer service !

Yvonne R.  |  Overall Experience 
Rating:
5.0

Excellent customer service 👍

BRENDA J.  |  Overall Experience 
Rating:
4.0

24hrs acess shouldn't be charge others dont charge that...only thing other then that was a great location

Jose O.  |  Overall Experience 
No reviews have been submitted for this location.

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