Yes, the service is a excellent, thank so much.PABLO O.
Customer Reviews for U-Haul Moving & Storage of Goldenrod
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sean F. | Overall Experience
Customer did not leave a comment.Amy C. | First Impressions
Dropped off the truck after hours. It was difficult finding the key drop off and all else was excellent!Mary S.
Customer did not leave a comment.CARMEN F.
I ordered and got charge for uhal blankets and was told they were in the truck. On the day of loading the truck there were no blankets and I was charged for these items.Meena K.
Everything was great, awesome associatesEVELYN R.
This was a nice place woth nice ppl that helped memorgan A.
Another fantastic crew to do business with!! We dropped our vehicle hauler off early and didn't even have to leave our U-Haul truck. Very easy. A few days later when if was time to put away our belongings in a storage unit there was a hiccup in the computer with our reservation. Richard scanned the computer and quickly made it right for us. He gave us 2 units and an extra lock. They even took in our truck once it was unloaded, even though they barely had any room left on their lot. They allowed us a little extra time to unload and go gas up the truck before finalizing the transaction. All we have is praise for Richard and his crew! They were quick, thorough, quick to sanitize the truck and very very friendly! This is a great crew and we highly recommend them for your U-Haul needs in Florida! Thanks again fellas!!Amber A.
Customer did not leave a comment.Gloria m. | Online Move In
Customer did not leave a comment.MICHAEL G.
Very good on timeCarlos B. | Online Move In
NO I AM NOT HAPPY WITH THE SERVICE, THE MANAGER OR THE WORKER DID NOT DO ANYTHING TO ACCOMMODATE ME AND I AM SURE THEY HAD A BIGGER STORAGE UNIT THEY COULD HAVE PUT ME IN I ASKED FOR A CLIMATE CONTROL UNIT AND THE BIGGEST THEY HAD THEY GAVE ME A 10X15 ON MY RECEIPT IT SAYS A 10X15X8 AND THAT IS NOT WHAT THEY GAVE ME.THIS IS JUST ALL AROUND BAD SERVICE AND I AM SURE THEY DID THIS BECAUSE I AM BLACK IF I HAD BEEN A WHITE CUSTOMER THEY WOULD HAVE BENT OVER BACKWARDS TO MAKE SURE I HAD WHAT I NEEDED. I AM BEYOND PISSEDTANYA J.
Customer did not leave a comment.Carla L.
I was able to extend my rental for a day which was very needed and the return process is fast and efficient!Jeffrey G.
Customer did not leave a comment.JUAN L.
This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!Tanya J. | First Impressions
Had to use a different trailer without ramp as the motorcycle trailer I reserved wasn't available. Employee's were fine.SCOTT M.
Customer did not leave a comment.Kasey M.
Take care more hours vehicleAldo F.
Old and Unsafe vehicles.JAAVID A.
The only issue was the vehicles AC wasnt workingDENISE H.
Customer did not leave a comment.Eldred C. | First Impressions
I rented two bags of furniture pads but never used them. I asked to get a credit since I didn't use it. The rep said he doest know if I used it and folded it back. I was so appalled that I just walked away. The pads were still folded, and in the bags, I picked them up in. Who the hell will open a bag use the pads and fold them back exactly the same as when it was received. Simply ridiculous!JAAVID A.
Customer did not leave a comment.JERRY R.
The Gentleman that check me in n out very curious n polite n knows what hes doing.....definitely will come back...thanks for your serviceJOSE O.
Customer did not leave a comment.Tyler G.
Customer did not leave a comment.Tiffany S.
Windows on inside of truck looked like they hadn't been cleaned for some time.MARTHA S.
Great customer service. Flexible, reasonable, friendly. I appreciated it.RICHARD H.
Customer did not leave a comment.Amina G. | First Impressions
Customer did not leave a comment.EDGARDO C.
N/a excellent service and fastGeovanni C.
Customer did not leave a comment.marcos C.
Thanks ðŸ˜ŠNUBIA G.
Customer did not leave a comment.JOHN G.
Nothing that I can see.TRAVIS C.
Friendly efficient staffEDUARDO R.
Very good customer service and reliable priceGERARDO B.
Everything was fine.THERESA U.
Good serviceVU D.
Customer did not leave a comment.Jevon H.
Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.TRAVIS C. | First Impressions
Customer did not leave a comment.Julius B.
Customer did not leave a comment.MICHAEL B.
Good goodEUGENIA N.
the van had the tire pressure sensor on since i picked it up, i could not confirm the original mileage. I calculated around 45 miles but they said i had put on over 60EDGARDO C.
Customer did not leave a comment.MARIA C.
Truck was not at scheduled location and the location was closed. Had to call uhaul to reschedule at a different location. The truck I received was filthy inside and out. Still have not heard back about my $50 credit for the vehicle not being there when it has been guaranteed.AARON P.
Customer did not leave a comment.TRACY G.
I chose this location because it was the closest to my home and available. Also because of friendly person's working there. I usually am not shy to ask many questions before making my decisions. I asked two men to help me with choices, and I was really helped in what I needed. I did not like the website programming. I wanted to check in but I spent lots of time and frastration to complete the process because I didn't have all the information and photos available immediately, I have to look for info but there is not the "save" button, and when I return to continue, all previously typed information was erased. I typed 3 times before I went through. It would be better if the previously entered information could be saved in my account and I was able to continue typing when I return. By the way, my driver told that the 20 feet truck is easy to drive, just get accustomed in the beginning. Thank you!Irina L.
Dropped off after hours so really can't rate this locationDERICK B.
It was very clean, but the hallways are way to narrow.Gina R. | First Impressions
Customer did not leave a comment.CARLOS S.
Customer did not leave a comment.Jeffrey M.
More available parking spaces would be a great start. Overall this location and its staff are excellent in making sure your needs are met. The only draw back is that there is not sufficient parking spaces available for customers.JOCELYN P.
I love the SERVICE. Everyone was friendly and courteous.Emma P. | Overall Experience
Customer did not leave a comment.DANIEL A.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.TRAVIS C. | Overall Experience
Customer did not leave a comment.Tiffany S.
Customer did not leave a comment.FLUTURA S.
Customer did not leave a comment.Noah S.
Customer did not leave a comment.JOSE O.
Good equipmentrafael C.
Customer did not leave a comment.Reuben S.
Super easy drop off! Everyone was so nice!! â¤ï¸Sierra M.
Customer did not leave a comment.Chunyi W.
All goodMARCO R.
Customer did not leave a comment.Robert U.
Customer did not leave a comment.CINTHYA A.
Customer did not leave a comment.RONALD P.
The young man that opened the store on the morning of Sunday May 2nd was courteous, friendly, and extremely efficient. He treated all of the.customers in line with great respect, completed my paperwork and hooked up my trailer very quickly. I dodn't catch his name, but he is a remarkable employee that deserves recognition.Robert M.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.ARLYN B.
Customer did not leave a comment.Matthew S. | Online Move In
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Diana C.
Customer did not leave a comment.John S.
the person who i dealt with (i am sorry i dont know his name) was awesome! polite, helpful and just a great experience. you should give him a raise!TERESA R.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.IRIS G.
Customer did not leave a comment.CANAAN T.
Easy drop off service at this location. Staff were efficient and friendly.peter W.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.Antonia V.
Customer did not leave a comment.JULIAN T.
Customer did not leave a comment.CARMEN P.
Customer did not leave a comment.Santos C. | First Impressions
Customer did not leave a comment.NICKI T.
Loved this U-haul location and vehicle. A/C worked great in the florida heat and the rental was cheapKristen W.
The guy that checked in the u-haul was super fast and friendly!TIFFANY L.
Customer did not leave a comment.CHANTE T.
Nothing......ur services was outstanfinhCARMEN S.
They charged me for an extra day. I returned the truck the same day, but this location checked the truck the next day and charged me for an extra day. Poor experienceVictor D.
Wonderful experience both at checkin and checkout. I always try to use this location because of its customer service. Good employees.ALTON R.
Nice place, nice enployes,DIANEYA A.
Customer did not leave a comment.EMILY R.
I didn't like the fact that I left the website for 2 seconds and it was a completely different price from same state to same state it was really expensive I can understand 200$ to 250$ but not 400$$ plus has way to expensive for same state other than that everything was greatWESLEY C.
I'll give 5 stars to this location for the good care and good service ðŸ‘ARAMIS D.
The facility did not update the truck I had to account for mileage that had been put on the truck from the previous trip so the mileage on the paperwork did not match the mileage on the truck. Cause a big hassle for me. Even though I pointed it out to them they told me they could not fix it at the time and it would have to be done when I turned the truck back in. They were suppose to make a note in the record about it so it would be known when I turned the truck in. Oh course they did not. After getting to the check in place 3 different people from the check in place and customer service said they could have fixed it right away at the place I got the truck but the people there were just too lazy to do it. Also the young man, sort of helping me, at the check out counter was more interested in watching a you tube video on his phone about fixing a transmission than he was with getting my truck and trailer check out completed and paperwork done. No wonder they can't get the things right at that place.Christopher M.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Jeff H.
They are always there to help with care .. Great service!!Philistin S.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.TERRY M.
Not a great customer service experience. Had to waitim line a very long time to pick up the truck I had already reserved.CYNTHIA C.
Customer did not leave a comment.MELVIN W.
Customer did not leave a comment.SOLOMON M.
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Thomas D.
Happy with the service and help the employees provide me very professional and respectful.ZUGEIRY M. | Overall Experience
Staff was outstanding and incredibly helpful.Drew A. | First Impressions
Great customer service from the staff, really appreciated it !sharon p. | Overall Experience
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.Roberto H. | Overall Experience
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.TIRZA A. | Overall Experience
bien information de los services que Preston Buena atencionLuis P. | First Impressions
Customer did not leave a comment.Harry I. | First Impressions
Customer did not leave a comment.Mona S. | Overall Experience
Customer did not leave a comment.Dayana N. | Overall Experience
Thank you for providing great service!Latosha H. | Overall Experience
Customer did not leave a comment.Phillip S. | First Impressions
Customer did not leave a comment.Irma P. | Overall Experience
Customer did not leave a comment.Vaughn G. | First Impressions
Customer did not leave a comment.Shania F. | Overall Experience
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!princess o. | Overall Experience
Customer did not leave a comment.MELMAR O. | First Impressions
Fast, Friendly serviceArmod B. | First Impressions
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.TIRZA A. | First Impressions
Customer did not leave a comment.Lori H. | Overall Experience
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..Delores (Lori) D. | Overall Experience
Always dealt with friendly staffFRANCISCO B. | Overall Experience
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.Susanne C. | First Impressions
Thank you for your help very helpfulNelson F. | First Impressions
Terrible service. The employees were dishonest. Never again.Ada N. | Overall Experience
Very easy to useValarie Z. | Overall Experience
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.Delores (Lori) D. | First Impressions
You are the bestHeady T. | Overall Experience
I have nothing negative to say.Jonathan M. | Overall Experience
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.TRACY H. | Overall Experience
NoneCarmen C. | First Impressions
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.Santoria J. | First Impressions
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!Diana R. | Overall Experience
Great place!KARIN S. | Overall Experience
Friendly staff. Got us in and out in a matter of minutes. Great location.FRANCISCO B. | First Impressions
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.Craig K. | Overall Experience
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Thank youjohn V. | Overall Experience
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn’t fixed for months and continued to happen. I’m not sure if it is fixed now!!JULIANA S. | Overall Experience
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I’m in need again.marjorie p. | Overall Experience
Excelente atención ...muy buen tratoLuis U. | First Impressions
I did not go into the store or office just spoke with the personnel on the phoneRAYMOND P. | Overall Experience
Outstanding service and folks.Gerald N. | Overall Experience
Staff there deserve the best ratings available. They went over & beyondLilyanna M. | Overall Experience
Adam and his crew are the BESTROBERT F. | Overall Experience
Great customer service with a smile.SHALONE M. | Overall Experience
Great customer service at this location. Plenty of trucks and trailers to choose from. Everything you need to do it yourself. Gated access works great.JAVIER S. | Overall Experience
THE STAFF OF THIS FACILITY DO NOT HAVE ANY COMMUNICATION WITH OTHERS FACILITIES THAT ARE IN OTHER CITYS THE COMMUNICATION LEVEL IS LOW AND ONE HAND DO NOT KNOW WHAT THE OTHER HAND IS DOING VERY POOR.eleonora d. | Overall Experience
Great service!!!!Yolanda C. | Overall Experience
Thanks for everythingLaKeatha H. | Overall Experience
Like the covinience of having everything in climate control where none of my stuff would get damage, staff was really helpful and friendlyLuis C. | Reservation
Thank youVelindia M. | Overall Experience
Out of the many times I called back for this location to reach out to me for inquiries or even lost and found items, not once did i ever recieve call backs pertaining to my immediate account with'em.curtis p. | Overall Experience
Very nice customer service !Yvonne R. | Overall Experience
Excellent customer service 👍BRENDA J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!