Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

4429 reviews

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

danny W. 
Rating:
4.0

Customer did not leave a comment.

SHARON B. 
Rating:
4.0

The online reservation system did not know that the nearest site did not actually have the equipment I reserved. I had to call an agent who spent a half hour locating the equipment for me and I had to drive an hour across town to pick it up. When I checked in, they did not have the records for the accessories I reserved and I had to pick some of them up at a different site later.

KENT MAX W. 
Rating:
5.0

A great experience from start to finish, thank you!

ASHLEY R. 
Rating:
5.0

Very smooth operation in and out fast and return just as well, thanks

RUDOLPH C. 
Rating:
5.0

Nothing. Your staff were very professional and friendly. It was a very good experience.

Sabrina O. 
Rating:
3.0

Customer did not leave a comment.

JORGE B. 
Rating:
5.0

Customer did not leave a comment.

Randall T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE L. 
Rating:
1.0

Horrible service bait and switch tatics will nvr vist this location or any uhaul ever again!!!

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

TERI C. 
Rating:
5.0

The staff was friendly and quickly had me on the road with my trailer. When I returned the equipment the service was just as quick.

KARENA F. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

jorge A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

tanneal P. 
Rating:
5.0

Outstanding value!

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

STANTON M. 
Rating:
5.0

Customer did not leave a comment.

KELLEY W. 
Rating:
5.0

Customer did not leave a comment.

Debra D.  |  First Impressions 
Rating:
5.0

We used the key drop after hours, but the confirmation email came promptly in the morning.

Christopher W. 
Rating:
2.0

I lost 30 minutes because I couldn't locate the keys. The instructions says keys are located right of hitch of bay doors. It should state keys are located in lock box south side of building to the right of bay doors.

Zackary Z. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
4.0

I rented a trailer and I one I used was not the one on my contract so it was a hassle when I returned it.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I have no recommendations. I was very satisfied with all aspects of my experience.

KENNETH G. 
Rating:
5.0

Good service. Quite happy.

MATTHEW M. 
Rating:
4.0

The 1st manager was great even though I had to come back for a car hauler, which was my fault had 2 different vehicles and the one I was going to pull was reserved and the trailer wasn't rated high enough so I had to come back 2 days later

Dennis N. 
Rating:
5.0

Have the vehicle ready for pickup at the requested location. It is really irritating to be told you need to drive 15 miles to pick up a “reserved” truck when the requested location is 1 mile away

STEPHANIE M. 
Rating:
5.0

This is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!

Louise T.  |  Overall Experience 
Rating:
1.0

The truck was absolutely terrible. We rent from uhaul very often and also make uhaul a lot of money via our moving help company. We have never used this location, and never will again. The manager just laughed when e asked if we could get a different truck since the one they gave us was on empty (gas) when they said it was at 1/4 tank, and this thing shouldn't have even been rented to a customer. There was heaps of grease all over all of the bushings, cracks in the gas tank mount, cracks in the fenders, part of the dash was loose, and it bounced all over the road.

Blane W. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
2.0

Truck had zero gas when I picked it up and I got charged for fees the next morning. I called the location and they took care of the charges, but it was still an inconvenience to have to find a gas station as soon as I picked up the truck and having to call to fix the charges. I rented a 26' truck JH3102B and the driver door and something underneath the steering wheel is in bad shape. It honestly felt like the door was going to come off when driving on the freeway and there is a weird noise coming out of underneath the steering wheel...like if something is loose. It made so much noise. Overall I like this location, but I thought I'll share my out of fuel truck experience and the condition of the specific truck I rented.

Manuel C. 
Rating:
5.0

Everything was great and it didn't take very long to pick up my rental puck up. Was a happy customer...thank you!

Cindy M. 
Rating:
5.0

Overall I have no complaints. Everything went smooth and the staff were very helpful and courteous.

LUCINDA K. 
Rating:
5.0

Customer did not leave a comment.

DEBRA JO P. 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Very professional and thanks

LELIA H.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in was great. He checked the lights and inside the trailer then unhooked it from my truck -chains and lights-the said all was well and I was done.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  Overall Experience 
Rating:
5.0

Friendly and very professional customer service

LELIA H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Stanton M. 
Rating:
4.0

Customer did not leave a comment.

Osvaldo P.  |  First Impressions 
Rating:
5.0

Easy and simple. Great staff. Answered all questions without regard. Clean and safe.

Daniel S.  |  Overall Experience 
Rating:
1.0

Have my rental available where I made my reservation rather than telling me I have to go to a different city 20 miles away to pick up!! Horrible experience!

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

ELISESA W. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Each time I've been to this business they impressed me with speed, accuracy of the order, and helping me connect & drop off. It doesn't get any better than this! ⭐️⭐️⭐️⭐️⭐️

Mark D. 
Rating:
4.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

The facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.

carol l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Can't think of anything, everything was perfect

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

I've used this location several times. Everybody there is really helpful and good.

Mike C. 
Rating:
5.0

Goodyear location has amazing and helpful staff members

Evelyn H.  |  First Impressions 
Rating:
5.0

They even repaired my wiring on my taillight! 🙂

CARTER G. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Crystal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John p.  |  Overall Experience 
Rating:
5.0

Especially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Highly recommended!

Rio B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KONRAD D. 
Rating:
5.0

Customer did not leave a comment.

Hal H. 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william h.  |  Overall Experience 
Rating:
5.0

Thanks to Dakota, I was able to pick up my rental without any issues, even though the rental place was closed. He went out of his way to help me. Great job!

JOSE C. 
Rating:
2.0

Check in for me took well over an hour. Another guy had made a reservation online, only needing the truck for 6 hours. After waiting for 1.5 hours to be handed keys, he asked that his return time be extended by 1.5 hours since he now had only 4.5 hours to do his work. They said that they couldn't because the truck was reserved for right after he was supposed to bring it back. I wasn't happy about the wait time, but he was put in a real bind. Inventory counts were not accurate for packing boxes available for purchase. I had wanted to buy 7 large wardrobe boxes. Was told they only had 5 in inventory. And then after I paid for the 5, we discovered that they actually didn't have any. A) why would you ever be low on inventory? At $13/box I would think these are high profit items. B) Why would your inventory be off? Sales and inventory are electronic. This is my first time renting from this particular location. I have had much better luck at other uhaul locations. I will drive a little further in the future to do my uhaul business with a different location. This location happened to be very convenient to my project I was doing that day.

ERIC N. 
Rating:
1.0

Within 3min of leaving uhal empty gas light cane on. Truck center console rattled non stop. Used uhal for 5 military moved never had such a bad experience

DAQUOTA A. 
Rating:
5.0

Customer did not leave a comment.

AYANA A. 
Rating:
4.0

You can fix your website. When calling the toll free number an automated attendant is received, which tell you that you can do make changes at the website. When going to the website there is a place to click to make changes, when clicked it gives you a number to call, which is the auto attendant (that cost me close to an hour!). Not the most efficient / helpful process. Also each of the "local" phone numbers actually rang to the toll free number so it was impossible to speak to an actual local person (or any person for that matter) in a timely manner. In short, your website sucks!

JOSEPH ARTHUR C. 
Rating:
5.0

In all honesty maybe I wouldn't recommend it because then I would have to wait in line lol just kidding the whole experience was awesome please thank everyone that helped us

ROBERT B. 
Rating:
2.0

The vehicle was severely underpowered for how big it is, had to cruise at 4,000rpm and have it floored when going up a hill to try and not slow down 20mph, at one point I was floored going 30mph in a 75 up a hill

Caleb W. 
Rating:
5.0

One of the mirrors was cracked when I picked up the truck. Also, the truck leaked oil on my driveway and the street. Your representatives appropriately made sure he noted the mirror before I left with the truck. Also, they made an appropriate customer service reduction to my bill due to the leaked oil.

JAMES E. 
Rating:
5.0

Easily accessible, clean facilities. Lots of hand carts that steer easily.

Louise T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Treated with TLC, as if I were family. Thanks for laying our the red carpet service. Rick

Richard M. 
Rating:
5.0

Customer did not leave a comment.

vince b.  |  Overall Experience 
Rating:
5.0

Nothing, the service was perfect, thank you.

JOSEFINA R. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
4.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

JOHN FREDERICK G. 
Rating:
1.0

Reserved an enclosed trailer online which was inefficient and aggravating. At pickup, was told the reservation was wrong. Checked in, attached the trailer, tire pressure was dangerously LOW on both tires. Air system didnt work at any of three ports. The guy was really trying, but the equipment was junk. Finally switched to another trailer with good tires. All in all, unprofessional. Trailer was fine, drop off was fine. Have had better experiences at that Uhaul and others.

William B. 
Rating:
5.0

Customer did not leave a comment.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Extremely easy and the staff was very friendly

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS N. 
Rating:
5.0

Customer did not leave a comment.

Hal H. 
Rating:
5.0

Customer did not leave a comment.

GARRY B. 
Rating:
5.0

Our service at checkout was very accommodating and salvaged an otherwise difficult and trying day.

Daniel S. 
Rating:
5.0

This applies to UHaul as an entire company; please improve your phone service. It was not possible to enroll online, glitch on your website, and phone wait times are excessive. In person service in Goodyear on Citrus Rd was very good.

Larry W. 
Rating:
3.0

Truck was dirty and scratched up.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

We had to wait over 5 minutes for someone to come check us in.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Tanya F. 
Rating:
5.0

Customer did not leave a comment.

MILES O. 
Rating:
5.0

Customer did not leave a comment.

vince b.  |  First Impressions 
Rating:
5.0

Convenient location

DONALD M. 
Rating:
5.0

Great customer service. Very nice people here. Thank you

Batsirai K. 
Rating:
5.0

Great!

HEIDI L. 
Rating:
5.0

The staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.

Rhiannon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N. 
Rating:
4.0

I was charged 3 gallons of gas when I returned the car but was not told I was being charged, I returned the car and was told I didn't owe anything extra.

Sean T. 
Rating:
5.0

Dakota was very helpful nice 👌

MIGUEL P. 
Rating:
5.0

Was quoted 200 miles for the 24 hour time by the phone customer service . Went to pick up & employee also read the quote back to Me @ 200 miles 24 hours & when he typed up the form it was 100 miles ? Manager came over and said we don't give 200 mile only 100 ? How lone have I been renting from your Great Company 30 plus years. The customer is always right ??????

WILLIAM M. 
Rating:
4.0

Only bad thing was trying to get through on the phone

RONALD W. 
Rating:
5.0

Best uhaul place in the state!!! Staff is friendly and well communicative. Won't rent from anywhere else!!!

JENNIFER K. 
Rating:
5.0

Answer the phones

SUSAN K. 
Rating:
4.0

Customer did not leave a comment.

Levi P. 
Rating:
3.0

Customer did not leave a comment.

JESUS V. 
Rating:
4.0

Customer did not leave a comment.

Jolene W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia D.  |  Overall Experience 
Rating:
5.0

The guys were very helpful!!! Thank you

Paul S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walter p.  |  Overall Experience 
Rating:
5.0

Thanks so much for all your assistance, we really appreciate it.

nancie p.  |  Overall Experience 
Rating:
3.0

To call is ridiculous. 3 hour wait

Christina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED W.  |  First Impressions 
Rating:
3.0

The staff has changed a lot. So it’s hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don’t know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

laura k.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rebecca f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTHANN C.  |  First Impressions 
Rating:
5.0

Incredibly warm, friendly and helpful front office staff. Quick and simple check in.

tiffany s.  |  First Impressions 
Rating:
5.0

The staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.

Helen S.  |  Overall Experience 
Rating:
5.0

Great experience!

Denise O.  |  First Impressions 
Rating:
5.0

Great customer service. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.

Noel R.  |  First Impressions 
Rating:
5.0

Thank you ☺️

DAWN G.  |  Overall Experience 
Rating:
3.0

While most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to “park a truck in front of it,” which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that’s not entirely their fault.

Jennifer F.  |  Overall Experience 
Rating:
5.0

I felt like family

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl L.  |  Overall Experience 
Rating:
5.0

The staff who was working that day we’re nice and helpful

Ronald B.  |  First Impressions 
Rating:
1.0

I would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman “hello i have a lock on my storage is there anyway to take it off” he goes “is it a lock or a tag” and i go “i believe it is a tag, do you mind coming with me i don’t have scissors” he goes “you can’t just rip it off?” So then he follows me to my storage and goes “see you have a tag not a lock!” In a rude manner and i go “ oh sorry i guess it’s kind of the same thing to me” trying to lighten up the mood and he goes “no not at all! They’re totally different!” In a snarky tone, then he proceeds to rip of the tag and go “see all you had to do was rip it off like i told you” this employee made me feel incompetent and bothered that i asked him to do his job. 100% will not come back.

Amber L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

denise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTI V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya p.  |  First Impressions 
Rating:
5.0

Manager was very hospitable and professional. Took his time to explain rental process.

Saffie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teawna C.  |  First Impressions 
Rating:
5.0

We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Jeffrey R.  |  Overall Experience 
Rating:
3.0

The gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.

Kimberly M.  |  First Impressions 
Rating:
5.0

Overall a great experience!!

RICHARD D.  |  First Impressions 
Rating:
5.0

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Vanessa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORMA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

Walter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean g.  |  Overall Experience 
Rating:
5.0

Could have access to midnight

enya b.  |  First Impressions 
Rating:
5.0

Very nice and helpful service!

valerie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara a.  |  Overall Experience 
Rating:
5.0

None

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryce E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Employes need to answer the phone in office instead of ignoring it all together.

Bryan J.  |  Overall Experience 
Rating:
5.0

Employees are always very courteous and helpful

Beverly L.  |  Overall Experience 
Rating:
4.0

The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

WILLIAM L.  |  Overall Experience 
Rating:
4.0

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Susan J C.  |  First Impressions 
Rating:
5.0

Great experience overall. Unit was well kept and property was well managed.

James Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
5.0

The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

David N.  |  Overall Experience 
Rating:
4.0

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Joe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna G.  |  Online Move In 
Rating:
5.0

Staff ‘went out of their way’ to find us a unit In size we needed.

Dennis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris m.  |  First Impressions 
Rating:
5.0

Great, clean efficiency recommend

tracey g.  |  Overall Experience 
Rating:
5.0

super clean well lit and clean bathrooms well worth the money

Arthur W.  |  Overall Experience 
Rating:
5.0

Great customer service, I will rent here again.

Timothy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosangla t.  |  Overall Experience 
Rating:
5.0

The unit was clean and easy to access.

Debra V.  |  Overall Experience 
Rating:
1.0

We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

Josh D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUBEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES C.  |  Overall Experience 
Rating:
2.0

I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.

Gennieva M.  |  Overall Experience 
Rating:
5.0

Everything was easy, well laid out and would recommend

Ronald S.  |  Online Move In 
Rating:
5.0

Just what I needed, everything was made very easy.

Cody M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

cami h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jajuan A.  |  Overall Experience 
Rating:
5.0

Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

CHRISTINE F.  |  First Impressions 
Rating:
5.0

Employees were very friendly.

Al M.  |  First Impressions 
Rating:
5.0

Very excellent experience. Would do again

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia D.  |  Overall Experience 
Rating:
5.0

X

bryan b.  |  First Impressions 
Rating:
4.0

Nice place

donna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki B.  |  Online Move In 
Rating:
5.0

Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

faustino h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anabelle F.  |  Overall Experience 
Rating:
5.0

Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

Rick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Just didn't want to pay to keep my junk in storage.

Tyler H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackery C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

rosallie m.  |  Overall Experience 
Rating:
1.0

the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Roxanne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal S.  |  First Impressions 
Rating:
3.0

Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

Katrina M.  |  Overall Experience 
Rating:
5.0

The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

marty l.  |  Overall Experience 
Rating:
5.0

My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Jennifer M.  |  Overall Experience 
Rating:
5.0

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

penny g.  |  First Impressions 
Rating:
5.0

This facility was maintained well and the staff has always provided excellent service.

Chris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine c.  |  Overall Experience 
Rating:
5.0

Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

GEORGE AND LISA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raemi A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
1.0

Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Darryl B.  |  Overall Experience 
Rating:
1.0

Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

Prudencio P.  |  First Impressions 
Rating:
5.0

I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

FRANCES V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
5.0

The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

MELISSA A.  |  First Impressions 
Rating:
4.0

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

brian k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Manny Garcia is great to work with. He made the whole experience great.

daniel m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

No problems, easy access and plenty of storage options.

Vaughn W.  |  Overall Experience 
Rating:
5.0

Customer Expectation is way above and beyond.

VINCENT G.  |  Overall Experience 
Rating:
5.0

Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Donna M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla A B.  |  Overall Experience 
Rating:
4.0

My only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

KELLY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Bob L.  |  Overall Experience 
Rating:
2.0

The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.

Valerie G.  |  Overall Experience 
Rating:
5.0

They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

patsy o.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and friendly staffs. Made our move very convenient. Thank you.

VINCENT G.  |  First Impressions 
Rating:
5.0

Friendly staff. Got us in and out quickly and efficiently

EMILY G.  |  First Impressions 
Rating:
5.0

Wonderful. Staff was very helpful and the place we kept clean at all times.

Kevin M.  |  Overall Experience 
Rating:
5.0

Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Donna M.  |  First Impressions 
Rating:
5.0

Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold V.  |  First Impressions 
Rating:
5.0

The people were all awesome. I would recommend them to any and everyone one that needs storage help

Douglas G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stacey P.  |  Overall Experience 
Rating:
5.0

The employees were upbeat and friendly

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom and debbie c.  |  Overall Experience 
Rating:
5.0

The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Debra R.  |  First Impressions 
Rating:
5.0

The facility is clean, accessible and easy to move around with stuff.

Ron R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger A.  |  Overall Experience 
Rating:
5.0

We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Adrian G.  |  Overall Experience 
Rating:
5.0

Very secure facility and service was great. Thanks.

Stephen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFANIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Thank you for making this transition very easy!

Leticia D.  |  First Impressions 
Rating:
5.0

Great location, clean and safe facility, helpful staff.

Aubrie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE AND LISA W.  |  First Impressions 
Rating:
5.0

5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Robert S.  |  Overall Experience 
Rating:
5.0

We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

Robert & Gayla L.  |  Overall Experience 
Rating:
4.0

Access card had problems. Electronics can be a pain.

robert l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

Timothy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine-Terry b.  |  Overall Experience 
Rating:
5.0

I really enjoy using U-Haul

patsy o.  |  First Impressions 
Rating:
5.0

The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Heidi N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara M.  |  First Impressions 
Rating:
4.0

Appreciate the carts provided for move in

Fred E.  |  First Impressions 
Rating:
5.0

We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Staff has always been great to work with. Thank for all your help over the years with my many moves.

Lee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Gary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david s.  |  Overall Experience 
Rating:
5.0

Thank you

vidanage d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monty G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

steven e.  |  Overall Experience 
Rating:
5.0

Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

rachel b.  |  First Impressions 
Rating:
4.0

Great location with very well maintained facilities

William G.  |  Overall Experience 
Rating:
3.0

It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

CHARLOTTE P.  |  Overall Experience 
Rating:
5.0

thank you

Delmar N.  |  Overall Experience 
Rating:
5.0

What a great bunch of people!!

Hollyanna B.  |  First Impressions 
Rating:
5.0

Awesome Customer Service!!!

Maria H.  |  Overall Experience 
Rating:
5.0

Easy transaction all around and professional employees. Over a year rental.

Melanie D.  |  Overall Experience 
Rating:
2.0

I was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

linda b.  |  Overall Experience 
Rating:
4.0

All was handled well by the staff. The unit was clean & adequate.

john r.  |  Overall Experience 
Rating:
4.0

Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

Allison C.  |  First Impressions 
Rating:
5.0

I had three units in two locations and both facilities and staff were great!

DONALD N.  |  Overall Experience 
Rating:
4.0

Great place to store stuff. Would rent a space there again if needed.

Debbie W.  |  Overall Experience 
Rating:
5.0

Great facility, clean and well maintained.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Dakota D.  |  First Impressions 
Rating:
5.0

Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

Nathan B.  |  Overall Experience 
Rating:
2.0

Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

alexadra p.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

steven e.  |  First Impressions 
Rating:
5.0

Staff was extremely thorough and helpful. Very friendly.

Savannah C.  |  First Impressions 
Rating:
5.0

Very friendly and fast service.

Candace S.  |  Overall Experience 
Rating:
5.0

Manny was an information dynamo. The process was very smooth..

stephen m.  |  First Impressions 
Rating:
5.0

Two, four, six, eight. Who do we appreciate. UHaul!

Timmothy M.  |  Overall Experience 
Rating:
1.0

I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

sergio a.  |  Overall Experience 
Rating:
5.0

Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Rachel R.  |  First Impressions 
Rating:
5.0

The staff is amazing. John helped us with the truck and trailer and was very professional.

Karen T.  |  Overall Experience 
Rating:
5.0

Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

judith s.  |  Overall Experience 
Rating:
4.0

Very easy administrative process. Access is as promised. So far so good.

charles t.  |  First Impressions 
Rating:
5.0

Clean and great access to the area

Ron R.  |  Overall Experience 
Rating:
5.0

Very good experience from the beginning to the end. Staff was helpful and friendly.

Yasmin R.  |  Overall Experience 
Rating:
5.0

The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Arturo M.  |  First Impressions 
Rating:
5.0

Thanks!

Craig C.  |  Overall Experience 
Rating:
4.0

Even with computer systems down. The customer service personnel still gave great service.

Cirilo D.  |  First Impressions 
Rating:
5.0

My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

Julieta P.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and the facility is great!

TATIANA S.  |  First Impressions 
Rating:
5.0

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

John P.  |  First Impressions 
Rating:
4.0

Young lady that helped me was been friendly and helpful.

Virginia B.  |  First Impressions 
Rating:
2.0

most of the people working there they act like they don't want to be there.

DJ F.  |  Overall Experience 
Rating:
4.0

N/A

Stephanie S.  |  Overall Experience 
Rating:
5.0

Great place

LAWRENCE B.  |  Overall Experience 
Rating:
5.0

Look forward to doing business with you again

Ron E.  |  Overall Experience 
Rating:
5.0

Super clean facility is well maintained. Super helpful employees with great customer service skills

William G.  |  First Impressions 
Rating:
3.0

Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

DJ F.  |  First Impressions 
Rating:
5.0

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Gary D.  |  First Impressions 
Rating:
4.0

U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

Tim F.  |  First Impressions 
Rating:
5.0

Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

kimie s.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

CARRIE V.  |  First Impressions 
Rating:
4.0

It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

kaitlyn s.  |  First Impressions 
Rating:
5.0

Manager was quick, efficient, knowledgeable, and friendly.

Rhonda F.  |  First Impressions 
Rating:
5.0

Overall, I’d recommend this facility. Clean, safe, and easy to use.

Rene H.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

charles m.  |  Overall Experience 
Rating:
3.0

Very happy with the service

lourdes m.  |  Overall Experience 
Rating:
5.0

Everyone that worked there was every helpful, and look forward to Working with them in the furture.

Ron E.  |  First Impressions 
Rating:
5.0

Great service. Friendly and helpful staff.

john j.  |  First Impressions 
Rating:
4.0

I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

brianna w.  |  Overall Experience 
Rating:
5.0

Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Mary F.  |  First Impressions 
Rating:
5.0

on time and very responsive.

Ron R.  |  First Impressions 
Rating:
5.0

Very helpful and kind people to work with

Piotr S.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

alice c.  |  First Impressions 
Rating:
1.0

Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Sherin C.  |  First Impressions 
Rating:
5.0

Great facility and great staff

Rudolph J.  |  Overall Experience 
Rating:
5.0

Great Place

earnest n.  |  Overall Experience 
Rating:
5.0

Thanks

dennis w.  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and helpful employees.

jason l.  |  Overall Experience 
Rating:
5.0

Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Craig G.  |  Overall Experience 
Rating:
5.0

Great location and people

Quentin K.  |  Overall Experience 
Rating:
5.0

later hours in evening during hot summer would be nice.

Michelle H.  |  Overall Experience 
Rating:
5.0

Everyone was very nice, professional and understanding.

AMANDA J.  |  Overall Experience 
Rating:
5.0

I will recommend UHaul storage to everyone.

Lori h.  |  Overall Experience 
Rating:
5.0

Staff is very polite and patient, property is clean. Highly recommended.

Brandon B.  |  First Impressions 
Rating:
4.0

There was an issue with my final bill, but you guys took care of it. And good service!

Kayla W.  |  First Impressions 
Rating:
5.0

Great service from all staff.

Denis B.  |  Overall Experience 
Rating:
5.0

Great facility every accommodating.

ginny k.  |  Overall Experience 
Rating:
5.0

Everyone was lovely and the facility is exceptionally clean.

abby m.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

George H.  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

callcut p.  |  Overall Experience 
Rating:
4.0

Could use another elevator.

Ron T.  |  Overall Experience 
Rating:
5.0

Manny was great!!

James B.  |  Overall Experience 
Rating:
4.0

You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help

Shelly S.  |  Overall Experience 
Rating:
5.0

Great customer service

Anna G.  |  First Impressions 
Rating:
5.0

If I needed help with lifting or loading someone was always there to lend a hand!

james r.  |  Overall Experience 
Rating:
5.0

Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Lee D.  |  Overall Experience 
Rating:
5.0

Alex and the crew were awesome!!!

Craig G.  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful Excellent job

Angie O.  |  First Impressions 
Rating:
5.0

They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

Tami R.  |  Overall Experience 
Rating:
5.0

Great service for folks from all over...right when we need a little space😇

john g.  |  First Impressions 
Rating:
5.0

The service that we have had in both locations of U-Haul has been absolutely excellent

carol l.  |  First Impressions 
Rating:
5.0

Great service all around.

don m.  |  Overall Experience 
Rating:
5.0

Manny Garcia runs a well oiled facility. Great employees

Fred P.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Heidi N.  |  First Impressions 
Rating:
5.0

None

Barbie K.  |  First Impressions 
Rating:
5.0

Staff are very helpful.

CAROL F.  |  Overall Experience 
Rating:
2.0

Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

brian L.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and friendly

Johnnie M.  |  First Impressions 
Rating:
5.0

Great Location...

dean m.  |  Overall Experience 
Rating:
4.0

Very happy with this facility

LOUISE L.  |  Overall Experience 
Rating:
5.0

The facility is very efficiently ran.

GAIL l.  |  Overall Experience 
Rating:
5.0

Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

Cathy S.  |  First Impressions 
Rating:
5.0

Very friendly people, clean units.

rosangla t.  |  First Impressions 
Rating:
4.0

My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

wendell s.  |  Overall Experience 
Rating:
5.0

Great service...everything explained well

don m.  |  First Impressions 
Rating:
5.0

The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

Tami R.  |  First Impressions 
Rating:
5.0

Great customer service

william m.  |  First Impressions 
Rating:
5.0

Fast and friendly service

Quentin K.  |  First Impressions 
Rating:
5.0

U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

marguerite g.  |  Overall Experience 
Rating:
5.0

Pleasant experience even with moving.

Joyce D.  |  Overall Experience 
Rating:
5.0

Great location

Nathan B.  |  First Impressions 
Rating:
5.0

Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

Spencer H.  |  First Impressions 
Rating:
5.0

Very knowledgeable young men and very helpful!!

william s.  |  Overall Experience 
Rating:
4.0

Thank you

Teresa O.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful.

Robert Gould A.  |  First Impressions 
Rating:
5.0

Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

michelle s.  |  Overall Experience 
Rating:
5.0

Excellent service everytime.

Joshua G.  |  Overall Experience 
Rating:
5.0

People were very helpful and very understanding and very nice

ricardo r.  |  Overall Experience 
Rating:
5.0

My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Stephan S.  |  Overall Experience 
Rating:
5.0

Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

Joshua M.  |  First Impressions 
Rating:
4.0

The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

janis w.  |  First Impressions 
Rating:
5.0

Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

Rio B.  |  First Impressions 
Rating:
1.0

Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

John G.  |  Overall Experience 
Rating:
5.0

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

Forclosure solutions, inc C.  |  First Impressions 
Rating:
5.0

Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

richaed t.  |  Overall Experience 
Rating:
5.0

every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

KATHLEEN S.  |  Overall Experience 
Rating:
5.0

Recommend

Dennis S.  |  Overall Experience 
Rating:
5.0

We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.

amanda c.  |  Overall Experience 
Rating:
4.0

Staff was friendly and prompt.

Larry D.  |  First Impressions 
Rating:
5.0

Excellent service and facility.

kelsey l.  |  Overall Experience 
Rating:
5.0

The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

opal h.  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful. Facility is always clean. Convenient location.

diana m.  |  Overall Experience 
Rating:
5.0

Nice facility. Always clean.

peter c.  |  Overall Experience 
Rating:
5.0

They were very helpful

MARY K.  |  Overall Experience 
Rating:
5.0

Excellent facility and great staff.

LaShawn R.  |  Overall Experience 
Rating:
5.0

always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Leon S.  |  Overall Experience 
Rating:
5.0

Great facility, super friendly

Nick T.  |  Overall Experience 
Rating:
5.0

Good experience.

Christopher B.  |  Overall Experience 
Rating:
2.0

I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Sybil A.  |  Overall Experience 
Rating:
5.0

Couldn’t be more friendly

Nick T.  |  Reservation 
Rating:
5.0

For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

alberto f.  |  Overall Experience 
Rating:
4.0

No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

joseph y.  |  Overall Experience 
Rating:
3.0

I thought it was OK

Tim B.  |  Reservation 
Rating:
5.0

thank you

Kenneth W.  |  Overall Experience 
Rating:
5.0

.

sharon b.  |  Overall Experience 
Rating:
5.0

I wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.

Martin G.  |  Overall Experience 
Rating:
5.0

Great facility close to freeway. Easy interior access will rent here again if the need arises.

DAVID T.  |  Overall Experience 
Rating:
5.0

Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!

larry p.  |  Overall Experience 
Rating:
5.0

Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Nick W.  |  Reservation 
Rating:
1.0

when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Linda S.  |  Overall Experience 
Rating:
5.0

We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

I appreciated the fast and convenient service I was given during my time renting. Never any issues.

jenette h.  |  Overall Experience 
Rating:
5.0

Great employees, service and location.

lynn p.  |  Reservation 
Rating:
5.0

Manny was very helpful.

KEVIN S.  |  Overall Experience 
Rating:
5.0

The entire team at this location displayed professionalism and were very helpful..

Christoper D.  |  Overall Experience 
Rating:
5.0

Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

MARC S.  |  Overall Experience 
Rating:
3.0

Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

Alma F.  |  Overall Experience 
Rating:
5.0

Great

william l.  |  Overall Experience 
Rating:
3.0

poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Gerald B.  |  Overall Experience 
Rating:
5.0

Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Chris M.  |  Reservation 
Rating:
5.0

Great customer service

Kenneth J.  |  Reservation 
Rating:
4.0

Available tools and resources were convenient for an easy move in and move out experience.

Ramiro P.  |  Overall Experience 
Rating:
5.0

Excellent customer service and cleanliness..

Kenneth J.  |  Reservation 
Rating:
1.0

Moved out because rate was raised less than 60 days after move-in.

DEBORAH C.  |  Overall Experience 
Rating:
4.0

Great service friendly helpful

Tracy H.  |  Reservation 
Rating:
5.0

The property was clean and well maintained. easy access everytime I visited. thank you.

Alexander C.  |  Overall Experience 
Rating:
5.0

Very helpful staff and unit was accessible whenever I needed to use it.

Gerald B.  |  Overall Experience 
Rating:
5.0

Great staff.

Rebecca M.  |  Reservation 
No reviews have been submitted for this location.

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