Customer Reviews for U-Haul Moving & Storage of Great Falls

733 reviews

4800 10th Ave S   Great Falls, MT 59405

(406) 727-0087

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 727-0087

4800 10th Ave S
Great Falls, MT 59405

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I DO NOT WANT TO BE CONTACTED!!!! The store manager, can’t remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn’t ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can’t remember her name either but very pretty. She’s respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!

Adam R.  |  Overall Experience 
Rating:
4.0

Too expensive

Jenn f.  |  Overall Experience 
Rating:
5.0

Clean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.

Dieuchau N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUNTER M.  |  Overall Experience 
Rating:
4.0

I'm counting on 24 hr access and new Bay door becoming available very soon.

Dana I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackson H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanna w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jen f.  |  First Impressions 
Rating:
3.0

The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!

JORDAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn B.  |  First Impressions 
Rating:
5.0

Exactly what we need. Clean and easy to use. A real class act.

Richard R.  |  First Impressions 
Rating:
5.0

Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!

Vellane H.  |  First Impressions 
Rating:
5.0

Was told 24hr access is coming. Looking forward to it.

Patrick C.  |  First Impressions 
Rating:
5.0

The gentleman that helped me was so nice! I can’t remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!

jennifer j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F.  |  Online Move In 
Rating:
1.0

The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the “manager,” his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.

JORDAN B.  |  First Impressions 
Rating:
5.0

Super easy. Had carts available. Really helpful

Judy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  First Impressions 
Rating:
5.0

Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!

BRIAN A.  |  First Impressions 
Rating:
5.0

Awesome facility and 10/10 manager!

rex l.  |  First Impressions 
Rating:
5.0

Thank you!!

Barbara B.  |  First Impressions 
Rating:
5.0

Very Nice Experience

Joseph C.  |  First Impressions 
Rating:
5.0

My favorite place in Great falls. Best customer service and prompt!

HUNTER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
5.0

Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.

ROBERT B.  |  First Impressions 
Rating:
5.0

Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .

Thomas M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Del H.  |  First Impressions 
No reviews have been submitted for this location.

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