Customer Reviews for U-Haul Moving & Storage of Green Mt

3,777 reviews

12300 W Cedar Dr   Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

(303) 986-5524

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 986-5524

12300 W Cedar Dr
Lakewood, CO 80228
(north one block of Alameda and Union intersection on W Cedar DR)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randi R. 
Rating:
5.0

Nothing everyone was very professional and friendly

Gary K. 
Rating:
2.0

I had entered the store location and waited for several minutes and no one was coming so I walked around the lot to the maintenance shop and finally found an employee who said they would be right up. There should be a way for the customer to inform the employees that a customer is there. Also, while I was trying to find an employee there was someone in the shop working on what I'm guessing is their personal vehicle.

Sarah H. 
Rating:
3.0

Customer did not leave a comment.

Courtney P. 
Rating:
2.0

I had pickup at 8. I was told on arrival at 8 that the overnight crew didn't do their job, and it wouldn't be ready until 9. Then the app gave me the wrong address so when I went to drop off I was in the wrong location. The only reason it's 2 stars instead of 1 is that the employee who helped me out was friendly and helpful,

Ryan L. 
Rating:
5.0

The best performing UHaul that I've rented to date ( and I've rented many). The personnel at the site were exceptional, as well.

ian C. 
Rating:
5.0

Customer did not leave a comment.

Madison C. 
Rating:
5.0

Employee was very courteous and very informative and accurate. Order was easily placed and trailer was installed quickly and trailer return was outstanding.

carlos O. 
Rating:
5.0

They were amazing and fast did our pod and uhaul efficiently and so accommodating moving pieces around for us

Rosalee K. 
Rating:
4.0

Friendly staff , quick to process me in and out.

Scott T. 
Rating:
5.0

Everything satisfactory.

Gordon D. 
Rating:
5.0

Excellent staff!

Juila B. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Guys working were great but there was no van available when I got there. I booked it a week in advance! The guys said it happens all of the time! You need a better/different reservation system!

Elaine J. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Keep doing what you're doing!

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Tanner G. 
Rating:
5.0

Great staff. Made it an enjoyable experience.

Mike G. 
Rating:
5.0

I loved my experience, it was really nice to get a refunded for bringing the trailer back a day early. The tires were low on air but that was an easy fix. I would really like the option of renting a dump trailer too, but no complaints from me!

Travis S. 
Rating:
1.0

We were charged TWICE with unauthorized charges and y'all are LYING about when we returned our trailer in order to charge more. No, we will definitely not be putting ourselves through this again.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Yolanda E. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
3.0

When you do an after hours Moble check in & your supposed to be contacted the next day in order to resolve the bill make sure that happens so customers who are on a tight budget, ie retired/disabled & on SSDI, can pay their bill with U-Haul in a timely manner w/o disrupting personal finances…I was billed 20 days after I dropped off my rental…not very happy about that.

Tonya L. 
Rating:
5.0

Just have more selection on sight. Lot was empty. Employee was awesome and communication was also amazing! I was quite impressed with the customer service, in person, on phone, and via email.

Diane B. 
Rating:
4.0

Customer did not leave a comment.

Corey R. 
Rating:
5.0

Helped remove trailer and park trailer

Cliff P. 
Rating:
5.0

The gas tank only had 1/4 tank left. Would have been nice for the staff to fill it up between rentals.

Stephen E. 
Rating:
5.0

Marcus, Isaac, Ryan are amazing! God Bless them!

ANNETTE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

All of your employees deserve a thank you at minimum. They all were courteous and very helpful. Thank you all.

Eric F. 
Rating:
5.0

The customer service we received was fantastic. Really appreciated the friendly helpful staff!

Katherine I. 
Rating:
3.0

AC only worked about 30% of the time. We moved on the hottest day so this was miserable. Also, I selected moving pads when I reserved the truck, these were not provided to me. I was told they were out, this was not ideal. Otherwise good experience. Customer service was great.

Heather M. 
Rating:
5.0

We had a major problem with our one way contract, not here in Florida but in Colorado! We thought we signed a contract for a one way to Florida but we got pulled over by by a local regional manager who said our contract was only good to Kansas . So they had my family get out of the truck on the spot and had it towed, I believe there was a miss communication in Colorado which lead to this! We were a few days late due to our other truck and 5th wheel breaking. Down, so we called the national number and they had no notes of such. Nore we're there ever any missed calls so hard to say what really happened! But once they got the truck back, they were nice people in Florida. We ended up getting a storage unit until we find a house here. I guess one should always double check the contracts.

Dylan W. 
Rating:
5.0

Customer did not leave a comment.

Kelsey L. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Nick E. 
Rating:
5.0

Customer did not leave a comment.

Daryl L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I wish I could remember the person that helped me. Hopefully it's in your records, but he was amazing. Very helpful and solid personality. It's hard to find good employees now a days, try to keep him;).

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

stacey K. 
Rating:
5.0

Customer did not leave a comment.

Greer D. 
Rating:
4.0

Friday was a disaster with 3 missed appts due to customers not returning vans on time. Got the gurantee. Finally got rental on Sunday and all went well with van and customer service.

rick H. 
Rating:
5.0

Hard to improve perfection! I didn't have to wait but a couple of min to be helped, basically in and out. Returning was the same. Customer service was 5 star, Isaac was the best and I'm picky. He had such a pleasant and upbeat attitude, even though it was boiling outside. I will not go anywhere else to rent, mainly because of the service I received. Vehicles were in great shape, condition as well.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

I do a fairly heavy and frequent amount of business renting trucks and trailers as well as storage from this Green Mountain Uhaul facility. I am always very happy with the service provided by the U Haul staff at this location. You have a great team over there with Marcus, Isaac, Dave, and Ryan. Kudos to those gentlemen!

Cecil P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter T. 
Rating:
5.0

Isaac was such an amazing help with everything we asked of him. He is warm and friendly and he is very happy to help you with anything you need. I would definitely come back to work with Isaac.

Ericka V. 
Rating:
5.0

Keep up the great customer service thank you

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

ETHAN J. 
Rating:
5.0

Keep doing the great work!

Frank V. 
Rating:
5.0

Customer did not leave a comment.

pedro R. 
Rating:
5.0

Staff at the Cedar Drive location and the Golden location on West Colfax were very helpful. Even though I had no prior reservation, they had everything I needed and had me hooked up and ready to roll in less than an hour. Impressive.

dARYL L. 
Rating:
4.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Your employee was a joy to work with!

Karla A. 
Rating:
5.0

Like all businesses, you need more employees. The staff I met when I rented the truck, were wonderful and attentive. Great Customer Service to the people entering your store in Lakewood, CO

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
2.0

I had to call uhaul every day for a week to get our reservation straightened out. Additionally, three pieces of furniture were damaged in transit.

Laura R. 
Rating:
5.0

Great staff and service! Thanks for making it easy

Larry R. 
Rating:
5.0

The app did not work well and took me over 30 minutes to try and return the Van we had rented. Even after I still had to call customer support.

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L. 
Rating:
5.0

Awesome staff you all need to get those hard working guys some more help before they burn out and quit and then you'll end up with a couple of shit birds

Dennis A. 
Rating:
5.0

Great experience!

JILLIAN M. 
Rating:
5.0

Issac was a great help and very nice. Wish everyone had a guy like him working for them. Outstanding experience. Thank you

JOHN B. 
Rating:
5.0

Customer service rep was a great help made the experience straight forward and clear, very professional and helpful.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

so easy and convenient! Thank you!

Heidi R. 
Rating:
5.0

Isaac hooked me up. He not only got me some complimentary small boxes, but offered me a rental unit for a month while I got my stuff together. Insanely friendly and forever positive. Wonderful guy and experience.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
2.0

Made a reservation for a vehicle, kept me waiting in line for a half hour while they figure out they don't have any vehicles , then tell you you're screwed and go somewhere else even though there's vans sitting in the lot. Then they figure out that they can actually rent the van they have in the lot all the while laughing about the other people in line that are screwed. Then they gave the van to me with 1/8th of a gas tank full and asked me to return it with 1/4 tank for a $19 credit. Never mind the fact that gas is $4.50/gallon. So pretty much a wash. Maybe call people ahead of time and let them know you don't have any trucks to rent. Just a thought. Last time I will EVER rent with Uhaul.

Nate D. 
Rating:
5.0

The A/C stopped working in the moving truck half way through the day.

David C. 
Rating:
5.0

Customer did not leave a comment.

Terrance L. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Great customer service, very nice guys.

alex B. 
Rating:
5.0

Everything was great!

William W. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

jim V. 
Rating:
5.0

Great customer service

James S. 
Rating:
4.0

Employee was extremely friendly, helpful, and up beat. But all alone, While he'd help one customer, others were forced to stand and wait. Simply, the location is under-staffed

Daniel S. 
Rating:
3.0

They never have furniture or utility dollies. Had to go to another location to get it

George M. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Cindi H. 
Rating:
5.0

Great customer service, everyone is very friendly.

Greg B. 
Rating:
5.0

Get the App to work, and add staff.

John M. 
Rating:
4.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Kristopher H. 
Rating:
4.0

Made reservation on line. Seems what is done on line is not consistent what shows up in store somehow. 8 hour reservation turned into 4 hour. Lucky for me ... I got it done but could of been a disaster. Customer service was super nice about it all .... yet ....!?! Would do again but would talk to them directly to avoid booking issues.

rick H. 
Rating:
5.0

Best uhaul experience ive ever had. The staff was fantastic. 10/10 would rent from this location again!

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

jamie C. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

The guys look there were so nice and helpful and accommodating.

cindy J. 
Rating:
2.0

Waited for an hour to get help with 3 other customers. Staff in back. Truck was on below empty for gas, barely made it to a gas station. Drivers side mirror broken, constantly moving, unsafe.

Jennette K. 
Rating:
4.0

Make sure there are enough furniture dollies and dollies to rent.

George M. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Nothing. Absolutely the best experience I have had at a u haul. Great guys!

Brandon L. 
Rating:
5.0

Your staff is amazing at this location. I don't rent that often, They treat me like I'm a regular..Very professional and friendly. Thank you guys!

ERNEST P. 
Rating:
4.0

Good fast and professional transaction. 👌

Brian J. 
Rating:
5.0

The staff and management at this facility (particularly Kyle and Kendall) are top shelf!

Victoria L.  |  Overall Experience 
Rating:
5.0

Check-in was easy.

BERNHARD K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDSEY O.  |  Overall Experience 
Rating:
4.0

I really liked it when I had 24/7 access

Jeff S.  |  First Impressions 
Rating:
5.0

Kyle Rutherford was highly respectful, accommodating, and helpful. He was available to answer all my questions and provided excellent assistance.

Victoria L.  |  First Impressions 
Rating:
5.0

Kyle and Iassac are competente and super friendly. Made it fun to use storage.

Maria A.  |  Overall Experience 
Rating:
4.0

They closed way to early for a storage place! It’s been so hot outside that unloading the truck would’ve been much easier when it cooled down , like 6 - 10…. But the staff was very friendly and helpful and rent for the month was much appreciated!! My apt. is still not ready, but when it is, I’ll be there again to rent a truck and load up! Thankyou Linda Day 😊

linda d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret L.  |  Overall Experience 
Rating:
5.0

Kyle and Isaac were great! They system was down (not their fault) and they did everything thing they could to make sure I got into a storage unit and returned by truck. They were patient and understanding, which is tough when you are understaffed. On the flip side, when I moved out of my storage unit, they were just as helpful! Great service at this location even though they desperately need more help.

Taylor K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Storage was great!!!! I was very happy with everyone that I talked to. I just had a HUGE problem with my truck reservation. As my plane was landing in Colorado to retrieve my belongings my reservation was being canceled. I had to find movers on short noticed which cost almost three time as much as the truck I had reserved and a plane ticket on a holiday weekend. I was not happy with this situation and how it was handled.

Nichole S.  |  Overall Experience 
Rating:
4.0

Isaac Is EXCELLENT I’d be happy to have my last month prorated and BE REIMBURSED THE $15.00 The store manager charged me for “late charge”. That’s not true at all. We had a card on file. And I spoke directly to the store manager face-to-face on the day after the payment was due and he handed me overlock key. If there was a problem with the card he should’ve said it right then and there. There was no problem with the card therefore I want my $15 back. And I want to be prorated and reimbursed since I only used seven days of storage for a months pay

Gene K.  |  Overall Experience 
Rating:
3.0

Isaac and Kyle and the area manager were great.

John a.  |  Overall Experience 
Rating:
5.0

The staff is super friendly and helpful

Edilson D.  |  Overall Experience 
Rating:
5.0

Great place to go for all moving/storage.

JOhn H.  |  Overall Experience 
Rating:
5.0

good job...

Stephen D.  |  First Impressions 
Rating:
2.0

Overall, the people were very nice and easy to work with. However upon needing to check out, I called over 20 times and there was no response via phone. Very difficult to get a hold of, which caused a lot of time wasted and stress on the back end.

Roman V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lowell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lowell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ming Y.  |  Overall Experience 
Rating:
1.0

We rented a truck and got a free months storage. We needed to extend that storage 1 week, and they told us they’d charge us for the whole month. $174 for 1 week of storage is bad business. You’ve lost our business. We canceled the uhaul truck to get our stuff out of storage and went with another company. We also move to a different company for storage.

Adam C.  |  Overall Experience 
Rating:
3.0

I did not like the idea that I had to purchase a special lock from U-Haul because my regular pad lock was not allowed. Felt like a last minute grab for more money.

IRVIN R.  |  First Impressions 
Rating:
4.0

All good!

DERRICK H.  |  Overall Experience 
Rating:
2.0

Got kicked out early due to theft, lost all hours access

karla S.  |  Overall Experience 
Rating:
5.0

Devin and Isaiah were very respectful and helpful and did their jobs excellently!!

NORA s.  |  Overall Experience 
Rating:
3.0

Your employee screwed a piece of our furniture to the Ubox by using entirely way too big of screws to fix something on the outside of the box. There was no consideration as to what was inside!

brian h.  |  First Impressions 
Rating:
4.0

Pretty to the point. Reserved a storage unit and everything went as planned. Quick in and out. Easy to work with people.

Erica W.  |  First Impressions 
Rating:
5.0

The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

Bob K.  |  Overall Experience 
Rating:
5.0

The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y’all ROCK!

ROBYN M.  |  Overall Experience 
Rating:
5.0

Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Jon W.  |  First Impressions 
Rating:
5.0

The two guys were amazing- they went above and beyond during a stressful move for me!!

Christa K.  |  First Impressions 
Rating:
5.0

Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

RALPH C.  |  Overall Experience 
Rating:
5.0

Friendly staff and great service.

BEN T.  |  Overall Experience 
Rating:
2.0

understaffed. Never answer phone but insist I call them or tell me they'll call me back.

Antonina C.  |  Overall Experience 
Rating:
1.0

My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.

George G.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Meseret A.  |  Overall Experience 
No reviews have been submitted for this location.

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