Customer Reviews for U-Haul Moving & Storage of Gresham

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gresham

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Dimitrios B. on

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Nate J. on

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The installation was quick, and it looks amazing, very well put installed! Keep up the great work

Nathan P. on

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Jena W. on

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Mark H. on

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Kaitlin was absolutely wonderful.

Richard P. on

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Maud P. on

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Rude person who checked the truck when I took it back.

Katey P. on

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Lisa M. on

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Fast and helpful... a pleasure!

John H. on

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Maurice P. on

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Nice work guys!

Jorge T. on

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Excellent customer service. Answered every question adding info I needed to know

Robert L. on

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very helpful

Robert L. on

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very nice people

Erin L. on

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The manager runs a really nice crew there. They should be commended. Erin

Howard R. on

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excellant customer service and all personal had great additudes

harry B. on

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I was treated very well. The people seemed very knowledgeable. I was tole that I would not be charged at all for the Car Hauling Trailer that I ordered, but did not use. They were great...

Tage N. on

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David S. on

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self check out was not ready when I showed up (within the hour time frame) before the store opened. Online it said it had been converted to in store pick up or similar. Lucky employees were on site and they fixed it fore me.

Cyndi A. on

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Gabrielle L. on

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The only thing I would suggest is upon checking into our storage unit, when we dropped off the truck, we needed staff to let us know the storage lock policy. We were called the next day or two, to come change our locks or be charged fees.

Crystal W. on

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Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Jacquie B. on

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Steven B. on

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The AC in the truck worked GREAT!!! Everything was great and the folks at Gresham location on Hogan are really nice and helpful.

Liz M. on

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nancy K. on

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Refilling the tank tovthe right amount is a bit confusing.

raymond M. on

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Cheryl O. on

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Keep providing good service

Rosendo C. on

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kelly B. on

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I rented an enclosed trailer to move a new king size bed across the state. I specifically went back to this location because of the excellent service/experience i received during my move a couple years ago. I was literally in and out in under 30 minutes. Super fast, and super efficient.

sheila P. on

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My only issue is that I was told that items I did not use ie: boxes and tape and stuff I didn't mean to order would be credited back to my account and when I dropped the truck off during opening hours the guy that apparently checks the truck, told me I would have to take the stuff and dispose of it. I had spoke with the manager on 9/3/ and he assured me I could return these items. Yes the boxes were open as they were delivered to my home, but I did not use most of the items and would like a refund on what I did not use and was promised.

Eugene M. on

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In my opinion, nothing, I feel I received Five Star Service from all the employees working at this Gresham, Oregon U-Haul location.

Buffy M. on

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Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Norma S. on

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Bob K. on

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I’m done

Ed j. on

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The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Barb L. on

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Friendly and capable help.

Nicholas J. on

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I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Judy W. on

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Service was very busy but they helped me as soon as possible. Kudos to Cory!

debra g. on

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Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Vance K. on

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Great people and centrally located

micheal h. on

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Would definitely use again.

Joseph S. on

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Very professional ,fast and efficient.

Richard G. on

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They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Butch C. on

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The staff has been very helpful to all my needs.

TRENA J. on

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Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

Art C. on

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Friendly service employees were very compiitent.

JOSE G. on

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I can only thank you for all the help...very good service.

JAMES S. on

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The guy was really nice and helpful

Catherine l. on

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very helpful

Geraldine B. on

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Great storage facility.

ALBERT W. on

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Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

Teri C. on

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The manager was great! Everything went quickly and was very easy to understand.

JIM B. on

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Easy to deal with and helpful staff

Maria D. on

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Perfect

bertina w. on

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Very friendly and helpful staff.

KATIE H. on

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Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

JULIE F. on

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Very personal customer service !

daniel g. on

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My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

LINDA B. on

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I would definetly do a ubox move again

Maria E. on

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I will only use this location for my storage needs, I’ve never had better service or security for my things.

Chris A. on

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Great staff

wanda m. on

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Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

Jennifer M. on

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Friendly an helpful staff, excellent service

Jessica A. on

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All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

jacqueline c. on

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Was very happy with everything Thank you Jackie Creech

Larry L. on

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Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

JOSEPH F. on

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arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

Cindy C. on

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Friendly staff, secure storage, fair pricing

Endrea K. on

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Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Leslie S. on

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Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

lisa g. on

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Great service

wendell w. on

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Helpful staff, flexible access.

John P. on

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Professional and attentive

Anna C. on

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Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Michelle S. on

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Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

terry j. on

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Great service. Thank You so much.