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James B.Customer Reviews for U-Haul Moving & Storage of Hanover Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing... Good Experience
BILL Z.Both guys who helped me were very friendly
Steve C.Gentleman was very friendly and knew what he was doing.
Danielle K.KEEP DOING WHAT YOU'RE DOING, IT WAS A POSITIVE EXPERIENCE
PHIL H.Very Professional
MARK P.There is a leak in the roof.
Stanley P.Took too long to drop off
Michael I.Easy in, easy out. Both employees were very helpful and friendly.
Matthew P.None. Keep up the great work at this location
BILL Z.All is Good
Mitch K.I was charged an extra day, insurance was more that I was quoted and I was told I would receive $50 for damage to my bumper when agent attached to my SUV that I never received.
tim T.Had some difficulty with the app on site. Not sure if it was the Wi-Fi, app, or my phone. That was the only issue
Melanie D.I made my reservation 2 and a half months in advance at the Hoffman Estates,IL location approximately 4 miles from my apartment as this is logical and convenient. The day before, I get a call saying I now have to drive 11 miles to the Hanover Park, IL location, which in that IL area is an extra 20 minute drive (1 way), plus a tollway if you don't want it to be an extra 30 minutes longer. This is a horrible business practice and unacceptable, but when you are moving, you have everything set up for a specific date so there is nothing you can do. When I get there, I had to walk from 1 end of the U-haul lot to the other to get the truck when they could have easily had it waiting near the door, since again, I had a pick time reserved. Then, when I get in the truck, its only at 9/16 of a tank so now I'm stuck being forced to stop for gas in the the state of IL to make it to my location in MO, where gas is about 75 cents less a gallon.
Cynthia J.Elbert was very helpful.
attila W.Great service, no issues. Very clean and organized facility.
joe M.Courteous and professional staff -
Michael S.A formal complaint on the UHAUL portion of the delivery experience has be filed and is being worked. All of the Moving Help that I had the pleasure to work with was friendly, effecient and concerned with the safety of my belongings.
Peggy K.The staff at this location is very helpful and didb outstanding work.
James O.The girls were super I will back soon
Bill J.Everything went fine , delt with a great customer service rep from uhaul . She did fine Keep up the good work .
SCOTT K.Been renting from this location for quite a while now and the customer service I receive from Catherine the manager has been superb every time. Her positive attitude is the reason i do business with Uhaul. Keep it up!!
Faraz K.Aurn was very professional!
Robert B.The overall uhaul experience was the worst I've ever had. It all started with the booking of the trailer and needing it for more than 24hours. That triggers the necessity to speak with customer service which all 3 representatives were friendly and could not understand why I was on hold with the scheduling department for a total of 3 hours and multiple dropped calls. Then when getting through finally I was told I needed to speak with the location directly. After this massive disappointment in customer satisfaction then came the pickup process for which your massive facility in Hannover park only has 1 employee to which could not be found for 20 minutes. Same issue on the return side. If you need to rent a trailer you are stuck with uhaul unfortunately. If you need to rent a truck or van I would suggest looking in to penske or budget. Uhaul as a company doesn't mind making your experience as difficult as possible.
THOMAS G.The manager who helped me rent the trailer was excellent.
Todd H.You cannot do anything to improve your customer service. I would just suggest changing the wiper blades.
Kisha J.Everything excellent
Freddy Y.Check was simple and easy. No hassles and Thanks Be to God, that I didn't have to contact your call center and negotiate with a passive aggressive representative.
Michael P.I reserved my rental from a location near my home months ago. It was changed twice by Uhaul in the 2 days prior to my reservation date and I had to drive 45 minutes each way to pick up my van. I would have went with another company if I knew it would take and hour and a half to pick up my rental.
William P.Charged extra money after I dropped the trailer off. When i called the store to ask about it they have no idea what the charge was for and won't return it back. Won't be doing business with uhaul anymore .
Jay C.Very helpful staff!
Tim G.There area where the trailer was stored was a bit tight to get a truck backed up and connected. Overall a good experience.
JAMES W.I had reserved the truck 1 miles from my home. U-Haul then changed my reservation the next day to 8 miles from my house. Then to make matters worse the night before or morning of my move U-Haul changed my reservation to 22 miles from my home. This added extra mileage and gas that I had to pay for. Further it added an additional over 1.5 hours to the driving time to this location and back. Unacceptable!!
Chris K.Arun and staff were good to deal with. As a constructive observation trying to call U-Haul and navigate the system to find availability of a vehicle and just communicate in general is cumbersome and aggravating - would infuriate a less tolerant person. Thank you.
Jeff C.The people there are good, hard workers and do a good job. Especially when compared to other places, including non U-haul partners (who screwed up my reservation)
Frank E.Nothing
Kevin M.Self check in didn't work. Payment kiosk didn't work. Got double bill because my original contract was printed with errors so the guy redid it at the counter took an hour to pick up so he extended the rental for “free†but then after I drop the truck off and got home the receipt was emailed and was billed for an additional day. I rate avg because this is about the same experience as my prior uhualbrental out of Az. Will stick to Home Depot for in town truck needs.
Kevin P.Check equipment to make sure everything is in good working order before and after each and every use.
Kevin M.The whole process was quick and easy.
Chris C.Kipe exelente
Noe E.The only issue I had is that I bought a new hitch and ball and the installer put together the ball and hitch incorrectly and the ball came loose in the hitch and almost came apart. I stopped at a uhaul dealer in Waukegan and they weee able to tighten all back together and is all good now.
Tom B.Great customer service, very helpful. 🇵🇱
Keith F.I am arrived on time, park trailer and disconnect everything by myself. After I come to the office one guy was on the phone over 15 minutes. I wait there. After that I told him that I am returning trailer. Another few minutes hi try found me on tablet because they mess up my address when I pick up this trailer day ago. Finally we go outside, he inspect trailer and everything was ok. Now I see I was charged for two days because I was late 55 minutes. THIS IS NOT TRUE!! I come on time but they was busy and I disconnect trailer by myself. All process take almost 1h so why I have to pay for it??????
Damian B.There were two broken lamps, one o night stand lamp, and the other one a living room lamp. The rest of the items are ok.
MICHAEL G.The drop off site person was nice.
Maria O.The online app is not synced up properly. I followed the instructions from reservation to arrival. Had to take a picture of my DL and my face 4 times before everything was ok. I did it when I made the reservation while do I have to take the same pictures 3 more times?
CHRISTOPHER P.Very nice guy and very helpful
SAJID M.I have used UHaul many times but I have never experienced a reservation being changed after booking it. They left a message on my phone with local number to call. I called back twice and both times was on hold over 15 minutes. Then I heard sound like my call was finally being answered but it clicked and disconnected. I was so mad and just cancelled the service and got Penske instead.
darline S.I picked up my truck and stream would not Hanover Park and the truck was supposed to be in Hoffman Estates not in Streamwood I'm steak on your guys's part so I need someone to call me about reimbursement of mileage and gas please
John J.Good job.
Frank E.Have rented UHauls repeatedly over the years for moving kids in and out of college. Always a great experience and very affordable. Thanks for keeping us safe on our travels.
Kathleen M.Best truck rental experience I have ever had! Pick up was quick, the Girl that helped us was polite and friendly! (wish I could remember her name) Drop off was ok Not near as quick, the guy did not seem to be in any hurry to get though his line. He was nice though.
Kimberly B.Really disappointed at this location. They said I dropped the truck 15 minutes different from the time I picked it up. However it was dropped off on time, they took 30 minutes to check it in. Meanwhile I was charged for dropping it off early. Worst location, Catherine Washington was rude about the situation and completely ignored the problem. I asked her to pull up the video and nope they won't.
Stephen S.Very kind and helpful employees.
Lisa J.Customer Service Exceptional
SANDRA P.I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn B. | Overall Experience