Customer Reviews for U-Haul Moving & Storage of Hanover Park

1,298 reviews

4N221 84th Ct   Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

(630) 682-8146

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(630) 682-8146

4N221 84th Ct
Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Check was simple and easy. No hassles and Thanks Be to God, that I didn't have to contact your call center and negotiate with a passive aggressive representative.

Michael P. 
Rating:
4.0

I reserved my rental from a location near my home months ago. It was changed twice by Uhaul in the 2 days prior to my reservation date and I had to drive 45 minutes each way to pick up my van. I would have went with another company if I knew it would take and hour and a half to pick up my rental.

William P. 
Rating:
5.0

Customer did not leave a comment.

Chase B. 
Rating:
1.0

Charged extra money after I dropped the trailer off. When i called the store to ask about it they have no idea what the charge was for and won't return it back. Won't be doing business with uhaul anymore .

Jay C. 
Rating:
3.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
5.0

Customer did not leave a comment.

Luigi C. 
Rating:
4.0

Very helpful staff!

Tim G. 
Rating:
5.0

There area where the trailer was stored was a bit tight to get a truck backed up and connected. Overall a good experience.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Monica L. 
Rating:
1.0

I had reserved the truck 1 miles from my home. U-Haul then changed my reservation the next day to 8 miles from my house. Then to make matters worse the night before or morning of my move U-Haul changed my reservation to 22 miles from my home. This added extra mileage and gas that I had to pay for. Further it added an additional over 1.5 hours to the driving time to this location and back. Unacceptable!!

Chris K. 
Rating:
5.0

Arun and staff were good to deal with. As a constructive observation trying to call U-Haul and navigate the system to find availability of a vehicle and just communicate in general is cumbersome and aggravating - would infuriate a less tolerant person. Thank you.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Jerome T. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

The people there are good, hard workers and do a good job. Especially when compared to other places, including non U-haul partners (who screwed up my reservation)

Frank E. 
Rating:
5.0

Nothing

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
3.0

Self check in didn't work. Payment kiosk didn't work. Got double bill because my original contract was printed with errors so the guy redid it at the counter took an hour to pick up so he extended the rental for “free” but then after I drop the truck off and got home the receipt was emailed and was billed for an additional day. I rate avg because this is about the same experience as my prior uhualbrental out of Az. Will stick to Home Depot for in town truck needs.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Feliciano M. 
Rating:
5.0

Check equipment to make sure everything is in good working order before and after each and every use.

Kevin M. 
Rating:
5.0

The whole process was quick and easy.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B. 
Rating:
5.0

Kipe exelente

Noe E. 
Rating:
5.0

Customer did not leave a comment.

Raj P. 
Rating:
5.0

The only issue I had is that I bought a new hitch and ball and the installer put together the ball and hitch incorrectly and the ball came loose in the hitch and almost came apart. I stopped at a uhaul dealer in Waukegan and they weee able to tighten all back together and is all good now.

Tom B. 
Rating:
5.0

Great customer service, very helpful. 🇵🇱

Keith F. 
Rating:
1.0

I am arrived on time, park trailer and disconnect everything by myself. After I come to the office one guy was on the phone over 15 minutes. I wait there. After that I told him that I am returning trailer. Another few minutes hi try found me on tablet because they mess up my address when I pick up this trailer day ago. Finally we go outside, he inspect trailer and everything was ok. Now I see I was charged for two days because I was late 55 minutes. THIS IS NOT TRUE!! I come on time but they was busy and I disconnect trailer by myself. All process take almost 1h so why I have to pay for it??????

Damian B. 
Rating:
5.0

There were two broken lamps, one o night stand lamp, and the other one a living room lamp. The rest of the items are ok.

MICHAEL G. 
Rating:
4.0

The drop off site person was nice.

Maria O. 
Rating:
4.0

The online app is not synced up properly. I followed the instructions from reservation to arrival. Had to take a picture of my DL and my face 4 times before everything was ok. I did it when I made the reservation while do I have to take the same pictures 3 more times?

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Saul A. 
Rating:
5.0

Very nice guy and very helpful

SAJID M. 
Rating:
2.0

I have used UHaul many times but I have never experienced a reservation being changed after booking it. They left a message on my phone with local number to call. I called back twice and both times was on hold over 15 minutes. Then I heard sound like my call was finally being answered but it clicked and disconnected. I was so mad and just cancelled the service and got Penske instead.

darline S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
3.0

I picked up my truck and stream would not Hanover Park and the truck was supposed to be in Hoffman Estates not in Streamwood I'm steak on your guys's part so I need someone to call me about reimbursement of mileage and gas please

John J. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Good job.

Frank E. 
Rating:
5.0

Have rented UHauls repeatedly over the years for moving kids in and out of college. Always a great experience and very affordable. Thanks for keeping us safe on our travels.

Kathleen M. 
Rating:
5.0

Best truck rental experience I have ever had! Pick up was quick, the Girl that helped us was polite and friendly! (wish I could remember her name) Drop off was ok Not near as quick, the guy did not seem to be in any hurry to get though his line. He was nice though.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
1.0

Really disappointed at this location. They said I dropped the truck 15 minutes different from the time I picked it up. However it was dropped off on time, they took 30 minutes to check it in. Meanwhile I was charged for dropping it off early. Worst location, Catherine Washington was rude about the situation and completely ignored the problem. I asked her to pull up the video and nope they won't.

Stephen S. 
Rating:
5.0

Very kind and helpful employees.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

mary lou O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer Service Exceptional

SANDRA P. 
Rating:
4.0

Customer did not leave a comment.

Vernon S. 
Rating:
4.0

make sure to clean instrument before handling to new customer.

Mehboob A. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Andrzej P. 
Rating:
5.0

Absolutely flawless experience.

Ralph C. 
Rating:
1.0

Worst experience I've EVER had with a storage unit company. Unfriendly, nobody could find my account even with a reservation number, took an hour to get me re-registered, I even got locked into the inside facility and had to call the police to get me out because customer service was going to take 40 minutes just to answer the phone. I'm not pleased with my experience and will never use uhaul for anything again.

cheyenne H. 
Rating:
5.0

I was glad this location had people, the APP crashed and didn't work. Otherwise seamless rental.

jim O. 
Rating:
5.0

The person checking me in was very good. My pickup location was checked three times which made it frustrating for planning purposes. The equipment was clean however pulled severely with a load - the truck pulled so hard it would change lanes for me without turning the steering wheel! Possibly have a discussion with people when they return the truck to ask if there were any issues with the vehicle.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
3.0

Customer did not leave a comment.

Antonio J. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

The process was simple and the people I dealt with were excellent. You were able to help us at the last minute and accommodated to our needs thank you.

Jorge R. 
Rating:
5.0

Improve your website.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Akbar K. 
Rating:
5.0

Catherine was so easy to work with. We really appreciated her information and knowledge about the process. And her willingness to get more information for us to be comfortable with the liability insurance coverage on the vehicle.

Ann Gieser G. 
Rating:
5.0

Nothing

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

edgar T. 
Rating:
5.0

Customer did not leave a comment.

Justina S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

Nothing you good

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

All was good!!!

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Best overall experience... Very convenient to keep extending rental.. Best service.

MOINUDDIN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Both employees where great. The girl was super good and helpful. she made me laugh after a hard day and that is perfect service.

Jerome H. 
Rating:
1.0

The gentleman working at the facility was extremely polite. He was the only one working the entire facility. He personally did a great job. The problem lies in the fact that we reserved a drive up outside storage unit. This was confirmed over the phone. That is not what we received. We had to go down an extremely narrow hallway. This hallway destroyed by very expensive couch. This was not what was agreed upon. We were told to get a drive up would be over double what our contract price was. Getting jagged around after a busy of moving across state lines and ruining multiple pieces of furniture was nothing short of a horrible experience.

Cassandra B. 
Rating:
1.0

The manger was not in the store had to contact her with a phone she had siting on a chair, it took her 20 minutes till she came in. This is not professional.

Werner H. 
Rating:
5.0

Customer did not leave a comment.

Muhia K. 
Rating:
5.0

Fix the tail lights and have a better alternative than "just watch out for cops"

Frank E. 
Rating:
3.0

There was only one person working

Ethan K. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

Front end staff Eugene was very helpful .

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Our truck broke down. Too much difficulty to resolve the situation.

Karen N. 
Rating:
4.0

The girl who works there is AMAZING! Knowledgeable, kind, outgoing and all around amazing to work with. The equipment was super broken though. Nail in one tire, no brake fluid, and the left side running light ground was broke so we had no lights. That is not her fault we took it anyway so next time I will be fussier on which trailer I take

Patti B. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Option to change check-in from counter to in-person after choosing counter so we don't have to wait on line for returns. I originally chose counter because I couldn't add an additional authorized driver on my own. Thank you!

Renee N. 
Rating:
5.0

Not at this time

Chris S. 
Rating:
3.0

Customer service, The lady named Rigina was so rude and disconnected the call without helping me out. I talked to 2 other agents Aysha and Patrick they were nice and helped me out.

Muhammad N. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Catharine was great to work with.

Trent W. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
2.0

I had to wait for a long time and then were not particularly helpgul

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Nothing check in process and return went very smoothly and was expedited. No waits or anything great location

Desmond M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.

Dawn B.  |  Overall Experience 
No reviews have been submitted for this location.

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