U-Haul Moving & Storage of Hattiesburg

2572 reviews

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

REBEKAH F. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

ALAINA M. 
Rating:
4.0

Customer did not leave a comment.

Sue Robin B. 
Rating:
5.0

Front desk lady had a lil attitude!!

Hailey S. 
Rating:
5.0

The man that checked me in on 1/5/21 noted that the van that had been assigned to me was not clean so he reassigned me one that was clean. I think that showed me he represented this company in a very professional manner and I would recommend this Uhaul.

VICTOR M. 
Rating:
4.0

Customer did not leave a comment.

pamala F. 
Rating:
1.0

Truck was hard to get started. Lady was very rude, unfriendly. Seemed to not like her work there much.

MARION E. 
Rating:
2.0

Understaffed. The lady that waited on customers was rude

Walter S. 
Rating:
2.0

I was charged $70 for insurance that I didn't select because I have insurance and I could get it refunded!

R J. 
Rating:
1.0

The clerk was very rude and unprofessional. The company did not send the correct total needed for rental in my agreement and when I went to the location for pick up, the clerk failed to give me the correct amount. I loaded more money into my card which still wasn't enough. The clerk had an attitude. I was scheduled to pick up a truck not a trailer but this what I was forced to leave with because of the clerks poor customer service. His lack of knowledge of the business. There was an African American guy at the location that asked what was going on and preceded to assist.

VAVONDALYN P. 
Rating:
5.0

Customer did not leave a comment.

Laelonni S. 
Rating:
5.0

Customer did not leave a comment.

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Hollis E. 
Rating:
5.0

Customer did not leave a comment.

Marion B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

GUY A. 
Rating:
5.0

Lisa (the manager on Broadway (in Hattiesburg) was so helpful, she was really on top of things. I had issues with the staff in Las Vegas and other areas of Uhaul (Cecilia was not helpful, very condescending and accusative). Lisa looked at the conversations in my file and understood and corrected everything (thanks Lisa). The driver (I think she maybe the only one in Mississippi was awesome also. She was very personable.

Victoria B. 
Rating:
5.0

Very helpful. Friendly staff. Trucks in excellent shape.

Christie O. 
Rating:
5.0

The team member who helped us was quite friendly and knowledgeable. She has great customer service skills!

Heather H. 
Rating:
5.0

Customer did not leave a comment.

T'SHAE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Joe and Lewis were awesome. Excellent customer service!

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Customer did not leave a comment.

JAMEKA M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

It was already good

Charles P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

MANETHA G. 
Rating:
4.0

Parking

scotty C. 
Rating:
1.0

Customer did not leave a comment.

Ardelia H. 
Rating:
5.0

Customer did not leave a comment.

Chadwick S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin N. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Thank you for your support!!

Jordan A. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

GLENDA R. 
Rating:
5.0

Joe was very nice, and helpful. He made the rental experience a breeze.

KENNETH Y. 
Rating:
5.0

I rented a car hauler for 2 days, picked it up at 1pm. Brought it back the next day before closing- I didn't get any $$$ back for returning it b4 they closed- they said that if I had returned it b4 1 I would have.😒

GEORGE L. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Dwayne J. 
Rating:
4.0

Customer did not leave a comment.

JOEY P. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Raymonde I. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Guys were knowledgeable and great to work with.👍

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Natasha T. 
Rating:
5.0

Attendants were very helpful and courteous. Had no issues with the open trailer I rented. Satisfied with this rental experience.

JOE M. 
Rating:
2.0

The person who checked us in was rude! She wore a name badge that said General Manager and spoke at length with the man she was working with, but rrely conversed with me at all. She did inform me that "Ain't got no utility dollies or furniture dolly" ( which I had requested), and when I asked her if she had anything she brought out an appliance dolly and just walked away. As we were leaving she yelled out "The number on the key is the number of your truck"....and we went out in search of our rental. Bottom line....You don't have to like people to work in the customer service industry; you just have to be smart enough to act like you do. She needs basic training in customer service.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
4.0

Have the requested truck available at the requested location. We requested our truck weeks in advance. There was no reason we needed to drive all the way across town, then pay mileage on the truck all the way back across town when we provided that amount of notice.

Sara H. 
Rating:
5.0

THe whole event turned out great except for the inbound hurricanes on the Gulf Coast. I was unable to get the Ubox in Mobile and had to rent a 15' truck and then drive to Hattiesburg to offload into my Ubox. Then the hurrican changed direction and I was unable to ride the Amtak train back due to the inbound hurrican from Biloxi to New Orleans. I was able to then fly back to Dulles Airport vice the train at a very $$$$ priced ticket!!!

Robert E. 
Rating:
5.0

Staff was friendly & helpful despite computer issues

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
2.0

The truck was not in good repair. The check engine light came on and the passenger sun visor fell off while I was driving. Customer service at the location was unfriendly.

Chad D. 
Rating:
5.0

Thank you!!!!!!!!!

David H. 
Rating:
5.0

Customer did not leave a comment.

Dalvin S. 
Rating:
3.0

Lots of computer issues. My card was initially declined after "manually" putting in information from card. Tried again and it was accepted. I think they forgot to enter 3 digit code.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
3.0

The truck had a sensor saying the gas cap was not closed properly. Re closed it and the sensor was still on. The check engine light came on also. The truck shifted rough, like it did not want to go into gear. The lady in the office was super nice. The gentleman that checked me in had no idea how to check the mileage use. Had to show him how. Not a good experience.

JANET C. 
Rating:
5.0

N/A

Stephon H. 
Rating:
2.0

Information was not explained well enough.

JASMINE B. 
Rating:
3.0

Truck had the check engine light on and the gas cap indicator was on. Truck had a hard time shifting. WORST truck I have every rented from U-Haul. Told the young man that checked the truck in about all the gauges and lights on. Had to show him how to get the mileage from the panel. A very rough driving truck.

JANET C. 
Rating:
5.0

Only problem was the long wait to make reservation on the phone. Everything else was excellent.

Charles A. 
Rating:
5.0

I have no complaints! It was very easy to reserve and pick up / drop off; extremely helpful for what I need the rental for!

Katelyn F. 
Rating:
1.0

The lady who is running this location she is so rude. I did not get the gas all the way to the 7/8 mark and she reacted like I was taking food from her mouth. Yesterday when stopped pickup my haul she was there by her self. Sadly, you lost this business. Thank you

DEBRA B. 
Rating:
4.0

Customer did not leave a comment.

Cassandra H. 
Rating:
3.0

Pickup was great. Lady at drop off was rude ! I put 10 gallons of gas and I went 57 miles. That is a hell of a deal for y'all !! I went 7 miles over and she charges me extra. I could care less about the $. It was the attitude. She prob hates her job though. Never again will I use Broadway Dr

Gregory Y. 
Rating:
3.0

Customer did not leave a comment.

Zenka S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
3.0

The lady that waited on me was very unfriendly. Maybe she was having a bad day.

Lisa N. 
Rating:
1.0

The equipment was fine and well maintained however the associate who book processed my rental did not specify the correct time that I asked for to return it in the system. I wound up paying for an extra day. If she knew that my time of return would go over that she could have at least made me aware of it.

Charles M. 
Rating:
4.0

The U-Haull personal was excellent she was extremely kind and professional. I love our local Hattiesburg, Mississippi U-Haul Sincerely, Mr. Clarence Johnson

Clarence J. 
Rating:
5.0

No improvement! Was so easy!

Phillip R. 
Rating:
5.0

The check-in and check-out process was quick and easy. The employee Dillion really helped me with my return. Good job uhaul for hiring associates that really know and care about the job

TANIKKA T. 
Rating:
1.0

The CSR was rude, I think her name was Lisa. Caucasian, middle aged woman.

tamera C. 
Rating:
3.0

The ramp was really short. Hard to go up-down with heavy itims.

Jean S. 
Rating:
3.0

On returning truck back to location had to wait 1.5 hours because there was only one person trying to handle about 12 coustomers returning their equipment around the same time!!

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

MINNIE B. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

Marian M. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
3.0

That location needs more employees. We had to wait over 30 min to be helped because there was only one employee on a Friday AND Saturday.

Eyeshia M. 
Rating:
2.0

Uhaul caused so many problems, I don't think there is a fix.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

ROSS B. 
Rating:
3.0

It would nice to have part of my lease fee back considering we only used it one day and I could never get ahold of anyone to set this reservation for one day. I was only given a two day option. It would be nice if someone would answer the phone. I was on hold for over 30 min and no answer.

Will L. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Continue to give good friendly service.

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
4.0

Customer did not leave a comment.

Jimmy M.  |  Overall Experience 
Rating:
1.0

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony B.  |  Overall Experience 
Rating:
3.0

The facility storage was spacious enough to hold all my belongings.

Tiawanna L.  |  Overall Experience 
Rating:
4.0

Very efficient lady. Thank you Raven Barnes.

Carl C.  |  First Impressions 
Rating:
4.0

No additional comment

Pat E.  |  Overall Experience 
Rating:
5.0

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet C.  |  Overall Experience 
Rating:
5.0

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA A.  |  Overall Experience 
Rating:
5.0

N/A

kelly p.  |  Overall Experience 
Rating:
5.0

Very pleased with entire shipping process.

Cynthia B.  |  Overall Experience 
No reviews have been submitted for this location.

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