Customer Reviews for U-Haul Moving & Storage of Hazel Dell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hazel Dell

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Karl S. on

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Rented a small enclosed trailer to pick up an expensive chest of drawers. The trailer appeared to be in excellent condition but I didn't check on the interior. When we went to secure our load we found that one of the tie down loops was missing. This created some issues and I was very unhappy we had a defective rental. When I returned the unit the location said that it was my responsibility to inspect the trailer before leaving. I did inspect the outside however; I expect that when you are renting a trailer, truck, vans, and moving equipment in general that equipment would be in good working condition. That I am assume is your responsibility. I ask for an adjustment for my rental fee but was told they couldn't do anything as I signed off on the trailer before leaving. That my friend is BullS_ _ t. You are not taking care of your customer with an attitude like that. I will not rent from this location again! Very poor customer service!

Bruce H. on

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Express check out was slow still had to stand in line Check in was fast and easy. Great job.

Brian C. on

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Promote this location

Wayne S. on

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Customer did not leave a comment.

Caitlyn E. on

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Allen B. on

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Elma S. on

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Kenneth Q. on

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David L. on

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George T. on

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I was VERY unhappy that after receiving a vehicle with what was supposed to be a 1/4 tank of gas, that was, in fact, low enough for the low fuel alarm to come on. I was hardly more than 2 miles away from the business when I had to stop to get gas to make sure that I could complete my journey. Very unsatisfactory!!!!

Michael P. on

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Arthur H. on

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There was a major communication breakdown and for some reason no one was able to put in my final address, which caused a ton of frustration on both ends. I am having a Samsung technician come look at my TV because, besides from other things being broken, my $2000 TV is possibly ruined. The Vancouver side of this was amazing!!! The Kentucky part of this was a real pain.

Clyde C. on

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From start to finish it was such a pleasant experience I wouldn't change a thing.

Suzanne C. on

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We moved from WA to TX and the first portion of our experience was excellent. The Uhaul team in WA was great at communicating and let me know when I could expect the drop off and pick up and when they were on their way. They also asked me where in my driveway I would like the box placed. My experience from post-pickup on was a disaster. After the box left the WA facility, it was misplaced and they couldn't track it down for days. We weren't communicated with at all, so I had to call them and spend hours on the phone trying to figure out where all of our belongings were. When they finally tracked it down, they informed me that our box would be 6 days late. When it finally did arrive in TX, I received an email letting me that I should receive a call to schedule delivery for the next day. I never received the call. I had to call the next day to find out when I could expect the delivery. When it was dropped off, no one called to ask where we wanted it placed in our driveway and we had to prop it open with something so the door didn't slam shut on us as we have a sloped driveway. Communication was absolutely terrible after it left the WA facility and I will never recommend this service to anyone.

Joni P. on

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Overall a tremendous experience. Thank you. And kudos to U Haul for hiring women for what is typically thought of as a "man's job"! All 3 of the drivers who delivered and picked up our boxes were women. Professional, friendly, efficient and proficient at their job.

Wendy E. on

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Correct IT difficulty with payment transaction.

Rose C. on

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I only like to rent from the Hazel Dell location because of how helpful they are!!!

Eugene W. on

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The only negative part of the experience was, because I returned the trailer at 6:45 pm October 7, 2019 and had to do the online return check-in. The check-in took me well over 1.5 hours. The call center was not helpful and the person I talked to misdirected me numerous times. Then she directed me to Special services who didn’t connect for over 15 min on hold. I finally hung up. Took pictures, filled out the check- in the best I could. I did not receive a verification the check-in was complete. I had been up since 4:00 am and by the time I gave up on the check-in it was almost 8:30 pm. I got up this morning October 7, 2019 and had to call the U Haul location I rented the trailer to verify the check-in was completed without additional fees. Needless to say this part of my experience was very very frustrating. I hope U Haul comes up with an easier method of checking in. There was another person returning a truck at the same time that was experiencing the exact difficulty as me. He ended up parking the truck and literally throwing the keys through the key drop. He as well left extremely frustrated.

Rodney D. on

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Shane C. on

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NOT HAPPY WITH CORPORATE POLICY of charging $20 for checking equipment in ON TIME AT DROP OFF LOCATION. I was told to got to website to check in rental after hours. I followed instruction from the link to website from my email rental confirmation. I was prompted to allow my phone to disclose my location which i did and followed prompts. The final page said all done and instructed my to leave contract in key drop bin which i did. I recieved no email confirmation and when i looked at final weblink this morning it said error with some code. I called uhaul to verify web check in and low and behold nope, nada nothing. Well how convenient =NOT. if i hadent followed up i would have been charged a $ 20 fee EVEN THOUGH I HAD CHECKED RENTAL IN THRU WEBSITE AND FOLLOWED ALL PROMPTS. i am not happy at all as i feel this is another way for uhaul to scam renters out of money. Why should i have to jump through some stupid process that doesnt work just so i can avoid some fee? Please dont give me the excuse that the local rental office is too busy to do it like normal in the past ie. Open shop check lot for drop offs and key drop for returned contracts, this is part of thier job! Check in equipment and check for damages. So to me this is a scam and play for $20. Im not buying it! Ive been a uhaul consumer for over 30 years and can tell you that once a company starts being dishonest with thier customers and lose confidence with them it will cost you as a corporation more money than what you are scamming out of customers by intituting this erroneous $20 check in fee.

STEVEN E. on

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I had to drive 35 miles to pick up the trailer. Then 35 miles back to load my stuff. I was told the trailer would be in the city I requested it. The people in the shop where I requested it said they would pick up the trailer if need be. Why did I have to travel so far to pick up the trailer?

Savanna S. on

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Edward K. on

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Jessica E. on

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There was a long wait from 920 to 950. We got our van a little after the time we ordered it but the staff was friendly and very helpful.

Patsy G. on

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This location was great, just not where we were originally told we would pickup this trailer. Location changed 3 times 24 hours previous to pickup time.

Steven B. on

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Matthew D. on

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David S. on

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Christine F. on

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James M. on

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Help was great.

Loren B. on

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This location was vastly understaffed! I waited a long time for help. Once they got to me, it was great.

Margie C. on

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Add more staff. These guys work fast and efficiently but busy office with long lines.

Michelle Y. on

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Randy C. on

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MICHELLE S. on

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I’m happy with my experience using U-Haul Storage.

Philip J. on

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Matt was knowledgeable and professional and personable!

Mary P. on

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Great customer service. Great facility. Cleanliness is excellent.

Miles H. on

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Matt is very nice, worked with us on our situation.

Veronica D. on

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Felt safe, clean unit, Arturo is smart & helpful. Front check in desk could look a bit more organized with space for waiting. Looks like an auto mechanic shop. But here for storage so no worries.

tamara b. on

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Courteous and helpful

Paul B. on

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Not enough space here to say how great these people are. Great customer service, well managed and clean. A++ Moving Assistance.Highly recommended for those over 55 needing to move.

Christopher M. on

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The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

JEFF E. on

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24 hour access should be available to all without extra charge/cost &/or stay open/accessible a couple of hours or more daily, 7:00 is just too early.

Jeff G. on

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We rented a storage unit here. All staff were very helpful and friendly. As we left the last time, my husband remarked that we picked the right place.

Jackie C. on

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Would have liked Sunday time at 8am instead of 9 but everything went well!

Carmen G. on

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Top notch!

patti K. on

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the facility and staff are great very secure as far as u swipe card it checks u in then walk a few steps to door swipe to get in I was disappointed didn't tell me my 10x15 is 2 units 10x10 & a 5x5

Robert B. on

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True professional experience.

Rayetta D. on

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Prices quoted Online not the same upon arrival to the facility. Very Inconvienent hours. The office closed too early but the unit access should still be open.The staff-great. I wouldn't recommend.

Sherri W. on

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The staff was good to work with. Brandon is friendly and affable.

laurie e. on

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Very responsive team!

Kathryn O. on

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Great crew

Steven T. on

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I was happy with services provided thank you.

TARA DAWN M. on

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It is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.

Mona P. on

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With the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.

WAINE R. on

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Great location. Easy to get in and out of, plenty of staff on hand that are responsive.

tony b. on

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Very helpful and convenient. Hopefully I'll find a home soon.

mona c. on

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This facility is nice. The employees try to know what the are doing.

Kristine L. on

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The storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.

Julia d. on

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My move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!

Jason A. on

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I don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share

gian s. on

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Excellent customer service.

Gage R. on

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They done did good

John H. on

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The staff was very professional and helpful. The wait time was minimal.

Christine C. on

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Everyone was very helpful

Kim T. on

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The whole process was very easy!

RICHARD H. on

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Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

Clover S. on

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Awesome staff... Friendly and very helpful💖

Dawn G. on

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Great service

Bridget E. on

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Everything went well!

Marlene a. on

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Very smooth day with everything.

Kathy G. on

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I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

WILLIAM T. on

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i think for $54 they could have left the box for two or three days. one day is rather quick.

Jason A. on

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Friendly staff, smooth and easy transaction.

don n. on

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Very professional ,friendly

Jan d. on

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This was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.

Steven K. on

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The staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.

warren h. on

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I wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys

Irina N. on

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I had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you

Eileen R. on

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The driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !

Richard M. on

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Your staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l

Julia d. on

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Nice ppl at the hazel Dell office

Kylie M. on

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Everyone was really helpful at the hazel dell facility.

Jovita L. on

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Thank you

Mike H. on

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I liked getting a free shed with the trailer.

Jan d. on

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friendly, competent, Cassie especially helpful and understanding of my situation.

Ken L. on

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Very friendly, attentive and helpful

WAINE R. on

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Great service. Clean new facility

marvin t. on

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UBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8

rod l. on

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I have used this location several times. I am real pleased with the people and the location and the services. Thank you!

michelle s. on

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Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

Jenny F. on

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Great, friendly customer service!! Clean facility!

Joan W. on

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Great friendly customer service

Karynn M. on

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The reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!

Brenda S. on

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Very good service

Andrea K. on

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Wonderful customer service. Thank you for all of your patience when you answered all of my questions.

Tim B. on

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The young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so

Heather B. on

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Employees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.

Zachary S. on

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Friendly and helpful staff. I would do something about possibly making it a 24 hour availability

rod l. on

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taken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!

Deborah B. on

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Great security , clean building, helpful staff

Carl G. on

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Very impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that

Patrick D. on

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Folks did an outstanding job of taking care of my needs when moving in...

JAMES L. on

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:)

rodney c. on

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Good place to rent a storage unit or even a truck! Friendly staff

STEVEN F. on

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Thank you for your help

sarah k. on

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Scheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional

Theresa D. on

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Everyone was very helpful and friendly. The facility was clean and secure.

David H. on

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Mary S. on

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Thanks , people pleasant. Specials are good incentives. May return again.

Maggie M. on

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The staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.

Tim M. on

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Thank you for all your help.

Debra P. on

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Horrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.

Sharon M. on

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Hey

paul f. on

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I ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you

James K. on

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Everything was great. The 26’ truck and AT performed without an issue

Floyd H. on

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Very nice facility. Will use again if needed.

John N. on

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It was hard getting to our unit because of the construction, but it's better now . Thank you

JAMES L. on

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This U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.

Neil D. on

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Very helpful and friendly staff

Pamela M. on

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Good experience.

Mike B. on

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They were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.

Anthony E. on

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Good job

ROBERT L. on

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Besides raising storage fees twice on me in a year, everything went as planned. Thank you :)

Janine H. on

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* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)

Sandy B. on

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The staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.

Barbra M. on

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The staff is friendly and very helpful.

JULIE L. on

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Great staff, facility is well maintained.

GARY G. on

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Staff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.

donna p. on

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Very professional

Carol M. on

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Opening and closing a storage space were a short and quick processes.