Customer Reviews for U-Haul Moving & Storage of Hazelwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hazelwood

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MARVIN l. on

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Markita M. on

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Everything was perfect! The staff was kind and courteous and they got us in and out! Very wonderful and smooth transaction

Lamar R. on

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Great customer service.

WILLIAM L. on

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Keep doing what you are doing. Great service!!

Margaret V. on

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Check in took a lot longer than I thought. It took about 45 minutes.

MARSHA P. on

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Dan K. on

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Lori T. on

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ashley j. on

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LISA W. on

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Customer service was excellent!

Everett K. on

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QUINTON M. on

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teresa P. on

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Stephen M. on

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Always a pleasant experience at this U-Haul.

Dinish H. on

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Horrible customer service they where very particular about there trucks but they are a rip off charge me 7 gallons of gas for 24.50 claims I brought the truck back at 5/16 instead of 7/16 bullshit

diana m. on

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VOLLIE A. on

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Karlton C. on

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Barney w. on

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Lacey H. on

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The staff member that first approached us for the return was not friendly; I felt as if I were bothering him. After driving for over 650 miles it would have been nice to be treated as a welcomed customer.

Craig D. on

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Alonzo P. on

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Take responsibility for something Ts not the customers fault

Mike F. on

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DAVE D. on

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Have always had great service at this UHaul location.

Joel S. on

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kimberly m on

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Awesome staff! The manager Chris suggest using the their storage facility. So we used Uhaul 17 foot truck, storage, and moving which ended up being the best and easiest move for us. Thanks Uhaul!

JEAN C. on

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GEORGE K. on

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You are already doing a great job. Keep it up.

Penny E. on

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wayman f. on

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TOM C. on

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I do not understand why I was set up to return truck so far away, I literally passed 2 other uhaul locations

michael g on

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Great service, very cordial

Brandy C. on

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The customer service from management is poor. Slow to resolve issues and accommodate customers. Dishonest practices. If you are able to choose a different location do so to avoid inconvenience and aggravation.

frederick a. on

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Darrell W. on

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Everything went smooth

Gloria S. on

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Every one was nice...

eric a on

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Everything was very good staff was very helpful.

ALAN S. on

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Everything was very professional.

jim b. on

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I thought that everything was great. perhaps another counter person would have been better, but I got out of there in a good time.

TIMOTHY A. on

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No one checked lights or turn signals , or checked for dings and dents before giving me the truck, but they sure checked when I turned it back in. I feel lucky that all the lights and blinkers worked fine when I returned the truck.

James M. on

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Nothing about this location in general, just the truck that we used had a leaky attic and some of our boxes got wet, including the one that was storing my wedding dress. So far nothing looks like it was too badly damaged, just letting you know for the next person that rents that truck.

debra o. on

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Great customer service Thank you

Gabreille M. on

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The guy that checked me out was vary kind and polite he did every think in a timely manner. Really enjoyed the great service he gave that is a true example of having great customer service skills! Keep up the good work Daniel!

JOHNNICA B. on

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Louis B. on

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great staff great service

george n. on

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5 X 8 trailer is poor design when empty. tongue weight is too light and kept bumpy UP, or pulling up on hitch, causing pounding metal noise while driving and empty. Need better balance so at least more weight on tongue.

Tiffany W. on

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Be more welcoming and greet customers, even if it is early in the morning.

Mark A. on

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If a parson need pick up drop off.

SHERRY E. on

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The associate was great and very helpful. It was such a pleasant experience to work with this location.

DEVINDER T. on

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Raphael R. on

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offer shoulder strap dollies at reduced price for easy moving of big items

clara w. on

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Thomas D. on

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JOSHUA M. on

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Susie B. on

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Computer system was very slow but other than that customer service was awesome.

BRITTANY M on

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Awesome staff.

PAUL W. on

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The truck would not start and I was stranded until a stranger came with jumper cables to jump start the truck. Then I had to leave the truck running the entire time I was unloading it so that I could return it to the store. I couldn't even finish moving the rest of my stuff and u haul didn't even give me any money off the truck or my gas wasted. It was a waste of $106.

LAYROCE H. on

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I did the Express Online Check-in to reduce my wait time in store. I still was asked the same questions in store as online. I didn't like wasting my time. But customer service was good a expected.

plessie e. on

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Patricia H. on

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Shirley B. on

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SHANTELL K. on

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Thank you U Haul it was a pleasure in service was excellent

Nancy S. on

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Well your representative was very gracious. Since the cargo van was not requested for a 2nd run, he extended the time for us without charging. That made a BIG difference in our day. We did not have to rush! !!I really appreciated his thoughtfulness. That made a very big impression upon my family. I will come back here next time without question. Thank you.

Francine E. on

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Have all the trucks full for every customer so they have to return them full and they don't have to try and make sure that they put the right amount in when returning they can just fill it up.

Darwin L Sherod S. on

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Customer Service SUPERB

SHARON P on

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The whole experience sucked!

SHARON P on

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The whole experience sucked!

JANIE P on

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I had to pay a full months rent then I moved. I didn`t check out because I might need again. They sent me receipt saying I checked. They owe me 20 days rent

DENNIS F on

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Made sure that I got exactly what I needed in storage space and very efficient

MARTIN M on

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Very friendly, well treated.

HELENE S on

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jl

DENNIS F on

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Very helpful and knowledgeable about UHAULs policies. Worked hard to accommodate our needs

angie s on

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There was a miscommunication on the original drop off date. Getting ahold of someone that could fix the problem took a while. The woman who delivered the box was fabulous!!!

RODNEY M on

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I felt welcome and my belongings are secure!

JANINE C on

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My storage had structural damaged the unit next to mine was hit causing Openings .had every spider in the world in my unit with wasp nest.Mirrors broken.boxes were waterlogged which caused mold

LARRY W on

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Rob and his crew were very helpful

NORMA B on

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Staff very helpful

ABEGAIL C on

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The place is short staffed. They could use more employees to help the customers. A manager was able to help me setting up my storage.

DONNA S on

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Noel and Rob were the best to work with. They both went out of their way to help in any way they could. I have rented trucks and storage over the last 6 years. Great working with them! Thank you!

SHARONDA C on

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great

RODNEY C on

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Very good group of people.

PAMELA M on

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It was excellent thank you all.

JUSTIN M on

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Provided what we needed

ERICA B on

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They tried to charge me for damages that they knew I didn`t do.

PAULA P on

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very helpful and freindly

PAULA P on

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great

BRUCE L on

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Good service

CHERYL B on

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The manager of this location needs to take a class/seminar on diversity/discrimination. Someone with that attitude and mentality should not be managing anything anywhere.

CHERYL B on

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The manager of this location needs to take a class/seminar on diversity/discrimination. Someone with that attitude and mentality should not be managing anything anywhere.

JANET W on

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Rob at the Dunn Rd location in Hazelwood, MO was fantastic!!!! Because of my great experience with him, I`ll be moving my units from Public Storage to UHaul. Excellent Job!!

ELIZABETH W on

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We paid extra to have 24 hour access. On our first visit our gate code didn`t work. Why am I paying extra for 24 hour access if the code to get in the gate won`t even work!!! Very upset customer.

LEANDRA H on

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We`re thankful we chose your facility to house our personal belongings for 10 years.

PATRICIA S on

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Mr. Noel and his crew took care of everything to make things easier. I would recommend this company to anyone, they are the best! Your truly, P. Smith

HAROLD F on

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The staff was very friendly and respectful. All were working very hard as there were numerous customers that they were assisting.

REGINA S on

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Facility was very well kept and staff was friendly and helpful.

JENIFER T on

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Great service. Friendly staff.

MATTHEW S on

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The staff was attentive and friendly, and got me in and out.

ROBERT C on

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Great service and very helpful

PHILIP S on

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There was a water leak in the roof of one of my storage units that ruined several boxes as well as mold on all of my dressers.

WILLIE J on

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Ican always look forward to great services at u haul

JENIFER T on

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The customer service at this storage facility was friendly, fast and helpful.

EMMALY N on

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Noel Guinard was very helpful. After a long day of driving we were happy that he helped us take our car off of the trailer, arranged our storage unit, and made our move an easy transition. Thanks!

CHRISTOPHER D on

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I would not recommend using this location. Unprofessional to say the least!

JOHN Z on

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when we went back, the gate was blocked and going inside the guy said you cant get in they are doing construction. Had to call boss. I had movers on the way. Just was handled poorly.

ADAM W on

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when called for pricing we were assured we will get a month free. When arrived to the store it wasn`t the case, general manager didn`t honer that...

JEFFREY R on

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I was told by the call center that my 1st mo of storage was free and then had to pay. The manager said he`d try to make it right. I am very disappointed. I feel like it was a bait and switch.

DONNA S on

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This is the second time I have used this facility for storage. Even though it is a little out of the way for me, their friendly, reliable and very helpful service is worth the distance.

LARRY W on

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well-managed, exceptionally clean, super security!

SHEILA L on

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The service was excellent

LARRY V on

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Nolan has assesed in cutting locks off my unit, to a unauthorized person stealing 55inch t.v., 35in t.v., bed matress, shoes, x box..

SUE W on

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Noel was awesome, give him a raisr,

THOMAS P on

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We just had a few problems with some of the staff. Don`t know if we will recommend this location or not.

JACQUELINE B on

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Needed power steering very hard to drive. Majority of the time I could/did not wear a seatbelt because I wa s constantly chocked they would lock and not allow any adjustment or slack.

SCOTT T on

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Very efficient operation!

JEANETTE D on

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I would definetly recommend to others, staff was helpful courteous.

VIOLEDSHIA C on

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The facility itself was immaculate. My issue was the manager was very unpleasant in his communication.

LEO R on

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Noel was vary friendly and helpful

STEVE L on

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Great place to store your stuff. Friendly helpful staff, clean, well lit and safe at night.

CEVORA N on

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Staff was very helpful

JASON M on

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This review form is now topping my list of things you need to fix. I`m supposed to guess how many keystrokes makes 200? Self-serving questions... Train your people and fix the online reservations!!

EUGENE T on

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I had a real problem with rats and/or mice in my storage. It was disappointing to find out that z insurance i had been paying for did not cover this issue.

SANDRA H on

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I used your facility for 3years a lot of my things had water damage.

TRACY A on

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Scott and his staff was extremely nice and accommodating to me. They worked with me and made an experience that was life changing for me easy. I really do appreciate them for all they have done.

STEVE L on

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Great Place to Store your stuff.

MR L on

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It was find

MR L on

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It was find

JAMES N on

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did not like the fact i had to pay full months rent and i was not there for the whole last month i paid for 136 moved out on the 15

NORMA B on

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Very good customer service. Always nice and helpful. I would use the facility again if needed and I have always used Uhaul and and will use their services if needed in the future.

JOHNNINA R on

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When I arrived Scott helped me right away,they were very friendly and helpful.

KENDALL M on

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You have a great staff and facility. Thank you.

TERRY W on

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False Advertisement. Horrible Customer Service..Do Not Return Customer Calls for weeks at a time.

JAMES N on

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The general manager Scott was very friendly and helpfully getting everything set up for us he did an excellent job providing service

ALYSE B on

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It was a good experience

KENESH B on

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Scott the manger was amazing and really helpful when I needed it the most.

PATRICE R on

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Customer service was great i talked to Robert the assistant manager and he was very helpful and nice to me. I would recommend this place to anyone,

STEVE L on

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Great place to store your stuff.

KEITH B on

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Very professional and pleasant staff. From the person that signed me in a year ago to the person to signed me out yesterday. Thank You!

PATTY B on

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This was my first time renting a storage unit. A positive experience.

JODI T on

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Scott is awesome!

STEVE L on

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Great Service. Clean Facility.

AUDREY C on

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Scott and Steve helped fix a botched online reservation and saved my cross country move!! GO TEAM!!

SHERI S on

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It was great. Manager was nice, friendly and cooperative

ANDREW B on

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will i be receiving a credit for the partial i payed but am not using the unit?

MALIA K on

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The guys who came and delivered my U Box were super friendly, on time and efficient in unloading everything. I didn`t have a lot but they were very nice.

MICHAEL S on

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i enjoyed my storage experience.

DANIEL H on

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I was satisfied . I utilized their service for 2 years. I left my unit unlocked received an email notifying me that they secured my unit with a new lock . That`s customer service.

BILLIE JEAN D on

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The staff was very courteous and helpful.

SANDRA B on

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I was welcomed and treated very well. They went out of their way to make sure I was taken care of and had no problems or questions unanswered. Great place with great people.

GLENNON B on

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Very good service

SUSAN P on

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It was fine

THOMAS R on

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very much willing to help in any way

LILLIE C on

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Staff was very friendly and helpful answered all my questions. The lighting need to be reset to provide more time to get in unit and get items out. Great staff would definietely recommend to others

SHENYA V on

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good experience for the price

LUTHERAN HIGH S on

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I have used several other facilities over the years and have felt that the storage areas were not as clean as others I`ve used.

STANLEY K on

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Utilized rental storage unit as a moving holding area for a few months. No outstanding positive or negative experiences.

STEPHEN M on

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My 3rd storage locker at this location. They will get all future business on storage, truck rental, boxes, etc.

DONNA S on

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I have been working with this UHAUL sight for 3 years - getting quotes, renting trucks, storage, etc. They have been extremely helpful and very professional. Scott does a great job!

GWEN G on

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pompt service and delivery

SARAH B on

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My U-Box was not delivered. Why was I sent this survey?

MICHAEL K on

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I didn`t notice the rental included 12 pads. Perfect - I needed 11 of them.

CARLA G on

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Shana was amazing! Uhaul should consider promoting her to logistics and employee training.

CARLA G on

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Shana was the BEST!!! She was very knowledgable and I would recommend promoting her to recruitment and training!

LUTHERAN HIGH S on

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I have used other facilities and the office space was not quite as neat as some. But the employee who helped us was very helpful and accomodating.

JAMES S on

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It would be helpful to prorate U-Box rental storage to a partial month. If the boxes were delivered early in the next month, it seems a little expensive.

MCGRAW M on

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I loved everything about it but the price. It was very high compared to Pack rat and Pods. But otherwise very nice

TRACY A on

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Experienced too many difficulties with trying to access my storage. Was given the wrong truck the wrong storage unit. Not a good experience.

VIOLEDSHIA C on

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Customer service was excellent. Only area for improvement is the access hours. Facility closes at 7 during the week which proved to be a hassle to make it after work when working 2nd shift.

JIHEE K on

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They were really friendly and reliable on time ! Plus very cheap Moreover,tThe delivery lady was one of the nicest people I`ve met : I recommend ubox!!

MARILYN A on

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Was late picking empty unit back up. Had to call again. I took 5days to pick up --called Tuesday wa still there on saturday

JAMES S on

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uhaul.com changes. One phone to call for service needed not 3.Group services with the unit price how service changes by time held, miles used, delivery charges.

JANEL H on

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Shana was extremely helpful and flexible in transporting my U-Boxes to me in a timeframe that fit my schedule. Thanks for your excellent service-- it made my move so much easier!

SARAH A on

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An excellent facility that is well run and well staffed. Definately a repeat if I am ever in St Louis again and a credit to your brand.

TERRELL O on

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Staff was a great help with moving

SARAH O on

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Delivery person, Shanda, was wonderful! Very careful and skillful and answered all my questions. She was fast and courteous and certainly made me comfortable that I had used U-Haul.

JOSEPH R on

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I picked up the U-box, it wasn`t delivered.

JOANNA L on

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Required follow up to ensure everything was shipped to Takoma Park, MD. Staff very friendly and helpful.

DAMON C on

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My experience was poor at best. When I called to reserve 2 units I was hung up on at least 5 times spoke to multiple reps and after all of that I was given inaccurate information. I canceled my order.

BEV H on

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Unreliable lighting due to timers.

BEV H on

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Unreliable lighting due to timers.

JENNIFER P on

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0000000

MICHELLE F on

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Would have liked to be told that the U-Box was going to be on a trailer due to the holiday. I would have had it delivered earlier so it was not on a trailer that could be easily stolen.

MICHELLE K on

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Friendly staff!

SYLVESTER T on

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Great Service Staff

YVETTE S on

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very well maimtained

ROSEMARIE J on

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Ryan was especially helpful tell him j213 said so thanks

ANDREW D on

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Was more expensive smaller than expected

HAROLD D on

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Employees were very good.

DEBRA D on

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UHAUL WAS A GREAT PLACE

TIFFANY C on

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The staff was very professional.

SYLVESTER T on

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Nice friendly staff

THOMAS D on

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Very helpful delivery person, and good phone contact Scott

PAMELA C on

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Very helpful and rresponsive.

PAMELA C on

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The help and information we received at the Hazelwood, MO facility was excellent. We had every concern answered. Shana was the best.

GEORGE W on

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Button on second question does not work

VIOLEDSHIA C on

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Excellent customer service, convienent, clean. Staff awesome and very helpful.

GWEN G on

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Proficient.

RANDY S on

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The staff was very kind and the driver that dropped off the box was superb! I have no worries.

HAROLD D on

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Manager was very nice an accomodating.

DESMARA B on

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Great customer service

MARIA B on

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I never rec`d my 20$ credit for setting up auto pay on my acct. I was told on several occ that i would get it.And did`nt get it.

TEANA G on

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The drop off delivery was very good. Items have not been scheduled for shipkment as of this date.

SHALANDA C on

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The system was effecient, cost effective, and worth the experience. Thanks

PATRICIA G on

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Awesome and kind. Very helpful!!!

BRIAN P on

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I appreciated the on time delivery, friendly and competant forklift driver, and U-box in pristine condition.

BARBARA V on

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Hazelwood staff exceptional. Facility top notch. Would drive out of my way to use Hazelwood again.

DEBORAH R on

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I will never use or recommend your company as long as I have breath in my body.

TAYLOR S on

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Very friendly staff. They even called to offer delivery sooner than I thought was available. Picked up on scheduled day. Easy servive to use with good price.

PETER K on

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Thank you ! Peter Kalal

IRL D on

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Delivery was friendly and ahead of schedule.

TIFFANY E on

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Receive very good customer service!

TIFFANY H on

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I thought the service was very good. Scott was very friendly and provided great service. I would definitely recommend them to a friend.

SHANNON M on

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delivery was good. Pick up for storage took 2 weeks and multiple calls. No problems having it delivered to my new house or picked up again once empty.

LATOSHA L D on

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At first I had a hard time trying to get a worker to answer the phone, when I was trying to locate my box.

MELISSA K on

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Scott and the staff at Hazelwood branch were very helpful and professional. They were in contact with me and delivery was easy.

BABAFEMI P on

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Facility was good. The receiving facility was extremely poor.

VIRGIL L on

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Left messages, sent emails, and spent hours on call waiting to arrange pick up and drop off of my ubox. total waste of my time and money. will not do it again or recommend it to anyone

DEBRA L on

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U-Box Center no. 8774684285 invalid.Name/extension necessary but not given,0 for operator option invalid.Great service Scott Titus Hazelwood MO/Westchester Cty NY office. Recommend w/caveats.

WILLIAM P on

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With UBox everything was simple. It was delivered on time and there were no snags are problems. Great price too.

MARSHALL W on

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Good experience.

MARK D on

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Thanks Hazelwood U-Haul for a good experience. Your friendly staff made a stressful experience, pleasant. We got a too small a truck at first, but you had us quickly switched and going. THANKS!!

ANNIE W on

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U-box was delivered approx. 14 hrs late, and nobody could help on the phone until a call came at 6am next morning. Scott was very nice on the phone, but uhaul wasted too much of our time.

SHALANDA C on

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although there were not alot of attendents, everyone was polite, acknowledged me and was willing to help. It was a very pleasant experience.

SHARON J on

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From start to finish, everything worked well. If needed, I will use U-Boxes again.

SALLIE S on

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One U-Box arrived damaged. Then had trouble confirming pick-up. Scott at U-Haul, Dunn Road, St Louis, MO was very helpful and got everything back on the right track.

DEBRA L on

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The number given to us for scheduling questions, 314-831-7775, is a recording which will not let you speak with anyone. It is most frustrating and unhelpful. Local staff have been more helpful.

KAREN S on

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The check in was extremely long and boring. Too many details that the poor guy had to go over.

SARAH R on

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The woman delivering the box was incredibly helpful.

JESSICA C on

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Very friendly and efficient staff. My boxes made it from St. Louis to Portland within 6 days. Highly recommended!

CHRISTINA K on

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Very Pleased!!!! The employees at this location are great. Please give them all a raise!!! Thanks so Much, Chris

WILLIAM JACKSON W on

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The door to the box was a little off its hinges a bit.

KELVIN N on

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I would use the facility if needed in the future. The staff was very helpful and understanding due to my situation of being a victim of the Good Friday Tornado. God Bless

ANNIE W on

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Our U-box was delivered about 14 hours late, and when we called when it was 1.5 hours late, no one had any information for us.

JASON S on

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Delivery issues by Uhaul cost me time and money to move.

JESSICA C on

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The driver was exactly on time and was able to negotiate our inconvenient alley like the pro she was. Thanks, uhaul!

SARA N on

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Broken door, hrs late, hrs on the phone trying to get help. Employees screaming at me telling me not to talk to corporate. I move a lot using Uhaul for over 10 yrs. Worst moving experience ever.

SAMAY J on

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UBOx has been the worst moving experience I have ever had. I will never use U haul again. I would write more, but there is a 200 character limit

DAVID D on

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Prompt on delivery p/u. Driver was very nice. Wish the boxes were bigger.

JONATHAN L on

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Staff was friendly. However, on delivery, U-boxes were 1 hr late. It was also difficult to reach the U-box department to get the U-boxes picked up using the store and transferring did not work.

LINDA H on

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Lack of communication caused us to have to pay another month of storage - also had empty boxes in our driveway for 2 weeks because no one could pick them up

SARA A on

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delivery. THAT WAS TOTALLY UNPROFESSIONAL. YOu completely waisted my We had to jerry-rig it to lock it.

TINA B on

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I am trying but you comment section will not let it through and I used less than 200 characters

BETTY H on

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Wonderful place to store things. Staff very friendly and helpful!! Great experience!

WILLIE H on

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Very Good

OLIVER C on

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Worst customer service. All contact regarding the services u-haul was providing had to be initiated by me, only to be put on hold and transferred to multiple people to fulfill a basic request.

JAMIE L on

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The people here were great! It was very convenient to unload my items on site.

JAMES F on

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This branch kept my box for a month without notifying me, then attempted to charge me a storage fee. I was not happy.

RYAN C on

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After I paid for the shipping of my Boxes I never received any communication. I had to go out of my way to call UHaul. U-Haul did not keep their end of the deal shipped late and I would like a refund.

ALEXANDER U on

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Driver failed to pick up ubox on time, result of it I need fly back to MO from florida to unload 1st ubox to the 2nd. I paid over $600 extra travel expencess!!! Uhaul? Never again!!

MARK Z on

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Awesome experience.

RENEE J on

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Had the storage unit ready for us when we got there. Very convenient.

THOMAS P on

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Good job.

ALEXANDER U on

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I got late charges no explanation!!! Not able to communicate with local U-haul!!

JEANA T on

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Had no knowledge of the $10 fee for 24 hour service, reserved 1 large space, got two medium spaces, and therefore was charged for two locks.

JERAMAINE R on

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Excellent service

NI-AMMUN O on

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The facility did a really good job! The manager and staff members were very courteous, helpful, and accommodating.

PETER D on

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great resource - very professional - slick process

BETTY W on

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None

ALBERT H on

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Very nice personal clean facility.

PAULA K on

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Friendly and efficient staff, clean and convenient storage facility. I would recommend this facility and their services to anyone who needs this sort of thing.

CHRISTOPHER B on

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My experience with U-hall was nothing less than great, thanks for making my move less sressfull!

RAJA S on

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Terrible communication. Left messages at Hazelwood, MO location. Never got calls back. Was never notified of my U-Box`s arrival I had to seek status daily after promise date.

CARA B on

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took 2 weeks for it to be delivered from tallahasse because she got my order wrong. people here never answered phone and was rude when we picked up. waste of money. never again

PHIL L on

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Could you check see if the lock I paid for was left behind. 314-351-6400,Thanks Phil Licata, Key Finance LLC

JUSTIN S on

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it was cool

MONICA M on

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When first trying to schedule the ubox nobody answered the phone or returned my call for a week. Turns out the person that handles the uboxes was out of town.

PATRICIA B on

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the facility is very maintained and the staff are very leasant, I just think that the hours of acess to storage should be exstended by a couple of hours during the summer months

AMANDA L on

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The person who delivered the box was very helpful, and was able to put my box in my parking spot, which is in an awkward place. I would definitely recommend UBox of St. Louis to a friend!

RACHEL S on

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They answered all my questions and delivered right on time.

ALESANDRE F on

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thanks for the fast service

LANA L on

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the person working that moved us in, i think his name was kevin was very helpful

ERICA P on

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The best U haul location that I`ve used.

SHANNON R on

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The Facility level of service was very good. My only problem was that the U-Box was an hour and a half late.

JAMES H on

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great

GREGORY P on

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Everything was great. One thing to note: the lighting in the storage area was flickering on and off.

STEPHEN M on

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My third storage space rental at this facility. I`ve also rented trucks. Brad and staff are always most helpful. It is a pleasure doing business with them.