Customer Reviews for U-Haul Moving & Storage of Hendersonville

1403 reviews

1500 Airport Rd   Hendersonville, NC 28792

(828) 233-5017

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 233-5017

1500 Airport Rd
Hendersonville, NC 28792

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Need better instructions for dropping off truck rental after hours. We locked up truck, dropped keys in the lock box, and then opened the app to record the return. I had taken pics of odometer and fuel before locking truck, but app doesn't let you upload an existing photo; it only lets you take a photo while in the app.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Johnnie B. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Thomas J.  |  Overall Experience 
Rating:
5.0

Flera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarid E. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Tatyana G.  |  Overall Experience 
Rating:
5.0

This was a great location they were very helpful and had the car hauler already connected and waiting for my 10am appointment. No waiting just in and out.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Drop off was quick and courteous, thank you.

THOMAS M. 
Rating:
5.0

Professional, courteous and helpful - easy to do business. Will use again.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.

John D.  |  First Impressions 
Rating:
5.0

The return was fast and easy, Thanks Steve!!!!!

James S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

There was a snafu in my reservation, but it was handled in a helpful, professional, and pleasant manner by phone. When I arrived to pick up the van, an unhappy storage unit renter was almost belligerent, but he received the same helpful, professional, and pleasant treatment. I was impressed. Both this representative who sent me on my way and the one who received my return of the van were professional and courteous.

Joyce J. 
Rating:
4.0

Flo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well

brad b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN F. 
Rating:
5.0

Exceptional customer service!

Jacqueline S.  |  Overall Experience 
Rating:
1.0

I received a car that had not been cleaned and did not have enough gas. I was charged for damage caused by someone else. Terrible handling of the situation by management.

Stefan G. 
Rating:
4.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
2.0

The employees are wonderful. There is not enough help and the wait is terrible.

Nancy O. 
Rating:
5.0

Drove only 20 to 25 miles and was charged 128 so you have lost a customer. I don't support companies that treat customers like that@

james J. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH S. 
Rating:
5.0

No surprises. Van was ready at appointed time. Friendly and personable personnel. No problems.

Jonathan J. 
Rating:
5.0

nothing,,, the agent, Flora who assisted was great! we appreciate her excellent customer service!!!

Bruce M. 
Rating:
5.0

Thanks for smooth process and helpfulness.

Jackie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Todo bien

Feliciano M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
4.0

Needs better parking

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Janet T. 
Rating:
1.0

Will never rent again

Melissa S. 
Rating:
2.0

They need to maintain their vehicles better. I have no doubt the tires on this vehicle would've been flagged at State Inspection, for there wasn't much tread left. I acquired a flat tire because of it. I couldn't have changed the tire if I wanted to, because the vehicles took kit was missing parts to do so. I got charged for 3 days, however because of the time it took to get the tire replaced, it was more like 2 days that I could actually drive it. No discount for my troubles and inconvenience from the flat tire. It took over 4 hours, 2 different Roadside Assistance services, long on-hold phone calls, and an entire morning ruined because of it.

Michelle M. 
Rating:
4.0

The remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!

PENNY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELELINN N. 
Rating:
1.0

She was very very disrespectful and rude......

Edith Y. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Erwin S. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Traci in Greenville SC was FANTASTIC! She really went above and beyond what I expected and even what I hoped for. She reached out to others and was able to locate a vehicle ~20 minutes away in Hendersonville that was ready to use. We had a rental scheduled with Budget made in April, confirmed it 3 days before pickup, called their call center multiple times on the day of pickup, but was treated VERY poorly when we arrived. We were scolded for thinking they would have the rental we had on contract, were rude and slow. Regardless of our extremely poor experience with Budget, Traci in Greenville was exceptional; please let her know! I've forgotten their name but the person we worked with at the Hendersonville SC location was also fantastic; helping us as we went through the system at pickup, helpful, polite, funny, and efficient. We feel very fortunate at having worked with such fantastic employees.

PAMELA M. 
Rating:
5.0

Very nice morning greeting and very helpful with pick up and drop off

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Clifton J. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

This place & the people were so nice that, if I was younger, I'd consider a career with uhaul!

Kara W. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
4.0

Clear driving spaces- hard to maneuver

Renee A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Flora was excellent, very fast, although less than a year on the job, seemed like a seasoned pro. And got me a taxi to the airport! U-Haul is a great company that does things right!

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Kasheiva J. 
Rating:
4.0

The cargo area had oil on the floor. I thought it looked wet from cleaning. Once inside could feel the slippery floor. My husband's jeans and shoes were stained. I was told an adjustment would be made to my billing.

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Dennis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Garrett D. 
Rating:
5.0

Great staff

Edward M. 
Rating:
5.0

Customer did not leave a comment.

wendelin D. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
5.0

Jean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.

Gregory S.  |  First Impressions 
Rating:
2.0

It's great but the wait because there is not enough help is terrible. The staff is great and doing the best they can but if I can find another place I will.

Nancy O. 
Rating:
4.0

Customer did not leave a comment.

Eloy M. 
Rating:
5.0

Customer did not leave a comment.

Gwen V.  |  First Impressions 
Rating:
5.0

Flora was there when I picked up and dropped off. She was great! Helpful and efficient. The store is well-organized and well-equipped. It was an overall very smooth and easy process. Would very much recommend using this location.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Jade F. 
Rating:
5.0

The uhaul associate was very professional and helpful, she made it a great experience.

Jerry H. 
Rating:
5.0

The mileage charge is way too expensive.

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
4.0

Customer did not leave a comment.

Tatyana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Rental was on site when I arrived. Easy pick up and drop off. Will recommend to anyone.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Jean was great.

RYAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Cab was dirty with soil and paper in the cup holder.

James D. 
Rating:
4.0

I really appreciate the professional and hassle free experience arranging and picking up the rental. One of the main reasons I'm a repeat customer. Thanks

John J. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
5.0

These girls at U Haul are the greatest. After being scammed by a moving company I turned to U Haul to help me get my stuff out of the house and into a clean storage unit. Eleanor and I can't think of the other girls name on days are awesome they are to be commended for being so helpful up and beyond thank you Linda

Linda Z. 
Rating:
5.0

Such nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available

marta A.  |  Overall Experience 
Rating:
1.0

We were given a dirty trailer with construction debris still left in it and later after leaving the facility found a nail in the passenger side rear tire leaking. We were told to call roadside which was hours in the wait so we had the tire repaired ourselves to get it back to the original rental location. Before we got there, the tire leaked down again so we called roadside again and they finally showed up and put a new tire on. Secondly, this trailer should not be listed as a 6x12 as the opening is only about 5 feet. I rented the trailer to haul a lawn tractor and it wouldn't even fit through the gate. We had to have the tractor lifted over the gate and when we returned to Asheville we had to pay for it to be lifted out...yes a complete debacle!!! All because of the shortcomings of the trailor, the tire, and the rental location who did not perform a reasonable inspection or clean the unit before renting it after it was clearly used in a location with nails and contruction debris. This entire debacle put is an entire day behind the purpose that we intended to use the trailer for. Lastly, we brought it back early and were charged an additional $20 service fee for returning it early...this is a ridiculous charge. When we called the next morning we asked that the site manager call us back about the wasted day and the additional charge and never got a return call.

Rebecca R. 
Rating:
3.0

Long time to place and complete 800 phone.

James B. 
Rating:
3.0

See comments from drop off location

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
4.0

Efficient operation…quick check in and check out. Would definitely use again when it is necessary.

George E. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

There is only 1 parking spot where you can leave your car at the edge of the property. You better make plans for someone to drive you since there is a good chance that 1 spot will be taken and then you'll be trying to figure out what to do with your car. Also, none of the online self check in and out stuff works at this location.

Evan B. 
Rating:
5.0

Very nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!

James Y.  |  First Impressions 
Rating:
5.0

Great customer service! Thank you

Katherine P. 
Rating:
5.0

Thank you!!

KAREN T. 
Rating:
5.0

Super friendly and courteous. Great experiences on both ends. The equipment is average. but what you would expect. Service was a plus, thanks U-Haul!

michael F. 
Rating:
5.0

Ellinore is very efficient at check in and helpful with any questions we had. We will be renting box trucks and trucks multiple times from this location this summer and look forward to it!

Simon N. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

NIKOLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Randal P. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH S. 
Rating:
5.0

Ellinor and her team are amazing. Always so pleasant and efficient!

Janice Z. 
Rating:
5.0

Please provide instructions on truck basics, such as operation of the lights. Provide a manual or simple instructions.

John K. 
Rating:
5.0

Customer did not leave a comment.

Jarid L. 
Rating:
4.0

Customer did not leave a comment.

Jerry T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Was supposed to pick up 24/7 but the truck was left behind the gate with NO INSTRUCTIONS to be able to get outside of the gate. waiting and worked with CS UHAUL to NO avail and took 3 hrs. Had to leave and drive back in the morning which was a 40 minute drive since UHAUL moved my location the day before i was supposed to pick up! Did issue a credit but that basically covered the excess gas i had to spend to drive back and forth twice - 1.3 hours each time. Not my time and stress due to being from out of town and had to have the truck! HORRIBLE EXPERIENCE!

John B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
1.0

Did not have the size truck that I had reserved.

Kenneth I. 
Rating:
3.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Back On Track O.  |  First Impressions 
Rating:
1.0

I drove 74 miles. The guy says it was 120. I failed to check the gas gauge because I thought they were honest. They lied about the fill level of the gas gauge.The two employees at the check-in station are disgusting.

john L. 
Rating:
5.0

Great in every way

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

John A R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H.  |  Overall Experience 
Rating:
4.0

Very efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.

SUSAN D.  |  First Impressions 
Rating:
4.0

Allow the associates to take care of the customer at the locations.

Nada C. 
Rating:
5.0

User-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.

Colin S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andres A. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN WORLD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN WORLD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zachary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  First Impressions 
Rating:
5.0

Ellinore was great and super helpful. Great can do attitude

John R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I’m surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!

Janice M.  |  First Impressions 
Rating:
5.0

Obtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.

Amber G.  |  Overall Experience 
Rating:
2.0

Had stuff in the unit for three days and everything was covered in rat dodo.

Darius P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wilma b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDDY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebacca B.  |  First Impressions 
Rating:
5.0

Staff friendly and efficiency.

Dallas O.  |  First Impressions 
Rating:
5.0

I have been a renter for many years now and have always had helpful service.

Lori L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mary h.  |  Overall Experience 
Rating:
5.0

Easy to set up and the staff was very knowledgeable and helpful.

Amber G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NONI S.  |  Overall Experience 
Rating:
5.0

Had a tremendous amount of mice poop on things

LINDA G. P.  |  Overall Experience 
Rating:
5.0

helpful, clean, and polite.

John L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REBECCA C.  |  Overall Experience 
Rating:
5.0

I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.

Norma N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary b.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

delores b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia R.  |  Online Move In 
Rating:
5.0

It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.

Marcia S.  |  Overall Experience 
Rating:
5.0

A very nice lady helped me and she was kind and helpful.

Norma N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Online Move In 
Rating:
3.0

The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Kimberley B.  |  Overall Experience 
Rating:
5.0

Ellinoire was just the best to my wife and me.

Nick S.  |  Online Move In 
Rating:
5.0

Smooth, easy and quick.

DANIEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY W.  |  Overall Experience 
Rating:
5.0

Great Customer Service!

damond d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

No complaints. The storage fulfilled my expectations.

Kenneth R.  |  Overall Experience 
Rating:
5.0

Eleanor and the staff at the facility are awesome and very helpful

JOHNNY R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce M.  |  First Impressions 
Rating:
5.0

Awesome customer service and satisfaction

Jason C.  |  First Impressions 
Rating:
5.0

Good

Kyla K.  |  First Impressions 
Rating:
5.0

Prompt, courteous, clean.

Jerry T.  |  First Impressions 
No reviews have been submitted for this location.

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