Customer Reviews for U-Haul Moving & Storage of Herndon

1481 reviews

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT D. 
Rating:
5.0

I forget the name of the woman manning the desk. But she had purple hair. She's awesome. The guy who helped me hook up the trailer was also very professional and answered all my questions. will be back. Thank you guys!

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

HSIAO-HUI C. 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
5.0

NA

KHETAMIZHAQ E. 
Rating:
5.0

Customer did not leave a comment.

VIJAY KUMAR A. 
Rating:
5.0

Staff was very pleasant and helpful, great experience. Thanks.

MICHAELALAN B. 
Rating:
5.0

Very up beat personnel. Very professional

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Debbie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAMETHAN M. 
Rating:
5.0

Clean and well running van. Easy pick up and drop off!

GREGORY A. 
Rating:
5.0

Herndon location is great, convenient access, and professional courteous staff.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

GIRMA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXCHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

RAJ D. 
Rating:
5.0

Helpful, efficient and polite.

CHRISTOPHER S. 
Rating:
5.0

Everything was extraordinary. From check-in to checkout. No complaints at all. Chris was the best when he checked the Van back in.

Edward R. 
Rating:
5.0

The staff was excellent! Both of the front end people were solid and the kid cleaning the vans was also very friendly and quick. Great location, great people.

IANTHOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Farid L. 
Rating:
5.0

Customer did not leave a comment.

Kimberley A. 
Rating:
5.0

Matias is cool and very helpful

CARLOSXAVIER G. 
Rating:
5.0

I believe the gentleman's name is Matthew and he was such a joy to work with. He was also very knowledgeable about the equipment. I rented a U-Haul van and when I brought it back. He asked me if there was any problems with the equipment. I told him no but in the lower gears it made a lot of noise. Then he explained to me that that's just the way it sounds. Just keep up the good work. Sincerely, Thomas

YOLANDAMARIE T. 
Rating:
5.0

Customer did not leave a comment.

CHRIS W.  |  Overall Experience 
Rating:
5.0

Mat and his staff are so helpful! They are an example of great customer service! I definitely will be using this location again!

CAMERON M. 
Rating:
5.0

Staff was super helpful and efficient

BRIANANDRE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMALEXANDER C. 
Rating:
5.0

Nothing at all, great service thank you so much

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYGARLAND C. 
Rating:
5.0

Quick and easy reservation, pickup, and return. Friendly professional staff. Great experience.

RICHARDJOHN P. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
1.0

Treat all customers fairly.

WILKIN M. 
Rating:
5.0

The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.

Gary F.  |  Overall Experience 
Rating:
1.0

This was my first time renting from uhaul and it was more stressful than convenient. I was unaware of the condition because it was unclear. When I tried to get information from the staff, they weren't helpful at all. I was told that I would get a receipt with everything but instead they just charged my card. I was an hour late and was charged an additional day but wasn't even allowed to keep the truck for the full day. When I tried to talk to management, they said if I wanted it for the full day I'd be charged for the next person reservation. No where did it say this on the contact. I was very disappointed in their lack of customer service skills and assumed better for this establishment.

Sana I. 
Rating:
5.0

Keep doing what you're doing. Excellent customer service

Richard M. 
Rating:
5.0

Easy drive up, drop off and leave. No need to go inside. Great idea

joe E. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH JOSEPH W. 
Rating:
5.0

Nothing

John B. 
Rating:
5.0

Very pleasant helpful workers. Clean facility. Easy to access.

BARBARA P. 
Rating:
5.0

Customer did not leave a comment.

Maxwell T. 
Rating:
5.0

Very easy and straight forward process. Would highly recommend.

AARONMICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

KYLEANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Brinkley S. 
Rating:
5.0

Customer did not leave a comment.

BRAULIOJOSE R. 
Rating:
3.0

The price i booked online was half of what I was charged initially. On top of that additional miles or hours were no explained by the rep either. It's better to be up front and not have a surprise charge

DARIUS K. 
Rating:
5.0

Great staff and clean facility. Best U-haul rental location I've seen in northern Virginia. Because of this, I always rent from them and also rent storage space.

DOUGLASG P. 
Rating:
5.0

I received conflicting information, in that initially we were told we would receive confirmation of pick-up location 7 days in advance of our date. When I called (after receiving no call), I was told confirmation would be made 2 days in advance of our pickup. It all worked out well, but made for a couple of days of uncertainty.

Susan W. 
Rating:
5.0

Sorry to say that most UHaul experiences are almost as bad as going to the DMV. I visit your locations about once a week for Propane in my RV... This experience was the most friendly and efficient visit I've ever had of any UHaul experience. I was pleasantly surprised....

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Randall M.  |  Overall Experience 
Rating:
5.0

.

ALVIN M. 
Rating:
3.0

I pulled up to a sign that said "When we are open, someone will be right out to assist you." I sat there for 10 minutes waiting. I could see people inside the window, but no one came out. Finally, I called the local number and was told, just leave the keys in the truck and we'll send you an email confirming the drop. I have had bad experiences doing this before where it is later claimed the tank wasn't full or the vehicle was damaged, so I was not comfortable with this, but did it anyway as I had a ride waiting. Fortunately, I received an email soon thereafter confirming the drop. Why do you have a sign telling you to wait in the truck when that is not the actual process? Overall, the truck was fine, but the pickup process was absolutely the worst I've ever had.

Charles M. 
Rating:
3.0

Very limited in local knowledge of weigh stations and numerous items were out of stock.

DANIELNORMAN O. 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

Jonathan B.  |  First Impressions 
Rating:
5.0

It was perfect! Nice personnel!!!

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

CARMEN WALLACE P. 
Rating:
5.0

Customer did not leave a comment.

TERRIKATAMIKA V. 
Rating:
5.0

Customer did not leave a comment.

ABHIRAM REDDY P. 
Rating:
5.0

Customer did not leave a comment.

FRANCISB D. 
Rating:
4.0

Other than the slightly rude person who checked us in, the shotgun shell found in the bed of our rental truck, and the fact that we were given the keys to the wrong truck, we would go to this facility to rent a UHaul truck again. It is convenient and clean.

William V. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Matt and his staff make working with Uhaul as easy as pie. I needed a lot of help moving equipment off of my truck and Matt and his team cheerfully helped me out!

ROBERTWILLIAM O. 
Rating:
4.0

You may be wondering how a place without clean and well-maintained Equipment could get an above-average. I was supposed to rent a truck in Reston. 4 hours before my move, long after all my help has been lined up, a very rude manager from the Reston location called and said that he would unilaterally delay my truck pick up by approximately 3 hours, leaving me with no time to finish my pack out before the snow. I pointed out that I couldn't reschedule the help that I booked. He didn't care. He rudely cancelled the order when I further protested. I called U-Haul at a national number and they sent me to Herndon. The folks at the Herndon location were polite and professional. Unfortunately, the first truck they gave me wouldn't start. They rushed to get me a second truck. That one smelled of cigarette smoke, but I took it because I was at this point late for my moving help and had no choice. Given the circumstances, particularly the last minute rental, I think the Herndon folks did a great job. As for the Reston location, I later checked its reviews online and saw that it only has two stars! It is clear that I am not the only person to have a horrible experience there. I have to ask, why do you let it carry your brand name? It makes U Haul look terrible!

STEVEN S. 
Rating:
5.0

Staff worked with me when I did not have wires to attach the trailer. Helpful, patient. I am very appreciative!

SHARALYNN C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISB D. 
Rating:
1.0

they charged much more than what they told me

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Kimberley A. 
Rating:
5.0

Customer did not leave a comment.

KAMISHACHANEL B. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

ROYCEBACKMOON K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ANDREW S. 
Rating:
5.0

Great drop off arrangements! Quick and easy.

Tim H. 
Rating:
4.0

Customer did not leave a comment.

Vernetta M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfonso S. 
Rating:
5.0

my van was parked not in a spot but in the center of the lot surrounded by other vans, it was hard to find and if it was in a spot that would be easier.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Vamsi A. 
Rating:
5.0

Customer did not leave a comment.

SAI SUMANTH K. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

You guys are excellent

Isaac R. 
Rating:
5.0

This is the second time in a row I've rented defective equipment from uhaul. This time, the trailer had a broken tail light wire. It had been repaired with electrical tape, but that tape was old and dried out, so while I was using the trailer the connection broke again and I had to drive around without any tail lights/brake lights.

DAVIDRANSOM C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

DAVid P. 
Rating:
1.0

When returning the truck, the sign said to wait outside in the vehicle and someone would be with us shortly. We waiting outside for 20 minutes and saw nobody. We went inside, and they said to just leave the keys in the truck. Nobody came out to verify the gas, mileage or status of the truck with us personally; so we took pictures. The facility was located in a great place; but it was like a ghost town and nobody doing anything.

terre M. 
Rating:
5.0

Your Herndon facility was amazing after the Sterling Facility did not have what was asked ready. Great staff, and easy in and easy out... thank you!

William M. 
Rating:
5.0

When I was turning in the vehicle there was a guy in a UHAUL hat outside that was inspecting and moving things back in place. He paid me no mind and there was not any kind of sign saying so inside. so after a few min of waiting I went inside and the attendant said leave the keys in the truck we will handle it. My only concern is what if I leave the keys in and drive away and someone else comes up and takes the truck with out me checking it back in. I would be responsible for it.

TYSON F. 
Rating:
5.0

I was impressed the most with the serious-professional but friendly staff. They were all well dressed, the location was very clean and accesible. This store is my new choice for making business with Uhaul

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

They charged me for the utility doll although I didn't use it.

MOHAMMED ABDULLA A. 
Rating:
4.0

Customer did not leave a comment.

HERNAN C. 
Rating:
5.0

Great and friendly service

JASON R. 
Rating:
4.0

Customer did not leave a comment.

RONALDKEITH K. 
Rating:
3.0

I couldn't find the drop box for keys as instructed, and it wasted lots of time.

Raj P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Friendly and quick

Francisco Charle G. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY NICOLE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casimir Y. 
Rating:
5.0

Customer did not leave a comment.

dennis T. 
Rating:
5.0

U-Haul kindly arranged a new location when my rental was no longer available at the preferred location and gave me extra mileage to account for the distance. Very helpful and easy to use service!

Madeline S. 
Rating:
5.0

This location is a 5 star one

MILAD H. 
Rating:
5.0

As always - fantastic service and a stellar experience.

JOHNCASEY C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
2.0

1. Miles shown on billing software showed incorrect starting miles, resulting in overcharge. 2. The links sent to my iPhone 11 Pro Max phone failed to activate camera, so I could not upload pictures.

Joseph F. 
Rating:
5.0

Matias is really cordial and helpful. Good asset and good responder

Oscar S.  |  Overall Experience 
Rating:
4.0

The manager, Matt at this facility is top notch. Great customer service and always helpful.

Janet D.  |  Overall Experience 
Rating:
5.0

Cynthia was a huge help. She was great and got me out of a pinch. Thank you

Simon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne p.  |  First Impressions 
Rating:
5.0

The staff at this location are knowledgeable and friendly, had no issues at all.

ashley h.  |  Overall Experience 
Rating:
5.0

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!

Katie K.  |  Overall Experience 
Rating:
5.0

Very very clean facility, impressive!!!!!

Peggy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhina R.  |  Overall Experience 
Rating:
5.0

Fantastic customer service and friendly staff.

Matthew B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

sandra m.  |  Overall Experience 
Rating:
5.0

Very clean facility. Friendly staff. Totally recommend this facility

John W.  |  First Impressions 
Rating:
5.0

Matias runs a tight ship.

CHRIS S.  |  Overall Experience 
Rating:
5.0

Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.

Daniel G.  |  Overall Experience 
Rating:
1.0

Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalil

khalil A.  |  Overall Experience 
Rating:
5.0

Great experience all around.

ron b.  |  Overall Experience 
Rating:
5.0

Staff was great.

todd b.  |  First Impressions 
Rating:
5.0

Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.

Daniel G.  |  First Impressions 
Rating:
4.0

I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!

Anita B.  |  Overall Experience 
Rating:
5.0

Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Hallie S.  |  First Impressions 
Rating:
3.0

Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.

Ritu G.  |  First Impressions 
Rating:
5.0

Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!

Ronald M.  |  First Impressions 
Rating:
3.0

The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

Adele F.  |  First Impressions 
Rating:
5.0

Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

rosemarie f.  |  First Impressions 
Rating:
5.0

I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

Bauyrzhan A.  |  Overall Experience 
Rating:
5.0

all good

Chandler H.  |  First Impressions 
Rating:
5.0

Friendly staff and always answer all my questions

HULAIMATU B.  |  Overall Experience 
Rating:
5.0

Great costomer service

Alvaro v.  |  First Impressions 
Rating:
3.0

very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

peter n.  |  Overall Experience 
Rating:
5.0

The best facility. Extraordinary services.

Maranda Y.  |  Overall Experience 
Rating:
3.0

They are doing fine

CESAR L.  |  First Impressions 
Rating:
5.0

excellent

John B.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility.

nick l.  |  Overall Experience 
Rating:
5.0

During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

Thomas Z.  |  Overall Experience 
Rating:
5.0

Nice experience

AMR A.  |  Overall Experience 
Rating:
5.0

Matius was great to work with. A true asset to the business.

Paul N.  |  Overall Experience 
Rating:
5.0

Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

Antonio M.  |  Overall Experience 
Rating:
5.0

Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

peter b.  |  First Impressions 
Rating:
5.0

The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

Sherri H.  |  First Impressions 
Rating:
5.0

N/A

ALLEN B.  |  Overall Experience 
Rating:
5.0

Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Jeffrey I.  |  Overall Experience 
Rating:
5.0

Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

Nathaniel B.  |  Overall Experience 
Rating:
5.0

Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

john l.  |  First Impressions 
Rating:
5.0

I received good service from this facilit.

Robert P.  |  Overall Experience 
Rating:
5.0

Matias was very attentive and helpful

HOLLEIGH S.  |  First Impressions 
Rating:
5.0

Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

LATIFA B.  |  Overall Experience 
Rating:
5.0

Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

Dan G.  |  Overall Experience 
Rating:
5.0

Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

daniel c.  |  Overall Experience 
Rating:
5.0

I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

Robert P.  |  First Impressions 
Rating:
5.0

I had the opportunity to interact with all the staff and they were all outstanding!

GEORGE J.  |  Overall Experience 
Rating:
5.0

Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

JOHN B.  |  First Impressions 
Rating:
5.0

Matt really focused on our needs and made sure we got what we wanted.

David C.  |  Reservation 
Rating:
5.0

The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

John C.  |  Reservation 
Rating:
5.0

Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

tearia b.  |  Reservation 
Rating:
3.0

15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

Laura E.  |  Reservation 
Rating:
5.0

good experience.

Praveen K.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Everyone I interacted with was super helpful and friendly.

Shawn O.  |  Overall Experience 
Rating:
5.0

I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Shawn O.  |  Reservation 
Rating:
5.0

Great service

Egan C.  |  Overall Experience 
Rating:
4.0

People there are friendly and very helpful.

IBRAHIM A.  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

adan l.  |  Overall Experience 
Rating:
5.0

Great Service...

Egan C.  |  Reservation 
Rating:
5.0

Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.

Jonathan H.  |  Reservation 
No reviews have been submitted for this location.

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