This was my first time using U-Haul and it was the best I started with U-Haul in my home town and Ms. Kathy was the greatest and lots of help and when I got to U-Haul in Nashville it was so easy, walked in sign papers and drove off just that easyVANESSA D.
Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza
Nashville, TN 37209
(By Hillwood Plaza)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KIMBERLY T.
Customer did not leave a comment.Joyce P.
Always A+++++DANIEL B.
Customer did not leave a comment.Carmelo A.
Y'all were awesomeHarrison H.
I have used this location several times over the years. I have always received good service and good trucks. I could not be happier.John B.
Customer did not leave a comment.Thomas F.
Lots of inventory on site made it a little difficult to maneuver the parking lot.David H.
Leroy very helpful, good man. Entire staff friendly & responsive. ðŸ‘David E.
Amazing team and hospitality! On a super-busy summer moving weekend, they had it running like a well-oiled machine. AND even called to be follow up that they were charging me for the right equipment afterwards. Thank you all so much!!CALLAHAN W.
They were short staffed in the back office so only one man was at the register / But it was a busy dayJOHN M.
Customer did not leave a comment.Ted S.
Customer did not leave a comment.Philip B.
I can always count on this U-Haul for great service, clean cars and great availability. I'm always satisfied with the customer service and the great experience-from check out to return everyone is very nice and helpful!TANIA M.
First let me say the manager, Leroy Hill was great. But other than that it was terrible. Your online reservation is horrible and not customer friendly. The trucks need to state the footage by what you can fit in the back. When we got there, they did not have any of the equipment that we reserved, which is the whole purpose of renting it. I overheard a lot of customers very unhappy with the online process.PAMELA H.
Great serviceOSCAR G.
The parking situation is very difficult. I also received conflicting information as to where to park my personal vehicle. I also felt that the employees did not thoroughly explain the return process.Lindsey M.
Check in and pickup of the truck was easy and quick. Everything was explained to me. However, when dropping back off the truck, they told us just to leave it with the keys in it and we would be getting a receipt emailed to me. We were cutting it close in time and only had about 20 minutes until the cutoff to get it back. It's now been 8 hours after we dropped the truck off and I still have yet to receive an emailed receipt.Stephani H.
Mr. Harris is the best!Ronald R. | First Impressions
Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.Mitchell F. | Overall Experience
Extremely friendly young man who unhooked.Daniel O.
Customer did not leave a comment.James C.
The truck had 129,000 miles on it and needed a little work. It was clean and the body was in good shape, but the engine needed a tune up and one turn signal was burnt out.PAUL D.
Customer did not leave a comment.John S.
Customer did not leave a comment.Meghan P. | First Impressions
Customer did not leave a comment.KEVIN P.
Smaller lot which was crowded, but helpful staff.CARRIE C.
Customer did not leave a comment.Wes S.
There was no place to park as the lot was full of equipmentâ€”even the handicapped space had a trailer parked in it (so no access for the disabled?). I was told I had to park some distance awayâ€”Publix or Costco. Which made me late for an appointment. But personnel were nice & apologetic.SUSAN Q.
I went to Wedgwood UHAUL first and they were horrible. Rude. Didn't want to help me. Kept telling me to come back on Monday. I said me and my brother took off work and lived 100 miles away and could not come back on Monday. They sent me to another location that was storage and no one was there. I called this Annex Ave and they helped me and were very nice. This guy's name that was nice was Jeremy at Annex. I would recommend him to anyone.TAMMY W.
Customer did not leave a comment.Richard S.
Very helpful on how to drop off and communicated well on how to receive final email on all.PHILLIP D.
Customer did not leave a comment.Robert J.
I've been using this location thirty years. Very efficient operation.ROBERT L.
Customer did not leave a comment.JOSEPH T.
Customer did not leave a comment.tyrone a. | Overall Experience
Customer did not leave a comment.ERICA S.
Customer did not leave a comment.Sean M.
Johnnie was great to work withWilliam D.
Customer did not leave a comment.ADAM N.
Nothing. Great customer service.CHARLES M.
Customer did not leave a comment.Susan W.
Didn't get the guys name that checked us in but he was very professional and had us checked in and on our way within 15 mins. U haul needs more workers like him at the on-site locations.MARK H.
Britney goes above and beyond.Elena C. | First Impressions
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.DONAVAN B.
Three reservations fell through and I ended up having to get the one trailer they had to make trips and start to he able to finish the day when I could have just used one truck to finish instead of having to pick it up at the WRONG location. All were $50 guarantees so I need somebody to speak with about that since all locations want to jerk me around about it and customer service doesn't answer after over an hour waiting. Was a stressful day and still pissed. Enough said.Dominick M.
Customer did not leave a comment.JOSEPH B.
The customer service at this location is the worst I have ever experienced. I have used UHaul for every move ( this is my fifth move in five years and have had no issues). I also work at a retail pharmacy and experience rude and hateful customers and have developed a thick skin; however, the associate I felt with was so rude I walked out and cried. I had several other customers apologize on her behalf for how I was treated and how disrespectful and unnecessary the tone and attitude were. My 60-year old father was with me and was taken-back by the rudeness. Jonnie was the most hateful employee for any business I have ever encountered and was unwilling to assist me with the scheduling issues. I will recommend that everyone avoid this location and avoid the hateful service and the tears you will cry after the verbal abuse.KERRI J.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.THOMAS P.
The lady at this location was very very rude I had never in my life had a problem with a Uhaul rep until today. It was already hard enough to look for a 26ft near Spring Hill TN. I was called at 8pm at night to know that the two 20ft trucks I rented in Spring Hill TN were not available. The customer service rep was helpful to find me a 26ft truck 40 miles away from Spring Hill TN which in this case was in Nashville. I was offered a discount which I have not seen and when I went to pick up the unit I was told this would be good for a full day. However the lady at this location told me 3:30pm and if go past that she threat me to charge me a late fee this is a still ongoing problem that I hope to resolve next weekdaniel E.
Customer did not leave a comment.Michael K.
The location and people working there were great. My only complaint is with UHaul policy. I have a 94 Ford Bronco that has a soft top on it that would in no way affect my ability to tow a trailer. I don't know why, but for some reason UHaul policy prevented me from using my truck to tow a trailer, so I had to make many arrangements to get an "acceptable vehicle. I would love to hear the reasoning behind thisjonathan M.
While I was there , I noticed people where being told that they hada truck available and while waiting in line their name on the screen turned red and they were turned away from a vehicle that was already reserved for them. This issue may be a corporate issue: I'm suhgesting that maybe you allow a time 5-10 minute window between when the employee checks in a vehicle and when the vehicle can be reserved again. Just my observation.Denedra N.
Jeremy Stallworth seemed to be having a bad day. I tried replying to him when he said something about moving my car and was not just interrupted but he got a mom tone and told me to park somewhere else. I tried to say what I was saying not less than 3x and each time, he interrupted me like he was my mom. I walked out and said, â€œchill,dude.â€ He had to tell me to chill. Had to have the last word. He was wearing a mask so he was convinced that I couldn't see the looks he was giving me but eyes alone can show dirty looks, too. When you smile, squint, roll your eyes. I shouldn't even have to explain but here I am. He was just rude and frankly, I'll just get my trucks at Lowe's from now on. It's less expensive and a lot less attitude.Julie L.
Customer did not leave a comment.Myron S.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.HASAN B.
Be pleasant, helpful, greet customer, tell customer their name, show how to connect auto transport with a good and forthcoming attitude, serve customer (person taking payment forced my husband to process payment on his phone and my husband is elderly and doesn't to do anything online), the workers were (except for Denise) were argumentative, confrontational, and aggressive. We had very poor service except for Denise. She went above and beyond to help medenise C.
Jeremy and his colleague were knowledgeable and efficient at registering me.BRYAN C.
Customer did not leave a comment.Minjae K.
Customer did not leave a comment.WINIFRED H.
Customer did not leave a comment.LINDEN L.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.THOMAS S.
N/A just very glad you had inventory when I needed it.Thea J.
Customer did not leave a comment.LEVETA E.
Customer did not leave a comment.Tony D.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Stephen P.
We tried to extend our rental via the website but we're unable to do so (it ended at 10pm). Website stated â€œanother family needed the truck at 1030pm.â€ This caused a bit of stress trying to unload and return the truck. Employees were very helpful and made the pick-up process easy.VINCE P.
Customer did not leave a comment.Kent W.
It shouldn't cost nearly $60 to rent a truck for one hour.CYNTHIA D.
Make sure the truck doesn't have a tire pressure light on, and be more thorough on explaining the process to your customers.Nash J.
Talk to your customers.JOSEPH C.
Customer did not leave a comment.BRADY G.
Customer did not leave a comment.Deidre M.
Nice truck. Much better then previous old trucks. Will use again.Patrick J.
Customer did not leave a comment.TERRY R.
Customer service was excellent, easy check-in and check-out but the equipment was slightly rusty..YUVARAJ S.
Customer did not leave a comment.ABBY H.
Customer did not leave a comment.Chazlyn C. | First Impressions
Actually have the items I paid for in the truck. I got to my storage unit after driving 23 miles and the utility dolly I paid for was not in the truck. I was unable to retrieve all my items because of this, which has caused me to have to rent another truck on another day to go finish the job. When I called to tell the location, they didn't seem to want to do much for me. They said I could come back and grab it. Drive all the way back, adding another 50 miles to my trip and burning another 5-6 gallons of gas in the process? Terrible customer service. Will never use U-Haul again. Too many options out there nowadays.CHRISTOPHER R.
Didn't go inside, just a drop off.VONCILE H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Donine O.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.KYLE S.
Based on new CDC guidelines, I think it is time to remove the mask requirement and stop limiting the number of people who can be in the store at the same time.RAVI C.
Customer did not leave a comment.Jimmy W.
Customer did not leave a comment.Raegan K. | Online Move In
Customer did not leave a comment.GENEVA P.
Customer did not leave a comment.SHANNON L.
Customer did not leave a comment.JAMES H.
Check-in charged us a fuel fee despite us meeting fuel requirements. I also believe we were overcharged on mileage. Very unhappy with the condescending and unfriendly manner we were treated. I'll move again, but it won't be with U-Haul. Goodbye!JARED R.
Customer did not leave a comment.Kent W.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Alexandra A.
GREAT experience - terrific crewSusan W.
Customer did not leave a comment.beth s. | First Impressions
The level of professionalism and customer service was subpar. The manager was rude to no only me but other patrons as well. And further more I still am yet to reserve my receipt via email. The manager commanded me to leave and assured me that it would be emailed to me and it still has not come.PAUL G.
Don't be scared of getting around the exhaust a little bit it takes 30 sec to unhook the trailer and someone may have a dead battery/not turn their car offStoll S.
Excellent service. Everyone should make this a one stop for moving and moving supplies.Francis D.
All goodTimothy G. | First Impressions
Doorway is low and very sharp, I cut my head with a two inch gash.Antonio R. | Overall Experience
Great customer service.....very kind staff! No issues whatsoever!kim w. | Overall Experience
Customer did not leave a comment.trevekeuious m. | Overall Experience
Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.PAT R. | Overall Experience
Thank you and keep up the good work.NONA B. | Overall Experience
Customer did not leave a comment.SHONTE R. | Overall Experience
The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.ELISHA O. | First Impressions
I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.Andres M. | First Impressions
Customer did not leave a comment.TRACY E. | First Impressions
Customer did not leave a comment.Jeff F. | First Impressions
The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.Matthew M. | First Impressions
Customer did not leave a comment.ann p. | First Impressions
The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.rikki h. | Overall Experience
I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.Latoria L. | Overall Experience
Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.MINDY D. | Overall Experience
I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.Patrick C. | Overall Experience
I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.Patricia L. | Overall Experience
Excellent customer service from pulling up all the way to gettingy storage unit rented.Mary M. | First Impressions
Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.clay w. | Overall Experience
Very friendly and helpful staff-- ALL OF THEM!Tawanda C. | Overall Experience
The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.Robert R. | First Impressions
My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1.49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.reggie b. | Overall Experience
Customer did not leave a comment.Tasheena P. | Overall Experience
To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. ThanksMargaret B. | First Impressions
The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.valerie c. | Overall Experience
Impeccable facility with well-trained staff and helpful associates!CHARLENE G. | Overall Experience
The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.Archie B. | Overall Experience
This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.Nyima K. | First Impressions
You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!ANTHONY L. | Overall Experience
Was VERY happy with me experience here.Terri R. | Overall Experience
Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.Eric C. | Overall Experience
LeRoy can always make your move and storage needs workKimberly R. | Overall Experience
Good experience overall with Uhaul. They were very friendly and helpful.Syed R. | Overall Experience
Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.Edward B. | Overall Experience
Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.Eric C. | First Impressions
Incredibly friendly and competent staff that had me on my way in no time.Brady W. | Overall Experience
Great service!Rita T. | First Impressions
Very helpful, courteous staff.Philip B. | Overall Experience
The experience was great. Thank you for your service.tyrone a. | First Impressions
Very friendly , helpful staff.Philip B. | First Impressions
Very well run operation.mark s. | Overall Experience
Would be nice if they responded to their own emails about a problem.Randy F. | Overall Experience
Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.Patricia H. | First Impressions
Leroy was excellent! So glad I chose this storage facility.bryant b. | Overall Experience
Staff very helpful!russel j. | Overall Experience
The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.Michael S. | First Impressions
For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!TERRY B. | Overall Experience
"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.kathryn m. | Overall Experience
Leroy was great! Very helpful and professional. Five stars!!!bryant b. | First Impressions
Great service!Carroll H. | First Impressions
Your safe was very helpful and made my experience painless and easy.eric k. | Overall Experience
Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.JOHN M. | Overall Experience
Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!N Jerre R. | First Impressions
Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!chris k. | First Impressions
I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.MAMIE S. | Overall Experience
Great customer serviceduane c. | Overall Experience
Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!Nicole E. | Overall Experience
Thank youTavga N. | Overall Experience
The facility was very nice, all the employees were friendly and helpful.Miles S. | Overall Experience
Incredibly helpful staff. Went above and beyond. Thank you Leroy!Ben J. | Overall Experience
Friendly and professional.Robert D. | Reservation
The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.catherine s. | Overall Experience
Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.Vicki C. | Reservation
The owner Leroy is exceptionallisa R. | Reservation
Was not happy in yhe increase of ratesMarquita R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!