Customer Reviews for U-Haul Moving & Storage of Houghton

760 reviews

46705 State Highway M26   Atlantic Mine, MI 49905
(4 child entities - check those if you can't find a stg cust)

(906) 523-2534

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(906) 523-2534

46705 State Highway M26
Atlantic Mine, MI 49905
(4 child entities - check those if you can't find a stg cust)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !

RICK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Easy fast efficient drop off. Employee did a great job.

Timothy S. 
Rating:
5.0

Customer service at this location is impeccable. The best customer service that I have ever received. Definitely recommend this location to friends and family and coworkers and probably strangers too.

Teresa R. 
Rating:
5.0

Customer service at this store is absolutely impeccable! They right the wrongs of the national uhaul chain. I will definitely be using this store for any and all of my moving or storage needs.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

We have already recommended the uhaul Atlantic Mine. So friendly, clean and organized. Leiann was so awesome and addressed every question and concern. She thoroughly explained the vehicle and process. Their facility is immaculate.

Marilyn P. 
Rating:
5.0

It was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.

Applewood R.  |  Overall Experience 
Rating:
4.0

Move out instructions could be more clear but Tyler was very helpful when it came to moving out

Jacob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Everyone at the facility were great

Vernon L.  |  First Impressions 
Rating:
5.0

It would be great if uHaul corporate customer service was as kind and helpful as the employees in Houghton, MI. We had our order messed up due to uHaul's failure to provide us with correct equipment. The employees in Houghton were very helpful in trying to get the problem fixed. Unfortunately there was no way to fix the problem due to corporate services being rude, unwilling to listen, and being sent to 5 different people only to have no resolution. I appreciate the kindness from the Houghton uHaul. If it weren't for them, the experience would've been utterly ridiculous and disastrous. Unfortunately, their great service still leaves me with refusing to do business with uHaul ever again.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

RONDA LEE D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

Pretty positive I got charged an extra 50 dollars out of no where and the lady who checked my truck in refused to explaine anything to me. I have rented from this location for 3 years and I won't go back I'll pick one of the other 10 around town to go to because I can not afford to be ripped off 50 bucks every time I use uhaul. Thanks.

Zakary Y. 
Rating:
5.0

Great service and a great product/price

Sean J. 
Rating:
1.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Amysue B.  |  Overall Experience 
Rating:
5.0

Thanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.

cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

No problems Staff contacted me when a unit became available.

thomas s.  |  First Impressions 
Rating:
5.0

Justin and Ben helped us move. They were very friendly, efficient, and took good care of our belongings and walls. I would definitely recommend them and use them again! They were great!! The price was also very fair.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Jill P. 
Rating:
4.0

Customer did not leave a comment.

Mitchell C. 
Rating:
5.0

Office staff was super friendly and helpful.

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JOHN C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
5.0

Customer did not leave a comment.

Katherinegrace T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Leiann and her staff were terrific! I made the reservation and called to confirm that she would have the trailer I requested in stock because we were driving eight hours to get it. She confirmed she would (versus the national reservation system telling me I would be notified three days ahead of time - when I would already been at my destination and potentially being left hanging). She was patient when we pick some supplies early, too. Would HIGHLY recommend this pick up location!

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

Skylar P. 
Rating:
5.0

No comment

PETER M. 
Rating:
5.0

I had no issues and was extremely satisfied with my whole experience!!!

kate B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Can't think of anything. All good

JAMES D. 
Rating:
5.0

Great place..answered phone themselves..no robots..really helpful

Susanna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

I will never pay this much for a moving vehicle without cruise control ever again. Your trucks feel cheap and lack basic modern amenities. I doubt I'll be using one of your vehicles again in the future.

Skyler R. 
Rating:
3.0

Customer did not leave a comment.

JEROME CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Excellent customer service on both places, I couldn't ask for better customer service, both places went above and beyond to help me. Thank you uhaul. I would definitely recommend both places to my friends.

DONIELLE ELIZABE C. 
Rating:
5.0

Customer did not leave a comment.

Tashina C. 
Rating:
5.0

My whole experience with this establishment and personnel was great. Good people to do business with. My only issue is that it is a far distance (38 miles one way) to get and return trailer.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

Tristan L. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Great Job

DARREL H.  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻

Benigno H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Nothing

Greg B. 
Rating:
3.0

Customer did not leave a comment.

Jordan M. 
Rating:
4.0

I was told our first month was free (started mid month) for a new unit in addition to 2 older units....Not only was I charged, I also had to pay a late fee.

Theresa H. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Tried calling this location multiple times on the day I planned on dropping off the equipment, could not get anyone to answer the phone. Would go to call waiting and then eventually pass on to the national call center. wanted local information on after hours drop off.

GLENNKARL P. 
Rating:
2.0

Parking lot is a muddy mess. Pave it!

MICHAEL EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Junhong M. 
Rating:
4.0

Customer did not leave a comment.

bernard l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Some details of the original contract got messed up in the computer, but thanks to people on the end side, it worked out well.

Paula V. 
Rating:
5.0

Very organized and helpful

Tricia C. 
Rating:
5.0

My problem with the experience was that Uhaul sent a text telling me the drop off location I picked was changed to another that was farther away.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

This is an excellent professionally operated franchise. The best I've been to.

David H. 
Rating:
5.0

Excellent customer service, friendly, clean store/restrooms and storage facility. Easy to return truck. Covid precautions taken seriously.

Stephanie P. 
Rating:
5.0

Great service, as always

Craig J.  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Houghton was extremely helpful and made sure every concern of was addressed. Truck was clean and ready to go at the appointed time. Best U-Haul location ever encountered!

Eric H. 
Rating:
5.0

Luke was very helpful and great to work with. Great customer service!

STEVEN MERRILL M. 
Rating:
5.0

Customer did not leave a comment.

bernard l.  |  Overall Experience 
Rating:
5.0

The people at the location were very accommodating and very nice.

mike N. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn F. 
Rating:
5.0

Great help from Atlantic Mine U-Haul!

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Excellent !

Michael G. 
Rating:
4.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

rented an enclosed 6x12 trailer for the day. did the quote/reservation on-line. everything went very well, no issues or delays Thank you very much

Paul M. 
Rating:
5.0

Great service very friendly.

DARREL H.  |  First Impressions 
Rating:
5.0

When my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.

Rod O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL LUDWIG B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ALAN D. 
Rating:
4.0

Good

Bruce D.  |  First Impressions 
Rating:
5.0

excellent service. The service agent was pleasant and knowledgeable. Great service. Excellent experience.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Jodie K. 
Rating:
5.0

Staff was very helpful. We noted after leaving that right rear tail light did not come on, but blinker and brake light worked.

Michael R. 
Rating:
5.0

The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.

mary s.  |  First Impressions 
Rating:
5.0

Instructions about the truck features like how to apply the parking brake, 4wd, and other features on the truck. Labels which indicate what it does and how to use it would be very helpful.

Julie G. 
Rating:
5.0

very nice, clean and friendly place

James L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Price was not what I was told when I asked for total price. Fuel was not full but I was told it was. Cleaning fluid all over windshield. If I had the time to spare, I would not have done this rental. I will be going some place else next time.

Laura W. 
Rating:
4.0

When I booked the trailer I booked it at Toucan Auto in South Range. When I went to pick it up from there I was told they were notified the rental was switched to Atlantic Mine. Why was this and why wasn't I notified of the change? The further travel distance was an inconvenience

John M. 
Rating:
5.0

Give me a cup of coffee

Josephanthony D. 
Rating:
4.0

Customer service reps were very friendly and helpful

Davidroutt S. 
Rating:
5.0

Leann always thinks of the customer first and she is very easy to work with!!

Tim K.  |  First Impressions 
Rating:
5.0

Thank you Joleen!! Very friendly, we appreciate you helping us change our storage size too! Thank you to the manager Leann for the initial call about storage info Both ladies very nice and friendly and helpful on the phone. We will definitely recommend and use this location again Thank you 😊

ROBERTA JEANNE S. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

The guy working did great, we very friendly, explained that my paper work showed L'Anse return, but said he would get it fixed for me. I waited with him when he called, the uhaul service number made him wait for a long time, he finally gets through and she said she could not help him, he was directed to another person, out in hold and told was on hold... by this time he just told me I could go and he would take care of it. He did a great job make a bad situation a good customer experience! I felt confident that he was taking care of the issue and was able to get back on the road after two long days of delayed flights, long drives and exhausting working to move. I feel over all uhaul failed with this whole experience, not sure what the reason for systems not working and the long delays and hassle getting things changed or orders found. I understand it has been a really rough year, and ever one working in the service industry is tired, stressed and over worked and understaffed. But the guy working at the drop off in Altana Mine was about the only positive part of this whole experinace.

CHARLES JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Amber P. 
Rating:
5.0

Helpful staff

Jacque S. 
Rating:
5.0

No need for improvement. Service was fast, friendly and efficient.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Josephlee D. 
Rating:
5.0

Great experience, only left because I needed a company that allows car storage.

Anastasia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasus A.  |  Overall Experience 
Rating:
5.0

Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R

Michael R.  |  First Impressions 
Rating:
5.0

Leiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!

larry g.  |  First Impressions 
Rating:
2.0

Someone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again

Janie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
4.0

I did call to set it up but then went to the business directly the next day. Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.

Lourie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ethan h.  |  Overall Experience 
Rating:
4.0

Experience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.

Bob M.  |  Overall Experience 
Rating:
5.0

Staff was amazing and super helpful

Eric Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy I.  |  Online Move In 
Rating:
1.0

Water damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.

Brandon M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

gail w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark k.  |  Overall Experience 
Rating:
5.0

We dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team

Craig J.  |  First Impressions 
Rating:
5.0

Very helpful and very courteous

CLIFFORD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana w.  |  First Impressions 
Rating:
5.0

happy

james e.  |  Overall Experience 
Rating:
5.0

Great service

steve G.  |  Overall Experience 
Rating:
5.0

Great support and customer service p

steve G.  |  First Impressions 
Rating:
5.0

Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Jasmine K.  |  First Impressions 
Rating:
5.0

clean, available, secure, staff friendly and helpful

Toivo S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Highly recommended!

Anthony B.  |  Overall Experience 
Rating:
5.0

👍

KRIS W.  |  Overall Experience 
Rating:
5.0

Very easy to load and unload our thing staff was very nice and helpful

NICHOLE M.  |  Overall Experience 
Rating:
5.0

Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!

ruth m.  |  First Impressions 
Rating:
4.0

NA

James W.  |  Overall Experience 
Rating:
4.0

Well maintained and well lit

PAUL A.  |  Overall Experience 
Rating:
5.0

outstanding personnel in Jolene and Lisa

James P.  |  Overall Experience 
Rating:
5.0

Every one was helpful & friendly . Thank you

Silvia C.  |  Overall Experience 
Rating:
1.0

Several storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.

Jennifer B.  |  Overall Experience 
Rating:
4.0

Thanks

nancy s.  |  Overall Experience 
Rating:
1.0

Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga

Amy T.  |  Overall Experience 
Rating:
5.0

Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

Applewood R.  |  First Impressions 
Rating:
5.0

Excellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told

Michael W.  |  Overall Experience 
Rating:
5.0

Always friendly staff that is willing to help you. I have had no problems.

TODD A.  |  Overall Experience 
Rating:
5.0

The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.

Adam K.  |  First Impressions 
Rating:
5.0

What a great team. Professional and courteous, would definitely use them again.

Larry N.  |  First Impressions 
Rating:
5.0

I was taken care of right away when I walked in. Friendly staff, highly recommend.

andrea r.  |  First Impressions 
Rating:
5.0

U-Haul staff was friendly and very helpful.

mark k.  |  First Impressions 
Rating:
5.0

Service was excellent, very helpful.

Charles E.  |  First Impressions 
Rating:
5.0

Wonderful transaction

Stephanie W.  |  Overall Experience 
Rating:
5.0

Everything was great

Stephanie W.  |  Overall Experience 
Rating:
5.0

These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!

todd b.  |  Overall Experience 
Rating:
5.0

Please have them plow snow more often.

Jake M.  |  Overall Experience 
Rating:
4.0

This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug

Doug H.  |  Overall Experience 
Rating:
5.0

Awesome.

Lisa K.  |  Overall Experience 
Rating:
5.0

Great staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes

Wes F.  |  Overall Experience 
Rating:
5.0

The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!

Lisa K.  |  First Impressions 
Rating:
5.0

Good job folks

ken v.  |  Overall Experience 
Rating:
5.0

I moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.

STEPHANIE C.  |  Overall Experience 
Rating:
5.0

Fantastic staff and customer service..

Monica G.  |  Overall Experience 
Rating:
5.0

Great experience. Nothing else to add.

Patrick V.  |  Reservation 
Rating:
5.0

All great!

richard v.  |  Overall Experience 
Rating:
4.0

The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.

dick s.  |  Overall Experience 
Rating:
4.0

above covers everything

Stephen D.  |  Overall Experience 
Rating:
5.0

Great experience. Staff very friendly and eager to help.

Ryan N.  |  Overall Experience 
Rating:
5.0

Awesome!

john b.  |  Overall Experience 
Rating:
5.0

There was water on floor but the provided a pallet to place items on.

Kristine D.  |  Overall Experience 
No reviews have been submitted for this location.

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