Customer Reviews for U-Haul Moving & Storage of Houghton

793 reviews

46705 State Highway M26   Atlantic Mine, MI 49905
(4 child entities - check those if you can't find a stg cust)

(906) 523-2534

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(906) 523-2534

46705 State Highway M26
Atlantic Mine, MI 49905
(4 child entities - check those if you can't find a stg cust)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

Gina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Staff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Service was very good. There was just a bit of confusion around the process of getting the vehicle. Staff were very nice about alleviating our confusion.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

joe b.  |  First Impressions 
Rating:
5.0

Stay kind.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

JAMES LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

I was able to return the trailer a day early, on a Sunday, with no hassle and no extra charge! Also a different location than originally scheduled. Thanks to the guy in Atlantic Mine (never got his name) for making it super easy!

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Cora T. 
Rating:
5.0

Everything was great! No complaints. The staff were very helpful.

Michael N. 
Rating:
5.0

The staff was wonderful !

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The cleanest and most accommodating UHaul we have ever used! I was concerned that I had to drive 50+ miles extra for this drop off. The manager, however, made the inconvenience minimal.

THEODORE D. 
Rating:
5.0

Luke, Derek, and Tyler are excellent to work with, always going above and beyond to make sure that the experience is as smooth as possible.

Krista F. 
Rating:
5.0

Very good customer service.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

TODD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

We received excellent assistance dropping off our equipment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

I was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !

RICK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Easy fast efficient drop off. Employee did a great job.

Timothy S. 
Rating:
5.0

Customer service at this location is impeccable. The best customer service that I have ever received. Definitely recommend this location to friends and family and coworkers and probably strangers too.

Teresa R. 
Rating:
5.0

Customer service at this store is absolutely impeccable! They right the wrongs of the national uhaul chain. I will definitely be using this store for any and all of my moving or storage needs.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

We have already recommended the uhaul Atlantic Mine. So friendly, clean and organized. Leiann was so awesome and addressed every question and concern. She thoroughly explained the vehicle and process. Their facility is immaculate.

Marilyn P. 
Rating:
5.0

It was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.

Applewood R.  |  Overall Experience 
Rating:
4.0

Move out instructions could be more clear but Tyler was very helpful when it came to moving out

Jacob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Everyone at the facility were great

Vernon L.  |  First Impressions 
Rating:
5.0

It would be great if uHaul corporate customer service was as kind and helpful as the employees in Houghton, MI. We had our order messed up due to uHaul's failure to provide us with correct equipment. The employees in Houghton were very helpful in trying to get the problem fixed. Unfortunately there was no way to fix the problem due to corporate services being rude, unwilling to listen, and being sent to 5 different people only to have no resolution. I appreciate the kindness from the Houghton uHaul. If it weren't for them, the experience would've been utterly ridiculous and disastrous. Unfortunately, their great service still leaves me with refusing to do business with uHaul ever again.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

RONDA LEE D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

Pretty positive I got charged an extra 50 dollars out of no where and the lady who checked my truck in refused to explaine anything to me. I have rented from this location for 3 years and I won't go back I'll pick one of the other 10 around town to go to because I can not afford to be ripped off 50 bucks every time I use uhaul. Thanks.

Zakary Y. 
Rating:
5.0

Great service and a great product/price

Sean J. 
Rating:
1.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Amysue B.  |  Overall Experience 
Rating:
5.0

Thanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.

cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

No problems Staff contacted me when a unit became available.

thomas s.  |  First Impressions 
Rating:
5.0

Justin and Ben helped us move. They were very friendly, efficient, and took good care of our belongings and walls. I would definitely recommend them and use them again! They were great!! The price was also very fair.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Jill P. 
Rating:
4.0

Customer did not leave a comment.

Mitchell C. 
Rating:
5.0

Office staff was super friendly and helpful.

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JOHN C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
5.0

Customer did not leave a comment.

Katherinegrace T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Leiann and her staff were terrific! I made the reservation and called to confirm that she would have the trailer I requested in stock because we were driving eight hours to get it. She confirmed she would (versus the national reservation system telling me I would be notified three days ahead of time - when I would already been at my destination and potentially being left hanging). She was patient when we pick some supplies early, too. Would HIGHLY recommend this pick up location!

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

Skylar P. 
Rating:
5.0

No comment

PETER M. 
Rating:
5.0

I had no issues and was extremely satisfied with my whole experience!!!

kate B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Can't think of anything. All good

JAMES D. 
Rating:
5.0

Great place..answered phone themselves..no robots..really helpful

Susanna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

I will never pay this much for a moving vehicle without cruise control ever again. Your trucks feel cheap and lack basic modern amenities. I doubt I'll be using one of your vehicles again in the future.

Skyler R. 
Rating:
3.0

Customer did not leave a comment.

JEROME CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Excellent customer service on both places, I couldn't ask for better customer service, both places went above and beyond to help me. Thank you uhaul. I would definitely recommend both places to my friends.

DONIELLE ELIZABE C. 
Rating:
5.0

Customer did not leave a comment.

Tashina C. 
Rating:
5.0

My whole experience with this establishment and personnel was great. Good people to do business with. My only issue is that it is a far distance (38 miles one way) to get and return trailer.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

Tristan L. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Great Job

DARREL H.  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻

Benigno H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Nothing

Greg B. 
Rating:
3.0

Customer did not leave a comment.

Jordan M. 
Rating:
4.0

I was told our first month was free (started mid month) for a new unit in addition to 2 older units....Not only was I charged, I also had to pay a late fee.

Theresa H. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Tried calling this location multiple times on the day I planned on dropping off the equipment, could not get anyone to answer the phone. Would go to call waiting and then eventually pass on to the national call center. wanted local information on after hours drop off.

GLENNKARL P. 
Rating:
2.0

Parking lot is a muddy mess. Pave it!

MICHAEL EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Junhong M. 
Rating:
4.0

Customer did not leave a comment.

bernard l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Some details of the original contract got messed up in the computer, but thanks to people on the end side, it worked out well.

Paula V. 
Rating:
5.0

Very organized and helpful

Tricia C. 
Rating:
5.0

My problem with the experience was that Uhaul sent a text telling me the drop off location I picked was changed to another that was farther away.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

This is an excellent professionally operated franchise. The best I've been to.

David H. 
Rating:
5.0

Excellent customer service, friendly, clean store/restrooms and storage facility. Easy to return truck. Covid precautions taken seriously.

Stephanie P. 
Rating:
5.0

Great service, as always

Craig J.  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Houghton was extremely helpful and made sure every concern of was addressed. Truck was clean and ready to go at the appointed time. Best U-Haul location ever encountered!

Eric H. 
Rating:
5.0

Luke was very helpful and great to work with. Great customer service!

STEVEN MERRILL M. 
Rating:
5.0

Customer did not leave a comment.

bernard l.  |  Overall Experience 
Rating:
5.0

The people at the location were very accommodating and very nice.

mike N. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
4.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

Great service very friendly.

DARREL H.  |  First Impressions 
Rating:
5.0

When my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.

Rod O.  |  Overall Experience 
Rating:
4.0

Good

Bruce D.  |  First Impressions 
Rating:
5.0

The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.

mary s.  |  First Impressions 
Rating:
5.0

Leann always thinks of the customer first and she is very easy to work with!!

Tim K.  |  First Impressions 
Rating:
5.0

Great experience, only left because I needed a company that allows car storage.

Anastasia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasus A.  |  Overall Experience 
Rating:
5.0

Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R

Michael R.  |  First Impressions 
Rating:
5.0

Leiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!

larry g.  |  First Impressions 
Rating:
2.0

Someone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again

Janie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
4.0

I did call to set it up but then went to the business directly the next day. Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.

Lourie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ethan h.  |  Overall Experience 
Rating:
4.0

Experience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.

Bob M.  |  Overall Experience 
Rating:
5.0

Staff was amazing and super helpful

Eric Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy I.  |  Online Move In 
Rating:
1.0

Water damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.

Brandon M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

gail w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark k.  |  Overall Experience 
Rating:
5.0

We dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team

Craig J.  |  First Impressions 
Rating:
5.0

Very helpful and very courteous

CLIFFORD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana w.  |  First Impressions 
Rating:
5.0

happy

james e.  |  Overall Experience 
Rating:
5.0

Great service

steve G.  |  Overall Experience 
Rating:
5.0

Great support and customer service p

steve G.  |  First Impressions 
Rating:
5.0

Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Jasmine K.  |  First Impressions 
Rating:
5.0

clean, available, secure, staff friendly and helpful

Toivo S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Highly recommended!

Anthony B.  |  Overall Experience 
Rating:
5.0

👍

KRIS W.  |  Overall Experience 
Rating:
5.0

Very easy to load and unload our thing staff was very nice and helpful

NICHOLE M.  |  Overall Experience 
Rating:
5.0

Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!

ruth m.  |  First Impressions 
Rating:
4.0

NA

James W.  |  Overall Experience 
Rating:
5.0

Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

Applewood R.  |  First Impressions 
Rating:
5.0

U-Haul staff was friendly and very helpful.

mark k.  |  First Impressions 
Rating:
5.0

Service was excellent, very helpful.

Charles E.  |  First Impressions 
Rating:
5.0

Great experience. Nothing else to add.

Patrick V.  |  Reservation 
No reviews have been submitted for this location.

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