Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone very helpful and friendly!
Nice people, nice services and latest technology support!!!
Truck leaked and got boxes soggy enough to fall apart was to drop off car trailer to pumpkin hill uhaul in Ledyard conn. when I got there at 930am I was informed the "guy" went home for the day forceing me to find another location to get my car off trailer with no help from uhaul
When I returned my truck to the Lynn location , I was meet by a very mean man. I asked where do I return my keys his reply was " I don't give a shit where you return your fucking keys you piece of shit "I was speechless, I asked for the manager and he said he was the manager so I left the keys on the desk and walked out , never again will I or anyone I know will use uhaul again
Bien bueno
The young lady that took care of us when we arrived was not very welcoming. She lacked personality.
This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.😍😘as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
App had issues
Nothing!! You guys are the BEST!!!
The check engine light was on the entire time. Transmission didn't shift gears well all the time.
Need more agents at the counters, there's always a long waiting line
Efficient and professional work procedures, friendly staff, quick and accurate charges. Great experience.
Was wrongly charged for gas. Drove like 34 miles and filled up 5 gallons of gas which should be enough. They charged $28 incorrectly for Gas. Called customer service they said they cannot do anything about this.
Great Job, awesome customer services, Christie was very helpful and look best options for me. Thanks
I mistakenly reserved a tv box and not the van. I'm assuming I was talking to the manager who mentioned they didn't have anymore vans. She did not attempt to help me at all. I clearly saw 6 vans outside so I booked a reservation and went back inside to get the keys. Why would she turn so many people away when there are trucks and vans waiting to be rented? She has the worse customer service skills.
employees very rude in the lot. Could not find the truck on my contract. had to wait over an hour to get a new truck.
Truck was covered in mold, brakes almost shot, steering wheel deteriorating, cab not properly attached to chassi, Overall a piece of equipment that should NEVER have been released on the road to represent your brand
The truck was clean. The check engine light was on, one of the technicians used a scanner, the light turned off. On the highway the light came back on. It was A very rough ride. I Thought the truck was going to break down.
I will recommend your rate but not your service I'm truly disappointed since you change in the last minute the location to pick in up the truck and now you are charge me twice for everything it doesn't make any sense. I did ask to extend the time and they said yes but never told me I will be charge for two periods!
Have been patronizing Uhaul since we have been moving from one state to another. Especially this location in Hunters Creek, Florida. More power to all of you!!!
Wow I just loved driving that truck never
Nothing
Truck too old
After going to another location that morning and received horrible service and not having a truck available for our reservation, we left and came to this location which was amazing! Friendly staff, clean truck and sanitized it for us!
I just rented the pickup truck for just 30 minutes so I have much to say but it was a nice ride
El trailer le entro agua y se me mojo toda las cajas que tenia adentro y tuve un retraso muy grande
Only problem, I was told a return receipt would emailed haven't received one
excelente trato y atencion
Very good
Check-in process was simple. Check-in representative was friendly.
When I picked the trailer it had a little bit of debris no big deal. I guess when I returned it , the trailer was in the same shape as picked up, but they hit me with a cleaning fee. $25 I haven't reached out to the truck place yet. About the fee. I rent so much from them? Why all the sudden a fee??
Entire rental process went very smooth. Used the rental app for the first time to pick up the truck and it went very well.
The truck back door right cable was not positioned properly. I pointed it out while inspecting the truck prior to leaving the property to a worker outside. He responded that it would be just fine. The back door was very difficult to close during the entire rental. I had to have friends push the door upwards while I fought to get the latch out of the way. The door would not be able to close if I had not done so. I hope this truck will be decommissioned for proper maintenance. Also the associate who process my rental need to be train on proper customer service and manners.
other than the vehicle being clean, we noticed there were a lot of ants and a few spiders inside of our rental cargo van. I would recommend making sure the vehicles are properly secured in between use to avoid insects.
I did not have any need for or interaction wi5 staff.
My first visit, even when there was 3 employees on that shift, nobody was kind enough to at least open the door for me when I was carrying 30 boxes and I had to do a couple of trips to and from my car. Next morning Randy brought a bundle of 20 to my car, without me asking, just when I was moving my car closer to the entrance.
More customer service representatives getting your keys
The check engine light came on and we called, and called. It would be nice if we could just call someone at the local store to talk instead of corporate.
The explanation for the car hauler was next to none. He was not helpful. Couple hours into my move the passenger mirror on the truck came loose and would turn all the way out every bump I hit. It was a hazard for 3/4 of my trip. It was not explained to me the side walls came down and I had to climb out of the back of the vehicle to get in and out. It's definitely not made for a car because the front bumper got caught backing down and tore the right side off. I will be never use them again, period.
No comments
Excelent
Very Good Customer Service
Excellent service
Use better tires on trailers the left tire on my trailer came apart and nearly stranded me right at the end of the trip.
Flawless and seamless experience confirming rental and getting on the road to Wisconsin with complete confidence!
This review is more for uhaul overall. Moving across country is difficult enough as it is but uhaul created an even bigger headache. I scheduled a 26 ft truck weeks ahead of our scheduled move date. We flew in my brother in law to help with the drive so we weren't exactly flexible once we set the date. Only two days before our rental was supposed to start they called to inform us they didnt have a 26' available, only a 20. They had known that there wouldnt be a 26ft truck available til 2 weeks after our scheduled move for weeks but decided to tell us last minute (probably bc they new other company's rates would be too high with a last min reservation). The uhaul we recieved was new but it was difficult to find a lock that worked with it, not even the one sold by uhaul worked. The trailer they gave us didnt allow us to open the door once loaded so it was difficult to get out of the car. Once my husband made it to the ending location he filled the gas to the point where it was when he picked it up (it wasn't full at pick up) and they tried to charge him over 100. Also, though the difference in rates for a 20' to a 26' is 400 ans they refused to give us more than 200 and "we were lucky to even get that" according to a customer rep. They obviously wouldn't compensate us for the thousands of dollars worth of things we had to leave behind due to the unexpected smaller truck and refused to even discount a u-container to transport what we couldn't bring in the truck. Literally the worst experience ever. Stay away from uhaul.
Everything was good, but as soon as I started driving the gas gauge dropped an entire notch! There was a 4 inch mark on the windshield which I didn't notice until I started driving. The wipers could not remove it and I had to deal with it. Other than that the vehicle was clean and well maintained. The backup camera was very useful.
Service was awesome!
Great Location and friendly service!!
The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.
Personal friendly and professional
I would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍
Really Good.
Jorge Mercado who is the General Manager of this location was extremely professional and helpful.
The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.
Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.
Excellent
My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.
Excellent staff and facility.
Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.
It was Great very clean helpful staff!
Only they said that the first month is free and they aplay the fees in my credit card. Explain why?
Great Job to everyone 👍🏾👍🏾
Super friendly employees
The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.
Absolutely no complaints
I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.
Management was AWESOME!!!! They took very good care of my storage needs.
Ok
The best U-Haul
The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!
The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.
Not comment.
Excellent
The best u-haul storage facility i ever uses
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Great staff very helpful and kind
Excellent service
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
George was awesome and took care of me!!
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
.
Best, so far.
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Good job
Great
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Personnel were very professional and attentive to my every need
Great customer services and facilities
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
N/A
Excellent storage area. Staff very friendly and helpful.
This facility has a great team, is well run and is very clean!!
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
Would use again.
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
Great service, great deal, great location.
Convenient location.
Every one was kind and very friendly and waited on each customer with great care..
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
Excellent service
The manager George was very polite and was able to answer all my questions
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Simply excellent ( David, Nathalie and cleaning girls )
Best Uhaul location I have ever used.
Excellent treatment and service is all I can say.
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
Excellent service
Was a very good experience thank you
The staff and general manager were attentive and provided excellent customer service.
Very friendly folks and a very clean facility.
Great place, great staff.
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.
Great facility
very good experiance
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
Always friendly and helpful. never had a problem
xxx
The best Uhaul storage in town!!!!
I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Great customer service and satisfaction
The best service and very convenient
Non of the above because I never moved in. I had requested for this order to be cancelled.
place is clean and staff very helpful.
Excellent
No comments
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Very friendly and helpful. Couldn't have been smoother. No issues.
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
Great customer service thank you all for a great job
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
Excellent
The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Always felt that our belongings were in a safe, convenient place. Thank you.
A
thank you for your help.
Staff helpful & kind.
From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
V Very expensive
Im very happy with ur customer service at hunter creek
Excellent customer service and amazing staff.
During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
Great service personnel, location was good and I was very satisfied with this experience.
