Customer Reviews for U-Haul Moving & Storage of Hunters Creek
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hunters Creek
Geaninne D. on
I always do my business with this location. They are consistently fast, friendly and efficient. Thank you!
Charles R. on
Make sure my reservation is at the right location.
Jonathan R. on
I was told to pull around the side to hook up trailer so I backed up to it waiting for someone to assist I waited 15 minutes and nothing so I hooked it up myself I waited another 10 minutes and finally a lady asked if I was being helped I told her the situation and she said it looked good to her took a photo and let me leave
Jorge S. on
Great service like always
Carlos R. on
I do not have any comments, your services is very good
Rafael R. on
Limpiar los vidrios Por dentro en la cabina de los camiones,
Nestor A. on
El vehÃculo que rente no era nuevo y no estaba en existencia condiciones omo en oportunidades anteriores
Richard S. on
Great service,easy in and out.
Gladis V. on
Todo fue excelente y rápido lo recomiendo 100%
rafael S. on
This Florida location has been excellent, previously have used this location and are always fast , friendly and accommodating.
Krystal V. on
Originally I ordered 2 Uhaul boxes because I was not sure if I would need both. I ended up using only one, however, I was not given a refund for the box that I did not use. After about a week and a half, I called for the refund on the 1 unused box. I was first told that I was only charged for one, however, my bank account and receipt said otherwise. I was then transferred a few times only to get kicked back to the main office again. I then was transferred back to customer service and had to explain my story again. after about 30 minuted of explaining my situation I was finally told that I would get a refund in a few days. I eventually got the refund, but that was not the end of my incidents. I ended up getting a call that my Uhaul box had been delivered, but little to my knowledge, I was never informed that my box went to a while different location than what I was originally told. I was informed when I booked the Uhaul that it was being delivered to Clermont, FL, but when I got the call, my Uhaul box was actually in hunters creek. Because I was not prepared for the change I had to get the box delivered and was charged $100. Overall it was very poor communication and I incurred costs that I was not aware of. I was very disappointed in the costs and the trouble that I had to go through with my refund and trying to figure out how to get my items from the storage to my new home. The only good experience I had was with the Uhaul drivers and George at the hunters creek location - they were very friendly.
Alexander V. on
Comunicacion have professional worcking at the location obt.
Roberto D. on
The best U-Haul
Juanita F. on
The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!
Marcelino M. on
Excelent service and very professional development and good people..i like to rent with you..love ..thank a lot..David
Kevin B. on
Easy in and out!
german V. on
I guess its just business not knowing i was getting a 2nd charge for using your services. Now i know what u really charge and I’ll go elsewhere, your people need better training explaining everything.
Charles T. on
We were extremely impressed. The gentleman, Randy VanAlst, that assisted us, made our day! He couldn't have been more helpful and very friendly. It's hard to find Customer Service Reps these days that go above and beyond to help customers. Randy was the best.
Bradley G. on
I was very happy with the service. Gave us all the help we needed.
Deborah G. on
In need of a little professional training and leave aside the conversations of what club you’re going to after work while assisting a guest. I was in a hurry but if it was someone else I’m sure they would’ve easily had an argument with them.
DANNY M. on
everybody was excellent!
Shanda K. on
The app for mobile ? in is useless. I always have to go inside because it doesn't work.
Charles R. on
The whole process was quick and easy.
MORCOUS W. on
The 0.79 per mile is extremely high price
Louis B. on
Great customer service thanks.
ROBERT B. on
The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.
Agustin F. on
Great services.
Jorge G. on
Old car dirty car no gas in the car bad service
Deivis C. on
Excellent service
Carlos J. on
ALL GOOD
Julie N. on
For your information .The truck was Return the same day 12/15/2019 at 5:30 pm they were not close when I park The truck they closed and I asked them they told me to drop the Key . I did not Return the truck the second day (12/16/19 ) by 9:00Am Could you correct Your mistake Please
Juan S. on
nothing actually, everything is perfect
Ben D. on
Vehicle assessment with employees and clear instructions.
Augustin M. on
This is the nicest U-Haul location I've visited
ELIU G. on
All good. 3rd time I used this location.
Gregory C. on
Truckshare did not work. Truck I was told to rent via truckshare was blocked in by 2 other trucks. The rep at the counter was great and quite helpful at getting the issues resolved in a timely manner.
David W. on
When I picked up the trailer the guy who hooked it up was smoking a cigarette while doing it ! When we did the light test he said one side not working and changed the cable then tested again said ok - I later found it still not working very dangerous having no brake light or indicator in the dark
John S. on
The process doesn’t make sense. You need to have a card to reserve the truck but you can’t use the card from the reservation unless you physically have it. We use the service for work and the card isn’t always with us so it makes it super inconvenient to try and rent the trucks from uhaul.
Keith F. on
Look i have rented a million uhauls and i used to work for budget there is a reason
Marisol P. on
Not comment.
Alfredo G. on
Excellent
Francisco O. on
The best u-haul storage facility i ever uses
Cass W. on
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Tyrone D. on
Great staff very helpful and kind
Francisco O. on
Excellent service
Phuong P. on
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
Georgio L. on
George was awesome and took care of me!!
Leticia R. on
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
flavio a. on
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
LATOYA B. on
.
Miriam D. on
Best, so far.
Nicole W. on
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Elaine J. on
Good job
Alicia C. on
Great
Eric S. on
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Jose N. on
Personnel were very professional and attentive to my every need
CARLOS O. on
Great customer services and facilities
Beth T. on
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀
NIKITA S. on
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
Miriam D. on
N/A
Robin B. on
Excellent storage area. Staff very friendly and helpful.
Janice C. on
This facility has a great team, is well run and is very clean!!
Meglana O. on
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
William B. on
Would use again.
Michael E. on
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
swap shop t. on
Great service, great deal, great location.
Patricia C. on
Convenient location.
Anita J. on
Every one was kind and very friendly and waited on each customer with great care..
jeanne b. on
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
ALBERTO L. on
Excellent service
CELINA P. on
The manager George was very polite and was able to answer all my questions
Sheila C. on
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Pedro M. on
Simply excellent ( David, Nathalie and cleaning girls )
Darby W. on
Best Uhaul location I have ever used.
MARIA F. on
Excellent treatment and service is all I can say.
Wigberto F. on
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
Darby W. on
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
justin t. on
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
Gina B. on
We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!
MARINELA C. on
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
JOSHUA M. on
Excellent service
Linda C. on
Was a very good experience thank you
Juan R. on
The staff and general manager were attentive and provided excellent customer service.
Philip G. on
Very friendly folks and a very clean facility.
Kai T. on
Great place, great staff.
Maria M. on
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.
AMY L. on
Great facility
Robert B. on
very good experiance
andres m. on
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
BRADFORD B. on
Always friendly and helpful. never had a problem
Abraham G. on
xxx
MIGUEL V. on
The best Uhaul storage in town!!!!
Andy H. on
I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
Shantel S. on
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
Juan R. on
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Amanda J. on
Great customer service and satisfaction
juan g. on
The best service and very convenient
Maribel L. on
Non of the above because I never moved in. I had requested for this order to be cancelled.
Felix D. on
place is clean and staff very helpful.
JOSE R. on
Excellent
Barbara D. on
No comments
Gina S. on
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Thomas H. on
Very friendly and helpful. Couldn't have been smoother. No issues.
Ashly H. on
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
JUDY JENNETTE S. on
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
Franciso T. on
Great customer service thank you all for a great job
NATHAN B. on
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
TIMOTHY C. on
My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
Maria Virginia P. on
Excellent
Lorena R. on
The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Jose C. on
Always felt that our belongings were in a safe, convenient place. Thank you.
Juan F. on
A
MARCELLO N. on
thank you for your help.
Marlon M. on
Staff helpful & kind.
Lenimar S. on
From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
JOHN W G. on
V Very expensive
Vittoreano C. on
Im very happy with ur customer service at hunter creek
Noel C. on
Excellent customer service and amazing staff.
JUAN R. on
During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
Tia C. on
Great service personnel, location was good and I was very satisfied with this experience.