Customer Reviews for U-Haul Moving & Storage of Hunters Creek
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hunters Creek
chris G. on
Fast friendly professional
ROBERTO M. on
Excelente atención
Jose D. on
Try charging a guy what is advertised. Rented a 10' van for 6 hrs., at 19.99/day and total was over $120.00! That's not counting the $22.00 in gas I put in it. Also, try giving trucks with a full tank, to be returned full. This fraction of a tank business is just another ploy to rob customers by charging them extra if they don't return the vehicle with the needle in the exact spot! Also, it makes customers have to fuel up before they should! This business is a rip-off!
Timothy M. on
Great Service !
Roy J. on
Nothing, everything went great.
eduardo P. on
I would like to thank Randy for the courteous and efficient service. Congratulations for taking care of the equipment. We made a great choice using the Uhaul !!
Juan C. on
they recommended me to take a truck and it didn't work for my needs I felt cheated I have to pay to pay for a bigger truck
Karen C. on
I went today to get new wires for my trailer, more than 2 hours waiting, $202.37 spend and the job was not done because the lights are still not working, going back tomorrow for sure... this people are a joke..
Isaque L. on
Thanks
James H. on
Cargo van’s alignment was off.
Jaileen S. on
Actually speak on all agreements! Not Charge my card twice with out my permission!
Dennis K. on
keep the excellent work!
Phillip P. on
Lower the mileage rate. $0.69/mile is too expensive.
Lien N. on
Service man very nice
James D. on
I rented two different trucks Friday and Sunday, both of them had front end problems. They need alignment or balancing . At different speeds the vibration was terrifying . I had to stay secondary roads and could not use the turnpike.
Alfredo G. on
Excellent
Mohamed E. on
Everything was good , truck was amazing
David P. on
I rented an open trailer and only needed it for 2 hours. It would be nice if there was a reduced rate for short duration rentals instead of having to pay for 24 hours.
Demetria T. on
Lyliana Miranda had the absolute best TOP NOTCH CUSTOMER SERVICE!!
Alex B. on
Whats I can tell more? Is my Uhaul location over 15 year for service and rental, is anything more I can tell about this place?
Jeffrey B. on
Great customer service! And extremely fast, I was able to rent a trailer within my lunch break, and make it back to work on time!
Edward C. on
This equipment was a huge improvement over the first time I rented from this location and everything went as expected.
Francisco O. on
The best u-haul storage facility i ever uses
Cass W. on
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Tyrone D. on
Great staff very helpful and kind
Francisco O. on
Excellent service
Phuong P. on
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
Georgio L. on
George was awesome and took care of me!!
Leticia R. on
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
flavio a. on
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
LATOYA B. on
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Miriam D. on
Best, so far.
Nicole W. on
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Elaine J. on
Good job
Alicia C. on
Great
Eric S. on
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Jose N. on
Personnel were very professional and attentive to my every need
CARLOS O. on
Great customer services and facilities
Beth T. on
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀
NIKITA S. on
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
Miriam D. on
N/A
Robin B. on
Excellent storage area. Staff very friendly and helpful.
Janice C. on
This facility has a great team, is well run and is very clean!!
Meglana O. on
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
William B. on
Would use again.
Michael E. on
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
swap shop t. on
Great service, great deal, great location.
Patricia C. on
Convenient location.
Anita J. on
Every one was kind and very friendly and waited on each customer with great care..
jeanne b. on
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
ALBERTO L. on
Excellent service
CELINA P. on
The manager George was very polite and was able to answer all my questions
Sheila C. on
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Pedro M. on
Simply excellent ( David, Nathalie and cleaning girls )
Darby W. on
Best Uhaul location I have ever used.
MARIA F. on
Excellent treatment and service is all I can say.
Wigberto F. on
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
Darby W. on
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
justin t. on
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
Gina B. on
We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!
MARINELA C. on
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
JOSHUA M. on
Excellent service
Linda C. on
Was a very good experience thank you
Juan R. on
The staff and general manager were attentive and provided excellent customer service.
Philip G. on
Very friendly folks and a very clean facility.
Kai T. on
Great place, great staff.
Maria M. on
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.
AMY L. on
Great facility
Robert B. on
very good experiance
andres m. on
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
BRADFORD B. on
Always friendly and helpful. never had a problem
Abraham G. on
xxx
MIGUEL V. on
The best Uhaul storage in town!!!!
Andy H. on
I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
Shantel S. on
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
Juan R. on
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Amanda J. on
Great customer service and satisfaction
juan g. on
The best service and very convenient
Maribel L. on
Non of the above because I never moved in. I had requested for this order to be cancelled.
Felix D. on
place is clean and staff very helpful.
JOSE R. on
Excellent
Barbara D. on
No comments
Gina S. on
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Thomas H. on
Very friendly and helpful. Couldn't have been smoother. No issues.
Ashly H. on
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
JUDY JENNETTE S. on
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
Franciso T. on
Great customer service thank you all for a great job
NATHAN B. on
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
TIMOTHY C. on
My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
Maria Virginia P. on
Excellent
Lorena R. on
The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Jose C. on
Always felt that our belongings were in a safe, convenient place. Thank you.
Juan F. on
A
MARCELLO N. on
thank you for your help.
Marlon M. on
Staff helpful & kind.
Lenimar S. on
From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
JOHN W G. on
V Very expensive
Vittoreano C. on
Im very happy with ur customer service at hunter creek
Noel C. on
Excellent customer service and amazing staff.
JUAN R. on
During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
Tia C. on
Great service personnel, location was good and I was very satisfied with this experience.