Customer Reviews for U-Haul Moving & Storage of Hunters Creek

The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.

Thankful

Absolutely no complaints

Always very fast and friendly!

Great service with easy in & out.

Every thing was perfect

I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.

Management was AWESOME!!!! They took very good care of my storage needs.

They called me to ask me when I would return and I had already returned almost two hours ago

Excellent customer service

Everything good except there was a nail in one of the tires

Great customer service

Almost too many choices in the Orlando area. They were literally across the street from each other. Once I got to the right place everything was great.

El camión estaba limpio , pero les sugiero Fumigar el camión ya que tiene muchas cucarachas pequeñas (chiripas)

Not much.. One of the best u-haul in Florida... Great staff....

I tried using the app. Not very user friendly. Was easier using a customer service agent in person.

Clean the truck in and out before giving to the Costome I make sure trucks is good to drive long distance. Ok ,,,thanks

Great service

Clean your trucks and make sure they’re mechanically and electrically functional I had to stop and get a hotel at my expense because there were no lights working on the back of the truck your location on Orange Blossom Trail has poor oversight and needs new management that will hire competent staff. Absolutely the worst U-Haul location. Do yourself a favor and stay far from this place

Ok

Very good customer care!!

Less additional fees

None

Friendly yard guys and at check out

Need to have associated available on Sunday morning to receive the rental truck back..

Truck sounded terrible and only got 7 mpg. Maintenance on truck may be needed

friendly and helpful staff

Great location and service.

best service !!!!!!

My move went immaculate! Thanks to a fellow named John Flores helped me too, great guy.

Should have truck ready for pick up & tell the truth about drop off time

not enough parking

Very good and quick service thank you

Everything is good but vehicle has some problem.. when I make speed about 40 ml..the vehicle starting shakes.. to much.. that's so dangerous..

The whole team has been courteous and professional all 3 rentals in less than a month period.

Rented a dolly from this location returned the same day around 4. o’clock pm the next morning the location send me a text message to remind me to return the dolly I called the store and they stated that they didn’t have the the dolly I stated for them to check the camera because I returned it at 4pm they said they would call me back which they didn’t I had to go to the store and the employee said oh nobody called you we found it very unprofessional I will never recommend this location to anybody they are irresponsible and unprofessional makes me angry that I had to waste my time driving to the location to fix this problem

This place was absolutely awesome, efficient and ready to keep you moving. Wasted zero time.

I rented a truck not knowing for how long but was a pressionar to return 6 1/2 hours later, I payed for one day (24 hrs), truck with a strange sound on the belly com

Don’t tell the customer the reservation is confirmed on the morning of the move when you can’t hold the reservation.

Overall excellent customer service except that the associate outside when returning truck didn't answer my question regarding and unused dolly charge and then I went inside and Courtni? helped me right away and I was very pleased with her service. Thank you again.

Excellent service

I signed up online at the uhaul.com website yet I have no visibility into how I get billed by the site. I called customer support and they had no clue. Your system is dysfunctional when it comes to connecting your locations and your site. I will take that in consideration next time.

Everything went very smooth, very nice folks working there.

Everything was nice and easy

Be sure the gas tank is full before customer rents the vehicle. Come out with the customer to the vehicle to check for problems and to answer questions about the vehicle. Mirrors on vans need a second person to manually adjust the passenger side. Other than that, I appreciate that the staff was friendly and helpful when I needed assistance.

Tell people all is now done by mobile phone. I had driven almost 5 miles by the time i got the text to confirm outbound mileage and gas level and check for damage on the vehicle. Since your team does nothing other than get the truck and get my money perhaps the price for rentals should be lower. Was very impersonal.

The location was great and the people were very kind. Wording online was confusing.

I always do my business with this location. They are consistently fast, friendly and efficient. Thank you!

Make sure my reservation is at the right location.

I was told to pull around the side to hook up trailer so I backed up to it waiting for someone to assist I waited 15 minutes and nothing so I hooked it up myself I waited another 10 minutes and finally a lady asked if I was being helped I told her the situation and she said it looked good to her took a photo and let me leave

Great service like always

I do not have any comments, your services is very good

Limpiar los vidrios Por dentro en la cabina de los camiones,

El vehículo que rente no era nuevo y no estaba en existencia condiciones omo en oportunidades anteriores

Great service,easy in and out.

Todo fue excelente y rápido lo recomiendo 100%

This Florida location has been excellent, previously have used this location and are always fast , friendly and accommodating.

Comunicacion have professional worcking at the location obt.

The best U-Haul

The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!

The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.

Not comment.

Excellent

The best u-haul storage facility i ever uses

Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.

Great staff very helpful and kind

Excellent service

should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more

George was awesome and took care of me!!

The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.

Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.

.

Best, so far.

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Good job

Great

Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.

Personnel were very professional and attentive to my every need

Great customer services and facilities

Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀

Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.

N/A

Excellent storage area. Staff very friendly and helpful.

This facility has a great team, is well run and is very clean!!

When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.

Would use again.

The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.

Great service, great deal, great location.

Convenient location.

Every one was kind and very friendly and waited on each customer with great care..

The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything

Excellent service

The manager George was very polite and was able to answer all my questions

The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me

Simply excellent ( David, Nathalie and cleaning girls )

Best Uhaul location I have ever used.

Excellent treatment and service is all I can say.

This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa

This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.

As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.

We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!

All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.

Excellent service

Was a very good experience thank you

The staff and general manager were attentive and provided excellent customer service.

Very friendly folks and a very clean facility.

Great place, great staff.

I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.

Great facility

very good experiance

A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed

Always friendly and helpful. never had a problem

xxx

The best Uhaul storage in town!!!!

I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet

The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.

I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.

Great customer service and satisfaction

The best service and very convenient

Non of the above because I never moved in. I had requested for this order to be cancelled.

place is clean and staff very helpful.

Excellent

No comments

My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.

Very friendly and helpful. Couldn't have been smoother. No issues.

The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!

Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.

Great customer service thank you all for a great job

It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!

My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice

Excellent

The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.

Always felt that our belongings were in a safe, convenient place. Thank you.

A

thank you for your help.

Staff helpful & kind.

From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal

V Very expensive

Im very happy with ur customer service at hunter creek

Excellent customer service and amazing staff.

During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.

Great service personnel, location was good and I was very satisfied with this experience.