Customer Reviews for U-Haul Moving & Storage of Hunters Creek

11,457 reviews

13301 S Orange Blossom Trl   Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

(407) 888-8279

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 888-8279

13301 S Orange Blossom Trl
Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Magdalena O. 
Rating:
4.0

Nothing

nancy M. 
Rating:
5.0

Customer did not leave a comment.

ramon G. 
Rating:
4.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

harris A. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

regienald W. 
Rating:
5.0

Was immediately greeted when I pulled into yard, within 5 min they disconnected the trailer and provided an electronic receipt. Place looked well kept and everyone was very professional.

Thomas B. 
Rating:
3.0

Loading entrance was blocked by trash or move out items that people looking thru to take whatever they didn’t take just left where ever and not put back neatly therefore blocking loading entrance.

miguel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

I never received the actual receipt.

Liliana A. 
Rating:
5.0

Customer did not leave a comment.

enrique H. 
Rating:
5.0

Customer did not leave a comment.

Theonilo R. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

edna M. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

judith S. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

RADHAMES F. 
Rating:
5.0

Customer did not leave a comment.

dustin P. 
Rating:
5.0

Very efficient and polite people. Definitely will go back

Pedro R. 
Rating:
5.0

Customer did not leave a comment.

SAM K. 
Rating:
5.0

I left my epass in the truck

Michael N. 
Rating:
5.0

Best staff ever

Juscelino M.  |  Overall Experience 
Rating:
5.0

Keeps it up

JEAN ONY F. 
Rating:
2.0

AWFUL CUSTOMER SERVICE , RUDE

Andres O. 
Rating:
1.0

I moved from California to Florida. Had moving help load my u-boxes. We're to be stored on a truck for moving and in a secure WAREHOUSE for storage until I needed them. Got them delivered 6 weeks later and opened them up and ALL my contents are wet , moldy and bugs, EVERYTHING is ruined. I have insurance on them Thank goodness but will never use u-haul again.

Melinda E. 
Rating:
2.0

unsafe truck to drive

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Everything is good

Sally A. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Thank you U-Haul

gerald P. 
Rating:
1.0

Hice un reserva del almacén con varías semana de anticipación y cuando llegue al almacén después de 18 horas manejando, me dijeron que no tenía mi almacén disponible. Por otra lado no recibí ninguna ayuda adecuada por parte de ellos.

Fabricio P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fabricio P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Great service always

Jose A L. 
Rating:
5.0

First class customer service. Fast and informative. Everybody is kind. Especially there team leader.

marvin B. 
Rating:
5.0

Locations should not be changed at the last minute.

Ramona Claryluz M. 
Rating:
4.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

No problems at the dropoff.

Paulo B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Entiendo que todo está muy bien gracias

Jose S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

JEREMY D. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

JakeS Z. 
Rating:
4.0

The truck I was assigned didn't work so they had to go get another one (but they did get it to their credit). They also didn't have the 2 furniture dolly's I had reserved and had difficulty finding the 48 furniture pads we reserved as well. The workers were pleasant and did the best they could with what they had. I'd still recommend this location. I've used them often in the past without incident.

Bruce S. 
Rating:
5.0

Everything was awesome.

Francisco N. 
Rating:
5.0

Customer did not leave a comment.

Alcibiades M. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Customer did not leave a comment.

JAN N. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The maintenance of the truck is terrible, it was not aligned, and it had loud sounds.

Bryant T. 
Rating:
5.0

Customer did not leave a comment.

jose F. 
Rating:
1.0

Más honestidad y mejor trato de parte de la emplomania. Más capacidad y conocimiento para resolver y entender algunas situaciones.

Fredrick C. 
Rating:
5.0

alway use this location, reliable , fast and friendly.

rachel K. 
Rating:
5.0

Very clean facility and the person that took our information was very friendly and efficient!

marilyn n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

mariam M. 
Rating:
1.0

This Location charged me 3 gallons on gas out of no where upon my return. I received the van with 7/8 and returned with 7/8 and one hour later I got the receipt where they charged me 3 gallons of gas extra. This is absolutely unfair and unacceptable.

WILSONN D. 
Rating:
4.0

Received a truck that did not have working ac. It wad 91 degrees fahrenheit.

Quang L. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Reserved 2 furniture dollies because we were moving large desk units - got there the day of pickup and they gave the last one to another customer and gave me one standard dolly, which made my move take an hour longer than what I reserved. Would just recommend having the reserved equipment available because it makes a big impact when you don't. Team member that helped me, movers, and truck all went well.

Marci B. 
Rating:
5.0

Customer did not leave a comment.

Coulby G. 
Rating:
3.0

Customer did not leave a comment.

gennadio O. 
Rating:
3.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

julian B. 
Rating:
5.0

Customer did not leave a comment.

Colette G. 
Rating:
1.0

They charge for gas and was right there. Open a complaint . Used the truck for just two hours , put gas, having the invoice snd besides charged me 40 extra. They did not allow me ro rake it back to put gas on cause was returned knowing that i had the reservation until 6 pm next day. Still waiting for the manager to call me

SISSI N. 
Rating:
5.0

Good truck and service

Phetina D. 
Rating:
5.0

Truck was clean,even the windshield was clean and that was a plus.Was well kept up to my standards inside as I can not drive a truck that is dirty and smells Keep up the good work U-Haul will use you always .

GREG M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

yahaira M. 
Rating:
5.0

Customer did not leave a comment.

Youdeline F. 
Rating:
2.0

The truck did have the minor dings and dents you would expect, including the chipped windshield. The roll up door was very difficult to open and close. More importantly the customer service really needs work. The younger girl at the desk seemed truly uninterested to even be working, let alone speak with a customer.

George K. 
Rating:
5.0

There was a problem with water leaking near the cargo side door when it was raining heavily; other than that, everything was great.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

felix D. 
Rating:
1.0

Customer did not leave a comment.

Lucky C. 
Rating:
1.0

Received a dolly with a missing tail light and a broken strap hold down, tried to get roadside to come fix but they kept going back and forth over an hour so my husband took to another location and swapped it finally, delaying our departure by 3 hours. Very unhappy, and would like a refund.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Eusebio G. 
Rating:
5.0

Helpful, patient and professional.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Priscilla M. 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Customer did not leave a comment.

Vilma M. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

David M T. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
3.0

rented a Car dolly and couldn't use it. Isn't adjustable to the cars size. Wasted my time and money

Franky A. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE V. 
Rating:
4.0

Customer did not leave a comment.

SHEIKH A. 
Rating:
5.0

Customer did not leave a comment.

trismarie C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BrunoJorge S. 
Rating:
5.0

Great service!

CarlosAlfonso R. 
Rating:
3.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
1.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Erik R. 
Rating:
4.0

I don't know if it was understaffing (which I completely understand and know there isn't a lot to be done about it), but it didn't seem like we had the full attention of the person helping us and when I had questions once I had gotten in the truck and was making sure everything was in order it felt like they thought I was bothering them by asking. I also mentioned this at drop off, but I'm not sure the auto transport was correctly attached since the entire drive the transport would drift to the right and over the white line if we weren't paying attention. I know this could have been down to how we packed, but even when we went to return the empty truck and transport it was happening.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Eduardo G. 
Rating:
5.0

The manager Chris was very helpful. He was was quick to help with with any questions/issues I had.

Robby C.  |  Overall Experience 
Rating:
1.0

Horrible please horrible staff Will never use this place again

allyssa m.  |  Overall Experience 
Rating:
5.0

All of the staff have a great attitude and were very helpful and the facility is super clean.

Louis S.  |  First Impressions 
Rating:
5.0

The manager Chris was very professional and he has a well trained staff. Very helpful

Glen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria B.  |  Overall Experience 
Rating:
2.0

The staff told me a reservation doesn’t mean you actually have a reserved unit. I drove from Miami to this location only to not have a unit available but worst of all they said I did have a unit unpacked my stuff and the unit they said was available wasn’t available. I went to pubic storage they had a unit Available and was east and simple also after hours with their reservations process you actually get a reserved unit.

Anthony D.  |  First Impressions 
Rating:
5.0

Na

mansour a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FelixP G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FelixP G.  |  First Impressions 
Rating:
5.0

Will like longer hours on the weekends in case I need to access any of my stuff.

Dagmaris F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENIA Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
2.0

When I made the initial reservation they told me to call a day before to schedule pick up time and location. Location was far. Then I had to call for the drop off site they never gave me a storage, I had to call to call again to schedule a storage. I mentioned I had a 20 foot truck they gave me a 10x10 my truck was packed from front to back, my things did not fit in the storage. I had to look for another storage elsewhere and pay $215 because of Uhaul worker’s not having knowledge about size of the unit. It’s obvious that a 20 ft full truck was not going to fit in a 10 x10 so I had to pay money I was not counting on spending. I called to mentioned I need one more day with the truck they told me it would be $40, ok . The next day they called me rushing that I had to return the truck or I would be penalized and charged $50 more besides the $40. We returned the car trailer the same day 3/29/22 to the Uhaul and I was charged for it like if I turned it in on the 3/31/22. So again I was charged 85$ extra. I am so disappointed with uhaul.

Ana G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TOMAS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake P.  |  Online Move In 
Rating:
5.0

excellent services. thanks

ruben i.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful. Showed me how to use access code & the carts that are available to us to load my items on.

sheryc i.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tamara h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NADIMA B.  |  Overall Experience 
Rating:
2.0

Having been minimized by Secret Society and what belongings I had left NOT DESTROYED, this storage center gave me great piece of mind until I could secure an apartment once I sold my minimized and destroyed home. I give it an A+++... Thank you again

Michele M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Raquel I.  |  Overall Experience 
Rating:
5.0

The team at UHaul Moving and Storage at Hunters Creek were very accommodating and helpful. I would absolutely recommend utilizing their location for all of your moving and storage needs.

Sam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meaghan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcelino D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEVERINO R M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tia J.  |  Overall Experience 
Rating:
5.0

La persona que me atendió fue muy amable conmigo me gustó el servicio.

Idegory R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUSCELINO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE G.  |  Overall Experience 
Rating:
3.0

The hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I’ve had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he’s in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car

Julius R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
1.0

Do not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.

Tammy Winter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARDO R.  |  Overall Experience 
Rating:
2.0

Overcharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100.68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.

Konstantinos P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANTE G.  |  First Impressions 
Rating:
5.0

The restroom was yery clean as well as the Storage room. Very Happy over all...

ROBERT H.  |  Overall Experience 
Rating:
1.0

I was charged when moving out a month not

Geiselle A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coby R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy d.  |  First Impressions 
Rating:
5.0

Very professional great staff.

Glen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
1.0

Lyianina Miranda needs to be re-trained. Terrible customer service skills.

Shelby W.  |  Overall Experience 
Rating:
5.0

Hasta los momento fine

ESTEBAN G.  |  First Impressions 
Rating:
1.0

Lyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.

Shelby W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maty H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
1.0

I will never use uhaul ever again. I’ve used this company for over 15 years and I was treated so badly this time around that it makes me sick how y’all let this go on.

NICOLE C.  |  Overall Experience 
Rating:
3.0

1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity

Star B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M.  |  First Impressions 
Rating:
1.0

Every time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.

earnest s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

The manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone

RONALD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  First Impressions 
Rating:
3.0

It would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!

JOEY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO V.  |  First Impressions 
Rating:
5.0

Gracias

celso g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  First Impressions 
Rating:
1.0

Nefasto el tema con ellos

Julian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELLIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

euckides c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRICEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVARO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca c.  |  Overall Experience 
Rating:
4.0

El horario no es muy conveniente, pq hubo un día q a las 7:30 pm se mantenía la alarma sonando no sé pq cuando dicen 24/7 y fue muy molestoso e inconveniente! Por esta razón no doy las 5 ⭐️, pero por lo demás no tengo quejas.

Mayra A.  |  Overall Experience 
Rating:
5.0

All good

james M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reinaldo A.  |  Overall Experience 
Rating: