Customer Reviews for U-Haul Moving & Storage of Hyannis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hyannis

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LORRAINE K. | First Impressions |
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Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

MICHAEL M.
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cleaning cup holder area and inside windows...couldn' figure out self pickup app...went inside ok there

Roger H.
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Easy process

virginia g. | First Impressions |
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We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

Beth D.
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Customer did not leave a comment.

Christine G.
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Linda A.
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RAYMOND P.
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Truck needed some maintenance

don A.
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Customer did not leave a comment.

BARBARA K.
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Everyone we dealt with was terrific! Professional and on top of their game! Thank you!

Thomas S.
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Christine G.
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E J.
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James D.
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PAUL F.
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Lisa H.
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Gary B.
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William S.
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DAVID WAYNE C.
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KEVIN C.
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John H.
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I did not think much of the truck. Very loud and not much power. It was clean and safe.

Bhadresh P.
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JAMES L.
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Robert W.
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Barry O.
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Christine G.
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Christine G.
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Thomas M.
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Marvin P.
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DARRIN T.
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Sharon L.
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Offer discount if 2nd truck is needed.

MARK K.
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It was all good.

Gyda J.
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Though my blankets, dolly etc. were never in the truck so I hope I receive a credit. Thank you, Gyda Jemery

Scott T.
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With covid just show that it was santized for the next person.

Stephen B.
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Customer did not leave a comment.

Elizabeth M.
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I was very happy with my rental. You asked about cleanliness when I checked in. There were some dried Muddy footprints in the bed but it rained the night before so even if they cleaned it, it probably couldn't have been avoided. I was not bothered by it at all. The staff and your online system made it very easy. I would rent from them again and recommend it. Thank you your staff for their work especially during this pandemic. Great job!

Paul P.
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Paul A.
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Caitlin C.
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Owner was incredibly rude and disrespectful. He was yelling at another customer and he could not hear through the plexiglass but was acting as though I was not answering when I did respond I had answered him he was incredibly sarcastic.

Dominic D.
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None everything that I picked up and needed was great

JEREMIAH F.
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Customer did not leave a comment.

Christine G.
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Thomas G.
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Reserved online. Had difficulty using the mobile app when pIcking up the truck, however. Went inside instead to the counter. The Manager (Tom F.) was great and vey helpful. Thank you!

joseph H.
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Customer did not leave a comment.

Leo M.
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Clean, friendly and professional

Sandra N. | Online Move In |
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The best! Efficient, professional, great communication, great units, easy process.

Katelyn F.
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Customer did not leave a comment.

Mario F.
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Showed up Christmas Eve they were helpful took ten minutes.

Zachary W.
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Compliment: There was a slight confusion with returning the truck a few hours after my ETA and they waived my "late charges," much appreciated. Kind/ efficient staff and fair pricing, would recommend.

Janet A.
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They are always there and are friendly and helpful

Edward C.
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Allen M.
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William G.
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Lisa L.
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Robert W.
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Agent checking us in was fantastic!!

RYAN S.
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Customer did not leave a comment.

Gary S.
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EDWARD S.
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FRANK O.
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Traci F.
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Richard I.
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Philip F.
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William B.
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Breauna B.
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Didn't get the dolly I ordered. Checkout took forever since there's little to no experienced staff around. A taillight was out on the truck.

Catalin B.
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Luciano M.
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Michael W.
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James D.
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Thank You Thomas and Crew! Always very helpful and very kind.

Kristen K.
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michael H.
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Super easy to checkout. Thanks so much for providing a quality truck at a reasonable price. We drove 150 miles one way and no issues.

David R.
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Good experience overall. With pre-check I. And the app the process was effortless .

luigi c. | Overall Experience |
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Customer did not leave a comment.

KEVIN O.
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I wish I could comment more on the drop off but they made it so easy I was in and out of there so fast I really don't have much to say. The individual who checked me in was quick to the drop off spit and very reassuring but I bet I wasn't even there more than 2 minutes. I love U Haul!

Donald C.
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the unit was ancient and leaky, and had no springs but at least we found one. Will probably never try this again!

Marshall L. | Overall Experience |
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The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn’t recommend Hyannis location unfortunately.

Darren S. | Overall Experience |
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Customer did not leave a comment.

David B.
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Brian K.
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Rude like he did not want to be there

paula l. | First Impressions |
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staff was very sweet and helpful....much appreciated during this stressful time

Jen H.
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Customer did not leave a comment.

mae W.
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Debra D.
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James C.
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Stephen M. | Overall Experience |
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Access gate has been broken for months !

BARRY D.
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Easy transaction and price was perfect Thanks

john W.
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Customer did not leave a comment.

david L.
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No issues at all

JOSEPH B.
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Very easy and easy the staff was helpful

Larry P.
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Customer did not leave a comment.

Robert P.
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The truck had new tires on the front. The wheel alignment was out. By the time I got to my destination, the left front tire was close to the steel on the outside of the tire. Not the location's fault, but this should have been caught at some point.

Angela B.
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I was very satisfied with the service the first time I used this location in September, however, it was much different this time. I was greeted by a young man who may have been new because he told me I had to unstrap my car from the tow dolly myself. When I told him I was told by the Uhaul staff when I picked up the equipment that it would be disconnected for me. He said he had to check my contract to verify I paid for that service and while he was gone I disconnected it myself. What terrible customer service. I asked the GM at this location about a mileage credit because I initially had to drive 40 minutes out of my way to get the truck, (I requested a pickup in Westfield and had to go to Belchertown), he told me to call the 1-800 number. What a frustrating experience. This entire experience has left a bad taste in my mouth about Uhaul as a company.

James H.
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Everything was perfect !!

Christopher P.
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Customer did not leave a comment.

Jeffrey E.
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Benjamin M.
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Robert K.
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Perfect experience. Easy in and easy out. No equipment issues at a all and very clean truck interior. Couldn't have been better in these days of COVID!

Candice P.
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Customer did not leave a comment.

Sharon and Howard B. | First Impressions |
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Very happy the way I was treated, good customer service.

John D.
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Too far away, sneaky substiution of smaller trailer made moving extremely difficult

James M.
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Customer did not leave a comment.

Jean B.
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Anthony D.
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Store manager Ferreira I believe should not be working in customer service he was rude and treated us terrible. We called uhaul corporate to file a complaint.this man should be removed from his position. Our experience with uhaul was flawless and uneventful after 3 days of driving until we arrived in Hyannis Ma to return the trailer.

gene M.
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Customer did not leave a comment.

Thomas B.
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Staffing seemed a bit short-handed to handle the number of customers waiting.

Garrett Y.
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It seems they need more help at the desk when opening to prevent lines

Kemuel J.
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Pretty bad customer support. Owner was rude and I had to wait almost 2 hours to get the trailer hooked up to my truck. Asked several times and I was told to wait and wait. I finally decided to do it myself.

Adam F.
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Location didn't have the size truck I had a reservation for. Only had a size smaller. Truck was not in good condition. Still fighting with the location for a $50 credit for not having my size truck. Staff was very ruid.

Aiyana J.
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The guy who was sitting behind the counter helping us was very rude

STEPHEN C.
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Customer did not leave a comment.

Daniel D. | Overall Experience |
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Customer did not leave a comment.

LAUREN B. | Overall Experience |
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Customer did not leave a comment.

Pamela J. | Online Move In |
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Everyone was very friendly and helpful

brianna o. | Overall Experience |
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Customer did not leave a comment.

JOHN B. | First Impressions |
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Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

Stacey G. | Overall Experience |
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Customer did not leave a comment.

Gerald H. | Overall Experience |
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Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Joseph W. | Overall Experience |
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The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

dilia a. | Overall Experience |
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Customer did not leave a comment.

Earl d. | Online Move In |
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lindsay n. | First Impressions |
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philip d. | First Impressions |
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Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

Charles T. | Overall Experience |
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I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Daryn R. | Online Move In |
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The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Karen M. | Overall Experience |
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Customer did not leave a comment.

Michael C. | First Impressions |
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I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I’m very grateful.

Roy C. | Overall Experience |
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Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Randall C. | First Impressions |
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Customer did not leave a comment.

chesley c. | Overall Experience |
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Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

Meg G. | First Impressions |
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Donna S. | Overall Experience |
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clara a. | First Impressions |
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My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn’t a unit that I expected.

James D. | Overall Experience |
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Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

frank r. | Overall Experience |
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Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

Lynn W. | First Impressions |
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Customer did not leave a comment.

Julie M. | Overall Experience |
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Customer did not leave a comment.

JUSTIN P. | Overall Experience |
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The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

Debra t. | Overall Experience |
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Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

jessica m. | Overall Experience |
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Customer did not leave a comment.

Jessica M. | Overall Experience |
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Debra S. | Overall Experience |
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Mark F. | First Impressions |
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Great peeps 100 percent plus

andrews s. | First Impressions |
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Thomas Ferreira was very professional. I had a great experience with uhaul.

michael s. | Overall Experience |
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We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use

kyndal m. | First Impressions |
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The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

elaina k. | First Impressions |
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Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Thank you

susan f. | Overall Experience |
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The location and easy access made it very convent...

Linda P. | Overall Experience |
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x

Stephen S. | Overall Experience |
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General Manager was fantastic! Thank you for the great service.

JOHN V. | Overall Experience |
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Karen Roderick and staff are an asset to your company!

Curtis L. | First Impressions |
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Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer

Dennis H. | Overall Experience |
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Friendly staff

David D. | First Impressions |
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Awesome customer service

Ana T. | First Impressions |
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The staff was extremely helpful and really friendly.

jeffrey b. | Overall Experience |
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Monthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these error

anne a. | Overall Experience |
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No comment

LEWIS H. | Overall Experience |
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Convenient

Eloise S. | Overall Experience |
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The staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..

JOHN V. | First Impressions |
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Karen in Hyannis is a true asset to your company!!!

Brooke T. | Overall Experience |
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My experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.

Priscilla S. | Overall Experience |
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All the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.

Pat S. | Overall Experience |
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Everyone there was very friendly and helpful

isabella h. | Overall Experience |
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The only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.

leah k. | First Impressions |
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trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.

fred m. | Overall Experience |
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Excellent

krista s. | First Impressions |
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Karen is wonderful, very helpful & caring!

claudiA F. | First Impressions |
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They want to much information to rent a unit.. more information then opening a bank acount

valerie s. | Overall Experience |
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I wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.

John F. | Overall Experience |
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U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.

Marc J. | Overall Experience |
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The employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.

chris d. | First Impressions |
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The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.

mary b. | First Impressions |
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I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.

joe d. | Overall Experience |
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The staff and facility was outstanding. Thank you

Staci E. | First Impressions |
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Everyone was very helpful and informative.

john f. | Overall Experience |
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The staff was always friendly and helpful. Will definitely store again if in need of storage.

alison k. | Overall Experience |
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Brian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings we

Ramose T. | Overall Experience |
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Great.

KENNETH S. | Reservation |
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Good customer service. By gentleman checking me in.

krista s. | Overall Experience |
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Thank you, I’ve been a customer on & off for many years & it’s always a great experience! Staff is terrific! -Krista Shamon

andrew g. | Overall Experience |
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Staff was always helpful and access and security was top notch

Tom K. | Reservation |
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We were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!

COREY M. | Overall Experience |
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Very friendly and helpful staff.

ANNELIESE C. | Overall Experience |
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Michael V. is the best employee you have, he is very polite and professional.

andrew b. | Overall Experience |
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You guys rock! You all were very helpful, polite and professional!

CATHERINE M. | Reservation |
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The service from the call center was excellent and I had to call twice for my own reasons and each time the representative was excellent as was my check in service at the Hyannis MA store.

OLGA H. | Overall Experience |
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Brian, in Hyannis, who I dealt with multiple times through a long moving process, is outstanding, one of the best in the best in the business-knowledgeable, friendly, and gets things done.

Morgan W. | Overall Experience |
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Very helpful, made completing our move a breeze.

daniel d. | Overall Experience |
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Friendly Professional Honest I will recommend 100% to everyone!!!

luanne r. | Overall Experience |
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Awesome staff!!!!!

peter s. | Overall Experience |
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Every thing was great except for all the seagulls making a mess on my camper.

warren w. | Overall Experience |
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very helpful and organized. I would not hesitate to use the same facility in the future if needed. would recommend it to someone else without a second thought.

Emmaline V. | Overall Experience |
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I actually moved out of the unit in 7/7/2018, so I’m not sure why I received emails saying I owe money when they told me I wouldn’t be charged. As long as it’s closed now and I don’t owe anything

Sheryl R. | Overall Experience |
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Very helpful. For a first time user, I wish I'd been handled the same way when I made my reservation. Folks at the departure location in Minnesota and the arrival location in Hyannis, Ma were GREAT!

Brianna N. | Reservation |
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Very helpful and efficient.

Phyllis M. | Reservation |
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Staff was very kind and accommodating throughout the reservation process.

hilary h. | Overall Experience |
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Very nice staff Very helpful Will use again if necessary H hickok

Janee W. | Overall Experience |
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Staff was always friendly and knowledgeable. Location is convenient. The store has plenty of supplies.

david w. | Overall Experience |
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Very friendly and competent staff. Excellent security system. Thank you very much!

Barbara B. | Overall Experience |
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Very accommodating

DOUG S. | Overall Experience |
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I rented an outside parking spot for my cargo trailer and camper for over 2 years. The lot was redone last year and looks great. Tom the manager has really improved the service.

JOELL O. | Overall Experience |
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It was a convennient place. The concrete going out of the big garage door needs to be leveled.

Rachel D. | Overall Experience |
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Staff not familiar with UBOX process, it was an issue every time we picked up a new box. And our boxes were not on site the day we arranged 2 pick up. Result - 2 days lost wages. NOT a good experience

Crystal P. | Overall Experience |
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I called another place for storage and they were very rude, I called your facility and the lady that answered the phone helped me every way she could. I am very pleased with everything she did for me.

Michele M. | Overall Experience |
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A pleasure to do business with!

Greg C. | Overall Experience |
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I called the 1-800 number and asked for RV parking. I was told that there wasn’t any available. I drove to the store and spoke with the great people at the store. She said there was RV storage.

KAREN G. | Overall Experience |
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A great expe!rience

debbie N. | Overall Experience |
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Great service ,great staff

Jacqueline S. | Overall Experience |
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I would definitely rent a storage unit again from UHaul

No reviews have been submitted for this location.

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