Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

3,662 reviews

150 Fairmount Ave   Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

(617) 361-3050

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(617) 361-3050

150 Fairmount Ave
Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was professional and super friendly plus helpful.

HANS G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Clean your equipment and gas the trucks up before you rent them out. I should have not recieved a dirty, dented and a 1/8th tank of gas. Do better Shanita Crawford Moore

Shanita C. 
Rating:
3.0

Customer did not leave a comment.

Jasmine R. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Karleita P. 
Rating:
3.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

staff always the best

Ralph K. 
Rating:
3.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
1.0

Staff person we interacted with was friendly, but that was the only positive. The van had a tire pressure sensor they said needed to be fixed. Came to find out a tail break light and turn signal didn't work. The cab of the van was dirty, including an empty beer can in the passenger side door and chip crumbs on the floor and drink console. Knobs for heat/radio we're so sticky and dirty they were hard to turn.

Rebecca M. 
Rating:
2.0

Brake light was on and tires needed air.

kareem S. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Nothing.... I wish I got the gentleman's name that assisted me. He was very sweet and patcient and clearly wants to take care of his customers.

Carla E. 
Rating:
4.0

It was a one way truck that I pretty much did anything. So U-Haul is great if your semi smart. Crew was good. Messed up truck order but replaced it

Norman G. 
Rating:
5.0

Customer did not leave a comment.

Porchia G. 
Rating:
5.0

The fellow who helped me was extremely professional and friendly, even when he was very busy. He made a fantastic impression!

Michael S. 
Rating:
5.0

All the guys working at this location were great and will to help

danny C. 
Rating:
5.0

Customer did not leave a comment.

roberto H. 
Rating:
4.0

Customer did not leave a comment.

Siscro G. 
Rating:
5.0

Great service

DIEGO O. 
Rating:
5.0

Yea

JEAN F. 
Rating:
5.0

N/a

Melvin P. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
3.0

The truck was nasty. The windshield was nasty you couldn't hardly see threw it. There was no wind shield wash. I was very disappointed when I went to pick up the truck I wanted a dolly and there was none available. I had to go out of my way and go get one in another location. I was pissed off when I got there there was none. Employee need to be more professional. Nothing going to be done about I wasting my time.

Rosa D. 
Rating:
4.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

as usual the HYde Park Uhaul workers are the best

Ralph K. 
Rating:
5.0

Give these folks at this location a raise! Their doing a great job

Rene C. 
Rating:
4.0

Customer did not leave a comment.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
2.0

I was double charged for insurance

Dudley V. 
Rating:
4.0

Make sure your trucks are running smoothly and no issues.. because mine kept telling me to check gas Cao and it was pretty much damaged making all types of noises.

sharita J. 
Rating:
5.0

5 stars customer service was excellent and very pleasant

Chanvilla W. 
Rating:
5.0

Customer did not leave a comment.

nadine s.  |  First Impressions 
Rating:
5.0

Nothing 100% satisfied.

YVES L. 
Rating:
5.0

Customer did not leave a comment.

Janelle D. 
Rating:
5.0

Military Discounts on side would be a great way of getting more military business.

Leonardo T. 
Rating:
5.0

Great customer service, very helpful

Courtney K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

RODNEY E. 
Rating:
3.0

On Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.

Donnette H.  |  First Impressions 
Rating:
5.0

Very good attention and respectful thank you. Muchas gracias

Angel R. 
Rating:
5.0

He was fast and efficient

Paul M. 
Rating:
5.0

Good costumer service

ANGEL R. 
Rating:
2.0

Guy at the front desk was rude.

Angel A. 
Rating:
3.0

We requested a dolly which the confirmation said it was going to be there. There was not a dolly available.

Kathleen M. 
Rating:
1.0

The last two times I rented from U-haul in Hyde Park the vehicles were filthy, cigarette buts and the strong smell of cigarettes in the cabin, the tires very soft and when I returned the vehicle and expressed my displeasure the youngster on duty was argumentative and unapologetic. I know that's not how Darren and the more mature long timers act. Greater emphasis needs to be placed on preparing the vehicles for dispatch and ensuring that your company is represented well. Joseph Ortiz is always helpful and courteous.

Oral H. 
Rating:
5.0

The truck as difficult to use. The right view Mirror broken and taped on

Shakharii F. 
Rating:
2.0

Some of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn’t find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!

DEMETRIANA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
2.0

I have utilized this branch a number of times without problem until this most recent incident. Upon returning truck I reported that the rear door failure caused a 2 hour delay for me at job site. I had four laborers waiting on the clock costing me an extra $200.00. The clerk checking truck in was not receptive to even discussing any adjustment in price . He was actually rude and went silent on me. I find this unlike my previous dealings with Darron the manager of the Hyde Park facility. Not good customer service. Please respond

RONALD B. 
Rating:
4.0

make sure that there are no warning lights before renting the vehicle. My van had low tire pressure for several tires & oil change needed light was on.

Elizabeth L. 
Rating:
5.0

Easy pickup & drop off, & both associates I encountered were very pleasant, kind, helpful, @ efficient.

Michelle B. 
Rating:
5.0

Include costs of surcharges with the reservation. I was a bit shocked that my small trailer rental increased by $15 upon pickup. Be more transparent Uhaul.

Kelly W. 
Rating:
5.0

Repeat customer who is treated very well . Staff is friendly and efficient

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

was very helpful

MELVIN P. 
Rating:
5.0

staff always great

Ralph K. 
Rating:
5.0

Great services

JAMES E.  |  Overall Experience 
Rating:
2.0

Not allowing customers to book if trucks are not available.

Stephanie V. 
Rating:
5.0

Employee providing service was a one person show. Doing it all on their own, multitasking like I e never seen! Please value this employee!

Nicol R. 
Rating:
4.0

Customer did not leave a comment.

Bob O. 
Rating:
4.0

It was a terrific experience. Martin was super helpful and got me on my way quickly. Even helped me to find a safe place to park my car off site.

CAROL R. 
Rating:
5.0

Customer did not leave a comment.

Shalindi R. 
Rating:
5.0

I use this location all the time, they take their time to break down and explain everything to you your rental order, and that's very helpful

ALZAYAH M. 
Rating:
5.0

Nothing

CARMELO B. 
Rating:
3.0

Customer did not leave a comment.

ALYCE B.  |  First Impressions 
Rating:
1.0

The pick up was filled with snow and they overcharged me

SULE R. 
Rating:
3.0

More equipment availability including units

Janice F. 
Rating:
5.0

Equipment was available on time, Staff was friendly. Give them a raise!

RENE C. 
Rating:
5.0

Todo el personal fue muy amable las veces q fui haya hasta el de limpieza también

Delmymaribel B.  |  Overall Experience 
Rating:
3.0

Sometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpful

aleta b.  |  Overall Experience 
Rating:
3.0

PLEASE CLEAN & SERVICE THE VEHICLES 😡😤😠

NATASHA V. 
Rating:
5.0

The gentleman who rented the truck for me is outstanding wonderful young man looks like he worked very hard everything was awesome.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

SABINA C. 
Rating:
5.0

Customer did not leave a comment.

Victoria E. 
Rating:
5.0

The information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron’s staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.

LISAMARIE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

KIERAN C. 
Rating:
1.0

Customer did not leave a comment.

NOREILY C. 
Rating:
5.0

Customer did not leave a comment.

SIMON S. 
Rating:
5.0

Customer did not leave a comment.

Princess M. 
Rating:
5.0

Excellent Keep it up

OTHON N. 
Rating:
2.0

The truck took a while to start, needed a tune up. I was very annoyed

Linda L. 
Rating:
1.0

If you ask for the manager he is never there. Asked again another day he was on vacation. Called the number on the door nothing. I don't even want to reach out anymore just need to let Uhaul know this is not how business should be conducted

MARSHENA D. 
Rating:
3.0

I had to buy a ball for the trailer hitch and the gentlemen at the location put it on. However, he clearly did not put the pin on incorrectly as the clip for the pin fell off and the pin fell out and the trailer fell off my car while I was driving. I've been towing things for years that is never ever happened. I feel I also should mention I did not drive very far, literally a few miles.

MATTHEW W. 
Rating:
5.0

Todo excelente muy complacida

RUBERKI A.  |  Overall Experience 
Rating:
5.0

Really professional rep behind counter!!

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Nice place

Fred A.  |  First Impressions 
Rating:
5.0

Nothing at this time, my experience was great.

NEMLINE P. 
Rating:
4.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

Thiago L. 
Rating:
5.0

Make sure the gas is at the indicated level, not close by

CASIMIR M. 
Rating:
3.0

It was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.

Kevin G.  |  Online Move In 
Rating:
3.0

The Hyde Park location is very awkward. The building is on multiple levels without clear signage as to where vehicles should be returned. The parking lots are too small to accomodate equipment as well as customers' vehicles. The staff was very helpful though it was not clear when I signed up for a storage unit that that unit would be on a "second" level accessible only by stairs. Some clarity around this situation would probably be beneficial.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

Person working did not want to help with anything, vehicle had wire exposed, windows had grease strewn across them, vehicle had the check engine light on.

JOSEPH M. 
Rating:
5.0

Darren is a good man who runs a smooth operation and is always gracious and helpful to me when I rent

JOSEPH S. 
Rating:
5.0

Excellent

GERALD H. 
Rating:
5.0

Customer did not leave a comment.

CHIZOBA N. 
Rating:
3.0

Overall very convenient service. Reserved on-line. Pick-up of vehicle in office with slight confusion as order was in drivers name, not person placing order/ paying.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD R. 
Rating:
3.0

Customer did not leave a comment.

Susan W. 
Rating:
2.0

My self drop off app crashed 3 times before it finally worked. Also, there was no clear designated drop-off box for the keys (I eventually found an employee inside and return them). This is confusing, especially for customers who might be dropping off after hours!

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL W. 
Rating:
4.0

The guys who worked on 12/27 to help were great.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Iyuana B. 
Rating:
5.0

The staff at this location were very helpful!! They made my pickup so easy. I would certainly choose them again.

Suzanne P. 
Rating:
3.0

Question 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.

DAWN T.  |  Overall Experience 
Rating:
5.0

Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞

Karmela Y.  |  First Impressions 
Rating:
2.0

My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.

Keith C.  |  First Impressions 
Rating:
5.0

Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.

GLYNIS W.  |  First Impressions 
Rating:
3.0

Staff was helpful, nice.

DELANCE S.  |  Overall Experience 
Rating:
5.0

I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan

james c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBYN B.  |  Overall Experience 
Rating:
5.0

There was a problem with the online reservation, however the staff worked hard to help us get a unit. I’m very grateful.

JAMES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
5.0

Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.

DIANNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolette E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carson R.  |  First Impressions 
Rating:
5.0

We're so much appreciate for the great business 👏👏👏👏👏👍🏼

Karmela Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruno Z.  |  First Impressions 
Rating:
1.0

It’s Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul’s staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER

TANIA l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael m.  |  Overall Experience 
Rating:
3.0

There needs to be more staff available to help customers with what they need and it was very crowded..

Renee S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SOPHIA A.  |  Overall Experience 
Rating:
5.0

The staff were very accommodatin

MATTHEW C.  |  Overall Experience 
Rating:
1.0

There was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was kept

Iris m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brenton M.  |  Overall Experience 
Rating:
3.0

Customer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.

ogheneyoma a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nallia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie S.  |  First Impressions 
Rating:
1.0

Didn’t move in

Neil H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linnay M.  |  First Impressions 
Rating:
4.0

The desk staff were very friendly, helpful, and accommodating.

MATTHEW C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose a.  |  First Impressions 
Rating:
3.0

My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.

SOPHIA A.  |  First Impressions 
Rating:
4.0

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Stephanie R.  |  First Impressions 
Rating:
5.0

Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

Scott M.  |  Overall Experience 
Rating:
5.0

Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

calvin j.  |  Overall Experience 
Rating:
2.0

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

aleta b.  |  First Impressions 
Rating:
5.0

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

JEAN D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ada N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal s.  |  Overall Experience 
Rating:
5.0

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

gia r.  |  First Impressions 
Rating:
5.0

excellent service

ALEXANDRO M.  |  First Impressions 
Rating:
4.0

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Aria P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CIARA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulisa O.  |  Overall Experience 
Rating:
4.0

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

javy o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

iris p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda b.  |  Overall Experience 
Rating:
5.0

Great service

Janine G.  |  Overall Experience 
Rating:
5.0

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

Nicole C.  |  First Impressions 
Rating:
5.0

He was a good sport

melissa v.  |  First Impressions 
Rating:
5.0

Great service

ivyaisha b.  |  Overall Experience 
Rating:
5.0

Thanks Darren!

Christopher F.  |  Overall Experience 
Rating:
2.0

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

Kerry c.  |  Overall Experience 
Rating:
4.0

thanks U-Haul staff. Hyde Park store will continue getting my business.

angelque c.  |  Overall Experience 
Rating:
5.0

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

eden F.  |  Overall Experience 
Rating:
5.0

Excellent manager and staff. And very friendly and efficient.

Daniel P.  |  Overall Experience 
Rating:
5.0

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

eden F.  |  First Impressions 
Rating:
2.0

Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

Mariah W.  |  Overall Experience 
Rating:
4.0

I was happy with the accommodations

shanika b.  |  Overall Experience 
Rating:
5.0

Quick process and easy

DORIS V.  |  First Impressions 
Rating:
2.0

The staff (some of them) was terrible

zacharoula x.  |  Overall Experience 
Rating:
5.0

Like the service.

alfred a.  |  First Impressions 
Rating:
1.0

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

sylvester w.  |  Overall Experience 
Rating:
5.0

The young lady was very nice also the manager

soni l.  |  First Impressions 
Rating:
1.0

Worst experience ever

Dillon M.  |  Overall Experience 
Rating:
5.0

Alex Roman the manager was very helpful and professional..!!!

Oscar G.  |  First Impressions 
Rating:
4.0

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

melisa j.  |  Overall Experience 
Rating:
2.0

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

Alexis L.  |  Overall Experience 
Rating:
5.0

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

KATHRYN K.  |  Overall Experience 
Rating:
3.0

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Elander G.  |  Overall Experience 
Rating:
5.0

Everyone was friendly And very hwlpsjl with my last minute request.

Cherise K.  |  Reservation 
Rating:
4.0

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

BERNISE G.  |  Overall Experience 
Rating:
1.0

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

TOVIAS L.  |  Overall Experience 
Rating:
5.0

The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Dillon M.  |  Overall Experience 
Rating:
3.0

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Benjamin B.  |  Reservation 
Rating:
5.0

Its a great service and I wish they remain great and for ever!

Gul N.  |  Reservation 
Rating:
5.0

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

shauna w.  |  Reservation 
Rating:
4.0

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Juan A.  |  Overall Experience 
Rating:
3.0

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

Sarah F.  |  Overall Experience 
Rating:
1.0

Worst business I have ever endured with any company ever.

EDDIE M.  |  Overall Experience 
Rating:
5.0

The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo

ANGELA W.  |  Overall Experience 
No reviews have been submitted for this location.

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