Staff was professional and super friendly plus helpful.HANS G.
Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton
Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES M.
Clean your equipment and gas the trucks up before you rent them out. I should have not recieved a dirty, dented and a 1/8th tank of gas. Do better Shanita Crawford MooreShanita C.
Customer did not leave a comment.Jasmine R.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Karleita P.
Customer did not leave a comment.Ashley B.
staff always the bestRalph K.
Customer did not leave a comment.Victor M.
Customer did not leave a comment.Jerome P.
Staff person we interacted with was friendly, but that was the only positive. The van had a tire pressure sensor they said needed to be fixed. Came to find out a tail break light and turn signal didn't work. The cab of the van was dirty, including an empty beer can in the passenger side door and chip crumbs on the floor and drink console. Knobs for heat/radio we're so sticky and dirty they were hard to turn.Rebecca M.
Brake light was on and tires needed air.kareem S.
Customer did not leave a comment.Karen M.
Nothing.... I wish I got the gentleman's name that assisted me. He was very sweet and patcient and clearly wants to take care of his customers.Carla E.
It was a one way truck that I pretty much did anything. So U-Haul is great if your semi smart. Crew was good. Messed up truck order but replaced itNorman G.
Customer did not leave a comment.Porchia G.
The fellow who helped me was extremely professional and friendly, even when he was very busy. He made a fantastic impression!Michael S.
All the guys working at this location were great and will to helpdanny C.
Customer did not leave a comment.roberto H.
Customer did not leave a comment.Siscro G.
Great serviceDIEGO O.
Customer did not leave a comment.Catherine M.
The truck was nasty. The windshield was nasty you couldn't hardly see threw it. There was no wind shield wash. I was very disappointed when I went to pick up the truck I wanted a dolly and there was none available. I had to go out of my way and go get one in another location. I was pissed off when I got there there was none. Employee need to be more professional. Nothing going to be done about I wasting my time.Rosa D.
Customer did not leave a comment.Pedro H.
as usual the HYde Park Uhaul workers are the bestRalph K.
Give these folks at this location a raise! Their doing a great jobRene C.
Customer did not leave a comment.Ricardo H.
Customer did not leave a comment.Rose S.
I was double charged for insuranceDudley V.
Make sure your trucks are running smoothly and no issues.. because mine kept telling me to check gas Cao and it was pretty much damaged making all types of noises.sharita J.
5 stars customer service was excellent and very pleasantChanvilla W.
Customer did not leave a comment.nadine s. | First Impressions
Nothing 100% satisfied.YVES L.
Customer did not leave a comment.Janelle D.
Military Discounts on side would be a great way of getting more military business.Leonardo T.
Great customer service, very helpfulCourtney K. | First Impressions
Customer did not leave a comment.Courtney K.
Customer did not leave a comment.RODNEY E.
On Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.Donnette H. | First Impressions
Very good attention and respectful thank you. Muchas graciasAngel R.
He was fast and efficientPaul M.
Good costumer serviceANGEL R.
Guy at the front desk was rude.Angel A.
We requested a dolly which the confirmation said it was going to be there. There was not a dolly available.Kathleen M.
The last two times I rented from U-haul in Hyde Park the vehicles were filthy, cigarette buts and the strong smell of cigarettes in the cabin, the tires very soft and when I returned the vehicle and expressed my displeasure the youngster on duty was argumentative and unapologetic. I know that's not how Darren and the more mature long timers act. Greater emphasis needs to be placed on preparing the vehicles for dispatch and ensuring that your company is represented well. Joseph Ortiz is always helpful and courteous.Oral H.
The truck as difficult to use. The right view Mirror broken and taped onShakharii F.
Some of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn’t find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!DEMETRIANA P. | Overall Experience
Customer did not leave a comment.Kathy W.
I have utilized this branch a number of times without problem until this most recent incident. Upon returning truck I reported that the rear door failure caused a 2 hour delay for me at job site. I had four laborers waiting on the clock costing me an extra $200.00. The clerk checking truck in was not receptive to even discussing any adjustment in price . He was actually rude and went silent on me. I find this unlike my previous dealings with Darron the manager of the Hyde Park facility. Not good customer service. Please respondRONALD B.
make sure that there are no warning lights before renting the vehicle. My van had low tire pressure for several tires & oil change needed light was on.Elizabeth L.
Easy pickup & drop off, & both associates I encountered were very pleasant, kind, helpful, @ efficient.Michelle B.
Include costs of surcharges with the reservation. I was a bit shocked that my small trailer rental increased by $15 upon pickup. Be more transparent Uhaul.Kelly W.
Repeat customer who is treated very well . Staff is friendly and efficientRONALD B.
Customer did not leave a comment.JONATHAN A.
was very helpfulMELVIN P.
staff always greatRalph K.
Great servicesJAMES E. | Overall Experience
Not allowing customers to book if trucks are not available.Stephanie V.
Employee providing service was a one person show. Doing it all on their own, multitasking like I e never seen! Please value this employee!Nicol R.
Customer did not leave a comment.Bob O.
It was a terrific experience. Martin was super helpful and got me on my way quickly. Even helped me to find a safe place to park my car off site.CAROL R.
Customer did not leave a comment.Shalindi R.
I use this location all the time, they take their time to break down and explain everything to you your rental order, and that's very helpfulALZAYAH M.
Customer did not leave a comment.ALYCE B. | First Impressions
The pick up was filled with snow and they overcharged meSULE R.
More equipment availability including unitsJanice F.
Equipment was available on time, Staff was friendly. Give them a raise!RENE C.
Todo el personal fue muy amable las veces q fui haya hasta el de limpieza tambiénDelmymaribel B. | Overall Experience
Sometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpfulaleta b. | Overall Experience
PLEASE CLEAN & SERVICE THE VEHICLES 😡😤😠NATASHA V.
The gentleman who rented the truck for me is outstanding wonderful young man looks like he worked very hard everything was awesome.KAREN G.
Customer did not leave a comment.SABINA C.
Customer did not leave a comment.Victoria E.
The information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron’s staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.LISAMARIE S. | First Impressions
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.Tyler S.
Customer did not leave a comment.KIERAN C.
Customer did not leave a comment.NOREILY C.
Customer did not leave a comment.SIMON S.
Customer did not leave a comment.Princess M.
Excellent Keep it upOTHON N.
The truck took a while to start, needed a tune up. I was very annoyedLinda L.
If you ask for the manager he is never there. Asked again another day he was on vacation. Called the number on the door nothing. I don't even want to reach out anymore just need to let Uhaul know this is not how business should be conductedMARSHENA D.
I had to buy a ball for the trailer hitch and the gentlemen at the location put it on. However, he clearly did not put the pin on incorrectly as the clip for the pin fell off and the pin fell out and the trailer fell off my car while I was driving. I've been towing things for years that is never ever happened. I feel I also should mention I did not drive very far, literally a few miles.MATTHEW W.
Todo excelente muy complacidaRUBERKI A. | Overall Experience
Really professional rep behind counter!!Sarah B.
Customer did not leave a comment.JEAN A.
Customer did not leave a comment.RICHARD S.
Nice placeFred A. | First Impressions
Nothing at this time, my experience was great.NEMLINE P.
Customer did not leave a comment.Pedro H.
Customer did not leave a comment.Thiago L.
Make sure the gas is at the indicated level, not close byCASIMIR M.
It was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.Kevin G. | Online Move In
The Hyde Park location is very awkward. The building is on multiple levels without clear signage as to where vehicles should be returned. The parking lots are too small to accomodate equipment as well as customers' vehicles. The staff was very helpful though it was not clear when I signed up for a storage unit that that unit would be on a "second" level accessible only by stairs. Some clarity around this situation would probably be beneficial.Kevin G.
Customer did not leave a comment.DAVID S.
Person working did not want to help with anything, vehicle had wire exposed, windows had grease strewn across them, vehicle had the check engine light on.JOSEPH M.
Darren is a good man who runs a smooth operation and is always gracious and helpful to me when I rentJOSEPH S.
Customer did not leave a comment.CHIZOBA N.
Overall very convenient service. Reserved on-line. Pick-up of vehicle in office with slight confusion as order was in drivers name, not person placing order/ paying.KEVIN M.
Customer did not leave a comment.REGINALD R.
Customer did not leave a comment.Susan W.
My self drop off app crashed 3 times before it finally worked. Also, there was no clear designated drop-off box for the keys (I eventually found an employee inside and return them). This is confusing, especially for customers who might be dropping off after hours!Matthew S.
Customer did not leave a comment.RAPHAEL W.
The guys who worked on 12/27 to help were great.Patrick C.
Customer did not leave a comment.Iyuana B.
The staff at this location were very helpful!! They made my pickup so easy. I would certainly choose them again.Suzanne P.
Question 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.DAWN T. | Overall Experience
Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞Karmela Y. | First Impressions
My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.Keith C. | First Impressions
Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.GLYNIS W. | First Impressions
Staff was helpful, nice.DELANCE S. | Overall Experience
I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahanjames c. | First Impressions
Customer did not leave a comment.ROBYN B. | Overall Experience
There was a problem with the online reservation, however the staff worked hard to help us get a unit. I’m very grateful.JAMES E. | First Impressions
Customer did not leave a comment.Martin B. | First Impressions
Customer did not leave a comment.Paul V. | First Impressions
Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.DIANNA R. | Overall Experience
Customer did not leave a comment.Nicolette E. | Overall Experience
Customer did not leave a comment.Carson R. | First Impressions
We're so much appreciate for the great business 👏👏👏👏👏👍🏼Karmela Y. | First Impressions
Customer did not leave a comment.Bruno Z. | First Impressions
It’s Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul’s staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVERTANIA l. | First Impressions
Customer did not leave a comment.DON H. | Overall Experience
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.Jackie S. | Overall Experience
Customer did not leave a comment.michael m. | Overall Experience
There needs to be more staff available to help customers with what they need and it was very crowded..Renee S. | First Impressions
Customer did not leave a comment.SOPHIA A. | Overall Experience
The staff were very accommodatinMATTHEW C. | Overall Experience
There was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was keptIris m. | Overall Experience
Customer did not leave a comment.Brenton M. | Overall Experience
Customer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.ogheneyoma a. | Overall Experience
Customer did not leave a comment.Nallia S. | Overall Experience
Customer did not leave a comment.Jackie S. | First Impressions
Didn’t move inNeil H. | Overall Experience
Customer did not leave a comment.Linnay M. | First Impressions
The desk staff were very friendly, helpful, and accommodating.MATTHEW C. | First Impressions
Customer did not leave a comment.jose a. | First Impressions
My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.SOPHIA A. | First Impressions
Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.Stephanie R. | First Impressions
Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!Scott M. | Overall Experience
Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everythingcalvin j. | Overall Experience
A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.aleta b. | First Impressions
You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020JEAN D. | Overall Experience
Customer did not leave a comment.Ada N. | Overall Experience
Customer did not leave a comment.crystal s. | Overall Experience
Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.gia r. | First Impressions
excellent serviceALEXANDRO M. | First Impressions
The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big dealAria P. | Online Move In
Customer did not leave a comment.Jeff C. | Overall Experience
Customer did not leave a comment.CIARA W. | Overall Experience
Customer did not leave a comment.Yulisa O. | Overall Experience
The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanksjavy o. | Overall Experience
Customer did not leave a comment.iris p. | Overall Experience
Customer did not leave a comment.linda b. | Overall Experience
Great serviceJanine G. | Overall Experience
David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.Nicole C. | First Impressions
He was a good sportmelissa v. | First Impressions
Great serviceivyaisha b. | Overall Experience
Thanks Darren!Christopher F. | Overall Experience
Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.Kerry c. | Overall Experience
thanks U-Haul staff. Hyde Park store will continue getting my business.angelque c. | Overall Experience
This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.eden F. | Overall Experience
Excellent manager and staff. And very friendly and efficient.Daniel P. | Overall Experience
I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!eden F. | First Impressions
Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.Mariah W. | Overall Experience
I was happy with the accommodationsshanika b. | Overall Experience
Quick process and easyDORIS V. | First Impressions
The staff (some of them) was terriblezacharoula x. | Overall Experience
Like the service.alfred a. | First Impressions
Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.sylvester w. | Overall Experience
The young lady was very nice also the managersoni l. | First Impressions
Worst experience everDillon M. | Overall Experience
Alex Roman the manager was very helpful and professional..!!!Oscar G. | First Impressions
hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothingmelisa j. | Overall Experience
El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de aguaAlexis L. | Overall Experience
The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.KATHRYN K. | Overall Experience
I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest controlElander G. | Overall Experience
Everyone was friendly And very hwlpsjl with my last minute request.Cherise K. | Reservation
The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.BERNISE G. | Overall Experience
The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairlyTOVIAS L. | Overall Experience
The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!Dillon M. | Overall Experience
The upper-level lockers are really inconvenient. The staff member, however, was very helpful!Benjamin B. | Reservation
Its a great service and I wish they remain great and for ever!Gul N. | Reservation
This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.shauna w. | Reservation
En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cercaJuan A. | Overall Experience
Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.Sarah F. | Overall Experience
Worst business I have ever endured with any company ever.EDDIE M. | Overall Experience
The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yoANGELA W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!