Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered furniture pads online when making my reservation but they were not included with the truck rental. In addition, I was looking forward to the online check-in/pick-up process but your website was "down for maintenance". The two employees working the counter did the best they could but there was a line of customers waiting for service both during the pick-up and drop-off time period. If the website is going to be down for the automated pick-up, it would be best to make sure you're staffed fully.
SHION H.
Rating:
5.0
Customer did not leave a comment.
RIADH A.
Rating:
3.0
My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work.
Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.
SOPHIA A.
|
First Impressions
Rating:
1.0
I ran into a number of issues with my rental. My vehicle was illegally towed from in front of my apt with my possession in the truck. Both Uhaul and the towing colluded and refused to allow me to pick up the rental despite still being within my contract. I reached out to. N
number of people at Uhaul who are/were unresponsive. The manager at the location was very rude, applied a number of fees to my card, and stated he "did not care" about our issues. I am currently working with my credit card company and the attorney general in getting these issues straightened out. Very disgusting experience undeed.
LUNIDE D.
Rating:
5.0
Wipes for steering wheel of vehicle, it was sticky
Michael W.
Rating:
5.0
Customer did not leave a comment.
DEBRA M.
Rating:
5.0
Customer did not leave a comment.
JOSE B.
Rating:
4.0
need people who work faster...
HUGO D.
Rating:
1.0
I reserved online for an 8am pickup and received a call to confirm the pick up and the location it would be available at. However, no one was available for the 8am pickup so I had to wait until 9. This caused me to lose the movers that I had to help me. Very unsatisfied with uhaul in general for allowing me to reserve a truck for a time that it could not be given.
MEGAN M.
Rating:
5.0
Everyone at desk is extremely helpful and nice
RALPH K.
Rating:
5.0
Customer did not leave a comment.
HANS R.
Rating:
1.0
Customer did not leave a comment.
Selvaraj N.
Rating:
5.0
Customer did not leave a comment.
DANA C.
Rating:
5.0
Customer did not leave a comment.
FITZMICHAEL J.
Rating:
4.0
Customer did not leave a comment.
DARVON C.
Rating:
1.0
I had been U-Haul customer for a long time it's the first time I had ever had bad experience with the location and with the U-Haul customer service I call customer service three times I waited over an hour for each time the one time I had Someone to answer me they end up transfer me to another customer service stayed on hold over hour I end up hanging up bad very bad towing dolly don't have strap
Gamrelanbia M.
Rating:
1.0
Communication was poor . I had to literally inch my way out of a parking spot & told to take one of two vehicles ( of course I get the one close in ) . Funky smell . No drop box for key ! No directions for first time user of U-Haul . Disappointing
YODIT W.
Rating:
3.0
Customer did not leave a comment.
DAVID M.
Rating:
1.0
Customer did not leave a comment.
Chrissy W.
Rating:
4.0
Service counter is a bit cluttered and it was not clear to me exactly which window I should go to.
FREDERICK B.
Rating:
5.0
Customer did not leave a comment.
Steven B.
Rating:
4.0
Customer did not leave a comment.
ALEISHA S.
Rating:
3.0
The check process on the phone was poor. Too manny steps that should have been done at rental
Truck was in very poor condition. Check engine light came on intermittently. Transmission was bad and either shifted too soon or not when it should. Roll up door was over spring and almost came off tracks. Mileage was abysmal that I needed to put in 10 gallons of gas to cover 73 miles of driving with no idling. Terrible
THOMAS D.
Rating:
5.0
Customer did not leave a comment.
JAZMIN A.
Rating:
3.0
Customer did not leave a comment.
MARQUIS W.
Rating:
5.0
The clerks were. xxxhelpful and courteous.
ALMA S.
Rating:
1.0
The poorest customers service specially from a manager
MARIE V.
Rating:
5.0
I have no complaints sales associates were great and explained everything I needed to know and answer all my questions
Kenneth S.
Rating:
5.0
I had no problem with my visit to the location. The employee was very professional and and was very nice to me. I look forward to doing business there again. I was impressed.
ANDREW K.
Rating:
4.0
Customer did not leave a comment.
ASHLEE P.
Rating:
1.0
Charged wrong amount by over $100
MOSHE Z.
Rating:
5.0
The only disappointment was I got charged a lot more cause we exceeded the estimate of mileage. That's super annoying and needs to be clearly explained by staff. Other than that they were great guys and it was an easy process.
KEVIN G.
Rating:
5.0
Customer did not leave a comment.
Marie H.
Rating:
5.0
UHaul does not reveal all charges upfront. Advertising 19.95 rentals is damned dishonest. I won't be renting from you again.
MICHAEL L.
Rating:
3.0
Customer did not leave a comment.
eliane K.
Rating:
1.0
They used credit card not authorized, they charged the card 5 days later and has multiple charges
RYAN F.
Rating:
5.0
Customer did not leave a comment.
ANTHONY C.
Rating:
4.0
Customer did not leave a comment.
DEBORAH W.
Rating:
3.0
The first truck I rented was extremely damaged to the point I had to return it and get another one.
GABRIEL S.
Rating:
5.0
Customer did not leave a comment.
LUZ H.
Rating:
5.0
Have more trucks available
YANNA H.
Rating:
5.0
Customer did not leave a comment.
LISA M.
Rating:
2.0
I am a returning customer and I am particularly angry at your new policy to only accept major credit cards for van and pickup truck, especially when we purchase the CDW. Your remaining truck like 10' seems to be poorly maintained an are not suitable to our needs. This credit card thing really feels to be taken for a frauder or a bad customer per definition. I hardly expect to have a commercial gesture from you at the exclusion of an apologizing email. Be aware that because of the above I would not anymore recommend your company and will likely look around for one of your competitor.
Regards
Geraud G.
Rating:
5.0
Customer did not leave a comment.
LILIAM P.
Rating:
4.0
Customer did not leave a comment.
SHERIEL D.
Rating:
1.0
The starting mileage and fuel level was incorrect.
I was told to take a picture with the link that was sent to my mobile phone. This did not work so I was billed an extra 54 miles and 13 gallons of fuel which led to being overbilled by $140. Im literally on hold now for 35 minutes. They couldn't do anything at the location
Frank E.
Rating:
3.0
Service was o.k until we returned the vehicle after nine days. The clerk stated we used 200 miles and left us in shock!! We only drive from Dorchester Ma to Downtown Boston on 8 days. 200 miless is Boston to New York! We asked them to check it over. My guess is that the clerk imput the starting miles 100 over. We felt ripped off $100. We called for the manager but the clerk said there was NOTHING HE COULD FO FOR US...unless we had pictures. LESSON LEARNT. Never again!
WENDELL G.
Rating:
5.0
The process was quick, easy, and efficient. This location provided great service for pickup and return.
SAHADIA B.
Rating:
5.0
I use this location often. It's close to the area's I need to move things and the staff are very knowledgeable.
JOHNNY T.
Rating:
5.0
Customer did not leave a comment.
ROHAN B.
Rating:
4.0
Had empathy for my situation but nothing further
DEIRDRE M.
Rating:
5.0
Nothing you good
JEAN C.
Rating:
5.0
Hink
LENNON P.
Rating:
5.0
Customer did not leave a comment.
RALPH W.
Rating:
5.0
Great customer service, store very clean. Excellent location
ODANE H.
Rating:
5.0
Keep up the good work that you are providing!
PAMELA R.
Rating:
5.0
Customer did not leave a comment.
LEROY P.
Rating:
2.0
The parking lot to bring back the truck was extremely tight quarters .
TIFFANY J.
Rating:
4.0
Looked at a few storage spaces, one of the storage unit
the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.
Stephanie R.
|
First Impressions
Rating:
1.0
Truck was on E fuel and they charged 88.00 dollars for fuel.
Plus I asked for a 26' in West Roxbury and I got a 20' in Hyde Park so I end up making two trips so double the miles. ( NO HAPPY).
Frank M.
Rating:
5.0
Friendly workers behind the counter. Truck seemed to be rough shape but ran well and got the job done, was very clean and carried my junk as intended. Also cheaper than I expected. Would recommend.
Connor H.
Rating:
5.0
Customer did not leave a comment.
FRANTZ B.
Rating:
3.0
The steering wheel was too loose
Figure out a better way to deal with gas level
FRANK E.
Rating:
4.0
Billing issue - Upon initial rental I was asked for an estimate of time and mileage which I gave but having rented before, I knew there is a 24hr window. I went past my estimated time. I called just before closing and was unable to reach anyone so I contacted customer service and was informed (confirmed) of my 24hr window. Upon returned I was informed that I was charged for a 2-day rental because of going over my "estimated" timeframe". Upon explaining my interaction with the leasing agent the fee was adjusted. I was informed that the leasing agent didn't thoroughly communicate the policy. This should be corrected immedidately.
LORENZA J.
Rating:
4.0
Customer did not leave a comment.
David M.
Rating:
5.0
Customer did not leave a comment.
ORAL H.
Rating:
5.0
Customer did not leave a comment.
JUANETTA N.
Rating:
4.0
If would be great if you guys had cash on hand. I paid cash for my rental today and wasn't able to get the change back that was due to me.. Also the receipt that I received stated that by card was being charged. I was very clear at the beginning that I was only using my card to hold the reservation and I would pay cash at the end. It would be great if the transaction would reflected what actually occurred. Date 3/2/21 @ 4:20pm
Lastly, the wait time for service was over 35 or so mins. long. It was only one person there and he was new to the position because he needed to call someone for each transaction he do.
PAMELA T.
Rating:
2.0
Customer did not leave a comment.
JONATHAN Y.
Rating:
5.0
Customer did not leave a comment.
Stephen B.
Rating:
5.0
Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!
Scott M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE K.
Rating:
3.0
Customer did not leave a comment.
MARCIA S.
Rating:
5.0
Good customer service!!
VANZUELA S.
Rating:
5.0
Customer did not leave a comment.
MORGAN G.
Rating:
1.0
Uhaul is charging me 1k of damage when there was a snow blizzard and we paid for coverage
ANJEL L.
Rating:
5.0
One tire needed air. Please check vehicles before providing to customer.
DAVID M.
Rating:
4.0
Drop box location is difficult to find
ADWOA M.
Rating:
5.0
Customer did not leave a comment.
Timothy M.
Rating:
1.0
Was supposed to do a 24/7 pick up and when we showed up the vehicle wasn't prepared so we could get it at the time we selected. Nearly no one was wearing their mask appropriately within the store front. Crack in front windshield of van that was not communicated beforehand.
CAROLINE J.
Rating:
5.0
Customer did not leave a comment.
ROBERT S.
Rating:
5.0
Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything
calvin j.
|
Overall Experience
Rating:
5.0
Keep up the good work
DANNY B.
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN W.
Rating:
5.0
Customer did not leave a comment.
CHAMIL G.
Rating:
3.0
In my initial inspection of the truck when I picked it up, I noted that it was clean. After actually settling in and driving I noticed that the area inside the truck where the cupholders are was pretty dirty. I wasn't using any of that space so it was no big deal.
KATE D.
Rating:
2.0
Over charged no will call me back
DAUNIELLE B.
Rating:
5.0
The person who cleaned my truck when I returned it was great. I had left my sun glasses behind and she found them for me.
John S.
Rating:
5.0
Customer did not leave a comment.
Paula P.
Rating:
5.0
Darron was great when I checked in and out and the equipment was in good shape. My only issue was that someone who used the truck before me smoked in the cabin. It smelled and there were ashes on the dashboard.
THOMAS M.
Rating:
5.0
Customer did not leave a comment.
IRMARYS R.
Rating:
1.0
Totally a messed up experience! Already filed a complaint!
Chayanica D.
Rating:
5.0
Customer did not leave a comment.
PHILIP O.
Rating:
1.0
Truck was clearly not even wiped down so considering it's a pandemic that was not very pleasant. Also, very misleading as you advertise $19.95 on your trucks and charged my card $160.00 to bring one load from Hyde Park to Taunton and back to Hyde park. I even asked if I could drop off a closer location and they simply said “it would cost a lot more moneyâ€. I don't see how you could possible charge more than that.
ALEXIS C.
Rating:
2.0
A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.
aleta b.
|
First Impressions
Rating:
1.0
The tire was low , the key take forever to turn
DEMETREY W.
Rating:
3.0
Customer did not leave a comment.
Jude A.
Rating:
3.0
VAN RENTED SMELLED LIKE WEED, WHERE I GOT A HEADACHE FROM HOW BAD IT SMELLED, AND THERE WAS EMPTY JUICE BOTTLES IN VAN, OBVIOUSLY THIS WAS NOT CLEANED OR VERIFIED FOR NEXT CUSTOMER TO USE...
SANDRA A.
Rating:
3.0
Insure all the trucks are maintenance and service for customers safety
DEWAYNER W.
Rating:
3.0
Have the drop box in an obvious location. And not charge up my credit card for the next day just because I'm late returning it. Ask questions 1st. Call. You know.
Latisha M.
Rating:
5.0
Customer did not leave a comment.
JEFFREYROBERT C.
Rating:
1.0
You can not be on the phone talking to your friends or family while you're taking care of the customers. Either you put your friends or family on hold or you tell the customers be patient a little bit. Please education is the key, the need to be educated, no business without customers.
Casimir D.
Rating:
5.0
Customer did not leave a comment.
WILEMINA H.
Rating:
5.0
You are the best guys, thank you so much for taking care of my stuff.
I don't have any complain at all.
I've been with you guys since 2015 and I'll my stuff was very secured ...
I just moved out on December 5th, 2020
JEAN D.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ada N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
crystal s.
|
Overall Experience
Rating:
5.0
Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.
gia r.
|
First Impressions
Rating:
5.0
excellent service
ALEXANDRO M.
|
First Impressions
Rating:
4.0
The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal
Aria P.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jeff C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CIARA W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yulisa O.
|
Overall Experience
Rating:
4.0
The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks
javy o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
iris p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
linda b.
|
Overall Experience
Rating:
5.0
Great service
Janine G.
|
Overall Experience
Rating:
5.0
David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.
Nicole C.
|
First Impressions
Rating:
5.0
He was a good sport
melissa v.
|
First Impressions
Rating:
5.0
Great service
ivyaisha b.
|
Overall Experience
Rating:
5.0
Thanks Darren!
Christopher F.
|
Overall Experience
Rating:
2.0
Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.
Kerry c.
|
Overall Experience
Rating:
4.0
thanks U-Haul staff.
Hyde Park store will continue getting my business.
angelque c.
|
Overall Experience
Rating:
5.0
This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.
eden F.
|
Overall Experience
Rating:
5.0
Excellent manager and staff. And very friendly and efficient.
Daniel P.
|
Overall Experience
Rating:
5.0
I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!
eden F.
|
First Impressions
Rating:
2.0
Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.
Mariah W.
|
Overall Experience
Rating:
4.0
I was happy with the accommodations
shanika b.
|
Overall Experience
Rating:
5.0
Quick process and easy
DORIS V.
|
First Impressions
Rating:
2.0
The staff (some of them) was terrible
zacharoula x.
|
Overall Experience
Rating:
5.0
Like the service.
alfred a.
|
First Impressions
Rating:
1.0
Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.
sylvester w.
|
Overall Experience
Rating:
5.0
The young lady was very nice also the manager
soni l.
|
First Impressions
Rating:
1.0
Worst experience ever
Dillon M.
|
Overall Experience
Rating:
5.0
Alex Roman the manager was very helpful and professional..!!!
Oscar G.
|
First Impressions
Rating:
4.0
hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing
melisa j.
|
Overall Experience
Rating:
2.0
El servicio al cliente es bien malo
Siempre estan con mala actitud
Y el storege A 176 siempre esta Lleno de agua
Alexis L.
|
Overall Experience
Rating:
5.0
The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.
KATHRYN K.
|
Overall Experience
Rating:
3.0
I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control
Elander G.
|
Overall Experience
Rating:
5.0
Everyone was friendly And very hwlpsjl with my last minute request.
Cherise K.
|
Reservation
Rating:
4.0
The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.
BERNISE G.
|
Overall Experience
Rating:
1.0
The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly
TOVIAS L.
|
Overall Experience
Rating:
5.0
The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!
Dillon M.
|
Overall Experience
Rating:
3.0
The upper-level lockers are really inconvenient. The staff member, however, was very helpful!
Benjamin B.
|
Reservation
Rating:
5.0
Its a great service and I wish they remain great and for ever!
Gul N.
|
Reservation
Rating:
5.0
This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.
shauna w.
|
Reservation
Rating:
4.0
En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca
Juan A.
|
Overall Experience
Rating:
3.0
Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.
Sarah F.
|
Overall Experience
Rating:
1.0
Worst business I have ever endured with any company ever.
EDDIE M.
|
Overall Experience
Rating:
5.0
The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service
Thank yo