U-Haul Moving & Storage of Inglewood

5793 reviews

964 S La Brea   Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

(310) 671-9001

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(310) 671-9001

964 S La Brea
Inglewood, CA 90301

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ira B. 
Rating:
2.0

They need to let people know the final price before the credit card purchase. I thought was paying for the original price which was the down-payment.

Anthony H. 
Rating:
3.0

Johnny was chill and straight to the point. The owner was on his job and did an awesome job with handling a lot of customers. Had a smooth visit. Clean office clean vehicles. And clean clothes. As well as nice and helpful.

Johnna T. 
Rating:
5.0

To be quite honest the place was empty there is only one person there in the shop so everything went very smoothly

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

DARRIN S. 
Rating:
1.0

Very rude and extremely argumentative. They give you conflicting information and will treat you like a criminal. This location by far is the worst location I've been too. I will never recommend this uhaul location to anyone.

DEVIN L. 
Rating:
5.0

Very professional and clean and they new what that are doing

MOJTABA H. 
Rating:
5.0

The battery for our truck died shortly after picking it up. While the location was able to get someone to our location to jump it, we lost 2 hours of our tightly scheduled day because of the trouble.

PAUL O. 
Rating:
3.0

Truck was not clean and smelled like cigarettes. Found cigarette butts and a lot of garbage in cargo area of Van. Pretty disgusting

Alamin T. 
Rating:
5.0

Customer did not leave a comment.

Eileen L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

FRANCO O. 
Rating:
4.0

Customer did not leave a comment.

ISIDRO P. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Perfect day!!!!

PAMELA J. 
Rating:
5.0

The Agent was very professional. I had a few people in-front of me. She maintained a good posture, friendly and very polite.

Charles C. 
Rating:
5.0

Good service.

Regina C. 
Rating:
5.0

nothing really good service

JESUS B. 
Rating:
5.0

Hire someone to help the young man outside i watched him run the whole outside by himself he's an excellent worker but he needs help

MICHAEL W. 
Rating:
5.0

Need to have supplies well organized

Juan A. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Nothing , every thing was great!!!!!!

ARLENE H. 
Rating:
5.0

Customer did not leave a comment.

Verushka E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
1.0

Return process during closing hours was/is way to complicated

KEVIN C. 
Rating:
5.0

Everything was great

CONRAD N. 
Rating:
3.0

While this location did have the appliance dolly that was needed, the 1st time, we had to waste valuable time going to this second U-Haul location because the 1st U-Haul location didn't have the dolly even though we reserved a truck w dolly online. Then two days later I called the inglewood store and I guess I was routed to call center, who said the store had appliance dolly in store (which I specifically asked) and reserved it (taking my cc info) and making it seem official, but when we arrived the store did not have appliance dolly. Just another waste of time. The store said... oh yeah, the call center can make a reservation even if we don't have it... THAT IS TERRIBLE AND SUCH A WASTE OF OUR TIME!!

Lisa R. 
Rating:
5.0

Staff was friendly and took the trailer off my hitch.

Giovani M. 
Rating:
1.0

Would be in this location's best interest not to treat people who are renting from U-Haul as thieves. I clearly understand that there are people out there that break rules and are not upfront. Its ok to verify the person who renting from you by checking to if that person is the same individual on their driver's license. BUT to take an unnecessary photo of the individual who is paying for goods and service when they provide you with a copy of their ID and you have video footage of them getting out of their vehicle, walking into your facility and paying for goods is uncalled for and displeasing to your customer. To add more fire to the fuel to fire your representative requested that I the (individual) needed to remove mask for a unnecessary photo in a middle of a pandemic. I see no justification for that! Dose your company put your staff and public health secondary? Because if this policy; which I definitely don't believe it is, as I have never experienced this treatment at any other U-Haul establishment before it's a unnecessary and unsafe. Your customers and staff safety should be number one and all your customers should be treated as A1 consumer and not a thief.

CHRISTOPHER D. 
Rating:
3.0

Customer did not leave a comment.

Brandon K. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Location close and convenient. Vehicle was exactly what I was looking for.

MARSELLA Z. 
Rating:
4.0

There was a blinker light out only, other wise things were great!!!

John G. 
Rating:
4.0

Great Customer Service

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

MARSHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Lavonne D. 
Rating:
5.0

Service was great. Would prefer if truck had full tank of gas when picked up instead of 1/4 tank, then trying to estimate how much to refill back to that level. Otherwise was excellent experience and will use UHaul again

rene C. 
Rating:
5.0

Get more Hand Dolleys

Charlesetta B. 
Rating:
3.0

Customer did not leave a comment.

Monica B.  |  Overall Experience 
Rating:
1.0

Never have been treated so poorly by a company before. I will never, ever return to that location and probably never use uhaul again because of it.

GABRIEL S F. 
Rating:
5.0

Prompt and precise service

Lauren J. 
Rating:
4.0

I needed a 15' truck you gave me a 10' and i had to leave stuff behind. I made my reservation 3 weeks in advance. I didn't even get a 24hr notice from you. I also got the wrong trailer to haul my car. I also had to go to 2 different uhauls to pick them up And when i called to complain i was offered $30 off, of $1500. What a joke. And i was supposed to get a call back from a manager and still haven't. Your customer service is terrible at best.

GIOVANY L. 
Rating:
1.0

Rented a 4x7 trailer. Advertised as 4ft wide. Its actually alot smaller than that. Couldnt fit my atv, therefore trailer was useless. Called customer service an hr after pickup since location was closed. There was no explanation they could give me besides repeating the fact that no matter what I still had to pay. I showed up as soon as they opened the following morning to return it. The young guy who helped me was absolutely rude. Havent been helped by a more rude employee any where else in any other company in the past 20 years I think! I made it clear as soon as I arrived that I was not gonna dispute the rent charge. Just wanted to return it and be on my way to my atv trip that I was alrwady late for. I just wanted to get my point accross that the measurements advertised were not correct. He straight out shut me up and told me it was my fault and I had no common sense to measure it before taking it. That I should of asked them for a measuring tape so I could measure it. That he had no time for my whinning because he had a lot of work to do. That I was still responsible for my charges so did If I wanted a receipt or not so I could be on my way. That rude! I dont think I will be going back to Uhaul in a while. Very dissapointed.

JAIME Z. 
Rating:
1.0

Customer did not leave a comment.

marcus S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

the hours of operations are too short. But the overall service was great.

Jesus B. 
Rating:
5.0

Both reps were awesome

ABEL A. 
Rating:
5.0

Customer did not leave a comment.

Bryanna P. 
Rating:
5.0

This is my preferred location for booking a 10-foot truck, twice a month, to pick up large quantities of food from the Los Angeles Regional Food Bank for distribution to my community. The staff is always very professional, friendly, and eager to assist.

Willa G. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

Marie R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

Stop charging customers for equipment never requested.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Ivette N. 
Rating:
1.0

Customer did not leave a comment.

ronald R. 
Rating:
5.0

Keep up the good work

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
4.0

Customer did not leave a comment.

alejandra J. 
Rating:
5.0

Thank You U-Haul!!!

Devone S.  |  Overall Experience 
Rating:
3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Lou H.  |  Overall Experience 
Rating:
5.0

Jorge and manager at front desk were professional, kind and beyond helpful. We appreciate you!!

MELINDA B. 
Rating:
5.0

These comments are in regards to the reservations supervisor Katisha Anderson from the Los Angeles area. She was an absolute angel that helped us within the same day find a truck after our reservations was messed up by another agent. Thank you so much for saving our move we are so grateful.

DALIA P. 
Rating:
4.0

Customer did not leave a comment.

Heberardo R. 
Rating:
4.0

Customer did not leave a comment.

jorge M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Dino C. 
Rating:
4.0

Customer did not leave a comment.

william B. 
Rating:
1.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Nothing, u haul was very professional and great customer service

Dennis Y. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

Frances S. 
Rating:
5.0

Customer did not leave a comment.

Clarice D. 
Rating:
5.0

it's about the people working there. the person (female) who helped us outside particularly..great attitude and very willing to help. made our day!

PABLO S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

Myesha M. 
Rating:
5.0

Customer did not leave a comment.

Gregg O. 
Rating:
3.0

Renting in the past was pretty quick. On this occasion there was only one person at the register and he was overwhelmed with customers. I wish there was a system like the car rental companies where you can just proceed to a kiosk or mobile app for checkout.

Jonathan F. 
Rating:
5.0

Very helpful staff, truck was clean and well maintained, ran like a champ.

Steven W. 
Rating:
4.0

More signs showing where to drop off the vehicle. And before coming there we were NOT TOLD WHERE TO DROP OFF THE VEHICLE, until the morning that it was dropped off and we contacted the national office. We should have been informed where to drop off the truck, the day we rented and took possession of it.

IDAN G. 
Rating:
1.0

They overcharged, they have lot of hidden fees/ for 5 hours small truck rental costed $76 for 32 miles . I will never ever use this company again

Ashok K. 
Rating:
5.0

Central call in wait times exceeded :30 every time. More customer services operators and same location would be helpful.

RANDALL S. 
Rating:
3.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer service was great. Office checkout, equipment pickup and equipment return was easy and pleasant.f

joe P. 
Rating:
5.0

Customer did not leave a comment.

Gregg O. 
Rating:
4.0

I would recommend the Inglewood location but would NOT recommend the Lincoln Boulevard location. The website allowed me to rent a box truck, a size which they never carry at that location. The night before the pick up, I called to confirm my reservation and the person I spoke with confirmed and let me know everything was all set. When we arrived to pick the truck up, only then were we told our reservation had been *cancelled* and that they never carry that sized truck. Luckily, the Inglewood location had a truck available and we were able to get what we needed.

anthony F. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Excellent, friendly and quick. They really care and represent Uhaul in the best way. Great frontline staff.

Roxanne S. 
Rating:
3.0

Customer did not leave a comment.

Tristan P. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

GREAT CUSTOMER SERVICE

Juan O. 
Rating:
3.0

The only issue that I had was they were trying to tell me that they had ran out of adapters for the lights on a tow dolly that I reserved and that I was going to have to go buy my own. I was not to happy that you were going to make customers pay for something that should be included in the rental. The gentleman that was assisting me said that the customer in front of me took the last adapter. I asked if she had a reservation since I heard the customer talking in a conversation about that the did have what they needed and she didn't have to reserve it since they had alit of them. So I told them that she shouldn't have received the last adapter especially since she didn't reserve her dolly and I was a customer that did. They did find extra adapters so I didn't have to go purchase one myself it just took longer fir me to get the tow dolly and check out. I was there for about hour.

Norma S. 
Rating:
4.0

I only drove 70 miles and ended up having to put 12 gallons of gas into the truck. Unbelievably bad fuel economy.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Maryc G. 
Rating:
3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Lou H.  |  First Impressions 
Rating:
5.0

Rick came through for me yet again!

jonathan F. 
Rating:
5.0

Suggest that corporate update their reservation system. The Inglewood location has excellent customer service and due to misinformation from the online representatives, they were able to assist me in a state to state move without me having a heart attack from stress. Thanks to the Inglewood facility for restoring hope with compassionate professionalism.

laura M. 
Rating:
5.0

Staff was courteous and helpful. Only issue was a loose driver's side rear view mirror.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
4.0

Customer did not leave a comment.

Leslie M. 
Rating:
1.0

Terrible from the start. Ubox arrived two months late, and when it arrived it came in a different ubox without my lock! All of my fragile items I had carefully packed on top were on bottom of the ubox and broken. I have been trying to reach the claims department the last 3 days without a response.

Spencer D. 
Rating:
4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Thomas T.  |  Overall Experience 
Rating:
3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

SALVADOR A.  |  Overall Experience 
Rating:
2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Keith T.  |  Overall Experience 
Rating:
5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Constance M.  |  First Impressions 
Rating:
1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

quiana a.  |  Overall Experience 
Rating:
5.0

Great Service

PHYLLIS S.  |  First Impressions 
Rating:
4.0

Great staff

Tonya S.  |  Overall Experience 
Rating:
5.0

Great

james c.  |  Overall Experience 
Rating:
5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Jaasmin F.  |  Overall Experience 
Rating:
4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

WILLIAM H.  |  Overall Experience 
Rating:
1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Kim G.  |  Overall Experience 
Rating:
5.0

Very satisfied

Waunra B.  |  Overall Experience 
Rating:
4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

COURTNEY M.  |  Overall Experience 
Rating:
1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

COREY H.  |  First Impressions 
Rating:
5.0

Had my storage since 2012 and never had a problem. Thanks

HOWARD C.  |  Overall Experience 
Rating:
1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Vivek K.  |  Overall Experience 
Rating:
1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Saundra G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Mark K.  |  Reservation 
Rating:
5.0

Friendly staff, great place, great experience!

Edgardo T.  |  Overall Experience 
No reviews have been submitted for this location.

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