Customer Reviews for U-Haul Moving & Storage of Irving

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Irving

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Matt J. on

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Ok. Trailer. U guys have better ones.

vijaya sankar V. on

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suggestion to Improve your system. Everytime I call you guys, you have to start over the application. Finding or updating the current booking is again a difficult process. You guys could accomplish a lot of things if you have a good system that supports your support staffs. I have also got complaints from the moving help when the reached the facility finding the UBox and going back and forth most times. Please take care of the moving help eco system. Bring in only the qualified people with good ratings.

Morgan G. on

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Michael M. on

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Jeannine H. on

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Craig Jones has very Unprofessional Customer Service skills. He allows other people to go to the counter and get service, before the ones waiting on line. He had to assist an employee on the computer, because he lacked training!

Margaret D. on

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Very friendly staff

Angelena P. on

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Very disappointed in the way things are being run now at U-Haul. In years past, when I or a family member had rented a truck, it was ALWAYS brought out with a FULL tank of gas and return it with a Full tank or pay the difference. This time, it was brought out to me with less than 1/4th tank and I was told to return it with what I received it. I put gas into it to get the moving job done, but didn't know how much was going to be needed, so I put in a certain dollar amount and it ended up being near 3/4th of a tank. I was not compensated for the extra gas. Also the advertised "Daily Rate" is not what you end up paying at the end of the day. I do not know if I will continue with using U-Haul for moving needs.

Phu T. on

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Cathy J. on

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Thomas A. on

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Sharon R. on

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Always have minimum 1/2 tank gas when customer picks up. 1/4 is a touchy situation. Employees very good and helpful, friendly.

Vicky W. on

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The person who attached the trainer could not move the trailer 3 feetto attach the trailer. I had to rejust the truck to in a narrow allay for him to attach it

Jaime M. on

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David J. on

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Hire more people. Your guys were having to work the counter and the outside - so the wait for service was longer than it should have been.

Taha A. on

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They charged me way too much

Thomas A. on

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Ferriah W. on

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Service at this location was horrible there's one person working another guy roaming 5 people in line apparently you could check in online bill your mobile device the representative may be aware of that after standing in line over 30 minutes he could have made an announcement to the line making everybody aware of the check-in option after speaking with him he stated that there were signs up and if people read the sign they would know that option was available again I would never rent a truck at this location again due to poor service customer service is horrible and that's huge these days

Richard D. on

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Keep up the good work

Craig W. on

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Craig and Kennedy are awesome employees. Friendly and helpful.

Anthony B. on

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The location was ok. I did online rental. The online experience was not good. The app restarted several times and times out too quickly as I walked to take the pictures.

Philip T. on

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Manager really helped me this morning @ equipment turn in.

Jorge M. on

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Have another team member to help out with customers. I didn't mind waiting, but I spent about 45 minutes from the time I walked in to the time I was driving off with the trailer I rented,

Daniel L. on

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Abdelrahman Y. on

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Uhaul best serves in all company in America I'm very happy to use uhaul and my friends and my community

Wilbur J. on

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Robert L. on

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This location is always helpful and has great hours.

ETHAN N. on

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Erick O. on

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Love Uhaul! Will always use for any moves or storage. Wish there was a point system to get some kind of discount for usage.

Sadettin E. on

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Sergio V. on

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Just excellentl logistics and service

Jody M. on

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Faye S. on

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Louis F. on

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Jasmine W. on

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Mariela C. on

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SUSAN E. on

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I came in on Friday to reserve. Waited at least an hour one very nice guy behind the desk. Too long a wait When I came for pick up on a Saturday one guy behind the desk. When I came to return on Saturday one guy behind the desk. I spent a total of 3 hours on this rental of hours. The staff was wonderful the wait not so much

Darcelle G. on

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michael m. on

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One customer service provider not enough to cover front end with customers waiting to be waited on!

Tanja S. on

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The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly

Katherine N. on

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Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Angela B. on

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Need more staff

Angelica W. on

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Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Nellie M. on

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I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Tonya O. on

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Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Brandon C. on

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Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

lila f. on

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The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lance t. on

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They went way out of the way to accommodate my needs and for that I will always recommend them

Dicky F. on

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Great service.. and VERY nice reps in facility.

brittany r. on

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This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

KWAME B. on

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Please consider 24 hr access to units.

Moses N. on

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Good service

Theodore C. on

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Very professional!

Michael G. on

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Totally satisfied with the service & products provided.

BREE S. on

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Everyone is super helpful and very nice:)