These are not yes/no questions. The staff was friendly, if harried. However, they did not provide any information, such as billing, entry information, etc. What information they provided was incorrect. This is the only business in America that doesn't have the ability to provide bills? This is basic business practice! The customer service is horrible! Only the manager has a clue how to speak to customers or solve problems. The facility is rough around the edges. The elevator is poorly maintained and there are no efforts at cleanup.Timothy C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Jefferson Park
U-Haul Truck Share 24/7© Location
Chicago, IL 60630
(Foster and LeClaire just west of Elston)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AIDAR S.
Customer did not leave a comment.Wanda T. | First Impressions
Customer did not leave a comment.ATIERA C. | Overall Experience
I found that filling out the online form was BAD. When I tried to enter my wife’s info as an alternative contact, it would not let me use our same house address. Kept rejecting it. I had to change the address by one digit for it to work.James E. | Online Move In
Easy peasy. In and out in 10 minutes.William S.
Everything was great with the van and very simple to navigate the online check in and check out..Brian F.
Customer did not leave a comment.Derrion B. | Online Move In
I have reached out to the location for the license plate information to pay the necessary tolls. I have not received this information and it has been over 2 days.Jameson O.
First time using a uhaul self-serve location. Was slightly confused on the key retrieval and return process. I was under the impression I'd return the key to the same box I received the key from, but when it wouldn't open with same passcode, I left the key in the after-hours return box. Still, as I write this, I'm not sure where the correct key return is. Tried calling the office, but was told there was a 20 min wait for live person. Would use again though. Wish I had clarification on the return key though.Brendan M.
Customer did not leave a comment.Timothy P. | Overall Experience
The van keys were not in the drop box - had to wait for employee to arrive to get them and that set my schedule back. Van seats had pet hair on them. Upon return, website would not accept my location - had to call manager cell phone to ensure the van was returned without extra fees.Paul A.
Customer did not leave a comment.Maria P. | First Impressions
Make the instructions easier to follow or understand to return the keys. Our keys for the rental was put in the wrong location and required an employee to come and open a box for us which caused a 25 minute delay.Alex D.
I reserved the truck online the day before. When I got to the location there was no one working so we had no idea how to get the keys to the truck. We tried calling the number on the door but they were not helpful. We had to re-reserve a truck online and then were able to get the keys from lockbox to use the truck. I was unable to get the truck back by the time I Had originally intended (5:30pm). I called the uhual office and they said as long as I had the truck back by 10:30 am the next day I would not be charged extra for the rental. I returned the car a few hours later. When I got my email receipt of the rental I was charged for two periods so it cost me double the price.Marc B.
The online reservation is terribly confusing and surprisingly thorough. It took way longer than expected and it took a long time to talk to a human to get everything sorted out.Amanda P.
Absolutely horrible experience returning the truck. Uhaul wouldnt recognize my location (enabled location services, tried on 2 browsers, reset phone). There was no one at the location to help. I called and banged on every door for 10 minutes. Empty. I tried calling the uhaul customer service number, but was on for 10 minutes with no answer. I was almost late for work because of it. Truly awful and made me want to quit using uhaulAbby T.
Cancelling an off-site storage should not require a client to have to stop in to say I’ve moved out. No employee can verify your claim at the moment anyway. What’s the point in wasting ones gas and time? Why can’t a client upload a picture showing an empty storage locker w/date and timestamp?Aaron P. | Overall Experience
Customer did not leave a comment.EDWARD N.
The storage was a clean kind of one. But the bathroom needed a bigger trash bin cause once you do t have access to a large garbage bin I saw paper on the floor and overflow garbage on a small garbage container. And a strong pure urine smell that I use my one cleaning supply cause the smell was very bad.patricia s. | Overall Experience
I arrived at this location for pickup and there was a party in the parking lot. Also was harassed by a guy that came by asking for a phone charger who proceeded to curse me out (check the cameras). I finally received my confirmation code for the lock box and the key was not in the box. Had to wait 20 more minutes for the manager to arrive with the key for my truck.Mariel V.
The location was acceptable: neat and clean, open with good visibility from the street. The vehicle was clean and ran fine. However, there were no instructions on site to explain how to use the vehicle. I ended up asking someone using the storage area for help. He explained that I should use the app and follow the steps presented to access the van. Nothing I received previously from UHaul had explained this process clearly. At minimum, there should be a sign posted directing customers to download the app to start the process.Luann H.
The only issue was trying to use the app. It didn't work and the clerk had to call to get permission before she could check me out for the rental. Not a full service U Haul facilitiesJeremiah W.
Satisfied.jose r. | Overall Experience
Elevator two door system with gate is ancient! Accidents can happen.... but it works still. I rented when there was still people in office, not anymore. People ask me all the time where management is, so I have to tell them they are on Cicero Avenue. Overall not a bad experience. Would use again if needed.JOSE J. | Overall Experience
Customer did not leave a comment.MARISOL V.
Customer did not leave a comment.Andrew B.
Never a problemLizette T. | Overall Experience
Customer did not leave a comment.ozgur G.
Make it easier to tell if a location has a desk or everything has to be done online for that location.Mahmood M.
I was not informed that this is a self serve facility that required I register and conform to your online commands.Daniel K.
There were no keys to the truck the first time I went. I stood in the rain for half an hour trying to figure it out, had to come the next day for the truck, and somehow was still charged full price. Would not recommend to anyone.Daniel S.
I'm ok with the whole "rent by cell phone" thing, but I could see where this would be difficult for many people, especially older folks. However, now that I've done it twice, I would definitely do it again.Michael C.
We were lucky enough to get a unit on the first floor. Very convenient.Darin C. | First Impressions
Fix the "self checkout" app. I've rented dozens of trucks and it never takes more than 5 minutes with a real human. With the app we had to wait for over 30 minutes and jump through hoops that were not told ahead of time.Richard N.
Excellent, seamless experience!David L.
It was a very long process. It took almost 20 min for my approval after I gave all my information to get my box code. After I was approved and given the box code, I was there almost an hour trying to open the lock and the whole time it was because the lock number was wrong. It was box #2 with a code of 636 and I on accident changed the top 6 to a 9 and it opened. The actual code was 936. I wasted a whole hour of my 4 hours I had placed and I had to rush to get everything done in 3 hours instead of 4. Prior to getting the box open, I called and was transferred to soooo many places and everyone put me on hold for a long time or couldn't help me.Yesenia H.
Mobile pick up process was straight forward, fast, easy, and convenient. I would recommend a quick tutorial at time of booking, would be helpful for those that are less tech saavy.Dennis N.
Nothing! Perfect experience. Truck was brand newTravis N.
I found the self service to be tedious and time consuming.Alexandra M.
Fix the app. It wouldn't let me go through the pick up process for half an hour until it finally started working. Also, after getting my code to the lock box, it was empty. No key. Luckily a worker came and had to get me the key but this was already 45 minutes into my rental.Chestine L.
Phone system needs improvement.carl robert r. | Overall Experience
Customer did not leave a comment.Nicolas G.
Customer did not leave a comment.James L.
The self-service option is good to skip lines and wait times, however, there are a lot of requirements that we were not aware of, which slowed us down. Probably our own fault for not reading all the requirements before we got there, but was somewhat frustrating.Wayne M.
Fix your app.Nicholas J.
Quick. Nice and pleasant but gave me the wrong size unit and I didn't catch it on the form. Had to go back to swap it out.Vincent K. | First Impressions
Customer did not leave a comment.jose R.
The customer service process was a great experience. The only issue I had was when I returned the truck. My receipt stated one price, when I returned it he quoted me a different price.Melaney M. | First Impressions
Brian W. handled my last minute request professionally. He’s very knowledgeable in all area’s and went above and beyond to accommodate my needs. Five star rating for Brian and his team!Barbara B. | First Impressions
The supervisor Becky manager Mike were very helpful professional and friendly . Highly recommend this place to anyone.SUZIE UI CHUNG L. | Overall Experience
The uHaul overall system for making reservations is in serious need of an overhaul. This experience DEFINITELY was the WORST. From booking vehicles that were not available to speaking to representatives on 3 separate phone calls just to cancel a bad reservation and get into another one. PLEASE listen to all of the audio recordings.Mohammad S.
Customer did not leave a comment.mercedes M.
Although not all things went smoothly, the staff went above and beyond to help me out. They took very good care of me.Jennifer W. | Overall Experience
No one was at the facility for me to complete my reservation; the movers and my brother waited two hours to find someone while I called customer service who couldn't get a hold of anyone.Barrett G. | Reservation
The self service check in was difficult, not intuitive, and our reservation was incorrect. Will not be renting from this location again. Took us 45 minutes to get ahold of someone who could help us.Alexandra S.
I called to reserve a truck they told me to go pick it up there when I got to the location some guy told me I needed to go online and get my truck that way I spent an hour trying to figure this out I ordered blankets and a dolly they were not in the truck and subsequently the company was trying to charge me for them I would not go to that location againmihail S.
Just over all bad serviceMARY M.
Customer did not leave a comment.Darren C.
I do like to speak to a person , rather than the internet service you are trying to implement, which by the way is so confusing, . The person that help me was very helpful and courteous.Jose P.
Customer did not leave a comment.Vanessa F.
No one is located at the site and keys are in a lockbox. You aren't told this in advance. Calls to U-Haul often require 20 minute wait times and then get kicked to odd locations to people who may not be knowledgeable. Website is poorly designed and executed. My advice is talk to a local U-Haul person live and reserve well in advance at that specific location. Relying on online / call center will result in disappointment. I was finally able to talk to a person who could help but it was not a fun experience prior to that.Kenneth H.
Checkin process online was frustrating and didnt work and it took over an hour to do the rental and the equipment ordered wasnt even available. Also i was charged for insurance i wanted to declineJeffrey G.
Customer did not leave a comment.Scott K.
I reserved the truck, but listed my husband as the driver. I used his name and driver's license number. However, when he went to pick up the vehicle he had a terrible time getting the keys. Customer service made it WAY TOO DIFFICULT to get the keys just because I was the one who reserved it. We have the same last name and his driver's license information was listed on the order. It was a huge pain and we will NOT be using U-Haul again for future needs.Andrew K.
Need staff to help ppl when applying for rental, can be a bit difficult especially for older person. Receptionist at location did a great job in helping us with the rental form on the phone. ??????anita R.
they charged me for extra millage that I did not use. there was a problem with the self check out nobody was there to help at all I got to the truck at 8:30 pm when I was schedule for 7:30Tania M.
The application was giving me problems to rent the cargo van, when I asked Sonia for help she was super kind enough to help me out throughout the steps in order for me to use the van and I was on my way. THANK YOU SONIA!!!allen G.
Customer did not leave a comment.Mark R.
I rented a van from a truck share location using a standard reservation (staffed pick up). I had to call 3 phone numbers, spend 20 minutes on hold and 20 minutes working with customer service to get the reservation changed to allow me to complete the online pick up process and get the keys. The reservation system needs to prevent that from happening.JONATHAN B.
the self service works well but may take a while to get familiar with the peocedureMing T.
It was my first time using the phone to pick up my rental and while I like the idea in theory I had some issues that could be addressed. There were no directions on the mobile browser on how to turn my location services on and so it couldn't tell I was at the store. These directions should be added to the site. Fortunately there was one employee there kind enough to help me get my rental and be on my way. I did finally fumble through how to turn location services on for my web browser and was able to return the vehicle using the mobile process. It took a while to get used to this first time but in the future I think it will be better have gone through the process once especially since I have waited up to 30 minutes at other stores in the past just to drop off a rental.Andrew S.
The attendant who helped me was awesomeAdam Z.
It was terrible experience for me. You guys started selfservice system. I lost last of time. Plus, there was no rear mirror in the car. it was very hard to drive for me. Please stop self check in system. I will never rent a truck from that location again. We rent a truck every week but if it happens again, I have to change the company. sorryGorkem F.
Our experience was terrible. My pick up location as moved three times, one was to an entirely diffrent city. Then I was forced to use the self check in app to get a pick up location in the city of Chicago. Then the self check in app didn't work and I spent an hour on hold waiting to talk to someone about tech assistance. When I spoke to someone they let me know that the app wasn't working properly and did manage to adjust my reservation and I was able to get to the next stage of the check in process but then I had to submit the drivers photos three time and when I called to figure out why they were not being accepted the representative hung up on me. I was scheduled to pick up my truck at 11am and I didn't get on the road until 1pm. The truck it self was terribly banged up and made a horrible noise when you execrated. I will never rent from any U haul ever again.Anna T.
The online only reservation system was not working on this day. Thankfully an actual human was at the store or else we wouldn't have been able to get into the truck. Also, the billing was wrong initially but thankfully corrected. Overall the experience wasn't the best but in the end, issues were resolved and things worked out.Christopher L.
Customer did not leave a comment.Jason H.
very well satifisfiedalejandro O.
Very nice people I will recommend to my friendsLUIS R.
Hello, I ordered a uhual at Jefferson park using the self service system. I reserved a uhual for 5am and arrived at 8am. I opened my uhual app and the pickup row was gray. Uhual said my Reservation is not ready yet. I called customer support, then I talked to Sonia (uhual staff). She helped me registrar for my uhual truck.iman F.
Just keep smilingemmett J.
Let me know you need to reach a secondary person prior to my arrivalTim L.
Customer did not leave a comment.Natalie R.
I was told that this location would be open until 8 and that they would unload my vehicle from the auto transport, however that was not the case. When we arrived, the hours posted said they had closed at 2pm.Petra A.
Customer did not leave a comment.Dawn J.
Customer did not leave a comment.Lynn L.
i I am satisfied, nice service, I recommend this location markMAREK D.
Customer did not leave a comment.lynne D.
Customer did not leave a comment.Carolyn G.
Everyone who works there is great and helpful. One problem is closing at 2 o'clock is a bad idea & inconvenient. Change the hours back to be open later (6 o'clock or later )or I'll have to go elsewhere.MIKE J.
Customer did not leave a comment.Terry M.
Store Manager Becky was fantastic! We thank her for her excellent service as she went above and beyond. Thank you!Heather M.
Customer did not leave a comment.EDGAR G.
Manager Rebecca was great help and informativejose R.
More custom recomendations. What are you moving ? Where to? How many miles ? How approx many items are u takin ?Jonathan M.
After purchasing insurance for the rented vehicle, I was told the vehicle would be covered if something were to happened. Unfortunately, something did happen and this location slammed me with a $150 charge for a deductible. No one did mention anything like that. In fact, the contrary. i was told any damage to the car would be covered. I will report this to the BBB and the office of the Attorney General. They need to tell people the truth about those hiding charges. I will not be using this or any other U-haul location again and I will make sure to pass the word out in social media.Hector B.
Customer did not leave a comment.Christian S.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.STEVEN P.
open earlier?Jan C.
Customer did not leave a comment.Nick L.
Customer did not leave a comment.Christen H.
Rebecca was very helpful and provided me with an excellent first time experience by explaining everything I needed to know. Will definitely be backVictoria S.
Customer did not leave a comment.Sergio C.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Keith E.
Becky you rock. The truck was perfect and the attention to detail was dead on. the location I only a mile away ftim my house which made pick up breeze. Thank you so much ????????????marcy O.
Rebecaa (Becky), was absolutely fantastic. She epitomizes what customer service is all about. She went above and beyond. There is nothing that could have possibly been improved upon.DAve P.
Customer did not leave a comment.Heather B.
Very easy process overall.Laura S.
Customer did not leave a comment.JOHN T.
Perfect, friendly service, excellent carbogdan T.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.Rich W.
Customer did not leave a comment.Gloria Z.
Customer did not leave a comment.Jerry F.
The fuel gauge reminder sticker should not obscure the fuel gauge. Other than that, things were fine.jeff W.
Super helpful and polite staff. Really clean and well stocked location.John M.
The manager, Rebecca, was extremely helpful and explained the renting process to me in detail. I will absolutely be using this Uhaul location again when I need to.Sydney S.