121-123 Jericho Trnpk
Jericho,
NY
11753
(On the corner of Jericho Turnpike & Brush Hollow Road, No on-site parking available for customers during rental)
121-123 Jericho Trnpk
Jericho,
NY
11753
(On the corner of Jericho Turnpike & Brush Hollow Road, No on-site parking available for customers during rental)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My initial reservation was at another U-Haul site which was not a dedicated U-Haul location. When I arrived the location, 45 minutes before my scheduled time, it was closed. This of course was after numerous email contacts confirming my reservation with instructions for 24/7 pick up. The truck was there. I spent 45 minutes combined on line and phone to get the problem resolved.
It was solved and the rest of the rental experience was excellent.
It’s been 36 hours and I hope the $50 credit for the inconvenience is is credited to card.
David Shechter
Rating:
5.0
Customer did not leave a comment.
Bobbi Rossi
Rating:
5.0
Customer did not leave a comment.
chris grella
Rating:
2.0
Customer did not leave a comment.
CHARLESMICHAEL HIGUERA
Rating:
5.0
The person that checked me in and gave me the trailer was excellent!! He was very attentive and kind. He was very capable and knew the process of U-Haul's rental pick up very well.
Lorrie Snyder
Rating:
5.0
Customer did not leave a comment.
Rohan Ramcharran
Rating:
1.0
Clean and maintain your equipment was horrible!!!!
Gas was below half a tank was told it was 3/4
Radio doesn’t work
Windows were dirty as hell
Bearing noise in front end
Kenneth Johnson
Rating:
5.0
Customer did not leave a comment.
CORY EDEN
Rating:
4.0
Customer did not leave a comment.
David Blattman
Rating:
4.0
Customer did not leave a comment.
MELISSARENEE CAMERON
Rating:
5.0
Customer did not leave a comment.
Russell Lerch
Rating:
5.0
Customer did not leave a comment.
Manuel Hernández
Rating:
5.0
Truck was not in good condition
Has approx 100k miles on it
Gary Grossman
Rating:
5.0
Is good location
Edgardo Vasquez
Rating:
5.0
Indicate that there is parking available at the location. It would have really improved my experience because then I would not have had to rely on other people to give me a ride there.
pericles linardos
Rating:
5.0
Customer did not leave a comment.
craig campbell
Rating:
5.0
Customer did not leave a comment.
Margaret Whelan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Lopes
Rating:
5.0
Milly De Los Santos and her team get 5 stars!!!
Yaroslav Fadeyev
Rating:
5.0
It is fine the way it is
JAVIER NIEVES
Rating:
4.0
Customer did not leave a comment.
PINOJ GREGORIO
|
First Impressions
Rating:
5.0
Keep the cargo areas from the trucks. Lock
Alvaro Jaimes
Rating:
4.0
Had trouble starting the truck every day.i called
and went in to the location to get my per mile
cost from 1.39 to 99. No one would even call me
back. They would tell only Milley can do it and she
never called me back.i need a truck next week.
I will go elsewhere. I have rented lots of trucks in the past. But now I am finished with U-Haul
JOHN CAPPA
Rating:
5.0
Customer did not leave a comment.
robert ibsen
Rating:
5.0
Customer did not leave a comment.
ALFRED ISAKAJ
Rating:
5.0
Customer did not leave a comment.
JOHN PARISI
Rating:
5.0
Very happy
Fredis Beltran
Rating:
5.0
Customer did not leave a comment.
RAFAEL GONZALEZ
Rating:
5.0
Customer did not leave a comment.
SIMONL GREENBAUM
Rating:
3.0
Truck was very dirty and had terrible smell of smoke inside.
James Fippinger
Rating:
5.0
Customer did not leave a comment.
ROSENDODE JESUS
Rating:
5.0
Customer did not leave a comment.
ZENG BIAO LIN
Rating:
5.0
Great place to rent… price was reasonable..I would recommend others to go there
anthony Ariola
Rating:
5.0
Customer did not leave a comment.
craig campbell
Rating:
5.0
Milly and Juan were incredibly nice and helpful workers at this Uhaul. This is the place if you need anything with Uhaul.
Michael Peralta
Rating:
5.0
All in all no complaints. I’d use them again 👍
nicholas pezza
Rating:
4.0
The only downside to this rental was my battery dying. I had to get a jump to return the truck
Sigourney Hall
Rating:
5.0
Very Helpful Staff
Scott Levine
Rating:
5.0
Customer parking is tough, hard to find a parking spot
Edward Skidmore
Rating:
5.0
I want to Thank Milly De Los Santos for all the help, professionalism and experience! I was renting from her team and it's the best experience I ever had. I own the ballet school, Fadeyev Ballet, and we need to use the trucks for our costumes and sets. Milly and her team was always there for our company to help and accommodate our needs!
Yaroslav Fadeyev
Rating:
4.0
FILL THE TRUCKS WITH GAS, SO WE DONT HAVE GUESS HOW MUCH TO PUT IN WHEN ITS RENTED WITH ONLY A HALF TANK, I HAD TO STOP TWICE TO GET GAS. THIS DOES SEEM LIKE A SCAM
FRANKJ LEOGRANDE
Rating:
5.0
Customer did not leave a comment.
Gustave Rappold
Rating:
5.0
A very smooth process. Would rent again through U-Haul over the other options.
Michael Reynolds
Rating:
5.0
Such a great team at this location!
Derek Pasch
Rating:
5.0
Customer did not leave a comment.
craig campbell
Rating:
4.0
Used this location a number of times and we have never had a problem.
Frederick C. Lupfer
Rating:
5.0
Customer did not leave a comment.
Natallia Krazhava
Rating:
5.0
Customer did not leave a comment.
Nick Haralambidis
Rating:
4.0
There was no parking available for my car. That was a problem.
Nathan Jacobs
Rating:
5.0
Customer did not leave a comment.
Nancy Angeles
Rating:
5.0
Customer did not leave a comment.
WILLIE J BROWN
Rating:
5.0
No need to improve
Darnessa Forbes
Rating:
5.0
Customer did not leave a comment.
Phillip Tomeo
Rating:
5.0
Customer did not leave a comment.
John Maier
Rating:
5.0
Customer did not leave a comment.
JASPREET SINGH
Rating:
3.0
Cargo lights didn't work. Otherwise everything else went well.
Mark Broome
Rating:
5.0
Customer did not leave a comment.
Mark Marshall
Rating:
1.0
Not give customers trucks with no gas
Kenneth Dalton
Rating:
3.0
Unfortunately the truck I had smelled of cigarette smoke. Also the cargo area needed to be sweeped.
Mark Broome
Rating:
4.0
Customer did not leave a comment.
Randye Klein
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlie Marino
Rating:
3.0
Customer did not leave a comment.
Elizabeth Hooey
Rating:
5.0
The young man that helped me sett everything up made the process nice and simple I appreciate that
CHRISTOPHERJAY KOLI
Rating:
5.0
Excellent service and very nice staff.
aaron bernthal
Rating:
1.0
Reserved a pickup. Was not there when I got there. They substituted a 10’ truck instead. Took forever to get truck ready. Then truck had no fuel in it. Fuel amount was not amount on invoice. Then I returned with more fuel that I took it with and was still charged a $20 fuel surcharge. Not happy at all.
James Fippinger
Rating:
4.0
Doing a good job keep it up, and you will be doing great 👍🏽
vicki tyson
Rating:
5.0
Customer did not leave a comment.
HAI LIN
Rating:
5.0
Nothing, Milly and staff are absolute perfection every step of the way! Five stars and more.
Matthew Ruiz
Rating:
5.0
Your staff was very helpful the truck was good but exterior could have been better and front was a little loose.
I wish it was a little less a mile charge i would use your service more and would would recommend uhaul more but it was a pleasant experience
Thanks
BENJAMIN JOSEPH LIZZA
Rating:
5.0
Customer did not leave a comment.
Antoinette Thompson
Rating:
3.0
Customer did not leave a comment.
Kunal Walia
Rating:
5.0
Nothing. You checked every box of customer service. Especially your employees. They take service with a smile to its highest level.
Pericles Linardos
Rating:
4.0
Customer did not leave a comment.
Stephen Moro
Rating:
5.0
Customer did not leave a comment.
Lawrence Puccio
Rating:
3.0
The ratchet mechanism on the car dolly doesn't appear to ever get any lubrication, making them unnecessarily difficult to operate.
Ronald Campbell
Rating:
5.0
Thanks .
Bill Hebenstreit
|
First Impressions
Rating:
5.0
Staff is great Milly is #1 thnx
Gabriel Hurtado
Rating:
5.0
Alway nice people there very helpful whit good attitude
Alvaro Jaimes
Rating:
1.0
You charge me for cleaning fee and wen I take the truck was like the same way I was leave there however the person make the inspection don’t said anything and algo show me diferent charge ,,
WALTER ANTONIO PORTILLO COREAS
Rating:
3.0
the vehicle was in terrible shape,
and the seat was all torn up and ver uncomfortable.
Akan Moshe
Rating:
5.0
Customer did not leave a comment.
Steve Melrose
Rating:
5.0
Customer did not leave a comment.
jean rousseau
Rating:
3.0
Customer did not leave a comment.
Wen hua Hu
Rating:
5.0
Excellent service from manager as well as workers. Friendly and accommodating
Kevin Hom
Rating:
5.0
Get a new truck..
, needs oil change.
JUAN BALLESTEROS
Rating:
5.0
I've rented from this location many times. The Service guy was awesome!!!! He helped hook up the trailer and was very friendly. Best I ever had!!!!!!! I will always go to the Jericho location. Dave 56-587-9827 Thank you!!!!!
DAVID LUCCI
Rating:
5.0
Customer did not leave a comment.
Christine henry
Rating:
5.0
Customer did not leave a comment.
Carolyn Szydlowski
Rating:
5.0
Customer did not leave a comment.
Matt Callari
Rating:
5.0
The staff was super friendly, professional and efficient. It was nice to get a human on the phone prior to renting. When we arrived, the person at the desk was great and when we dropped off the next day the staff made it easy. It was overall a great experience. Thank you.
Coleen Spinello
Rating:
5.0
Customer did not leave a comment.
Jeanette Walsh
Rating:
4.0
Customer did not leave a comment.
Robert Ragusa
Rating:
5.0
Customer did not leave a comment.
Ray O'Hara
Rating:
5.0
Quick local moving large sized objects. Decided to do in the morning. Truck size we needed was easily available. All done 3 hours. Easy to reserve online. No wait at pick up. Courteous customer service at Jericho NY.
Laura Perlmutter
Rating:
5.0
Pick up was quick, courteous and friendly. I have used U Haul before and will use it again. Thank you .
Howard Bloom
Rating:
5.0
Parking??? But it worked out good today 👍
Edward Skidmore
Rating:
5.0
Customer did not leave a comment.
David Wenger
Rating:
1.0
I reserved a 20 foot van weeks in advance when I showed up they said they did not have any. I even pre-paid and pre-registered. They said they only had a 26 foot truck which was too large for what I needed it but I took it anyway. When I got in the truck, the gas gauge was on the red empty line and the low level light was on. They told me it had a 16th of a tank of gas but it did not. I had to take time out of my day to go to a gas station I wouldn't have and fill up because I could not even drive it any distance or else it would've ran out of gas. I could not back it down one of the driveways where I had to unload so we had to carry the furniture. I was very dissatisfied with the service I received from U-Haul and I would never recommend them again.
patrick mcevoy
Rating:
4.0
Customer did not leave a comment.
BERNARD RICHARDS
Rating:
5.0
There is really nothing that needs improvement at the Jericho NY site. Millie was exceptional in her guidance and knowledge in helping me through my U-Haul rental experience.
Steven Katz
Rating:
5.0
Parking ???
Edward Skidmore
Rating:
3.0
Clean, well maintained. There is limited parking space in this facility, which is inconvenient: a trailer is parked in the parking space in front of the entrance to the storage units, only one person can unload at a time, limited space to wait with your vehicle
Kenneth Fradkin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Schmeltzer III
Rating:
5.0
When you say you will call me earlier when a truck is in call. I had a reservation for 4pm and a truck came back at 1:30 and nobody called.
SIMON JR GERSHON
Rating:
5.0
Customer did not leave a comment.
Mark Hametz
Rating:
2.0
Found mice droppings all over our stuff and when we told the employee his reply was yeah thanks. We were not offered an adjustment for canceling our storage mid month.
JOSEPH PRATT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rocco Maselli
|
Overall Experience
Rating:
5.0
Excellent customer service experience keep up the good work
SYED HUSSAIN
|
Overall Experience
Rating:
5.0
Great was useful very spacey's staff was very polite.. over all I was able to o come and go inside as I wished...
BETTY WILKINS
|
Overall Experience
Rating:
5.0
Your representative was very knowledgeable and extremely nice and considerate
Petra Attaway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
martin mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
martin mitchell
|
First Impressions
Rating:
5.0
The storage unit was excellent the service was excellent
Thanks
Jesse yarborough
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse yarborough
|
First Impressions
Rating:
5.0
Very professional and courteous team. Thank for your exceptional customer service.
Jaiyeola Lasbat
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT EISEMANN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rigoberto lopez
|
Overall Experience
Rating:
5.0
Staff was very kind, patient, and knowledgeable.
ANGELO KERRIGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE JEAN-BAPTISTE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NMyra Mulongoti
|
Overall Experience
Rating:
4.0
will rent and tecommend them again.
Evelynda Narciso
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
John Struss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marianne Riccardi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald McGee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patrick Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilberto Vasquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanien Green
|
Overall Experience
Rating:
3.0
The storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I’ve spent well over $25,000. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about $1000, so paying 25 times that makes no sense.
BRADFORD RAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin Graziano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mauricio Lizarazo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joan wert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN CASPER
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
richard sams
|
First Impressions
Rating:
5.0
The guys working behind the desk and assisting us in the storage facility were really awesome. I can’t remember the names but all 3 deserve a raise.
Joseph Spina
|
Overall Experience
Rating:
3.0
There was a pest problem. I noticed mouse droppings several times when I came to my unit.
Nneka Adichie
|
Overall Experience
Rating:
5.0
Staff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.
Junghyung Lee
|
Overall Experience
Rating:
5.0
Miley and her team were very professional and extremely helpful.
Edward Marco
|
Overall Experience
Rating:
5.0
Very nice people
WINZORE EMILE
|
First Impressions
Rating:
5.0
The manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.
Edward Marco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joanne lewis
|
Overall Experience
Rating:
4.0
I just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.
Nneka Adichie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAVANYA BOLLAM
|
Overall Experience
Rating:
5.0
good
Andrew Podosenin
|
Overall Experience
Rating:
5.0
Great customer service as always
Christopher Banton
|
Overall Experience
Rating:
5.0
The employes are both friendly and efficient.
Kurt Norwark
|
First Impressions
Rating:
4.0
Very clean, staff was very knowledgeable and friendly
Christina Loughlin
|
Overall Experience
Rating:
3.0
I'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.
Dorothy Laidlaw
|
Overall Experience
Rating:
5.0
Never an issue
Frederick Butler
|
Overall Experience
Rating:
5.0
Staff is very helpful and manager is very friendly.
I like this place
JATISH KUMAR
|
Overall Experience
Rating:
3.0
Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.
Donna Roufanis
|
Overall Experience
Rating:
1.0
If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said “Don’t give her anything.”
Dale Tyminski
|
Reservation
Rating:
5.0
The young woman that assisted me at your location was very helpful. She did and excellent job!